Sonora Quest Laboratories

The absolute worst blood draw we have ever had. If you don’t have any other choices and you must go here I highly recommend getting anyone but Jodi. Our Dr said to see Robbi, the office and Jodi yelled at the app time from behind the office window that we could not request a phlebotomist. We had to come here for a pediatric draw and she made it a horrible experience with her inappropriate yelling across the office at other employees, her lack of people skills and her aggressive physical and verbal actions during the draw. She continually yelled through the entire draw caused pain for our child the entire time of the draw to the point he was unconsolable. I have never had a draw that hurt past the needle poke as it should be. But for our son she hurt him the entire time. I have had many blood draws and this was the absolute worst experience.

They sent me to collections for a $13.93 bill that I did not know I owed, and they never so much as reached out or attempted to contact me beforehand.I have had many labs drawn here over the years, and I am always happy to pay my bills, and I always have paid them on time. There was no attempt to bring this bill to my attention prior to sending it to collections. I would have happily paid it IF ID KNOWN I OWED IT.There is something wrong with these people...

TLDR: If you are going to this site for a pediatric blood draw, request Robbie. Do not accept no for an answer.This was my sons first ever blood draw. We arrived at 7:15. They were prompt at getting us in, but I quickly got a bad vibe from the phlebotomist whos name I cant remember (shes lucky). It took about 15 minutes to get all the documents in order, which compounded my sons anxiety. Subsequently, she missed his vein and instead of removing instantly and trying the other arm, she stabbed around for a while. 2 minutes later my son is out of the chair and fighting his way to the door.We had to return later since they forgot to take blood from my daughter for one of the tests that was prescribed. What was a separate slightly annoying issue turned out to be serendipitous. We were able to coax my son back into the office and request Robbie as the phlebotomist. It went incredibly smoothly. Hes both a competent phlebotomist and equally important has a kid-approved sense of humor (perhaps a bit much for us adults, but thats totally fine with me lol).

I’ve worked in healthcare for over 10 years and this was by the worst experience I’ve ever had. No patient experience should be handled the way mine was. First you walk in and they are blaring loud rock/pop music, so loud you can hear it before entering the building. They shout at you to be heard. Second the staff are rushed and rude. I watched an elderly woman come in after me and struggle with their kiosk and instead of being polite and helpful they laughed and her and just kept saying “it works!”. The lab tech who did my draw was no better. While the actual stick and draw were painful but ok, when it came time to finish she slapped on tape I was allergic to. I asked for another option was told “no”, told her what she put on would give me a rash with no response and had to remove it myself and ask for a paper towel. Only came to this facility because the NAH lab isn’t currently contracted with UHC insurance and I needed pre-op labs. Next time I’ll take a day off and go down to Phoenix I guess because I won’t be stepping back in this facility.

I had my blood drawn by Robbie today, and I couldn’t be more impressed. With over 20 years of experience, Robbie made the process completely painless—seriously, I didn’t feel a thing. If you’ve had trouble with blood draws in the past, I highly recommend coming here. Robbie’s skill and expertise are second to none!

Wish I could have rated 0 stars. I have had appointments for both visits and both times was turned away the first time was because it was the day before 4th of July and then this last time was told they didnt have Internet so they couldnt do my lab. I feel like they should be going through their appointments for the day and just briefly review what needs to be done and if it cant be done calling the patient. Since they havent done this I have wasted time on my days off of work and around $40 in travel getting there due to their lack of communication and preparation

I had the best blood draw experience here. Robbie is hands down the best phlebotomist Ive ever had- I have small veins and often get light-headed at blood draws but he got the needle in first time, practically painless, and was so friendly and funny. He is an absolute gem of a human being and an incredibly skilled professional. I hate getting my blood drawn when its done by less skilled phlebotomists, but he was so excellent, and I had an absolute blast talking with them, the whole thing was actually an enjoyable experience. Thank you Robbie!

An absolute breeze and I felt safe at this location. Im very nervous about blood draws and have had experience nearly passing out because of it and Robbie made it quick, easy and painless for me :) big appreciate, especially with my insurance making this visit free. Will be returning for future routines while in school!

