Xpress Care Urgent Care

Tl;dr: this office scams patients. You are required to pay full price for care up front (even with insurance), but the office does not notify patients or process a reimbursement even if a patients insurance pays for the care.I have visited Arlington Xpress Care Urgent Care 3 times. Each time I visited, the doctor spoke to me for less than 3 minutes. My third visit was a return visit for the same diagnosis because the doctor did not properly treat my infection and it returned. However, the wait is usually not too long. This alone would warrant a 2 or 3-star review, but the reimbursement policy is what gives this place a 1-star review.Each time I have visited, I have been charged full price for my visit ($150), despite having good insurance that has a $20 co-pay for urgent care. Furthermore, after each visit, I have had to go to the office to get my payment refunded, despite the office stating that they will mail a refund check once insurance pays (see below). This most recent visit, I gave the office 60 days to mail the reimbursement check (per the policy), but no check came. When I told the receptionist that I hadnt received a check, she told me: We dont mail checks to people. So, basically, this place is charging people full price and keeping peoples money (even if their insurance pays) unless they go to ask for it back. THIS IS AN UNETHICAL BUSINESS PRACTICE!!!

The doctor did properly treat me, however bed side manners could have been more inviting.They insist that you pay a “$120 deductible/deposit” upfront and the rest of your money would be “automatically” reimbursed after insurance clears it. My insurance company paid the claim within 17 days of my visit (my copay is $40). 43 days after my initial visit no reimbursement. I had to physically go back to the Urgent Care office to request the $80 difference. At that point they had double dipped my payment plus my insurance.Seek care elsewhere unless you want to chase your money.

Requires you to pay full price up front even if your insurance covers urgent care. I was explicitly told by the receptionist that my insurance would reimburse me, but they didn’t.They scam their customers and the doctor was quite rude and unprofessional. They absolutely deserve to go out of business. Really, really horrible experience

Great and easy location, however the rooms lack care, the sharps container was full and had needles sticking out of the top, nor did the doctor wash his hands upon coming into the room. The front desk lacks professionalism and how front desks in a health care setting should run. Being on a person phone call on your cellphone while multiple patients are checking in, and misplacing an individuals insurance card while on the personal call is not quality standard, however nor is wearing a knit hat as a nurse professional either. Now I get standards of heath care are decreasing but at least pretend to care.

I had a sudden and painful ear infection that had me worried and uncomfortable. I decided to seek help at this urgent care clinic, and it turned out to be an excellent decision. The staff there were not only highly professional but also very caring. The doctor conducted a thorough examination, diagnosed my ear infection, and prescribed the appropriate treatment. Their expertise and compassion made all the difference during a challenging time, and I left feeling much better and truly appreciative of the care I received.

Always have really great interactions here. The staff is polite and on time. They get us in and out as quickly as possible all while still addressing all the issues or concerns. They have an in house lab. and Xray so I don’t have to run to another place for it. Just love this place. If I have any problems with my health, this is my first stop.

Avoid this clinic at all costs. I came in for a sprained ankle and they ultimately weren’t able to assist me and I had to go to another clinic.The most egregious thing they did was charge a mandatory $250 deposit for treatment, which they hold until your insurance pays. It’s been over 4 months since my initial appointment in December and my insurance paid the clinic over 3 months ago. I am still waiting to receive my deposit. This Urgent Care takes advantage of their patients and feels questionably illegal. Strongly recommend going elsewhere.

I went in to get 10 stitches. Was super fast, in and out in 40 minutes. Then I get the bill $850. Does not give a good description of what was for or billing codes. My insurance company says that the charges are double what they should be and only cover $470. Xpress care keeps my $350 security deposit.I call and email for months...its February now, my visit was in October. They keep saying that someone will get back to me and no one does. Only call I get is from someone saying I still owe money. This place is a complete ripoff by charging double the amount for work and unprofessional in that they dont respond to emails or return phone calls. Only writing this review because I cant get anyone there to respond to me. Maybe they will after they read this?

Attempted to go to this clinic to treat a lingering cough. I looked on my insurance portal website and they are listed as a contracted in network provider. Once I arrive I explain my situation to the receptionist. I provided my insurance card which he reviewed for 30 secs before telling me they dont take it. I explained again that they are listed as in network on the united healthcare website. He showed little to no interest in assisting in any way before starting to write another clinic that might be able to assist.Tldr terrible service, and if he is to be believed, no longer contracted with a major payor despite being listed on their website. Dont waste your time with this place.

I visited this urgenr care for a throat infection, and I couldnt be happier with the care I received. The staff was welcoming, and I was seen promptly. The doctor was not only knowledgeable but also empathetic, explaining the diagnosis and treatment clearly. The prescribed medication worked wonders, and my throat felt better within days. I appreciate their professionalism and recommend this clinic for both minor injuries and illnesses. Its a reliable place for efficient and compassionate healthcare.

The wait time was reasonable and the man at the front desk was very helpful and informative. The downside is the appointment felt rushed and like the doctor didn’t fully listen to what I was describing and it seems like he didn’t read my paperwork. I went to drop off prescriptions at CVS and luckily the pharmacist noted that the new medication would put my at an increased likelihood for lithium toxicity… also the solution offered (a brace) is hurting my knee more than before. Not worth the $150 I had to pay (that is a deductible and insurance issue though)

I visited Xpress Care after a minor car accident left me with neck pain and whiplash. The staff here was incredibly knowledgeable and understanding. They conducted a comprehensive evaluation, including Xrays, and recommended a personalized treatment plan that included physical therapy. Thanks to their expertise and guidance, Im well on my way to a full recovery.

I checked my insurance website for in network providers and Xpress Care came up. Website stated no appointment needed and you would be seen in under 30 minutes. I wish I knew that a bulk of the wait would be dealing with a prejudice front desk representative. The representative insisted I had to pay $150 deductible and if there was no need for the deductible, I would then be reimbursed by my insurance company $100 and the $50 would be kept for my $50 copay. I informed him that the plan I have doesn’t require deductible payment for urgent care and I didn’t feel comfortable paying something I knew I shouldn’t. He insisted unless I could show him my plan, the fee would stay. I called my insurance provider twice and they confirmed over the phone that me deductible was due and I even went as far as pulling it up on the insurance website to show him. This took about 10 minutes of back and forth. He finally stated that there was no deductible and the $50 copay would suffice. Based on this experience along I will not be coming back nor do I recommend anyone to come here for that matter. I understand if that’s what I needed to pay but it wasn’t and it feels wrong to know that this may have or has been happening to other people, who don’t have the time or means to pull up the information needed to aid them in situations like this. I’ve now been here for an hour and still haven’t been seen.The only good thing about this experience was the doctors. They were kind and informative. The front desk rep wasn’t rude but the over experience was off putting and unnecessary.

This office is wonderful. The doctor really cares about your health. I have brought several co-workers into this office. Everyone has been very satisfied with the care. I hope this location reopens soon. We miss you! Please reopen soon! C. Corrigan

These guys are really the only ones serving like two thousand people nearby, so it’s a long wait and they have some very strict terms. Make sure about your insurance coverage and deductibles ! It’s a typical Urgent care facility and you can expect professional service. Photos as of Mar 2019.

Don’t waste your time or money. They charge a deposit ON TOP of your insurance copay. “Promising” a refund after insurance files the claim. Never seen that before in my life and definitely sounds like a scam and these people should be investigated. Wonder how many folks are out there still waiting for that “refund”. They also won’t mention this policy unless YOU ask about the sign posted to the side of the front desk stating so!! (copied my insurance and had me filling out forms before i saw it and asked) I said nevermind and walked out.Also the 10 most recent “reviews” are all bot accounts reposting the exact same thing under different names (probably a ploy by the company to boost reviews and cover up all the bad ones) DONT BE FOOLED!!

Im am so grateful for the care and treatment I received from the staff and the doctor. I was SICK and feeling horrible and not in my home city. I needed a chest xray and Google this care center. The male nurse triaged me right away and the doctor accessed the seriousness of my symptoms immediately. I got a shot penicillin, prescriptions and breathing treatment. Im ESTATIC about the care and the overall experience. Thank you.

I went in with recurring abdominal pain that was receding. The doctor scheduled me for an emergency CT scan after an examination. It turns out I have a serious issue that needed immediate attention. I am very grateful the doctor diagnosed me correctly.

I stayed only because I had no other option. I was visiting the city alone and injured my knee. It was the closest open Urgent Care I could make it to. I should’ve known when they told the lady in front of me that they charge $150 for a COVID test despite her insurance covering the cost in full. Then, they told me that they couldn’t verify my insurance so I would either have to call to have it verified or pay a $250 deposit that could be refunded weeks later when my insurance is able to respond to the claim. Well, it was the weekend so calling was not an option. As I limped through the office, no one offered to help or present a wheelchair, which were in a corner in the X-ray room. I never felt like anyone really cared. And didn’t really trust what I was told. They didn’t even do basic medical triage like a blood pressure check. Knowing that I had no way of getting to a pharmacy to purchase crutches, they charged another $55 for a pair. And I had to ask for them since the only thing offered was a prescription and a compression band. Now, that I’m home and trying to get the X-rays faxed to my primary care doc, I can’t get in touch with them. When you call, the phone doesn’t even ring. It immediately goes to the voicemail of someone who seems to be having trouble remembering the script. Please heed the red flags and choose another option if at all possible!

If you are looking for an urgent care facility in the area, please to do use this location. My experience here was nothing but horrible. I visited a doctor in December 2019 due to a sinus infection and needed antibiotics to help clear it before a trip. I visited this location due the proximity to my job and that they were in network with my insurance provider. When I arrived, I was told I needed to pay a deposit of $150, even though my copay was $35, since they were not sure they claimed they could not reach my insurance. They told me its common and that once my insurance confirmed and that I would receive the difference back. I honestly paid the $150 again due to the proximity of the urgent care to my job and due to the need for some relief from the sinus pressure. The doctor that saw me was not the friendliest, but I was able to get the meds I needed. Then the back and forth started to receive the difference in what I paid versus my copay. After many phone calls with my insurance and the urgent care over the course of 2 months, this urgent care facility uses a different name on their billing statements versus the name the name they provide the insurance companies, my insurance company figured it out due to the tax ID number matching. Then once my insurance company submitted payment and the facility cashed the check, representative in the billing department at the urgent care wanted my insurance company to resubmit my claims for reasons that made no sense to even my insurance provider. I was on the phone with the urgent care facility and my insurance company and we were hung up on twice after being placed on hold. Finally, I decided to go into the urgent care facility myself and asked to speak to their billing department. The front desk representative was not friendly at all when I mentioned why I was there and asked for my name and DOB. I waited for about 20 minutes for them to basically tell me oh we owe you $115 do you have the card you used we can go ahead and process the refund to that card. I am glad I received my refund, however it is completely ridiculous that I had to wait 2 months, deal with them back and forth, asked to resubmit a claim that was correct to just walk in and the refund was processed with no questions asked. I would not recommend this facility to anyone!

