NextCare Urgent Care Gilbert

So friendly and so quick!We were walk-ins on Sunday evening and I didn’t expect to get to the doctor so fast! Dr. Helena was very attentive and friendly. After 15 min we’ve picked up our prescription at the pharmacy.Would highly recommend!

Very clean facilities when you walk in. They get you back for intake and vitals rather quickly and we were also seen by the PA quickly as well. No long wait times and very impressed by the professionalism of the staff and the knowledge and care from John the PA who saw us.

Great place for a sports physical. Very professional front desk…easy to check in and out. Dr was very personable and friendly. We were done in 25 minutes. Other services available so we’ll be coming back if needed. Thank you NextCare Urgent Care!!!

I had some problem making appointment via phone (ringing for 10 minutes). So I drove to the clinic (only 5 minutes away ) directly. I was tested positive for COVID then a very nice PA came in to check on me within 15 minutes. He assured me that my symptoms were mild and he could prescribe medication or not. He related his recent cruise experience with family also contracted COVID but was soon recovered without any complications. I was happy with his ease bedsides manner, not heavy on antibiotics prescription. It was a good office visit, I would recommend this provider.

I showed up on Saturday morning as a walk-in because there were no online appointments available. The woman at the front desk was so kind and helpful. The check in process was easy. I asked if I could wait in my car and she said she would text me when they were ready for me. Within 10 minutes they were ready for me. Dr. Patrong is a wonderful provider. He listens carefully and gave me options. He really is caring and thorough as a medical provider. He is so great I was hoping he could be my general provider. 10/10 service at this Nextcare Urgent Care.

My 2yo son and I had a great experience at this urgent care. Everyone was very friendly, helpful, and calm. We will definitely be coming here for all our familys future urgent care needs!

The care was great, but that lobby jazz music? It was torture. No ones goes to a doctor’s office and wants to be tortured with Jazz music. Even the dude at the front desk looks like hes about to lose it from hearing that same tired riff all day.-Concerned citizen

Had been suffering from an injured finger for several days only to get worse to the point I could not sleep. New to the area, first went to Banner urgent care because it was closest. Not a good experience at that facility. It was not clean, Staff was noncommittal as to wait time and essentially seemed uncaring. Then I found Next Care a few miles away. Called first, was greeted politely and told the wait should not be long so I drove there. I was processed quickly and within 15 minutes was talking to the provider.  He diagnosed the situation and gave me medication and further instructions. Within an hour and a half the pain was gone and the swelling has reduced. I highly recommend Next Care urgent care. The facility I was in was located at Chandler Heights and Higley. Patron, the PA, and his staff are excellent.

I’m so thankful that I found this urgent care. I arrived feeling absolutely horrible and could hardly function, but the front desk administrator was incredibly kind and he helped get me checked in easily and efficiently. I didn’t have to fill out tons of paperwork, which was nice given how awful I felt. The doctor was extremely polite and validating. Lab results came back quick and I was in and out with my discharge paperwork and prescriptions sent. Thank you! PS- I’m feeling a bit better already which is why I’m able to type this review. 😊

They had me make an appointment TWO WEEKS AGO and then proceed to have me wait 45+ in a room just for the doc to come in and not even look at my hand/wrist. Typically I love this Urgent Care but they were so freaking out if sorts yesterday. Oh and the kid they have at the front desk yesterday seems to be lacking customer service skill because he kept looking at me like I’m stupid when I asked why have me come to my appointment if you knew you were running late… he didn’t say anything just looked at his computer then back at me… his computer then me… multiple times until is was like “ANYTHING TO SAY?? No??? Okay.”

Capable and accommodating staff, personable providers. I was seen fairly quickly and I am happy with the course of treatment. The facility is very clean and comfortable

IfI can give a zero to this place I would from hippa violation to talking to patient likeThey are Sargent let’s talk about the front desk lannette the worst bed side manners to talk to patient attitude and violation of hippa talking loud with no consideration of others around asking for social security to a patient. Also I had an appointment and because there was two signatures missing someone else went ahead of us when I asked her she said oh well you didn’t have your documents ready mind you I had it done on computer and checked in online still have to wait. Than she proceeded to speak of me with another coworker whispering. I don’t know how and why someone like her should be working in an office where you’re supposed to feel welcome and caring. Now let’s talk about physician rosy the worst PA ever encounter hurt my daughters ears in process when she did the physical by pulling them which I willBe looking into with legal actions on this office than she says she’s done doesn’t talk about nothing if my daughter was fine just walks us out slams the glass door to my face as we are walking doesn’t say nothing hands of chart n walks off. I will be looking into filing a report on staff n office Lanette said no business cards to speak with someone or manager on site I hope I hear from someone’s regarding this

My daughter was seen their the beginings of august it was a horrible experience they took forever to get her in and also to check in. After her visit they sent over the medicine to a walgreens but due to her insurance walgreens couldnt cover cost so i called them right away to be able to send it to a cvs down the street they told me they would be able to. after calling both locations next care and cvs and 2 days have past and still no medication was sent to the cvs. called and called the next care and they told me that they were really busy and they said they will talk to the provider. After so many attempts i gave up and took her to another urgent care to help her out and they assisted me right away. she even called the provider of the next care to see what happened to the medication and she admitted she rejected both within the week… Without notifying me… my urgent care even said they were horrible and didnt even care. Never going their again…

Very positive experience. Clean lobby waiting area and the staff was helpful and professional. I received prompt attention and was taken back for X-rays on my ankle with little wait time.

I am grateful for these guys taking care of my child. I was out of town and a close family friend took him to the clinic and she said the folks at NextCare were pleasant to deal with and did a great job treating my son for his illness. Thank you!

My visit was not what I expected. Our appointment was for 9:30am and we arrived about 10 mins early. It took over an hour before we were seen. When the PA came in, they just walked in the room without knocking before entering the room. My daughter went in for her sports physical and was not cleared because she answered the questions truthfully. She explained to the PA the reasons she put the answers that she did. The PA was very condasending in her tone. After explaining the reasons to her answers, the PA stated if the effects are not severe you shouldnt answer the questions yes. Then she stated that a follow up is needed with her primary to discuss further. The PA never once stated that my daughter was not cleared for her sport. The PA decided that she did not feel comfortable in clearing her even after my daughter explained why she answered the question the way she did. I feel as though my daughter should have been cleared for her physical, since she answered the questions truthfully and gave further explanation to those answers. The PA also made the statement that maybe you shouldnt excercise if you have trouble. I feel like that comment shouldnt have been made considering, excercise is good for you according to health care professionals. So, I feel like I paid $25 for nothing. Needless to say I will not be bringing my daughter back for any other sports physicals.

I LOVE this practice! Seamless interface to schedule appt. on line. Their system KEEPS your answers. Low wait time on arrival. Pleasant receptionist. Also kind Nursing staff. Got Lab in; Dr. in - professional and courteous; confirmed what I thought was wrong; prescription in and Im back out the door.Exactly what youd order if creating a Clinic!Thanks!L.W.

