AFC Urgent Care Knoxville

I visited AFC Urgent Care Knoxville for the first time this morning after dropping a large thermos full of ice on my foot yesterday, which left me with two swollen, bruised toes. From the moment I walked in, the front desk staff was fast and efficient, getting me checked in quickly without any hassle.The provider, Nicole Burton, NP. was absolutely amazing. She took excellent care of me, addressing all my concerns, and wrapped my toe as requested. I truly appreciated her thoroughness and care.I’ve had to visit many urgent care clinics due to traveling for work, and often left feeling dissatisfied, with some clinics even feeling unclean. That was not the case here. AFC Urgent Care was exceptionally clean, and even with just one provider on staff this morning, they were on top of every patient. I left feeling well taken care of and would highly recommend this clinic to anyone needing urgent care in Knoxville.

Had such an amazing experience here tonight. I got stung by a bunch of bees on Sunday and my mom said I needed to go because I wasn’t getting better. The staff from the moment I walked in were friendly and welcoming. Talked with me about marvel and movies and stuff like that while we waited. The nurse who prescribed my meds, the nurse who gave me my injection, and the nurse who wrote down my information were all SO nice and accommodating and sweet and made me feel so much less scared. Also I love an all female staff.

I have been to this Urgent Care site several times and have always been treated with such care and courtesy. This time I had blood work, blood pressure tests, and the removal of wax from one ear. Everything was handled professionally and quickly, and I was provided with important information every step of the way. I appreciate this office and its staff very much and would recommend it to anyone I care about. Thank you for the option to have my medical needs performed at this location.

The staff, location and facility are fantastic! I’m hoping this message gets routed to leadership to make a change. My son and I have both been to this location within the past 30 days and I was required to complete full paperwork again for each of us. This is not ideal when you are sick with fever/ strep. The logic needs to be updated to verify/ validate/ consent prior entries if within a set time period (like 90 days) v completely new entry. We moved from TX recently and this is how EVERY OTHER PROVIDER managed patient records (only the data was refreshed maybe every 12 months)

The assisting nurse was so thorough. She was a good listener took lots of good notes. I felt very comfortable with her. The doctor was very nice. Very thorough. I’m happy I used AFC.

Wow this place offers the absolute best care! Living in a new state is already overwhelming. I’ve gotten strep and injured and both times that I’ve came here, I’ve received nothing, but the best treatment. I have to say Bryan and Bethany are so kind! They made me feel so welcomed and made both days a lot better with their charismatic demeanor. I’m glad I now have somewhere to go to whenever I am unwell.

I made an appointment for 3 o’clock and they saw me well before then around 2:45 They were very quick and efficient and told me exactly what I needed to know, listen to all of my concerns and explained my care thoroughly. Even though my veins are very hard to get the phlebotomist was a fantastic stick. If I ever find myself needing urgent care again, I will 100% go here

I walked in today to get a physical examination and was out in about 30 minutes. The receptionist was very nice & professional as well as the nurse & the physician who performed my physical. Highly recommend AFC! Would definitely go back for any medical needs in the future.

The compassion of the employees at this office is....I just cant say enough! They are awesome! Facility very clean. Checked in and immediately called back. I will go here again! Five stars.

I was in and out in less than 45 minutes. I saw a NP, got a script and was on my way. I already feel better, the medicine is working well. Ive used this clinic several times and Im impressed with them every time.

My wait was short, the entire staff is so friendly, and I received wonderful care. NP McMullin genuinely listened to my concerns and helped create a care plan for me. Nolan administered my injection and made the process quick and as painless as possible. After being disappointed with the care I received at a large care facility, I can say undoubtedly that everyone at this AFC cares.I didn’t feel like a quick transaction. It was a pleasure to be a patient, and I will be using this location indefinitely!

Great experience at AFC! Dawn at the front desk was so nice and helpful! The MA Bryan was great! The provider Nichole was excellent! She listened to my concerns and gave them the right treatment!

Grateful to be able to have a small wound treated Sunday. From the very helpful receptionist to the nurse and then to Erin for treatment.Everyone was very professional, very kind, obviously focused on the patient and providing treatment to heal my wound. Have used AFC in past years for my husbandstreatment and always very satisfied. We are fortunate to have AFC in our area!

Took my daughter in to be seen, Erin provided the best care I’ve seen in healthcare. Sweet, and patient with her as my daughter have a hard time in medical offices. Dawn was very efficient and got her checked in and to the back in no time !! Definitely will recommend!!

Clean, fast, friendly and very kind! I came in with a dog bite and even though they had so many people in the waiting room, it didn’t take very long for them to see me. The staff were all very caring and polite. It was a pleasant experience and I’d definitely recommend them!

This is the 3rd year I have gone there for my DOT physical- starting at the front desk, all throughout the office - everyone has a wonderful personality/ bedside manner . Given I have white coat syndrome severely- they always make me relax with their pleasant professional additutes. Great service- highly recommended

Both the nurse and the physician’s assistant were friendly and good at what they were doing. Made sure I understood what was being done and what my test results meant.

Excellent quality of care! Compassionate, quick, patient and provided as many answers as they could find. Everything was very clean, neat and tidy. I highly recommend AFC

Visiting the area from out of state and they were quick to get me in and out with diagnosis and treatments. Lucky on wait time, but with one provider, she was efficient and tended to my concerns, so I didnt feel rushed. If I lived here, I would definitely use the facility again.

Thank you to AFC Northshore for taking care of me! Every was so kind, compassionate, and caring. Checkin procedure was swift and easy, and very reasonable wait times. Will definitely use them for emergency care needs!

I did a walk in appointment, I had a sore throat and other symptoms. The staff there was very friendly and helpful, I was in and out within an hour. I would recommend them if you can not get into a primary care physician.

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I was surprised to find a facility interested in treating me on a Sunday morning. My case was handled Promptly and professionally. Thank you to all your personnel.

