Conceptions Reproductive Associates of Colorado RMA

I absolutely would not recommend Conceptions. The timeliness of billing insurance is atrocious, so beware of very unexpected bills!!! The transition to RMA was disorganized, they couldnt access medical records, and we had to be the biggest advocates for what had occurred in the past. Had to change our protocol 3 times based on our past experience and records we had kept! Almost borders on malpractice, no wonder the last implantation did not work. Nor did the total 6 retrievals and 3 FETs.... I would highly suggest you start at CCRM, NOT HERE!!!!!!

The bad definitely outweighs the good. The good, we have two little perfect babies. The bad, everything else. From losing and misplacing my embryos, to thawing and almost implanting the wrong one, to currently losing paperwork in regard to handling of the embryos. It’s been a disaster. Often billed incorrectly, over billing and not running through insurance properly, long waits to get refunds on their mistakes. The front desk people are very rude most of the time. Still probably better than our experience with CCRM, but that’s not saying much. This place could be so great, if they had a better system of organization and maybe didn’t use embryo options. So glad to be done with this company!

Conceptions made our dream of having our own baby come true not once, but twice!! 6 years ago, Dr. Bush and his team helped us have our son via IVF. And when we were ready for another baby, we came back to Conceptions. We are currently expecting our second child. Conceptions is ranked the best in Colorado for a reason. I never considered another clinic or doctor. We have the family we waited so long for and it is all thanks to Conceptions! We will always be so grateful to Dr. Bush and his entire team!

Please watch out your receipts and save them. The billing department is horrible. I received a collection note from their department stating that I have to pay $1089I called the office three times to request the last visit summary because my bill was $475 and I paid $50 upfront. They promised to call me back but I never received a call. I was waiting for a call back until I received a collection letter. This is really unprofessional. I sent them the receipt confirmation and my bill statement for the same date they were asking me to pay and they keep denying it. I ask them to call me and I was told they can’t because they were booked ????. It very frustrating situation and I don’t know what to do anymore. Please be careful with them.

The front desk staff was horribly unpleasant & extremely unhelpful! I decided to visit the Littleton branch to get information about my embryos. The lady at the front desk did not gave me any assistance but an option to book for an appointment to see a doctor in order to get the info I need. I reminded her that I just need a right contact she can direct me to reach out. Lady front desk was firm that there isn’t any phone number available neither anyone at the clinic I can speak as “All of them are with patients!”. All I can do is to book an appointment to see a doctor, download the app & wait for a phone call or email. I asked what is the time frame for a callback, lady front desk said, undetermined. No other options given but to send me an email which is completely unrelated to my request. Lady front desk sent me an email about consent on insurances & billing which I have had signed in the past! Since there’s no hope with the depressing front desk lady, I left Littleton branch and I decided to reach out to Lone Tree branch. I was able to speak with the amazing Embryologist Jaelyn Montgomery and she was able to provide the assistance I need. Jaelyn is so professional, easy to deal with & understood the request. I received the report I needed as promised. I’m so grateful for Jaelyn & wish that there would more staff like her!(Littleton branch visit on 08/15/2024from 1:45pm to 2pm - MT)

This is a despicable place that preys on people who are already incredibly desperate and vulnerable. I have never been treated so poorly in any Medical Practice, and I was an Employee as a receptionist at Boulder Hospital during COVID! The receptionists are gossip queens that follow around Karen (yes, her actual name). I asked for my records, my OBGYN asked for records, my PCP asked for records. I never got results for anything they claimed they did, only a bill. I went there in person today and they tried denying me my records in person! Come to find out, its because they have no professionally noted results. The gossip queens were clearly already talking away about me being upset in my portal message, because they talked about me by first name right when I told them who I was. After 2 months, I am finally free of the burdens they have caused me, and I am so relieved my insurance is now involved. They are breaking a ton of laws of there and its really important that you double check everything!!!! My Advice as a 35 year old woman who has been dealing with fertility problems, GO ANYWHERE ELSE!!!!!!!!!!! Also, Dr. Shaughnessy and the rest of the staff are either pathetic, or they are cold hearted, overpaid, and unhappy. What a disturbing representation of where are country is at right now in terms of fertility care.

