CCRM IRMS - Livingston

I cannot express my appreciation to Dr Mann and her team at IRMS Old Bridge. The care and love I received through my challenging journey is incomparable. Dr Mann’s patience and professionalism gave me hope to reach my wildest dream. I felt so comfortable every time I had to go for blood work and ultrasounds. Her staff made my journey as comfortable as possible. Special thanks to Carly, Meghan and Denise for their extra loving care. I truly appreciate everything they had done for me. I definitely recommend this place to anyone who is afraid to start this journey. I will forever be grateful. 💝

As a health care provider, I can say with some degree of certainty that this clinic is doing a great job. I read many of the reviews, and all of the lowest rated ones. Those are real concerns, and it seems the clinic has fixed those issues, I saw none of what was mentioned during my 8+ visits.What I did see, was a group of hard working women, most of whom need to arrive to work around 5:30am.The nurses and physicians were patient, and competent.I felt cared for and listened to.The patient portal was tricky, but if you spend 5 minutes getting familiar with the app or website, it’s not so bad. I was happy to have access to all my lab results, appointment times, and direct messaging, even if it meant needing to take an additional 2 minutes to figure out how to do it.It’s a big decision to choose a fertility clinic, and this one has some of the best equipment available, and physicians/nurses/lab techs who have done this work for decades.Highly suggested.

Natalie and her team at IRMS have been the saving grace that my family needed in a time where we felt all was lost. Through their care and support, our first attempt carried through their care. They are thorough, price, CAREFUL, and just as important, emotionally supportive to not only mom to be, but dad as well. They were a home away from home for us, and I am incredibly blessed to have them as teammates. Thank you Natalie and team!!!

I will forever be grateful for Dr. Keegan and her staff. I have been on this journey with different doctors and nothing compares to the compassion and dedication this team has for you. I never thought I would ever get pregnant, and with Dr Keegan’s expertise and determination, I am finally 9 weeks. Dr Keegan has a heartwarming demeanor and is so comforting to talk to. Her staff is equally as wonderful!!! I am so thankful to have met her and been under her care. I highly recommend her! Dr Keegan and her team are exceptional!!!!

We JUST graduated from IRMS Livingston location. Dr. Hessler was our doctor and she made sure our concerns were heard and that we left with what our hearts desired most...our pregnancy and soon to be baby. I absolutely adore her and will recommend her to anyone who asks! The staff was always friendly and efficient. Shout Ms. Dental who always greeted me, by name, when I arrived and making it feel like home. Thank you so much for all that you do and all you have done IRMS-Livingston. We are forever grateful.

The Jersey City Team is truly the BEST! I could’ve have asked for better team to take care of us. Everybody is so kind and nice. Not even once I felt alone, they made sure to explain and guide us throughout the whole process. Dr. Aly is honestly the kindest soul I’ve ever meet. I’m so glad she’s the one taking care of us.Thank you so much for the amazing experience!

Dr. Chen is the best doctor ever. She is extremely smart, gentle and made everything feel easier during IVF. I have one little miracle baby from her and just had another transfer! Dr. Chen had the best bedside manners and brightens my day every time I see her. We love you, Dr. Chen!

Very lonesome process. You only see the doctor once or twice at the beginning. Then whatever doctor is on call for egg retrieval. Portal is horrible, but you get text messages when the nurse gives you instructions. 5 stars to the Monday to Friday ultrasound tech she is AMAZING, definitely comforted me when I needed to talk to someone. Phlebotomist were wonderful as well! Nurses just want to communicate via the portal, rarely call, which makes it more of a very lonesome process... felt very disconnected through the whole process.

I want to share my wonderful experience with Doctor Serena Chen, an IVF specialist in the Living Stone area. As a 44-year-old female patient struggling with infertility, I couldnt have asked for a more compassionate and knowledgeable doctor to guide me through this journey.From the moment I met Dr. Chen, I felt reassured and supported. She took the time to listen to my concerns, answer all of my questions, and explain every step of the IVF process in a way that was easy for me to understand. Her expertise in the field was evident, and I trusted her completely to help me achieve my dream of becoming a mother.Throughout my treatment, Dr. Chen was always accessible and responsive. She made me feel like I was her top priority, and her genuine care and empathy never went unnoticed. She provided me with personalized care and tailored treatment options that were tailored to my specific needs.Thank you, Dr. Serena Chen, for your outstanding care and support.

