Pat Walker Health Center

I’ve typically always had good experience here as far as health clinics are concerned . Some of the doctors like Dr. Beck are particularly nice and attentive . Good overall

They are a joke.You will receive better care from any other walk-in clinic.They are apathetic, unprofessional, file insurance wrong, and are always booked out for days. Nobody plans on being sick.

A longtime member of campus staff, I’ve found that Pat Walker Health Center consistently meets my needs. The staff are available, friendly, and knowledgeable. The facility is top-notch, and the location is very convenient. Communication is consistent and proactive. Medical care is rarely cheap in this country, but my insurance has served me well at PWHC. Highly recommend anyone needing care, especially folks with a connection to campus.

I have been coming to this facility for regular injections for almost 2 years. Ive always found the staff and medical professionals friendly, knowledgeable, and skilled. On campus location is convenient for my needs and when I need it, parking nearby is extremely helpful.

Pat Walker Health Center consistently delivers exceptional patient care through their highly professional and compassionate staff. From the welcoming reception to the knowledgeable doctors and nurses, every interaction has exceeded my expectations.

I saw their advertisement on counseling and helping with mental health, when I finally got the courage to go up there and ask for help they let me have an evaluation by a nice lady. She asked me questions to see basically how mentally ill I was. Then a few days later I got an email saying that they can’t counsel me there I have to go somewhere else off campus for counseling. And offered some group therapy club things…after I told them I have social anxiety.So basically If you’re too messed up then they don’t want you cus you’re a liability. So I’m paying for counseling services that I’m too broken to use. It’s a waste of my tuition.

I recently called to ask about an insurance question, and the lady who answered was very rude. She would not let me talk first off, and then when I did would not listen to me. She was also talking to me like I stupid. It was too early to be that mean. I dont personally care, but maybe for future reference, have your callers be a little more nice.

I get my allergy shots here weekly and they’re super quick and kind about it. Would definitely recommend!

Always super friendly, quick, and helpful! Very good resource for students, especially those living on or near campus! Take advantage of PWHC!

I went to the womens clinic and although I wasnt excited to be there, every step of the way I spoke to a new staff member and their attitudes were amazing. They were all kind, posed no judgment and were just genuinely happy I was doing my part to take care of myself. Loved all the doctors and nurses here.

Ive had very mixed experiences with Pat Walker, but I havent felt the urge to leave a review until today.The only reason I am giving them more than 1 star is because of Dr. Acosta. He is a fantastic and friendly doctor, and I am extremely grateful that he thought to test me for Celiac disease. I came to Pat Walker several times over 2 years due to strange and chronic symptoms, and tried a few different doctors. Until Dr. Acosta, none could put the pieces together. One doctor even told me it was just anxiety, and that I should lay off the energy drinks (which I dont drink). It was extremely condescending and disheartening. Turns out I just need to lay off the gluten!Today, I had an appointment with the Womens Clinic at 1:30. Being an off campus student, I left my apartment an hour before my scheduled time and drove 25 minutes in a torrential downpour. Pat Walker only offers about 6 patient parking spots, which were all occupied. From 1 pm to 1:30 pm, I drove all around searching for parking to no avail. There were no available spots on the street, nor in the Garland parking deck. I was forced to cancel my appointment.While this was unfortunate, the woman who handled my phone call was even more unfortunate. I was extremely stressed when I called her to ask her to cancel my appointment due to no available parking. Rather than being sympathetic at all, she came across as incredibly annoyed. Exasperated, I asked if Pat Walker was planning on adding any more patient parking spots (since they have been continuously doing construction for almost a year now). She responded No, our parking is LIM-I-TED, as if I am hard of hearing. She told me I should have tried arriving earlier, as if leaving an hour before my scheduled appointment is not enough?My issue is this: I am a stressed client, trying to seek medical help, and I was unable to find parking. I was treated like a nuisance by the staff. Even IF the staff feels that its normal and justified for a clinic to offer only 6 measly parking spots for off-campus clients (which personally, I dont), the least they can do is respond in a sympathetic manner. Pat Walkers staff exacerbated an already stressful situation.

My experience at Pat Walker was a very good one. Dr. Beck was extremely thorough and seemed to be very genuine. I needed several tests and X-rays all of them together took less than an hour. Very affordable, especially when compared to other healthcare providers in the area for uninsured patients. Super friendly staff. 10/10.