As a medical professional myself, I will tell you that this place is a business and not a medical center providing patient centered care. They are unaware that while their patients are not enduring any disease based suffering, they are in fact suffering and going through a very difficult life experience. There is very little empathy or genuine patient focused care, it’s more about the bottom line.For those who need/want to move forward with their treatments here, hang in there! Fortunately for us, I walked out of this place following my initial visit feeling even more discouraged. I did not return. They cherry pick their data and statistics to create the darkest picture of your situation. We conceived naturally 2 months later using fertility acupuncture and the creighton model.We now have a delightful 2 year old girl who according to them was within a “2% chance.”

DO NOT GO HERE. This place is a scam. My husband and I were seeking assistance for secondary infertility and prior to completing any tests/scans we were told IVF was our only option. Furthermore, they do not disclose billing to you and will run tests without your consent leading to thousands of dollars of unwanted bills. GO ELSEWHERE!

I know some people that this place has worked for, and I know quite a few who it hasn’t. But I will just share my experience. My husband and I were “seeing” Dr. Bush for around 9 months. I say “seeing” because we only met with him once. Every visit after that, you only see and speak to the nurses and techs. Dr. Bush sold us on IUI treatments after assuring us that we were great candidates for it and even mentioned that he thought we had amazing chances. After months of sometimes getting IUI treatment and sometimes getting turned away for that month because of some abnormal “large cysts” and abnormally “thick uterine wall” I started to wonder what was so abnormal about them and what was causing it to happen? They seemed to be quite startled by the size and thickness each month this happened, it seemed alarming to me. I was told “oh sometimes women get cysts, it’s normal, they will go away.” Conceptions never did any further assessment of why I was getting these large cysts and had a very thick uterine wall. They wanted us to move forward with IVF since IUI wasn’t working. We chose not to because I felt like they were missing something and I didn’t want to spend the money without feeling confident in my body and the way it was functioning. I went back to my OBGYN. Upon further imaging and assessment done by my OB, I was diagnosed with severe endometriosis and had to have multiple cysts and a LOT of scar tissue removed. IUI and IVF would have never worked for us with my uterus in the condition that it was in. I am very disappointed that Conceptions had ALL of the same information and imaging of my uterus and cysts and never came to the same suspicion and conclusion that my OB did. It’s what they specialize in! It felt like such a cash grab and very irresponsible. If you go here, I hope you don’t have certain underlying conditions that is preventing you from getting you pregnant because this place does not thoroughly test to figure out the underlying cause of your infertility. They will pump you full of hormones, take your money, and hope for the best. At least that’s how my experience there made me feel. I hear CCRM is amazing. If my husband and I need to get further fertility treatments even after my laparoscopy heals, we will go to CCRM.

The doctor we met with for an initial consult was knowledgeable and kind. However, I have not been able to schedule any initial diagnostic testing and have not been able to find out any financial information despite repeated calls and assurance that the financial team would contact us. I am especially irritated that I left a message with the front desk for a nurse on the first day of my cycle, but the clinic never called me back and I have missed the window for testing. Seems like a total mess!

Conceptions touts great CDC results from 2018 but even if these results are great, their patient care is awful. I have gone through 2 rounds of IVF and both times there has been horrible communication from all aspects of the process. Doctor O is rude and nurses talk over you and dismiss your questions and concerns. Nurses are spread so thin (and have multiple/regular week days off) that they dont return urgent phone calls or respond to time sensitive emails. This has resulted in high stress (in what should be a a low stress time!), costly additional last minute cash purchases of very expensive medications, and last minute rearrangement of personal plans. Not to mention that they only allow vital communication with one doctor and nurse so if those assigned parties are off or on vacation, you are SOL!Also, the medication list and administration instructions are awful, good luck figuring this out on your own because you can’t call nurses and they don’t call you!Lastly, receptions and scheduling admins are down right rude.I have attempted to give this feedback directly to the doctor, the head nurse, and ultra sound techs with little to no response. I really wanted the second round to be a better experience than the first and was really disappointed. I hope Conceptions can take this feedback and make improvements so that the patient experience matches their 2018 CDC statistics!

I had a terrible experience here! The IVF nurses and billing department do not care about their patients. Given how emotionally painstaking the procedure is, they could not care less about making your journey any easier or comforting. I hardly ever interacted with my doctor. The nurses never respond. You have to contact them via a portal and they never respond. Also there is no education regarding the IVF process. No advice on what to do or not to do. Everything I learned about IVF, I had to learn online. What am I paying the $1200 cost of clinical care coordination fee for? I absolutely do not recommend. I have never felt so alone, stressed, clueless or frustrated. Youre not a patient they care about, they just want your money.