Dr.Mann & her staff were phenomenal. Informative from beginning to end of appt, helpful and inviting. Very excited for our upcoming journey and looking forward to working with the team!

Dont donate eggs here. I donated eggs here 10 years ago and now am receiving bills and collection threats for egg storage. They paid me for my eggs. I already had/have 5 kids. I never requested or needed my eggs stored. 🤬 They dont answer the phone or return calls. Ive called everyday for a week. If this goes on my credit they are going to have a BIG problem. Beware of this place. Terrible service. No help.Im done being inconvenienced of having to call them daily and leave messages for their own error. 0 stars if I could leave them.

Dr. Moustafa is really knowledgeable, relatable , kind and patience. All my questions were answered. The doctors, nurses and the entire team was really helpful. Fertility treatments is such a stressful time. My husband and I felt incredibly happy, safe and heard. Looking forward to continuing treatment and doing a transfer this summer.

I just wanted to express my gratitude for the exceptional care I received during my recent visit. From Dr. Mustafa and phlebotomist Agnes is truly amazing - I didnt feel a thing when she was sticking me with the needle. I am so happy that I chose your practice and will definitely be recommending you to others. Thank you for your expertise and professionalism.

Once you get the hang of the portal (it was definitely built in the late 90s/early 00s) and learn to ask clarifying questions if you aren’t sure about the next step, you’ll have a great experience at IRMS. The staff are lovely, the nurses are kind and compassionate, from the ultrasound techs to the phlebotomists, and Dr. Moustafa was an excellent, empathetic provider. Special shoutout to nurses Nataliya and Shanice for their support and excellent care, and the bubbly, warm morning monitoring ultrasound tech whose name I have embarrassingly forgotten.Everyone there cares about your experience, which you don’t find in every medical practice, so even when issues come up you’ll find they are helpful and interested in finding a solution. Communicate your needs and questions, they are very responsive!I plan to be back when it’s time to expand our family again.

Dr. Hessler and Dr. Perlman are the best, and IRMS staff was amazing from the beginning of the process all the way to the end. They helped us thru everything, including the financial side. Shout out to my favorite nurse Eileen was always able to find a vein and had a smile on even at 6am lolIRMS have alot of location and I was mostly at the Clark but there facilities are wonderful regardless which location u go to. Thanks for helping us start our lil family ❤️

This facility and its staff managed to make a very stressful process as easy as it can be. Dr. Yih was absolutely amazing. Explains things crystal clearly and has fantastic patience for any questions. Questions or concerns were answered in a timely fashion by support staff. I would recommend this medical group to anyone in need of this speciality. We can not thank you enough!

Dr. Hessler is the best doctor! She helped my husband and I so quickly, was so kind, generous, and really cared about her patients. Her staff was also so professional, friendly and answered questions so quickly. Everyone at IRMS including the Phlebotomy technicians, nurses, and front staff were so kind & helpful. 5 stars!

I had an extremely positive experience here. Loved everyone, the phlebotomists, the ultrasound tech, the coordinators, nurses all delivered compassionate, personalized care.Highly, highly recommend Dr. Moustafa, she is kind and brilliant. The staff always responded promptly and accommodated my busy schedule. I am truly grateful.

I was referred to IRMS from a friend who was seeking fertility treatment and was extremely happy with care she received from this practice. I normally don’t write reviews but my experience was so exceptional that I wanted to share my experience with anyone seeking fertility issues.When I first called I was pleased with how quickly I was able to be seen by a physician.The appt was early in the morning and was seen ON TIME ( which rarely happens)My situation was complex and the doctor gave me all the information and explained everything in great detail. She didn’t pressure me to make a decision that day, suggested I take it all in and call when we are ready to peruse treatment.I would highly recommend this practice to anyone with infertility issues.ML

Dr. Perlman and his team at IRMS are hands down the best. I can say this as a nurse myself, that the care that you receive when you are one of his patients is genuine and authentic. Not only does he have a wonderful bedside manner, he is extremely knowledgeable in his specialty. Dr. Perlman guided me in making the best decision about my fertility and my future, and made sure I understood every aspect, every step of the way on the journey to egg retrieval. The team at IRMS is always there to help you with any questions you have, and the office in Clark is one of the most well managed and organized offices. I am so thankful to everyone there that my worries about my future/ fertility are now a moment in the past.

