Planned Parenthood - Waukesha Health Center

My experience here was amazing!! Everyone was so incredibly nice from start to finish. The receptionist, nurse, and doctor all seemed to genuinely care and made me feel so taken care of! Other doctor’s offices could learn a thing or two from this place!

Going to the lady dr is never fun. In fact, it’s one of my least favorite things to do. But this was such a calming experience. Absolute 10/10 will come here from now on. I was so nervous for my yearly appt (because it’s painful and scary!!!!). I’m a long time Planned Parenthood patient. And I’ve been to multiple different locations over many many years. This is my first time coming to the Waukesha location and it was probably my best experience thus far. Nurse Lauren and Dr. Laura (can’t remember her last name?) were so kind. They answered all the questions that I had with patience and confidence. The procedures i’ve had in the past that normally caused a lot of pain and discomfort — Were over extremely quickly and with virtually no pain. I stand with Planned Parenthood and their mission. All people deserve access to healthcare. Thank you guys for all the amazing work you do!!!!!!!

I decided to go here to get a new IUD since mine was expired and my doctor was booked out for a few months. I was told by multiple staff members that it was okay if I brought my partner in with me, but she would have to wait in the waiting room while they asked some questions first. I was okay with that, and after the MA asked questions I was told he was going to get her to bring her back. However, this did not and I asked the provider about it. She immediately got angry at me and said that she had no idea why anyone would tell me that my partner would be allowed back with me, that it was an inconvenience to her, and that just wasn’t anything she would ever allow. I also asked if any sort of numbing was used, and she again seemed very angry at me and told me that IUD removal and placement is a painless process and numbing isn’t needed. I was shocked by the lack of compassion from this provider. I ended up deciding mid appointment that I did not want her to place the new IUD as I did not feel safe or respected. I am not sure if she treats every patient like this, but I suspect it could have been because I am gay. Maybe others have had different experiences, but I certainly would not recommend planned parenthood in Waukesha for anybody of the LGBTQ community.

Love this place! I went there 2 times so far and they helped informed me about everything I needed to know without having me feel embarrassed. Everyone is so warm welcoming and quick as well! They treated me as if I’m an old friend instead of a patient which really helped with the nerves. I appreciate all of you guys who work at pph! Thank you for an amazing health care experience

The nurse and nurse practitioners are amazing, very kind and knowledgeable. I was able to get my appointment online asap with a bunch of times and days available and my prescriptions were renewed renewed no problem. They had no problem answering any questions. They were very efficient and I was in and out in about an hour.However the front desk lady was not as great. She kept trying to get me to use state insurance over the insurance I pay for and get from my job. I had to say several times No use my insurance, I want to use my insurance, before she finally said ok I guess well bill your insurance. And when I asked if I could schedule myself another appointment, instead of explaining why she couldnt make me an appointment, she just laughed and said Haha I dont want to do that, ha yeah no Im not going to do that. So I left and probably wont be back.

I got an IUD here and the experience was amazing. Everyone was so sweet and friendly. 10/10, would do again👍

Extremely poor customer service from the front desk worker. She called me chick to the other assistant working there. Also asked me about my personal information and was very loud about it and also was not friendly. I asked for her supervisors number and she gave me the number to the clinic again instead of her direct line. Luckily the CNA that was working there was much more helpful in guiding me to an appointment that would fit my schedule as well as planned parenthoods at a different location. I would HIGHLY recommend making this front desk worker aware of her actions as it was extremely unprofessional and unfriendly. I will continue to find a way to follow up with her supervisor so no one else experiences this!Lastly, they have no cancellation list they ask that YOU call in and ask for availability which I also thought was very unheard of.

If I had to rate this it would be negative but you cant do this. I have been waiting for 2 days to have the fill a prescription! WHY DO I HAVE TO SPEAK TO A CALL CENTER THAT CANT DO ANYTHING BUT SEND A MESSAGE TO THE CENTER. Which they dont reply or respond! Just tried to make a complaint on the phone and it ended the call. THERE IS NO OPTION TO COMPLAIN! I do not want to have to go to a different planned parenthood just to get them to do it for them. VERY UNPROFESIONAL!

Smart safe and friendly staff

Ive been going here for years. The staff has always been caring & very friendly, I can tell everyone here both knows what theyre doing and cares about the work they do.

Very polite people who made me feel super comfortable and made me feel heard. Appreciate the people who work here.

The staff here have been friendly, sensitive, and caring since I have been going here. Thank you for providing important health services to the community.

Absolutely ridiculous that they no longer do ultrasounds for pregnancy. Only do it if you are getting an abortion.

Great staff. Serving people who need help is a noble undertaking. Thank you.

They protect your confidentiality are friendly and proficient

Very compassionate and helpful staff!

Super friendly staffs, great service!!!

Horrible Service.

It is a very good clinic, clean, tidy and the best thing is that the staff is very friendly, they explain very well and make you feel very comfortable, the girl at the reception, the nurse and the doctor, all three of them were very nice, unfortunately I dont remember their names and the good thing that there are staff who speak Spanish, that helped me a lot because I dont speak English and without a doubt I will continue going to this place, I recommend it ⭐️⭐️⭐️⭐️⭐️