Sonora Quest Laboratories

Had the worst experience ever here with my Son! He almost passed out after having his blood drawn, but because we had already walked out of the door, no one wanted to help us. I had A Lady yelling at me from the door saying they couldnt do anything. Policies or not, hes still a child and you would think they would show some concern, they did NOT! Ill never go back to a sonora quest again.

I always show up without appointment because I have crazy schedule and I have 4 different doctors so is hard!, the wait is not bad, the place is clean and the staff is very friendly they close at 5!! Thats a big plus for me since I usually rush out of work to get here lol

Sonora Quest is the place I always go to for any bloodwork, lab tests etc needed. The service provided is always amazing, I dont even notice Ive got my blood drawn. Shyy-DeShyra was amazing today, very welcoming, professional and extremely careful. Absolutely zero pain !

I missed my appointment time due to running late but i was still able to come in as a walk in. Wait time was still faster than any other Sonora quest I’ve been to! My kids (3&4) had labs done too and the phlebotomist did a great job with them. There was hardly any crying and she got it done quickly. Got our results the next day.

I am fuming mad right now. It would be nice to get to be able to speak with a human being to ask a simple question such as do you accept walk-ins for blood work? It would be helpful if you listed whether you do or do not on your website, DONT YOU THINK? I dont want to pay for a cab to travel 9 miles only to get turned away.Why is simplicity so hard to come by?

Have family that work in Healthcare with at risk marginalized patients that frequently expose staff to COVID, needed a test to rule this out. Signed up online via their portal for curbside testing, got a time placement only to find out that I completely wasted my time. They lie about virtually everything in this process and require you to pay if you do not have a doctors order despite it being covered by insurance. Honestly pathetic.

First time getting blood work. Staff was very friendly and Manaly did an amazing job making me feel comfortable.

Do not go here for COVID test without a doctors order. Make you sit ave wait in the sun at 110 for car side testing, then try to charge you when ahcccs and their website says its free

I was able to come in as a walk-in and was seen right away. Very nice people to work with

Unlike most of the other locations weve been to this place has actual receptionists at the front desk, friendly helpful ones.They got me in before my scheduled time, the phlebotomist was also very friendly n an expert at hitting a vein. We were done in 5 minutes.Impressive!

***SCHEDULE AN APPOINTMENT ONLINE, PERIOD!!!*** Im sure the staff is doing their best but, expect at least 90 minute wait at check in. Some people have waited in excess of 4 hours. ***SCHEDULE AN APPOINTMENT ONLINE!!!!!!*** Especially, if its snowbird season!!!!!!! BE SURE TO BRING YOUR LAB ORDER unless your DR. has faxed it in advance. Check in immediately on the self serve check in kiosk!!! P.S. Front desk says MONDAYS are usually very busy days as well!

Everyone was very nice and efficient. The tech listened when I said which arm has the best luck and got my vein on the first poke which is rare and very much appreciated.

Great experience ! I must admit Sonora quest locations are iffy at best in terms of customer service . This location is clean , the front desk was actually happy and pleasant and it was fast ! Had an appt and was in and out in 15 mins . My tech Ariana was kind and caused me zero pain . Fun music playing in the hall . I’ll be back when I need to .

Cant make an appointment by phone, Cant get the website to work. Im disabled, I cant sit and wait for very long. I dont know what to do.

Wasnt provided proper and listed on the instructions equipment for collecting, so hopefully dont have to redo everything at their fault.

There was no online appointments for a couple weeks out online but I called this location and they let me know that they take walk-ins. I walked in within an hour of them closing, they let me know I could wait in my car and they would text me when it was my turn which was really nice because I am pregnant. Waited in the car about 40min, I got a text it was my turn, phlebotomist Jacob was very nice and gentle when drawing my labs took him about 5 min and I was out of there! So thankful considering I didn’t have an appointment and I came right before them closing, so happy they fit me in and I felt safe! Will definitely use this location again!

I had appt….signed in at Kiosk.. soon called to desk to give I.d. Insurance cards and order. Waited less than 10 minutes and then was called in…out within 4-5 minutes.Today was very streamlined. All employees were very nice to me and all other patients that were there at this time.