Dr. Cekleniak and the entire team at IRMS were just wonderful! It was very long road for my husband and I and they comforted us the entire way through. The support and empathy they provide makes you feel so safe with them. It is not an easy process but they really take the reins for you. Would recommend a million times over.

One of my close associates and I were recommend to IRMS, where we came across a great, social, patient and highly recommended medical assistant name Tymisha who we didnt know worked at the fertility department for 18 years and she was extremely professional, thorough and confidential with each of our medical records. Another patient brought to my attention that they havent seen the same medical assistant in a while and thought she went to a different location. Last time I saw her, I asked her which doctor would she recommend and the feedback that was given I knew something wasnt right with how she was feeling. Then, the wonderful medical assistant spoke to me about how much she had been mistreated, bullied and belittled by her manager which was Mary Fran one of the Nursing Directors. I recently found out that the wonderful medical assistant was let go due to her speaking out regarding protocols not being done correctly, which is a health hazard and unsanitary . This is absolutely ridiculous and not acceptable in a professional/medical environment. Its hard to find good quality individuals in the medical environment. She will definitely be missed!

Felt the Doctor and Nurse I was assigned in the Livingston office were short and impatient when I felt they were not completely answering my questions. When I asked to speak to the doctor, the nurse refused and only passed on a message from the doctor from the nurses email so I was never able to speak to my doctor about symptoms I was having from one of the medications I switched to the Clark office. Dr. Hesslee and Nurse Jennifer Giordano were wonderful and I did a second embryo transfer with them which stuck and I now have a healthy baby.

So far, this has to be the best experience from the receptionists to the Doctors. I went into this as thinking it was going to be horrible, but I was wrong. All involved are very therapeutic and answer any questions. I couldn’t be happier to have chosen IRMS of Livingston.

My experience was very disappointing. The nurses were unhelpful, no proper communication whatsoever, no empathy at all, very rude, never up to date with medications and I was always pushing for every care or medication needed for my procedure. I had to call for feedback on outcomes most of the times and they never let you speak with the doctor. Even after complaining to the doctor about the nurses, nothing changed. It wasn’t a good experience at all. The worst experience I have ever had.

The whole infertility process is very intimidating, and theres a lot of paperwork and hoops to jump through in the beginning. The whole team at IRMS was so understanding and helpful throughout our journey. I worked with Dr. Chen and my nurse Anne, both of whom are warm and patient, answering all my phone calls and emails. I had a couple procedures done with Dr. Hessler as well, who was amazing and very gentle. The ladies at the front desk are always friendly and professional. The dedication these professionals display is outstanding. They are there all the time; weekends, inclement weather, holidays...we recently visited with our now three month old perfect daughter and the entire office staff came out to say hello. It was a wonderful reunion, and Im so grateful to this whole practice.

Biggest mistake I ever made. Communication is awful. Very hard to speak to your actual physician after the first appointment. They did an entire IUI cycle on me without realizing they never got a clearance letter from another physician that they said they needed. They sent medications to a pharmacy without explaining that I needed to go to a fertility specialty pharmacy. I constantly get letters from my insurance company that my doctor hasnt responded to their requests for information so my claims arent covered.Worst of all... now that Im switching to a different fertility center they still havent sent my records over. My new provider has been trying to get my records for weeks and IRMS is holding them hostage, and now my fertility cycle is delayed for another month. Absolutely unacceptable.