I wasnt sure my wound was healing properly. Dr took one look snd sent RX for antibiotics. Everyone was sympathetic and kind. Thank you. I’m already feeling better and my wound is looking better.

Front office and doctor were incredibly nice. The front office saw I was struggling with a sick 2 year old so they came over to where I was sitting to get everything done to check in. The doctor was very nice, thorough, explained everything to me and answered my questions. I also loved that he didn’t rush through the appointment. Definitely choosing them in the future.

My kids woke up with a stomach bug , and even though we were a walk-in and there was 3 people ahead of us we waited less than 20 minutes to be seen, it was perfect as one of my kids was vomiting constantly, the entire staff was very nice and and professional, I usually go to the one on Gilbert and German but this one is 5 minutes a way from our house. I would definitely recommend this urgent care.

We had an appointment at 9:30 and the wait was over 2 hours. The office wasn’t even busy. The nurse was very rude. The Dr was very nice, polite and respectful! I wouldn’t go back

I walked in around 6:30 pm so I had a long wait to see a provider. I saw John Crapo, and he was very easy to talk with,  listened well, didn’t rush and gave excellent care and prescription remedies. I’ve seen him before, as has my husband and adult kids, and we all think he is great!

I would higley recommend this NextCare urgent care in Higley to everyone! Not only did they get me in and out quick but Jessica t the front desk was amazing! She stayed with my kids (I couldn’t get a babysitter) so I could get an X-ray. And then called me later to make sure I got my return to work note. Thank you Jessica!

Extraordinarily long wait despite making an appointment for a Sports Physical. Made an appointment for 6pm checked in at 545. Did not get back to see provider til 7pm. Waited another 15 minutes to see provider. We were told they are short staffed. Receptionist and Provider were pleasant, professional, and apologetic....its not their fault but whoever manages staffing needs to ensure they are adequately staffed to handle their appointments.

I was a walk in and had about a 30 minute wait to see the PA. He was very thorough, answered all of my questions. He gave me an antibiotic and after 24 hrs I am finally feeling better.

The front desk rep violated every HIPPA policy possible speaking loudly across the front office to another patient on the costs she will incur with a physical and a TB test. If that was me or another family member be certain I will report this office. Please find staff that respects the policy put in place to protect patients health information.

Minimum wait time here despite 3 pple being ahead of me...I waited Mayne 10 min. The NP/PA guy was SOOOO awesome n so caring!!! I will say that next time I need to go to a hospital ER, Ill make the distance to chandler regional...mercy Gilbert is awful! My bp was 220/130 which is why I ended up having to go to the hospital mercy gilbert took almost 3 hrs.

The facility was very clean. The staff was very friendly and professional, and I did not have to wait! I definitely received focused and friendly care. Highly recommend for a positive, professional, fast and friendly service.

The worst service tried making an appointment online for 8 am while filling out all the information the appointment was not accepted aftetr completing all information we walked in the office and when at the office tried to explain what happened and was told that was 3rd party site and they couldnt do anything about it. Also was told there was 2 people in front of us and if we would like to see a virtual but according to the website there was only one person in front of us. smh

The receptionist and physician were both compassionate and efficient. The cost was a bit more than expected, but I did receive good care for a painful ear infection.

Higley NextCare is always friendly.  I trust them with my care and my family.  The staff is patient and caring and the Providers listen and provide great care.  Thank you!

My appointment was in the time frame. All members of the staff were friendly and professional. I didnt feel rushed and they listened to all my concerns. I felt when I left that they gave me the care I needed.

We love this Urgent Care! Yesterday, I was able to get in very quickly, and the doc on duty ran the gambit of tests to try to understand what was causing my ailment. We use this place all the time. Thank you NextCare!

The location nearest to my house called me prior to my appointment to let me know they didn’t have an x ray tech on staff at that time. They rescheduled my appointment for me at another location. Despite it being a little over 25 minutes away, it was a good experience. The staff was friendly. The waiting room was clean and calm. The doctor was kind and empathetic. The service was fast. Overall good experience. The only reason I didn’t give 5 stars was because the location near me told me they’d be able to do x rays then later said they wouldn’t.

A busy urgent care, but great, informative, kind staff. Our care by Vonia was amazing. Very caring, asked all the right questions to determine treatment. I wish she could be our regular dr. In a world of increasingly poor healthcare management and doctors less connected to patients, she is a gem.

Good urgent care, girl at front desk was really helpful, doc was good, and we did not have to wait for long. Thank you!

Its so incredibly easy to give 5 stars here! Its easy to make an appointment online, the front desk employees are always so nice and I have yet to meet a provider who I dont like. The M.A.s are always great and Jonathan Crapo is the provider who weve seen the most and his bedside manner is unmatched! He knows his stuff, is kind, compassionate and so perfect for the job! Weve had to bring our kids here a few times on the weekends when their pediatrician is closed. My husband and I have also been seen here as our go to when were sick because we have yet to find a PCP who we actually like, and theyre so good here, that were really not in a rush!If you need an Urgent Care, even if its a drive for you, come to this location! You will not be disappointed!

I made an appointment and it went very smoothly and efficiently. The place was neat and clean. The staff was kind and proficient. The dctr was very kind and helpful.

Friendly and quick with service. This is the second time we have been here for sports physical and the were great with overall service

Took my son who had a fever of 102.7. Was the second person “in line” and waited over 2 hours to be seen. The facility was freezing making our visit even worse as my son shivered with his fever. We were never offered a blanket or anything to help make him more comfortable.

I would recommend NextCare to everyone. They were kind and efficient. The wait was not long. They did everything to make me feel better.

It was a good visit but he was not able to give me the path to move ahead. He could only give me a prescription and advised to see a hand Doc if this did not improve.

Great experience. A quick visit. Doctor checking on health concern, assistant performing procedure, and doctor assessing problem were done expertly and kindly. Thank you!

Great clinic! Highly recommend. Friendly, clean, efficient and I love the Dr! Wish he could be my primary care. He was so good with my 2 year old, and very thorough and helpful. So glad I have this urgent care close to home.

Np was nice but they sent my child home and he’s been throwing up since was able to get zofran from his dr so he could eat something and get some sort of fluids. Won’t be going back.

Very impressed with the level of care and professionalism I received.The check-in process was smooth and the waiting time was minimal. Thank you!☺️

Quick and reliable.We needed to get physicals for school sports and within an hour we were in and out. Excellent experience.

I went in for an injury to my ankle and x-rays were done to rule out any broken bones. They were completely compassionate and thorough.

