Betances Health Center

I have been coming to receive doctor and dental services here since my kids were much younger and now my two daughters aged 23 and 21 are in College! This is a wonderful place with awesome professionals, the place is always spotless clean, they even redecorated it with a new setting and fresh garden like decor. It is very convenient and wheelchair accessible as well! Just a few blocks away from public transit here in New York and a lovely front desk staff always ready to help!

No complaints dealing with this place for my dental partials. Mr. Chen was my dentist. He retired. Another young lady is taking his place. Shes very good. Ive had no problems with this place. So far, the people are very professional.

I got work done by my dentist dr esqierdo. She was so good in making me feel good all the way through she did an amazing job a d I am happy I went there it was a very good decision for me to go to betances for my medical needs. And dental .. I felt good from the time I got in there until I left thank you all there at Betances .....

I’ve only been here once for a dental cleaning. I booked the next available appointment which was two months out (which was ok, as I only wanted preventative care, I didn’t have a dental emergency or anything like that). For reference, I currently have Medicaid. Most reviews I read of dentists in the LES were pretty unfavorable so I wasn’t sure what to expect, especially when half the people in the waiting room seemed to be addicts. However, both the dental hygienist and dentist herself were surprisingly pleasant! The dental hygienist told me everything she was going to do before she did it and continuously checked in on my comfort level throughout the cleaning process. I can’t speak for any of the other services here but I would feel comfortable coming back to this practice for routine dental care. I believe the dentists name was Dr Izquierda (apologies if misspelled).Working with the public can be exhausting and frustrating but the dental providers I saw were thorough and pleasant.

Best dentist visit of my life! Dentists I’ve had in the past have pushed expensive, purely cosmetically-oriented teeth alignment on me but Dr. Izquierdo kept to the important things and patiently, clearly gave me actually useful tips and guidance for healthy teeth. Her assistant, Jasmine, was also great! I’m no longer afraid of the dentist.

Dr. Patricia Izquierdo (Dentist) is the best! I came to her in the Spring and Im so glad that I found her. Shes patient, knowledgeable, highly skilled, gentle, caring and really took great care of my dental health. Highly recommended. 👍🏻

Im a brand new patient to Betances. Dr. Jin is professional and polite. I had a very negative experience with Anthony Pereira/Care Coordinator & Jessica Guaman. When looking for a provider, I expect the staff to be competent, compassionate and eager to help individuals who are looking to establish care, some of who are new to clinical experiences. These 2 employees are rude, unprofessional and should not be working in this capacity. I have read the other reviews similar to this one. The medical staff is good, but the care team, specifically the above mentioned reflects negatively on the entire establishment. This business is only operational if clients come to receive care. If you are rude and ugly to clients, they will not return. I cancelled all services and have moved to another provider with pleasant staff. I spoke with the supervisor Nicole, and she excused the experience to a language barrier. I assure you there was no language barrier, a racial barrier perhaps, meaning if I was Spanish like they are, I wouldnt have received this kind of treatment. Im Black.

Dra. Izquierdo Is excellent!!Very professional, friendly, punctual, always answers my concerns. It has helped me a lot to keep my teeth clean and healthy. And of course she has the best assistant, Miguel, they are the best on LES!!

Dr. Patricia Izquierdo DDS is setting a precedent for skilled, honest and compassionate dental care in NYC. Dr. Izquierdo is gentle and efficient, provides PAINLESS cleaning, and gives realistic personalized health advice in a nurturing non judgmental manner. I am very impressed with her deft technical skills, and feel inspired and more capable to take better care of my mouth after visiting her office.

Dr. Izquierdo is AMAZING!! I am SO fortunate to be a patient of hers!