I just want to thank Dr. Chen and her team at IRMS for making my fertility journey memorable. My husband Eric and I had been trying to conceive for a few years ( started at 40) and finally took the leap to schedule an appt with Dr. Chen. We ultimately needed to use donor eggs but now we have the beautiful baby boy we always wanted and are so grateful!Thank you a million times IRMS!!!Jill and Eric

I thought a mostly female practice would be a good thing, it’s not. Dr. Garrisi decided to do a saline sonogram with me even though she stated she did not have the correct catheter or speculum for my body. I asked her to stop as I writhed in pain. She did not. I hurt for a full week afterwards. I was then transferred to Dr. Cekleniak, who I never met once in person. She did not bother to see me during any check ups nor my transfer. When speaking to her about potential tests to determine my miscarriage she was dismissive and even laughed at me when I suggested additional genetic testing on my embryos. Surprisingly, the nicest and kindest doctor there is the only male doctor, Dr.Perlman.

About a month ago I had met with the doctor and she was very professional and kind. Today I stopped into the office to pick something up and also to schedule some future tests to start our fertility process. There were two receptionist in this office, one of them (the African American woman) was very rude and seemed like she was annoyed that we were even there. Every question I asked, her facial expressions and responses were as though we were really bothering her. We were excited to be there and moving forward in our fertility process, however this bad attitude wound up bringing us down for the rest of the day. Maybe she was just having a bad day but having her as the first point of contact in this office was a very poor experience, and frustrating to deal with. I will have to return to this office, but knowing that someone with this negative energy and poor attitude will be handling my case really does not motivate me to return.

Dr Hessler was/is our life saver! I still get emotional thinking about our journey. God really gave my husband and I the best team we could’ve asked for. After going through many years of failed cycles. We finally made the decision to visit Irms and we picked Dr Hessler. Best decision ever, she is very thoughtful, thorough and compassionate. I cried every time we had an appointment with her but she assured me that this too shall and will end in praise and happiness. Fast forward I know have a 3 month old healthy baby girl. I want to take this opportunity to thank the staff especially my nurse Jennifer G, Alisha R , Ashley G and the lady who draws blood. What an amazing team. Jason and I are forever grateful …

The moment we met with the team at IRMS, my husband I knew we were where we needed to be. Each and every single woman we interacted with was a pleasure and couldnt have been nicer. The doctors and nurses showed a compassionate and positive bedside manner that is especially necessary when dealing with such a delicate situation like fertility. If I could give a hundred stars, I would. The care at IRMS is outstanding and I highly, highly recommend becoming a patient of this clinic. My daughter wouldnt be here without their help.

I went thru IVF with Dr . Margaret and I feel lost . This is my first time . When I got pregnant, she didn’t follow with the correct way with me and I lost my pregnancy after 3 weeks , I didn’t get any real explanation from her , all the proses I had seen her maybe twice but on the initial consultation I was told all the doctors are very involved . I use to had hard time to contact her and she use to act like a Business woman instead of doing her job as a doctor!!! The communication sucks but they want to get paid . Not to mention the financial coordinator is the worst . I feel uncertain and I don’t trust them anymore and not cause the transfer failed at the end but do to the lack of communication. We as patients pay good money and I should feel like I can trust my doctor. You can’t trust Sumone you don’t see And don’t remember you .I was just a number for her to make her a rich woman, never recommended her ( avoid Dr. Margaret )

I cant say enough positive things about my experience with IRMS. As I sit waiting for my daughter to wake up from her nap, I am so incredibly grateful to everyone from IRMS Hoboken and the Livingston offices who assisted in making our dreams of a family of three come true. From our first appointment, Dr. Garrisi was reassuring, confident, and full of helpful information for how we were going to be successful during our fertility journey. Undergoing fertility treatments and going through infertility can be isolating and very intimidating but the team at IRMS never made feel anything other than calm and well taken care of. The front desk was always helpful, the nurses always accommodating, and the staff knowledgeable. I cant thank my nurse Kim enough for answering countless emails and phone calls from me in both a reassuring and timely manner. Dr. Garrisi guided us towards the right treatments that led to a successful and healthy pregnancy. I cant thank IRMS enough and couldnt recommend them more.