I think this is one of the worst urgent care centers I have gone to. Even though you make an appointment the wait is always HOURS long and does not speed things up by booking ahead at all. Plus they usually have one provider working so that’s another reason for long wait and each time I’ve been here (at least 5x) they haven’t spent more than 5 minutes with my kids to diagnose them so no clue why the wait is so long when they don’t even spend much time with you. The staff is not very friendly. Just overall bad experience and recommend going to a different clinic, for sure!UPDATE June 2024I was going to delete my review because I no longer feel the same way as the first time I reviewed this urgent care… But, kept it to show how this place has totally turned around!! Since my 1st review, I’ve been back several times (closest one to me) and I have not waited for more than 15 minutes to see a doctor and can’t remember his name but he is so nice, understanding & never makes you feel rushed… This place is better with this P.A. Working here!!!

NP Snyder was very welcoming and comforting. Giving myself and sons time to explain our illness and discomfort and just seeking the best remedy.

Sarah was so great helping my son. He needed 5 staples in his head and she took good care of him.

After not being able to get into my PC Doc - and more than a few Urgent cares telling me it will be a 3hour wait - I went to NextCare. I was greeted, took a few minutes to fill out the paperwork and in 10 minutes I was in back.5 minutes later the Doc was in, was pleasant. Took his time. Asked questions. It was as good an experience one can have at a doctors office.This will be my go to Urgent care moving forward.

A part of me would like to rate better, but I just cant. My wife recently went to NextCare and thankfully saw a provider that appeared to be knowledgeable and do a good job. Ultimately, my problem is not with the provider, but NextCare in general. It is absolutely a horrible organization. Trying to get simple lab results should not take hours on hold. And, I know they say use the portal which is worthless. Due to an error, no results are available on the portal and no one answers the phone and when they do, they are rude and not helpful.I am a physician, so I know what good healthcare should be and this is not it. I recommend going to just about any urgent care other than NextCare. They may have some good providers, but the organization is absolutely horrible.

This is a great urgent care. The Dr. and staff are all wonderful and treat the patients with care. I will definitely be back!

Do not use this urgent care if you can help it. My wife was being seen and could barley talk due to a swollen throat. The staff would NOT let me be with her to explain what was going on. This is their policy due to Covid to “limit exposure “ which does not make sense given we have not been exposed and everyone is required to wear masks. There is no compassion or common sense in the policy or from the staff. They have a sign up about aggressive behavior. I can see where it would be easy to get aggressive when the staff is short with you and you get seen 45 minutes after your appointment. This is the closest urgent care to my home but I will not be using them in the future.

UPDATE: I had a great experience here last time I came and the front desk guy was really patient and understanding. :) Really happy with this urgent care.I had such a good experience at this urgent care. The check in was really simple, the waiting room was nice. The nurse or ma who took me back was so nice and very thorough which i appreciated! At most urgent cares they seem so rushed, but this nurse took the time to listen to what was going on with me. I wish I remembered the name of the Dr who saw me because he was great! So kind and asked my a lot of questions and was super understanding. I have been to other urgent cares in the area that make you feel like a number....not an actual patient. So I was really grateful I came here.

Easy appointments, and text check in, or walk in. Doctors, professional help, and even x-rays available at some locations. Very clean, friendly, and wait in your car for a text, or in the waiting room. Open 7 days. #health

Very clean, was seem very quickly, everybody was very accommodating. I will be going back if needed for any issues.

They got me in right away, just before closing time! The front desk staff and nurse who checked me in were great and the Dr quickly diagnosed me with care and kindness. In and out within 30 min and I left with scripts to take care of my symptoms. I’ll come here again. Thanks Dr Jonathan and staff!

Urgent Care on Higley; I recommend checking in online. They got me right in diagnosed me, sent my script to Walgreens and I was home in no time!

Great experience. Booked appointment online, didnt wait long to be seen by the nurse and the Dr. Very efficient.

Easy scheduling. Excellent care. Highly competent. Great bedside manner. Thorough explanation of diagnosis and prescribed meds.

Got in and out in about 1.5hrs with an appointment. Office staff and doctor were super nice and took care of the issue I was having. I would return again when my regular doctor is not avaliable

Always amazing at the gilbert location. The front desk can have a friendlier face . Other than that , love this location .Thank you for all that you do!

I came in yesterday in a lot of pain. The 3 hour wait was worth the treatment, care and compassion from the doctor. He took his time to go over all the details of my treatment and was very informative. I do believe that if they had one more doctor that everyone would be able to be seen at their scheduled appointment times and the wait and service process would be a lot smoother.

They were quick to get me in and out but I honestly feel like it was too quick. The doctor took a look at me, looked in my ears and checked my breathing and said I have a viral infection. Didn’t do a Covid or a flu test so here I am three days later feeling Awful still and I still have a fever .

Nice friendly place.Didnt have to wait too long. Doctor was very nice & helpful.

Great service ,will be continuing to come to this urgent care and they are very professional.Everyone at this Urgent care go above and beyond service .

The entire staff is courteous and professional. They listen to your concerns when they evaluate your medical problem. This is my second visit and they were spot on right both times.

What an absolutely amazing staff! From beginning to end, our experience was professional, empathetic, and down to earth.

I was made comfortable and was given good advice for my injury , looking forward to my recovery !

Brought my son here for a sports physical. The wait time was a bit long,but the physician was amazing!

I was in and out quickly and the doctor and nurse were great.

Checked ahead of time to confirm that all services we needed could be taken care of here (wart, skin tag removal, general wellness, blood work). Base cost was $190 out of pocket and when we were seen by a physicians assistant we were told none of what we needed could be done except a urine test. Absolutely ridiculous that the front desk sent us back after reviewing our needs AGAIN and charged us for services they could not provide. I understand this is an urgent care facility and not a primary health provider, which is why we checked and double checked before arriving. Very disappointed with the patient care here.

I was treated in a timely manner. I also believe the provider listened to all my concerns and did the necessary tests. This was my first time at urgent care and I am feeling better already.

Went here because another doctors office cancelled my appointment. I needed a doctor quickly. The intake nurse was fantastic and very friendly. Dr. John was very kind and understanding. He was very knowledgeable spent plenty of time with me and didnt seem in a rush to get to the next patient. I felt like I was going to die and he nailed the diagnosis and got me taken care of right away.I will definitely take my family here next time we need urgent medical help.

Excellent experience! I walked-in due to a full appointment schedule, and they were able to see me before too long. Super friendly front desk and PA - makes feeling horrible just a little better!

Easy to make appointment. Got right in as scheduled. Dr. Did a good job.

Place was efficient. Digital paperwork only took a few minutes. Staff was nice enough.

I had to go to NextCare Urgent Care for a laceration which required stitches. I was in and out within 30-40 mins. The doctor was thorough, but fast and everyone I came into contact with was professional and kind.

Told us to go somewhere else cause what happened to my daughter would take too long.... real nice to turn away a child in pain.

After trying to get an appointment at 5 other medical facilities, I drove to BextCare and got in to see a doctor within a half hour. Everyone was very professional and kind. I will not waste my time on other places and head directly to NextCare!