I’ve been here twice, once for STD testing, and once for an IUD. i saw two different doctors, both were super amazing. they were the ones to even inform me about all the good things about the IUD, and were very comforting & understanding the whole time i was getting it put in. The nurses are amazing too. Would very much recommend

Everyone is nice and helpful! Especially Ashlynne! She answered all of my questions thoroughly and is always so welcoming.

Friendly and knowledge staff, and easy and fast check-in. Literally the most convenient doctors appointment Ive ever experienced. Dr. Schultz and Nurse, Wendy, provided outstanding help, and the wait time for an x-ray was short. I admit it was a rainy day and early morning, but I could still gather the clinic is sincere and diligent.

So I went to the womens clinic for an IUD. That process went smoothly (minus the part where idk how much it costs and no one would tell me). But i got it on friday. Why would they put an IUD in me on a friday when they’re not open saturday or sunday. I am in the most excruciating pain of my life, and no one to help me. They said “come back if you have a fever or servere pain” I have both and i don’t know what to do or why they would do a major procedure on a friday with no available follow up care. I am also very stressed about how much it’s going to be, and I don’t know how to find out the cost .

Please do not let your U of A student go to this clinic!!! My daughter went there her Freshman year 2 days in a row. The first day they told her she had a cold. She went back the next day with a high fever, and was told that her white blood cells were elevated, but they didn’t know where the infection was so they gave her a general antibiotic and told her to rest. Luckily her sister was in town that night and stopped in to see her. She took her to the emergency room because she was concerned. Long story short, we spent the next 29 days in the hospital fighting bacterial meningitis! And after all that, they sent us a bill for their service! Had to pay because they will hold your grades, and you have to turn in your grades by a certain date to keep your scholarship! 1 Star is too high for this place, but you can’t leave a review without giving them that!

As a healthcare professional myself, I realize the difficulties of everyday practice and adding a pandemic does not help because assumptions become easy to make. However, there are rules every provider practices by. I have seen and heard mixed results about being treated here and was hesitant to send my daughter. Her chief complaint was severe throat pain. Fully vaccinated last spring, she was very surprised to be Covid+ when she was tested on arrival. However, being told to just go home and be fine is not good enough. Listen when a patient tells you their symptoms. The next day, in more pain, she went to a minute clinic, was swabbed for strep and was also positive. The reason she was not swabbed for strep at Pat Walker was that as she was Covid+ they were not going to expose the staff to a potential cough on swabbing. Are you kidding me? You are healthcare workers! Remember, you are vaccinated....youll be fine. So more money spent, time wasted and pain for my daughter. Not professional or helpful to the already shaky reputation the clinic seems to have.

This place is a complete JOKE!!!! I have been there 3 times. The first time I went there they would not give me medicine and when they did blood work they didnt know how to draw blood and stuck me 4 or 5 times. I actually wound up in the hospital a week later due to the lack of proper treatment and help for what I had. The most recent time I went was this Wednesday. I went up there because I woke up with my voice completely gone, dry coughing, very sore throat, upset stomach, temperature of 99.6, body aches, head ache, and felt very weak. The Doctor I saw refused to do test on me to make sure it wasnt something else saying it was the common cold. I fought with her telling her I know my body very well and I know this is not the common cold. Long story short I left with no help. You would think that they would do everything they could to ensure a student isnt contagious so it is not spread to the whole college. I left a message with the supervisor and have yet to receive a call. My mom will be calling the university to complain. This is unacceptable of a doctors office and I along with many other people I have talked to said they will not be back unless something is fixed.I ended up getting an appointment at another doctors office and when I went in the doctor immediately knew it was strep by looking at the back of my throat and were in shock that a doctor didnt see that. He did a test to ensure it was and they came back positive. He also said I am having flu like symptoms and to be resting, drinking a lot of fluid and take my antibiotic for 10 days so my strep does not get worse as well as taking medicine to keep my fever down.

This place is really convenient. I come by weekly for shots and they always have me checked in by the time I make it to the check in desk.

I was shocked when I saw PW had a 2.7 star average rating. I have come here for the past 4 years and received nothing but excellent treatment from the front desk staff, the nurses and the doctors. Highly recommend my doctor of this time, Dr. Acosta with his excellent professionalism, bedside manner and eagerness to help.