DR: IZQUIERDO.I went for my dental appointment with dr izquierdo; and i had a really great experience in a regular check up and cleaning of my teeth. .. she went beyond my expectations.She explained to me what she was doing and even show me the results Of the x rays, and some other things that I wasn’t aware to do to improve a healthy mouth.I really recommend Dr IzquierdoThank you .5 stars!! 👍

If I were to recommend a dentist, it would be Dr. Izquierdo. Throught the entire time I was there Dr. Izquierdo was very kind, and she made me feel very comfortable and cared for. She was very welcoming and profesional, and overall it was a very pleasent experience. 5 stars, would reccomend 👍

The telephone representative had me on hold for over 5 minutes, while I called in to make an appointment. It reflects negatively on your organization to have people like this working for you in such a critical role. When I called back, a person by the name of Jackie answered the phone and had just as much attitude. When I said I wanted to speak with a supervisor, she said sure with an attitude.

Overall a great experience. This institution truly values the community and the well being of their patients. When getting my COVID vaccine nurse Martha was very informative about the vaccine and provided quick service. When getting my COVID vaccine I was overdue for a dentist appointment and the marketing assistance Pei put me on the schedule the same day to see the dentist. Truly so helpful and very accommodating 10/10.

Dr Crandall is a very good doctor. She gets a full 5 stars. But my goodness those girls at the front desk with their hairstyles looking the same, is just two of the rudest people. First they pretend to be on the phone, bruh 🙄 then when it’s good and ready for them to call on you in the line, it’s like you’re a bother to them. Maybe find a job you like (preferably not in customer service) or change your ways towards people. The only reason why people go there is because it’s convenient. If it wasn’t people wouldn’t go there to face these front desk rude people. K. Bye bye now.

By far one of the worst clinics I’ve ever had to go too. One of the nurses said there was absolutely nothing wrong with me without even checking my vitals , blood pressure or temperature first , what a JOKE . She had a big attitude , tried to dismiss me like if I was a waste of time without even getting my blood pressure or vitals first , then one of the Board of Directors OR whatever he wanted to call him self also tired to dismiss me I tried my best to be polite about the situation . Would NOT recommend this place at all !!! My doctor wouldn’t see me because I came an hour before closing . DO NOT COME HERE . MY OPINION. The doctors do not have enough time to see their patients and don’t care to see any of them in the first place (LOWER EAST SIDE LOCATION)

I had a terrible experience with the podiatrist Dr. Thai. Rude, condescending, and very rushed. Wouldn’t listen to anything I told him, and told me that because the pain wasn’t excruciating I should “learn to live with it”. He then cut my toenails in a way that caused the pain to get worse over the next few days and is now infected as a result of his shoddy job. Stay away!!

Took my son out of school to have his dental cleaning seeing that this health center was 1 block away. The receptionist just kept eating and whenever I asked a question as to why we were waiting so long yet we are the only ones here she had so much attitude. I notice however she was nice to the Spanish people that she knows. Very unprofessional and slow!!!!!!!!! She completely ignored us sitting there otherwise and proceeded to argue ith us...... terrible!!!!!!!! Two other co-workers helped to gang up on us when we tried speaking up about our experience!!!! Only come to this dental office if its absolutely last resort!!!!!

I was in a program at Betances Heath Center since January of this year, the team is excellent, before I awarded 5 stars! unfortunately I must believe that the new person in charge of my program JORGE SARCOS had a bad day or the empathy and good predisposition in the attention is not his predominant quality! I understand if we are busy! but its new york were all busy! recommendation, if you attend two minutes to a person the eye contact, the greeting, a smile is much more valuable! Sometimes work sucks but work is work! and they are qualities that the people who work there have! again, maybe it was just a bad day!

I’m not sure how this place has 5 start reviews! Since I’m new to the area I took a look at the reviews and made an appointment. The first time I was seating in a room for over 2 hr. No one came. I called and made a fallow up appointment to get the results of the test they order. As I’m trying to make the appointment the person helping me start to have a personal conversation with someone at the center. I wanted 15 minutes, then finally she told me I have an appointment at 3pm Monday the 30th. I walk in today at 3pm. I approach the front desk and there were 3 ladies gossiping, as if they were in their block! So I told them that I had an appointment. One them tells me that my appointment is at 4pm. So I told them I have an appointment at 3, not 4. Other lady then told me with a nasty attitude “ she’s not telling you we can’t see you, she’s telling you your appointment is at 4”. Very unprofessional, nasty attitude! So i have to start al over again and find another doctors office.