The start of my experience at Conceptions was great, all the front desk staff are very kind and helpful and appointments were available. My sole disappointment comes in how medical information is handled.Communication and relaying medical information between departments is just non-existent and my biggest example is that my blood type was wrong in my chart. When I had a re-group meeting with Dr. O she started talking about shots if I were to get pregnant, I obviously looked very confused because she said our blood types don’t match and thankfully I asked what was listed in my chart and that’s how I found out it was incorrect. She did update it with me next to her but that should not be on me to correct when so many blood tests had been completed already and the information was given to them in my medical records when I was referred to them.Another area I think could use improvement is that partners aren’t allowed into scans. When I asked for permission for this in the future I was told I could have a support nurse but that was it. After struggling for two years and already feeling alone in the process this certainly doesn’t make that feeling go away.I’m hoping that my next round of treatments goes much smoother with communication. I don’t think this is a bad clinic by any means but there is clearly a lot of room for patient experience improvement.

My initial encounter with Conceptions Denver was less than satisfactory. When my wife and I began our journey, we were assigned to a physician who is no longer associated with the practice. Unfortunately, her bedside manner was severely lacking, and there appeared to be discord between her and with the internal staff. Additionally, the lead front desk manager was abrasive and sometimes a bit rude. However, it is important to note that the technicians, nurses, and nurse practitioners were exceptional in their care.Upon discovering that our doctor had departed (we were never informed), we made the decision to transfer to the Littleton location. I can confidently say that our experience there was like night and day. The staff members were remarkably kind, professional, and went above and beyond to ensure our needs were met. Thanks to their outstanding support, we are now expecting a baby! I am incredibly grateful that we made the switch to this location.

Our initial experience with Conceptions wasnt great, but we decided to continue the process. I was introduced to my IVF nurse Erica and our doctor and the entire experience changed for the better. Erica was excellent answering my questions and just telling me to relax and just take my medication. We did two retrievals and then had the wait period to transfer. My FET nurse was also amazing . On transfer day I appreciated the transfer teams sense of humor, care, and professionalism. Overall our experience was excellent.

We began our infertility journey back in 2016 with another large fertility clinic in the Denver metro area. They treated us with such disregard, keeping information from us for a year that could have helped us make a better decision about our next steps and they made us feel like we were just another day, another dollar. After ending our relationship with that clinic, we switched over to Conceptions and had a completely opposite experience. Dr. O, Channing, Lindsay, Amanda (and all of the office staff and nursing staff) were incredible. Dr. O, was a too the point doctor who helped us understand all of the risks, processes, and appropriate paths to go and she fought and advocated for her patients, even when patients did not see her do that. Some people might be turned off to that kind of personality, but it was exactly what we needed after our experience at the other clinic. The FET and IVF nurse coordinators were gentle and kind, never made us feel like our questions, concerns or anxiety was stupid and they always got back to us when we had questions. I am so grateful for Conceptions. If not for them, we would not have been able to be parents to our amazing child Augie, who is now 3 1/2. Thank you to Conceptions, you help us become a complete family.

Did I conceive? Yes. Were the nurses helpful? No. (A few were great) Did they communicate with each other? No. Did they communicate with me? No. Did they insinuate I was a liar? Yes. Did they lie to me? Yes. Do they call from blocked numbers, so you don’t know it’s them? Yes. Do they have my other embryo, so I have no choice but to go back to them? Yes. Did they forget to follow up with me for over a year to see if my pregnancy was successful? Yes.

Go anywhere else. They repeatedly forgot my health history, which affects every step. My doctor made critical changes to my care plan without telling me, and it backfired. Billing was wrong and I had to dispute every single time.

If I could do 4.5 stars I would. My husband and I have gone to Conceptions since August 2022 (and previously before that but ended up getting pregnant without assistance).I have read some negative reviews about Dr. O’Shaughnessy but our experience with her was great. She is very kind, but also tells it to you straight, which we appreciate. Also, the front desk staff is so friendly and helpful!My biggest “problem” at Conceptions was the nurses. You get moved around to multiple nurses throughout the process and they only communicated by email. My FET nurse was the only one who ever called me and she was great. The other nurses wouldn’t call even when I asked them to. I found this very frustrating because you’d have to wait for their email reply instead of a quick phone call that would have answered all the questions at once.With that being said, I would still 100% recommend Conceptions. I am currently 10 weeks pregnant after one frozen embryo transfer and couldn’t be happier!