I have great insurance but this place wanted a $150 deposit for a COVID test on top of my copay. The guy at the counter couldnt give me a reason beyond its policy and also couldnt tell me the process or timeline for getting the deposit back. I took my paperwork and left, this place seems like a scam.

The doctor spoke to me for all of 4 minutes, and then misdiagnosed (I had to get a second opinion days later).On top of this, I have spent weeks chasing the deposit back from the company. Xpress Care told Aetna that THEY DO NOT HAVE A BILLING DEPARTMENT. This is unheard of. Xpress Care wants to wear you down and keep extra funds by making reimbursement unnecessarily difficult.If you are stuck in a similar situation-- ask your insurance company to file a claim requesting the money back, and then your insurance will send you the difference. It will take some time, but involves less haggling. Do not use this provider.

This place is the worst urgent care/health facility Ive ever visited. For one, Im pretty sure the $400 deposit they charge when my insurance deductible was less than $20...has to be illegal. They didnt send me an EOB or anything to help me try and send a claim to my insurance company, and so I was out the money for months before I could give my insurance any information. I had to fight for this information which leads me to believe they never planned to give me my money back...or they didnt care enough to try. Two, the providers act bored and flippant. Multiple times he didnt warn me before performing a procedure that was incredibly painful, and told me off for my generation being too careless. Dont visit this urgent care. Save yourself the headache and find literally any other urgent care facility. I thought I was desperate to get care...but I was definitely not as desperate as one would need to be to need to receive care from this Xpress Care. Ive never left a poor review anywhere, but after literally months of this frustration -- I had to warn others.

This place is very unprofessional, I would advise anyone to avoid it. When I arrived at 3PM I was told the doctor was on a lunch break and to come back at 5PM. When I came back and they took all my information they told me I would have to pay $250 even though I have insurance and a copay. The receptionists were very unprofessional and did not seem to know how to do their jobs. The office is messy, old, and smelled like urine. The doctor was very unhelpful, barely explained anything to me, and was difficult to understand. I had to get lab tests done and was notified that they would contact me with the results. They ended up contacting my emergency contact instead of me, even though I wrote my telephone number on their forms. I only knew about their call because my emergency contact notified me. Would never go back to this place again. Completely incompetent

Falsely advertise. Are not “…devoted to providing you with urgent and comprehensive health care on a walk-in basis,” to quote their website. Arrived significantly before closing time and after waiting a for intake staff to appear (while they were taking other patients) they refused treatment citing that I was a new patient and they were closed. The website says, “…You don’t need to be a regular patient of ours and you don’t need an appointment. When you aren’t feeling well, simply come to our office during our convenient hours.” Unfortunately, my experience is factual proof they do not do what they advertise.

NEVER GO HERE - they tried to charge me $120 for an office visit. I tried to explain my co pay was $50 and they said I had an additional deductible??? I was not going to hand over the additional $70 without checking with my insurance as it sounded weird. I left and called Cigna to ask why I had an additional deductible and they said I don’t. They basically tried to make me pay cash for the full cost of the doctors visit because they were to lazy to go through insurance and then lied to me about it. Also, the office was dirty and run down too. I should have read the reviews before going. Do not go here - There are other urgent cares in the area where you can just pay your co pay.

Avoid this place. I was seen by the doctor fairly quickly. Doctor seemed rushed, but treatment was effective. HOWEVER, receptionist is very rude, and condescending...read other reviews, there are other complaints about her. I noticed an attitude from her when I was filling out the forms and while she was taking my insurance info, and while she was explaining to me why she needed a $200 cash deposit when I have proof of insurance. Horrible customer service from her, just rude and condescending. I would have walked out had there been another option near by. This receptionist needs to be fired asap.Fast forward two months, this clinic files a claim to my insurance, gets paid, and they still have not refunded a $200 deposit they collected from my debit card at the time of my visit. I call the clinic to inquire, and I have to deal with the same, rude, tactless receptionist. Who asks a bunch of questions, keeps cutting me off when Im answering, and ultimate hangs up on me while Im still talking.Avoid! A place who doesnt care the least bit about customer service doesnt deserve your business.

Was incorrectly diagnosed with strep but felt terrible and and came here when I couldnt get in touch with my doctor. This office helped me get a correct answer and resolution, I was prescribed a z-pak and was diagnosed with Bronchitis. Bedside manner wasnt great but they were quick and efficient and I am on my way to recovery.

Can’t say a lot about their professionalism as I was not a patient, but at least there were not many people, basically only one more person came in while we were there. They do work on Saturdays! We only needed to fill in the form with personal details. That’s it. The waiting area where I stayed is comfortable, there is a TV so you won’t feel bored.

Not only did they deliver results via the wrong method, they were 3 days late with them. Additionally, they only included my sinus infection results and gave no instruction on getting a prescription/if they were prescribing them to me. I tried to drive by after work at 4:30, but they were closed (not on any sort of holiday), even though their online hours state that they’re open until 8:00.This facility was also dirty and messy. I saw urine samples sitting on paper towels on a counter next to other items, and the doctor left the patient room with wrappers and tourniquets he used on me left there for me to clean up. If I could give 0 stars, I would. Not only should this place be avoided, but maybe even inspected by the Department of Health for cleanliness.

I got really heavy cold for help, a doctor just came in and did a covid test for me, no prescription, no medical treatment…..and then billed $750 to my insurance. Please note! They will charge you $300 ahead and you will have no idea when that money will back to your pocket

If I could give zero stars I would. They required $450 as a deposit for stitches prior to and instead of verifying my insurance. How did they know I would need stitches without the doctor looking? I’m wondering now if it was excessive. After submitting $705 to my insurance and receiving the in network discount I’m owed a reimbursement of $400. Any guess how long it took for them to proactively send me a check? Never. I had to call them. They said I needed to submit a reimbursement request with the EOB. I said no I don’t you received that when you received payment from my insurance company. Why would you keep the overpayment. Be your own advocate!!

I did not read any of these review before my visit to this clinic. In hindsight, I wish I would. My story is very similar to the other posts. I called the clinic a few days before I came in to verify that my insurance would be accepted (it says it is on their website) and the receptionist told me yes but they have to verify when I come in. I came in a few days later because the conditions on a cough I had become worse. Immediately when gave the receptionist my insurance card, she told me that they dont work closely with the company and I will have to file the claim on my own. $150 upfront. I was shocked but in too bad of condition to find another place in time.There was no one there in the waiting room and I was called back by a nurse no more than 15 minutes later. The nurse was kind and did all the usual preliminary tasks, nothing out of the ordinary. The doctor came in 5 or so minutes later. He came in, mumbled everything, and didnt give me any time to answer questions he asked. He glanced at my throat and ears then briefly listened to my lungs. He mumbled that I had a sinus infection and bronchitis. He asked what I wanted to do. I asked for his recommendation, and he told me he could give me a shot (no explanation of what that was) or prescribe something. I went for the prescription route. He left and came back 3 minutes later with 3 prescriptions and mumbled off some instructions. I tried asking questions about what I should do to rest and if I was okay to return to work soon. He was annoyed by it all and didnt answer my questions.When I went to get my bill, the receptionist told me I would be charged and EXTRA $50 because he found 2 things wrong with me. There was no arguing so I had to pay. This is the biggest SCAM that I have ever seen at a healthcare clinic. The doctor is unprofessional, uncaring, uninterested, and unsuitable for his potion. I strongly urge anyone to go to an emergency room before they would come to this person. You will receive much better treatment and diagnosis if you see real doctors. I cannot recommend or rate this place any less. PLEASE STAY AWAY.

Would not recommend this Urgent Care Clinic to anyone! When I walked in the door the female receptionist was sleeping at the desk and acted like I was bothering her with my presence. When I gave her my insurance card she looked at it and said we dont accept this insurance. She didnt even bother to call for eligibilty, just handed the card back to me. I knew my insurance would cover it because my insurance is accepted everywhere. Sure enough after leaving the clinic and $185.00 later I called my insurance company and my service were covered. Imagine that. To top it all off it is 3 days later and the antibiotics that the doctor prescribed are not relieving my symptoms. I am not from this area and do NOT want to go back to this place! I fear I will have to be seen by another clinic and incur more charges, I just hope that they are more friendly and customer service oriented than this clinic. My review is NOT Poor-Fair, It is just POOR. 03/22/2013 This place is an absolute nightmare! After telling me that they did not accept my insurance, I found out that they DID in fact bill my insurance to the tune of $500.00 which is 3 times the amount they charged me in cash for the visit. They have collected more than $600.00 for a 30 min visit, talk about criminal, this is such blatant fraudulent behavior and I hope my insurance company nails them to the wall!

I was chosen to travel abroad on an urgent assignment out of the blue and I just had a few hours to pack and get organized. As I went through the checklist my boss gave me, I realized that while most of the other things were manageable, there was a mandatory travel vaccination which looked like a challenge as I had little time on my hands. I searched the web and found Xpress Care, a place that offered travel vaccinations as well as consultations near Arlington which was just minutes away from my office. I called the number and they told me I could walk in anytime of my convenience. I felt relieved. I reached Xpress Care within the next hour and was immediately informed about the procedure and guided by a staff all along the way. I just had to fill in some forms and provide information requested for which happened pretty quickly. I was then taken to the vaccination room and the process was completed quickly. I was given the bill immediately for reimbursement claims. Xpress Care is the most convenient and quickest way to get travel vaccinations without any documents. They are open all days of the week.

This place was boarded up with no signs explaining that it was closed. The website still indicates it is currently open. The phone number listed on the website says that they are temporarily closed and to refer to the website for updates, however since the website does not inidcate that they are closed, this information is faulty and incorrect. I have come to this clinic multiple times for treatment and every time I have come I have been unable to receive treatment. This site should be closed and/or investigated.

I Know Doctor Hameed for 15 years, he is kind, attentif, excellent Physician, I respect him a lot. My Physicians from DC know him for his reputation and he is very respected.Every time I have something urgent I visit him he is present for me. His nurse is very patient kind and professional. I recommend this place 100%!

