Dr. Shefali Patel-Shusterman, Gynecologist

Dr Shefali Patel came highly recommended. I went to see her for my annual check up, as a new patient. I was there for maybe 30 minutes total, first meeting with a nurse and then the dr. We discussed my medical history and the phase of life I am in. I thought the visit was fine, nothing wonderful, but planned to continue with her as my dr. That is until I received a bill in the mail, when it should have been fully covered by insurance. . I called the office and inquired why I had a bill and they said that in addition to an annual visit, they submitted an extra code based on what we talked about. I was perplexed. I was simply filling her in on what was happening in my life because I was a new patient. The office and billing department said there was nothing further they could do for me. I continued to pursue this and eventually they just sent it to a claims company. I paid them the $50 because clearly she needs it more than me. But I will now tell everyone to beware before you discuss anything with the Dr. because she might charge you for it without you even knowing. I feel the office was not up front with me, which feels misleading , especially when talking about vulnerable topics.

I had my first visit with Dr Patel today and I was very pleased. After being with my previous gynecologist for many years it was not easy to find someone new. Her staff was pleasant and made me feel at ease. Dr Patel spent ample time with me and was gentle and caring. Thank you everyone for creating such a comfortable experience.

I first went to Dr. Patel for a consultation in regards to my PCOS. I wasnt wowed by anything during the visit. Even thought about not going back, but I always like to give people a second chance before I make a decision. I then made made an annual OGYN appt which is usually covered 100 percent, $0 co-pay. I was there for maybe 18 minutes total, first meeting with a nurse and then the dr. She asked a few medical questions like if I was still on the birth control, etc... I walked out even less happy this time. She was very cut and dry. One of her actual responses was There is nothing else I can do for you. So I thought, maybe she was having a bad day and left even less happy than the other visit. I then received a bill in the mail. I called the office and inquired why I had a bill and they said that in addition to an annual visit, they submitted an extra visit code based on what we talked about. I had no words. But after reading some reviews on here, I see its a thing that happens there. I felt so fooled. If I knew they were double billing for the annual visit then I would have asked more questions regarding other matters that I had going on. I would have demanded that I get more than 17 minutes. I thought maybe she just rushes through annual visits. Maybe shes having a bad day. I was making so many excuses for her. But after reading other similar reviews on topics I thought only I was experiencing myself, compels me to echo what these 1 star reviews were saying. Because I dont think its morally correct, even if they are doing it because they need the money. There are other ways to go about it. Do something or say something that would make me want to keep coming to you. It was by far one of the most unpleasant experiences Ive had in a while. Just really disappointing.

I had a wonderful experience and I highly recommend! The entire staff is friendly, warm, and helpful. Dr. Patel- Shusterman is amazing- she is thorough and takes her time to answer any questions. Very happy I found this practice!

I wish Dr Shefali was as good as I had assumed from reviews. She did not believe my endometriosis symptoms and suggested a gastroenterologist, which I had already been working with. I went to a make gynecologist and after explaining my symptoms he knew something was wrong, and it wasn’t just a stomach issue. He scheduled my surgery and found endometrial tissue growing on my bowels. I would never recommend Dr Shefali, especially if you are looking for your pain to be validated.Response to office response: When someone starts off by doubting and telling you to get imaging you have explained you have had multiple times, instead of believing you from the start, why on earth would you feel confident to follow up? I went to a different doctor and received very different treatment. 3 years or not, people can speak on their thoughts on your practice at anytime. Thanks for the response, I hope improvements have been made in your practice.

I am so happy I found Dr. Patel-Shusterman. You can tell the office is run well because the office and nurses are so friendly and happy! I had my annual visit and the nurse and Dr. Patel are thorough, listen and have time to talk about anything. Over the winter, I had to get an MRI and her staff emailed me and called me with updates on my insurance approval. I found out later they were going through a whole system overhaul during that time and was busier than normal - wow, what a testament to that office because they continued to go above and beyond and with such patience and professionalism. Thank you!

In 2021, I sought out the expertise of Dr. Shefali Patel-Shusterman in hopes of finding relief from years of chronic pelvic pain. Despite my optimism fueled by glowing reviews, my encounter fell short of expectations. Despite conveying my symptoms, Dr. Patel-Shusterman initially seemed dismissive, suggesting my pain might be gastrointestinal rather than related to my uterus or pelvic floor. Even after clarifying, her skepticism persisted, with her asserting shed never encountered any patients with exercise-induced pelvic pain.During the examination, our conversation veered towards personal topics, such as the challenges of navigating the pandemic and my forthcoming wedding. Surprisingly, Dr. Patel-Shusterman extrapolated from our discussion to offer a diagnosis, attributing my distress to pandemic-related stress and wedding preparations. Consequently, she prescribed anxiety medication, seemingly insinuating that my pain was psychosomatic.Disheartened by this approach, I opted not to pursue the prescribed medication and discontinued further visits. Its only now, following a laparoscopy revealing stage 3 endometriosis, that I feel compelled to share my experience. Regrettably, Dr. Patel-Shustermans dismissal of my symptoms contributed to a prolonged journey to diagnosis and treatment

Dr. Shefali Patel was a delight. As a new patient, she made me feel comfortable and in control of my female health. I would recommend her to anyone who is in need of a gynecologist.

Dr. Shefali Patel-Shusterman is excellent. She took the time to listen to my concerns and was both thoughtful and thorough.

She’s a great OBGYN but she wasn’t as thorough with me all the time, the front desk younger person full of attitude just like the reviews This is Why I don’t come anymore. You should never have to deal with this type of behavior coming to a doctor. And just like the reviews I read even though I complained Nothing Happened.

Dr Patel had a very cold face and always kept her answers very brief like yes or no. When I asked questions in depth, she was not patient. So within 5 min she ended my new patient consultation and asked me to pay $350. I won’t ever come back, even though Her assistant was very nice !

Great care and even greater bedside manner. So relatable and personable. Chatting with Dr. Shefali Patel-Shusterman feels like talking to a friend.

She is so kind and compassionate! The first gynecologist i have ever had who listens to my concerns and sincerely tries to help. The staff assisting her are so friendly and make the office a delight. Wish all my other physicians could take lessons from her bedside manner! Will continue to drive 2 hours from Pennsylvania for her wonderful care.