Edit: I have been working with them on this issue so bumping up the rating.I think they have a high quality lab, which is really important. I had success with my first embryo transfer here. Giving two stars because I’ve had a lot of issues with the billing department. I don’t get calls returned, and claims don’t process correctly. I have two claims from 2021 that won’t get paid by insurance. They told me I need to call because they did everything they could. I have called my insurance countless times but I don’t think it’s my responsibility to figure it out. It’s really frustrating. I even got a letter threatening to turn me over to collections. Because of this I can’t recommend this practice to others unless this gets resolved.

Im disheartened to have to write this review as I was hopeful the clinic would do right by the situation. Earlier this year, I used Conceptions as an outside monitoring clinic so that I could ultimately go back to my out of state clinic for an embryo transfer (embryo was frozen out of state). Conceptions would only agree to monitor me if I pre-pay PRIOR to receiving any services. They would not bill my insurance or even offer in-network insurance pricing to me for pre-pay. I agreed to their requirements and followed all of their rules. To my surprise, I received a bill that was overdue 2 months after my initial visit. I spoke with my scheduler and she told me that the front desk forgot to bill me $266 and that they dont normally call a patient that doesnt have a large balance. Two things stuck out to me with that statement: to them it was not a large amount to collect - which for me it was and secondly where is the customer service to notify an out of pocket patient who is not expecting a bill knowing that I was pre-pay. You have choices in starting this journey. I would not choose this clinic to be my outside monitoring clinic and will certainly not choose them to start a IVF process. Feels like they would rather scrape up every last penny than do what is right. In my job I cant go and charge a customer after the fact. For them to do that to a patient already going through such a difficult thing shows the culture of this clinic.

We had high hopes for Conceptions and Dr Greene. We are expecting our baby girl in August and are overjoyed with the care and compassion we received from our nurse Cate, our amazing embryologist and Dr Greene. We also want to give a shout-out to the behind the scene people at conceptions who helped us through our journey!! The clinic never made me feel like a number or that they only cared about the financial aspects of IVF. Thank you everyone, without you we wouldn’t have our miracle 💕

I read a lot of reviews before choosing this clinic. I had a friend also recommend us. I would say my experience with Conceptions was good until it was actually time for the IUI. I had to go for an ultra sound 4 times in one week which was taxing because I live over an hour away. Then, the ultrasound tech the day before the IUI was so rude. My appointment was during lunch and clearly she was upset that the ultrasound was cutting into her lunch time. She didnt talk to me at all. Just measured and told me I was good. It was not reassuring at all and it actually made me a little worried. All the other ultrasound techs were pretty nice and actually seemed to care. This woman this day was just not having it. Also most of the people in the office at this time werent very nice. It is because of this, my partner and I are switching clinics. Not only to one closer, but because of the attitudes of the entire clinic that day. I wish anyone luck with this clinic.

I had a great experience at Conceptions and especially working with Dr. Chiang. I felt like she really was paying attention to our needs at all stages, from the consultation to the IUIs we tried, and then through IVF. Im currently 13 weeks pregnant with our first and, other than the morning sickness, I couldnt be happier.

After leaving our initial fertility clinic because of lack of sensitivity when addressing our infertility issues and lack of clarity on what all our options were, I was so pleasantly surprised when we met Dr. Bush and he gave us so much information and confidence to make the best decision for us. At our first clinic, we maybe talked to the doctor for 5-10 minutes and it was very impersonal, but at conceptions, we had a lot of time with the doctor to talk through our situation and the different procedures, tests, and success rates.We ended up doing IVF, and overall, I had a great experience here. One of my only complaints would be that communication with my ivf nurse was sometimes not the most efficient. She was very nice, but most of my procedures fell on her day off, so I usually received calls/email responses from different nurses and I didn’t really understand why I was paying a concierge nurse fee when I didn’t really have one specific go-to for info. That being said, the staff was all really nice and professional!I also have to give a shout-out to my FET nurse, Jessica, because she went above and beyond in making sure I always had the information I needed and responding to every random question or worry I had along the way.I also briefly met Dr. Chiang at one of my appointments and just wanted to say that her bedside manner and sensitivity were outstanding.