I have breast cancer. While my oncologist finalized my treatment plan, she recommended I consult with a fertility doctor in the event I needed chemotherapy. I consulted with Dr. Chen on a Thursday (zoom call). She said matter of fact I was going to have chemotherapy; something yet to be determined by my oncologist. She didn’t talk about the actual fertility process, just that IRMS helped to pass legislation mandating insurance companies add reproductive coverage for cancer patients. She said she would send videos explaining the fertility process and if I had more questions, she could answer them. She never actually discussed the process with me or made herself available to answer questions. Later that day, I received a call from a pharmacist about prescriptions for me. I hadn’t agreed to this process so I was confused why a pharmacist was calling me about medications. The following day I went into office for what I thought was a physical exam and blood work. While they did those things, I also met with a nurse. She also told me I would have chemotherapy (AGAIN something not decided by my oncologist at that point). She provide a print out of all the medications needed for the process and detailed instructions for administering the medication. She was actually the best part of this whole experience. I walked out of this meeting with medication and instructions to start the process MONDAY! IRMS pressured me to start the fertility process before it was deemed necessary or I was mentally/physically ready. Because IRMS rushed to begin the process, they didn’t get proper insurance approval for the medication. I almost had to pay thousands of dollars for medication that was covered by my insurance. They duplicated one prescription and forgot to write a prescription for a crucial medication. The mistake was not noticed until I needed to use the medication (on a Sunday when the pharmacy was closed). They say they are sensitive to their patients but, I literally saw them deny a cotton ball and bandaid to a patient. They treated me like just another number, complete with eye rolls and curt responses. The only time I ever saw Dr. Chen was on my first and last office visits. I had FOUR HIPAA violations in a two and a half week period. After the second violation I spoke with their director, Mary Fran. She assured me the receptionist and nurse would be spoken to. However, AFTER speaking to the director, the same violation occurred with another nurse and the receptionist made the SAME violation on my last appointment. I was so shaken by the last violation that I was doing everything I could not to cry in the office and had to be escorted out a back exit. They extracted 24 eggs. Of those eggs only 7 were frozen. When I asked why, Dr. Chen didn’t give an answer, but recommended a second round of egg harvesting. With FOUR HIPAA VIOLATIONS and countless other mistakes, I couldn’t believe she had the nerve to suggest I work with them again. I told her I was treated so poorly, if I had to choose between having a mastectomy or under go fertility again, I would have chosen the mastectomy. If I could give them zero stars, I would! IN NO WAY CAN I RECOMMEND ANYONE USE THEIR SERVICES!!!

I’m currently going thru IVF and I feel lost . This is my first time . my partner and I had one failed transfer and I’ve only seen my doctor maybe twice but on the initial consultation I was told all the doctors are very involved . I find myself looking online to understand the process I’m going thru. The communication sucks but they want to get paid . I’m a patient not just a number . Not to mention the financial coordinator is the worst , she doesn’t explain anything and just say you have a balance . I’m undecided if I want to do a second round . I feel uncertain and I don’t trust them anymore and not cause the transfer failed, but do to the lack of communication. We as patients pay good money and I should feel like I can trust my doctor. You can’t trust Sumone you don’t see .

From the very first time I called and spoke to someone on the phone I was impressed! Dr. Debra Keegan and her staff are friendly, empathetic, knowledgeable and overall nice. I was even more happy with their service when I visited in person. They truly resemble in person what they reflect on the phone. They make you feel welcomed, cared for and like you matter. Talk about excellent care and customer service. I’m glad I found Dr. Keegan and her team they are nothing short of amazing! If you are looking for great empathetic care you found your place. Trust me you will not be disappointed. I highly recommend them :)

I love the people at IRMS Livingston and Clark locations. The doctors, nurses, ladies at the front desk and the ladies that take my blood are exceptional. My nurse Anne is a God send she is warm, nurturing and patient. This is my husband and I first rodeo of IVF and I have questions to better understand the process, Anne answers them all.

