Mercy-GoHealth Urgent Care

Personally, I do not like the Mercy system. Its the insurance my Husband is offered where he is employed.This facility, however, has a caring staff and lovely people working here. We dont hesitate to come to this location for simple cold type ailments.Its conveniently located just off 141 east of 30. Minutes from 21 and interstate 270.

I went here for a skin emergency, that eventually ended up with needles being involved, and my experience was wonderful. The lady at the front desk was so helpful with my insurance information and the girl who got me into an exam room & took my info was so nice as well! Dr/ Nurse Sweet then came & told me the things that needed to be done and she did them with such a great attitude and lots of reassurance. Usually my experience going to urgent care is not too great, but this one worked fast and was very accommodating considering I was a walk in on a Friday evening. Thank you staff for being so friendly, except the one dark hair lady who initially started taking my information. She was not very friendly or very helpful. I was told she was a new employee but perhaps she should work on customer interacting, especially being a receptionist. Other than her, everyone else was amazing.

My nurse practitioner was amazing. She suggested some extra help I could receive through Mercy that my insurance covered.She came in on her day off to help because they were short handed I applauded her for doing that! She was such a help

I went to my Dr.Dr.Susan Yang…She is very professional and has been reliable with our family for many years.I received excellent feedback and concern from my Dr.included in are many tests that were needed to determine a proper assessment and treatment options….All of the Mercy staff were very helpful in making sure I was on top of my appointments. I am forgetful but I feel confident that they are not👍🏾Good team,I’m glad they are close to home,that’s a bonus too.🙏🏽♥️

Very nice office with very nice people. I waited less than 10 mins to see the doctor. The nurse took my vitals and Dr Yeager came in right after her. He listened to my issue, asked some questions, examined me, and prescribed the appropriate medication for my issue. Its good to know theyre there on days when you cant get in to see your regular primary.

I made an appointment for 1 pm but when I arrived there were no other patients so they took me immediately. They immediately assessed the cut on my little finger and began to get ready to have it stitched up. Also took x-rays of my ankle to make sure there werent any broken bones. Since I couldnt remember when my last tetanus shot was I got one of those as well. The team covered all the bases.

By far the BEST Urgent Care in the Saint Louis/Jefferson County, MO region! I visited them today with horrible pain because of a broken tooth. I pre-registered online and saved my spot. I showed up 10 minutes early like they recommended, and I literally was in and out in 15/20 min tops!!! The fastest I have ever been seen by ANY doctor in my entire life. They didnt run any tests that were costly or irrelevant like other places have in the past. Just a quick in and out for some antibiotics. Also, Mercy Go Health has a billing option for low income families, so thats convenient. The base pay for a visit is $65. That beats the ER all day! Oh and did i mention they gave me aome info for follow up care so I can get my broken tooth removed and never have this issue again! Long story short, I highly recommend them if you are in need of urgent care. Thanks again, Mercy Gohealth!

Everyone is so upbeat and welcoming! Ive been here twice now in the last two months for different reasons. The nurses, practitioners and doctors are very thorough and ask the right questions. Its comforting when you feel you are in the right hands! Im a bit of a social butterfly so it has always been fun even though Ive gone because I was sick! Lol! The rooms and lobby are clean and organized! A+ from me!

Sign up was easy and service was great. However, they will not return phone calls. I have called and left several messages to get information updated on my chart and no one has contacted me.

Absolutely rude. I called yesterday to see if they were capable of dealing with a medical issue I was having. While I was explaining it, the lady on the phone started laughing. LAUGHING. Then said they were very limited and started laughing again. Then she referred me to a place that she said was 3 miles down the road - which has been temporarily closed for quite awhile now - started laughing again and then hung up. Very unprofessional!

Incredible experience. Got in no problem, was helped immediately. The staff are beyond friendly and absolutely joy to talk to. This place blows every other urgent care out of the park. 10/10

Troy and the staff at this Gravois Bluffs facility are wonderful. They were very welcoming and pleasant. (Unlike the staff where I usually go—Telegraph). I loved my experience there. Troy was extremely informative and helpful and kind. To me it’s worth the extra drive to b treated so well as I was there.

These people are discriminating against men, all women workplace. Been there few times and always the same, can’t find one male personnel.They have attitude problem. Mother came in with a child while I was sitting there, the kid had broken arm, first thing they said it’s gonna be $120 for visit and $150 for x-ray, not even one staff member came to support the child, everyone was sitting around.Also know they don’t have doctor on staff, I came there few times it’s always nurse, a nurse giving you professional medical advice, no thanks. Especially that C. Radosevich nurse, acting like doctor with a nurse certificate.Stay away if want to live longer.

I had a friendly greeting as I walked in the door. They asked the reason for my visit and as I told them the reason a doctor asked for gloves and quickly looked at my injury. I needed to wait only a brief time and was given a room where I had my vitals taken and the wound cleaned. In walked the doctor, who was friendly yet professional. He and I talked as he stitched my arm and soon I had 13 stitches and was on my way.