I unfortunately didnt get her name, but the receptionist that was working on the evening of April 11th around 6 was incredibly helpful. She went above and beyond to make sure I could do my drug screening, as my company hadnt sent over prior authorization. The nurse that did the actual screening was very laid back and personable as well. No notes, everything was excellent and went without a hitch :D

Felt terrible and needed a rapid Covid test asap. They got me right in, and the wait time was next to none even as a new patient. Wonderful people and quick service!

The treatment I received at the AFC yesterday was terrific. efficient, professional and friendly. I will continue my recommendation with pleasure. thank you very much!

I had been sick, visited another clinic prior who recommended chest X-rays, but they didn’t offer chest X-rays, and my pcp couldn’t get me in for a week! I really didn’t feel well and waiting hours in the ER was the last thing I wanted. I also knew I couldn’t wait a week for antibiotics. AFC got me in as a walk-in for chest X-rays, had the X-rays professionally read, and I was on antibiotics within an hour. Thank you.

I came in for a visit and the team was helpful in getting me in and out quick with a treatment. I was helped by Danielle, Brian and Kristen. I have been going here for the past few years as a student and have had nothing but great experiences!

I came in with a laceration on my forehead , they had me getting ready for stitches within 10 minutes. Clean and tiny facilities. I was treated with care and professionalism. 10/10 would recommend for clumsy folks that work around sharp things

After experiencing worsening symptoms of a sinus infection, I visited AFC due to my PCP’s office being closed. Being a walk-in patient, I expected a considerable wait time but was seen less than fifteen minutes after arriving. The check-in process was seamless, and all members of the staff were kind and welcoming. I was treated by Nicole Burton NP, she attentively listened to my concerns before performing a thorough examination. The care I received was exceptional and I will definitely utilize this clinic for future acute treatment.

I was a walk in and the receptionist was very pleasant. She explained what was to be expected. Wait time was minimal. Care staff and MD were pleasant and attentive. Both explained procedures and findings. I appreciated the prompt service as I had Shingles and needed treatment ASAP. I would definitely recommend this facility!

I couldnt be more happier with my experience there! I was that one who showed up 10min.before closing time. The lady at the front desk, I wish I wouldve gotten her name, was very friendly and kind. She didnt make me feel like I was an inconvenience by showing up close to closing time. All those that saw me were very friendly and kind. I have a fear of the whole Dr, hospital experience and the staff there put me at ease. I HIGHLY RECOMMEND this place. Id like to say Ill be back but I hope not HAHA. Thanks to everyone there.

Ver well run all around. You’re providing a much-needed service. The office and medical staff are very competent and professional. It was a pleasure dealing with them.

I have now been here twice and everyone is so kind! I don’t have insurance but the prices have seemed fair to me. I especially had a great time with the X-ray ladies, so sweet! But honestly, everyone was kind from reception to the rest. I wish that the checkin didn’t make you fill out what you already filled out preregistration but that seems like a backend computer programmer issue. Overall, I felt cared for and my time respected. Thanks!

Everyone was very nice and attentive. I believe I was listened to, and was prescribed the correct medication. The ladies greeted me in reception when I entered, and said goodbye when I left. I will definitely go back there again.

Went in to be seen was in and out. Danielle checked me in at the front desk and PA Erin got me together. Would recommend this urgent care 100%. Fast and efficient service. Thank you afc !!

Could not have been happier with my treatment or the service. My primary care provider should do such a good job.

Very nice staff and providers. Will definitely return if I need urgent care.

Great crowd, great personalities, and very prompt even in their final hours. In our few minutes of waiting, Danielle at the front desk was very friendly and gave us a few laughs to ease the pain.Nicole Burton, NP was a phenomenal practitioner; she let me know what every procedure was, was very knowledgable, and readily willing to share said knowledge.Finally, nurse Jaleesha, who I should’ve given more benefit of the doubt, was really great at giving me a few shots in my hip, which I despise. However, with her I barely felt them at all and the experience went great for an emergency visit.10/10 will come back again but hopefully not too soon. Highly recommend.

I had a lymph node swell really big and ran to the clinic. I was terrified which caused my usually low BP to skyrocket and cause me some anxiety. My wait time was less than 10 minutes, room time about 20 minutes. The nurse helped me calm down, the doctor was very nice and helpful, the lady at check in was super sweet.

Always love the team at this location. My only feedback that I feel would’ve made my visit better is that I wish I would have only had to fill out the health questionnaire once. I had to fill out the health questionnaire twice; once while checking in, and again when in the examination room.

The nurse and PA were great! They were both very professional and when I had to call them last minute for an additional x-ray order the next day, they sent it over quickly. Great people who I would recommend highly!

Quick, friendly, and thorough staff. Made the visit easy and no hassle, and I was in and out quicker than I expected. Would recommend this business and location.

Came here for a sinus infection and everyone was very nice and attentive, NP Kowalski listened to all of my complaints and gave appropriate attention to my concerns. The nurse was very polite and detailed taking my information and the front staff was very friendly.

Complete waste of time and insurance money. They did absolutely nothing and took my copy of meds I gave them. I needed that copy for the ER. Why do they need a copy of meds if they are not going to be prescribing medications. I wish they would mail me my copy back but Im sure its in the trash. Go figure! They also wouldnt put me in a room until I completed the paperwork. I was SICK and the waiting room was full of 7 people from a wedding party being loud and obnoxious. They should have asked the wedding party to go outside and give the sick people a break. I will not return and I highly suggest no one goes to an AFC facility. Extremely disappointed.

Normally don’t like going to AFC because it doesn’t feel like they’re there to problem solve and figure out what’s wrong, just give you meds and get you out. Today was different. A huge shout out from me and my wife Ana to Bethany Oster for great care, very informative, and overall good attitude and people skills. Keep up the good work!

I was seen very quickly and given some antibiotics for possible infection. I got there a 8:15am and was only person there at the time. Very efficient process and PA was wearing a mask which I appreciated sinceMy wife is immunocompromised.

