Community Healthcare Network Harlem Helen B. Atkinson

Even after being a patient here for years, it amazes me how there have been no improvement to communication for appointments and between doctors. I was having a sensitive procedure being done and the doctor was having a full on conversation with the intern about what neighborhoods they were living in, Ive had the reception make consultations with the wrong doctors for me. So many broken promises from doctors to help. Just a nightmarish waster of time at the expense of your health.

I’ve been going here for over 10 years off and on. First, they don’t have enough appointments for the medical recommendations and treatments they prescribe because they’re always canceling appointments at the last min at least for dental. This leaves one with anxiety and constantly out of care. But the dental work is good if you can get it constantly. Good luck. Less chatting gets you more. Primary care is shift as well and most of the time they are rude practitioners because they’re pushing patient after patient. Still better than nothing…

I have been going here for 8 years, love the Staff, very professional But, the only problem I have is, the Doctors don’t stay long, especially when you get use to the Doctor other than that, No Problem

This place is super Unprofessional I have been trying to call this clinic the entire morning to the afternoon trying to set up an appointment for my bc refill. Someone is literally declining the calls. Now this can cause some serious fall out why wouldnt you answer the line for your patients its absolutely ridiculous never coming back to this place.

Though I dont go there often, I can say that Ive taken my daughter there through the years and now she takes her children. The front staff can be iffy when they are overwhelmed. You can see the push for them to be nice and that still needs some work. The main complaint I have is that they only have 1 dentist who is actually very good and she is pleasant. The problem being the ONLY dentist is that their appointments are 3 - 4 months from the time you call. I just called and the woman told me the end of June or sometime in July. Not good!!!!!

The service was horrible, customer service was rude and they rescheduled my dentist appointment 3 times, and I had to wait months for the next appointment. I dont have issuance so in that time rates increased and I asked for a discount due to them rescheduling me and they declined. Once I finally made it to my appointment the new dentist was rude and overworked. She even had the audacity to ask if I wouldnt mind rescheduling my appointment. I refused, she cleaned my teeth but her equipment dint even work. The hygienist was training, which annoyed me because they conversed in Spanish the entire time which I thought was rude. They were clearly using me to help this young lady learn the ropes, which would have been fine if I was at dental school and paying half price. They take advantage of the fact that they are across from the projects. Thankfully I will be getting new issuance soon and will never return. This place is disgusting and needs to be reviewed by the dept of health.

WORST customer service I’ve ever received from a healthcare “professional” staff. Rude, obnoxious, management. Inconsiderate of others time and they hang up on you if they don’t want to take your call. I went in for a fill in, sweet girl told me an hour wait for my scheduled appointment visit, I said wow that is ridiculous! She said you can go and come back I will call your cell when it’s almost your turn. I said that’s great, thank you! She called me back and I was crossing the street, when I get in, “the manager” says Woops we called you and you weren’t here so we have to change your appointment for a different day. I said excuse me? You can’t be serious. Oh she was serious aright. Completely unprofessional and rude. Left very disappointed.