The care at Conceptions was exceptional. Dr. Robert Greene was my physician and not only does he know his stuff but he always treated me with kindness and compassion. I have now had two successful pregnancies through Conceptions. Going through infertility is hard but Dr. Greene and his team helped me through it and I can’t say enough about how wonderful the staff I worked with was.

Conceptions is amazing! Everyone who works there is so good at what they do. The nurses are so kind and we’re always there for me every step of the way. I have PCOS which is why we came to conceptions after being unsuccessful on our own. We were very lucky and got pregnant with the help of Conceptions on our second try. I am now 9 weeks pregnant and couldn’t be happier. If you are struggling with infertility, don’t worry it is more common than you think, just call Conceptions!

Where to start … I came to Conceptions after I tried another large fertility clinic in Colorado- I felt like a number, overlooked and defeated- this was ONLY after labs and a consultation( none of what you want when this process is already an emotional roller coaster).In comes Conceptions, from my first call to my very last appointment (graduated to OB ♥️) - STELLAR !!! Dr.Greene is a very compassionate man that keeps you optimistic. Amanda is also a wonderful Provider thank you !! Adrian thank you thank you answered so many questions and emails from me, lol! -blessings.This place will forever hold a special place in my family’s heart. I pray they continue to help families and keep the same integrity while doing it. THANK YOU CONCEPTIONS !!!Sending love, encouragement and baby dust,Morgan Chance

I usually do not write reviews on such an intimate subject and services. But I felt like I should have read the reviews better before I scheduled this appointment and paid 175$ for a 10 minutes talk.I will not mention the doctor’s name; you can probably guess by googling the providers in that clinic, something we should have done before, and we didnt.The provider didnt even introduce herself to us; she was ‏rude and unprofessional. This was the first time we felt we were considered foreigners and not welcome. I prefer not to write the key points of her behavior publicly; my advice to you is to stay away. She has no idea about PCOS or Jewish Ashkenazi Gene tests.We didn’t wait for the nurse. We felt ashamed, disappointed, and shocked by the Dr behavior. Trying to conceive with a providers help requires not only professional experience but kindness and a clean heart. This clinic isn’t the place for us.

Excellent and professional service. The doctors are very knowledgable and thorough in their approach to fertility. After using another fertility clinic for more than a year, I switched to Conceptions and was able to get pregnant within just a few weeks.

Christy Costa-Katsnelson is a great and caring nurse. She offered helpful advice and suggestions through my IUIs. She is prompt to respond to emails. I would highly recommend Christy to all my family and friends. The front desk staff, Remi, ultrasound tech, Jenny are my favorites, but all have made me feel very comfortable and are always welcoming at Rose/Denver office location. Remi calls me Miss Rose 🙂Dr Chiang is the sweetest, I personally emailed her twice-shes very quick to respond to emails and will give you lots of information, in a timely manner. Shes compassionate, smart and always has a smile on her face-we need more doctors like her. Dr Chiang takes the time to review everything with you Pre IVF/IUI and creates a care plan that fits your need and situation. Dr Chiang will guide you in the right direction. I highly recommend her.

Jen in billing definitely needs to find a new job she isnt happy with her life and it shows

I would rather leave zero stars. This place was extremely difficult. My insurance made me come here. They do not communicate. When you call you will always get a voicemail. Sometimes it rings forever with no voicemail. I had done ample due diligence on all costs and then they sprung a surprise $2100 bill on me without any warning, after several months of working together, even though my insurance recommended something that was covered which they never addressed. I paid it in a panic and that money is gone. I never met my surgeon. There was zero bedside manner, zero. I am appalled. I have never had this happen before. They run this place like a cattle call. The blood lab girl was good, some of the nurses were good. Overall though, it was appalling.

We cannot thank Dr. Greene and his incredible staff at the Conceptions Littleton location enough! After an unsuccessful IVF in South Carolina, it was a hard to have the faith that this would ever happen for us. Dr. Greene was so positive and optimistic from our initial meeting that we would be parents. The clinic in SC only gave us a 20% chance of ever becoming parents. After my consult with Dr. Greene he put our chances at 80%. Im holding my beautiful little girl as I type this review. :) We wouldnt be parents today if it wasnt for this amazing doctor and his team. This clinic and staff are top-notch. THANK YOU for our little miracle baby!