Some reviews amaze me. Reviewers who only give poor reviews or only have 1 or 2 reviews seem to lack validity and cause me to wonder if there are alternative objectives in play? I am not sure.I have been visiting this lab almost every week for well over a year now. The team here had a tough time over the recent past. It seemed like there was huge demand during covid times. Every patient seemed to be stressed out and cranky. I watched the staff take abuse from so many because they did not have the information that the lab needed, yet somehow that was the staff fault.I have been here in busy times and slower times. Not every visit is perfect. However the staff is always calm and professional. The lab services are done with care and kindness. I appreciate their professionalism and patience. They are respectful at all times when I have been there even in the face of unreasonable, cranky and sometimes downright disrespectful consumers.

Check in was not good...but Carrie was great and I am not an easy blood draw

I was doing a favor for a friend today who needed me to pick a urine collection bottle for her when she couldnt leave home. The intake person at the front desk, I believe his name is Robbie, was incredibly rude to me and when I mentioned it he just said WHATEVER. I work in healthcare and would NEVER treat patients the way I was just treated. Sonora Quest you should really rethink who you put out front for customer service.

The guy at the front desk was curt and seemed impatient. Everyone seemed stressed. However, they were able to take us as a walk in 2 hours before our appointment.

Very unprofessional. Worst “bed side manner” I’ve ever experienced from a lab.I’ve had many, many blood draws. I don’t like needles, so I have preferences when getting lab work. Very easy accommodations to do. Gave me a hard time about having a needle phobia. Didn’t listen to me at all. Told them I wanted my blood taken out of my left, made me get it taken out of my right. Saw I had tattoos and gave me a hard time about that. I hope I never have to go here again.

Wry courteous and friendly. In and out in no time and no pain. Thank you for a great experience as I am bad with needles.

Do not trust this place. They sent me a $300 bill with only two weeks to pay. The supposed bill was for something 14 months ago. I already paid my doctor now they are asking me to pay again. My doctor at Aspen was of zero help and basically said good luck.

The staff is professional and very good at what they do. I do not appreciate the new appointment system nor the sign in kiosk. I called to make a next day appointment and was told they were booked and I should plan to make that appointment 10 days to 2 weeks out! My doctor requested the blood work be done within a few days! This new system is most definitely not working well for this community. I am betting this is a Corporate decision not a local one. I have not met anyone who has anything positive to say about the new system.

Never had a bad experience! Fast, effective and good at what they do.

I can see why some people are upset with this place. I like the staff here because they are polite, but I cant stand the company itself because they are not organized and they made it difficult for me to access my results online. I had to wait long periods after verifying my identity to get results, and I never did get them online. I also had an appointment and it took nearly an hour for me to get seen just to do a drug test, though going on a Friday doesnt help either. Honestly wish I could of picked another day, but needed to get the test done asap. The lobby was also full of people and a long line went across the entire lobby. That made it really difficult to social distance from others as well.I dont plan on coming here again. That day was just too stressful and its not worth it.

The computer appointments experience is a total joke with nothing working and the appointment time actually turning out to be meaningless. Better to just go in and pray that the lines are not too long. Once we actually get in to see if phlobotomist the experience over many years has always been mostly pleasant and reasonably pain-free. Forget trying to work with a corporate computer scheduling system; it is a disaster.

The lady at the front desk was extremely rude and unhelpful. She was rude to me and a nice couple that needed help. Valentina would call other people up to the window while I was standing there after I had been called up. If I had questions she did not help me. Just continued to send me away and call me back with no knew information or help. She seemed annoyed to be there and from a healthcare employee she should not be allowed near any type of front desk. Totally unprofessional.

This place is ridiculous, had the first appointment of the day, and they allowed 15 walk ins ahead of me. I don’t understand why they even have appointments if they don’t honor them. If they want to do strictly walk in first come, first serve, then just do that… but don’t allow people to plan their days/work with an appointment and then make them sit for 45 minutes. On a side note, I got to listen to the extraneous rude receptionist chastise each person as they came to the window for different questions they had. So to summarize… inefficient, rude and unhelpful.

I arrived at 6:45 am and there were 15 people in the waiting room. I did not have an appointment, so I signed in and waited. As I waited my number in line dropped to 17 as I watched people with appointments be served ahead of me. The other SonoraQuest locations in town are closed so everyone is being sent to this location. When anyone asks how much longer, they only get attitude from the front desk. I get they are short staffed. I get that we shouldn’t take it out on the people who actually showed up to work. But how is this our problem? SonoraQuest needs to get their s**t together and stop taking it out on folks who have no other option but to come here for tests. I’ve been here now for close to 90 minutes, and I’m still only #7. I’ll be lucky to get out of here in 2 hours. If I could give it 0 stars I would. Unprofessional and zero empathy.