I booked an appointment for an X-ray and I was seen right away when I arrived on time. I was in and out. Staff was friendly

Made appointment online, filled out everything online. Only took 5 minutes and I was checked in. Rn took vitals and ran Covid/ Strep tests. Shown to exam room, PA/MD had my results, sent rx’s and letter for work. Visit complete. Done in 25 minutes!!! Thank you so much everyone!

The front desk greeted me with a genuine welcome and they were able to get us back quickly. The facilities were very clean. The Dr was kind, attentive to my concerns, and assisted us quickly. The Dr was also very friendly and kind to my little guy who was sick. I am highly considering making the drive to this location in the future because the staff gave us such excellent care.

I will never use this place again. Every time I have ever come here, there is little to no care. When I went to this place this morning 10/3, cause I’ve been dealing with a sinus infection. I was the only one in there. Then one person walks in. So they were not busy at all. I told the physician, I’m prone to sinus infections I get them once or twice a year when seasons change and felt one coming on since the windy day we had on Saturday. I was treating with over the counter products since then. my symptoms were totally dismissed. Not everyone will have the same type of symptoms for a sinus infection. I told her my symptoms were really bad sinus pressure, very scratchy throat, blowing green crud out of my nose bad. Just cause I didn’t have pain near my upper teeth doesn’t mean I don’t have a sinus infection. Pain doesn’t have to include painful to touch. I had major sinus pressure around my nose, under/above my eyes, in my ears. I have no energy at all. She said she would send over a prescription to my pharmacy, but I should hold onto it cause my symptoms may go away. Then she said I’m all good to go and then walked out the door. No discharge papers. Here it is 3 hours later and no prescription was sent over. It should not take 3 hours to send over a prescription. I’ve gotten a prescription sent over faster by my other providers faster than that. So I had to go to my favorite urgent care and they always hand me a printed prescription all the time. The reason I went to nextcare cause it was close and I’m all the way out in queen creek. And I didn’t want to waste the gas to go all the way out to Gilbert and I didn’t feel great. So now I will make the drive out to Gilbert. What a waste of my time and gas. All for the provider to collect money from insurance and not write a prescription.

Good experience. Got us in for our appointment quickly.

This was the first time I had been to a NextCare facility. I walked in and was seen within one hour. Everyone was friendly and took their time. The Dr. was very thorough and explained the reason for the medication he prescribed and what to expect. They even called in the prescription to my pharmacy. Upon leaving I was given written instructions on the medication and what they found.

Highly recommend this Urgent Care! I’ve been here a couple times (years ago for myself, and again yesterday for my son) and have to say — the staff at this location are simply THE BEST. From start to finish, each member was understanding, personable and helpful. They also maintain a clean, quiet environment. To the NextCare staff on Higley & Chandler Heights — THANK YOU! You are heroes, who make difficult times, easier. 😊

NestCare is close by and available when we have a sick kid emergency. Easy to schedule online. I scheduled ant 5am for an 9am same day.They also allow walk-ins when needed. Staff is polite and Dr’s are kind and efficient. I’m grateful they are there when we need them. Sick kids are no fun. Thank you NextCare!

They were pleasant, quick and very effective. The doctor was extremely knowledgeable and quickly and painlessly removed the “sand grain “ from my eye and efficiently ordered very helpful drops.

Easy to register and check in. Clean, friendly. Would highly recommend. Have been here twice now- one for a sports physical and the other a strep test. Only positive experiences. A well-run urgent care.

We made an appointment and only had to wait about eight minutes to be seen even though the lobby was busy. Definitely recommend.! The staff and the doctor were amazing.

I came in because I was concerned about redness spreading on my face that was hot and tender. Classic for cellulitis. The provider came in, nasal swabbed for the flu, told me I had the flu even though I asked about cellulitis, and sent me on my way with a flu medication. The next day I went to get a second opinion and was immediately sent to the ER who promptly diagnosed me with cellulitis and prescribed the appropriate meds. If I wasn’t a medical student and didn’t know the signs to look out for and had taken this providers advice that it was just the flu, this could’ve turned into a very dangerous infection. I wish I knew the provider’s name so I could personally tell him how disappointed I am in his ability to treat me.*in response to the businesses reply: your provider thought this was caused by the flu

Staff was great! Everyone from the front desk to the Dr. worked efficiently and I was in and out in a timely matter!Thank you!

With an appointment we got right in, saw the doctor quickly and he explained everything very well. Including signs to look for in case the situation worsens and an ER visit would be necessary.

Staff was so nice. Made appt on line and was seen as scheduled.

I made an appt for 8am and wasn’t seen till 2pm. I had to drive back to Flagstaff after and was bothered by the wait. When I was seen by Elizabeth she was extremely rude and talked down to me. She asked why I was there and I replied I thought I had an infection. Then she started listing all sorts of infections in a rude tone because I wasn’t specific right away. She didn’t listen to my symptoms, or any idea of what I thought maybe was happening. Probably because she feels the patients are stupid, considering that’s the vibe I got our entire 5 minute conversation. My mom is a NP and I have never seen my mom interact with her patients the way this facility does. After I paid for the visit I paid for the lab bills and then was sent another bill for the supplies they used. In other words, I paid maybe $300 just to get negative results, wait in the lobby from 8am-2pm, and to be treated like I was wasting the practitioners time. I would not recommend this urgent care.(I would like to note the young woman at the front desk was extremely nice and doing the best she could. This facility needs more practitioners for the amount of people they have coming in. Basically, my experience was most likely a result from an understaffed and poorly ran system.)

Was able to make an appointment late last night for first thing the this morning. Took us right in. Everyone was friendly and helpful. Would go back and recommend. We have been here a few times and had always had a great experience.

My visit was great the doctors were as friendly as ever.

Staff was super friendly and efficient. Only downside was the delay. Over an hour wait with an appointment scheduled but its understandable these days.

I didn’t have to wait at my appointment time. Everyone, from the receptionist, to the nurse , maybe MA? to the NPC was very friendly and knowledgeable. As I was leaving, I heard, good bye,Ellen, was addressed personally! Awesome! Will definitive them again if needed.

Been here twice. Always fast and efficient. The online website could be better though- very difficult to register two people to be seen at the same time. Otherwise no complaints

Front desk was extremely helpful and efficient. The paperwork lacked the normally redundancies involved in typical health care offices.The doctor was intelligent, insightful and comforting.

We had pre scheduled our appointment online and completed all paperwork prior to arrival. The staff from front desk (Jackie) to our provider (Jon) and the nurses Beazley and Sam were the best. Everyone was so friendly and kind to my husband and I and our 11 month old son. The atmosphere and dynamic of the team there is more like a primary care office than an urgent care.

We waited for over an hour for a scheduled appointment. This is the second time we have had to wait for 30+ minutes past appointment time. Nurse stated that they only have one provider on staff so that is why they are behind. Better practice would be to either hire more staff or not offer appointment times that cannot be met.

