NextCare Urgent Care San Antonio

Service date was 8/14 for a simple TB skin test. Staff was informative and extremely helpful! Price was affordable for my pockets! I was seen rather quickly after checking in online at home. Highly recommend! Thank you ladies for my visit!

The place was clean and staff was organized. Check in was easy . No long wait time. Fast , efficient service, and the price for a sports physical was reasonable! The appointment was for my son . Our first time going to an urgent care facility. We had a great experience. Thank you so much!

My wife made an appointment and only waited about 10 minutes before seeing a PA and a nurse. The PA and nurse were friendly and helpful. The receptionist was very nice. The place is clean and comfortable. Highly recommended.

Receptionist was professional and helpful unlike in so many other places. She was busy but stopped to help so that was a plus if not I would have walked out. If I’m dropping revenue then I expect professionalism. The PA, Andriea was absolutely patient and wonderful so was the assistant. I would go back again as long as they maintain the respect and urgency of my reasons going in. Thanks Andriea for being good at what you do.

I was so shaken by the fever of my infant and didn’t know where to turn. I was able to book an appointment with Urgent care and so glad I did. I absolutely loved the nurses and nurse practitioner that was on staff. From the receptionist and her pleasant manner made me feel easier being at the urgent care. You always hear about these places “being unprofessional” but this particular one will be the one I always go to for an emergency if the time frame and importance of the matter can’t be resolved at my children’s PCP.If the staff can read this message. From the bottom of my heart I truly appreciate everything you guys did for me yesterday during the challenging time when dealing with my infant. I left knowing so much more than what I came in. Thank you for sharing your gift with my family and know you will be a blessing to others.Kudos to you!!

Had an infected cut on my finger while on vacation. Got a referral from the VA for Next Care. COULD NOT BE MORE SATISFIED. Everything was very quick. PA Doan was very caring, explained everything, and gave me options and advice. I am confident everything will resolve quickly. Prescription was already at the pharmacy by the time I arrived.

What a waste of my time. I called in the morning to change my time to 6pm and I took the opportunity to ask questions about being cleared (workers comp/ light duty). The receptionist had no clue. I was on time and spend 50 minutes waiting to be told that there is no doctor at this location (ever) and I need to go to another clinic to get cleared. The nurse practitioner was as green as the nurse during my x-rays at my initial visit (7/25). She holding an instruction manual of how to position patient for right X-rays. Then I told the staff I was in a hurry and they purposely tried to make me late. 1 hour for a 2 min consultation. When pts come in for a follow up and to be cleared have the decency to send them to the right location!

Staff personable and professional. Provider explained diagnostic flow with logic and understanding of presenting symptoms. They gave me the opportunity to feel confident in my decision to use them to support my recovery from illness.

I absolutely love this Urgent Care Clinic! They always take excellent care of myself and my family. You have the option to make an appointment online (I use the Solv app) and do all of the paperwork online so everything is done before I get there or you can do a walk in. The staff is always very friendly and it’s a great experience every time!

The staff is always very friendly and I appreciate their help greatly. That and the doctors are always good looking as heck.I dont know where yall find them, but yall need to stop that stuff.

I am a repeat patient at NextCare and have had a fantastic experience each visit. The online scheduling and front desk staff are helpful and the providers have great bedside manner and are efficient. The visits are always fast and I feel confident that their care and treatment plan is effective in getting me back to optimal health. I would 100% recommend this location for care.

I went in on 3/26 because my own Drs office couldnt see me for some time..again. This was my 2nd visit to this location & again it was a great experience. The staff is so sweet & helpful. The Dr is amazing, again she was very thorough and explained in detail everything to me and made sure I understood. If I could have her as my PCP I absolutely would!

I dont know if it is a product of the urgent care business model or this facility specifically, but the few times I have found myself here out of necessity I have left the facility feeling unheard and overprescribed. Theyre also seems to be a trained line that the various levels of healthcare professionals employed here use to cover their lack of patient focus: Were an urgent care and not your GP so we dont do testing. Well I cannot argue that this isnt true, I dont have a GP and there is a refusal to pursue additional treatment or testing regardless.

Had an ear ache. The PA Andrea was very competent and thorough. I was out within an hour with a diagnosis and prescription. Thank you!