Dr. Aimee Ferrandino was amazing. I came in after my miscarriage and found out I needed a salpingectomy. Aimee was there with me the whole way and kept me informed and comfortable. Conceptions truly found an amazing doctor and I cant recommend her enough

We started with Dr. O but were advised by staff to change to Dr Jasmine Chiang. Night and day difference. We adore Dr Jasmine and cannot say enough good things about her. I have so much love and respect for Dr. Jasmine’s bedside manner, professionalism, and the time she spent preparing for our initial consult (and following consults). It was hard to give conceptions a second chance after our first impression of Dr O, but I’m so glad they talked us into meeting Dr Jasmine. ❤️❤️

DO NOT GO HERE!!! Althea O’Shaughnessy was the rudest, nastiest, and most condescending individual Ive ever encountered in a medical practice. She acted disgusted in me - as a person - because of the industry I work in. Her snobby and disgusting attitude almost brought my wife to tears during the initial consult. Dealing with fertility issues is a vulnerable time when someone would HOPE their fertility doctor would be full of compassion, kindness, and care. I would NEVER ask someone with this low of character to ever be a part of our birthing story. A nurse recently called requesting another procedure to be scheduled. My wife said, Im sorry, we found another doctor. The nurse then HUNG UP ON HER and we have yet to receive the bloodwork results WE PAID FOR. I would like to say Karen at the front desk was incredibly kind and deserves a raise.

The best nurses, the best care, and the best success rates. I am 5 days away from having my baby after a successful transfer (the first time). My doctor was extremely vigilant and knowledgeable on his science, success and research. I appreciated my experience here, and they helped give me the greatest gift!

After having a horrific experience at our local fertility clinic my husband and I were referred to Conceptions. Talk about a night and day experience. All of the staff were welcoming and invested in our individual journey. At no point did I feel like I wasnt heard as a patient or that our best interest wasnt their priority. I wasnt a number, I was part of a community.My husband and I are so grateful for the experience we have had at Conceptions. As we journey towards parenthood, there will always be gratitude in our hearts for all the nurses, doctors, and staff who helped us become parents.

Did initial testing and a year of treatment with Conceptions and Dr. O’Shaughnessy. From the moment we walked in I was unimpressed. Dr. O is rude and gave no explanation of testing or cycle feedback. The billing practices are horrendous. Constantly billed our insurance even though we were clear on not having insurance coverage for infertility. Getting bills on testing and procedures we paid for from 6 months ago. Some of the nurses were good but that’s about it. If you’re deciding between clinics I suggest you look elsewhere.

Cant say I will be going back. A 12 minute visit with a provider who opened with follow my instagram account and $350 later I actually got nothing out of the conversation. next sent in with a nurse who literally provided a menu of general recommendations (several of which I has JUST completed), but made sure I knew their product codes so they would get credit if I followed up with any of them. It felt like a business transaction with no guidance in potential steps I could take next and rule out options before IVF and IUI. Felt like this provider didnt WANT to know me, and just wanted to collect her services fees.

So thankful for you. You did such an amazing job on my wife!!! Super happy with the out come. Scars are barely visible and everything you told us about the road to recovery was spot on !

I chose Conceptions because two of my friends had their babies here by IVF and I have never regretted my decision. Dr.Bush and his team is very professional, knowledgable and experienced. I have been taken good care in each of the steps towards the egg retrieval and we finally ended up with a good number of viable embryos which is far beyond our expectation! Still have not finished the whole IVF process yet but we are confident that we will have satisfied result in the transfer as well. Just really appreciate the help and support we have received from the clinic!

Everyone at Conceptions was absolutely wonderful. They truly understand the value of customer service—they guided us through such a stressful time with professionalism and a smile. After having a horrible experience with another group, I was hesitant but they restored my hope and now I’m pregnant! Conceptions team, keep being great. Thank you for everything.

The entire experience of IVF was exceptionally managed by the Littleton staff. Special thank you to Erika P and Dr. O. Forever grateful for your kindness and expertise during a rough but also joyful time.