I usually never write reviews, but I was so pleased with the service here. I was in and out in about 15 minutes. Everyone was friendly, competent and kind. The NP even said to call her if my prescription isn’t covered by insurance and she will find one that is. Highly recommend!

Ive taken my son here twice and Im so grateful for the time they spent with him and the care he received! I highly recommend this office!! Professional, friendly, and just all around wonderful!! Great job team!!

Quick and efficient! I was in and out very fast everyone was pleasant and it was a good experience. They were even good to my husband explaining things and telling us what was next. I had pneumonia so I am glad I went and thank you team at mercy go health for fixing me!!! Thank you, Kay

Sam the nurse was fantastic and the nurse practioner Christine was fantastic. Best experience ever. I was sick and diagnosed with a upper respiratory virus.The office is clean and new. I will go back if i ever need immediate assistance. I have to wait 6 months to see my primary. I was sick and on my 3rd day of meds, feeling better. Thanks

I went in for my son having stomach problems. From the jump, the staff was friendly and upfront about the situation at hand. Dr said shed take a look but they didnt have any imaging they could do there. The nurse that came in to do his vitals seemed irritated, or a lil upset. I chalked it up to having to take a couple of phone calls while in the room. (Dad was in the hospital) when the Dr came in she asked his symptoms and attempted to touch his stomach. He was so tender to the touch, she stopped and said shes not going any further. Called main mercy and sent us there. Thank God she did! 5 hrs later he was getting his appendix removed! So thankful for the staff not only being friendly, but straightforward and caring. This is the only urgent care I take my kids to!

This was the best experience i’ve ever had at a urgent care facility ! it was very fast in and out quickly with good care i will definitely be back in the future . one thing to was the receptionist and front office girls were so nice and friendly and these days you don’t really see that much in this fast paced world we live in . 😊👍

It was easy to schedule an appointment online. Friendly staff. Overall, it was a pleasant experience. Medication was phoned into my pharmacy and ready for pickup before leaving the parking lot. Thank you

I live in FloridaI was visiting my brotherI was breathing bad in the morningHe took me to MercyI was very impressedThere was no long waitThe resipinist took all my information from my ID and insurance cardsAnd I was taken to the roomThe girl asked questions and assists me Doc assistant was very knowledgeableI was given prescriptions sent CVS just like at homeIt was a great experienceEveryone was so niceI really like this phcilityI was concerned cause I have COPDBut, I was just congestedAnd all was goodThe medication subscribe was just what I to clear my sinusesThank You

Even with technical difficulties affecting registration at reception, and a nearly full waiting room on a Monday morning, I was seen promptly (only waited about 5 minutes, I saved my spot online) and the whole process was pleasant and efficient.

We drive forty-five minutes out of our way just to go to this urgent care because I always know the staff is nice, kind, considerate, and gets us in and out.

Very slow when my adult daughter walked in having been bitten multiple times by a dog. Of coarse she went to mercy as her pcp is thru mercy. Anyway once she told them she was bit at work they refused treatment stating they don’t do comp. She said it doesn’t have to be comp I have insurance I just need treated they said oh sorry you can go to the ER or over to St Luke’s down the road but we don’t treat work injuries. SINCE WHEN AND WHY? How is it ethical at all for any medical facility to refuse treatment over who’s paying the bill! Are you serious MERCY? Absolutely unbelievable! Not our first issue with a mercy urgent care refusing treatment for ridiculous reason and pushing go to the expensive, busy ER when not necessary! I’m done with them. Btw Thank you st Luke’s for your caring and compassionate treatment of my daughter. Once again you rock! Highly recommend St. Luke’s they ALWAYS take care of us.

The office was very clean and streamlined. The staff were incredibly kind and had a professional warmth to them. I was seen quickly and felt heard.

Great Staff and Dr. Let me know everything that was going on. Any cost involved and getting to set an appointment time was so nice. The place was clean and I felt well taken cared off. Would use again and recommend.

Went in with multiple breaks in my ankle. Got my I quick on a busy morning. Found a referral for surgery. Very pleasant staff.

Went in for a cough and chest congestion with slight wheezing noising while I sleep at night. Doctor walked in and immediately started grilling me about Covid. Asked when I last tested for Covid. Told him I tested Tuesday of that week and he insisted that it was still Covid three days later. So I took the test and it was negative.Doctor came back in and asked a few questions about asthma and a few other things. Answer was no for them all. He then said it’s a viral cough that my body needs to fight off on its own.Never even listened to my chest to see if something was going on in my chest. He gave me a script for a pill to control my cough. Told him the cough was happening due to the build up in my chest. This pill would do nothing for me. It didn’t work for the cough.Would not recommend this facility. Doctor didn’t really seem to care about me. He wanted to get me in and out. I will never go here again.

Office staff very friendly and professional.Prompt service after check in.Took the time to explain the diagnosis.

