Auburn Public Health Center

Im writing what it seems to be a very common issue with this office location. Ive previously missed a phone call appt in Sept. due to personal issues, I was then pushed into October for my next phone appt. I had no issues with this. I understood and accepted it. The date of my next appt. I received no phone call, no voicemail. Ive called several days in a row to get in contact with the office and left them a voicemail as well. None of which were acknowledged with the front desk. I was repeatedly told by her that Ive received many calls from them and 2 voicemail were left between 2 days. October 30 ( day of appt & Oct 31st). On my phone record, I have zero missed calls and NO VOICEMAILS from Auburn WIC. But i am accused of sharing false information since they have notes and they are correct. Ive never had any issues receiving calls or voicemails from them in the past 4 years. So it is interesting, now im pushed out 1 1/2 month again. I was supposed to receive a call from a supervisor ,and go figure, never received that either. For an establishment that is supposed to help families and women, this location is far from it with its lack of care for its clients and basic customer serivce skills. I have never received such a terrible experience from wic within the course of 13 years of working with them.

I came here for an appt that was at 12:40, took them 30 extra mins to room me. I was a little frustrated because I had prior engagements. So I asked the receptionist how long it would be and she informed me the doctor was behind so probably about a hour. I waited because I didn’t have time to come the next day. I was a little irritated because of the miscommunication with who I scheduled with and the person I was speaking to at the office. I ended getting an exam and I guess the doctor wasn’t too happy with me over the interaction with receptionist because she shoved the speculum very aggressively in me and it hurt. Never have had that experience before. I don’t recall her name but she was short with graying hair and an accent. Might not want to schedule a visit with her since she can’t seem to remain professional and took her frustrations out on my insides.

I dont know if anyone is aware of this but vitalchek, the link listed to order online, is a scam. Please do not use this company to order your death or birth certificates. So many people, myself included, have been scammed by them. They make it seem that this is a very real company by giving you order number and pin number but no one answers the phone numbers they provide and will give you the run around if you email them.

Everyone’s nice, but why isn’t anyone answering the phones at the front desk each time I call? I hate having to rely on someone calling back because sometimes I step away from my phone, and it seems like stuff gets dragged out when all I want to do is schedule an appointment. Of course, I consider how many calls you guys might get each day, just wish there was a better system set up where I wouldn’t have to stare at the phone until I get a call.

Had a phone call appointment for applying for a wic card which was set a month prior after then hanging up on me or not picking up for a while only for them not to call at all during the appointment date .

This is the most disorganized, unhelpful service location I have ever been to. After 3 separate trips in, I have yet to be helped in attaining an Orca Lift card. Apparently there is only one person in the office who can actually help, and they take lunch breaks in excess of an hour and a half. Of course, that is not noted online as part of the listed hours of operation, and they often leave an hour early. Do yourself a favor and go to literally any other location. Even if its farther away, youll save your time and your sanity.

Very nice staff but external staff affiliated with the office is sometimes very unprofessional and rude. Carmen OLVERA had our family make appointments twice and she didnt show up and my4 year old was waiting with me in the sun for over half an hour only to be dismissed by Carmen when her office hours were still in effect for walk ins.Additionally, there are one or two employees at this office who are very judge mental, disrespectful and rude. I’m not sure what her name is but more than on one occasion she has made wrong assumptions about me such as thinking I didn’t know the election date, asking me if I will be “pregnant” next time I visit (possibly insinuating I am faking a pregnancy-she is a bit unbalanced in my opinion), and targeting my 4 year old saying his behavior may be due to autism (he was being rambunctious and is not autistic). I usually take this woman’s abuse because it’s not really my place to correct her ignorance. Why better her life by enlightening her? Not all wic recipients are stupid or uneducated. We are just placed in circumstances that anybody can suddenlyFind themselves in.

Today at King County Public Health in Auburn, I was refused treatment due to my age and gender. I pointed out what was happening and i was given a poor baby face with a shrug.Last time i heard, Age discrimination and Sex discrimination is against the law.A government organization breaking the law. The person responsible for this policy needs to be fired and their pension taken away. This is deplorable behavior.They will give 10 excuses to Sunday, however, the reality is...discrimination.

Very welcoming!, i was very nervous but they helped make it very comfortable and wouldnt recommend anywhere else cuz out of all places this is the best!

Best clinic 👌

The staff here is extremely caring, fast and knowledgable. The past few years has been really hard on us and they were there to help in every way they could.

My grandson goes to this location for WIC services the staff that I have spoken with were very nice.

There website isnt up to date and I drove all the way to Auburn to get turned away and they lady was not very nice about it. i am very disappointed in their business.

Hire better staff. Hire people who know how to be a receptionist. This was an awful clinic. Do not go here.

Super rude staff. Dont ever come here. They act like theyre God or something. Snobby b*itches.

I live@901sub in st. lot59 prestige WLwl54157

They never answer their phones.

Reliable services

I had a telephone appointment to apply for a WIC card, I waited for the call but they did not call me on the agreed appointment date since I am pregnant and they told me they would contact me but so far I have not received calls.