Dr. Patel consistently provides exceptional care and has a helpful, friendly staff.The casual feel of the office environment as well as minimal wait times are appreciated.The practice now has an online patient portal to enhance the patient / provider experience.highly recommend!

Dr. Patel did her best to make me feel comfortable in a very uncomfortable situation (for me). This was my first ever visit to an OBGYN and as a transman, I was just overall nervous and not looking forward to the visit. Dr. Patel was very kind and did what she needed to do quickly which helped make the experience a lot easier. The front desk staff was also very nice, I would definitely recommend this location.

Office clean and neat, staff decent.I saw the reviews about the Dr not talking much and I didnt pay attention, but they were correct.

I cannot say enough good things about this office. From the person at the front desk to the nurse to the Doctor, what a great experience. I highly recommend Dr Patel-Shusterman & her staff, Im so happy I found her.

Dr. Patel is an amazing physician! She is kind, compassionate and extremely knowledgeable! I am new to her practice and could not be more pleased with her and the wonderful staff! I needed to have a procedure done and Dr Patel made me feel comfortable and relaxed (as much as that could be possible) and listened!! I felt like I was her patient for years instead of just a few weeks!! So thankful wonderful physicians like her still exist!! Thank you for what you do!! Highly recommend!!!

It was my first time here. I’m always nervous going to doctors. Dr. Patel was absolutely wonderful! I was put at ease immediately! She did not rush me and answered all my questions . She is so friendly, kind, and caring. Very knowledgeable! Her staff is also so friendly ! Such a clean, modern office!! I highly recommend Dr. Patel . I found my new doctor, I just told my daughter to switch to Dr. Patel when she’s ready for her checkup.

Dr. Patel was very professional, and understanding, and a caring, patient listener. She was a wealth of knowledge and was able to provide referrals that were very helpful.Her office was impeccably, clean, staff was very friendly and efficient, and I would definitely recommend her to others.

Very rare to find an all female gynecologist that makes you feel welcomed. From the check-in staff at the front of the office to the assistants they’re all lovely and extremely kind. Dr. Patel-Shusterman was very nice and quick with me. Will be back to discuss more concerns!

Let me start with the staff here were awesome. Front desk rep was very nice and the nurse I had was awesome and actually seemed to be interested in what I had to express my concerns with. Dr. Patel on the other hand saw me for no more than 10 minutes and I don’t even think I got all of my concerns in without her being short or dismissive. This is just my honesty. I am not trying to ruin anyone’s business but I am a person too and I sure felt like I was treated as another young adult with acne who just needs to try birth control again (for the 3rd time). Again, if we weren’t on the same page but she at least listened a little more besides throwing bc/iud at me, I could’ve just left with agreeing to disagree but the way she was so short with everything did not make me feel heard or comfortable at all. Again, not trying to be rude, but sharing my experience for others. I appreciate the cleanliness and politeness of her staff.*EDIT SINCE IT DOESNT LET YOU REPLY: I knew Dr. Patel was going to respond what she did-glad I can lay the facts out. I had been trying to get my ultra sound results from university radiology since before I walked into her office. Since they were from before 2022/2021 and they updated their site since, I had to request the documentation and create another account. From the minute she walked into the room, the FIRST thing I said to her was, “I’m sorry I’m really not trying to be rude - still just trying to get these ultra sound results.”I did tell you the one birth control I had but couldn’t remember the other in the moment. As a professional, I’d like you’d be able to communicate along the lines of “let’s get the name of that other one then” instead of brushing over it and now saying it in a Google review and acting like you did to save your butt in a Google Review. So don’t play me, I’m not the one. Like I said I wasn’t trying to be rude, but I think I’m actually glad you responded the way you did to “defend yourself” (which you have every right to do) so people can see how you truly act. It proved my point, so thanks again! Have a great day.

Dr. Shefali Patel is an extremely competent, compassionate and all-around fantastic physician. She truly listens and is very generous with her time and knowledge. Couldn’t recommend her more!

Great experience as a first timer. The staff and Dr. Patel were all very friendly and helpful. I especially loved how Dr. Patel really took the time to explain everything. I had a great visit and the highly recommend.

I love Dr. Patel. She listens, is attentive to your needs and makes you very comfortable throughout the entire visit. The office staff is friendly and the office is always clean. I highly recommend her.

It was my first visit at this office. Dr. Patel-Shusterman is very kind, approachable and professional. She spent a lot of time with me and I did not feel rushed at any point during my appointment. Dr. Patel-Shusterman was able to put my mind at ease and explained everything thoroughly. The office staff was caring and professional.

Dr. Shefali and her staff are all fantastic, personable, and kind. I also really appreciate being seen in a timely manner. Dr. Shefali always is calm and promotes real conversation. She’s the best.

I just left Dr. Patel office! I’m soo happy with my visit!She was amazing and the young lady who walked in the room with me made me feel so welcoming, so confident, and so seen. I wasn’t having a good day and she just made me feel better about myself! Dr. Patel was amazing like always and I do have to say Dr. Patel is picking the right people to work by her side. I recommend her to everyone who’s looking for a GYN and I recommend the young lady..which I forgot her name.

Excellently explained to my teen daughter the reasons for her symptoms and had a great plan of care for the treatment . Staff was also very warm and calmed my daughter’s nerves , as it was her first gynecological visit.

Dr. Patel-Shusterman and her staff are kind, patient and truly professional. They always make me feel at ease no matter the reason for my visit.

Dr. Patel was very sweet, explained the steps, knowledgeable, polite. She cares a lot about her patients. And, the office staff was very nice and helpful as well.

Should be able to give 0 stars. Likes to pretend that people have cancer and take their medical insurance for all they’ve got. Happened to my sister and I TWICE years apart without us initially realizing who we were seeing. Short. Has an attitude as does her office. I’ve since moved on to better. I do NOT in fact have cancer and I have a healthy son (something she told me I’d never be able to achieve). Just get a new profession at this point.EDIT TO SAY: you have no idea how long ago or how recently I saw you. You, upon request, provided NO proof of labs proving that my tests were inadequate. In fact, you refused. You are a vile human being. I personally know a PCP who knows you and she agrees and says that you cannot stand people who want to have babies. You’re just trash. Stop scaring people.