The best Urgent Care I have ever been to. I was a walk in sick with Strep Throat. Front desk was very upfront with wait time. My wait time ended up half of what the said. She said not to leave because it can be faster and it was.Triage nurse was very knowledgeable, caring and efficient.Primary practitioner very knowledgeable, caring and efficient.The clinic got very busy in late afternoon and wait was 2-3 hr estimate but they work as fast as they can and it east much better than the ER.If you can, make an appointment online.Next day I was still in unbareable pain. I scheduled a virtual appointment for pain medicine advice. Practioner online was very caring, knowledgeable and thorough listening to my concerns and pre existing conditions to help me.Outstanding Urgent Care

Very impressed with NextCare at 6343 S. Higley Rd in Gilbert. Receptionist was pleasant, technician Daisy was courteous & detailed with her initial consultation and John, the PA, was great with the exam & explaining his diagnosis & recommendations. The facility was comfortable & clean. I would recommend this urgent care to everyone.

Scheduled appointment for 8:20 am. Back homeBy 9:30 with RX. Front office young lady was friendly and efficient, taking care of appointments as well as walk in patients. Nurse and Dr were great addressing concerns. My husband and I have been to this location a couple of times with zero issues.

Due to the overwhelming increase in covid cases I was only able to visit as a walk-in. My experience was very satisfying. There were a few people ahead of me and I was informed that it would be 1 to 1 and a half hours before I would see the doctor.The staff were all very polite and professional. This was my first experience with urgent care. If I should ever have the need again I will not hesitate.

So easy to see a doctor without waiting with so many ill people, like myself. I could wait in my car or in the clean waiting room. The dr was one of the nicest I have had, thank you

Very efficient and thorough for the examination. Listened carefully to my concerns and ailments. Thank you doctor and staff.

Everyone was very kind and understanding while I was there. We got everything we needed for the kids to feel better. I was able to book an appointment over walk in service through the online portal early in the morning, which I recommend (if possible) to get seen in better time!

Real definition of urgent care . Got us in and out pretty quickly and I feel confident in the care received . Nurse practitioner seemed like she cared and was knowledgeable. Will definitely come back if needed

Friendly staff. Onboarding was fantastic and excellent communication. The doctor was very informative and helpful with diagnosis and educating me on the “why” behind questions and prescription. Highly suggest this location.

Wonderful and efficient nurse and physicians assistant! Friendly. Knowledgeable.The ladies at the front desk are a little less pleasant. Nothing specific, just a vibe in the atmosphere of “I don’t really want to be here. Just scan the QR code and fill out your forms.”Also, there is a sign on the window warning people not to engage in hostile behavior. It’s disturbing.I felt much more genuinely served after getting out of the lobby and getting to the back with the nurse and PA. Could’ve been just me. Who knows?The turnaround time for a walk-in sports physical was about an hour entry to exit. Efficient mobile app, too. Amazing service in that regard.A face mask was provided. That helped me since I didn’t have one.

It was very easy to book an appt on line. I arrived a few minutes early and was immediately checked in. I was paying cash so they carefully explained the possible range of costs (which came in at the lowest end of the estimate).I got in to the doctor with only a very short wait, he was efficient, thorough and very pleasant to speak with.I was in and out including completion of first time patient paper work and paying in 45 min. A pleasant experience.

Great staff, very kind and kept us up to date on the wait times till we were called back. Dr. Crapo was very informative and took the time to look at all the possibilities with my daughters issue. Even though they were understaffed, their team was polite the entire time and didnt show any stress to the patients.

Very professional and clean. PA was very nice and knowledgeable.

I visited to this urgent care facility 3 times in last 4 months and everytime I went there they made me wait 1 hr before I could get called in for taking my vitals. Then it took another 30-40 mins before the provider can come and talk to me on my condition. Then they again make you wait in lobby for the provider to send the medicine information before they provide you discharge documents. They have only one provider in back and the amount of wait time they have is horrible for patient to wait before they get checked up.

They were very efficient, super clean and super friendly. My provider was very thorough and listened attentively and answered all my questions patiently. Had a wonderful experience.

A busy clinic for a Sunday afternoon. Was greeted when I entered was asked about my health issue and told about the wait time. Patients ahead of me were seen and was called by the nurse on duty almost to the time stated by the administrative person behind the counter. I was shown to an exam room and my vitals taken and told that the doctor had two patients ahead of me. When the doctor entered introduced herself to me and asked about my reason for being there. She checked me over and prescribed a medication that would clear my sinus,inner ear problem. I was very impressed by the staff and their professionalism. I would highly recommend this location for Urgent Care.

Though there was a wait, they were quick and efficient in getting everyone through in a timely manner. The doctor was very respectful, and listened carefully to my issues to recommend an appropriate treatment plan. I feel much better already!

Scheduled for 7:40pm (closes at 8pm) - front desk staff was incredibly efficient and polite - nurse was fast and courteous - doc was professional and thorough but quick in assessing and prescribing treatment. High five team!

Doctor Jon and nurses are caring, great listeners, thorough and responsive to my concerns considering my health history. They gave me detailed instructions for self care that included more than just pills and also told me if I get worse in the next week, to please come back. I have also taken my kids there for sports physicals and illnesses and have always had consistently great care! The only downside is sometimes the wait can be long, but considering that I can get any tests or X-rays done right there, it’s worth it and there are ways to avoid waiting by booking online appointments or viewing online or calling in to see how busy they are. Overall, great experience!

This place is great. Even though they were fairly busy I got in fast and out fast. Very well run and managed. Best urgent care I’ve been to for quite some time.

Very friendly staff, the PA was super friendly diagnosed my issue easily. Would definitely recommend this place.

Had a UTI, was painful. Made appointment for same day in the am and was diagnosed and out quickly!

Granted we are in a time of a Pandemic where frequent patients come In with all the same complaints and symptoms, concern for our health shouldn’t be mocked. I came in more sick than I have ever been and I’m not one to go to doctors for help, and while yes I know my symptoms were mostly to be expected, the severity I never imagined and as I sat in that room lethargic and concerned, I can hear my doctor speaking loudly to her staff complaining of my generic complaints and states she’s not going to do anything, before even seeing me. I understand, there’s not much they can do, but the lack of professionalism and ensuring their patients don’t hear their snarky remarks was very unprofessional. I will not recommend or return.

Excellent staff, quick service as I was a walk in. Nurse attentive and caring, Dr John attentive, caring, thorough and explained after care and results of examination.

I didn’t have an appointment, but I didn’t have to wait long. The receptionist who checked me in was friendly and extremely helpful. The nurse practitioner got me in and out. Overall, I would recommend this urgent care to friends and family.

Staff at this facility were very professional. My wife and I walk in for COViD 19 testing and were seen immediately. The front desk staff were very attending and polite. The nurse/tech administered the test very efficiently. She was knowledgeable and confident. PA John performed the examinations on both me and my wife with the warmest bed side manner. To the staff at this NextCare Urgent Care Facility...Thank-you!!!