What an amazing team!! Broke my ankle, took great care of my needs all the way to my car!! Highly recommend!!!

Not sure why this doesn’t have 5 stars but thank you to the nurses for helping my son twice within the last month, getting us in and out fast and being so caring to my little one, you guys rock!

Sat outside for 20 minutes to ensure my daughter could be seen quickly when they opened. Office staff were late and when I walked in as the first person there was an hour and a half wait because so many people registered online. Mercy is failing in every aspect.

Worst experience ever at urgent care. Makes me sad because every Heath care need I have I go to mercy. Won’t be back. Felt rushed and the nurse practitioner didn’t even want to listen. Just prescribe some cough medicine and ran out the door. Was seen for less than 3 mins. For the kind of money this place is charging to be seen it’s sickening. Staff not friendly just seems to rush you out. Seems more like pizza parlor than a medicinal facility. Get them out the door as fast as you can!

Everyone was very friendly and understanding! We came into the office 30min before they closed and got seen right away. Our 2 yr old was miserable and luckily they figured out it was due to an ear infection and prescribed him meds to take. Now he’s feeling much better. Definitely will be using this urgent care for all of our future needs. You guys rock!

When making the appt online I had to upload the insurance card. We went to the appt and I had forgotten the copy of the medicaid card. They said it would be $125 if I didnt have the card with me. Then we were told that they really didnt see patients for stomach aches and nausea. I insisted and said we needed something for nausea. Now to the insurance fiasco. I called our pharmacy to get the card number and gave the info to the check-in person who tried to get the info pulled up unsuccessfully for about 20 min. She then said I HAD to go get the card or make an appt for the next day. I then reminded her that I had uploaded a copy. She then pulled the copy of the card out of the trash. They had the card THE ENTIRE TIME! Ridiculous and unprofessional to say the least. We almost didnt get seen due to their negligence.

Was a walk in with my 6 year old daughter. She was seen and diagnosed within 30 minutes. Thanks everyone!

I took one daughter there a month or so ago and the 2 front desk ladies were arguing. You could definitely tell that they were annoying each other. It was a very highly tense check in. However, the doctor that looked at her knee was pretty awesome. He talked to us for just a few minutes and gave her some good advice.Just took my younger daughter and there were 2 different girls at check in and it was a completely different experience. The girls were nice and the one who checked us in was super sweet and she showed my daughter she cared that she wasnt feeling good. The doctor was female this time and was just as wonderful. I always cringe to go to the go health urgent cares but Im glad I had a different experience this time. I applaud those girls!

Got an xray for my daughters broken finger and got the result in a few minutes. Dr. Jaeger was thorough, discussed the treatment plan well, and answered all our questions. Very satisfied with the care!

I loved that I did not have an appt but was seen timely and with no hassle. Too many urgent cares are moving away from walk-ins and it almost feels like you have to go to ER or try to tough it out to see your doctor the next day because you didn’t think to get on the website to reserve a spot.

Treated well by all! In and out quickly, nice staff, great NP, who followed up with a phone call!

Quick, no nonsense treatment. Friendly and responsive staff. Simple check in process. Clear follow up instruction.

I was able to schedule online and they even took me early. I was in and out in 20 minutes. Fantastic service.

Grateful for health care access like this. Often something pops up and Im able to get in quickly and make sure that I get treatment or help with referral.

I was referred by family member and she was really impressed. Staff were friendly, clean areas, easy to schedule appointments. The nurse practitioner was professional, knowledgeable, explained her findings. Sent all prescriptions to my pharmacy. Wait time was minimal. I am feeling so much better. Great experience! I would return if in need of care.

They performed a follow up for me after a previous visit to a clinic in the Chicago area as I am visiting from out of town. Did a nebulizer treatment and prescribed 2 more meds that seem to be doing a good job. Staff very friendly and knowledgeable!

This was my first visit at this urgent care clinic’s new location and I was pleased with my visit. I wish I had known that I could schedule an appointment before coming but my daughter was able to be seen by the nurse practitioner after an hour wait. I should have checked into their website about appointments but now I know for the future. The front desk staff were friendly and my daughter enjoyed interacting with the nurse practitioner.

First time visit to this urgent Care door says Watkins are welcome yet you have to make an appointment. The young guy at the desk was very unfriendly and very short. Went home and made an appointment came back nurse practitioner saw me in like 2 seconds I was out the door in 5 minutes called the prescription into the wrong Walgreens the blonde that was at the desk when I came back was as rude as the guy was I felt like I was bothering them. I was in and out including being seen by the nurse practitioner and a prescription written in less than 8 minutes. So why on Earth would you make me come back after I go home and make an appointment if you could get me in and out .and out that fast. It was quicker than a drive thru oil change felt so unwelcome.

They got me in and out quickly but were still very thorough with my exam and took the time to find out exactly what was wrong and explained it all to me and then answered all of the questions I had. Their patient processing steps are like no other UC, I wont go anywhere else!