I really appreciated Valentinas painless blood draw. Seamlessly found my vein and I did not feel her switching out the vials. Despite my best efforts to avoid it, I often faint, or get close to fainting, during blood draws and she was so patient with me. She called another tech over to grab me some water and to put a cold rag on my head once she noticed me starting to lose it a little bit. Everyone was so kind and calm in a moment I found embarrassing.

I just dont understand why people give this office such bad reviews. I have been coming here for years and have never had a problem. I was there again today and all of the staff were very friendly and professional. The check in process was seamless. Valentina, the phlebotomist that I had the pleasure of meeting today, was so, so kind, sweet and an ACE at what she does. She is my hero especially having to be there (as the rest of the staff is required to do) in these most distressing and worrisome times called COVID-19. BRAVO to Valentina! I just wish I could have given her a hug!

Always professional and their technicians are expert and painless with blood draws.

I didn’t even want to give 1 star. I get my blood drawn on a somewhat regular basis and have used OTHER Sonora Quest labs before and they all have been great. However after attending the flagstaff location i can guarantee that it will be the last. As soon as i sat down i should have known something was wrong by the way multiple people were acting while they were waiting as well. 2 hours later i found out that they have zero respect for anyones time. I spent over 2 hours waiting just for them to ask for my information and ask if i had a labs sent in. Which if it was me i think i would have looked at that before i had someone sit for over 2hours. Fast forward to the ending i never did get my blood drawn. I would HIGHLY recommend anyone looking to get blood drawn to look elsewhere and use THIS location as a last resort.

The Cedar Ave location (now closed) was professional and courteous. The San Francisco location was not. The office staff immediately rejected my blood lab paperwork without looking at it, I had to insist that they examine before they allowed me to complete the lab work. They gave me urine sample instructions which the whole waiting area got to enjoy hearing. Then they messed up the lab, requiring me to return a second time to redraw.I return again for a different lab (having made an appointment) and was told that a) I dont have an appointment and b) they dont accept the labwork kit that I had and c) I had the wrong location. I showed them the paperwork showing my appointment, but still no go. I asked for an alternate location and they had no idea.I called the labwork kit company who were surprised that I was refused service since they had been working with this lab for years.Even though its a pain to go to Phoenix, that is where Ill be getting blood work done from now on.3/6/18 update: Thank you Kim for reaching out to discuss the situation. While it appears this will devolve into an I said/they said standstill, I appreciate your concern and willingness to go over the matter.

Always treated with kindness and respect. They do a great job of getting me in quickly as a walk-in.

Nowhere on the website does it say covid testing for international travel only. I am a PE teacher and my roommate tested positive and is sick.I scheduled an appointment. Took time off. Get there and the lady behind the desk was very rude. Short and aggressive. She said, We do not do random testing on ordinary people I am a PE teacher who just taught over 300 children. Guess thats ordinary.

I can attest to horrible customer service. The gentle woman has an accent and does not like to answer questions. I just wanted to know if they administer the PCR test before booking an appointment. For anyones edification they DO, yes, but only if you are flying somewhere or are going into surgery. Since they may be less helpful hopefully someone will find my information useful and can avoid the cranky Abuela.

A lot can be said about service at this particular location. Lab tech I had today was quite good, particularly since I have uncooperative veins. So I finally achieved the purpose of my visit. But satisfaction ends there. Lets start with the annoying and dehumanizing as well as wobbly electronic sign in machines. They are not obviously or conveniently placed and the receptionist who doesnt even look up from her computer to direct patients to sign in stand around a corner from front desk. You sign in, then have to wait. Then you finally are called to hand over your insurance cards and lab order. Are you going to get test now? No! You are sent back to sit down in waiting room. If you try to inform lab tech that you are hypoglycemic, fasting for test, getting sweaty, dizzy and shakey----forget any understanding or concern that you could pass out at any moment. Youre told they do not know how long it will be and to go back and wait patiently. Apparently , SQ employees dont care about hypoglycemics or diabetics and consequences for not knowing if they should leave and come back another day or tough it out. I left and came back this morning. My punishment was phlebotomist handing me a 3 year old bill that had been covered by medicare but mishandled by Sonora Quest. Im in search of another lab in Flagstaff.