This was my first appointment. The Dr. very carefully took down all my medical history. She explained why she does not recommends the procedure I was wondering about due to my medical history and she recommended a different approach. She also scheduled me right away for a procedure for my other concern. Also, everyone else in the office is very nice and helpful. I highly recommend Dr. Patel and her staff.

Dr. Patel always provides the highest level of care. She is warm, kind, attentive and so knowledgeable. She is also very considerate of her patients’ time; she even apologized for running behind schedule and I don’t think I waited more than 15 minutes. Her staff is great and the office is run very efficiently.

As a new patient and a little nervous about my visit, I immediately felt very comfortable in her care and with everyone in the office. Dr. Patel-Shusterman is a good listener and very receptive to the needs of her patient. I might add, she is lovely! I found her to be very empathetic, warm and gentle.

Dr. Patel is an excellent doctor! She makes me feel comfortable, listens and is very caring and friendly. Her and her staff have gone above and beyond with excellent customer service. No wait times (and ability to make your appointments online is a game changer!) Look no further, highly recommend her.

Dr Patel is one of the most caring Dr. I have had the pleasure of dealing with. I love her and her staff, they are personable, professional, and always take the time to speak with me and address my concerns. Thank you Dr. Patel and staff for all that you do. I 100% recommend her, you will not be disappointed.

Dr.Patel and all of her staff have been wonderful! It is easy to schedule an appointment within a few days and there is the option to schedule online too. Wait time has been around ~15 min. Dr.Patel is very friendly and understanding of your concerns. It is helpful she also gives you a very honest opinion of what her other patients experiences have been like using different options/medicines

Front desk is nice but Dr. Patel, like the other person stated in these reviews does not have any people skills. I saw her for about 5 minutes about a concern I had and I did not receive any feedback (no assurance or empathy). We barely spoke and it was awkward. I never leave reviews but I actually had to this time. I will not be going back.

If you’re reading through these reviews because you are searching for a new Gyno/Surgeon… keep scrolling because if everyone finds out how amazing Dr Patel is, she will get too busy to see me or answer my 1000 questions about everything that is going on in my body outside of my pelvic area lol If not and you just want to sing her praises like I do, then keep reading. She is the most knowledgeable doctor I know. I’ve gone through some traumatic events dealing with recurring Ovarian Cysts and Fibroids over the past two years and Dr Patel has been a God send physically and emotionally. On my first visit, I had already done a ton of research and my Gyno at the time was unable to answer most of the questions I had. I am an over-thinker by nature and that doctor either didn’t know the answers or didnt have the patience to explain them to me. She is extremely gentle with my exams and always remembers my life’s dramas even if I haven’t seen her all year. Great bedside manner and she even coordinates with my other doctors/surgeons prior to visits so that she is current with whatever issues I am facing at the moment. Highly recommend but don’t all book at once, there will be no room for my last minute appointments. Thanks Dr Patel for EVERYTHING!

Dr. Patel is the most caring, passionate, and intelligent doctor I have ever treated with. She has an amazing bedside manner and will always follow-up with you via phone to make sure you doing OK. She will thoroughly explain everything to you to ensure you understand it. I highly recommend her!!

After this review, I’m sure whoever is behind will reply to this, but that’s the part that I still don’t understand how she doesn’t do anything about her staff, especially to Veronica. I think that’s her name. She is the most miserable person I’ve ever seen. She’s nothing but rude and tries so hard to be friendly, and all you can see is her negative attitude all over her face. The Dr? They might be related because she’s just as bad as her receptionist. Dr. Patel is rude, unkind, and shows no emotion towards her patients. The office? Let me tell you about her office.. her equipment is completely un-updated, the size of the rooms is insanely uncomfortable. Once again, how is this okay? Dr. Patel, how do you still defend your staff and not find someone better who deserves the job? That cares about her patients and will be happy to go into your office to work for YOU. You are talented and knowledgeable about what you do. What kills you is your staff And your attitude! Im sure you wont care about my review, but you should because your patients MATTERS!Dr Patel, I was a patient there for sure! I’m not an outsider who’s making this up. You even perform a procedure on me. So please don’t tell me that you can’t find my name because I sure was present to each of my appointments. It took me 6 months to realized that you guys weren’t having a “bad day”. This is exactly how it went every single time I was there till I decided that I had enough and went somewhere else where I felt incredibly welcomed.

Dr Patel is great! Shes very informative about any issues I may have and shes got a warm personality. I love the easiness of booking online as well :) She also takes the time to talk to you personally I genuinely am blessed to have her.

Dr. Patel is a very caring Physician. She takes time to listen to your concerns and has excellent advice. I have been very happy with the office staff as well. I highly recommend Dr. Patel she made me feel comfortable and successfully performed the Novasure procedure which has eliminated my discomfort.

This was my second visit and both times Dr. Patel was very short, spent all of five minutes with me...one of those visits was for an annual checkup. No conversation, no people-skills, no personality. The only pros I found were that staff was nice and there isnt much wait. My search continues after my previous OBGYN doc retired.

I’ve been seeing Dr. Shefali Patel for a very long time, she is great!

Was nervous to change doctors but my longtime GYN had retired. Dr Patel-Shusterman and her staff were phenomenal! Cant say enough good things about them and my visit. Thank you! :)

This was my first visit and she took time to gather all of my background info herself and really listened to all of my concerns. She found a common thread to chat with me about during my exam and made usually a very awkward experience more comfortable.

Dr. Patel makes sure that her patients are comfortable and feel relaxed when in her exam room. She always remembers my interests and gets me to chat about what she knows makes me happy while I am there considering how nervous I tend to be before most doctors visits. Her examinations are very fast and I feel good knowing I can be in and out and feel comfortable when I leave.