DO NOT USE THIS URGENT CARE! My son had a strep test done here and they coded it as a mental health hospital visit, and we are being charged an insane amount. I figured it out with our insurance and called this urgent care billing dept. They said they did everything correctly and it is not their problem that our insurance is to blame for us being charged so much. I asked them to reach out to my insurance and was told “that’s not our job, we don’t do that”. They will not resubmit a claim for a strep throat test and are now not working with us or our insurance. Save yourself a total nightmare and DO NOT GO TO THIS URGENT CARE.It gets even better. A man named Carlos G told my insurance this isn’t their problem and it’s the insurance companies fault for accepting the wrong code. I have to now file an appeal. WORST URGENT CARE EVER DO NOT ENTER THOSE DOORS.

Everyone there was very helpful and compassionate I had an excellent experience for my first visit!

I had a great experience. They got me in quick, able to see a nurse and doctor with minimal wait. Everyone was friendly, listen to my concerns, addressed all my needs. Would recommend. 10/10

I went here on sept 27th and used my credit card to pay for my co-pay. Then a week later they ran my card again even though I haven’t been back. When calling they don’t answer or they hang up on you. So if you have used any form of credit or debit card I would check your statements. Also they were very rude the day of my visit and talk about patients in Front of everyone. There seems to be no privacy about patients information

Everyone was so friendly! The staff was awesome and making appointment was so easy!

What is the point of urgent care if you unable to seen without an appointment! On the door it says you accept walk in. I was told my daughter could be seen the next day at that point I can get her into her primary doctor till then she had to deal with the pain the best she could till her doctor could see her in the morning. Extremely frustrating!!!

The front desk staff was kind and quick at checking me in. I was lucky to walk right into a room and be seen. The nurse was super attentive.I didnt have to wait long for test results and the doctor came in shortly thereafter. Her name was Dr. Sweet. She was super gentle checking me over and understood why i was in quite a bit of pain.She walked me through all instructions for at home care and sent my script over to walgreens immediately. Dr. Sweet was awesome!If i ever need an urgent care again Ill be sure to use this location. The entire staff was lovely! Thank you!

The nurse practitioner I saw was very knowledgeable and easy to talk with. All the staff from Check-in to taking vitals were pleasant..

Very friendly and efficient staff with great concern for your illness.

Daughter hit her head at school and the school nurse suggested we get her checked out just to be safe. Daughter seemed fine but we showed up at 10:15am. At 11:00am we were still sitting in the exam room waiting for the provider. God forbid this was actually something serious like a bleed out from a cut or something.It’s Tuesday, and no one else is here as a patient. I believe the ER would have been faster.When we finally did get seen the NP was very friendly, so that was nice. Still, one star for the obscene wait for the only patient in the entire place.

They were not up front with what kind of tests they would be performing and it was kind of a waste of my time and a source of extreme anxiety. They performed a completely useless test, especially considering the information I gave them. And did not inform me until they had already performed it. Most likely tonmake a show that they did something. At any rate, as someone with issues seeking medical help for anything, this was a horrible stain on that for me. None of the staff genuinely care or provide help. They just want to bill you and send you on your way. I dont mind cost, but being charged for doing nothing is always going to be frustrating. Terrible experience and incredibly uncomfortable atmosphere too. Id rather die or go to a hospital next time I have a concern. xD

Got right in and seen immediately. The workers were all very friendly

Availability of appointment, professionalism of the staff, quick turn around time - I was able to go on my lunch without taking time of work ! It was a great experience!

Staff were efficient, very friendly, very professional. They paid close attention to my description of symptoms, conducted reasonable testing, managed expectations with the diagnosis, and offered options.

Warning about incompetence in their billing system. Went here for a covid test 2 years ago for international travel. Paid in full at the front desk but I’ve kept receiving billing statements for payments due at random times over the past two years. This is a pain since we live overseas. Just got one today and called them to complain. They said the credit was not properly marked in their system to the charge. After talking with others, I am not the only one who has had these issues and I am warning others that you will have issues that might cause you to pay bills already paid. To the Mercy-GoHealth clinic, please fix your backend billing system or delete me from it entirely. I don’t want to be bothered every couple months with wasted time on these things!

Easy to have place held when completed info from home. Arrived for appointment. Took me right in. Quick service Seen by professional quickly. Staff very compassionate

I had an appt on Tuesday 11/22/22 in afternoon, and my husband on the evening same day. Since check in till check out the nurses and front desk ladies were so nice and helpful. With quick and correct diagnosis, following with recomended therapy, after few days both of us are almost recovered from our almost 1 month long painful and annoying symptoms. Very good experience with people working there, and highly recommended to visit this place. Me and my family will return as soon we need care again

If I could negative stars I would. Went there for an ear infection and they said it was swimmers ear. The nurse practitioner put a wick in my ear and said that it would fall out in 2-3 days, four days later it was stuck. I went back to have them remove it and there was a different nurse practitioner there, she was baffled as to why they put it in. Over a month later they charged my bank account for another co pay to fix something that they shouldnt have done in the first place. Avoid this place if you can!