I really wish I would have read the reviews (BEFORE paying and wasting my time here) to get talked down to and left crying. I should have walked out after seeing all of the signs posted about aggressive behavior will not be tolerated etc... makes you wonder why they have to post that in the first place? Maybe because all of the staff has no people skills? You want people to respect your staff, which I personally did and in return was treated bad. I have NEVER had such a horrible experience in my life! DO NOT go here if you are truely in need of medical care.. Because this place does not care at all. Apparently, I am not the only person that feels this way either!! I will not be recommending this place to anyone, ever! My provider was extremely rude, Amy Dunn is not professional at all! Would it kill you to act like you care about your patients for the 2 seconds you give them of your precious time, very disappointed.

Best emergency care in area A+++ staff & doctors are amazing here!!!

This was my first visit to the urgent care on Higley and Chandler Heights. The nurse and receptionist were extremely friendly and helpful. Dr. John was courteous and professional but very relatable. I was in and out in a reasonable amount of time and I think it helped that I had an appointment. I would definitely go back!

Scheduled everything on-line the morning of. Was seen within 10 minutes of my appointment time. Doc was professional and personal. Took good care of me and was out in less than 45 minutes. Recommend this location.

Great staff and long wait time. The provider was thorough and efficient. Great care overall

Online appointment booking for Covid test was quick and convenient. Wait time was short, the nurse who took my vitals and medical history and administered the test was friendly, professional and thorough. The doctor who examined me was also professional and thoroughly answered any questions I had. Wouldnt hesitate to use this facility or recommend it.

I dont leave many reviews online but felt this one was necessary. The front desk staff and triage nurse were nice. The wait was much longer than we were quoted as a walk in. We took our 2-year old daughter in with foot pain. We believed it was serious enough to require urgent care. When the actual provider finally saw us she was condescending and dismissive. She indicated our daughter wasnt crying enough so clearly it wasnt broken (even though she was limping and had cried non stop for 2 days). She didnt want to do an xray and told us children that size dont really have bones in their feet so shes fine. We pressed to have an xray done and they supposedly did one and the machine broke. They said theyd call us later with results. Honestly with the weird behavior around the xray (and lack of protective vest) it very much felt like they didnt even take one. They called us 20 minutes later and said she was fine. We knew she wasnt and were lucky enough to be squeezed in with a competent pediatric orthopedic doctor the next day. She had an xray there and you can see her fracture plain as day right there on the xray. We didnt even have to ask to know it was fractured. If we had believed this provider at NextCare our tiny 2 year old with no bones would have been walking around on a fractured foot for who knows how long. This was our first and last time visiting NextCare.

Horrible experience. Waited 2.5 hours to be seen when only 2 people were in front of us. You would wait that long in the ER. They do not have doctors here. And the RN we saw was unfriendly and kind of rude. I would not recommend this place to anyone and we will not be back. Front desk was friendly and helpful, and that is the only reason I gave them 1 star.

My experience was great! Got me in right on time! Nurse was very polite and thorough as far as my medical background. Doctor was extremely professional, helpful, answered all my questions and did not rush me at all!!! Best experience in a while with medical professionals.

My 16 yr old son had pretty bad ear pain in his right ear. I checked for appointments online. The only appointments available was the next day. I scheduled the appointment for the next day, but decided to take him in because he was hurting. It’s December, and almost everyone is sick. So, I knew there would be a wait. We checked in around 10 am, and the front desk said there was an hour wait. So, we waited. Eventually the triage nurse called us back to take vitals. We then went back to waiting room, since no rooms were available. We waited some more. Eventually, the triage nurse called us to put us in a room. We waited probably 20-30 minutes in the room before the doctor came in to see us. The doctor was nice and confirmed my son had an ear infection. He said he would get an antibiotic written and the prescription sent over to Walgreens, next door. We went out to the front desk to checkout. She said she would call us back up when she had the paperwork from the back. So, we waited. After a while, she called us up and said she hadn’t gotten the paperwork but would bill me and if a prescription was needed it would be sent over to the pharmacy. I said okay and asked her to cancel the appointment for the next day that I had set. We left at 1 pm. At 4pm, I’m calling Walgreens to see if the prescription is ready. They didn’t have anything from the doctor. I waited. Called Walgreens at 6 pm, they still didn’t have it. Called NextCare, was on hold a 1/2 hr and then mysteriously get disconnected. I have to go back to Next Care to get the prescription that was not sent.The waiting forever was not the issue. Them not doing what they’re billing me for is the issue. Hence, 1-Star.

This facility was great I would highly recommend it to anyone that needs urgent attention but that does not require a hospital visit.The staff were very friendly and sympathetic to my needs & they helped me very timely.They performed x-rays , gave me copies of the images along with a radiologist report, referrals to an orthopedic specialist as well as prescriptions.Very nice clean facility too.Staff called me 2 days later to follow up with me /see how I was feeling.I would highly recommend this facility.

Awesome staff! Super helpful, patient and kind!

I was given a very good explanations of X-rays with directions to heal quickly. I would definitely go here again!

Coming to this Urgent Care was overall a good experience. The PA was very thorough front desk personnel was welcoming despite pandemic going at the current time. The only thing is that the time waiting in waiting area was long aside from having an appointment at 2pm I wasn’t taken back until 3pm. Due to the circumstances Of Corona I understand disinfecting everything all the time is needed and takes more time. Overall I was content with my appt.

We arrived on time for our appointment and we were seen immediately.The staff were all very kind, patient and caring with my 101 year old grandmother. Her issue was resolved and she is so much more comfortable now. Great job!

I went to Urgent Care after having a high fever for 10 days. They ran some tests. After a few days they called & said I had results. After 3 different calls & waiting on hold for 45 minutes I physically unloaded my wheelchair & went in to be handed a piece of paper with no results!! Dont waste your time going here! Its a joke!!

I made an appointment online. The check in process was smooth however it took 45 minutes past my appointment time to be seen. The MA, CNA, or whatever the lady was who assited the doctor needs to learn bedside manners. They were busy and short staffed, but it doesnt excuse her from treating people rudely.

(7/4/22) I came here because my sister recommended it after she got her ears flushed a couple weeks ago. I have always had a problem with clogged ears so I made an appointment to get my ears flushed out. I waited over 20 minutes in the lobby. When they finally took me back they took my BP then the Dr/PA Elizabeth put her Otoscope in my ears and said they looked fine. She wasn’t going to flush me out. I even told her I’d feel better if she did because I hadn’t been to a dr to have my ears flushed in over 10 years and had some discomfort and pain. She refused to flush my ears out even after I asked her again. I was only on her dr table for 30 seconds before she walked me out to the lobby and I have to pay for the cost of having my ears checked and flushed even though I didn’t have the procedure done! I was sent a bill of $120 in the mail. Elizabeth wasn’t apologetic or understanding. I even told her I’d feel better having it done especially if I now have to pay for a service I wasn’t getting. She said she wasn’t going to order the ear flush cleaning since my “ears look fine” even after I told her they were clogged and I couldn’t hear 100%. I’m very disappointed with the Dr/PA named Elizabeth. Waste of time, waste of money, but more importantly I don’t feel comfortable or confident that my ears are “fine” because they are still clogged and she refused to flush them out. I won’t be coming back and I don’t recommend them after today’s visit. *(The front office employee was nice).