The doctor and staff are beyond awesome.The entire appointment runs so smoothly.The receptionist is very patient , the nurse is equally or more patient and the doctor is beyond wonderful. Very caring, attentive and not rushed at all. And very easy to talk to. If there are more than five starts I would give it

Edit: After my visit with Dr. Patel, I received the bill for my labwork. Aside from my pap smear (which I requested and was happy to pay for) I also realized I was tested for gonorrhea and chlamydia. I did not request or authorize these tests (Ive been monogamous for six years) and was not informed verbally or in writing by anyone in the office they they would be performed. As a self pay (which the office knew and which was reflected on my lab invoice) I was wholly responsible for the additional tests, which came to $289.36, IN ADDITION TO the office visit which cost $225 and didnt even include a pregnancy test. When I called the office, I was told that they could give me a discount card (off the total of 3 tests) and that these tests were standard for girls my age. Neither of the two other gynecologists Ive seen in the last 12 years ever administered STD screenings without my consent. I informed the office that it was dishonest to perform tests and bill patients for them without their knowledge, especially in the event that they are uninsured and assume all costs for their medical care. Whether that will be taken under advisement, Im not sure, but I urge you to ask about what costs/tests you may be liable for before an examination with Dr. Patel so that you may plan accordingly. I was happy with the Dr. Patel on a personal level but will bring a letter forbidding unauthorized tests if I choose to return as a patient in the future.Dr. Patel is lovely and made me feel very comfortable when I visited her office as a new patient. She didnt make me feel rushed at all but she and her staff are also very efficient, much more so than at my last gynecologist. My appointment was at 9 am and I was out by 9:30. Im so glad to have found her.

The only reason I’m giving them a 4 star review is because Dr. Patel is amazing. However, the billing department and staff are not the best. I received a bill the day I came for my annual that was from a year ago, I was told I was not allowed to see the Dr until I paid the bill and I told them I was not going to pay until I figure out what it’s for and that I’ve never received any bill until that day. So I left the visit since I was told I couldn’t see the Dr. I called my insurance to see why I owe money and they said it was for a copay( mind you that was for a annual visit). I call the billing and they tell me that I was also charged a “no show fee” for the day I came and was told I couldn’t see the Dr. So I called the office and was told they would give me a call back once they look into it. They told me that I wasn’t charged the copay the day of my annual because after the visit they billed something else(I have pcos) to me that doesn’t make any sense and I feel the patient should be informed of they are going to be billed for something different. I was also told that they were going to bill the bo show fee as a “courtesy” because I didn’t tell them I was leaving lol they were the ones who told me I couldn’t see the doctor but ok. It’s a shame because my sister also goes to this practice and she has also had the same issue with them. Dr. Patel is an amazing doctor and is very informative. I hate the fact that the billing sucks and if it wasn’t for that she wouldn’t be losing me or my sister as patients.

Today was my first visit with Dr. Patel-Shusterman and I cannot tell you enough how great she is! She’s easy to talk to and makes you feel super comfortable. Her office and staff is super professional, you will not regret choosing her as your doctor!

It was my first visit with dr. Patel. My GYN retired and I was in need of a new one. I am very pleased to have found dr. Patel. She could accommodate me almost immediately. She does not have a Physician Assistant, but she takes care personally of her patients. To me this is a very positive point since I want to make sure to be seen by a fully trained physician and not a mid-trained one. I in fact turned down another GYN doctor closer to my place before going to dr. Patel, because the doctor did not have the time to meet with me personally not even at my first visit and wanted me to do the visit with the Physician assistant. Dr. Patel is very professional and she listens to you. The office is nice and clean. At the beginning, it was just a little bit confusing to understand where the entrance was and where to park (there is only street parking, but not an issue), but after a call to the receptionist, she gave me the proper directions. Everybody is very nice and efficient and I waited in the waiting room no more than 10 min. to be see.

I met Dr Patel-Shusterman for the first time today and had a wonderful experience. She has an excellent bedside manner and takes the time to listen to your concerns. At no point during the visit did I feel rushed. She also provided me with great feedback and advice.

Before my appointments I always feel anxious but Doctor Patel-Shusterman always makes me feel comfortable. The appointments are always very efficient and I was at the doctors office 30 minutes or less because she saw me right away. I will continue to go to her in the future. She is very kind. I appreciate her seeing me during this time.

This was my first visit and I am delighted with my entire experience at the office. Dr Shefali Patel is an excellent physician who gave me all the time I needed and answered all my questions. The office staff is also very good. Overall a very positive experience!I recommend Dr Shefali Patel and wish her all the best👍👌

I hate looking for new doctors, but I moved and needed to find a new one. Im so happy that I found a great doctor on my first try. I was very happy with my visit and Dr Patel-Shuterman and staff made me feel welcomed and comfortable.

I visited Dr. Patel for a consultation on endometriosis. This was my first visit with the doctor and I felt that her reviews were pretty accurate in that she was patient with me and she took the time to explain what I might be having. I did not feel rushed and thats important to me. No one ever really likes going to the doctor and knowing that the doctors genuinely care and take their time with you is important. I am looking to change gynecologist as I live closer to the Westfield area and I feel that Dr. Patel is the gynecologist of choice for me moving forward. Shes great and I was able to feel that in my first visit. Also, Lisa who checks in patients is great and friendly. You dont come across staff with good customer service too often.

I recently received concerning Mammo results and saw Dr Patel for a follow-up appointment. Dr Patel took the time to bring me into her office to explain all the details of what was found.. she even took the time to print out information for me to take home. She is warm and caring and always takes the time to provide a thorough exam. Her office staff is so friendly and make every effort to fit you in for an appointment if you are concerned or uncomfortable..The office is impeccably clean and gives you a feeling of welcome. Dr Patel is the BEST doctor ive ever been to, and she takes great effort in treating the whole picture. i have tremendous trust and confidence in her! FYI, her laugh and friendly demeanor keeps me coming back as well as her physician skills!

As a new patient I felt very comfortable with Dr Patel-Shusterman. She was warm and caring and really took the time to get to know me and understand my medical history as well as give me some advice about my daughters. I highly recommend this practice based on my experience.

Dr. Patel‘s office staff was kind and patient. Especially Jourdan. Dr Patel was professional, kind, thorough and put my mind to ease when I was describing my life to her.