Anyone who has dealt with fertility issues knows that this is overwhelming and emotional to begin with. When my partner went in for his appointment he found the front desk staff to be difficult and extremely unhelpful. His appointment was made without any relevant information being given to him about expectation or practical instruction. We decided to give Conceptions the benefit of the doubt, since reviews seem to be positive, and I made my appointment to be seen after.The front desk staff, Kelsey, was likewise for me, unhelpful and not proactive. No information was given as to what I needed to do before hand. Luckily I looked it up and found I was supposed to pre-medicate and was able to do this before. I started an antibiotic yesterday, and spent the last day nauseous and vomiting from it just to show up today and find out I had been scheduled wrong and I had driven 45 minutes just to be told that they could not do my procedure. While I completely understand that it is a safety risk and that they of course cannot proceed when Im in the wrong time in my cycle, I am none the less extremely frustrated that I wasted a month, spent the last day and a half sick, and then wasted my entire morning only to be told sorry, call back when your period starts and well reschedule.Im trying to find an alternative clinic, but there seems to be a lack of choices and I am beyond frustrated that I will likely have to bite my tongue and go back here after the extremely negative experience my partner and I have had.

I loved the team here at Conceptions. They recognized me when I’d walk in and made me feel like family. And they helped make my dream of being a mother come true. I’m currently 11.5 weeks with my miracle baby. Thanks Dr O, Dr Green, Dr Chiang and all my nurses and techs.

I’ve been debating leaving this review but after some thought I feel like my experience needs to be heard. I will not mention the Drs name in hopes that they read this and better themselves.We started the IVF process in July of 2021. We had our first meeting with the doctor and immediately I sensed red flags. They didn’t even start blood work and this doctor was throwing ivf at us saying it was our only option. They said we had a 1% chance conceiving naturally and a 5% chance if we did an IUI. I did three months of testing when our life had a change and we decided to move. We found out that our insurance covered part of our IUI, so despite what the Dr said we went for it. Two weeks later I took a test and to my astonishment it was positive. I reached out to conceptions and they were hesitant about doing blood work because it was so early but agreed. My hcg came back positive and two days later or more then doubled. I was officially pregnant. As you can imagine I started having anxiety. Mainly because this was our first pregnancy and we were told it couldn’t happen but it did. At this point I haven’t had a conversation with my dr in a a few weeks, so I reached out, told them I was pregnant (which they should know because they are my doctor), and asked for tips to manage my anxiety. Their response was cold and honestly just cold hearted, they said “see a therapist and discuss medications” I’ve never been an anxious person, but maybe the 3 years of infertility, false positives, and trauma from that played a role. Needless to say I was pretty shocked by their response. I didn’t even get a congratulations. Not from my dr nor any of the conceptions staff. I was simply being used for money, and since I didn’t have to pay for ivf I was nothing to them. I’m grateful to conceptions for helping me conceive my daughter, I just hope that my dr reads this and changes the way they treat their patients.

Dr. Greene was compassionate and knowledgeable. Conceptions also billed our insurance as we went instead of requiring payment in full up front like another local fertility clinic. Highly recommend this business and this physician.

So glad I got a second opinion and didn’t just go for the first suggestion they gave us…IVF of course ‘was our only option’. I had to be my own advocate and push for more options to get my husbands count up, which we were referred to a urologist ‘if we wanted’ (but weren’t going to suggest before asking). Of course the urologist they work with did a basic physical and just said IVF also. I had to push again if we had any other options and he said blood work ‘if you want’ these places don’t want to actually solve the root of your problem because they just want you to pay the expensive IVF procedure! Luckily husband got on Clomid and boosted his count. I did some research online and found success stories with fertility acupuncturist Jeff Faudem and after 3 years TTC we got pregnant naturally in the first cycle doing the acupuncture! (without the invasive expensive procedure). Please look into your options be your own advocate because you may not need IVF. I never felt like they truly cared here to help! I will say the nurses were very experienced here and responsive. The billing department needs some work, I just called to ask questions about an invoice I received from 2 years ago (2019) even though I called about my billing in Jan 2021 and they confirmed I had no balance. When I asked questions the lady was extremely rude! Please save yourself the headache and DONT come here.

Dr. Green was absolutely amazing from the start, first time we met him he had us plan for our future family not just the next step. When we had a miscarriage he didnt let me give up and always had a plan. Very highly recommend conceptions all together, everyone we met was great and helpful

My first day meeting with Dr. Bush, he told me he was so sorry for the years I had spent unable to get pregnant. He told me not to cry because I was going to get pregnant. Less than 6 months later, I am pregnant! He was kind and confident. The entire office is wonderful. To any woman having difficulty getting pregnant, I highly recommend their office. It’s a rough road and having strong support and caring providers is imperative.