Reposting because for some reason my first review was deleted.Half of the reviews on here are FAKE ACCOUNTS. Hence why this is the only place theyve reviewed on Google.STAY AWAY FROM THIS PLACE!!!! They are up to some shady business. Despite only having a $20 copay, they made me pay a $100 deposit to be seen by a doctor. The nurse at the front desk was insanely rude, and walked away just so he didnt have to answer any questions while I was on the phone with my insurance, who was also saying they were wrong! The doctor spent a total of 5 minutes with me. The office isnt the greatest facility, either.I filed a complaint with my insurance company with a request to have them removed from the list of providers. I doubt Ill ever see my $60. Seriously, ignore the fake reviews and avoid this place. Plenty of other urgent cares in the area that do things the right way.

I am really upset about my treatment there. My partner and i came in because it was the closest one to where we live. We went in and she immediately asked us for our insurance card and scanned it. Then even before asking us what was happening etc etc she informed us it was a 100$ copay. So I paid. (urgent care is supposed to be 75$ with my insurance but we were in need so...). They made us fill out about five sheets of paperwork and finally took my partner back. Not even 30 seconds he comes back and says They cant help him and he should go to the ER. So I just paid 100$ for nothing... a 100$ I dont have due to Covid and being laid off. I get it is a business but they could at least ask what is wrong before they take your hard earned money. We felt like we were not wanted there. We ended up at GWU Emergency Room.Do not go there if you want to save money. Go there if you dont care to lose 100$ for nothing.Waste of my time, gas, and patience.If I could give Zero Stars I would.

AVOID AT ALL COSTS! Very bad experience. If you have an emergency or general illness, save yourself the time and humiliation.I was told I would have to pay $250 despite the fact that this clinic was in my network and my co-Pay is only $30. I left wondering what’s the point of insurance if I have to pay for the entire visit upfront?I opted to not pay the $250, and they denied service. Front desk receptionist made this experience very unenjoyable. He was very stern and somewhat cold. As I was calling my insurance company to see what my options were, he shredded my intake form and told me they would not be able to see me.After leaving the clinic, I read reviews on Google and Yelp to find out this is a common occurrence at this place.

I visited this place because of their hours of operation. I had a set copay but was still charged $150 dollars upfront. As I was filling out the paperwork, the receptionist asked me why I was there. I was caught off guard because I’ve never been asked that question before by the receptionist. I was also confused since the paperwork I was filing out asked the same question. Another thing that threw me off was when the receptionist came to my assigned room, acting as an assistant. After I saw the doctor for some tests, I was told it would take a few days. I called back a few times and the receptionist was telling me my results!!!! Again, I have never experienced that before and I felt really uncomfortable with her knowing that information. I asked her when I’d be able to speak with the doctor and she told me I’d have to schedule another appointment and pay another $150. I was so dumbfounded by the experience that went somewhere else for a second opinion. I did receive the same results from the other place and never went back to Xpress Care.

The worse experience ever. The receptionist really needs some customer service training. I was charged my deductible and an office visit charge for an emergency situation, I shouldnt have been charged anything. Doctor never introduced himself, very unprofessional. Was given stitches on my finger, was in so much pain two days later went to see an orthopedic doctor. He said should have never put stitches in my finger. I will never go to this facility again. On a positive note, the billing guy was very nice and responsive.

Avoid this facility at all costs. I came in for a cough that’s lasted 11 days. It’s marked to open at 9am and I arrived at 9:05 and no one opened the door until 9:20. The receptionist was practically whispering and did not greet any of the patients, only asked if we had been there before handed us all paperwork then walked away. Came back another 20 minutes later to pick up my paperwork and charge me $250 for a copay when my insurance card says on it $75. After that I was pointed to the room I was suppose to go into, and the person who I’m assuming is the nurse came in, didn’t introduce themselves, took my vitals and walked out. The Doctor came in, asked if I had allergies gave me a breathing treatment, and told me I was going to need a shot, without any explanation, which I politely declined, and left me in the room for 15 minutes.

I did a PCR test that I wanted its result to go back to work and they said 24 hours are needed. I expected an express service. Anyway I agreed but didn’t receive the result after the 24 hours. Over and above they gave me a number and told me to call it which is the lab that they sent the sample to. I never dealt with the lab, not registered with them, and I did paid to the clinic not the lab. They closed the clinic for the weekend and the Memorial Day.

Do not go here or send your love ones. They are unprofessional and rude. They charged me a “deposit” for my visit and wouldn’t let me use ANY credit card and forced us to use our debit card. They scammed us. They took my temp and told me I needed to leave. The “doctor” stood in the doorway and said sorry I can’t treat you without even assessing me. When I called to speak to the billing department in attempt for a refund, I was redirected 8+ times and was put on hold for over 30 minutes. I was hung up on several different times. They are very unprofessional and rude. I called in and one of the receptionists was working from home and was half asleep on the phone... at 9am.

This place is a joke and should not be masquerading as a healthcare provider.I can see the appeal - sure my visit there was technically quick but it was anything but painless.I went in for a sprained ankle - the kind that LOOKED really bad but I could still walk on it so I wasnt sure how bad it was.I got into the exam room and the doctor came in and asked 2 questions: Which ankle? Is it just the ankle that hurts or also the tarsals? Now I have limited knowledge of medicine and anatomy so while Im guessing at this point that tarsals is part of my foot (which is also wicked swollen at this point) I ask him to repeat the question hoping hell simplify it for me - no such luck. So respond - I think its just the ankle but can you take a look? and start taking off my boot and ankle brace so the doctor can poke and prod and twist and palpate. He doesnt even wait for me to finish taking the brace off before he says Well take some x-rays.Now I was the first (and only) patient in the building at this point, so yea - it was quick. But after the doctor review the x-rays, he came back into the exam room only to tell me that its a bad sprain, stay off it. and tosses me a compressive sock and a prescription. He did not touch my ankle at all, he did not ask about my pain level or ability to walk at all, he did not give me any information about the type or degree of sprain I have, he didnt even tell me what the prescription he was giving me was for. and to top it all off, though he wore a mask while interacting with me directly, while he was reviewing the x-rays, he was sitting at a computer in a narrow hallway that we had to pass through TOTALLY UNMASKED.This place is an absolute disgrace. If you want a quick way to waste money and receive little to no care - its the spot for you.

Recently visited this clinic for some X-rays. While the process was quick, that’s about the only good thing I have to say about it. The doctor on call could barely be bothered to talk to me, and gave off the attitude of “I’m just getting thru my day, you’re just another face to me”. He could not be bothered to give me any real details about the results of my X-rays, and said less than two sentences with the results. Overall, I would not recommend using this Urgent Care unless you really have no where else to go.

I went here on a Monday afternoon around 3:45pm for a check up after a prolonged weather-change flu as my regular doctor couldnt see me till Thursday. My experience was great! Front desk staff was friendly, informative, and made me feel very welcome. I was in and out quickly, but more importantly, I think I received excellent medical care.

Probably the least professional and most perfunctory medical care I’ve ever received. I had better medical care in the first aid tent at Burning Man. Checked in and (even though I have excellent insurance) was told their “system was down” and I would have to pay $150 before the doctor could see me. I suggested they call the number on the card to verify coverage and was told “we can’t do that.” This place is very close to where I live and if I hadn’t been in pain and unable to walk I would have left because it was starting to look like a scam. Doctor asked me very few questions and didn’t really listen when I tried to tell him how I was injured and where I was feeling pain. I got the impression he was just going through the motions to justify the $150 I was charged just for walking in the door. He gave me a prescription for an anti-inflammatory that is a prescription version of Advil and sent me on my way. I left no better off than when I arrived. Do not ever go here and contribute to the continuation of this rip-off of a business.

AVOID THIS PLACE AT ALL COSTS!I wish I would have read the reviews for this place prior to visiting and while I was there. I feel like a complete idiot now that I wasted $100 for a service that should have costed me $21.First and foremost, the male nurse at the front desk was rude and impossible to understand. He tried telling me I was on a different insurance plan than I was, and that I owed $100. I told him that he’s wrong, I should only owe $21, and called my insurance to confirm. He continently left the desk for several minutes while I was on the phone with my insurance.Apparently they make you pay a deposit up front, and claim that once you get your explanation of benefits, you need to send them and then in 60 days you’ll receive a refund. We’ll see if I ever see that $79...As far as the care goes, the doctor spent a total of 5 minutes with me before giving me a shot and some prescriptions for a sinus infection.Unfortunately I learned my lesson the hard way. I plan on calling my insurance to suggest that they take this place off the suggested provider list. Please be smart and go elsewhere! This place is a SCAM.

Listening to the bad reviews on here made me needlessly miserable for an extra day. I can only speak to FEP Blue Cross/Blue Shield, but I only had to pay my usual co-pay to see a doctor for what turned out to be strep throat. I had avoided it like the plague because of the reviews, but after going because I was desperate, I found this clinic to be cheap, quick, and have no complaints. True, the doctor could have had touch of a better bedside manner, but I was miserable and didnt want to be there, and he handled things very quickly and got me on my way in under 30 minutes. Exactly like an Urgent Care place should be - in and out, with a solution to the problem! Will go again.

Services are inconsistent and provider has horrible customer service. No one is at the front desk to assist. I had to call to get someone to come to the reception area while I waited. Doctor was the only staff there and informed me he could not address a deep cut I had. Ive had treatment for a similar issue in the past. He then changed is stance that there is no staff and they should be closed for the day.the doctor seems as though he is picking and chosing who he decides to see or not see. Horrible service, experience and a waste of time. Drive past here and find another urgent care. Not worth it.

Out of desperation, I went here. I should known better than to go to a place for health care that offers weight loss and laser skin services.The woman working the front desk was really rude, abrupt and unpleasant when I walked in. As I sat filling out forms, she worked with another couple of women. So much for HIPPA privacy laws as the woman at the front desk talked with the women as they sat across the room. The women kept giving different birth dates until the woman at the desk finally told them what birth date was that was attached to their insurance. Mmmm. Can anyone say insurance fraud?When I got called up to the front desk, I was told that my deductible is $300 and Ill need to pay a deposit of that amount. I asked what that meant. She explained that I had to pay the deductible up front and then I would need to contact my insurance to get a refund of any amount not used. So how much is an office visit? $200. But I need to pay $300? Yes. The woman at the desk said, theres a sign right there and points to a sign at the desk like its one of the commandments or something. I had called earlier before coming to make sure that they took my insurance and they that they were a preferred provider and was told by whoever answered the phone that they were.Needless to say, I left. Im not paying more than an office visit would have cost. Heck, I wasnt willing to pay even the cost of an exam since they had told me they were a preferred provider.Because of some freak things, Ive visited 3 urgent cares in the last 6 months and have never had to pay anything up front, let alone $100 more than an office visit.I called my insurance to check. The insurance company said they are listed as a preferred provider - which by definition means (at least with my insurance) that they themselves bill the insurance and bill me for whats not paid. The person also was astounded when the clinic asked for more than the cost of an office visit. They said they would investigate.Really, dont go there. Its scary.