I first went to IRMS in 2011 and met with Dr. Garrisi (we were in and out of the practice from 2011-2017 having 1 daughter via IVF and a current pregnancy). My husband and I felt comfortable with her honesty and expertise from our very first appointment. My coordinator, Jaime, has answered many of my panicked phone calls a minute before her shift ended over the years. Dr. Pascale booked appointments with me for the same day. There is always someone available to help you with each detail of your journey. I cant say enough about Dr. Keegan, Dr. Garrisi, Dr. Pascale, Jaime, Nurse Maria and Nurse Mishia. They were my core group of caregivers and I always know that I can count on them. The front desk personnel and the phlebotomists are top notch. I would highly recommend using IRMS!!

I went to IRMS after two miscarriages. I initially saw Dr. Garrisi. She was very informative and patient. I was able to get pregnant without intervention and IRMS monitored my progress from 4 to 8 weeks. The receptionists were always friendly, the phlebotomists were efficient, the nurses were kind and Dr. Keegan, who took care of my ultrasounds, was wonderful. I was also in and out of my weekly visits in less than half an hour. I highly recommend IRMS.

We had the best experience with everyone here, especially Dr. Hessler. She made it possible for us to start a family and cannot say enough good things about her. We went through a rough time prior to going to a specialist that was filled with loss, hospitalization, wrong diagnosis, no answers for over 3 years and once we saw Dr. Hessler there were finally answers and a clear road ahead. She really gave us everything we needed and more. There are only happy thoughts when thinking of my experience with their team. Thank you!!

We are so thankful to the entire IRMS team and Dr. Thompson - they are exceptional! Their expertise, the level of care, the coordination of the entire team (nurses, billing/insurance, reception, and the amazing Dr. T) - to make a difficult process as easy and successful as possible - makes them the best decision my husband and I ever made!!

In hindsight, given this company can’t return phone calls, don’t reply to emails, have a terrible portal any company from the 1990s would even be ashamed of given it doesn’t work most of the time, it really shouldn’t have been a surprise when IUI and IVF didn’t work. I wouldn’t send my worst enemy to this place. Better off going to RMA like us.

Great nurses and staff. Special shout out to Jennifer Malinconico who went above and beyond for me--I will be forever grateful for her thoughtfulness and assistance in a difficult time in my life.

I had a great experience with IRMS. The Hoboken team were exceptional. They were kind and caring and supported me through a very difficult and emotional time. Whether I came into Hoboken or Livingstone, the staff were professional and helpful and had all my details. I would highly recommend them, and used them for both my IVF pregnancies.

Going through infertility treatments is a highly emotional experience. The staff, nurses and doctors truly went the extra mile for me during my time there. After choosing them for our infertility clinic, my husband and I have been blessed with two children. I would choose them again.

Natalie Cekleniak - genuinely kind and Very accommodating, she listened to our concern,

Clinic waiting area has an awful musty smell. Gave me a headache. During my transfer the doctor gave me high hopes by showing me my embryos and waa confident the shape and all should succeed a pregnancy. I had 2 embryos transferred and both failed. I had my first at IRMA and had a successful pregnancy, but embryo failed to survive. I thought this place would have been better. :-/.

Thanks to Dr. Sarah Hessler and her team I had my baby girl 2years ago. Run to irms if you really want to conceive. They are simply the best!!!

My experience with irms was great, Dr.Chen is very knowledgeable and patient and helpful she helped guide me through all my tests and medications and helped me conceive my daughter , i am going to return to have her help me conceive again as now i have been trying for a while and still no luck. I recommend Dr.Chen 100%with irms.

I couldn’t be happier with the treatment and care that I received at IRMS. Dr. Cekleniak and the entire staff were thorough, responsive and supportive to all my needs. I consistently recommend them to friends and family.

Go elsewhere!! 2 nurses I had assigned to be are the worst....rude and no manners towards myself and trying to conceibe...they dont help you and Nurse Ann Shram and Nurse Jackie their names....if you get them, request to have a new nurse..People tell you stress is the worst when trying to conceive and they do nothing but that. Highly unprofessional and extremely rude I cant stress it enough. Steer clear of this place all together, because Im sure its not the 2 nurses that I got that are horrible. My husband cant believe how they treat us either....this clinic also failed to prevent authorize my med so I never got them last month....so I had to put evernthing on hold for a month...who wants to do that when trying for a baby?.....noone...bUT this staff doesnt care about that.