We have been marry for over 10 years and tried to conceive ever since. We are in our 40s and happy to find conception. Yes, its very frustrated at beginning because you dont know what the outcome is? Just like buying online that you cant see. Fortunately, we are with the right profession IVF team guiding us to the right direction and help us make the right decision. We now have one hack of a healthy child.Thank you to Dr. Grindler and her nursing team especially Stacey O.NH and KC

Terrible experience, the doctor couldn’t remember my plan. Gave wrong information to the nurse, which made us get unnecessary tests for a different treatment. The are SO unprofessional and unorganized. Will never return, complete waste of time!

Customer Service horrible! Billing Horrible! All they care about is money!

I went in for an HSG test as directed by my doctor. It was easy to make an appointment and get in as soon as possible. The staff and doctors are all very professional and informative! If needed, I will return to Conceptions for future needs. I would recommend coming for any reproductive needs.

I am very happy with the care we received here and we were successful with our first FET. I would recommend Conceptions to anyone in need of fertility care.

Conceptions has been amazing through out this process with me and my wife. Today we did the egg retreaval and Ive never been put under before but the nurses and doctor were very comforting it was so fast and very easy. so thank u to conceptions and definitely to the nurses and doctors that did my retreaval today Ashley Linda doctor chaing she is so sweet and doctor Higgins ❤

Dr. Greene and his entire team has been amazing. They were supportive, encouraging and always went above and beyond to help us through the process.

Im still in the middle of my process at conceptions so its hard to give anything 5 stars that is so difficult, but the staff is very kind and tries to make the process as bearable as they can. Id say communication could be a bit better at times, but the nursing staff is lovely.

I have been with conceptions for almost 2 years, and although my journey has been complicated they did not give up on me. Dr. Greene has been great to work with, and Stacy O is extremely patient.

At first I was concerned because I wasnt sure if my insurance would cover what I needed to have done, but they walked me through on what I needed to do. It was very easy. I showed up 15 minutes early like they asked and everything went very smoothly. I believe I was in and out in less than one hour. Thank you!

Dr. Greene was wonderful and very supportive throughout the whole process we are thrilled With our new baby girl. The process is long and strenuous, but the staff and Dr. Greene made it much better.

Dr. Bush and his team were great. We navigated through my failures, and Dr. Bush always presented me with all options regardless of recommendation. I stand behind those intralipid infusions, too! Amanda, Linda, Erika - muah muah muah xoxo! Baby S coming 4/2021 :)

FRAUDULENT BILLING and Possible HIPAA VIOLATION!If you go here, they will bill your insurance years later for someone else. If you try to reach out to them, they do not take the matter seriously nor will they remove your billing information from their system. I do not want to waste my time on your billing error.If you try to contact Deandra and Alice from the billing department wont answer their phones. This is a HIPAA violation letting us know of someone elses medical tests and fraudulent billing.

The team at Conceptions was great to work with. The personalized care and dedicated staff make the experience easier.

Im genuinely shocked at any negative postings. I have been a patient at Conceptions after coming from another clinic (moved from GA and had to switch). I think they have been great at guiding me through the process and always very kind.

They told me my appointment was half an hour later than it was. So when I arrived at the time they told me to arrive, they said I was too late and needed to rebook next month. “Sorry, honey” was the only apology I got for their mistake.

Everything else is OK, not perfect, but OK. The billing office is a disaster, people who work there seem unorganized and rude. People who come here are usually vulnerable and desperate, it will get worse if they have to deal with the billing office.

With such a stressful process of trying to get pregnant, I wouldn’t choose to be in the hands of anyone else besides conceptions. They were all wonderful- from front desk, to nurses and doctors. Thank you.

Dont call back for month, not the best place to go, would never recommend it for anyone who has extremely bad fertility. It will be about 8 months before you hear from them again with excuses that make no sense. Dont spend your money here. Worst experince in my life.

Didn’t call with test results within 24h as promised. I had to call and demand them. Inadequately explained test results, shuffled me off the phone to do something more profitable. Will not go back.

Thanks to you I managed to be pregnant, my husband managed to be a father after his 46 years, we are grateful for all the attention🥰

They got me pregnant after a lot of attempts elsewhere. Grateful for Dr.O and her team.

World class staff! I feel so well taken care. I recommend this clinic. The numbers speak for themselves.

Great place, suppotive and friendly staffs and doctors.

The team here is great!

Everyone here is absolutely amazing! Would recommend to anyone.