Dr. Patel-Shusterman and her team are caring and knowledgeable. I feel like Im in good hands and am always made to feel comfortable. She makes a sometimes uncomfortable experience into an easy one. I never feel rushed or afraid to ask questions. Thanks for keeping me healthy! :)

Very happy with my visit! Front desk staff was helpful and friendly.Doctor put me at ease and was very helpful and informative. I would highly recommend her.

Dr. Patel-Shusterman is amazing! She was able to help me when no other doctor I have seen was willing to figure out an alternative to birth control with dealing with my PCOS and the symptoms that come with it. She is caring, kind, and made me feel very comfortable throughout the exam. I am so happy I visited her office! Her office staff is great too! I highly recommend Dr. Patel-Shusterman!

Ive been a patient for a few years plus today brought my 78- yr old mom for the first time to Dr P. Mom was super nervous and doesnt speak English fluently and everyone was FANTASTIC!! Dr. P spoke Spanish beautifully and the staff was incredibly warm and friendly. Highly recommend!!

Very pleased with the doctor. She is caring and very professionalExcellent staff !!!!

Office staff is very welcoming. Minimal wait time, nurses are friendly and efficient and Dr. Patel-Shusterman is so pleasant and personal. Does not rush you through appointment. So glad I found her.

Dr. Patel-Shusterman always makes me feel comfortable during my visits. She takes the time to answer any questions and is extremely knowledgeable. Her staff is courteous and efficient. I highly recommend her!

I am so happy to have found Dr.Patel-Shusterman! The whole process from making an appointment to the office visit was smooth. The office was clean. There is no parking on the premises but street parking are easily available. There were no other patients so from Covid perspective, it felt pretty safe. The Front desk and RN were helpful and courteous. My visit was quick. I was in and out in less then 30 mins.Dr. Patel-Shusterman was quick yet thorough. After my last terrifying experience with another obgyn, I was scared about my test but Dr.Patel-Shusterman made me feel comfortable and it was almost a seamless process. Dr.Patel-Shusterman was gentle during the test, I hardly felt any discomfort. I highly recommend.Thank you again Dr.Patel-Shusterman and Staff!

After not having been for a checkup in years, and being a new patient, she did a great job making me feel comfortable, talking about her family. Only suggestion would be to have some larger gowns for us bigger-boned ladies.

I had an amazing experience with Dr. Patel and her whole office. They are so attentive and personable. I was required to go through a major surgery and Dr. Patel is brilliant and she took excellent care of me! I highly recommend her!!!!

I just had a new patient appointment with Dr. Patel-Schusterman and could not have been more pleased with her expertise, concern and careful attention to all aspects of my care. Pleasant office staff and easy to schedule an appointment. I have been a gynecology patient of the Mt Sinai Faculty practice in the city for 25 years. Dr Patel-Schusterman completed her medical training and residency at Mt. Sinai; we are very lucky to have her in Westfield!

Dr. Patel-Shusterman is understanding and empathetic. She is knowledgeable, and cares about helping patients. It is easy to make appointments, and I always have a positive experience.

Dr. Patel-Shusterman is excellent. She listens and communicates well, and takes time to relate to her patients. It is easy to get an appointment and I enjoy being able to book online. Her office staff are friendly, as well.

I went to a lot of OBGYN over the last couple of years but I have never seen such an arrogant, mean and cold doctor like Dr Patel. She doesnt care about your health at all..She is always trying to rush you off the office and if you have any questions she gives an attitude. She never calls back for test results you have to chase her and if you request explanation on test results she wants you to make another appointment just for that so that she can get your money. In this area there are so many great doctors dont waste your time or your money with her.

So happy to find a Gyn who has an open mind. I’ve struggled with PCOS and she got right to work ordering blood work and ultrasound. She did not suggest birth control or Metformin which I was so happy to find.She had a coupon in her office for Ovasitol which is what I just started taking recently and it is working great!Dr. Patel took her time with me and I appreciate that! The office staff is also very nice and efficient! So happy to find her, great Doctor🙌🏻

Always a good experience when seeing Dr Patel. I feel comfortable speaking with her if I have any issues. She is personable and very professional.

She is very friendly and easy to connect with her. I feel very comfortable talking to her, she gives enough time to listen to us and provides good medical guidance. Staff is very cooperative too.

As a patient of Dr. Patels for approximately 6 years, I cannot express my gratitude. I actually found her in haste after moving to NJ and needed to see an OB. In the time I have been her patient, Ive had a few issues, had a second baby, and have found a Dr. I truly feel that has MY best interest at heart. Dr. Patels ability to make a patient feel safe coupled with knowing the most intimate parts of our bodies has more or less lead me to ask her countless times to be primary GP but apparently theres a reason Drs have specialist designations! LOL! And KUDOS to her integrity for clarifying why she is only my OB. While, I will likely continue to beg to have her be my GP, she will indeed continue to clarify with her integrity why she cannot.Dr. Patel is the last of her kind as far as small practice medicine goes. You NEVER feel rushed in your appointments, you KNOW youre getting authentic, researched information, and most of all..you are truly in an engaged partnership with Dr. Patel. That said, you dont find yourself waiting for an extended period of time, ever.Two years ago, my employer changed our coverage which resulted in my being an out of network patient. I was panicked that I would have to go elsewhere, while I do pay out of pocket, she has been MORE than accommodating (and patient!) for her flexibility in my fees. Shes willing to work with you because she CAN. Good luck getting that with big box medical practices.As women, more than ever we need resources we can trust. Dr. Patel is that resource for the most important piece of our human and female puzzle. Invest in your health and secure an appointment. I can assure you that Dr. Patel will invest twice that on your behalf.Transparency, integrity, and engagement. My health record is proof. Thank you, Dr. Patel!

Dr. Patel-Shusterman and staff is very pleasant takes her time answering any questions you may have. Also, shes really good with scheduling her appointments. Theres almost no wait time and youre not stuck sitting in the waiting room for over an hour after the scheduled appt time like other doctors.

My first appointment at this office today. Everything went well. Dr. Patel- Shusterman and her staff made me feel like I was in excellent care. I would recommend her.

Dr. Shefali is the best. I’ve been seeing her for about 7 years and it’s the one annual visit it I look forward to. She is gentle, compassionate and just an all around good person!

