East Hill Medical Center

I was a long-time patient here, through some hairy parts of my life, and decided to stick with them even when I got better insurance a few years ago (this place is a total Medicaid-mill, systemic issue, anyways). Those hairy parts of my life — dating back almost 10 years ago to my early 20’s, including mental health misdiagnosis and a garden variety bout of addiction (I got clean in 2018), stayed on my record providing me with a large helping of stigmatization when my PHYSICAL health began declining in 2021.There were incidental findings on my lungs, follow-up scans for two years without a single referral to a pulmonologist nor any defining of what was occurring in them, also not really any explanation of results. It took other doctors saying, “uhhhh, this needs to be defined and your primary should be advocating for you” for me to SEEK a referral. In those two years, I began having other physical symptoms, of which the provider lovingly attributed to anxiety, accused me of being anti-medication, attempted to provide psychiatric “advice”, and would say “it’s always a new symptom” and “it has already been 45 minutes, I have other patients” (then maybe schedule follow-ups before 4-6 months?), and that she “wants me to live my life”. Despite the health concerns, my life is very much lived and she is not my friend nor family nor therapist so I should not have to defend that to my NP — I am married, a full-time college student with a 3.6 GPA, I volunteer, I travel extensively and have a long list of hobbies I actively participate in and have a flourishing home life. I would often leave appointments in tears, feeling invalidated and scared, thinking maybe I was just crazy and perhaps I didn’t even know how anxious I was (because that was confusing?? My anxiety has been well-maintained for YEARS), and began focusing on appointments with specialists and finding a way out to a new primary.So! To say all that, I wasn’t making it up and I have clinical and pathological findings (yay for a lung biopsy and BAL that showed evidence of possible malignancy, but if that is ruled out — which is very hopeful but my god what if it isn’t?, it is an incurable multi-organ disease that would’ve really helped me to know years ago!), and doctors/nurses who listen to me and see me and order testing with PURPOSE and explanation. At least this clinic taught me, the hard way, to advocate for myself, listen to my body, and leave if I must. I mentioned the lungs because that is by far the biggest oversight — but there are plenty more and I’m happy to be on the road to more answers so I can best participate in my treatment and figure out what is best for my body, because it isn’t always pills, guys! 🫶🏻

I had a cleaning here today as a new patient. I have some anxiety about dental work, even a simple cleaning. The tech who did my cleaning and Xrays listened to me and took care to keep me comfortable throughout my visit. the office staff and dentist were friendly and helpful as well.

I think Ute is the best. She takes the time to talk about whatever issues i have. She is very caring too and I always have my medicine refilled on a timely manner.

I couldnt be happier with the care I received here today. I usually hate going to the Dr but todays visit was amazing. I was treated so friendly and I was able to utilize the new lab next door for the first time. The gentleman that drew my blood was a legend. Got it on the first poke and made me feel so comfortable. This place is really stepping up there game lately. Dont be afraid to give them a try!

If I could give less than one star for their behavioral health services I would. Nicole was incredibly stigmatizing and flat out did not listen to me when I told her I was happy on my current medication. It was very clear that she did not think that “adult adhd is a thing” and so if you are seeking treatment for adult adhd DO NOT go here!

I’ve been coming to East Hill for almost a decade and I can’t stress how happy I am with their level of care. I’ve gone through a lot medically with them and they are there every step of the way. I currently see Ute and she is an absolute pleasure to see. In her visits she takes the time to get to know you and to see what’s going on. If needed, she refers you to a specialist; no problem at all. In addition to my medical needs, I also get dental cleanings / checkups. I’ve never had an issue with this either. Once again, if I need more specific care, a referral is made; no problem. I don’t know why there are so many negative reviews out here. East Hill is defiantly worth your time and money.

Do not go here for mental health. My daughter is 14 with severe depression and anxiety and they actually make it worse. Lindsay the receptionist is the MOST unprofessional person Ive ever met. She actually hung up on me and likes to argue. I cant believe she thinks its okay to talk to people the way she does ESPECIALLY when its something as serious as it is to why my daughter sees them.

If I could give less of a rating, I would. I went in to see Dr. Brown for a physical before I took my state boards. He did none of the required examinations and he asked me about depression. The question was do you find things interesting?. I assume it was an attempt to peddle antidepressants. Either way, Fast forward almost 2 years, I was sick and called to schedule an appointment, nobody answered the phone so I left a message, they never called me back. A week later I get a bill in the mail for the previous physical... almost 2 years later. I have reached out to them and explained that I had paid that nearly 2 years ago. This place is a money machine and nothing more. If you have the ability to go somewhere else, I highly recommend not going here. I have now called their billing department twice and no response. Im going to show up in person this week to resolve their billing error.

I came here for an appointment about a month ago complaining of vomiting and abdominal pain that had been going on for months. I was completely disregarded/brushed off by the doctor and the nurse I saw. No one ordered any tests or even checked anything. They just told me to come back in 3 months if it didn’t stop. Well, lo and behold, a couple weeks later I ended up in the hospital and it turned out I had gall stones and a severely inflamed gallbladder requiring surgery. I would call that a DANGEROUS level of disregard. I would not recommend this place to ANYONE based on my experience here.

Worse doctor office in Auburn. You call for a medication refill, and they dont send it to your pharmacy. And if they do, you dont get notified. If you need a refill, they wont send it unless you keep an appointment. They shouldnt be withholding medication refills like that, especially when its a medication somebody really needs. They never call back, they never give you your test results unless you come in, the wait time is awful. Why make an appointment for a certain time when all they do is make you wait. They dont deserve one star, they dont deserve any stars. If you can find another doctor, then do it. This place is a joke!

One of the worst doctors offices Ive been to. The nurse was okay, the wait time... Terrible. The doctor, oh my goodness the doctor. Doctor Ute. She seems to be just ABSOLUTELY MISERABLE. Zero bedside manner even less empathy. Have you ever been around a person that seems so miserable that you begin to feel miserable? The negativity just flows out of Utes body. I couldnt imagine spending any length of time with this woman. Shes also rude with a bad attitude. If a medical student could be graded on their mannerisms and general attitude Ute would have never gotten a degree. I know MANY MANY people in the city of Auburn and I will be telling every single one of them about my experience at East Hill Family Medical and the staff there. In summary: If you can at all avoid the place DO SO.

Loved my primary car doctor but she sadly left east hill so will be going elsewhere

5 mins. Late with a cast on and they had me wait almost an hour to be seen-for 5 minutes!!nurses are rude af also. If you don’t like helping people get a different job.

They have no respect for their patients. Cancel an hour before an appointment. This place is a joke

Full staff really cares about how I’m doing.

Callous and uncaring. You will be disregarded if you are not viewed as worthy by them. I hope youre a well-dressed white man, otherwise you will not find care here. Bad.

I don’t understand what the bad reviews are all about. I have had nothing but good experiences with this office.

Great people ,friendly staff and in and out.