The staff and nurse petitioner that I interacted with were outstanding, they went above and beyond to make sure that my visit went well and I was checked out in a timely fashion, I would go back to this urgent care again

I went in and the person at front desk was great, kind and warm. The Dr. was very helpful and professional. I called 5 days later to get some medication assistance and the gal at front desk was rude and very short.Not what I needed at the timeNot helpful at all.

The staff was very friendly & helpful otherwise I would have left 1 or 2 stars. The new location has no privacy, I could hear every conversation anyone there had while I waited to be seen and while I was in a “room”. I liked the old location. I love Mercy but do not like this new location. It would help if they had very quiet calm music playing so I would have something to hear and not hear others conversations.

The front desk woman was rude. Lisa maybe? Blonde lady.. The doctor was nice. Dr Jaeger super super kind. The biggest issue for me was the exam room the room is frosted I can see people walking by and can see their faces even, the frost isnt that great and they expected me to undress from waist up in this room. Then the woman wheeled in the xray thing you stand in front of and the xray machine stayed in the hall so there was ZERO PRIVACY as the door had to be open... The gown they gave me was too small so my open back was to the hallway for the xrays. I said my back is exposed im very modest... The xray lady said no ones walking by anyway. It was absurd and I felt zero privacy I could hear all conversations in all rooms going on. They didnt even ask me once if I was pregnant before the xray. Im not but Ive been asked before every xray of my life.

Felt rushed as they were running behind..didnt get all the information I needed or wanted but visit went ok

I went to this urgent care for the first time on Friday I walked in and was seen in a timely matter staff was good I left there with sinus infection and covid however on Sunday I woke up with the worse sore throat I could not swallow I could barely talk. It hurt so bad I just needed some kind of relief. I took ibuprofen and that did not touch it so I went to the urgent care again to see if they could give me a different antibiotic. They said they could not see me for 40 mins to an hour and I would be put on the list. I said I understand but I can’t wait that long. They could clearly see I was in pain and could barely talk. I was ok with everything but then the lady at the desk said we just have to many irons in the fire. I thought that to be very unprofessional and left. Will not go back

I visited Mercy Urgent Care for the first time feeling quite ill. I was thoroughly evaluated, receiving testing for covid and flu. They ruled out covid pneumonia with an on-site X-ray and prescribed medication for a secondary infection. My NP Sharon went over and beyond to ensure I received the appropriate care and had such a caring manner. That was so reassuring when I felt so unwell. Several days later and I am feeling much better. I am glad I went to Mercy and would definitely recommend it.

The blonde lady at the front desk was extremely rude. I look younger than I am and had my daughter at 18, I am now 24 and my daughter is 6. She asked my child if I was her big sister and then acted completely disgusted when she said “no that’s my mom”. The doctor rushed things and brushed me off. I love mercy but will absolutely never be back to this location.

Easy to schedule appointment through text.Quickly checked in.Tested for flu, strep and influenza.Every person we worked with helped get us the diagnosis and tools needed.Hopefully we will not need services again but highly recommend if needed.

Very clean facility! No wait the day I went! Great staff!!

Came in for a possible broken rib, w/o appt and was still seen quickly. The PA took X-ray and was polite and efficient. Received the results within 15 minutes from the PA who was also very friendly. Front office staff was pleasant.

The worst experience I’ve ever had. I came in with flu symptoms and was swabbed and then left to sit in the room for an hour and a half then decided I’m no longer waiting and walked out to the doctor sitting and eating some Doritos laughing it up. She could care less about her patients that have been waiting and are terribly sick.

I went here on memorial day and I had an appointment scheduled. Well I checked in and they had me wait outside in the heat after I told then that I was dropped off and the ladies at the front desk did not care. When I was finally let in and seen. They were very rude. They rushed me to get check out because it was their closing time. Even the doctor I saw was ignorant. I will not be going back!

Please replace the blonde front desk receptionist, she was so rude!! My boyfriend went in because he had trouble taking deep breaths, he couldn’t stop coughing, and had body aches. We couldn’t even get a Covid test because she was very patronizing and asked why we didn’t just go to the Emergency Room? This Urgent Care was closest to us, and we URGENTLY wanted to be attended to. Please don’t take your loved ones here!!! The St. Clare Emergency room took 4 hours to see us, but at least they tried.. I can’t believe this is the current state of medical staffing.

I think your staff are among the best. The in line appointment was easy to get and I was seen within a few minutes of arriving.

This place is a group of crooks. Took my son here to be seen for a potential infection near his mouth and they referred us to a dentist. Then, I got charged for a slew of dental charges, when they did absolutely nothing in our visit. Since none of these coded charges were medical related, my medical insurance denied covering anything charged. So, I called up and tried to get this criminal practice to refund me for doing nothing or at least process these fraudulent charges through my dental insurance, but just got sent to a bill collector. Stay far away from this medical practice and protect your hard-earned money because they will take you to the cleaners!