I was really looking forward to my appointment but unfortunately the receptionist was very unprofessional and rude during my phone call on Aug 12th and August 13th. Receptionists are hired to be a professional, polite interface between the doctor and patient. Her behavior forced me to cancel my appointment. I hope that this review explains my feelings and disappointment with what has occurred, I would not like this to happen to me or any other patient and hope that corrective measures are taken swiftly!!

Got charged $25 for a cancellation fee when I rescheduled my appointment. Apparently it doesnt matter due to the simple fact that I didnt show up on the original day I was scheduled. Absolutely ridiculous. Lady on the phone was rude and gave me an attitude for expressing the annoyance for having to pay a $25 cancellation fee even when I called to reschedule it. Not to mention the fact that whenever you do call them, the line tells you that the office is closed and your forced to leave a voicemail. As a struggling college student this $25 fee is detrimental and absolutely uncalled for.

My first time seeing Dr. Patel-Shusterman. She was professional and personable. She listened to my concerns. Highly recommend her!

The staff is incredibly pleasant and Dr. Patel is as well. She is very diligent in listening and addressing any questions or concerns.

DR. Shusterman is always pleasant and professional. She answers all your questions with warmth , honesty and tried to settle any concerns with a warm smile. Ive been going to her for a few years and am always satisfied. I would recommend her to anyone who is looking for a genuinely nice doctor who cred about her patients.

Family member attended for the first time and stated a couple of the front desk reps were rude and even tried to get physical. The doctor is great and all but it wasnt a very good first impression.Update: the MD called and stated it wouldnt be a good fit because of the unruly front desk assistant. MD was reluctant to take any action. Truly disheartening and unfortunate.

Today was my first visit. The staff was great. Wait time was only 10 minutes. Dr. Patel listened to my concerns and I didnt feel rushed. Very happy I found this office and look forward to future visits.

If you want to waste your money without seeing any results and getting REAL TREATMENT, please visit this practice, where you could be assured that tests will be ordered to pay the doctor, office could never be reached because they are always closed and even though you pay your bill, they will send you a bill every month because of the lack of organization. These people don’t care, so enjoy the frauds 😊You replied to this comment stated I was never a patient, that’s how unorganized and corrupt this place is that they couldn’t even spell my name correctly. I have Circled YOUR NAME and my money order that was CASHED by YOUR OFFICE, and your bill still comes EVERY MONTH trying to get more money out of me and yet you can’t remember your own patient.

Dr. Patel is friendly and professional. She makes herself available if you have any questions or concerns at any time. Her office staff is organized and professional as well. I highly reccommend Dr. Patel.

Employees are kind and Dr. Patel-Shusterman does not rush you out of the office. She sits, listens, replies and recommends (if applicable) with clarity and genuinely shows concern and care for her patient (me) Thanks for that!

I felt very unwelcomed and uncomfortable. Receptionist was very sweet but dr Patel was cold , kept interrupting me and just RUDE . Now that I have read the 1 star reviews seems to all consist of her being cold . I’ve struggled with weight gain after my baby & with PCOS for over 2 years now and it’s said that dr Patel has 5 stars and specializes with this issue and gave me not one solution other than the fact emphasizing that I’m overweight & that I need to get on a diet . Meanwhile I’ve been working out for 1 year but 4 months now (consistently) and eating a very strict diet . I stressed this issue to her and she insisted that I download my fitness pal , even after I told her I already had it . She had the audacity to hand me a business card for a nutritionist. She was unhelpful and caused me to break down crying when I left . Thank you for marking someone like me feel the way I do ! I will not be returning . HORRIBLE experience

Nice and friendly staff. Dr. Patel is a very nice lady. I was very comfortable talking to her. She listens to you when you talk to her. She knows her stuff very well. I would recommend Dr. Patel if you are looking for a OBGYN.

I just recently started going to this office and so far I had the best experience. Dr Patel is An amazing Dr,and her staff as well. Her receptionist is the nicest person ever... Thank you guys I am glad I found you!!

Dr. Patel-Shusterman is a wonderful physician! She is so gentle and caring and makes you feel comfortable immediately. I would highly recommend her!

After years of suffering from severe endometriosis, I made an appointment and was seen ASAP. I had had enough, couldnt take the pain and constant bleeding and finally Dr. Patel- Schusterman was the first gynocologist to actually listen and look at real options. So glad I went to her. Totally recommend especially if you have endo. Wish I had found her sooner.

Dr. Shefali is great! Her entire staff is very professional and polite. Theres minimal wait time after check-in. Her office is very organized and clean.

Dr. Patel is lovely, took her time with me, coordinated care well with another doctor of mine, and answered all my questions. Very happy with care I received and happy with wait time.

Im new to the area and had been searching for a doctor for a few weeks. Im so happy I found Dr. Patel! I was quickly attended too, had all my questions answered, and appreciated Dr. Patels good bedside manner. I do not have on complaint.

I scheduled my appointment online and wrote a lengthy history of my PCOS, gynecologists, endocrinologists, what worked, what didn’t, and my reticence to put myself in a position to be dismissed or offended by another doctor. At my appointment, I was told I had to choose between discussing my PCOS or having my annual examination. I chose the annual examination. When the doctor came in, she asked questions but quickly made judgments before learning more. For example, I told her my estrogen and progesterone were low, and she said “that’s not PCOS”. But, I went on to clarify that I didn’t ovulate that month of testing and have had cysts since my teens, one of which had to be surgically removed. She understood after explaining that, but I did not expect to be told “that’s not PCOS” so quickly or without hearing more first. So, there’s the dismissal. Then, when talking about weight loss, she told me that I need to lower my calorie intake to 1200 calories to lose weight. Any quick search will tell you that that amount is for a toddler, it can wreck your hormones as the body shuts down fertility without adequate nutrition, and is not sustainable and leads to restricting and binging. She then went on to comment “you know, we all need to stop the mindless snacking at night - even I do it”. I do not mindlessly snack at night. She didn’t even ask what my habits are and just assumed. There’s the offense. Women with PCOS know all too well what it’s like to experience judgment without information. I expected better of her and was extremely disappointed. Also, she said it’s as simple as calories in calories out. If she had taken the time to get to know my case, I could have told her that I had done a paleo diet, no dairy or wheat, capped at 1600 calories a day and burning 2600 calories a day with not a budge on the scale. I can’t believe that a doctor could know less about nutrition and hormones. And for the record, I am extremely well educated and a therapist, and I’m incensed at the idea that she might be saying the same things to other patients who don’t know more about their conditions. I do not recommend this doctor and will be seeking out a new one.