Came here for bloodwork. The staff was all super-nice and I would recommend this office! Zidaya drew my blood and was very gentle and kind, she also got my blood at the first attempt (has taken multiple attempts at quest recently. Thank you Zidaya & IRMS staff for everything today!

Stay away from this practice, on May 2018 there was a certain procedure that I needed that my insurance was not covering, I told Jaime I will be calling her on a couple of weeks to schedule it, Jaime told me not to worry she did some research and the practice would be able to do it for free, I was beyond grateful and could not thank her enough, four months later without prior notice I recieve a notice from a collection agency with out prior notice from IRMS, I called them three weeks ago have yet to receive a call back. As far as their medical attention, they are terrible back in February I had an Hsg done which they referred me to get done, I have had surgery done in November, and I suggested getting put on antibiotics prior to the hsg because of the recent surgery, they replied it was not necessary. A couple of days later I return back to Irms with an unbearable amount of pain that was confirmed was because of an infection related to The Hsg, I commented to nurse Mary this is why I wanted antiobiotics before hand, she replied well we’re doing it now with quite an attitude. I asked de Keegan for a doctors note just in case I was not feeling well she replied you don’t need to be out of work tomorrow you’ll be fine and I had to actually almost argue with her to get a doctors note, needless to say I was back in their office the next day because of the pain. They run blood work that they never give you results for, claiming it’s not in their system, just an overall terrible practice with a huge disregard to respecting their patients and sensitivity.

This place is a scarring memory for me. I do not appreciate that every patient is being treated ‘ like another brick in the wall’. You are just put on standard protocol without being individualised. I understand reproductive medicine is not just numbers and statistics and chances happen in the unexpected way more often than not but compassionate care is non existent in this facility. I do not think they are up to date on the recent advances in the field of reproductive medicine. If you go on to their data in SART, you will feel positive but remember when it is you in question it’s ‘all or none’. Do not completely depend on their recommendation and judgement because they do not individualise you. Do your own reading.

They make the process as approachable as possible. The entire staff, from receptionists to nurses to doctors are warm and friendly. I feel good in their hands. PS No musty smell in the waiting room.

The IRMS Center at St. Barnabas is horrible their staff is very rude i have been trying to get a copy of my medical records for more than 5 months and nothing. Everytime i call i get the same answer yes we are going to send them and nothing.The service at this place is horrible everyone is very rude from the receptionist to the Supervisors. I will not be going there no MORE HORRIBLE EXPERIENCE !!!!!!!!!!!

Great experience. I have been to three different popular fertility clincs in NJ and they were the only ones that could get me pregnant.

The team here is great! They know how to keep you hopeful while staying practical about planning.

Amazing professionals that go the extra mile to make sure that you you get everything you need. Currently 14 weeks and I owe it all to IRMS.

She is very nice and helpful

I have had a bad experience with IRMS. Things could have been better with better management.

Youre in good care here

If I could give IRMS 0 stars, its what my review would reflect. Two doctors and two rounds of IVF and both times they missed my ovulation. Then, they held hostage my claim with insurance so that I couldnt continue my treatment at RMA (which by the way is completely different experience. you actually feel like a human being at RMA). It wasnt until an executive supervisor at Aetna called IRMS and forced them to close the IVF pre-auth that they did that. I left 5 messages for the office manager and she has yet to call me back. Since July, non-stop. They treat people like a number and thats all that matters. To test my embroys they wanted close to 20k out of pocket, RMA im paying $2,500. Its insane, I wish I knew sooner. I saw Dr. Cekleniak and Dr. Hessler. I wasnt going to write a bad review, I was just going to part ways, but after them delaying my treatment at RMA on purpose, I felt the world deserved to know the truth. HORRIBLE, ethically and definitely incompetent at fertility.In response to the below:No, I actually haven’t. Aetna supervisors called your practice leaving a lengthy message on what you are supposed to do and what you we’re doing to me is unethical and my case was resolved. After, the manager cowardly emailed me after receiving my messages requesting a call asking me what time I wanted to call her. Pathetic.