I cant believe that a sports physical was only $25. I honestly was so shocked. The wait time was a little bit longer but I was so over the moon at only paying $25 that I did not mind waiting. Everyone was friendly and the provider was thorough. I would recommend taking your kids here

We had to travel 32 miles to the clinic because the one in our town did not have what we needed. Checked in to our APPOINMENTs and waited over 1.5 hrs before we were seen. Being seniors, this was very inconvenient, especially because we were not WALK INs. Once we were called in our service was excellent.

The front office employee was kind & professional, but please hire clinical staff that don’t treat their patients like cattle. I left with tears welling up in my eyes. I felt totally insignificant to the clinical staff. I did try to lighten things with the assistant by asking them how they were doing today. She answered “busy” in an angry tone. Having to go to an urgent care because I was sick was not my favorite place to be, but I shouldn’t be the one trying to comfort the clinical staff into treating me with dignity & compassion.

This place NEVER answers their phone. I’ve tried calling at various times during the day. We had a question about my husband’s medication that the Dr prescribed there. But we can’t contact him. I’ve been on hold over 45 min now and still nobody picks up. We won’t be coming back to this place.

Received terrible service from this place. whenever i would ask the tall light brown haired doctor questions she would immediately shut me down. all i did was say that i wasnt sure if i wanted to take steroids as they weaken your immune system and it was like the doctor wasnt even listening. she immediately shut down any questions i had. in addition i heard multiple staff refer to their patients as “idiots” when talking to each other. do better!

Really great experience. Havent been to Nextcare in a few years, glad to see nothing has changes. Even better experience with new bar code check ins, Solve app, etc.Nurse Practitioner Elizabeth was awesome

Shortest Wait Ever! Great Staff! Great Doctors! Dont waste youre time!

I was there at 3:20 on a Saturday. They were a bit understaffed so I didn’t mind waiting. I stepped out to the car and a woman raged out of the office and “don’t go in there I have covid and they won’t treat me”. It was 4:15 clearly posted they close at 4. I got a little nervous as I have stage 4 cancer. I went back in to the office to see if I had put myself at risk. They understood my worries and took me back to a private room, I was the last to be seen. This woman wasscary and a little out of control. The medical staff understood my concerns and instantly put me at ease. I had an ingrown toenail that was so painful it throbbed. I wasn’t going to leave because they were a little late, and they did everything to make me comfortable for the procedure. I felt absolutely nothing. The PA was so good. Excellent job and excellent service. The one damper, an enraged out of control person who put everybody at risk and had a complete meltdown

Excellent service by Next care. Doctor treating was very knowledgeable, prompt and professional. Receptionist and nurse was also great

Staff friendly, communicates well. I was seen in a timely manner, and it did not take long! After 2 injections, waited 10 minutes to ensure no reaction, then was out the door😀😀

Love this Urgent Care location! Wait times are reasonable and all the doctors we have seen have been wonderful. Especially today, the physician we saw was perfect. He helped calm my daughter down so they could remove an earing that got embedded in her earlobe! A very painful procedure ..but it was successful and she will be able to sleep tonight. Thank you!

We went here to complete my daughter’s athletic registration and the provider was phenomenal! My daughter wanted to switch here for her primary care and I told her we couldn’t but that’s just how much she loved this guy he gave her her physical. I wish we could switch as well. Prompt and friendly and efficient! Great job. The receptionist wasn’t as friendly but 2 out 3 is ok with me.

I scheduled online by checking in and getting an appointment time. Nobody else was in the waiting room when I arrived on time. I got right in after a few simple forms were filled out. The process was smooth & the doctor was very kind & helpful. I would definitely come back again if I need an urgent care in the future.

My experience isn’t very pleasant. The help desk was ok initially. The NP who assessed me was unfriendly, she communicated with me like she was talking to a robot. Customer care is very important especially in a healthcare facility, because most patients are there because patients are there because they are going through pain. In conclusion, I think the staff needs training in customer care.

Arrived without an appointment but was treated with efficiency and kindness. Kelsey explained every step of the procedure and I am grateful for the excellent care I received.

This was the only urgent care that gave me an option to set an appointment very late in the day. I scheduled the time, created my sons profile and entered my insurance information all within minutes. Once we arrived, we checked-in and saw the NP within 10 minutes. Friendly staff all around.

I was seen for what we believed was a sinus infection.Was prescribed antibiotics.Did I ever get them? Were they ever sent to the pharmacy? NO.I went into the center 2 days in a row begging for help, to recieve my rx.Did they help? NO.They wouldnt even ask another doctor at the clinic to send the rx.They tasked the PA I saw TWICE to send the rx.Did she? NO.THIS IS MALPRACTICE.Even other patients were angry and advocating for me.I paid to be seen, to just suffer?Guess who has pneumonia now?After struggling to breathe and having pain in my chest, I gave up and went elsewhere.Forget calling too. You will NEVER get through.GO TO BANNER.

Have used this Urgent Care twice, and its really really good. Wait times are almost nonexistant, and the staff is great. I had to go in on Saturday for a cyst removal, and John C did an excellent job caring for me. Dont hesitate to use this facility, they are great!!!!

Excellent care. Appointments are so good. Very professional, thorough and efficient. Thank you!

Dr. Snyder was friendly, helpful, knowledgeable, professional and very empathetic to my condition Excellent customer serviceSuper clean environmentFriendly, organized staff.Great experience aside from my condition.

Quick response to calls and questions about sports physicals. Scheduled one online showed up to a nice facility and had a through exam done for my son. The whole process with paperwork filled out was very efficient with a same day appointment!!! Highly recommend their services ;)

This is one of the nicest urgent care facilities I have been to. The staff is always very friendly and the wait time has always been reasonable. I do recommend making an appointment online beforehand if you don’t have time to wait in line. I’ve come in for everything from bronchitis to migraines and each time Dr. Crapo has been incredibly helpful. Not only does he have a great bedside manner, he is patient in answering questions and providing solutions. I highly recommend this facility.

Everyone was very nice and the doctor provided the care I needed. Try to book an.appointment if possible. Otherwise you will most likely have a long wait. My wait was shorter than expected.

Staff members were all really friendly. Patricia, the provider, was awesome. She made the physical quick and easy and knew how to connect and talk to my son. Great sense of humor.