Dr.Shefali and her staff are so kind,caring and professional. I would and have recommended her to my family and friends.

It gives you the option to leave a review ONLY if you’re satisfied, if you put in a bad review, it doesnt send it to this unless you hit that you ARE satisfied with your visit on their survey. She is terrible. Doesnt listen to you, and rushes you out. I left feeling worse! She didnt seem to care, these are the kind of doctors that shouldnt be doctors. Only there for a paycheck.Didnt listen to my needs, i had to keep “interrupting” her from leaving me in the middle of me asking questions about my pains and what it meant.Needless to say I canceled any future appointments.Dont go if you like feeling heard.

Very easy to make an appointment online and confirmed the next day. I received a few reminders of the time and place of the appointment. I arrived on time and was seen within 5mins. Dr Patel is friendly, warm and very thorough.

This is the worst office to speak with and to deal with. Linda is so rude and unprofessional. I never usually write reviews, but I felt it was my turn to warn people. I do not recommend them at all. They are unkind and obnoxious and dont treat their patients with any semblance of respect. They are extremely disorganized and very inconsiderate. I only had one appointment here and it was a nightmare afterwards to get my prescriptions. Then, I was belittled trying to make another appointment. Linda made a point to berate me since I hadnt been there in over a year - less then two years, but over one year. Listen, things come up, people have lives and most women Im friends with are able to get the gyno every year/year and half, so I wasnt that far off from a year. Why she chose to treat me with such hostility and belittle me, Ill never know. When I had seen the doctor in 2016, she was quiet and unhelpful. I figured maybe that was just her demeanor and I was willing to return to ask her opinion on an Ultra Sound I had gotten from a gastro doctor that showed fibroids. Well, that was my plan anyway until the office called and told me I hadnt made an appointment online (even though I have the confirmation email in my inbox) and that I hadnt been there in SOOOOO long why was I asking to see her??? Who behaves like this to patients/clients? Its truly the worst customer service Ive ever encountered with ANY doctors office, let alone an OB/GYN. Save yourself the aggravation and go elsewhere!In the response to the response below, the rudeness is in your calling to tell me that I had no business asking for an appointment since I hadnt been to the office in so long. I was not asked the reason I wanted an appointment, I was simply attacked because I had tried to make an appointment. And, I was basically told I was an idiot because I didnt have an appointment that the office could SEE even though Ill be happy to send you my confirmation email. You need to start treating people with some respect and start acting like you give a damn instead of having such a dismissive attitude. Your response is also a blatant lie. I was not asked to come in, I was berated for asking for an appointment and sending over my ultra sound results. Dont try to make yourselves look better with lies, the truth will always prevail in the end. We both know what happened, you just dont want to admit your error. If you really cared, youd have contacted me directly instead of carrying on over a public domain. Your snappy attitude is well documented in the other reviews you see here.

Dr. Patel-Shusterman is very knowledgable, kind and understanding. She makes you feel so comfortable and she is easy to talk to. I would recommend Dr. Patel-Shusterman over and over again.

Great experience, Dr Patel is awesome and so is her staff. I HIGHLY recommend her! She was great with me and my daughter!

I really like Dr. Patel. She’s efficient and knowledgeable, and I find her support staff helpful as well. She’s also usually on time which I really appreciate. I would certainly recommend her

Dr. Patel is the best! She is warm, comprehensive and gives great attention to all questions and concerns. The office visit runs on time and scheduling is easy. I highly recommend Dr. Patel.

Dr. Shefali is the most wonderful doctor - personable and knowledgeable. I highly recommend her!

Listened to everything I had to say, and made me feel very comfortable and understood. First doctor to hear me out and sympathize with my symptoms. Very happy to have found her.

Dr. Patel-Shusterman and staff are very pleasant.Booking appointments is so easy. I love the fact they respects your time. There is absolutely no waiting time at this facility hard to see that nowdays.

I must be an outlier or maybe she was having an off day but my experience with Dr. Patel was not at all beneficial to my case. First, I too, was drawn to her practice since she uses social media to advertise her surgical expertise. During my initial visit I was in excruciating pain since I have stage 4 endometriosis and the only intervention offered was to explore Oralissa. However, she did not provide any information on the horrible side effects of this drug. Also, for anyone who has advanced endometriosis, drugs will not address the endometriosis that is already there. The only thing that will address the endo is excision surgery (which is considered the gold standard). She referred me to another surgeon who handles high risk procedures but that surgeon was not an endo specialist. If you are reading this, and have advanced endo and suffer from chronic pain, save your time, and go to an endometriosis specialist. Do your thorough research and save precious time.

The staff as well as the Dr. Patel is awesome. Dr. Patel is very attentive and took her time. I would definitely recommend her.

She’s a wonderful doctor who’s down to earth and doesn’t rush! Extremely knowledgeable and really takes the time to answer all questions and concerns thoroughly. Her office staff is friendly and accommodating. I would recommend her to anyone looking for an OBGYN.

Dr. Patel is very knowledgeable and really took the time to listen to my concerns. Her staff is also very pleasant and professional. I look forward to future visits.

Great office staff, efficient (everything running on time, though I did go in the morning), and Dr. Patel-Shusterman has an excellent bedside manner. Three years so far, no problems, no intentions to change!

The staff was very friendly along with the doctor. It was my first time going to visit for an annual check-up. No waiting

Visit with Dr. Patel is always fast and easy, I’ve been a happy patient for years. She’s very caring and a pleasure to talk to, always fast to respond and to get in touch with.

I was seen right away , my visit was short but proficient, all my questions answered and the staff was courteous. I was very nervous, first appointment since covid, but I felt comfortable and appreciated the staffs efficiency in getting me in and out quickly

Great experience at this practice! They took me back on time and Dr. Patel-Shusterman was so friendly, professional and personable. Highly recommend!

Dr. Patel is a wonderful and caring Dr. She takes the time to listen and answer all your questions - I would highly recommend her!