First time visiting and Im not sure why I hesitated. Early Sunday morning. Easy in easy out. Heard my symptoms and prescribed what I expected. Great experience

Nolan, Ashley, and the excellent nurse that came in and all went above and beyond for my daughter playing games with her when she was crying and trying to comfort her they are truly one of the best places I have ever been for care or took my child for care

I have never been to an urgent Care before but this was totally amazing I had to get some medicine fora family member at CVS pharmacy then walked from there to the urgent Care on North shore and Kingston Pike never been there before signed my paperwork saw the doctor had poison ivy on my face that got in my eye my care was excellent got my shot for poison ivy and some prescriptions went back to CVS filled the prescriptions back in my car less than an hour from the time I left CVS before it was an amazing experience the people were professional kind and respectful. The doctor was very informative and knowledgeable. This is the way healthcare should be and this is the way people should be treated when they go to see a provider or a hospital or any place. I am so happy that I went it was truly a blessing. five stars If I could 100 stars and that still would not be enough!!!

First thing I would like to say is the staff was wonderful and that check-in was quick, plus the moible app moved things faster. The doctor there was great and very informative, caring, and respectful. I will definitely recommend this urgent care to others.

They let us in 10 minutes before they were supposed to close when we wouldnt have been able to go anywhere else. We went to other clinics who found nothing wrong and just said some pain killers would work and they found what was wrong and prescribed medicine to help. They were very friendly and were great listeners. Thanks Kristen Kowalski!

Staff were great, physician Dr was excellent.Good place, definitely I recommend it.

Walked in without an appointment. Waited maybe 30 minutes (mostly filling out paperwork) and when was taken into the exam area I was was seen quickly and treated effectively.Overall it was a very good experience

Woke that morning with a bad bad toothache from a needed root canal. Excruciating pain and a friend told me to visit AFC on Kingston Pike. The staff was so kind and the NURSE PRACTITIONER was even more thorough, kind and empathetic. She put me on a regiment of antibiotics, Ibprofen and tylenol. I am following up with my dentist Wednesday 8am. Her overall treatment of me will definitely have me returning with any medical needs to AFC.

Bethany was fantastic as my provider! Krystal and Bryan were great from check in to getting me in a room. A perfect visit!

Great team!! Was in and out fast!!! They were great with my daughter!! From the manager to the nurse practitioner!!! HIGHLY Recommend!!

We got in to see the doctor within 15 minutes of signing in! They took us to the room the doctor came right in the staff were very nice and got things done very quickly I would highly recommend going here!

Great visit. The staff was professional, highly informed, courteous, and very personable. 10 stars if I could add more stars.

Dr. Davis is the best. She not only knows her health and medicine practices, but best practices for continued care. Ill never go anywhere else.

Fast. Knowledgable provider who listens. Appropriate care. I’ve been to each AFC in Knoxville and they are all great every time no matter the issue.

Nurse semone and dr bethany were absolutely wonderful and by far some of the kindest healthcare professionals i’ve seen

Staff at my nearby AFC in Knoxville were warm, welcoming, efficient, competent, and helpful. I was experiencing my first kidney stone, and was deciding between options for urgent care. I chose the right place!

My wife had a somewhat painful upset stomach. Went to AFC Urgent Care Knoxville on a Saturday afternoon where Dr Erin Davis checked her out thoroughly, found nothing serious, but made recommendations. Dr Davis was very professional and reassuring. Other staff were thoughtful and helpful as well.

I had a minor medical emergency while in the office and the staff were all professional and compassionate. I felt well cared for and appreciated their prompt assistance.

Not enough staff. Preregistered and it still took two hours. Staff is not the issue. They were great. There were only three people working. That was the cause of the delay.

It was quick and efficient. I was scheduled for 1pm and was out by 145pm. Staff was super nice and very professional. They will be my first choice always!!

Well, I was there for a D.O.T. Physical. My physician assistant Erin Davis M scared me to death!! She said there was small amounts of blood in my urine and that usually means bladder cancer for smokers and or EX smokers. I thought I had bladder cancer. I was so worried my blood pressure went through the roof!! She was asking me why it was so high? Ummmmm….. when you mention a cancer diagnosis to your patient? That will freak anyone out and cause their blood pressure to sky rocket. Maybe we should leave the cancer diagnosis to someone else? I did not have cancer in my bladder. It was a UTI. That’s a huge difference. I gave 3 stars because she did freak me out and the lady at the front desk did laugh a lot with me.

Great staff. Megan was great with my 11 year old when she called us back to the room. Heidi was knowledgeable and thorough.The 2 ladies at the front desk were very kind and pleasant while checking in and out. Would definitely return to this location if needed again.

Quick service. Took care of the problem in my ear. Nice people. Very pleased with my visit.

I was in and out quickly and everyone was very nice and professional. My needs were addressed and taken care of. Highly recommend this place.

The attending medical professionals were amazing! They were very personable and explained everything with patience and I felt that they cared about getting me the help I needed. The preregistration process was easy and I appreciated being able to do that prior to arrival. The wait time was relatively short and I felt that the service was efficient. It was less than an hour from start to finish, on a Tuesday at noon. My prescription was called into the CVS less than a block away which was very convenient. I had a very good experience.

The n.p. was adorable. She knew what to give me by being a diabetic herself. Very knowledgeable and so kind. I would see her as a patient if I could.

Good timing, as there were few people in the facility on a Saturday afternoon. Efficient online intake, took my insurance and was in a room with a practitioner inside 20 minutes. Full marks for what I needed.

The sitting area was completely empty and the receptionists (3 of them) were not overly welcoming however the staff in the back made a difference. The doctor and nursing staff were all very attentive and did a great job taking care of me. Dr Herriman was great. Thankfully they do IV fluids at AFC and she was able to start one even though I had started to severely dehydrate.

Everyone is polite and helpful . I been to a few in the area that had no people skills. Everyone from front desk lady to the PA was amazing.. Dot physical

My visit went quickly from check in to check out. All staff were kind and supportive. Very clean and bright atmosphere.