This facility seems to cares more about the kind of insurance one has vs providing “urgent” care. I was told they don’t accept Cigna and that I would need to pay $200 deposit. Thankfully i wasn’t having a true emergency. Such impersonal treatment. Can’t imagine what the treatment “beyond the door” would hv been like. Uh No thanks. I’ll go elsewhere.

I walked in at 6pm on a Monday and was in and out in 30 min! The front desk receptionist was so sweet and friendly and the Dr came in and told me the results of my test and recommended a medication, I agreed and off I went. I was floored at how quick it went. The office and waiting room was clean and tidy. Oh and there were 3 people ahead of me and it still went that quick! I would definitely go back if needed.

Please avoid scoring to this clinic. I came here for an eye infection and got VERY bad service. I have full insurance and still had to come out my pocket 150. This have to be a scam, the nurse didn’t even put me in a room. I had to wait inside of a room full of boxes. No one never ask me about my symptoms because it was obvious I have a eye infection. Once the male doctor came into the room he never ask me anything like pain, pregnancy before treatment, or how long I had the symptoms. The doctor then take a light flash it in my eye then say i will put a prescription in for “that” at a pharmacy. Very poor service or empathy to my pregnancy or the fact I work around children.

THIS GUY IS A RUDE CROOK DONT STEP FOOT INTO HIS OFFICE! I went in for an infected ear piercing, the man who is presume to be the owner said it would be $150 for the visit, when I went to the back and showed him the infection he said he would have to remove the piercing and clean it (REALLY?! TELL ME SOMETHING I DONT KNOW). As he was walking out the door he said it would be an additional charge for him to help with the infection and the removal of the piercing. I asked for the price, he said he would have to check, I stopped him before he gave me a response. He was going to let me leave with out any prescription order or recommendations of treatment. I asked and he gave me 2 prescriptions, an ointment and antibiotics, which is a huge overkill. I spent 10 minutes there, and spent $150 for him to write bacterial ointment and some random antibiotic. Did I mention he is very rude, when I came into the office there was no one to attend me, all the lights were off and the way he attended me was like I was an intruder in his practice. I will never step foot near this guys practice again, I am surprised he passed the first semester of medical school.

I have an insurance and they still made me pay 150$ upfront without even checking my insurance details. The doc stayed with me barely 5 min to tell me my problem was not something he could deal with and I had to see a specialist. They still charged 250$ to my insurance (for a 5min visit!!! no wonder our healthcare system is broken). Then, you can wait to be issued a reimbursement on the 150$ because they will not proactively do it - trying to get away with 150$ from me and 250$ from my insurance... Unethical and a scam

This place is terrible, the receptionists are rude and sarcastic to customers. They claimed the panel testing was only $300, but they billed my insurance for over $500. They then claimed they never received any payment from my insurance company and kept my $250 deposit. They said they would refund me and give me a call when it was ready, then they called me acting nice and asking questions about my visit which had happened almost 2 months ago. When I brought up the refund they acted like we had never spoken about it before. The receptionist then told me she was not Willy Wonka (not sure what she meant by this, I am not looking for free candy, I am looking for good honest medical care). I recommend looking elsewhere for care.

They tried to charge me $120 for a COVID-19 test that is 100% covered by my insurance! After leaving without the test being done, I called Cigna to verify that I should have no out of pocket, and they verified. They also indicated that the provider is being lazy by charging me when they should have taken the time to file the claim themselves. If Id have paid, I would have to do the leg work and spend my time filing a claim to be reimbursed, and who knows how long it would be to get that money back. No other place is charging patients for COVID tests in the middle of a surge in pandemic!

Five stars for Fraud.If you’re looking for a place with a waiting area complete with a poster for aesthetic services they don’t administer and a back office that says “We deal Oxy too,” look no further.Let me walk you through a typical visit…Upon entry the receptionist will look at you with empty eyes that say, “I don’t know how to greet you with the most basic of questions.” The fun doesn’t stop there. Next, you’ll fill out five forms they won’t look at. The receptionist will run to the back to “call”your insurance company.Bad news. Your insurance benefits couldn’t be confirmed! Their system must be down! You’ll need to pay a deposit…she’s feeling friendly so she’ll only ask for $100. But the patient after you? You’ll later find out he had to pay $150 because his insurance company (different from yours) well their system is also down. What a strange and complex technological world we live in!You’ll pay the $100 because, well, this infection won’t cure itself, but then you ask how you’ll get reimbursed. This throws the receptionist WAY off because, oh gosh, what are the talking points again? Do I use the EOB line for this patient question or do I throw them with the blind reassurance. So many fraudulent options--so little time.Then, you’ll be magically whisked back to a patient room. Yay! The back is in total shambles--these entrepreneurs really burn the midnight meth!The doctor will open the door like he’s just finished rubbing one out whilst walking back from Dunkin Donuts. After all, he only shows up to the office once the patients pay the deposit. His pants are barely on. It’s at this point he realizes what’s happening--you’ve read the reviews (those reviews) you know, the ones with one star that share exactly this delicate little scam and you’re on the phone with the insurance company they couldn’t get in touch with.He goes back to write a prescription for the aforementioned infection. You go back out to the front, insurance representative on the speaker and you confront the receptionist like a GD Karen you aren’t, stating that everyone is ready for insurance to be confirmed. She refuses to speak. You’ll ask your insurance company to call the office. The receptionist runs to the back to clear her head and get back in the game. “Come on, girl! You’ve got this!” She misses the call from insurance. But then you force her to answer and you are going full-on Karen in front of the waiting room, only you’re wearing a mask and believe in science and integrity. She picks up the phone and hides in the back again. Then, the insurance agent comes back on the line and delivers the news: the receptionist refuses to validate your insurance. You’ll grab the prescription from the doctor and tell him that what he’s doing is illegal. He’ll look down at the filthy counter, in shame. He can’t argue with you because you’re right.

I was searching something in my store room when I felt a sudden spasm in my back while trying to reach a particularly inaccessible corner of the loft. The pain was severe and unbearable. I was worried because being a Sunday my physician was off bounds and most of the clinics remain closed. That’s when I remembered the Xpress Care signboard I often saw while crossing S. Fern at Arlington. I asked my wife to drive me to the place immediately. When the staff saw my extreme discomfort, they wheeled me into the clinic without wasting time. The form-filling and other formalities were done later. Within no time, the physician arrived, and examined me. He said it was muscle spasm, nothing serious and sprayed some anti-inflammatory medicine which gave me tremendous relief. I was also prescribed some pain relievers and cream. It was a wonderful experience. Xpress Care is a good place to get treated when your regular doctor is not accessible.

Notice all the recent good reviews are only by folks who have left reviews for 1-2 business and they are all tied to this address? It’s fake reviews folxs. This “urgent care “ has a total of 3 business names. They try to take your money or scam your insurance company for money. The doctor gives out fake diagnoses. Stay away

Went in yesterday and was initially told $50 more than what it says on their website to see a doctor and showed them so they charged me as advertised. After my visit with the doctor and additional tests my bill was more than what I originally payed so I was going to give them my card again. Was told Oh we used the wrong READER for your card, we will refund you but were gonna have to charge the original charge again in addition to the new costs. I gave them a different card to put all the costs on and to be done with and they provided me a refund receipt for the original amount. Cool except this morning that card had been compromised and the only other place I used it was at CVS. Not saying they did it but after reading other reviews about this place it makes me wonder.

Because I have low iron, I have to regularly get blood tests done. For a while, I did these at my doctor’s office after work. But then I got a new job, and now, my doctor’s office is completely out-of-the-way. Driving to work, I passed Xpress Urgent Care, and I decided to give them a try. So far, it’s been great. I go in every couple of weeks, and there’s always just a short wait. It’s nice knowing there’s such a good clinic near my home.

Today 2/26/16 was my first day visiting XPress Urgent care and it was fantastic experience. The receptionist was nice, the physicians assistant was pleasurable and the doctor was phenomenal. I was in and out there in under 30 minutes (timed it at 29:07. I The doctor got straight to the point and handled my illness.

This place is a rip off, the first words out of their mouth are they need a sizable deposit $200. They took blood and ordered a CAT scan and after 2 weeks went by without a call, I went into office and they said they only call if there is a problem. I asked if I would get money back and was told to talk to my insurance company, I asked for an invoice and was told to email for it, and they never responded, just filed a BBB compliant to get the results of my tests and invoice, go somewhere else.

Agree with others, this urgent care is not good. Now I didnt have the copay issue with BCBS federal, it was $35. However I showed up during lunch time at 345 and had to wait until 430. I understand there are breaks but post these on the door and on the website then so people know. I came in with a virus and wanted to be courteous to others. No masks out in the waiting area. No bottle of hand sanitizer. When I went to a doctors room there was no soap when I went to wash my hands. Doctor saw me for all of 3 min and didnt even take my temperature. Would barely let me get a word in. Just go somewhere else.

Walked in at 3pm. Was told by assistant that Dr.was out to lunch for next hour. Decided to wait. After over an hour was asked for $175.00 deposit for treatment. I have top shelf health insurance. This is highly suspect. I was told that once the claim was paid by insurance Co. they would send me a check. This sounds odd. I honestly think that there would never be any intention to refund me. BEWARE!!! Afte some consideration, I chose to leave. The whole in and out service is a myth. I also think that many of the positive reviews are fake, written by the provider or his staff. Look elsewhere if you can.

Absolutely horrible service and experience. I was seen for a foot issue and without an x-ray or scan, was told I would need a shot in my hip. I refused to receive said injection and was sent on my way with a prescription for pain killers. I was also required to pay a $250 deductible which I was told would be refunded minus the amount of services I received in 4-6 weeks. It has now been 8 weeks and they have not filed a claim with my insurance. Every time I call them they tell me the billing department will call me back (they have neglected to do so). I called again twice and was put on hold for so long the line dropped both times. Sketchy business. Horrible bedside manner and care.

