Inova-GoHealth Urgent Care

The provider Jennifer is amazing every single time we go there with my baby. And Tonisha the lady with long beautiful braids is so helpful, kind and friendly. Truly we go out of the way to go to this urgent care because of the service we receive and the customer service we get. We could go 2 blocks down to PAC but instead we choose you guys keep up the good work. Mom & Achilles

Thank you for saving my life this past Saturday when I came in with what turned out to be an active heart attack. Your speedy administration of the EKG, expressing your concern, calling the ambulance, and transporting me to VHC got me on the surgery table in time for a stent to be inserted and lessen long term damage. Thank you from the bottom of my now patched heart!

Very efficient at getting checked in and seen by the doctor. Staff was friendly. The doctor listened exceptionally well, not rushed, was very compassionate, answered. all my concerns, and provided helpful information regarding the prescribed medications. Would definitely be my first choice for again for urgent care!

Receptionist was a pain dealing with throughout the visit. I had told her I was there because of complete loss of appetite and severe light headedness which most likely had to do with me vomiting the day prior. Repeatedly, she asked me why I decided to come as if the reasons I listed above weren’t valid concerns. I was then told I had to get blood drawn for tests. It took the receptionist 3 different tries sticking a needle in my arm to find a vein (I have never had this problem ever in the past). Finally, she gave up and called the NP. NP was very delightful to work with. She was able to stick my vein and draw blood on her first try.

The NP Maddie was great, but the receptionist had a horrible attitude. I went with a sprain ankle, and she made me walk around a lot. When NP Maddie was finishing up with another patient, the receptionist said very loudly, ughh we dont have time for more patients... we are supposed to close now. Then, whenever they called me to the room, the receptionist offered me a wheeled office chair, but she put it as far from me as possible, so I still had to walk to it. While willing me in, the receptionist smacked me against an extinguisher attached to the wall. No apologies offered. There was a chair on the way, so I tried to move it so she would not smack my leg against it. She grunted and said in a very aggressive tone, I GOT IT. Then she just had an attitude the rest of the time, put on the cast boot wrong, and was making sounds pf discontent the whole time.NP Maddie was very gentle, very attentive and very nice, but the receptionist made the visit a chore. She needs to find a different line of work. She clearly doesnt care for people.

Came in with my toddler in the last hour of the day and the staff and NP were very nice. There was no wait at the time, and they got us processed quickly. The MA and NP listened to our concerns thoroughly and gave us a plan of care to bridge the gap until my son could get to the allergist.

This facility advertises that they have an X-ray capability, but they actually dont have a full time X-ray technician. We scheduled an appointment for an X-ray, but after being checked in were told that there is no technician and we needed to go to VHC for an X-ray. We would NOT have gone to this facility had we known that they do not have an X-ray technician. I tried calling before our appointment to make sure, but for some reason the receptionist would tell me to wait on the line, and would then disconnect. Happened three times. There may be other Non X-Ray services that are good in this facility, but we are definitely not coming back here anytime soon.

We had a horrific experience with this urgent care on Friday, August 23. The website clearly states that the hours extend until 8 p.m. We arrived at 7:50 p.m. and they coldly refused to see us. One receptionist - I did not catch her name - responded with a sarcastic attitude when I pointed this out, snidely saying, Youre wasting your time arguing with me.

Today, I visited this practice and completed all the necessary paperwork. However, I was billed incorrectly, which caused a delay in my appointment. I had to wait for the staff to correct the billing mistake and issue a refund before I could be seen. Despite my request to fix the problem while I was being seen, the front desk staff gave me an attitude. Although the doctor was very pleasant, the overall appointment took much longer than expected.

The NPs are great but the nursing assistant was extremely rude. She had difficulty finding a vein in my arm even when I offered my other arm. She continually flicked it and kept tightening the band until she could get a vein. She complained it kept going back down and tried to twist my arm and ask why my arm wouldn’t bend a certain way…not knowing I have a previous dislocation in my elbow and surgery that has left me partially disabled. She kept straightening her arm and looking at mine asking why mine wouldn’t go flat.I’ve been to countless military and private clinics and hospitals all over the U.S. and overseas I’ve never had an issue with my blood being drawn…especially with a butterfly needle.Due to this treatment, I will not go back. It’s a shame because INOVA is a great group but I’m going to bring my business to AllCare where they are much friendlier and non judgmental.

Excellent emergency care. The receptionist came right up to me when I was bleeding and I was seen immediately. The physican assistant (PA) was quick to examine me, sent me for an X-ray, and called me back with results within 2 hours. I’d highly recommend them for urgent care issues.