The medical doctor genuinely cared for my son. Knowing the condition he had they did some extra tests. The wait time was unbelievably short. Its very clean and the staff is very courteous and friendly.

Waited 10-15 minutes in the waiting room after checking in only to be told that I wasn’t on the appointment list. There were no signs anywhere stating the urgent care was by appointment only nor did the lady at the front desk ask if I had one when I first walked in. She said “go online and make an appointment for tomorrow morning” If I wanted to be seen tomorrow, I could have gone to my doctor, but there was a reason I needed to be at an urgent care.

I was refused to be seen because I didnt have insurance and dont have 125 dollars just laying around to give them up front. Go somewhere else. To add on this is the FIRST time Ive ever been turned away when seeking medical help. Even from this establishment. Ive gone here multiple times with no insurance and was NOT required to pay upfront.

Update!!!!!!!! Tried to go again. Waited 3 hours with a baby who had a 103 fever. Waited in my car and im sure they forgot about me at some point. I kept trying to call they refused to answer their phones to see where we were in the waiting line. I went in and said I was probably gonna take him to the ER and the nurse said I wouldnt because youll still have to wait. He has only 2 people in front of him. Sat for another hour and a half before leaving. ER was less than an hour because pediatric patients see a different er doctor than adults. Less wait time. This place is the absolute worst excuse for an urgent care. The ER is faster, never giving you a chance to waste my time and medical needs again!!Came here at 11 am. Signs everywhere theyre now open. Urgent care door was locked. Walked to my car after trying 2x, had to call 3x to get someone to answer who said someone must have bumped the lock and theres 1.5 hr wait time, after the door had been locked preventing ANYONE FROM EVEN ENTERING! they just take their time and encourage you to go elsewhere because they dont want to deal with it. Find new jobs!!!!

Very satisfied with the treatment my wife and I received having been tested for Covid by your staff. The new facility is very nice. A great improvement over the old facility. We’ve been using Mercy Go Health in Fento for several years, always well pleased.

I went to have COVID test done for my kids. I checked with lady at desk that there would be no cost to me for test. They verified my insurance and was told again no cost to me.They gave a positive result for my one daughter and put in the network that she is in fact negative! They have not returned our calls! Also I now find out that it 75 for each kid and they are out of network and insurance is charging me for test! So now the “free “ test for my kids is going to cost $850! Not sure how this is possible when I never signed anything!!!

Everyone I dealt with was amazing. But Id like to specifically mention Joe the x-ray tech. He was not only personal and friendly, he genuinely cared. He was epitome of good bedside manner and the perfect face of what patients look for in an urgent care experience.

I was going to gave 5 start to the service I received. I went to do a COVID19 test and they were all very warm. I got my result on time. The reason I only rated 1 start is when I received the bill it was charged based on emergency care not a urgent care. The co-pay is totally different also my insurance should cover 100% of my COVID 19 test yet they didnt mention anything of the covid19 test when they charge. The visit reason they use is 44 mins visit. I cannot accept that.

Would recommend this urgent care to anybody. Very professional company.

Okay I guess, Dont bring your family of four in here. They wont let you all go into the room together despite having chairs for that amount in the exam room. The staff had a very uptight air about them. Take your business to St. Lukes instead.

Came in at 5 pm on a Friday, place was empty. Courtney (although it is probably spelled with a K based on how she behaved) was rude, curt, acted as though I were beneath her. At one point, she loudly sighed and rolled her eyes. Just an all around jerk.I get it, you don’t want to work on a Friday . . . Well I don’t want to be sick. You can do something about your problem though. Get a job in a field where you don’t have to interact with people. (Trust me, we don’t want to interact with your rude, infantile behavior either.)UPDATEI originally gave this location one star because of the incredibly rude woman at the desk. However the second nurse who came in was just as polite as could be and respectful. And the doctor was absolutely amazing. I honestly felt like he cared about me as a person and genuinely wanted me to feel better. So I am raising the rating to a four-star because those two were incredibly kind and empathetic individuals.

Front desk person was not friendly, did not seem to have any compassion for sick patients. I was very sick, ended up being admitted in the hospital.On the other hand, nurse practitioners were great!

Great service, knowledgeable and efficient. A true godsend on Memorial Day.

Very good. I was treated very good. Highly recommended.

Went in for a Covid test and was charged for a Doctor visit. My insurance advised multiple times to bill as a Covid test and they would cover 100% of the costs. After consulting with Mercy-GoHealth customer service, they confirmed that any visit to a Mercy-GoHealth will be billed as a Doctor’s visit which won’t be covered by insurance unless you’ve met your deductible. Won’t be back again since this information was never disclosed prior and now I’m paying for a Covid test that is free with insurance everywhere.