Completed Quality and Professional experience from the time I walked in till exam was completed..great service and all staff very professional..Time spent not bad either 👍

The receptionist and the nurse practitioner took really good care of me. Very friendly and understanding of my needs.

Sunday morning, they were busy so I had a wait, but all staff were most curteous and appear knowledgable.

Everyone is so very kind and professional! They also listen and make sure your comfortable the entire time. They take Tenncare as well. I needed to get iv fluids and I was checked up on at least every 10-15 minutes to make sure I was as comfortable as I could be and they even grabbed me a blanket. The nurse practitioner, nurses, medical assistants, and patient specialist were all phenomenal and I highly recommend this place! Thank you!!!!

This entire office staff was professional and personable. Dr Sam, Simmone, Brian, Dawn... just exemplary. Dr Sam took the time to explain my concerns and we discussed his recommendations for treatment. They took vitals and drew blood. Ill get stool samples back to them before starting Vancomicin. Clean office. Really delightful staff. I felt comfortable and my time well spent. I definitely will recommend this office.

Everyone very friendly, from front desk to providers. Great experience.

There was five or six people in front of me and they got me back really fast. They did a test for flu and Covid and that also came back really fast. I would strongly recommend this urgent care facility to anyone in hurry.

Quick yet thorough ! I have used this clinic several times and have had the best care . I highly recommend them.

Receptionist was very nice and helpful. Dr. Emily, and her medical assistant was so very kind and truly cares. I received excellent care! I was given I.V fluids for dehydration and I felt immediately better. Thank you for making my appointment so easy and making me feel better!

Easy to obtain appointment, straight forward registration, minimal wait, awesome staff and wonderful practitioners!

Staff is always so incredibly friendly and makes me feel like they truly care. The doctor or nurse practitioner always listen to my understanding of how Im feeling as well as opposed to just assuming they know and shutting me down. I always have a good experience at AFC!

Super great with my daughter getting stitches!! Very professional yet made her feel very comfortable.

Everyone was very kind, polite, and friendly. Being sick sucks, but they were very sweet which makes it easier. Its also nice to be able to get everything filled out on my phone rather than on paper printouts.

Preregistration was smooth. Waiting time was reasonable. Reception and provider care was kind, courteous, professional, efficient, and effective. Thank you!

Nice staff, little waiting period. i was in and out within an hour.

Polite, welcoming, informed, easy process. Love the pre registration. Clean, excellent experience

Love this place. All the staff was incredibly nice and helpful. I walked in 10 minutes before they closed on a Sunday after being turned away from a facility I have been a patient of for 15 years. I had been exposed to a visiting relative who tested positive for flue and I was now showing symptoms. I was seen by Tamara Hugh. She was caring and was one of the nicest health care providers I have met. I know she must have had a long day, but she made me feel that she cared and sometimes that makes all the difference. I wish she was a primary care provider!

Best urgent care location I’ve been to in Knoxville. The wait times are always short and the care provided is on point for both myself and my daughter.

Ive grown to expect less than great care from many of the urgent care facilities in my area but my visit to this facility was nothing short of exceptional. Friendly staff, reasonble wait time and results driven. Im already spreading the work as its getting seemingly more difficult for people to get an appointment with primary physicians in the time you need medical attention.

I would recommend AFC to anyone. The PA was very professional and smart. She explained all my lab results, and asked if all my questions were answered. I would go back to AFC on Cedar Bluff if Pam the PA and her staff was working. They were so nice and compassionate!!

Clean clinic, smooth check in on the tablet, and my phone. Check in staff offered assistance with both, and quickly helped me get it done. Brief wait and excellent care.

I was seen pretty quickly after arriving on a Friday afternoon and the nurse practitioner was excellent in helping to resolve my sinus issues.

Quick efficient and very helpful. Had me in and out and back to work within an hour or so. Im feeling much better. Thanks!

Great place & staff! Went in for what I was hoping was sprain turned out to be broke, was in and out lil over an hour, highly recommend, staff was amazing! Thank you

Went in for a DOT physical, was only $99. Was in and out in 1 hour, updated physical and everything. Dr. Patel done my physical, he was really nice. My wife came here for urgent care 3 weeks ago because she had the flu, the front desk staff and the doctor who diagnosed my wife was all really nice and a pleasure to be around. Will be going here again for anything else.

I’ve used several locations and have always had a great experience. I will continue to use them for my needs.

All the the staff was very nice and we did not have to wait long.

I do not recommend this place. One of the receptionists (the blonde woman) was extremely helpful, professional, patient and empathetic. The other one (dark hair ) was rude from the start, but then decided to take it up a notch: she decided to ignore me and keep her head turned, while I was repeatedly trying to talk to her. Then she seemed shocked that I snapped at her. She deserved it. When someone is talking to you, especially a patient, you look at them, and you acknowledge them, especially when you are in a customer service position. If you cant respond right away, you say something like, One moment, please. You dont keep your head turned and ignore. I would have gotten in a ton of trouble for doing something like that, in previous customer service roles that I have had.Second problem: the check-in process is inefficient. You first use a tablet, just to enter your name and phone number and receive a text with a link, on your phone. On your phone, you then complete all information, via the link. Instead of having the patients use the tablet, they should just get their phone number and send them the link. Easy.After about ten minutes of filling out online forms, I then get told, after all that, that the walk-in clinic does not accept my type of insurance. (After which, the turned head and ignoring began.) That was also really odd, since its supposed to be accepted literally anywhere. The blonde receptionist did a good job of explaining why they do not accept my insurance, even though it was disappointing.I ended up leaving and going over to a UT Medical Center walk-in clinic. Night and day difference in every way: the really nice receptionist checked my insurance before I filled out a ton of forms, no stupid tablet thing, and the physician assistant and doctor were absolutely terrific.Dont waste your time at this place. I recommend just going to a UTMC walk-in clinic. Much more professional and empathetic.

We were the last appointment of the night but the people didn’t seem to mind or rush us out. They were still very kind and thorough. I will definitely use them again.