The other facilities allowed my girlfriend with a medical release for inability to wear a mask to wait outside and come in when called to avoid exposure this location not only refused her medical service but they lied outright when originally asked if the above solution was workable . She then waited to till they fully opened to then tell my girlfriend in front of the entire crowd of people waiting to get in that she would not be allowed in at all and that she refused her service despite a medical release and paperwork for a blood draw because the doctor is worried she may have cancer so to sum it all up lying, rude staff and outright denial of medical services . I will never use this business again and I would urge others to look at the horrible reviews this facility and the company as a whole have earned with the way they treat the patients coming to them for help.

Horrible, Rating should be -1, The employees at this location left early today, before 5pm. I arrived @ 4:50pm with my sons 24hr Urine Sample, and the door was locked. I guess they dont care about their job, or any customer either. This urine sample is dated and needs to be properly taken care of, but they did not help me today, they closed their business before their business posted closing time-5pm. The hours are posted on the exterior of the glass door that leads to this business. Now I am forced to call my sons dr and get a New order for a 24hour Urine Collection to get this done since he has kidney stones, really sucks. My son needs to work, and I also work. I wasted my time and my gas to get to this lab location, just unacceptable to close/lock doors before business posted closing time, cant trust this business.

I arrived at 2:15 pm on 6-3-22 there were two people in front of me grant you I was a walk-in. After reading some of these reviews I was pleasantly surprised that everyone was so kind and friendly I did end up waiting for one hour but realized that I had to have 15 viles of blood drawn made sense. A really nice young man named Juan told me he was a student and asked if it would be alright with me and I agreed he did a marvelous job Thanks to all of you

Dont go here! They have no idea what theyre doing. Ive had my blood drawn regularly my whole life and never has it been this bad. It took two people to get a couple vials, the first one was trying to make the blood come out faster by squeezing my arm for awhile before giving up and saying the vein collapsed. The second person was angry with me and kept saying they couldnt get it because I didnt drink enough water even though I told them I drink a lot of water everyday, my mother was with me and told them she sees me drink, but they wouldnt believe us. After he tried to get more blood he just took out the needle said I was done and need to push more water and come back in a couple days. Then they threw away what blood they did get. This was four days ago and my arms still hurt. Im never going back there. Later I told my friend what happened and she said her husband got in an argument with someone there. They dont care about the people who come in and they dont even know how to draw blood properly.

Went there with my husband for lab work. The two young ladies at the front desk were very pleasant and very helpful. Was a very pleasant experience

I would not recommend this place. The front desk staff are rude. I asked them 3 times to check and make sure they received my referral. Im told they will check on it when they call me. No they didnt do that either. THEN... on top of all of that, they didnt have any butterfly needles. My veins collapse so they have a hard time getting blood without them. The tech couldnt get enough blood to do all that was requested so I had to tell her only take what is necessary for pre-op and Ill go somewhere else for the rest. Its ridiculous. I will certainly find somewhere else to go.

I made an appointment online like other good (and bad) reviews recommended to. Seamless from the time I signed in to getting my bloodwork done. Marissa was absolutely wonderful, very compassionate and professional. I will most certainly be coming to this location in the future.

I have been coming to this Sonora Quest location for over a year now. I usually have a great experience, the ladies who are usually there and draw my blood are great. I checked in and I heard people were waiting for around over an hour, which wasnt a problem for me. Thats pretty normal, especially in the morning. I got called in, got my arm all ready because its generally pretty fast. It was about 20ish minutes before I got poked. The people in the lab were nice, had a nice conversation before hand. Unfortunately, it was the most botched blood draw I have gotten. I have been getting my blood drawn for ages, and its standard procedure to sanitize the area you are about to poke. She didnt sanitize the area and went straight to inserting the needle. That was my biggest issue. Blood started pooling outside the needle, which hasnt happened before. Some blood dripped off my arm and onto the arm rests. Towards the end of the draw, I started getting light headed and clammy. My eyes became dilated and I started losing my vision and hearing. Luckily, she knew what to do and instructed me to put my head down and put her knee in front of me in case I fell. The drive home was painful. Everytime I turned the wheel, it was pain shooting up my arm. Anyways, I just feel bad for the older people there. Dont want them going through that. Overall nice people, just a bit inexperienced.