I’ve been seeing Dr Patel for a number of years and have always been happy with her care. I highly recommend her. She’s a sweetheart.

Dr. Shefali is really a great doctor, shows care for her patients. Service is quick and meeting the needs. I will definitely recommend Dr. Shefali to my family members & friends .

Dr. Patel-Shusterman was very understanding to needs as being a first time patient of hers. Im so please that I can call her my new GYN. Thanks!

Dr Patel was very nice, but I think I caught her on an off day. I did forget my records and this was the first time I seen her so I understand the inconvenience.

First time in office. Dr. Patel-Shuster was very kind and helpful. The office was well-run and efficient. Staff very friendly. Very little wait time.

Dr Patel is patient focused, listens, and professional highly recommend. Easy to schedule appointments office staff very nice.

I just moved from Ohio so this was my first visit and I was kind of nervous. Dr. Patel made me feel very comfortable and welcomed. Short and simple visit!

Dr. Shafali Patel-Shusterman is a good doctor. She is caring with her patients. I am a reoccuring patient. I recommend her to other women.

I highly recommend Dr. Patel. The staff was very friendly and Dr. Patel was very kind and professional. Everybody in this office made me feel comfortable.

Dr. Patel is very prompt and efficient when performing exams on patients. She is also a very nice person.

I highly reccommend Dr. Patel. Not only does she have excellent bedside manner, she is also extremely thorough, addressing all questions and/or concerns.

It was a great experience. She made me feel very comfortable when I’m usually not with these sort of things. I’m happy I found someone I like in town!

She was very thorough and listen to all my symptom. Best OBGYN I ever had! Highly recommend her.

Dr. Patel-Shusterman is very pleasant and truly cares about her patients health. Highly recommend!

Dr. Patel is both caring and competent. I highly recommend her services!

Five stars is not enough! Dr. Shefali Patel is amazing! Great office, warm, friendly, & professional service.

I am so happy I met Dr. Patel yesterday. She is so knowledgeable, understanding, and funny. I am so happy to be under her care.

Excellent visit. Clean office, very professional and makes you feel very comfortable.

The first doctor who has taken my heavy periods seriously. Great office and great staff.

First time visit here. I have to say out of other places I’ve been, Ms. Patel made me feel super comfortable and answered all my questions & I work right up the block. Super happy. Thank you!

As another reviewer said,snappy support staffOften messages not returned, told today, we are too busy to play our messagesCompetent MD, usually caring.

Dr. Patel is very caring. If I have a problem they always try to squeeze me in.

Friendly staff. I’m extremely happy with Dr. Patel-Shusterman and so happy I found her so many years ago.

Dr. Shefali is great ! I never have a wait when I go, the front office staff and nurses are nice and Dr. Shefali is helpful and efficient.

I have been seeing Dr. Patel for several years and she is the best! Very caring, personable and attentive!

From the front office personnel to the nurses to Dr , every one is friendlyTakes the time to answer any questions or concerns you might have

Dr. Patel-Shusterman was very professional. I appreciated her listening to my concerns and her advice.

Very bad experience.. without properly understanding the problem they prescribed medicines which led to a whole new problem..If they dont know the root cause of a problem they need to suggest to visit some other specialist instead of doing trail and error on a patient..

Very nice office with very nice people. The doctor is pleasant and knowledgeable.

Fast, covid-19 safe, kind and professional. Highly recommend. I have been a patient for a few years

Excellent practitioner. Warm, thorough. Office clean, on time appointment. Staff efficient and pleasant.

This was my first time at the office meeting dr patel and she was very thorough and took the time to listen to me and answer all my questions

This was my first visit with her.My questions and concerns were handled very thoughtfully by the Doctor and her staff.

Very knowledgable and listens to my concern is.

Dr. Patel is a smart Dr. who spends time understanding patient issues and offering appropriate solution options.

Best Doctor ever! Patient of Dr. Patel since 2008 and until forever!

Dr. Patel is an excellent, caring doctor. Office staff is very professional and efficient.

Highly recommend. Neat and clean office, helpful staff and great bedside manner. Loved the doc

Think she gave me some good information regarding next steps in my treatment.

I have been going to Dr. Patel-Shusterman for years and cannot speak highly enough of the care that I have received from her.

Wonderful experience for my first time in the office.The doctor and staff were exceptonal.

Called to schedule an appointment and the front office was very snappy. Heres hoping the actual appointment goes better.

Dr. Patel is effective, professional and committed to improving women’s health.

Excellent well-run office, smart personable and highly knowledgeable and qualified doctor. What more can you ask for?

I had a telemedicine visit and if she could perform my surgery she would be one of my top picks!

Dr. Patel is super knowledgeable and her staff is very kind as well.

Always a very friendly atmosphere and Dr Patel always makes me feel at ease 💗

Felt very comfortable and welcomed by both staff and Doctor

Very nice doctor. She took the time to listen to me

First of all, shes gorgeous. Her and her staff are very friendly and welcoming .

Clean office. Friendly staff. Timely appointment. Great doctor.

I love the way they make me feel comfortable

Very friendly and patient office staff as well as Dr. Patel.

Very good experience from front desk to triage nurse to Dr Patel herself.

I have never met a more kind, compassionate, and knowledgeable doctor.

Submit provider cost to wrong insurance, the appointment remind one week early, that cause confusing

Lack of execution, empathy and very surly; never seen this before and now I know why I do not like Moody female M.D.s.

Easy, pleasant appointment. Very efficient!

Quick, informative and pleasant. I love Dr. Patel!

She is a good doctor, nno more than that

I was able to make an appointment online and in the same day.

Dr. Patel made me feel comfortable hoping for good news

Excellent Doctor. Great office, highly recommend

She is amazing!

Very knowledgeable. Understanding and not critical.

Very friendly staff and doctor

Everyone is super courteous and professional!

Actually listens to you and doesn’t rush you out!

Careful, kind and thorough.

Amazing doctor, amazing woman.

I was so impressed by Dr. Patel

Professional and caring.☀️

Very satisfied with the Dr.

Quick and efficient appointment.

AMAZING AND CARING DOCTOR!!

Warm, professional, thorough