Set an appointment and was told to be there 30 minutes early to fill out paperwork. I showed up 25 minutes early because I had to jump start my car to find out that my appointment had been canceled because I was not there 30 minutes prior to the appointment. I asked the receptionist if I really needed the full 30 minutes to fill out paperwork to which her response was I dont know if youre capable of that or not. She offered to reschedule for the next available appointment, even though there was not another soul in the waiting room. I declined as I had already waited 3 weeks to get in for this appointment. In 27 years of going to different doctors offices, Ive never had an office cancel an appointment for showing up 25 minutes early. I will not be using the Pat Walker Health Center for the remainder of my time as a student and will try my luck in the Healthcare Marketplace as soon as Im eligible for open enrollment. Not worth it.

Went into Pat Walker health center around 830 in the morning with severe stomach pain. They had me back in less than 10 minutes, checked me out and had me on my way to the ER in under and hour where it was confirmed I was having an appendicitis. Everyone at the health center was very nice and comforting while also getting me taken care of. Thank you to all the people who helped!

Rude staff that will hang up on you. Literally dont even say bye or have a good day they just hang up

The CAPS Program:I’ve battled depression for years after my brother passed away and even my professor expressed concern because I was missing class due to it. He advised that I go to Pat Walker to seek help and I set an appointment.I waited about two weeks. I set an appointment for 10am, but apparently that means your appointment is for 9:30am for paperwork (it must be enough paperwork for a house purchase!).The morning of, I left my house early and arrived at the campus at 9:30am. Parking was horrendous, as you can assume. So, after walking all the way across campus at arriving there at 9:50, I am met with a receptionist that tells me that since I was not there at 9:30am, my appointment was cancelled and I’d have to make another one for two weeks in advance!Listen, I know I wasn’t early early, but I’ve never heard of anyone cancelling your appointment for being there in advance?? If you want me there at 9:30, make my appointment at that time. If I’m early to MY APPOINTMENT TIME, why is it being cancelled?I’ll add to the fact that there was NO one in the waiting room. This place is a joke. I made an appointment but I was so upset and discouraged that I just threw the reminder card in the trash. I don’t mind paying for help that is actually effective and doesn’t cancel appointments for early arrivals.

I went to Pat Walker after complete dissatisfaction at Med Express, so clearly Pat Walker was better in comparision. Im giving 4 stars because the MD had good bedside manner, was thorough (still waiting on a referral however), and checked up on me through the patient portal website. The phlebotomist did a good job- he drew 5+ vials of blood and I barely felt it since he did a pretty good job making chit chat to distract me. My service at Pat Walker included more tests- EKG, eye exam, lab work, etc- and was CHEAPER than my med express bill. Granted, I had to make an appointment and I waited a loonggggg time to be seen, but I was much more comfortable with the competency of those around me.

Well i could’ve died (it really felt like i was) bc of how one of the doctors didn’t prescribe me the medicine i asked for back in October. Dr. Susan Raben-Taylor seemed to listen to me until i asked for prednisone, which treats bronchitis. i always get prednisone when i get really bad bronchitis and need it for bronchitis especially since i’m asthmatic. i’d had a really bad cold that turned into severe bronchitis and when i asked for the prescription she said “no, we’re not going to do that.” and that was the end of that. she ended up giving me a regular rescue inhaler and a corticosteroid inhaler that she said would help the inflammation in my lungs. well it didn’t bc as an asthmatic would know, corticosteroid inhalers take weeks to start working so it was pointless to begin with. i got it anyways and as expected it didn’t work, but gave me minor oral thrush on my tongue so that was a wasted $60.Fast forward to fall break and I ended up getting pleurisy (which is basically one step away from pneumonia) and it hurt to take deep breaths, cough, laugh, sneeze, move around when trying to fall asleep, etc. When I say hurt I mean INTENESE PAIN. It felt like someone was stabbing me over and over again when i would have to cough (since the bronchitis was still there.) When I coughed, I couldn’t do it standing up, I had to sit down or kneel over because of how bad the pain was. The lining of my lungs was severely inflamed WHICH COULD HAVE BEEN AVOIDED had I been prescribed prednisone. But noooo, the doctors “know best.” Umm excuse me but have you been in another person’s body and know it like the actual person does? I know my body and knew I needed prednisone.Anyways, the pleurisy lasted all of fall break, and I went back to PWHC, this time to Dr. Deborah Deere, who was an angel and felt my rib cage and lungs and ordered a chest x ray to make sure i didn’t have pneumonia since i was complaining of pain so much. They didn’t see pneumonia but wrote me antibiotics just in case and Dr. Deere told me to take ibuprofen since there wasn’t anything much else they could do since I was far into having pleurisy already. I ended up having the pleurisy for about 2 weeks before the pain finally went away. Lemme tell you when i had it i was scared to even go to sleep bc i was terrified of waking up and not being able to breathe, that’s how bad it hurt. Long story short (lol apologies for how long this rant ended up being) this all could have been avoided if the first doctor had given me the medication i asked for since it is after all my body and i know how it works and its limits and breaking points. People know their own dang bodies, don’t try and act like you know better bc you have the title of doctor on your name.Needless to say, be careful choosing your doctors at PWHC. I recommend Dr. Deere or Dr. Howerton. Both are angels and seem to genuinely care about their patients.