They need more cust service support. The majority including myself have a hard time with kiosk. I have an appointment and kiosk didn’t recognize it. Ladies behind the desk really dont want to help anyone check in. Came early to my appointment arrived at 1045. Appointment is for 1145. Its 1150 and i am still waiting ? My wife warned me it takes a long time. She was here last month and took almost 3 hours on walk in. All for a blood draw. Whats the point of making an appointment if your not going to be seen on time ? They need more locations more help etc.

I had a great experience, I was a walk-in, they told me about 30-40 minute wait but got me right in at about 20 minutes. They were nice and friendly, got my blood drawn quickly and was on my way. They were great!

I had my elderly father at clinic yesterday after being at his primary doctors appointment. We had sat about 45 minutes and he was running low on battery life in his portable oxygen machine. I went to desk to explain situation and if they could accommodate him. The person at desk said no I asked again if they could do something as he needed oxygen. Was handed a piece of paper to call and schedule appointment or go on website to schedule.. C an not believe that their was no compassion for my father who is 100 percent disabled veteran. Bad bad customer service.

Ladies at the front desk were unnecessarily rude and dont care to check you in, which is literally their job. Theyd rather you wait in line with potential walk-ins to go to their kiosk and check in. If you dont like your job, get a new one. If your employees keep acting like this towards patients, fire them. Please. Its bad enough your company doesnt even follow the mask mandates at other locations, and now youre forcing further public exposure at a covid testing site (which people bring tests in through the front with all the healthy people, not just the back) by requiring them to interact with the same surfaces and sit in the same room for literally over an hour before their scheduled appointment will finally be seen? This is unacceptable and I feel bad for the nice phlebotimist that works here.

Made an appointment online, set a convenient appointment walked in maybe waited 8-10 mins was taken back by Martha she was very sweet patient and considerate!! Would definitely recommend this location! All of the staff was pleasant!

Made an appointment, showed up for it only to be turned away because they couldnt do 1 of 3 tests I needed and told me to come back the next week. Came back on Monday, got blood drawn and a couple days later got a call that one test had been inexplicably cancelled and i had to come back again to get blood drawn again do I did. I made the original appointment because I needed the results by a certain time, 2 weeks later, but here we are, on the deadline and I dont have all my results.

I had a great experience with a blood draw today. I have horrible veins and usually have to be stuck multiple times. Erica was amazing and got me on the first stick. I was very happy. Thank you Erica.

Checked in on the kiosk. I didnt have an appointment but checked in and followed the directions. Waited an hour and 45minutes and left. Every one coming in had appointments or doctors orders. Never did get officially checked in by being called up to the desk to give them my insurance card as they were way under staffed and disorganized. Nothing on the door or in the office states by appointment only. Bad business bad company.

I had the best experience here! I have bad anxiety and often have panic attacks over needles. Sometimes I even vomit. I cry and scream every time! Doesn’t fail! But yesterday a women named Rhonda took very good care of me! I seriously didn’t feel a thing or cry! Which is kinda a miracle! Lol she was so nice and sweet she calmed me before I even got the chance to freak out! It went by so fast easy and painless! Not even a pinch! I’ll be going to this location in the future for all my blood work! ❤️❤️❤️❤️❤️ When we were done I gave her the biggest hug! I’m so grateful to have met her! I’m no longer afraid!

Trying to make an appointment on line: Next available apt listed for 7/6/22. Today is 6/2/22. When I was finally able to reach someone on the phone I was told that office is closed until 7/6. That was not indicated in the computer. You can get an appointment over the phone but must choose opt 4, technical assist, to find a way through the maze. Next available near me is 6/20/22. There is something wrong at Sonora Quest. I learned you can walk in at 6344 E. Bdwy, Mesa, AZ

They take walk ins !!! I needed my labs done asap. No wait. Friendly + professional staff. All done in approx. 20 min. Plus labs done a day earlier than expected.

Abhorrently dishonest business practices. Let me preface this review stating that ALL of these questions were addressed dishonestly before my visit via phone. I scheduled an appointment at this office and upon receiving my paperwork realized it states that they will not bill insurance for patient requested labs. Furthermore they do not accept CareCredit meaning my only option was cash paying. Furthermore when asked if they take carecredit the receptionist answered yeah we take credit to which I had to reaffirm I said carecredit not credit. I would again detail that I called ahead. I asked if they required a referral, they stated no. I asked if they took my insurance making it clear I intended to bill insurance without a referral and was told yes. I asked if they took carecredit in case of a copay, they said yes. None of this was true and I am adamantly proclaiming that this was intentional to draw business and con people into making a rash payment so they dont have to do billing. This furthered by the fact that the receptionist tried to use semantics to dismiss my question about carecredit. Massive waste of my time and dirty business practices.