My wife sent me to Urgent Care although I wanted to tough-out ribcage pains I had after a fall (Im 75). I was treated with care and concern and was referred to a nearby x-ray service. They identified a broken rib and my Urgent Care NP followed with great advice for how to remediate the pain. Bravo!

One star because the staff there was nice and friendly. Getting a slot and online check in was a breeze. HOWEVER…I hurt my ankle/leg. Nothing serious, but I figured I should get it checked out. Showed up, paid my co-pay, went back to see the PA (who again was very nice), and she said she would right me an order for an X-Ray. I said, the website said you had an X-Ray here. She said the website was wrong and they’ve been begging them to change it. She said the machine is there, but it’s not working and even if it was there is no X-Ray tech there. So she wrote me an order and told me to go home and do the “RICE” deal. I stopped by the front desk on the way out and said that they should put a sign up or something that indicates that they don’t have X-Ray. The person at the front said “they would get written up for that.” This is about as dishonest of a practice that I can imagine. If I’d known they didn’t take X-Rays, I’d gutted it out until tomorrow and gone to see my Ortho. This is akin to going to a barber shop, paying $50 for a haircut and then being told there are no barbers there, but I can tell that you really need a haircut, here are a couple of places you can go to get one. Again nice folks. If you have something that does not require X-Ray, perhaps they will do a good job, but the lack of an X-Ray and not being up front about it before you pay is pretty shady.

**DO NOT BRING YOUR BABY HERE - you may be denied care**I never write reviews, but writing this one in case theres another panicked parent googling a local urgent care like we were. When our 6-month old experienced an allergic reaction to something she ate, our pediatrician recommended we go to urgent care. When we arrived at the clinic, we were denied care by the team because they allegedly do not serve babies. Given this clinic advertises vaccinations for 6-month olds, I was shocked. Please dont waste your time here and go to another clinic (or hospital ER).

I was impressed by how quickly and efficiently everything was done. Everyone was friendly and professional, I was diagnosed, then had the results explained to me and Rx,s sent to my pharmacy. It was a very easy process, great service!

The staff that I dealt with were very friendly and professional. Other than the maybe 4 minutes to ‘check-in’ via a phone link, the total wait time was under 10 minutes. Very convenient and a great backup trying to get in to see your physician.

Jennifer Hunter was absolutely wonderful. I made an appt. because I had a serious problem with my foot. I chose this Urgent Health Care site ( 3902 Wilson Blvd.) because I knew I needed an xray; and that service was listed on your website as being available at that site. I was NOT HAPPY to learn that the xray procedure was not available; and it is almost never available at that site. Please correct the information on your website.

Staff was friendly, and provided prompt attention. Unfortunately, I was referred there by INOVA staff for an X-ray but given this is a relatively new facility the machine was not ready and there was no technician. Quickly resolved by touting me to another nearby facility. All ended well just an issue of messaging coordination.

We were taken care of in turn, the physician assistant did a competent job, and we received test results the next day.

The Doctor and Nurse were very professional, kind and knowledgeable, providing very good care for my wound. When I need urgent care again, I will definitely go to the Inova-GoHealth Urgent Care facility.

Brand new clinic, easy online appointment (hold your spot in line- you may still have a short wait). Super friendly and helpful staff.

Amazing new facility, so quick and easy! The staff was SO nice and friendly. I felt safe and comfortable

Everyone was so nice. I was seen quickly and the place was spotless. I would definitely return to this location in the future if I need urgent care.

Im from Texas and was visiting Virginia. I had an issue with my eye. I was very pleased with the care I received

This my second visiting this urgent care. I will keep coming back as long as they keep providing great service.

Spotless office and exam room. Friendly and caring staff and doctor. highly recommend

My experience was very good it did not take time to wait the staff was amazing and a competent doctor!

Great experience.Very professional team including all team members.Thank you all,Dr. Ross

Health provider and staff are so nice and accomodating

Quick and responsive to my issues.

Prompt and excellent care for head wound

Outstanding, caring staff.

Clean, welcoming, efficient.

Great

Great staff! Admissions and PA were kind and professional. Quick reservation online and intake. Much appreciated as a sick traveler. Thank you!!

We went to the facility on September 1, 2024, due to an illness of our son, despite having regular insurance shown regularly to the lady at the reception, she refused to let our son visit us, also refusing without valid reasons to speak by telephone with our insurance assistant. Citing his refusal on the simple fact of being tourists. Arrogant rude rude person to be kind completely unsuitable to fill that role. One star is already a very high rating, from previous comments I read that the substantial problem of the structure is the receptionist due to her total incompetence. I take the liberty of giving the advice to remove her from that position