The normal medical staff is fine, and they deal well with normal and conventional medical problems. But I had bad experiences with CAPS, particularly their greediness and lack of really understanding. Not to mention their use of grad students as counselors. Find good mental health counselors can be hard, and CAPS is not the place for it.Edited a year and half later:I discovered Im trans and there were plenty of chances for the 3 different counselors I met with to help me figure this out. Instead I went through a hell of suicidal thoughts and depression before finally figuring it out for myself. Shout out to Ryan Burchfield and Meghan Werner. These two community counselors (in Rogers and Fayetteville, respectively) helped me a ton. See one of them if you think you may be non-binary or trans or in the lgbtq+ community and need counseling.

Here is what they do, you schedule an appointment and you are late 10min what ever is the reason and they charge you $40 and putting hold on your UA account. However, they can hold you on waiting for 40min and no penalty for them. Not Fare, just using a student as business.

Very rude service. Uninformed staff, very sarcastic communication when asking question, talks to students as if children, and has given multiple instances of false information-simply to hurry through clients. Unprofessional

I have had nothing but great experiences during my visits to Pat Walker Health Center. With it being located in the heart of campus and being staffed with amazing and very nice individuals, I would not hesitate to visit if you are a student or staff of UARK.

The receptionist at the primary care clinic are some of the best people on campus! They are the best A. Porter

Im guessing that all of the reviews are from bratty special snowflakes - but this place is great. Shultz and Sharaf have LITERALLY saved my life! Ive never had a problem getting an appointment, and rarely have to wait once I sign in.

Dr. Acosta is wonderful! I have had mixed experiences here and I was worried to go back, but my last visit changed how I viewed Pat Walker for the better. Dr.Acosta was very knowledgeable and I would highly recommend him

Waiting an hour after checking in at the front desk. told them I had to leave because had somewhere to be. Turns out they didn’t even check me in.

I went to the gyn clinic and NP Weaver was so knowledgable and helpful!!! Thank you all for supporting health and inclusion in this community.

Very thorough doctors. I highly recommend Dr. Sharaf and Dr. Acosta in primary care and Georgianne Weaver in the womens clinic.

Went in for a CAPS meeting, my Dr. Told me all the things I already knew on what to do. She didnt seem understanding and there was nothing gained from the apt. at all.

If you are a faculty member, I highly recommend finding doctors off campus.

My personal experience using the tele system was great.

The call center people are so rude that I felt like I would not go there anymore. Disappointed UARK. They should fire these people.

All they want to do is covid test you, and its impossible to schedule an appointment online that is actually representative of what is wrong with you.

Counseling here is an absolute joke, just the absolute worst. I would rather just talk to someone on an online Q&A forum and you should have more qualified and understanding advice.

Been many times. Theyve always been quick and extremely kind and helpful.

Hours say they close at 7. I call at 530 there machine says there closed already.

Had multiple bad experiences with phone-calls and psychological services are not great.

Friendly and helpful people!

The staff is amazingly friendly and they are so caring and considerate. The medical providers answered all my questions and were so helpful!! Wonderful service!