Yes, the staff of Betances Medical Clinic are polite and kind to most patients. However, anyone who has been a patient here should seek medical re-examination and get second opinions elsewhere. The doctors at this clinic will repeatedly tell you that your health is fine when you are not well at all, or you are dreadfully misdiagnosed. Again, urge anyone who is a patient of this clinic to seek Medical re-examination(s) elsewhere, as a precaution and/or second, or third opinion. Also, there is a high turnover of doctors here, for reasons unknown to the public.

The dentist Patricia izquierdo was gentle, professional and attentive to my dental needs.

The Staff at Betances health Center is very unprofessional and disrespectful. When you call to schedule an appointment no one seen to know how to direct your call. They will keep you on hold forever, and if they cant help you they will just hang up the phone. If you call for Healow Login Credential no one seem to know anything about healow. Healow is a Application, Site’s purpose is to provide a secure network that will assist patients in managing their medical records, prescriptions, doctors’ appointments and other healthcare related items.) But yet they are promoting the Healow App in their lobby with poster. As far as i can tell the place need to get Audit and also need to teach them about Business Etiquette Tips.

I saw Dr. Thai who is an amazing podiatrist; he can take away your pain with a tiny needle. Unfortunately he only sees patients on Monday, Wednesdays and Friday.

My opinion on 2 doctors that I see... Dr Crandall and Dr Vincent are both excellent with their service 100%I find calling by phone for appointments not good at all, that needs to be fix...

The service and care is excellent; however, it’s absolutely impossible to reach someone if you need an appointment. I’ve been trying to reach someone for over 2 weeks and no one answers my messages or returns my calls. Don’t call during off hours because the recording says you can leave a message, but in reality you can’t.

Great hospital, great customer service skills. I take my kids here and I go here and never have an issue. The staff is patient and professional and my kids doctor Cellario is an amazing doctor.

It is disgusting that no one pick up the phone. There should be a human voice not a machine telling you to leave a message.

Dr cellario is amazing..since out my womb my son has been seen by her..shes informative..caring..n a blessing..Ive moved from the neighborhood to the bronx n i travel all the way to her..she will be my son pediatrician til hes 18..lol..

What a joke of an institution. If you need any level of care, go to a place with real providers and real administrative staff.This place is rotten inside and out

To my experience this clinic has helpedMe in bad times. The staff treats me like I am family and Thats what I love.😉 Smile with a wink!!!

First time visiting..Friendly Staff & Well mannered..The wait time was very short which I really liked but the distance is crazy especially if you dont live in Manhattan and youre coming from Brooklyn or Queens youll get exhausted trying to find your way here but it was all worth it 😊

Dr Thai is the best podiatrist His hands make miracles. Thank you Mr.Phong A Thai, DPM

The receptionist that take the dentist appointments is very nasty and rude. She should not be working with the public. Then she had the nerve to hang up the phone

Prepare to wait!!! You can have a appointment arrive 20 minutes early and still get seen an Hr later…

They are very helpful, even though it was their busy part of their morning friendly, too time to explain to those whom needed the help.

I needed a mask ,so i went in,and asked for one,the guy sitting there near a box of them, refused to give me one ,said I had to be a patient ,so much for health care centers worrying about the spread of Covid

No one pick up the phone to make an appointment. The Website sucks you cant click to get information

The people working there a nice a recommend visit for a healthy

Called to check on an appointment and got nothing but the run around through the automated telephone answering service!!!!!!!!!!!!!!!