Customer service is good but doctor walked in while I was asleep and walked out... I woke up confused why I had diagnosis in front of me it took another employee to explain what doctor explained to me while I was sleeping. Usually a patient is woken up before being explained any paperwork or diagnosis.

Visit was really nice. Front desk was very helpful and the doctor that saw me was really insightful and easy to talk too. Very pleased with my visit.

I would have given 100 stars if given the opportunity. The entire staff and NP were very delightful and informative. The NP was very informative and easy to understand my results .I highly recommend!

The NP working yesterday was great!!! Very kind and good at explaining things. Treated me promptly and was very knowledgeable.

Quick, efficient and clean clinic. All the staff were very professional and compassionate. I was able to make an appointment the same day and I was seen in and out of the clinic within 15mins. Great experience, my needs were addressed and I highly recommend coming here for urgent care needs.

Arrived at a great time, hardly any wait. Love having the med orders sent right away to the pharmacy. I go there for all my acute problems.

First time at this location. Great customer service and the aid/ nurse Amanda was very nice and in great spirits, which is nice because I’m sure they are all overwhelmed with the amount of patients with the crazy high Covid numbers right now. I made an appointment a couple of days ago. The wait wasn’t too bad. About 30 minutes. Swab was performed and results given in 15-20 minutes.

I love PA Lexi and front desk Jen. So professional and amazing. Will definitely be coming back!

Very friendly staff, we were able to be seen quickly by the Doctor and she was very nice.

Overall, care was good. I felt a little dismissed because I KNEW what was wrong but they were convinced it was something else. 8/10

Took two hours for a physical to get done cheap but you get what you pay for I guess. I understand there was like three people ahead but too long for something simple.

I have been coming to NextCare Urgent Care for about a year .Can honestly say always have a great experience from the intake to outtake. Entire staff is AMAZING, knowledgeable and friendly and No long wait times. Would highly recommend to anyone..Thanks again NextCare!!!

I waited like 5 min. The whole thing was quick and easy. The nurse was fun to talk to, the front desk woman was so nice and helpful, and I liked my doctor. I was in and out in 20 min.

The PA-C, Alexandra N., was easy to talk to and helpful. She listened to my concerns and validated my experience. She was able to do a referral to continue assisting me with my medical concerns!

The staff was fantastic and uber accommodating! Once my problem was assessed, they promptly gave me a referral and work excuse Alyssa was very professional and knowledgeable. Radiology tech was great as well. They were fast and efficient! Ill definitely use Nextcare again and would highly recommend them to anybody in need of their services. Thank you for you prompt service and thorough exam!

Went in with dizziness nausea and a sharp pain in my back. They gave me a Covid test and a flu test and said they were both negative and just sent me on my way. I don’t know how much they’re gonna bill my insurance but it’s a joke.

Short wait. Easy check-in. Helpful receptionist. LNP was professional and peasant. Overall a positive experience. No complaints.

Staff was so helpful kind caring would definitely recommend them to anyone even called to help me setup my sons follow up appointment with another doctor I am so appreciative for them

Always great medical care and follow up. Check in on time, through discussion of my symptoms and follow up care. Thank you!!

Check in was easy, appointment on time, staff welcoming and Dr/PA was friendly and knowledgeable.

Sandy and Anaya were wonderful it was a great experience they even helped me get through it they were awesome keep up great work

I went to get x-rayed for a broken rib and possibly a fractured cheek bone. I had to leave because there was no x-ray tech. So on the second trip I was told that only the rib can be x-rayed but not the face (which is completely bruised) because the right x-ray tech was NOT there. I fell and hit my head, side and face so bad that whole right side of my face was bruised. I am a 50 year old pre-k teacher with no history of addiction. I told them in the beginning that I needed x-rays and pain relief. I received neither!!! I already take motrin and gabbapentin but the pain is too bad to sleep or work. I was treated like a drug seeker and sent home with a medication that I cant take because it robs the body of sodium and I already have low sodium. They knew EXACTLY what I was dealing with. It was a waste of time and money just to be treated like a junkie. I am in extreme pain so hell yes I wanted pain relief for a SHORT period until the pain was manageable. Go somewhere/anywhere but here.