Very nice people, I felt like they really cared about why I was there and how I was feeling. I was able to get an appointment quickly (same day) and at a time that allowed me to not have to take time off from work.

Do not go here for a COVID screening exam. They will charge you even for a COVID exam. I received a $317 bill in the mail and my insurance took care of everything except $50. I am left with a $50 bill for something that is advertised as 100% covered. Insurance will tell you that they cover the COVID test itself, but not the care visit which falls under your co-pay as of January 1st, 2022. This is false advertising for these Urgent Care facilities to schedule you for a COVID screening then happily stick you with a $50 (or more!) bill. DO NOT GO HERE FOR A COVID SCREENING.

Front office staff as well as the medical staff were friendly and courteous. The APRN was knowledgeable and explained everything thoroughly.

I’ve been here 3 times and it gets worse each visit. You are better off having a toddler medically treat you. Absolutely the biggest waste of space in Gravois Bluffs.

I’ve been coming here for awhile for services.This time had been suffering w/severe pain for few days, rt. upper tooth or sinuses? Walked in on Sunday, hoping(?),,I received a probable explanation, temporary rxs sent to pharmacy, & a ph. # for a 2nd opinion on dental. Grateful for this! No return ph call from my own dentist!!

Great urgent care. The staff were fantastic, short wait time and the overall atmosphere of the place. A+.😊

Got in within 2 hrs and they had better equipment than my Drs office to bandage my toe! All around great help. 👍

Everyone there was friendly, courteous and very helpful.

Mercy has lost it mind. I came in with a cold NOT COVID as I have had it before and it certainly was not it. I wanted to get seen to get some antibiotics, z pack and steroids because I have asthma. The person at intake told me you cant get those things anymore and they do not prescribe that now If you do not have Covid you must just go home and wait it out without meds..... Then she continued to tell me they require a Covid test, each patient must make an appointment and each appointment is 1.5 hrs so they can test for covid and make sure you dont have it.So no longer an urgent care office I assume. Also no one can get sick now except for covid....what a scam. These people are frauds and the money they receive to diagnose Covid needs to be cut off. This is abuse of the system and fraud straight up.I certainly wont be going to a mercy hospital If I have to go in the future.

Dani that help at the front desk is snotty and snippy. I experienced this earlier this month with her, and again today with my mother. People come here because they don’t feel well. It’s not ok to be treated with a bad attitude. She should be ashamed of herself and find a new profession.

They got me in when I needed to be seen,listened to all my concerns and took the appropriate actions to look after my health really compassionate too

Set an “appointment”, checked in 10 minutes early as requested and still waited over an hour to be seen. What’s the point of taking an appointment? If you can’t see someone within a reasonable timeframe, you shouldn’t be accepting appointments.

The Urgent Care in in a new building & more modernized with frosted glass sliding doors & equipment.Plus I was able to be treated by the staff within minutes of being registered in front

The sign says just walk in so I drove over there while in pain with fever and chills. They said people had already booked appointments online for the next couple of hours. So it’s not an urgent care, it’s a doctor’s office where appointments are required, which is fine if that’s what they want to do. They need to take the “just walk in” sign off the door.

A walk in, no appointment made. Was in and out in less than 30 minutes. Very happy, will use in the future.

No waiting, Everything explained well and the nurses and assistants were very nice.

To the owner. We have had over 10 conversations with your billing department. Please stop billing us for services not rendered.

Ms Bamba swabbed me for strep then told me to go to a doctor. Prescribed no medication and didnt look at my nose or ears. They also require 120 upfront before theyll even see you. Go somewhere else unless you want to pay almost 200 just to be told to see a doctor. Theyre not urgent and they dont care.

Set up appointment on line. Got in right on time. Everyone was friendly and professional.

They tell you they wont help your children and send you away saying go to their primary or another urgent care because its leg pain. Waste of an excuse for urgent care

First time going to this location on Monday and didnt have a good experience. I felt like the provider was in a hurry .I will not be returning in the future. I was misdiagnosed thus causing me to go again to another urgent care 2 days later

I was waited on very quickly without an appointment. They worked me in, and didnt send me elsewhere.

I saved my spot online and was put in a room rather quickly. I had a large laceration on my left forearm and NP Seeet do an outstanding job cleaning and stitching it up!

Mercy GoHealth in Arnold is amazing!!! The nurses and the upfront workers were so nice and I felt so comfortable. Would recommend the one on Jeffco Boulevard in Arnold

Best Urgent Care in Fenton….full service including X-rays…new facilities are up to date…

Easy online scheduling. Quick and easy appointment, PCR results much faster than many other testing sites (48 hours). Thank you!

They are so fast! Sign up for an appointment online and go right in. Every single time! Thank you!

They wouldn’t see me because apparently urgent care isn’t the place to get IV fluids. Just be honest and say you’re booked up.

Very friendly and fast, they were also very professional especially on how busy they were. Definitely will recommend anyone needing a quick check up.