Let me set the scene for you. You walk in the door and directly in front of you is a young man at the counter behind a glass barrier. He allows you to stare at the top of his head for a five full minutes before a phlebotomist comes out a side door to call the next patient in. This phlebotomist sees you standing there, staring at young mans head, and asks Are you checking in?! to which you reply yes. Tablet!! she yells as she leads a patient out of the waiting room. Huh? What does this mean?...you wonder. Thankfully a fellow captive of SQ jumps in to help and explains that you need to sign in on the tablet first. Curious, as there is no signage indicating the existence of this tablet or where it may be located. You turn to your left to find the tablet against the wall and sign yourself in, as commanded. You wait an hour for aforementioned young man to call your name and collect your insurance information, curt and irritated he raises his voice from time to time to get his point across and slams his hand down on the desk in frustration after not being able to hear you through your mask. All the while, you sit and watch for the door to open and someone in a lab coat to occasionally emerge and yell the name of their next customer, twice. Only twice. If the person belonging to that name doesnt respond fast enough to the Smith!......Smith!! (real names omitted for the sake of confidentiality) the staff move on to another waiting captive. Pandemic or no, there is no excuse for this behavior. Just put a sign up that simply explains that walk-ins need to sign in on a tablet rather than reducing them to mere cattle with your monosyllabic commands. I realize most folks dont show up at a lab unless they really need to and all lab offices seem to be equally terrible, but I would avoid this one. SQ must be abusing their staff or hiring directly from the prison system. Thats the only thing that explains this behavior.

No appointments for weeks. Hour plus long waits even when you have an appointment. Rudest front office staff Ive ever encountered. Avoid this place like the plague. Avoid it even if you have the plague. Go to labcorp or a mobile provider. SQ, this office especially, are just awful awful people.

I arrived at 8:05 as a walk in for bloodwork. After waiting over an hour, I kept getting further and further down the list. Could not wait another hour or so.If you cannot take walk ins....why dont you make this facility an appt only location? Very poor way of running a business. Especially one that involves sick people. I walked away after waiting 1 hr 15 minutes and was told it would be another hour. Ridiculous...would never recommend.

The check in was very easy. I highly recommend doing the online appointment option to make things quicker. My phlebotomist tech was very friendly. The front desk workers were also very courteous. I had a referral from my doctor,the process took about 10 mins.

I brought my nonverbal special needs child to this location on E. Broadway, in Mesa. They were so great! The phlebotomist was quick and the kind lady at the front desk came in to help me keep my child as calm as we could. They were really awesome! Thank you so much! We will do any future blood draws for our child here.

Friendly, Professional they know how to do the job. Erika is Specialize and a veins Hiding, that’s why we always look for her. Every time we go there, it’s great, excellent people. Thank you so much….!

Very clean and fast. Phlebotomist Marissa was very friendly and chatty. The blood drawing process was quick and totally painless. It was very easy to schedule an appointment here and I will definitely come back to this place!

I arrived at the carside test parking lot Jan 28, 2022 at 7:30pm with my appt. confirmation number. The time and date was an option to select online. I arrived to the place on time, and it was dark, creepy, and empty. Why would they put me in a situation like that. Why would the time and date be an option to select if it wasnt even going to be open.

On Thursday November 18th we paid $200 USD to your location at 6106 E Brown Road Mesa for our covid tests. We are Canadians and needed the tests to fly home. We took the test on the 18th and we were assured we would have our results within the required time so we could fly home on Sunday November 21stWe did not get our results and none of your offices or your phone centres are open on Sunday so we had no way to talk to anyone. We ended up having to pay $500 USD at the phoenix airport to get tests done again.And if you can believe it...We have still NOT received our results. Brutal.

