IVF Phoenix East Valley

Very disappointed oh how a doctor can bring your dream of becoming a father down. After spending 20 plus minutes talking about a thyroid issue than really focusing on what was the problem. Thankfully my wife and I we decided to seek a second opinion and that second opinion was successful despite all the medical complications DR.Couvaras had stated. Also I will like to add that the staff needs to learn customer service and the medical biller needs to learn more about insurance and how to process a medical bill. My wife and I we made our dream came through but not thanks to DR.Couvaras. Don’t need an email regarding this review or a phone call. This is a review for others to consider your service.

I cannot say enough great things about Dr Couvaras and his team. Dr. Couvaras is a genius. He is very passionate about his job and it shows. He is always studying the latest treatments and research and does not treat his patients with a cookie cutter approach. His style is very direct and to the point but his wife, Rhoda, balances him out perfectly with her compassion, understanding and encouragement. She will go the extra mile for you, she will comfort you through your heartbreak, she is amazing.IVF is a difficult road and you need the best doctor and a great support system. I am thankful I found that in IVF Phoenix. After struggling for years to conceive, I am now expecting my first child in December. I am forever grateful to Dr. Couvaras, Rhoda and the entire IVF Phoenix team.

I have been trying to get pregnant for the first time for 2 years now. While receiving the run around from two different obgyns during that time, so i came to IVF who states they specialize in this field. I have not gone to school for the medical field nor have I ever worked for or have been trained on how to work with new patients at IVF. I have been told the plan needed to help get them information they need to find out why I can get pregnant but due to my lack of schooling or training in the medical field I do not know alot of the verbiage used for the orders and labs that I need to go get and provide to IVF. I also wasnt provided details on their procedures of checking the health portal for documents and notes to move along the process, I had to keep calling to find out next steps until one day someone told me I had to login to the portal to get the information. Feeling like Im getting the run around again and it feels like I will be doing all this lab work all over again with a different office next year to still not know why Im so unlucky and unable to get pregnant even once.

Im really disappointed by the staff. I was first greeted with responsible staff and dr who treated my case and me with respect and care. Now when i try to go back in and see the dr or get tests done staff are unfriendly unwilling to work with patients and do not have good follow up or good follow up questions. I understand that due to covid-19 there are certain rules you must follow, but theres still patience who cannot follow some of their extensive proceedings due to health related issues. Upon asking for a notice for my work i was denied without a consultation to MY dr or even to ask me why i needed it. The tone in their manner of speaking to me has become quite rude, and im a customer service rep. I know rude when I hear rude. Im not going to go on here and share my medical information to convince you that something needs to change when it comes to taking care of your patients. For now on i will only work with my dr and if he starts to be the same i will find a new one. That is all. If ive said i work between the hrs of this time and that and that i prefer text and email then WHY are you CALLING me at my work!!

Dr. Couvaras and his Staff were amazing, they explained everything in detail and made sure I understood the IVF Process and that I was educated on all of my options.