I went to AFC Urgent care 15 minutes before closing on Halloween night. Everyone who worked with me was extremely professional and patient. My concerns were addressed and I was very well treated. Will come back—hopefully not so close to closing on a holiday!

Walking in the area it was clean and well kept. The receptionist team put the urgent in urgent care.. In less than ten minutes I was being rolled into an equally clean room. Dr. Tamara was exceptional. She explained everything as thorough as anyone could. She was personable and made me feel right at home. . Krista (sp) was by far the best. ! She seemed to genuinely enjoy helping me. . She was attentive and seemed to know what I needed before i spoke a word. If there was ever a cherry on top it would be her. Would recommend anyone to come here. 10 out of 10

I went to the AFC Urgent Care at 6108 Kingston Pike for my DOT Physical. I was greeted by Dawn who was exceptionally nice professional kind. All of the things anyone would want when coming into an urgent care. I completed all the necessary paperwork and was taken back for my physical. I had the pleasure of meeting Advanced Practice Nurse Katherine Besola who put me at ease and she gave me my physical. You couldn’t have asked for a nicer and more pleasant person. All of the support staff who took my blood pressure were also exceptional in every way. I have also had the pleasure of meeting Dr Congress and Dr Batchelor who have since moved on. This is a 5 plus star establishment and I definitely recommend.

Everyone was awesome, very quick. My PA was amazing! Very quick as well!

Very quick care, have felt genuinely cared for on each of my precious two visits. As if the staff and doctors and nurses all care how I’m doing and that my problem is addressed and the best treatment is given to me. They even made sure to help on the financial side which emphasizes the fact that health supersedes anything else at the end of the day. All around it was a 10/10 experience and the accident that landed me at the clinic was treated and I was able to return to work just 2 hours later which speaks volumes in my opinion.

Good and fast service, I am very thankful for all the attention thanks to the team working at the time of my visit.

I used to go here all the time and it used to be great - they no longer do PCR tests, so don’t waste your time (only rapid tests). Also since the last time I was here it has gotten really dirty, chairs worn out and torn, etc. Also all of the staff were sick but only 1 wore a mask. I won’t be going back.

I felt grateful because the wait was short and I was seen quickly. I received excellent care from their helpful receptionists and caring, attentive doctors and medical personnel.

Always treated with the best of care and provided explanations of whats wrong with me each time Ive visited here

Staff was so freindly, and had such a bubbly personality. Made my visit there a lot more comforting. Was in and out quickly, no huge wait. Will definitely be back if need be.

Very quick and considerate service! Check in was easy, and both the tech and provider had excellent bedside manner. I came in for foot pain and left within an hour with a boot and work note (after an assessment and quick x rays). I would definitely come back here!

The front desk staff was kind and courteous. They quickly got me checked in and to a room. I was diagnosed and out the door within an hour. They even called a few days later to see how I was feeling.

This was a great experience. The staff was so kind and very attentive to my needs. The Doctor was extremely knowledgeable and went over every treatment option with me in detail. I went in with back pain I could barely walk when I went in. X-ray showed I had a slight curve in my lower back and a hint of a bulging disc. Then the doctor went over all treatment options with me gave me recommendations for specialist. I highly recommend. They truly showed kindness, respect, and they cared about me and what I was going through with my pain that I was in. My gratitude and appreciation for all they did for me that day, I pray God blesses each of them.

Wonderful and very helpful staff. From the check in to the medical service providers. All ladies were respectful and concerned with my care. Thank you.

Fast and efficient! Thank you so much! Im feeling better already.

Didnt have to wait long and every one was very nice.

The nurse was kind and funny. The doctor, Nick, was very thorough and answered every question. Very caring. An excellent experience!7.29.23- another excellent experience. Quick in, careful diagnosis by Kim and Robin and quick out, 35 minutes total! And I got what I needed for my strep throat.

Everyone working here was super friendly and they were so kind and helpful!

Great staff. Very clean clinic. Great with kids! As always. Glad to have them near!

Amazing staff and service! Quick and easy will be back when needed!!

The staff was great they got me in and out with all sick issues taken care of.. thank you guys!

Not good and I will never go back there ever again because they are liars and they are ridiculous and if I had to wait to show it I would show it everyday

Completely amazing experience overall. I almost never leave google reviews but this experience was so great that I had to. Dr. Congress was kind, a good listener, knowledgeable, very willing to answer questions, and transparent with me throughout my care. I dont remember the name of my nurse unfortunately but she was also had a very kind and relaxing presence.

This was my first experience at AFC, and it was a very positive one at the Kingston Pike Bearden location. Dawn, the manager on-site, took extra care to have my grandson assessed quickly since he was so young and febrile. The PA, Mr Patel, was kind and thorough, made the diagnosis, antibiotic sent in. Rooms were clean, people friendly. Will use them again

The people there are nice and they helped me with my back pain. I could barely walk going in

I had a fall on October 16, which was a Sunday. My son and daughter in law recommended this care clinic from the moment we arrived and after treatment we had the best care needed to sew up my bleeding wound.The staff was concerned, kind and sympathetic to me and my family.Dr Congress is amazing; she called me the next day to check up on how I was doing. I was visiting with my family in Knoxville hopefully I wont need emergency care again. However I highly recommend this office for medical careThank you all so muchHarriet

Dr. Grace and staff were very thorough with their treatment and followed up with me later in the week to make sure that I was doing okay. I highly recommend AFC if you are in need of urgent care.

To start with, AFC does an excellent job with intake and insurance processing. The personnel are courteous and efficient.Waiting time was minimal and the patient- centric care provided by the nurse and doctor was excellent.I highly recommend AFC as a convenient, provider of timely and cost-effective medical services.

I personally had a very good experience here. Everyone was so nice and seemed really concern about my wellbeing. From my arrival to my exit I can’t say enough good things about the care received here. I will highly recommend and would go again.

Bryan was incredibly friendly on my visit! 10/10 with the urgency and care from this place!

Virtually no wait before being seen. Staff was excellent and showed great concern.

