Sun River Health Kingston

Dont be misled by the bucolic name, while the staff is mostly pleasant and competent Sun River Health and Wellness is basically like going to a Walmart for healthcare. No one answers the phone, appointments are made months in advance, you can not see the same doctor and the front-line of care is provided by a rotating cast of residents.

While the majority of the staff is pleasant, over the last 7 months I have been a patient here, I rarely see the same doctor, so there is no ability to build a relationship. I don’t feel like I’m being listened to sometimes and it shows. There have been no less than 3 appointments where whichever doctor I was seeing had no idea I was on a particular medication because although I’ve gone over my history and detailed my current medications while doing new patient paperwork, it never makes it on my file. Scary. When I saw one of the numerous providers I’ve seen for the first and only time, one of my prescriptions was never called in and it took me 7 phone calls, numerous “escalations” and TWO WEEKS to get my prescription called in. Mind you, no one called me, I had to call them numerous times.I am way too busy to deal with this aggravation and this place is adding stress to my life. My husband was at an appointment there and his blood pressure had been taken by the nurse’s aide. When the doctor came in she was very alarmed over my husband’s “dangerously high” blood pressure and was about to send a prescription over to our pharmacy for high blood pressure when he stopped her and let her know he never has high blood pressure. The doctor took it again and what do you know? Totally normal reading. I guess they track the blood pressure readings they take at every appointment as well as they track which medications their patients take.

If 0 stars were possible I would give that. This is the WORST medical facility you could possibly go to. The doctors have no knowledge of medicine or health, the staff is not terrible, they will intentionally mess up your medications and prescriptions, they usually no-show telehealth appointments. I have to find a new doctor after years of this mess.

Had a great initial appointment with Dr Softness several years ago, but this clinic doesnt function as primary care. Theres no continuity between appointments - Ive been passed off between residents from year-to-year with no way to build a relationship with a PCP who is aware of my medical history and self. The phone system requires going through a phone tree for the entire Sun River system; theres no way to contact your providers other than through a glitchy online portal, and Ive never received a callback when one was requested. The reception staff here is very friendly - this seems like a good clinic for some purposes, but extremely disappointed in it as a primary care facility. Will be finding a new doctor.

My previous dr left her office so I needed to find a new one very last minute. I’m not even a patient yet,technically. I went in to Sun River once to do paperwork and the rest has been done over the phone but everyone I’ve spoken to has been amazing and they have returned my calls the same day each time I’ve called. So far I’m very impressed with this place!

Not good i have sever anxiety everytime i go the nurses are kind and nice but the pimary doctors always change are very rude and dont listen to paitents conserns

If I was able to give a negative 5 star review that would be more appropriate uneducated useless pill pushers with no human compassion

WE CANNOT RECOMMEND THIS PLACE ENOUGH. By far the best clinic, doctors practice we have ever been to! My wife and I both come here for our primary care, for care during and after pregnancy, they do everything and the STAFF ARE AMAZING! Women owned and operated. These doctors, nurses and MAs are so special.

Ive been going for almost two years now to Sun River Health and Ive had great doctors and great recommendations for my health. Theyre very accommodating and I trust them when it comes to my health.

I went to this clinic this morning, everysingle person I had a chance to get assistance from was niceeeee, helpful and friendly. The doctor who saw me was the sweetest she made me comfortable and easy to talk to her. English or spanish arent your first language??? Dont worry you will be understood 🙂 insured or not, just go there you will get the help you need...To be honest, this is the first place I went since I live in kingston that i felt 100% welcoming and comfortable. Who ever you are, what ever your social status is, you will be valued and treat with careI would and will definitely recommend this place to anyone.

I was patient of Dr softness for 20Plus years she is the best Dr. Anyone could have .I miss her and need her to come back to New York City.

Ive been going here for about 3 years and it seems like my health is going down hill faster. Now in the process of looking for a new PCP.

This place will intentionally try to make you sick and take you off all your meds you need

They utilize virtual Navigation Physician. Allows for patient to engage.

Good attention and very friendly