Ovation Fertility Cincinnati

Came to this facility for an appointment the other day whom ever the lady was that answered the phone she was very nice friendly and bubbly I spoke to her on the phone with getting my appointment set up she answered everything question I had and more! I can’t remember her name but it started with a “Z”.Once I arrived to my appointment I was hoping she would be the friendly person to check me in with this already being an uncomfortable situation. Instead I got an older lady that was far from pleasant. She was a red headed woman it took her 15 minutes to get “my paperwork” ready. She was also very rude about getting my payment. Not to mention everyone else had on professional scrubs/ business casual clothing except her. I hate to leave a bad review for one person but I think this need to be addressed with her being the face of the company that people see.

Me and my wife are lesbian’s. We had been trying to conceive for 3 years straight. The only fertility clinic we heard about was B North. In 2016 my wife had an embryo retrieval of 16 eggs. The day before transfer we received a call telling us not to come the embryos had disintegrated. 2016 I went to do IUI twice first time I thought it was me, second time they said they hadn’t time my period correctly. You couldn’t imagine the heartache and stress we felt. Then I checked the website it wasn’t LGBT friendly. I found IRH in 2020 just looking for a new clinic and the first thing I saw was a rainbow, I called right away. We had our first appointment in which I was questionable about some of the discussion. We choose to try them anyway. I had my retrieval done, 6 eggs. I was 40 at the time. Our first IVF was a failure, and I had five egg’s left. Doctor Awadalla doesn’t like doing two transfers which I understand why. But he agreed to do it for my next transfer to give us a better shot. After freezing and eggs and unthaw I had two valuable embryos. The end of April my wife and I went for our final transfer. Three days before I had major bleeding. The nurse asked did I want to come in or wait for my draw date. I choose to wait until draw date. March 14th I went for blood draw at 8 o’clock that morning. I was on pins and needles because I was waiting for the sad call. A 2 p.m. we received they call we never thought we’d get, we where pregnant. Our whole journey with IRH was wonderful, from the doctors, nurses all the way to the receptionist. Every check up until released to my OBGYN. Doctor Awadalla and his team where amazing. On December 15th 2022 we welcomed our son into the world. THANK YOU IRH YOU ALL FILLED A BIG HOLE THAT WE HAD IN OR HEARTS.

The staff is very helpful and so nice. The doctors are great and seem very knowledgeable and I go into the office every time feeling very positive about the outcome.

My nurse (Jackie, I believe) was so amazing and my the egg retrieval so much easier. She made me feel so calm and relaxed during the procedure. And once the procedure was over she was so kind and helped me prepare for discharge. She was very friendly to myself and husband. People like Jackie really make scary/stressful moments so much easier, I will always remember how kind she was.

Dr. Awadallah and his team have been nothing but wonderful to us during our time with them. They thoroughly explain every option you have and every step of the way. When I had my first IUI done and the doctor said I will pray for your miracle, I knew we were in good hands. The goal was to achieve a successful pregnancy and that goal has been achieved. If you want a compassionate, caring, very informative fertility doctor these are the folks to go see.

I have been to the laboratory several times. Today I felt as if the receptionist was not professional and spoke down to my wife and I. She also tried arguing with my wife about payment and cost. Also everything felt as if it was a hassle for her to do for the Patients. I enjoy IRH but the laboratory needs some improvement.

Communication is lacking severely. Took us several weeks to get them to understand we just needed a paper filled out. They were very condescending to my husband when speaking to him. We loved IRH, but this lab is no where near on their level.

Front desk are rude. They talk down to their patients as if we don’t understand basic functions. We’ve experienced that twice at the rookwood location. When we go in it seems as if we’re an inconvenience being there. It doesn’t make for a relaxing experience when it’s already stressful enough. They need to have a bit more empathy and be a bit more personable and try to make the patients comfortable.

Front desk at Ovation in Rookwood was quite condescending to my husband and I when we were doing our IUIs with IRH. Asked hubby questions like a robot and showed no compassion or wished us good luck with our procedures

The people you have hired there are amazing. I cannot express how much I appreciated my nurse. She was beyond excellent.

Very unprofessional place. The staff are robotic and dont want to listen to anything you have to say. They just keep repeating the same thing over and over like they are being Jerks. The location itself looks like a back door operation. I have been to other clinics and this one is by far the worse.

Always ask for paperwork from this place or better yet, ask for another place. This place was very unhelpful and made an uncomfortable experience worst. I just got the receipt for $200+. I was asked for my card for a $97 payment which he had to write down my card number by hand to take to their headquarters. He told me to leave the amount blank because insurance might cover it. Sure.

This place is amazing. My wife and I were told by several doctors that we would probably never be able to conceive. We were recommended this place to give it our last shot at being parents and they really pulled through. We now have a beautiful baby thanks to this place and we are so happy. Thank you so much. I speak highly of this place to everyone.

The communication between us was excellent and very positive. They have really been helpful during this process.