The waiting area was very comfortable. The wait was short, I was in the exam room within minutes. The nurse assistant was very pleasant and attentive. Dr. Congress took the time to listen to symptoms and concerns and she explained everything in detail. It was the most pleasant experience that I have ever had at an urgent care clinic.

Friendly and knowledgeable staff clinic was clean in and out efficiently

For the most part it was an okay experience. I had to go for a pre-screening for my job and one thing that threw me off was the man doing my exam had to do a TB test on me and he almost didn’t put gloves on and he also didn’t wipe my arm with alcohol before sticking me with a needle. They were pretty quick especially for there to have been a bad storm and no power inside the building.

I was at the clinic today and my wait in the waiting area was less than five minutes. Once taken to a room, the nurse, Matt was very kind, personable and helpful. I waited maybe 10 minutes for the dr, Dr Kim, she was knowledgeable, compassionate and did an outstanding job of treating me. This was my second visit and both times extremely satisfied with the care provided. I’m so grateful there’s a clinic that makes it all so convenient with great service in an expedited manner & health providers with a heart for caring.

All of the nurses and Dr. Congress were so sweet and helpful. They were personable, friendly, & so prompt. Dr. Congress even went above & beyond to keep me informed as I waited in the room. I have never had such a pleasant experience at an urgent care! If needed, I will definitely be returning to this specific location. Totally recommend!

5/5 one of the best providers I’ve ever encountered. Kristen, made understanding my diagnosis and treatment/plan very easy. Thank you!

My family and I have used a couple of different AFC locations and this one is by far the best of them all. The staff are friendly, efficient, and incredibly helpful. Theyre also quick to get you in and out which serves 2 purposes for me. Im usually in some form of a rush or am needing to get somewhere so this helps me get in and out with all that I need. This also, in my opinion, allows them to serve more people in the community because they are so quick and efficient. It takes a particular balance to be quick and good at your job and the people at this location nail it.

Quick care clean facility friendly staff quick check in open from 8-5 beats sitting for ten hours in the emergency room prescription called into the pharmacy and ready by the time I got there to pick it up I really will go there again if needed and they also take alot of different insurance. First time visiting this place but Im sure Ill be back if needed was great service for several bee stings she was very concerned about the way I felt dizzy looked at the swelling and checked my breathing

I went there to get a mono and cbc test and they charged me $125 for them to refer me to somewhere else without doing any testing because their machine was broken. The place they referred me to didnt do the testing either. I went to my original primary care physician 2 hours away and the total cost of testing and the visit was cheaper than the $125 that I spent to get no help at this place.

Everyone from the front desk, to the nurse, lab tech and PA were all very nice and efficient! The wait time was not long. If I ever need an urgent care appointment, I most definitely will go here!

Dr. Brittany Congress, MD at AFC urgent care of Kingston Pike is one of the only doctors Ive met that is both down to earth and competent. She was so easy to talk to and was sensitive to my presenting complaint. I couldnt recommend her enough.

Staff was great! I sought care here when I was feeling unwell and it was after primary care office hours. The staff was very courteous and explained everything. Dr. Congress was very patient and made sure that everything was done for me to feel better, as well as run an extra test to be certain my treatment path was the best option. She does not leave anything to chance and I really appreciated that. I highly recommend this facility for urgent medical needs, they are exceptional!

Amazing staff. we interacted with 5 staff members and every single one was so kind. they found the problem quickly and explained everything thoroughly. I would definitely choose to come back here if ever needed!

I had a very positive experience at AFC on Kingston Pike in Knoxville, TN. I was attended to by Nicholas Taylor, PA-C. Nicholas was very nice, listened to my health complaint, and did an assessment. Prescription was sent to my local Pharmacy which I picked up later in the day.With all the current illnesses in this area, I think my wait time was very reasonable. I was in an assessment room in ~1 hour. After that, it was less than 30 mins before the assessment was complete and I was on my way. Did not even cause a delay for me in getting to work on time that evening.I will use AFC again! My regular/standard Medicare was accepted for payment. This was more convenient than trying to get an appointment with my family physician for a sick visit. The location was close to my home and the hours of operation are very good. The facility was well kept and clean. Lots of room to sit apart from other patients waiting to be seen.I highly recommend AFC if you need urgent care services for a variety of ailments.Dr. L. Marie Lindsay, Pharmacist

The AFC clinics are great! Special thanks to Heidie Fisher, a wonderful provider, and the nurse working with her on 10-19. Top of the line care!

Everytime Ive had to go to AFC its been a pleasant experience. Theyve always been professional, diligent in finding appropriate diagnosis and resolution to problem. Always leave satisfied and on the way to better health!

I think I was probably lucky, but I went in at 3:30 on a Sunday afternoon with a banged up elbow, and I was out by 4:15, all patched up. It was a pleasant surprise.

A couple weeks ago my son had to get stitches in his chin and the provider that was working was great with him. He was very anxious and the provider was calm, understanding, patient and helped him to understand what he was doing so he wasn’t so scared. 20/10 recommend to everyone!

This urgent care has the nicest doctors. So thankful for them. They always take there time with you to explain whats wrong and help you.

Bryan and Kristen were awesome. Super fast and efficient.

Everyone at the facility was very nice and professional. I received great care from when I walked in until I left! I especially appreciated Heidie Fisher, the PA. She took great care of me and made me feel comfortable during a procedure.

Would not recommend it. They were not equipped to do an X-ray! The technician went home and it was only 2:00 pm. Now I am waiting at another place close to an hour because even though the doctor called to tell them I was coming. I don’t have the proper work order with the doctors name on it. Their website mentioned quick visits now it turned out to be a few hours.

Staff was efficient and professional. NP took her time in suturing my difficult laceration even going past working hours. Front office staff was pleasant and registration was easy.

Good care. Good experience. Everyone was very kind and pleasant. There for probably less than 1hour.Had an ugly cut just under my eyebrow. Physicians Assistant Heidi patched me up well. Im pleased.