After rearranging my whole family schedule in order to be able to come to this lab at early hours (6:15 am), before work, fasting for 12 hours, being there even prior to the appointment time, I was told (after checking in and having my insurance checked) my lab order was never sent from my physician. I called the physicians office once they were open to be told it was indeed sent to Sonora Quest on 08/19, almost a month ago. The receptionist explained she had looked through their orders until back in June and nothing was there. After asked how come this practice doesnt check if everything is set for the next days visits, I was told we leave it to the patient to do that. I was shocked with the answer, but went further asking How can I, as a patient, know if YOU are ready to see me?. It seems like common sense to me that this is the LABs job, not mine. Her simple answer was Youd have to call us and check.. Ok, so here we go: not only I have to make my own appointment online, check in in a kiosk by myself upon arrival, I also have to track my dr, make sure my order has been sent to Sonora Quest, call Sonora Quest and make sure they are ready to do their job? That is not acceptable. I work in the health care field and this is NOT how patients should be treated. Whats next? Are they handing me a needle, syringe and a vial so I can extract my blood too??

Awful. Just awful. Was told it would be 20 minute wait... Waited for nearly 40 minutes then asked, finding out they skipped me and instead of doing mine next they made me wait for 2 more people. A total wait of an hour, also the phlebotomist was not very hospitable.... The front office staff is daft. I was so unimpressed by them. The convenience of being above my doctors office is not even worth it. Next time I will drive to the other location

I was in and out with no appointment in 30 minutes where I was kindly greeted by Mary Lou! Extremely professional & kind! I had to ask her why there was only a 2 🌟 review for Sonora Quest & she explained they were shirt staffed & covid leaves. Which to me is completely understandable. Sonora quest isnt the only business hit by covid. Wish people realized that before all the negative posts about this place. BE PATIENT. Mary Lou, you get 5 🌟 from this guy!!

Online appointment booking is broken. Had to schedule 3 Covid PCR tests before it worked ; the system booked my tests at the wrong time every time. Because of those problems, I got my test 48 hours before travelling, so didnt have the results in time for my flight (only got the results 72 hours after my test). So, it was a useless test that cost me 115$ usd, just so I have to pay another 250$ test at the airport.

Checked in at 7:30am getting dirty looks by front desk girl because I didn’t have a mask. Asked if they had a mask for me with the response is a snarky NO. The one time I am without by mistake. So here I am fasting, sleepy and without mask, looking at a two hour test. There is no where to go to get one at 7am. So I forgo the important testing I need and go home. I wish there was somewhere else to go get lab work in Flagstaff this lab needs a real lesson on how to treat people.

My first visit to this lab was absolute garbage. HOWEVER, theyve completely changed. They were well staffed, I was checked in right away, everyone I spoke with was nice and energetic, and my Waite time was only 15 minutes despite them being super busy.

Terrible Company been trying to get an appointment for a Covid test and there online appointment system is a nightmare. I swear on my life I made an appointment for 10:45 and I woke up and checked my confirmation emails it changed my appointment time and didnt even make it clear to me. This is my second time dealing with this company and hopefully my last.

I needed to get blood work for an allergy test and my doctor sent me to Sonora Quest Labs. The test required 2 vials of blood be drawn. Melissa, the phlebotomist, extracted the blood. Hands down, shes the best phlebotomist I ever met. I couldnt feel the needle going in or doing the switch-out of vials. The best part - no bruising the next day.

After waiting 20 mins. I was taken in and poked from two arms with no success. I was told Caty was going to be with me in a sec. After waiting 5-10 more mins. I needed to check myself how much more I needed to wait. Total wait time was an hour to get finally poked one more time with a butterfly and some looking around for the vein inside. I am in so much pain right now. I’d avoid this office at all cost next time.

Wouldn’t give me the car side COVID testing option online. But it would for my roommate. I tried to call but you cannot reach a human being, only “location information”. When I made an appointment through the only option that I had, they yelled at me and told me to go to me car. Been waiting in my car for almost an hour. Crazy how hard it is to get a test in flagstaff. Pathetic in fact.

I can’t believe how difficult this place is!!I showed up the first time and they had a full waiting room and told me to come back because they are having technical difficulties.I came back today and waited to check in they took my paperwork and insurance card and told me to go sign in at the kiosk. In the meantime everybody that came in behind me had gone straight to the kiosk (they had been here before) and now I had to wait and sign in behind them making my wait even longer. There are no signs directing you to sign in and the young woman at the check in counter is either over worked or just not helpful.DO NOT GO HERE!!