TRY TO AVOID THIS PLACE.I went there with my wife for her cough and fever. I was charged 200$ before we saw the doctor. This is a in-network clinic and my insurance should have cover the medical bills. If I had checked the reviews on the google, I would have never been there. The Doctor there is so careless and lack of basic empathy. I will never go there again in the rest of my life.

I saw the doctor for less then 30 seconds. the doctor (male) seems to be scared to get close to you. He will even not check anything but just ask some question. I am not sure if the swab test for strep or flux was done correctly. He didnt try to get in my throat. it felt like a little touch in the back of my tongue. I dont know if the result is accurate but they do charge $150 up front. Plus no hand sanitizer in the room

Came here for an x-ray after hurting my elbow. After waiting for about 15 minutes with no one else around the receptionist says shes unable to verify my insurance. We can the insurance company, verify it, and she asks for a paper copy of the verification insurance says if she calls the a number, they will provide verification after 10 minutes of her not attempting to call the insurance company to get the hard copy she tells me I need to I pay a 250$ deposit. When I disagree and ask her to try, she says its not working. Basically a bunch of lazy people with horrible customer service and zero effort put toward trying to see a patient. Never go here.

Truly disappointment with the service and experience. I went for medical care for my 15month old, the receptionist was did not greet us or answer the questions I had about a deposit they instead I pay before the visit. When it was time to see the doctor, the doctor came in but did not introduce him self; when I explained my sons sumptuous he seemed uninterested, didnt even check his vitals. Just stated his rash was due to a virus... I thought it odd, since he didnt check his temperature, or listen to his longs. Disgusted on the lack of patient care.

Took my 2 year old in to get stitches in his chin. They refused to see him unless we paid a $200 deposit because even though they verified our insurance over the phone they couldn’t figure out how to find them online. After an hour of arguing with them (even though they are “in network”) we forked over the cash because my 2 year old was still bleeding in the lobby. Then they told us to come back in 7 or 8 days to get the stitches removed. When we returned they told us they could see us that day because they didn’t have any sterile equipment to remove the stitches.

If I could give a negative digit, I would.I have nasal polyps, so that means my nose is ALWAYS congested by any little trigger. I was traveling abroad & needed a covid test in Dec. The arrogant Hameed MD shoved the swan into my nose, despite my request for him to be gentle. I moved his hand away, and explained that it was painful, but he did repeat exactly that.I regret using their service. I ended up with a nose bleed.

If you want clear terms and service go elsewhere, this place it a shame from the start. First you have to pay $150 up front no matter what the service you need or requested is, then the Dr. will see you. The Dr. is thorough and cold if that makes sense, but for this type of place I cant say I expected a jolly physician but at least one that cared enough to listen. The billing is 100% a joke you will be waiting 5 weeks just to know how much they have charged you, as you will not get an itemized statement the day of your visit. If you call they will feed you a line about we charge your insurer a contracted rate if you ask how much that is, they have no answer.This is money first, don’t ask question later operation. I paid $150 up front, after speaking to the human on the other end of the line I may owe more all for 7 minutes with the doctor to tell me to dress my wound. Never, again!

I went today (Feb 13, 2020) because I needed to be seen for a cold and a bug bite. When the receptionist finally returned (I walked in to an empty waiting area), I let her know why I was there. Her first response is Xpress Care doesnt treat bug/insect bites and I needed to go the hospital. I let her know that that was strange since the website clearly states this is one of the things treated. After I pointed that out, i was informed that the provider had just left at 3:20 pm (it was 3:26 pm) and I would have to wait until 5:30 pm when he was supposed to return. But the website advertises patients will be seen within 30 minutes. I will not recommend anyone to go here. The responses from the receptionists gives me the impression that the website is riddled with falsehoods just to get patients. I wasted my time and money (parking meter) trying to be treated here.

I went there because I have a broken foot. I went in and waited more than 10 minutes for someone to tell me that the doctor just went to break and that I would have to wait “a long time”. I explained I believe I have a broken foot and he said “oh, we can’t do xrays today” and walked away. Completely not even remotely sympathetic or helpful. I’m sorry your job doesn’t pay you enough for you to be compassionate but a simple “I’m sorry” would have been nice. Or recommend a place nearby that would be able to do it.

Waited for almost an hour to be told to draw my blood to check my potassium and magnesium levels would be $150 which is absolute BS. Its preventative care and should be covered by my insurance as such. Place is also dirty and needs a good cleaning. Gross!

NO STARS!!!!!!!! NOT EVEN DOCTORS OR NURSE PRACTITIONERS AT THIS FACILITY. JUST PEOP,LE WITH SCRUBS AND A SIGN ON THE BUILDING....There is a reason there is no waiting in the lobby; that reason is because they have no clue to what the medical world really is. I recently got a new sex partner in a different state. Naturally we get tested before having any encounters. My insurance coverage is wonderful. They cover me in and out of network, urgent, ER, and doctors office. This non experienced clinic would not even run my insurance because they said it was not covered (however, after speaking with my insurance company, they said they would have covered 80%). I ended up spending $350 out of pocket for this test. The reason we choose this facility is because they stress same day testing and treatment. They took my $350 with no problem ,made me pee in a cup, one guy came and drew blood. Another came and asked the reason for the test, i mentioned possible new sex partner, i said i should get my results in 2-3 days. I asked about the same day service and treatments, he stated they had to send them off. Upon leaving i had to ask for a receipt, because none was going to be given to me. She had to hand write it, I think they may have pocketed the money. I asked about how i was going to receive my results, they said they could not email them to me but they could fax them if i provided them with a fax number. I asked about my future partner being able to pick them up (since he lives in the area), they said that was not possible. I mentioned about a medical disclosure form, which she all of a sudden found.It is day 4 they have my results in from my blood sample just not my urine sample. I keep getting put on hold and this is not good. These are my results and i cannot get them. I have paid you $350 cash money, you would think they would be reaching out to me. Nevertheless, i DO NOT RECEOMMEND THIS FACILITY TO ANYONE (WITH OR WITHOUT INSURANCE).

Horrifying visit! The receptionist is apparently a nurse who had no information on how to contact the insurance agency to figure out the copay. Moreover, the receptionist couldnt find the vein to draw blood, and the doctor wouldnt, so they after poking around on my wifes hand a bunch of times, they sent us away. Horrifying. 175$ to basically be sent somewhere else for a blood test, and the whole hassle of having to deal with insurance for refund.EDIT: On a follow up visit, I learned that the receptionist was on leave that day and the assistant had to cover. The receptionist was able to contact the insurance and fix that issue for us. Updating rating from 1 to 3 stars.

AVOID THIS PLACE. The examination rooms are old and dirty. Seems run down and the doctor was not very professional. Nurse was taking out trash when I was leaving. AVOID.They charge upfront fee of $150 which they say is a deposit. No, this is false, it is what you will pay. They are NOT in United Healthcare network. They give you a poorly written half-sheet of paper stating they will submit a claim - but that is false.SERIOUSLY - AVOID.They dont, or are not willing, to submit your claim to the insurance company. Most likely because they are too cheap to do so. Called 4 times and each time given excuse. Most likely I will have to claim myself and even dispute the charge.This is a scam run by unprofessional individuals..most likely from India. I will contact their corporate office to complain. AVOID

I’ve actually visited this facility several times and always received prompt care and good customer service. Today, the front desk chick was snarky and rude to me for no reason and talked down to me like she was better than somebody. I told her I didn’t carry insurance and she acted like I didn’t have money, which is not the same thing. She acted inconvenienced by having to give me the guest WiFi password, responding “I don’t know it” like that’s an actual answer, then danced around for 20 minutes without bothering to look for it. I finally had to ask one of the nurses who came out and figured out how to help a customer/patient within seconds. I just got a refund and went to Inova instead. I definitely will not waste my money patronizing this place ever again and it’s not a good look when your staff is snooty and dismissive to the only Black patient in the clinic.

If I could have rated this place with a -10, then I would have picked that option. I was told that the doctor was on a lunch break at 2:30 on a Friday afternoon. Came back 1 hour later and was taken into a room. I Initially waited 30 minutes before asking about when I would be seen. First I was told that the doctor was attending to an emergency and after another 15 minutes that he was pulling stiches but should be with me shortly. Only after the 3rd inquiry was I told that the doctor was not even in the building! Save yourself time and trouble and go to another place! When I asked to speak to the office manager, I was told there is none. Then I tried to find out the name of the physician, but the person at the front desk said that I was out of luck because they dont give the names. This is a very poorly run operation. Beware.

This guy is running a scam. After verifying my insurance he said they needed a $250 deposit to see me, which he would later refund (2-4 weeks) because they didnt know my credit history?!?! What does my credit history have to do with the validity of my insurance. The deposit is arbitrary because I heard him tell the patient before me that he needed a $200 deposit. Maybe he does end up refunding the money, but more likely that he is seeking short term interest free financing.I walked out without being seen.

I was having serious trouble breathing despite my inhaler due to congestion on my chest and asthma.I took my United Health Care card with me for which I have a $40 co pay and went to this clinic.  They insisted despite my UHC card and copay I have to pay $200 upfront because they have had trouble with people not paying their bills.  However, I was the only black person there and the 2 other non black males were not told they had to pay $200 up front.  I explained that insurance is billed and I have a copay  of only $40. They told me to try the ER.  Unbelievable and illegal.

Went to this facility last week for the 2nd time in a year. First visit was OK, but had no intentions of going back. I am retired military with Tri-Care Prime; therefore I knew I would have a minimal co-pay. After checking in the receptionist told my husband that we had to pay $300 for the visit. After explaining that was incorrect, she then said $200. I was getting Tri-Care (Humana) on the phone. My husband told her that was ridiculous and had to be mistake, so then she said they would take $150.00. I was speaking with a Tri-Care rep at the time who said that was inaccurate and wanted to speak to the receptionist, who refused to talk to the Tri-Care Rep. We politely left, letting her know we would report them. Went right over to Inova Urgent Care and was seen without any out of pocket money. The rep there told me there was nothing in the system that showed I had to pay a $300.00 co-pay. What a rip off. Now I see why the place is always empty!

