Pinnacle Healthcare Services

I’ve never felt that strongly about my primary care physician in the past but Dr K is a different story. My husband suggested I visit her and I’ve told both my brother and my boss to join her practice as well. She is awesome! I love that the blood tests during the physical are the most comprehensive I’ve had and that she actually talks through the results with me. She will really do her best to fit us in for appointments when we are sick. We’ve only had good experiences!

Toni is one of the worst provider for psychiatric care. He hung up on me during the online appt after he was the one late 15 min and then tells me he is in a rush and has max. 20 min. I have a couple pages of paperwork from broadspire to give to my employees asap and told him that I need his help today for as long as it takes since last time as many other times he talks to me a few minutes online and does not care just continues same meds to prescribe. He once recommended a new med and told me try and see you in some weeks. He never shows compassion even when I was so depressed I contacted my old psychiatrist who helped me 10x more. I am not paying top dollar for those services. I DO NOT RECOMMEND HIM!!!! His Knowledge is limited and he has NO PATIENCE. Dr K on the other hand is an AMAZING PRIMARY CARE DOCTOR! I would give her 15 stars for her care, professionalism and how she always treated me in the past 2+ years. The reception staff is amazing too!!!! Very quick and they do their best even under pressure when today the systems were down

Would give zero star if I can.I went to this clinic to do my annual physical this July. Annual physical should be fully covered by my insurance plan as preventative care but I was charged 2 bills for “mentioning my back and neck pain and fatigue” during the meeting with the doctor. Nothing was really done to cure my back and neck and the clinic said that this is outside the annual physical so I have to pay by myself. I thought we were supposed to tell the doctor how we are feeling during the meeting and I truly don’t know what is included and what is not without anybody telling me at that time.When I received the bills, I called the insurance company and they told me that the clinic should add one more diagnostic code to the claim and then the insurance company will reprocess it. Everything will be covered by the insurance company. I called the clinics about 10 times but nobody could help me with this. One lady was even arguing with me. Eventually they gave me a number which is their billing team in another state. I called the number for at least 10 times and been talking to 3 people and they all promised to help me figure it out but none of them did. I wasted so many hours and so much energy on the phone with different parties July through November and I eventually gave up and paid the bills that i was not supposed to pay.This has been really frustrating and disappointing. Will never go again!

Doctor is incredible. Front desk staff are a nightmare though - been double and triple charged here and phone line says theyll fix it but they dont. Theyll make you pay multiple times for the same visit. I called the office 4 times over 6 months last year and ended up giving up and paying twice for the same visit. Same thing happened this year already. Simply dont respond to emails. Would love to stay but cant afford to.

Dr. K has been wonderful so far. I was nervous to switch GPs after my doctor retired, but she has been friendly, prompt, and communicative. I have several health issues and she quickly lined up specialists to meet with me. She also has gone out of her way, calling me after hours, to give me lab results and to call in refills to the pharmacy.

This 4.9 review is not lying, everyone is so nice and inviting. From the front desk staff to the nurse. I haven’t seen the doctor yet. But I don’t think she will disappoint if her staff is giving it to me like this. The facility is clean, and up to date. Like even the chairs in the lobby are giving what they are supposed to give lol. But seriously this is what I’ve been looking for, I appreciate this experience so much. Fingers crossed for Dr. K but based on the other reviews and the lady I heard profusely thanking her as she was leaving I’m not nervous. I’m excited. I wanted a professional woman doctor that looks like me and I’m pretty sure I found her. Thank you.

This practice is terrific. Dr. Ks expertise and a willingness to listen and discuss is what makes this a great choice for my family. I recommend it/her to everyone that want exceptional care.