I called their office to inquire about cost because i dont have insurance. They refused t o give me the cost for the test i needed saying i had to come into their office personally to obtain the price for the blood test my dr ordered. I wouldnt go there now even if it were free. How rude! The girl on the phone said they would not look it up until i had it drawn. I explained i didnt have insurance and would be paying for it out of pocket and wanted to make sure i had enough to pay for it. They still were unwilling to tell me the cost.

We took our baby for her screening and bilirubin testing and they put her birthdate in wrong and are telling us we need to go back now. Our baby had to get poked twice already. we dont feel comfortable going back here.

There wasn’t too many appts today so walk ins were mostly what was here. I paid attention to who was walk in and came in after me. Because I was self pay I had to wait til the end of all the other walk ins who came in after me. How is that fair? You pay cash so you have to wait til the end.

My favorite lab location. Kind and gentle phlebotomists that work hard to get you in and out. Plus, there is a lot that goes in to making sure the collections are done correctly and all the correct sample tubes are used. Otherwise, it would result in a void of sample. They do a great job and making sure everything is documented correctly for the tests and insurance.

Clean office, kind employees and quick service. :) we were there for newborn blood work 20 minutes before they closed and there was nothing but great customer service. Would go there again if we ever have any other blood work.

Hurt my mother alot when she went for her biweekly blood work for cemo. It was done by male red hair. Another nurse had to take over because he didnt know what he was doing and was only hurting my mother. It left terrible bruising and a huge lump she might have to be took to the er

Nice front desk. Busy but they move quick. No pain on blood draws

Was sent to the wrong location due to a location code mix up with the doctor. Justifiably late for my appointment. The staff here were super accommodating and apologetic even though they were not at fault. Thank you.

I scheduled an appointment 2 weeks ago and still waited over an hour past my appointment time!!!! Ridiculous. I made an appointment for a reason so I didnt have to wait. Will never use Sonoran Quest labs again

All the staff was super friendly and provided us with excellent customer service! Special shout-out to Erica! Amazing customer service and a super great attitude! Ask for Erica next time you visit this location

Dont bother with appt. I had a appt and sat past my time while 2 walkins went in front of me

Great place...lab techs are great! On my appointment back in May a student did my draw. She was fantastic!!!

Main receptionist the blonde...she needs to lower her voice. Sitting there constantly talking negative about customers to coworkers. Terrible way to gain clients trust.

Had appt. Waiting 45 minutes. Other people came and went after me.? Asked why was told they had appt. Not understanding 😕 😪

It was fast. Everyone was very friendly and nice. Best lab ever!

Way overcrouded even in the summer I recomend you go on line and make an appointment or your in for a long wait. Service was good people from med staff, office, not so much.

Its AWFUL. Waiting for 2 hours with my husband. You say walk in. Ok, well have someone available for walk in. Get help, nice help very rude

Reached by 4PM an hour before closing time but the lab was closed. No clear signs!

Scheduled an appointment and when I arrived everyone was very pleasant and took me back in a timely manner. Facility was very clean.

One of the best locations I’ve been to. Love being able to make the appt online and getting in and out with in 15 min.

This place is a joke.the women that work the desk are rude.you cant even ask a question, they immediately tell to use the auto check in.10 people ahead of me,said it would be 2 hours for a simple blood draw.hire some more people!!!!!!!!!!!

Had an appointment scheduled, but I still had to wait 45 minutes after checking in.

The staff is very efficient and friendly. Appointment strongly recommended, especially during winter visitor months

Horrible. My test results were misplaced and nobody had any idea why. The staff is terrible.

Not the best experience. Was paused in line on accident and had to wait over 45 minutes extra apart from my 90 minutes.

I called and was told half hour to 45 minutes. I arrived and was told same. It’s been over 2 hours and not been seen.

I will be going back to this place for as long as I can for my blood work professional and helpful

This location has been closed for weeks.12/1/23

Alittle behind schedule with appt but effective with results

Worst place ever dont go there, go to labcorp or any other labs you can.

I was just here and I go here 2 minutes before close and the door was locked so I knocked and called and there was no answer.

Super nice employees there. 🤓

Warning! Dont do a walk in unless you have several hours to waste.

Great experience and if no insurance the most Affordable..!!

Great

Fast, friendly, helpful

Always a slog

I took my 8 year old son, he had an appointment for 9:15, when I entered the place it was very full but they respected the time of my appointment and everyone was very friendly and took good care of my son while they took his blood