Very professional, caring and knowledgeable staff

Great at attending people right away

Great services from. Everyone

Excellent attention

Today with Dr. Izquierdo I had the best dental cleaning I have had since arriving in the United States. Doctor Izquierdo is Excellent. Together with Miguel Marino I want to recognize them as the best dental team that has treated me in Betances

The Dentist Dr. Izquierdo is very professional in her work, I am very grateful for her good work and management of patients like me who have fears and anxiety about visiting the dentist, 🦷 today was a pleasant experience.Thank you so much!!

The doctor Patria Left is sensational, I love her attitude, her calmness in caring for her patients, but above all her professionalism, and Miguel Marino. They are great, I love their attitude.

IM NOT GOING TO COMPLAIN ABOUT THIS CLINIC LIKE MANY WHO DO AND HAVE POOR SPELLING AT THE WAY. THE CLINIC IS GOOD AT LEAST IT IS GUARANTEING ME THE MEDICINE. RETROVIRALS. THAT IS A LOT... I AM A FOREIGN AND I CANNOT DEMAND MORE THAN WHAT THEY ARE GIVING ME. I THINK IT IS ENOUGH THAT THEY GIVE YOU RETROVIRALS. IF SOMEONE DOESNT LIKE IT, GO TO AMAZON AND BUY YOUR MEDICINE... IT COSTS $4,500 AVERAGE. IN A CAPITALIST COUNTRY MEDICINE IS NOT A PRIORITY BUT A BUSINESS. AND HERE WE DO NOT PAY A CENT FOR THE MEDICINE WE RECEIVE. THOSE WHO DO NOT LIKE IT CAN BE RETURNED TO THEIR COUNTRY. READY. ONE LESS BURDEN FOR THE U.S. AND EVEN WORSE IF YOU ARE UNDOCUMENTED. WE SHOULD BE THANKFUL THAT THE US IS GUARANTEING US MEDICINE. AND REMEMBER THAT MEDICINE HERE IS VERY EXPENSIVE, WE ARE NOT PAYING ANYTHING. AND THE STAFF REGARDLESS OF WHAT IT IS THAT IS NOT INTERESTING AS LONG THEY DO NOT MESS WITH EVERYTHING WELL...IF THEY ARE BITTER AND HOSTINATE, THEY ARE... WE ARE NOT GODS TO BE TREATED LIKE KINGS (WE ARE IMMIGRANTS INDEPENDENTLY WITH AND NO PAPERS)... DONT BELIEVE THIS IM SAYING THAT INO SHOULD RECEIVE HUMILIATING TREATMENT BUT DONT EXPECT THEM TO RECEIVE YOU AS THE PRESIDENT... YOU ARE AN IMMIGRANT. SO THANK GOD U.S. THEY ARE GIVING US THE MEDICINE AND NO, WE ARE MISSING WHAT IS THE MOST IMPORTANT THING.

The inefficient staff I was patient for many years but after the passage the less inefficient staff I came back for some letters and it took me 2 hours and when I asked the lady I hadnt sent them, she had forgotten and I remembered why it was that a few months ago I stopped go to that clinic

Very good attention from Dr. Izquierdo, kind and sincere regarding the problem. Offers viable solutions 🙏👍👍👍

Doc Hizquierdo, a dentist, is a very good professional in her service...

The truth is that this year has changed a lot, the staff is no longer as efficient as it was, you have to wait up to an hour and it stung just to get a blood sample before it came and in 15 minutes they would solve it, it could be empty, its the same, the truth is, Im disappointed. what was once the best is becoming the worst

Super excellent employees❤the clinics policy is disgusting....It is not a pro-patient clinic, it is a clinic focused on what the patient can provide...Dont Silven Betances and his cabinet...

The hospital workers are excellent. Cordial friendly efficient. My doctor is the best doctor I have ever had in my life.

Excellent care, the people who work here are very diligent and resolve any medical concern that one may have. 100% recommended

Fabulous