Let me just say, if I could give this place 10 stars, I would. This is hands down the best urgent care experience I have ever had. The staff are not only friendly and kind, but they genuinely care about the people they are serving. From the front desk staff to the nurses and doctors, thank you all for your kindness and care. I appreciate you all. For those wondering what care I have received here, they saw my daughter for a broken arm and most recently my son needed stitches for a cut on his head. A+++!

My first visit was amazing. Everyone was very nice and helpful. My second visit was not as pleasant. The providing doctor was very welcoming and answered all of my questions, the nurse however was rude, forceful, and demanding. There was no bedside manner to patients.

Seriously the best urgent care experience ever! I have always been so skeptical of urgent care clinics because in the past I have been so disappointed by the poor care, horrendous customer service and dirty facilities, but Next Care was a breath of fresh air and the exact opposite! The waiting room and facility was clean, and well kept, and the staff friendly and efficient! Our PA John came in quickly, did not make us wait at all, was thorough and attentive, answered all my questions, explained things well and was caring and great with my daughter! We were in and out in 45 min and her prescription was waiting and ready at the pharmacy when we got there. A+ 5 star experience. I will be using them more often!

They sent our prescription to the wrong pharmacy. When we asked them on our way out if our prescription had been sent to the CVS on Rittenhouse & Ocotillo, the front desk’s response was that they could print out our discharge paperwork “but that could take some time” or we could download their app to find out. That’s unacceptable. Good luck trying to get through to someone over the phone to express your concerns about your visit. You’re better off of resorting to Google to write a review. It’s unlikely that we would come back again if we had an urgent care need in the future.

Everyone was very nice and helpful. We didnt have to wait very long for our appointment. My granddaughter had to have a Covid-19 rapid test in order to go to church camp for teens. We recieved our results very quickly. Total time in and out about 25 minutes.

This is my first time at a NextCare facility and it will not be my last. They offer the ability to print off the forms so you can do them before you go in & they give you the option to check in online so your wait is next to nothing. The staff was so beyond wonderful and nice. They actually listened to me when I told them what was going on. They took the time to talk to me and make sure I understood what to do once I left. The next time that I have any need for a doctor, I will absolutely be going back to this facility.

The wait is always very short, we’re able to check in online when needed & we really like the medical team here. It’s been the same MA & PA since they opened as far as I know and they are both very friendly & great with my kids. I trust John’s, the PA, assessment & diagnosis 100%.I believe we’ve been 3x over a year & never any billing or copay issues either.

I am an RN and took my daughter here. I was impressed with how thorough, quick and friendly this Urgent Care was. I didnt have to ask them to do a second test or actually any big questions because they were already on top of it. Excellent care!

The receptionist was very kind and got me ready, signed some papers, really quick and easy and i was in the back completing my appointment in no time. I appreciate the NP and tech who assisted. All were very kind and understanding!! Would highly recommend to other families living in Gilbert or close by. Would be going there again the next time!

The staff here is amazing. I was seen by Dr. Nair and treated by Beazley…Both so nice and great bedside manner. Will come back if (unfortunately) need be!

The staff was friendly and Dr. John was super helpful and attentive. I would definitely go back here again. My only negative feedback would be that my appointment was scheduled for 9:30am and I didn’t see the doctor until 45 minutes later. Hence the 4 out of 5 stars.

Great service and quick. We walked in and got seen with in 30 minutes.

I have utilized this urgent care for myself and family for quite some time. I could not be more disappointed after our visit with the wait time and the unprofessionalism and bedside manner of the FNP not only did she criticize me, talk down to me, and insult me during my visit, she was less than helpful or thorough during the examination process. Obvious injuries were present, yet she could care less. Will never return to this location again.

23 hours agoWas there for 2 hours and when I was finally seen the doctor came in and said he was treating me for pneumonia. Was going to order some steroids and antibiotic. Was also going to get me a steroid shot to kick start the treatment waited for 45 minutes while listening to employees grab asking and screwing around. Never did get the shot and ended up walking out.Business owner information

This place should be the standard for medical care. I was seen within 10 minutes of checking in. Everyone on staff was friendly and helpful and really listened to my concerns. They performed the necessary tests but didnt go overboard and immediately started me on medication that would help while they waited for further test results to come back. I usually dread going to the doctor, especially an urgent care, but not here. I would choose this place as my GP office if it were possible. Keep up the great work everyone!

Long wait times with an appointment. Brought back to the room on time but waited over an hour for an actual doc to see me and treatment. She seemed rushed and in a hurry. Not ideal. Plan accordingly

I have asthma and stated I wanted to check in for a cxr. They checked me in and I paid my copay. Receptionist told someone on the phone a minute later that there is no X-ray tech today. Which was the biggest reason I was checking in. I wasn’t tested for Covid, strep or flu. Felt scammed.

We showed up for a quick sports physical and thats just what we receive! In & out with no appointment less than an hour. The school form was already complete. So, the receptionist took our completed form and ask a few questions. The nurse took the basic information and was friendly .Then the doctor came in with minutes, and he too was friendly while explaining the process to my 13yr old.Will be back (hopefully I dont because of great health) if I have too!

Professional and courteous staff. Had to wait a little bit other wise fantastic

There was no one waiting, so I was able to see the PA right away. Everyone was kind and considerate. So I was out of there in record time.

Great experience! They were quick to get us checked in, discussed our payment with us prior to getting care (which is a plus), and we didn’t have to wait long. Our provider was great, and sent us home with a care plan. Thank you!

Was in and out in about 20 mins. It was great. The PA was AWESOME!!! He explained what I need to do and if I get sicker and what symptoms to look for. He took the time to listen to lungs and heart and just make sure he’s checking everything and covering everything. He just cared. It was nice to see. I’ll be going back here because of the service I received. Thank you!! :-)

An urgent care should be exactly that.. urgent, met with some sort of urgency. Taking into account the climate of our society, this facility was adequate at best. My least favorite factor of this urgent care was the demeanor of receptionist. When I arrived, I was directed to the URL code on the plexiglass to complete a check in for the office - so her curt answers and attitude were unwarranted. She came across bored and irritated to have to tell one more person to use their camera phone to complete the paperwork and check in that is needed, then seemed all too delighted to advise there is a wait time of at least 4.5-5 hours to be seen. I was seen in about 3 hours not the predicted 4.5 hours. The Solv app gave me time to run some errands or wait in my car although she scolded others about leaving. Again, when you need the attention of an office visit this facility should suffice but download the app to keep an eye on your progress to the front of the line.

From start to finish, the process was smooth. Dr Rodriguez was awesome and addressed all my concerns and explained everything clearly from what was happening, the medications he prescribed and what to expect in the next couple of days. They performed a rapid Covid test, an X-ray in house and a urine test. The results for came back in minutes!! I am not able to get this kind of service at my doctors office!

Wait wasn’t too long, maybe 10 minutes before going back. The provider came in after only 5 or so minutes. Friendly manner, and easy to talk to. Would recommend.Only downside is they do require a mask… :/