I had to go in for a late evening apportionment. Everyone was so kind, seemed like they genuinely wanted to be helpful. It was late and I’m sure wanted to get home. But everyone from the front desk to the nurses to the provider, was amazing. If you have any emergency medical needs in the bearden area, I would highly recommend.

Super efficient and great bed side manner. Addressed all concerns ! Pre registering made everything go smoothly and front desk was very patient with all patients !

I had an amazing experience here. I was treated with the upmost care, compassion and respect by the staff. They took good care of my needs and I’m recovering well because of them. Thank you so much!

I rated this also on the automated survey. I went in with severe pain and got told I was a mystery and that’s it. I paid to be called a mystery. Brenda then reached out to me and told me she would let me know the outcome of the situation. It’s been over a month, haven’t heard from her. Even called and tried to speak with her to be told she wasn’t there and I could leave a message. Which I did. Never again will I visit this place because if I wanted to know I was a mystery, I’d ask google.

Overall good experience. Aside from the wait time. The actual visit with the provider was great. The medical assistant who took my childs vitals was also really good. I am very impressed with how nice they were and our medicine was called in to the pharmacy before we left so we were able to pick it up on time.

Needed stitches on my nose on a Sunday morning in November 2022. Called ahead to inquire, so when I checked-in a very friendly and helpful woman at the desk first brought the physician (Kim) to have a quick look to make sure they could treat me. This was great, since the wait was about an hour to get to a room and the visit was about 2.25h total due to my injury and the large volume of sick patients. Place was clean and workers were friendly and professional. Glad I went. Good job Kim. You can wait in your car for a text message.

The man at the receptionist desk was very kind and helpful, the nurses were super nice and kind and considerate, they treated my daughter and I with respect and like we were real people. Even though it was at the end of the day and they were so nice, and took time to answer our questions. Then the doctor came in and she was very kind and considerate. She took the time to answer our questions and wasnt in a hurry even though it was the end of the day and they were busy. I would highly recommend it.

The team there was very efficient and caring. They quickly understood what happened and dealt with my issue. I had to get stitches after a poor ER visit and Heidi and the team took great care of me. Will see them again in another week.

Took mom to have her ears cleaned out We were just there yesterday for something else They are amazing

I heard good things about AFC and went to Farragut location only to be treated poorly from front desk that presented a no-care rude example of how I might be treated as a patient. Absolutely no to Farragut. i still needed health care so I then called another AFC location with hopes of a better reception. I called this location at 6108 Kingston Pike. The front desk person who answered was so kind and welcoming. She much made me feel like they cared to get me in to take care of me. When I arrived I was welcomed by the same person I called. She checked me in with a reception that made my current health situation a much more pleasant experience and confidence that I was in the right place. The rest of the staff who cared for me proved that I was. This is how health care should be. Thank you to all staff at 6108 Kingston Pike location. I trust if I need health care on a holiday weekend, or any day, I can go there and be treated with kindness and respect. It all started at the front desk.

We came in for a sports physical and the dr saw she had an ear infection as well. He called her in some meds and was kind to us. Thanks so much !!

I woke up with horrible ear pain on a Saturday morning. I was out the door by 9am to go to a different urgent care that my doctor is affiliated with. They told me it wouldn’t be until 12:30 before they could see me.I left and went to AFC. They checked me in and had me in a room within 10 minutes. They were nice and the office was clean. They sent my prescription out right away and was finished under 35 minutes. My only complaint is that they wouldn’t take my insurance because it was on their list. My husband works remotely for an out of state company, but we pay extra so we can go to doctors locally.

The ladies once i got back to the room were so kind, fun and helpful! The wait took a while but that was not a problem and also not any of the employee’s fault. The only problem I did encounter was the lady who greeted me in the front. Could have been a bad day but she was very rude and stand-off to me and my friends who were also sick. Felt like she was upset we came in to be treated and was overall rude and unhelpful. But I would like to thank the woman who helped me once I got back because even though it was late they were so sweet and helpful!

Nurse and Nurse Practicianer was really nice. Took the time to listen to me about my symptoms. Explained throughly what medication they were giving me.

The staff was great the young lady who assisted me before the doctor and the doctor emileigh was amazing, kind, and helpful. Very polite respectful and understanding.

I was there to test for COVID. The wait was minimal and the staff was helpful with registration. I’m a little slow with digital stuff. I did test positive and was glad they could test me so quickly so I could go home and quarantine!!

Horrible experience. Staff has no idea what they are doing. Quotes you a cash pay price then turns around and wants to bill you more after you paid. The lady at the front is rude and the practice manager cant be bothered.

I cannot say enough about how Phenomenal this Clinic is!!! We are visiting from Nashville TN and our 2 yr old twin boys spiked a fever, not only were they the only ones open at 8am they treated us like we had been there several times. Outstanding customer service is all i can say! No need to go anywhere else! The front receptionists staff were kind, polite, and made check in a breeze! And the Nurse who checked their vitals was comforting and Kind. Dr. Congress had such a patient, kind, and fun bed side manner, she made sure the boys were at ease and explained everything she was doing. I was worried for my boys but i left feeling confident knowing that our family had been so well taken care of!

Dawn Roy NP and her staff are awesome ! The nurse working with her was so nice! He was super cool and comforting, you could tell he really cared about patient care ! Dawn herself was amazing ! They are so much better than my primary care and could help me so much better ! If you are experiencing any type of illness or injury and can’t make it to your primary care I would highly recommend this place . The support staff is awesome as well and not to mention they are so helpful in general. I will continue to go here, when I need to. Thanks again !

I really had a great experience at AFC Urgent Care. I didnt have to wait very long at all. My Nurse Shelby, was the sweetest, wonderfulest, kindest Nurse Ive ever had! She was so thoughtful when it came to helping me feel as comfortable as possible! I am so grateful to her! The doctor was a very sweet, friendly Lady. She took great care of me. She was very helpful in all my needs! Thank you so very much!

Didnt have to wait too long and very fast in and out.