Terrible experience!!!! DO NOT COME HERE. I will be contacting the Better Business Bureau. Doctor Zahid Hameed was extremely unprofessional and rude. I visited regarding a ear/sinus infection. Needle for the antibiotic shot was not prepared OR CLEANED in front of me. When I questioned this, Dr. Hameed became rude and defensive, stating that he was not going to prepare another shot in front of me because that is “wasteful.” I never asked him to prepare another shot - I simply only asked why he didn’t get it ready in the room with me. He walked out of the room without explaining anything to me regarding my prescription, and left without asking me if I understood everything or if I had any questions.This doctor does not need his license. It’s a shame that there are “medical professionals” like this. If you’re smart enough to check reviews before visiting (which I didn’t because I felt so bad), then take this warning and do not visit this urgent care.

There were a few things that made me like Xpress Urgent Care. One, the efficient staff—the staff knew what they were doing, and they worked quickly, resulting in a very short waiting time.Two, Dr. Hameed himself—he was so helpful, and he was very patient with me. And three, the overall cleanliness and the modern feel of the clinic. This was true in both the waiting room and the exam room. I was very impressed with Xpress Urgent Care clinic, and if the need arises, I will be going there again.

No stars! I was prescribed inadequate medication. I later returned to the this facility to speak with the Doctor about the right medication. I was told by the receptionist that he would speak with me. 30 minutes later they called on another patient to be checked that arrived 15 minutes after me. The receptionist gave me the option to write down my question for the Doctor, or schedule another appointment (Thats an additional $50 co-pay). Dont go.

If I could I would give this place 3.5 stars -- but due to the great nurse assistant that took care of me I am pushing this to 4.I went to the xpress care to sort out an ear problem I had coming back from a trip abroad and was able to walk in and see the doctor quickly (within 10-15 minutes at 5pm). The check-in was a bit arduous compared to some of the other urgent care I have been in -- lots of paper with some repetitive questions but thats health care...Once I was checked-in, The nurse assistant took my vitals and was very careful and ensured I knew what was going on (unnecessary but I appreciated it). My only issue actually came from the Doctor on call. I could count the seconds I saw him on 2 hands. He came in, looked at my throat, looked in my ear, left, and came back with a prescription for a sinus infection. While I am sure he knew what he was doing -- his lack of patient care was pretty astounding compared to the level I received from his assistant.All in all I got what I needed, but I left with a confused acceptance that I guess he knows what he is talking about... Regardless -- Xpress care is quick and painless just dont expect the Dr to be too helpful.

I have been here twice for medical needs and my experience has been great. Fast check in, low copay, efficient staff and excellent Physician. Both times I was in and out in less than 30 minutes. Do you know any other facility with this kind of quick and caring service. Dont blame the medical practices if you got lousy insurance with high deductables. You got to pay your deductible sooner or later anyway. I carry Aetna and my wife has BCBS with no deductables so we get the best service everytime we go.On top of that clinic is brand new, clean and just one block from the Metro with ample parking around it.I strongly recommend this Urgent care to anyone who carry good health insurance and not looking for a cheap bargain. when it come to their health. If you are unfortunate and dont have good insurance then just go to one of the free clinic close to your home and stop blaming the clinics that they charged you upfront or asked you for the deductable. Or next year, just buy the better insurance.

My wait was short, the doctor was very brief but my experience after with a man who works there was the worst. They had inputed my social instead of my husbands and called to ask what it was over the phone demanding we give them a social and DOB over the phone. I asked if I could come in to correct the issues, as I didnt feel comfortable giving it over the phone. The individual refused to speak to me if I came in and even threatened me saying If I didnt just give it over the phone he would just send me a bill and tough luck.. You cant not legally just refuse to submit a claim to insurance. Thankfully my instance company handled it in a heart beat, however I am still waiting back for a response from sending an email on how to make a formal complaint on the individual and I have yet to receive a response after days. I would highly suggest another urgent care.

If I could give zero stars, I would. After waiting nearly an hour to be seen for a raging sinus infection, the receptionist (who had been somewhere in the back for most of that time) called me up and said I would need to pay a “$150 deductible.” I explained that I had no deductible under my insurance, and pointed out where it stated on my insurance card that my co-pay is $15. She said “I know, I know, but there’s a $150 deductible.” I walked out.I shared my experience with co-workers, and several said they had heard similar stories about Xpress Care. AVOID!

Zero stars would be more accurate. After having me fill out 4 pages of paperwork, the desk clerk informed me that the doctor was “out to lunch” at 2:40 in the afternoon and would not be back until 3:30 or 4:00. I had gotten my daughter earlier from school for this visit and nowhere does it say that they break for lunch, much less at 2:40 in the afternoon! I wish I had heeded the terrible reviews and gone elsewhere in the first place.

Doesnt open until 9am which I found a little unusual for a walk-in urgent care facility. Upon checking in, I was advised my out-of-pocket was $120.00. It is normally $20. Explanation was given that my annual deductible remained in the amount (This was November, it didnt). Upon receiving EOB from my insurance I found that the total allowed was $120 and my insurance had paid $100 (leaving the normal co-pay of $20). Obviously billing was mishandled. Now seeking to recover $100 over billing. Visit otherwise okay but advise to push if bill numbers seem off. UPDATE: Contacted a week after sending letter and advised would be refunded $100 to credit card. Hasnt posted yet but have no reason to believe it wont shortly.

Clinic charged me $200 co pay and 2 months later they still hadnt refunded me even tho my insurance paid them for my visit. When I call them the receptionist literally acts like he doesnt speak English, sets the phone down for 5 minutes hoping Ill hang up and comes back later acting like its a new phone call. Ended up having to get my insurance on the phone with them threatening to cut them off from BCBS because what they are doing is ILLEGAL. Dont go here. They are thieves and crooks and extremely corrupt. Go anywhere else. Eventually got refunded after who knows how many phone calls.

I had been feeling sick all week and could not get an appointment with my regular physician. I spoke to him over the phone but he could not seem to do anything for me. I did not want to go to a regular clinic and sit there for hours. I got in very quickly, was treated by people that obviously cared, and was treated by an excellent doctor. Perfect place when you need to be seen right away. I totally recommend this urgent care center.

An irritating cough was bothering me right through the week. I was busy with a deadline project and couldn’t find time to visit my physician. When I found the cough getting progressively worse, I decided to see the physician that very evening. It was late in the evening when my doctor checked and found nothing wrong. She suspected some allergic infection and wanted me to get tested immediately. As it was already late and there was no way I could take a day off from work, I started looking for a diagnostic center that was open late. Luckily I found Xpress Care at Arlington. The timing board said: Monday to Friday 9AM to 8PM. I rushed in as it was already 7.30PM. They took me to a well-maintained lab where the lab assistant did the necessary checks and took my blood sample for the test. It was over in 15 minutes. I learnt later that you don’t even need a doctor’s letter to do any tests. Also, the self-pay service is quick and efficient. The experience was highly satisfactory. For anyone who wants to get tested urgently, Xpress Care is the right place. They are open even on weekends up to 4PM.

My eye was painful and swollen and I went to CVS minute clinic thinking it was a stye or pinkeye. They gave me a topical cream. A week later it was still horrible and painful and I couldnt see out of it. I walked to this clinic. No wait. Dr. Z saw me. While I was crying he explained that I clearly had an eye infection and needed real antibiotics. Gave me a shot and prescription that day. It was so much better by the next day and cleared up within a week. You have to pay for convenience here but when you cant get to a GP this is a solid option.

Fairly awful experience here. The doctor didnt listen to ANYTHING I was telling him and then quickly wrote me a prescription and sent me on my way. He was wrong it turned out and I wasnt surprised. The nurse who drew blood was quite pleasant, however. Save your time though and go somewhere without a second rate Doctor. Im not mad that he was wrong, Im upset that he didnt listen to me and went rogue. I KNEW what he was saying wasnt true.

WARNING! Do not go to this urgent care! They are highly impersonal, unprofessional, and the entire experience is transactional. The male nurse or CNA took no care to ask about how I was feelings or ask any questions - seemed almost bored! The doctor was even worse! He rushed through the process, explained NOTHING, and made me feel like I was wasting his time with my trivial sickness! DO NOT WASTE YOUR TIME AND MONEY AT THIS LOCATION! Go somewhere else for a better experience! Terrible place! Who ever manages this place needs to go in and get this place in order because I am shocked that this place which such prime real estate is SO TRASH!!!!!! Again, DO NOT GO TO THIS URGENT CARE! There are so many one star reviews for a reason! And where exactly does my $175 go again!? A SCAM!

They failed to bill my insurance despite the fact that I made explicitly clear that to do so was my intention.They claimed to have left me voicemails regarding this. I asked them what phone number they had on file; it was completely wrong.The billing department consists of one person who does not work regular business hours so my issue can not be resolved in a timely matter. It has been over one month since I was there and zero progress has been achieved.The one positive aspect is that for my visit, the wait was short and they provided the service I requested. Results were available quickly.

I arrived at 10:15 am and there was no one at the waiting room. The clinic front desk was really nice and the nurses are very informative when asked questions. But when I was taken to the patient’s room, the nurse just left me there without telling when the doctor will be in. I waited for 25 minutes before the doctor came in. He examined my hand for less than a minute and then he said I needed to get X-rays. After my x rays, I was left in the patient’s room for another 20 minutes before I needed to use the restroom so I went out. I saw the doctor talking to the nurses and when I came out of the bathroom, the doctor was still busy talking to the nurses. As I was walking back to the room, he told me I was fine and he bandaid my hand in the hallway. It made me wondered if I didn’t have to go out how long would I have waited at the end. Overall I waited for 45 mins and I would say next time I probably would not return to this urgent care because the amount of money I paid (which wasn’t cheap) didn’t equate the care I got.

Please go somewhere else! Our insurance company told us that they are a scam! They will charge you $200 upfront (which we are getting reimbursed, we hope, and didnt get services because our copay is $20). When we called our insurance company they explained that their tax ID information doesnt even match their records and that the expensive charges were a scam. Go to the ER if you have to. I heard of people doing this overseas but never here. I feel bad for all of the people they are scamming and I am sure after the Better Business Burreau gets a hold of this, they wont be in practice for long.

I had a bad bout of coughing and red eyes caused apparently by dust allergy while I was driving home back after a client meeting. I drove into Xpress Care. The doctor checked me less than 10 minutes after I drove in. I walked out with a prescription within 25 minutes. It was the first time I experienced such quick response. Definitely recommended.

I had a sudden allergic reaction and needed immediate help, so I rushed to this urgent care clinic. The staff was incredibly prompt and attentive.