So one thing Ive learned in life is that if someone says he is good at something, hes probably not. The phlebotomist said he was good and ended up not being so good. To begin with, instead of calming my daughter, he kept doing and saying things that were more excitable, almost like building up suspense for it. He had to keep moving the needle on my poor little girl, which, of course, was painful for her. She cried more than she ever has for a blood draw or immunization--for her last 4 she didnt cry a bit. However, this time, it was much more painful for her. He had to use me and another person to hold her, which weve never had to do before--quite traumatic for someone so young. All of this was after we had to wait quite awhile in the lab room where there was nothing to occupy a small child.

I strongly recommend finding and using another lab. Customer service is horrible and a long list of broken promises of length of time to get lab results. I am like most people, when it comes to health concerns I want the lab I use to be professional, timely and attentive to my concerns however this lab did not meet expectations. I will never spends hundreds of dollars at a lab this poor again.

I consistently drive across town, for years now, to this location for blood draws, as they use small needles as requested, never once caused me any pain and are unfailingly professional, courteous and efficient. Highly recommend!

The barcode scanner to sign in did not seem to work, but from the front staff to the tech, the employees were unusually professional and kind. This was actually a pleasant experience and I recommend using this facility.

Horrible. The lab techs are constantly goofing off and chatting. One took a blood sample from me without gloves. They discarded a 6 month standing order, forcing me to get another, and completely ruin my medication timeline. Never going back.

The Flagstaff location is horrible. My wife had bloodwork done and did not receive after a week. When she tried to call to get information, she could only get a recording. This location is stealing money from people and should be shut down.

Tiffany, good job... I told be a little hard, but I dont know what happened with my veins in my arms. The rapping help save my arm from being brused so thank you! Keep up the good work David

Usually Im super happy with the staff. Theyre awesome. I went in today at 4:02 and she said they had closed at 4pm and they hadnt locked the door yet. She said too late were closed and wouldnt help. I know its letter of the law but I was disappointed.

Doctors need to know this is not a safe place to send their patients. Unprofessional and scary bad treatment . i believe it may even be illegal to operate without experienced employees or a sign on their office... They do not take major insurance.. what ?

Grossly understaffed. Long wait times.

Fix your website.Not true advertising. Not testing everyone for covid, and no drive through. Horrible serviceCan only test for covid if your are traveling internationally or pre-operation. And they charge you. Don’t waste your time to be told to leave.

Something is wrong with the billing process because after paying for getting blood drawn for my labs I continue to get letters and phone calls being told to pay my bills. Even talking to the bank and seeing that they took the money out, the banker said that they have a lot of problems with this Senora Quest with people having the exact same problems

Great Customer Service: I went to Sonora Quest this morning (3/21/2019). Two very professional ladies assisted me and I had to fill out the Kiosk. Which by the way was not time consuming nor complex. Thank you for a professional experience. Sonora Quest ROCK!!!

Robbie did a great one-stick, 3-tube draw after explaining all the steps and doing all the ID checks, etc. Great service and pleasant employees! In and out in 15 min. Thx!

Very helpful team - my lab request was unusual & a bit difficult to figure out, but the team there helped me get what I needed. They were courteous and professional.

These folks are impressively incompetent. After waiting an hour they informed me the computer did not properly check me in (somehow my fault) and I would have to wait another hour to be seen. Worst medical experience I’ve ever had.

Ridiculously stressed employees who articulate being overworked. Make sure you MAKE AN APPOINTMENT to engage with these people who are openly hostile and antagonistic, or you could be WAITING for an HOUR PLUS.

A little unprofessional the lady in front desk,And then appointment not functioning accordingly.

I have always had wonderful service from staff and technicians. I go to the San Francisco place which is near home. The best way to do this is scheduling an appointment.

May be the worst place on earth. Staff never nice and act like they dont get paid for their jobs. Everything you do at this counter is wrong. They need someone to manage this place.

Its a nightmare trying to contact them. I had an issue with my bill and have been imposible to contact anybody ... email and phone are just useless

I have always been very happy with this lab and their personnel.

Very polite, caring, and attentive staff. I very much appreciate the warm and professional care I received. Thank you!

HORRIBLY RUDE!!! What good if Cant even perform STAT bloodwork!!! Should close and leave space for a functional office.

Wait time is totally unacceptable.show up right before it closes or else you will be waiting for almost two hours

Very friendly & professional. No problems on my blood draws

Excellent service here every time , staff is friendly and efficient

Scheduling a mess, don’t bother with an appointment long wait with or without

To have copies of lab work sent to more than

Waiting time is up to an hour.....why?