I got my IUD here 5 years ago. When I went for a regular Gyn checkup i asked the Nurse practitioner to check on the strings of my IUD. She couldnt see it and referred me to an outside doctor to get an ultra sound. She said that if the IUD was in the wrong place, I might need surgery to have it removed. She professionally went through all of the possibilities of complications with the IUD. So I go get the ultrasound, after which that office tells me that CHN should have the results in 24-48 hours. So 3 days later, i call back. They still hadnt received the results. The receptionist said to give it until the next Monday. By this time Id already confirmed with the doctor that took the ultrasound that they sent the scans over to the doctor TWICE on TWO SEPERATE occasions. I called back two more times and they still hadnt received it and the doctor still hadnt called back. I repeatedly told them that this issue was very time sensitive as i am a student and leaving for school and dont have the option for this healthcare in the state of my school. If i was to need surgery it would have to be ASAP. To my surprise after a few days , i felt the string of the IUD in the shower. I immediately called back desperate to speak to anyone who could tell me what to do. Maybe i didnt need surgery if i could feel it! (the regular removal method is them just pulling it , no surgery involved). After I left the message the doctor called back!!!! however, her message regarded a message i had left days ago. Im giving this office one star because:1) the receptionist offered me/did the same courses of action every time. for example, why would we keep waiting for the referral department to request the scans from the ultrasound doctor? that hasnt worked all week and according to them you should have received it.2) i spoke to a different receptionist every time, so each time i had to explain my whole story all over again.3) They do not take your personal life and urgency into account. I informed the doctor and several receptionists over the phone. I even said if the doctor was too busy to let me know and i can find another one. no reply.4) it seems as if the doctor gets messages very delayed. by the time she got the issue and called back the issue was moot.5) i was fearful that if i waited for a response i would actually need surgery so i had to find another doctor, and have the IUD removal scheduled for Friday. I still havent spoken to anyone from here and have honestly given up.6) i didnt like hearing that i might need surgery then not getting a response for a week.BOTTOM LINE: switching doctors because it takes too long for the receptionists to relay an urgent message to the doctor, and it seems as if the receptionists arent well versed in what to do when there is a hiccup in the system. (if the scans take 24-48 hours and its been a week i dont want to give it more time i want you to do something about it because you should have gotten them so obviously something is wrong!)

I love my new doctor, Dr. Evelyn. (I’m happy I have found a wonderful black doctor for myself.) The staff and doctor are amazing and made my obgyn appointment so comfortable, which isn’t always the case. Yes, even with an appointment there is a little extra wait... but it’s worth it. It was the best health care experience I’ve had since moving to nyc. I will be returning.

A health organization that does not answer the phone leaves much to be desired. Ive called repeatedly day after day with no results. I had lab work and no one called to follow up or bothered to explain what the results meant. The two star rating is for cleanliness. I will not be returning to this facility, and definitely will not recommend it to anyone.

They never pick up the phone, the automated system all ways state someone is on the phone but after you been on hold for 20+ minutes or more the phone hangs up. I havent been able to get my relative an appointment and she suffers with mental illness. This is disgusting.

When I first came here I liked it because they were able to fit me into the schedule to be seen for a physical for school; however moving forward after being seen I told them I needed a medical form filled out for school . Fine told me to come back one week later or they will let me knowI came back a week in a half later still no form or phone call came a whole month later nothingNow in bout to get kicked out of school because their putting off of paper workI still havent met with the supervisors in which I asked to speak toWhen I came here it was a run aroundWhy cant they just give one simple answerDo not come here this place is very unprofessional in playing around with what you need

I don’t care what anybody says , I love this clinic , I’ve been going here since I was 18 I’m 24 now I haven’t went recently because I recently moved but Evelyn is really the best ! Idk what other doctors are there now but Just go in person see for yourself you won’t regret it. I hope they don’t move 😭😭

I would highly recommend this location for prenatal care. Everyone from the 1 floor to the 3rd floor all the way down to the ppl who clean the bathroom are very nice plus Evelyn is a great doctor

Absolute worst. I waited a month for my appointment only to have it canceled three days before. When I called to reschedule, I would have had to wait two months!

Everyone was kind, professional and things run efficiently. I was impressed. This is the best nyc health clinic experience I have ever had! Great job from all!

The docyor Evelyn Wallace ? The worse ! Everyone else great down to who picks up the phone great communication with Aicha

The worst clinic ever do not take your children or elders to this clinic they will not be able to help, doctor leave consistently and they assign you to doctors without telling you

Love this clinic been going here for years now my 2 year old and new born gets care be as all well

This clinic with name After my grandmother Helen B Ackinson wish they would have reached out to my family to let us know the name was changed :( she worked so hard on this opening

Waited 60 days for an appointment that lasted 15 minutes and they never called me back for a follow up.

Although I love Dr Black the nurse practitioner, be prepared to spend your entire day there. always running behind

I like how they tell you whats really going on with you and health wise.

Its good for the kids

Love this clinic

Ghourri Smart Art

I love this place

Terrible service