The care was fine, but the service is truly awful. The front desk workers are extremely rude. It took me about 4 months and a dozen calls to get them to send my bill to my insurance. Every time they told me they were working on it and would abruptly hang up.Have no idea why their service is so awful (probably poor management), but if they acted like they actually give a crap about their patients theyd do A LOT better.

Nothing warm and fuzzy about the log-in process here, though the nurse was pleasant and efficient. The doctor--a laconic and busy fellow, though willing to answer pertinent questions--promptly diagnosed a bronchial infection, administered a nebulizer treatment and a decongestant shot, and prescribed a five-day antibiotic. In and out in less than an hour, and charged only a $30 BC/BS FEP copay without being asked for a credit card. The variety of user experiences logged here is interesting; mine was fine.

Believe the ratings!!! Omg! Visiting from another state. Needed quick simple med call. Ignored the reviews because thought might be a few disgruntled people. They didnt open till 9. Was waiting outside when the young lady arrived to unlock door. At exactly 9. Left me standing outside. Went inside and she was more worried about turning on TV than assisting me. The end came when I asked her if there was doctor there and she said no. I asked when will the doctor get here and her comment was whenever he wants to. I asked when he normally gets here and she commented sometime after 930. Seriously. Who runs a business like this and the young girl was so unprofessional and rude. I walked to CVS Minute Clinic. Still here so rating yet to follow.

ZERO STARS. I went here the other night and shared everything I need for a pre-op surgery (blood work, physical and medical clearance) prior to going in and was told my visit would cost about $250. I hated paying that but was trying to avoid taking off time for work to go to my PCP. When I got there, I was then told I was going to be charged $500 for everything. They said $250 for the blood work, and $250 for the physical and medical clearance.My gut was screaming to not have them see me if they arent going to at least attempt to put everything through to my insurance to see what they will pay first. I left, and called my PCP who called me the next morning and were able to get me in that day. AND, everything was covered by my insurance. Crazyville! I would highly recommend you avoid this place!

Just got off the phone with the receptionist 5/10/2017. Worst customer service I have experienced in a long time. She was rude and hung up on me. All I wanted was an Itemize receipt of my visit . She states I have to wait on the bill to come back from the insurance company. Which is a complete and total LIE. I have the right to have an itemize receipt. It seems like they trying to hide something. By the way this is after I had to put down $250 towards and office visit. I wouldnt recommend this location. They owe me a refund!

Literally the worst experience ever. Came in feeling like I was going to be sick and that I had the flu, after nearly an hour and trying multiple of my cards that were declining apparently, I checked my account and saw that it was charged multiple times. For an urgent care place, the receptionist was terrible and didnt not know how to charge the absurd copay of $150, making me wait even longer for the doctor to see me.

I am medically educated but didnt tell them I was. I came in with my wife who needed x-ray for a possible broken leg. Turns out there was a small fracture. Staff was nice enough and doc was brief and non-personal all of which I can live with, but then they were about to kick us out without any prescriptions. So I asked if there was something she could get for pain as my wife has been crying since the event, tearful and they dont give us crutches. He comes in with a prescription and I couldnt read the horrible handwriting so I ask what it is, generic lortab he said. Fine we leave. Nope it was NSAIDs. I can live with the other stuff but lying to the patient and family and not adequately treating a patients pain with a broken leg. One star rating and my wife is still crying on the couch.

I wanted to get immigration physical tests done as I had applied for immigration. I was searching for a reliable and convenient place to get the tests done when my friend suggested Xpress Care. I am glad he did because the clinic is a truly professional setup and the tests are all done by highly qualified doctor and assistants using the latest equipment and procedures. The best part is that you can get all the tests done under one roof which is usually not the case with other testing facilities. If anyone wants immigration physical tests done, I recommend Xpress Care simply because they are the best.

Avoid this clinic!!!! I give zero!!!!So stupid!! My ear is kind of blocked by ear wax. And the doctor just rinsed my ear with water!!! Now, my ear get even worse and feel totally blocked! I almost lose 80% of my hearing!And he told me he had cleaned my ear and there was nothing in my ear. And he said if I still feel uncomfortable, I should go to see an ear specialist! What?! You charged me $250 for pouring water into my ear and made me deaf？！And then do nothing about it?! I am so mad!!!!

The receptionist Anali is wretchedly terrible. If you ever have to unfortunate circumstance of having to relay information to her so she can tell the doctor, make sure you write it down so shell understand. This isnt a joke. She actually asked me to write it down for her when I asked what she had been telling the doctor and I found out she was telling him all the wrong things. I had to wait over an hour to find out she was relaying the wrong information. After all of that Dr. Hameed still REFUSED to see me or speak with me, instead seeing other patients who arrived after I did. I have filed a separate medical board complaint regarding his refusal to treat me and using the receptionist to try and send me home without proper care. For anyone wondering, the doctor had already seen me a week previous and given me a prescription for a steroid inhaler which I needed written again due to technicalities with the pharmacy.The 30 minute advertisement on their website is a lie. I waited over an hour and only after threatening to file a complaint did they get off browsing the internet to get anything done. The guy who arrived after I did also waited over an hour and was still seen before me.During my last visit, I asked Anali if the office manager was in the office. She refused to answer and told me to ask the person next to her. Seriously?

ABSOLUTELY HORRIBLE !! DO NOT GO HERE....I would give negative stars- They were listed as a preferred provider by UHC. When my daughter arrives FORCED to pay a 250 up front payment when my insurance is expressly 0 co-pay for up front. Snottiest attitude from their incompetent - I dont care desk wench who hung up on my daughter when she called back for a doctor consult after being diagnosed with pneumonia. When my daughter called back and another guy picked up - thinking he put her on hold - he asked desk wench if she hung up on this girl - she said yes because she didnt like my attitude as the father when I was trying to explain my insurance coverage the first time. What a low life dirt bag to treat a sick patient like that......HORRIBLE PLACE and a miserable human being that is lower than low - FIRE HER shes incompetent!Add insult to injury they bang me 250 bucks and my insurance processed claim for a 25 dollar net bill to me. 1 month later I still do not have credit back off of the 250 they charged me . I am filing a formal complaint with UHC and a fraud complaint for unethical business practices. Plenty of other options in area spare yourself the grief and attitude of this place.THEY ARE HORRIBLE - RUN!!!!!!!! RUN QUICKLY!!!!!!!!

I was in pain from a twisted ankle and could not wait for my regular doctor. This urgent care clinic provided that much-needed relief. They attend to your needs promptly. I appreciate their commitment to patient care. Definitely recommended

Dr. Hameed is highly knowledgeable. The X-ray was done immediately, and bloodwork was ready the next day. He showed a great concern for my condition and referred me to the VHC radiology to do additional tests that ultimately led to my full treatment and recovery. I am grateful to him for helping save my life.

Misdiagnosed by doctor. First I was told I had an ear infection, however I was still in pain a week later went back, they took xrays and told me I had a pinched nerve in my neck. Gave me a shot and three medications which did nothing but made me sleep. . . I finally went an Ear Nose and Throat doctor -- who told me I had excessive wax down in my ear. They removed the wax and boom no more pain moving my neck. I never had a pinched nerve. Receptionist was extremely rude for no reason.

Great experience there this morning. Staff was professional and friendly, efficient process, and medical staff had good bedside manner. I saw a Physician and he was great, taking enough time to fully explain his treatment approach and offer suggestions. I also appreciate their hours and location, worked out well for my schedule.

I have no complaints. He gets me better when I’m sick. That’s all I care about. There was no wait. I have a severe case of sinus infection that has moved down into my chest as well. He gave me a shot in my ass and prescribed Z-Pack and muscle relaxer for my migraine.5 Stars

If I could give a negative star I would. I took my husband in for chest aches, chills, and fever. The doctor even though we told him he couldn’t even take a deep breath, did not listen to his chest. He did a throat swab and gave him a z pac for sinusitis. A week later he was feeling no better so we went to our regular doctor. He has pneumonia. This place is awful!

Going to urgent care is usually a time-consuming & frustrating process, but not here! I left work feeling sick & stopped by around 4pm last week, no wait & everyone was super kind and efficient. I was out of there within 30 minutes.

I had a similar experience as many of the one star reviews for this location. Went in for pain in my eye, they disregarded my insurance at the front desk telling me I had to pay $150. When I did see the doctor he didnt even touch me, just prescribed me an ointment. My visit was never reported to my insurance

I was very impressed with the service I received at Xpress Care. I was able to complete check in , doctor visit and got the Xray/Splint in less than one hour. The facility is very clean and well maintained. I would highly recommend this facility

I visited the Urgent Care clinic and the Doctor was very considerate and knowledgeable. He diagnosed the problem correctly and cured the problem. Overall a very positive experience. The wait time was minimal. I will strongly recommend this Urgent Care.

First off when you call heres what they DONT tell you:1st- They ONLY accept Blue Cross and Tricare insurance!!! Even though their website says MOST major insurance accepted2nd- They have free parking around back... But if you drive up front there are no signs to let you know, and if you call they dont bother to tell you, so if your like me you park in the huge pay parking lot directly across the street from the clinic and figure they must validate parking... Of course then they will tell you like they told me NO cause we have free parking around back (that they dont tell you about until you ask)Ohhhh so not only did they take my insurance information in the first 5 minutes but they made me fill out 5 pages of repetitive redundant requests for the same information ??? But then made me wait an HOUR before they told me that FIRST they dont do Heart Tests ??? and 2nd we dont accept your insurance...But then I explained I only needed some blood work done as requested by my heart doctor. (Had to show them that what they were looking at was where to send the results...) Sooooooooooooo Scary!!!Then they said ooooh no we are URGENT CARE ONLY so EVERYTHING is out of pocket otherwise but if you have one of the 2 insurance providers they accept then and only then are SOME things covered???BAIT AND SWITCH and they are really not well trained... BEWARE

Terrible place! Please don’t go there if you want to see a real doctor. The doctor doesn’t listen to you, seems that you’re not allow to express how you’re feeling, I went because I had vomiting and diarrhea and the only thing they did was an ex ray 😒. He didn’t prescribe me anything. I ended up buying some over the counter drugs at CVS... but a few days later I was in ER with a serious infection.

Waited in front room for +1 hour w/extremely nauseous wife. No triage, no are you ok, no can we help/mitigate/lessen symptoms. Issue was voice approval of insurance. Understand payment is a real issue, but Im an active duty US Marine of over 30 years...Tri-Care Prime isnt a startup company. We were never seen...completely unsat. 12+ hours into her illness, and just now getting help...how much should I bill you for the hour I sat in your front room? How much should my wife as she puked into a plastic bowl? Shutter your doors...