The staff took great care of me, was friendly and helpful, and I left reassured that my “new” hip joint was still fine after a fall. I was thankful X-rays were available; many clinics do not.

In and out. Great job! Best Urgent Care Ever!

I have been here twice and the staff is always very professional and kind. Since this is a walk in clinic without appointments, the wait time can get lengthy, but thats understandable. Come with a book to read or something to do while you wait because it can be up to 1.5 hr. My only complaint is that the front desk staff always seems flooded with responsibilities. At one point while I was waiting to be seen, there were 7 people in line to be checked in and only one front staff person. I felt overwhelmed for her. Hopefully this was just a one-time thing and she gets help!

Very kind staff. Have taken all my children here when their Dr wasnt open and they have been super friendly. Very informative and got us back and out fast. Dr. Congress is such a sweet,very professional and helpful Dr. My daughter LOVED her. First experience with a Dr that shes not been uncomfortable. She even called the next day with more information and to check in on her. Would highly recommend

I was well treated and seen quickly on a Friday evening.

I really like AFC. The wait time is not very long and the staff was very helpful and cordial. I had been to another doctor who didn’t listen and didn’t seem to really care and did nothing to help my situation. The doctor at AFC listened to my concerns and really cared. She prescribed the appropriate medication and said she would follow up. I would definitely refer my friends and family to AFC.

Kim, the provider who took care of me on the 5/2 was amazing! She explained everything she was going to do before she did it, and was very thorough and gentle with her treatment! The process was painful but she walked me through it and reassured me the whole way!I have never felt more comfortable and pleased with the care Ive received in a long time!I Kudos to Kim and the staff at AFC Urgent Care on Kingston Pike!!!

We went in for a possible fracture of a minor. Not only was our wait time super sweet, but we were greeted with such compassion during our visit. Highly recommend.

What a great experience! Check in was simple and easy, and I was in and out in just over 1.5 hours, which is great! Every person with whom I conversed was polite, professional, and cheery, from the receptionist, the nurses, the x-ray tech, and to Dr. Congress as well — just really great service. I don’t want to say “I’ll be back,” but if I have another emergency, AFC Urgent Care will definitely be my go-to place.

My husband has recovered from COVID, was feeling great, and went back to work. Out of nowhere, he felt his temperature coming back, felt dizzy, and looked sick. I wanted to save the ER for patients who had life & death needs but could not get a doctor’s appointment and knew he needed to be that day. Most of the urgent care clinics are not equipped to handle medical needs that require diagnostics with x-ray, but the AFC on Kingston Pike is fully equipped with everything they need to get quick lab results. We drove across town to get there and realized we had left our insurance cards at home. The front office staff helped me figure out a way to get the card to them so that my husband could be seen. They lady who admitted him was very patient and helpful. Note: it was a 3- hour wait, but I am glad we did because my husband had low oxygen levels and pneumonia.The staff was so patient and ended up leaving about an hour after closing just to make sure we accomplished all the tests needed to get my husband appropriately diagnosed and sent in medication to the 24 hour pharmacy so he could get a dose in that evening. It was way past 8 pm and I could see the tiredness in the nurses’ eyes, but they remained polite, which eased my anxiety regarding my husband’s advancing condition. I truly appreciated the professionalism. This trip could have easily saved us a different visit to the ER with more advanced infection (and a likely hospitalization) if we had waited another day.Thank you AFC Kingston Pike!

The staff took great care of me! They were professional and detailed oriented. I would recommend them to take care of your urgent medical needs! Thank you AFC.

Went in this evening with an urgent issue and in a good bit of pain. The front staff and nurses were helpful and very friendly. My overall appointment time was about an hour and 15 minutes. The waiting room was empty.After waiting a while the PA, Lesha, came in to the room. I got about 2 sentences in before she just said what the treatment would be. In total she said maybe 15 words before she walked out. It was like a gameshow where neither myself nor her were allowed to say more than 20 words. Literally.No questions were asked about my current condition or the other times I experienced the same thing. She didnt ask if I had any questions. Didnt explain anything. Didnt give any instruction or details about the medication prescribed. Nothing. The entire time she was in the room was about 2 minutes.It would have been nice to use the information from this visit to get help from a specialist about this recurring issue, but according to the paperwork she filled out I have no history of this issue.I have no confidence that my issue was properly taken care of and the visit felt like a waste of my time and money.

Back clinic staff were awesome and helpful/efficient. An hour until closing and they were still attentive. MD took time to do a short exam and actually touch me which is always great in such a fast healthcare system we have now.Front desk staff, one in particular, seemed a little impatient with a patient who needed help with the online paperwork with somewhat of a language/accent barrier. That’s frustrating as a healthcare worker myself since all it takes is a few extra seconds to help someone out with a good attitude about it. Body language matters, she got off of the phone with someone while I was at the counter and rolled her eyes. Just little things like that can negatively change someone’s day who is already not feeling great.

I had to go to urgent care recently and received excellent care. I want to recognize Danielle who was a receptionist. She made me feel so welcome and I appreciate it

I had never been in and out of an urgent care so quickly! If you are looking for a quick, easy and painless blood draw, see my girl Connie! Im usually a challenging stick and this woman had the specimen tube filled before I even realized the needle was in my arm. Connie, youre a pro!

The Dr’s and nurses were very accommodating. Compassionate in understanding my pain and the level of. However, the receptionist was very condescending to me, my friend and the patients after myself. Overhearing her also on her down time, while waiting for my workman’s comp documents to be sent, discussing lack of staff and weird and unusual scheduling, with coworkers. Also, when arriving at this location at approximately 9:15am, there were two patients ahead of me and several entering, all at once, her need for doughnuts and a drink from next door, were more important than what her job expectations and priorities were at that very moment. I am one to like to leave negative comments but felt this necessary because like myself, usually most people are already uncomfortable from the start, being in this situation.

Great service. The ladies up front where friendly and knowledgeable. The doctor was fantastic. She explained everything in detail and was super friendly.