Took me right away. No waiting. Professional. Clean. Quick and efficient. Pleasant visit overall.

$265 bucks for a 10 minute exam. Way over priced. Dont let your doctor refer you to here if theyre booked.

Friendly staff, no waiting to be seen, doctor efficient and knowledgeable! Best part is Im mostly healed up and will be ready for my vacation tomorrow thanks to the team!

They refused me service as a walk-in. I thought an Urgent Care was a walk-in facility for urgent needs? Ill never go back to the Fenton location. Maplewood took me in right away!

I thought the staff was friendly and efficient and the doctor was thorough and pleasant. I especially appreciate it since I know things have been so crazy since the pandemic.

They moved locations which I didn’t know till not long ago. But the staff overall was nice and pretty helpful. They took me in with no insurance and it wasn’t too pricey to get checked out.

The staff was extremely friendly, the online appointment was fast and easy and I was seen right on time.

Very professional and the wait time was short!

CleanCourteousFast in and out, with appointment madeVery impressed

Unable to get into urgent care without an appointment. I thought the difference between urgent care and primary care dr was no need for an appointment.

Got in right away and was diagnosed with covid. They wrote me a note and I got paid to miss four days of work. This place rocks!

Love them! They are very fast, clean, and tested me for strep right away

Well organized operation. Very pleasant people and nice environment. When I went, there was not a long wait.

The two ladies at the front desk are rude and not helpful at all. I will never come to this location again. Do not recommend.

Quick easy professional just the way we like it.

If I could give them a zero I would. Staff is very rude and shows no compassion for patients. Deffinatly not the mercy way!

It was convenient. I would have liked to pay my copay while I was there, but told I had to be billed.

The co pay was 50.00 I had 30.00 they would not let me be seen or bill the rest real caring all bout the money how sad. Janine Turnbull

The staff and Doctor were the absolutely best of any Urgent care Ive been too.

As I read all comments no one is happy from the group who working in this mercy . Today i went there one of the Nurse i thing her name is jenn she was so so so rude .

I did a COVID test today and the guy shoved it way up and when I pulled back he kept twisting it and shoving it up , I wish I didn’t let him do my second side , it hurt and cannot be good for me, never again.

Very nice friendly people, the place is clean and the service was great.

I was turned away at 7:20 and told I couldnt be seen because they was full for the night when the place was totally empty as I seen. Bad service.

Refused my child service as a walk in, lobby empty , 3:44pm on a Sunday. Said all thier slots are full....and they wont see us. Im so confused

Tried to take very sick husband, they said need appointment. How can the be called Urgent Care??? Not today. This was in June

Mercy has helped me tremendously as I’ve been working my way through Covid! Kind caring people who are so knowledgeable!

Wait time on website totally wrong.

They got me in fast when I was in alot of pain

Very quick, kind and knowledgeable

Took me on time and were very thorough.

Got in and out very quickly with scheduled appt. Whole visit was 12 minutes!

Prompt courteous, friendly service provided for abscessed tooth & Covid testing.

Very fast, very nice staff, would totally recommend them. They are super nice 😊

The staff was friendly and efficient even though very busy AND working on Thanksgiving Day. Great job 👏

As a Mercy employee, with a lethargic toddler was turned around. This is disgusting working for a Ministry with unkempt co-workers.

Everyone was very helpful, comforting and professional. Great job! Please dont change!!

Very fast service as well as friendly & efficient staff.

They will take care of you.

Great job Thank you

They were very nice and made me feel comfortable

Quick appt, on time, small location which was nice & staff was efficient.

Efficient and courteous, would recommend

Appointment only and they do not answer the phone so one can be made

Thanks to your whole team. Needed stitches and I was in and out quickly.

Great place! Clean, efficient, friendly and caring all combined.

The provider there showed compassion and concern about my health issues!!

Very Good care and thoroughly good staff and health care knowledge

I didnt have to wait to long to seek medical care

Ease of appointment and prompt service. Kind staff.

Very well organized, fast service, I was in and out in 10 minutes, thank you very much

Friendly staff and quality of visit and I was seen quickly

Staff was very efficient, and the process was very smooth.

QUICK FRIENDLY STAFF

Dr.Hansen’s calming demeanor was very helpful.

Friendly staff, clean facility, and I was IN AND OUT IN 24 minutes FLAT!!!!!!!!

Thanks for all helping

Quick to get in and very friendly staff clean and professional

Easy to make an appointment and great staff. Thank you!

Fast and thorough. Will always come here before going to a hospital E.R.

Made me feel extra special!

Fast friendly courteous and helpful..... Thank you

The staff and doctor were top notch.

False advertising…Walk Ins not welcome after a certain time.

The place was very pleasant and very friendly staff

Online check in, very thorough care

I was in and out quickly!

Very nice and professional care!

Failure to follow up with test results.

Efficient, friendly staff, convenient location

Thank you to staff and Dr.Hansen

Rude and unprofessional.

Rude Staff