They are in the CareFirst BCBS network and charged me $200 up front, stating that once this goes through that I would be refunded the overage. Its been well over four weeks, several phone calls --one call being a conference call with my ins. co., currently on hold as I type this. DONT GO HERE! PERIOD.

I arrived at 7:35 PM with a very sick child. Both the website and door says the center closes at 8:00. I waited in the waiting room until 8:00, when a nurse came out and whispered to me that the doctor would not see my child because it was time to go home. I asked to speak to the doctor and he told me he does not see anyone after 7:30, although I sat there for 25 minutes. In the meantime my 6 year old daughter is curled up in a chair, shaking and moaning. He could not have cared less. He only cared about going home. I will never step foot back in that place again!

This place is a total scam. Don’t believe the other 5 star reviews. They are fake. The “doctor” made up an ear infection diagnosis which the sham doctor said was very bad which turned out to be false after seeing my PCP the following day and confirmed that the diagnosis was absolutely not true and that he’s heard bad things about this place. They even have 2 names listed on Google to deter folks from reading the tons and tons of horrible reviews.

Stopped in to see the doc for flu symptoms. They told me, despite having insurance, I’d need to cover the full price. Luckily I just left and came to a normal urgent care where I only paid a $50 copay. Don’t wast your time with this place.

This clinic saved my 3 week holiday in America from being a nightmare. The doctor did ALL he could to help me! If I get any problems at all the next five times I am going to visit Arlington, I would absolutely go to this clinic.The surgery nurse

0 Stars. Their website says “open 7 days a week with extended hours” and they don’t have any special notice about being closed. Their regular hours are until 8pm on Tuesdays. I got there at 5:30 and they were closed. They also did not have any notice on their door as to why they were closed. Just a dark waiting room and a sign saying “sorry, we’re closed!”

Pity I cant rate them as zero.Rude, slow and a rip off. Wanted $150 for a visit even though I have insurance. They were also very guarded when I wanted to know the fee before proceeding. Needless to say, I walked out as my issue was not emergent. Never again.

Went in for bleeding in the cheek due to a blood vessel and the doctor couldnt even control the bleeding did not even ice it or use any products to make it stop, he also was trying to put glue on it while it still bleeding, then said we cant really help you, and was about to leave the room without even putting a band-aid on it. dont waste your time.

This place is a scam. Please stay away. We called ahead and asked if they took our health plan. They said yes. Then we got there and they said no. We had to pay $250 upfront - we paid it because my friend was very sick (thats why we were at urgent care) - but hopefully others will see this and stay away!

The receptionist was nice, however the doctor we saw was not friendly and was difficult to understand. He also wasn’t very professional. Just a heads-up, they don’t actually give stitches for wounds, but they refer out to hospitals.

Confusing website/Google route- was under the impression they take insurance, but when my partner and i arrived, they told us they do, but not for STI testing. It would be nice if that was clear on their website.

Do not go here! They make you pay a weird $150 deposit just to get a covid test. I also never heard about my test results, despite being told that I will receive a call.

Professional and courteous. Great doctor. He explains everything to you that you need done, how the medication work and answers all questions. The staff is very professional, friendly, and polite. Couldnt have asked for a better experience

They refused to see my son and then sent me to a pediatric urgent care 10 miles away that also refused to see him because he wasn’t “sick enough.”

Real sleazy business. Will upcharge unnecessarily for covid tests just to make a profit on their customers. All insurance is out of network requiring an insanely high co pay price upfront.

Is there any 0 star rating? Avoid this place!!! They charge you extra money (after that incompetent nurse lies that insurance said I should pay that amount out of pocket) and now I am dealing with my insurance so they solve it with them! Doctor looks at you for few seconds and doesn’t even care. Avoid it. Look any other place!

Listed on the VA website as an in-network urgent care provider, but aren’t actually a VA care provider.

These guys misdiagnosed me as having post nasal drip and now I’m en route to the ER. Throat went from being an 8 out of ten to unable to swallow overnight. They gave me a z pack that did nothing in 24 hours. $150 for nothing.

THIS PLACE DOES NOT EVEN WARRANT 1 STAR! DO NOT GO THERE! Made me wait for 45 min while the doctor was on a conference call. 3 ppl left for waiting too long. They don’t want to help you and don’t care about you! It is the WORST urgent care place I have ever been to!

If you believe you have an STD and are looking for help, I don’t recommend this location, we came to a visit to this location because we was having Herpes symptoms, after the diagnosis it was confirm it was HSV Type 1, after the medication prescribed we return to get another refill for the medication and they said we had to pay again $100 just for the doctor to prescribe and to look at the symptom, which was herpes on the gum area. They claimed that maybe the cause of the symptoms was somthing else when 4 test were performed, 1 here and 3 at different location, and all confirmed it was HSV Type 1. They suggestion was to get retested for everything which is a $350 dollars plus the $100 for the visit and then to be sure the cause of it was actually Herpes.

When I asked the doctor about any interactions between the medicine he prescribed me and the ones I was on, he told me he was not a pharmacist and that I should ask one.

I was seen in less than 30 minutes. I went for an arm injury, had a thorough history taken, and checked by the doctor, had an x-ray done​. They are very knowledgeable, friendly and caring.

Not sure why most comments here are so negative. The nurses and doctors I worked with were nice and helpful. They only have two people on duty so it’s normal to wait.

Injured my foot and possibly fractured it. Went in to see if I could get it checked out an an x-ray taken. They said their X-ray machine is “off” today. I never knew X-ray machines needed a day off.

Facility was supposed to open at 9am - it is 9:30am with no sight of staff at all. Horrible service for an urgent care facility to be so late in opening up. I warn all that if you have a need for urgent care GO SOMEWHERE ELSE.

This place is a joke. Opened 20 minutes late. One inside waited another 40 minutes for the doctor. When I asked for a receipt for my they said I had to come back in 2 days to pick it up. They couldnt email it. Only fax. What year is this? Never again

I went to X-press Care for my wrist - I was concerned it was broken. X-press Care x-rayed the wrist, and said it wasnt broken. Well, my wrist was broken, and the break ended up requiring surgery.

Went to get a physical completed. They didnt look into if my insurance covered it, and billed me $200. I submitted it to my insurance and it was covered 100%... They did not immediately refund me when I brought my claim in. Seems like a scam....

Worst run urgent care ever! Would give a zero rating if possible. Refused to take our insurance, which is zero co-pay. Demanded $150 fee just to be seen.

I waited well over an hour to then find out the doctor was not busy with patients but doing paper and taking a long lunch break. If your in a hurry or really sick I would go somewhere else.

Tried to charge me $100 for a COVID test (and blamed it on my insurance. COVID tests are free and do not require insurance.

I was the only one there and it took almost 45 minutes to see me. The doctor poked his head in for a quick second and misdiagnosed my issue which lead to more issues. Dont waste your time here.

Am still waiting - two months later -- for the refund I am due as my health care provider reimburse Xpress Care the $250 I paid them. This place takes your money and runs....

Long wait. Full payment upfront. The care itself was impersonal. Not a lot of confidence in the Doctor but thankfully it was simple procedure.

Called about getting a virtual appointment and was told to email a copy of my ID and insurance card. I sent the email. I never heard back.

Would not speak to my health care provider over the phone. I called them myself, they find anyway to bill you $150 instead of your copay.

Not so much as a review as advice... tricare referred us here for our infant daughter. They will not see children under 3. Save yourself the time and trouble.

This place is the worst! Receptionist are rude, the nurses don’t explain what’s happening, and the doctor is dismissive and in over his head! Save you’re time and mental health and go anywhere but here. I certainly will never be back.

Never again!!!! I have four holes in my arms of blood leaking because receptionist couldn’t find a vein. Rude and Slow. Cheap though. Only Benefit!

Key word for them is efficient. It was a quick diagnosis and they sent me on my way. The whole process was efficient from beginning to end.

Be ready to pay $175 for the same service that costs $50 anywhere else.

Avoid this place at all costs. Placed a hold on my account while they waited for my insurance payment and then kept both the $500 hold and the money from the insurance company. Would not reverse the charge when I brought it to their attention

Fully didn’t inform me of the full costs of the tests even though I asked multiple times and stated that if it was going to be expensive I did have a cheaper option.

Legit the worst experience I have ever had!!! I have been here before for an over priced flu shot but thought I would try it again... do yourself a favor and stay away!!

The customer service or should I call it front desk staff is way too unprofessional,rude,and terrible.And the so called Doctor is just an uncalled for as well.Seek somewhere else if you wants better.A place you feel welcomed by a friendly personality and profession as well.

I never do ratings but just wanted to say this place is great! They are extremely efficient even with a small staff and tons of customers coming in at once.

Probably should update website to say it is permanently closed

Waiting is very short and convenient for urgent care and check up. A very understanding , helpful doctor.

I had a great experience from fast check in to having my X-ray through seeming Dr.Hameed

If you want to have complications from medications that SHOULD NOT be given with your current medication that the physician reads off to confirm with you than by all means go here.

They say test and treat the same day Not true. Very disappointed with the doctors lack of concern. Will never use them again.

Go there if you wanna waste your time and money. I regret my decision to visit there. It was such a bad experience.

Courteous, professional, thorough service. I appreciate the attention provided by the staff at xpress urgent care. I would definitely recommend them.

Trans woman came in with a broken finger, We dont do x-rays, sir. She has her friend ask, and it so happens that they do.

The ability to communicate effectively is important anywhere, but critical in a medical facility. That did not happen here.

I have visited this location twice and both times I have experienced a very pleasant,professional and productive time. No long waits. I love this place

I came in with a rash I knew was worse. I was told it was ezxama.I went and found a second opinions it was shingles.I’m done.

Flatline! Dead! That’s how I feel about the level of care received from the practitioner. Very transactional!

Made me wait and sign all the paperwork just to informed me that they want some sort of &?$150 “deductible deposit”. Go elsewhere

Worst urgent care ever!! Do not go, overcharged 50 % more than any others in the area.

I walked in got seen for four minutes and they charge me $200 to put me on a script for antibiotics unbelievable highway robbery

This place is not open anymore. Brown paper on the windows.

Can’t even tell you how horrible. Like they make you pay a weird deposit and they are filthy.

No one here. No one answered the phone. No information. Joke.

I love this Urgent Care. The service is fast and good quality!

Very fast and reliable. Quick on their feet

Very creepy. They don’t accept normal insurance.