I was feeling very sick when I walked in. Service was fast, Effective, and efficient. I got the medication that I needed and I now am on my way to wellness.

Great place to go to for your healthcare needs. Quick and friendly staff(:

Woke up feeling wonky so stopped by to get tested for strep and flu. I was in and out in about 20 minutes. Front office was friendly & helpful, med tech was experienced & nice, NP was curious, caring, and knowledgeable. I recommend this place.

Important for me: they accept Tricare Reserve Select.From check-in to getting diagnosed and sent it, everything was smooth. I appreciate this location. Thank you

My visit on April 19th to NextCare was goodBoth Nursers listenened to my concern and help me. The treatment they gave me has been doing well

I was very pleased with my visit. All of the staff were courteous, helpful, and made me feel that I was being well cared for at a time when I wasnt feeling well.

I always come here for all of my urgent care needs and have been for years.They are quick, efficient, clean and thorough.Most importantly the staff is so kind and courteous. The providers take their time to explain their instructions to you clearly and make you feel valued. I love them.

So Im updating my experience with this Urgent Care. 8 months ago I had came here for my kiddos and it was top tier. And so I gave the place 5 stars without writing anything. However, today 3/19/2024 I wanted to write something cause I needed to come back!Jennifer (Receptionist), Laura (RN), and Andrea (NP) were AMAZING. I had to bring my wildly rambunctious kiddos to the appointment. And they helped watch my kids while I got an xray done on my foot/ankle. Which I ended up fracturing. So I ended up leaving with a boot and crutches. How was I going to manage to get to my car with my kids? Jennifer so graciously helped me to my car and help load them up. Laura also was so informative on teaching me how to use the crutches and how to utilize it for my fractured ankle. She was also super quick with the xray! Andrea who took a look at my foot was soooooo patient with my crazy kiddos. They (my kiddos) were pulling on her hands and fingers and also hugging/body slamming her. 🤦🏻‍♀️ Im so sorry by the way! But she handled everything with such a calm and patient demeanor. She also gave me recommendations to different doctors to look at mh foot/ankle who could get me in right away too! And everyone and I mean EVERYONE did not once make me feel like a nuisance with my kids. They said theres nothing to be sorry for or dont worry about it. I felt so at ease. I always come here for little things and this ended up being something big. Im so thankful for their care. I know when people come to this location for care theyll get the best care they possibly can!Thank you so so much for taking care of me AND my kiddos!🩷

I did a walk-in appointment and the service was quick and easy.

I’ve been coming here for a while with my daughters and never have had a bad experience, we get seen pretty quickly and staff is nice.

Great staff with such great attitudes and very quickly with service thank you so much

Nextcare is quickly becoming my preferred urgent care. The staff is always so prompt, knowledgeable, caring, and helpful. Weve gone in with sports injuries, bone fractures, viruses that refuse to run their course, etc. Nextcare also continue to offer pre-check in booking in addition to walk-ins, while other urgent care facilities are phasing out the check in feature. I chose Next care for my most recent visit specifically because 1. I knew the staff were great 2. I knew Id be able to be seen quickly through the online check in feature. I actually chose Nextcare over the urgent care down the street from my house because of this feature.

The perfect experience!! PA Alexa and her staff were flawless from patient check in, through the clinical segment of my care, to check out. Caring, clearly competent, efficient and fast. A perfect health care team. This is the kind of patient encounter that heath care CEOs want to happen every time. The Joint Commission wants to find this type of excellence when it does hospital accreditation surveys. Bravo !! Well done!!! Thank yo so very much for your stellar medical care!!

Took a very long time to see the PA only one working at Urgent Care. Took vitals after a 1 hour and half and then later put me in a waiting empty room still waiting. Not as fast as I would like them to be, if I was really sick this would not be the place. Kind folks but slow

It is so hard to find a Great Urgent Care with good reviews and not feel like youre playing roulette. We really like this doctor her aura is so warming and healing. She is in the right profession for sure. Doctor was very thorough and answered all my questions. She was also very patient with my 5yr.old who wasnt his best today. The office staff was friendly and went over and beyond to check us in via phone. This wil certainly be our go to. They take CIGNA Insurance. They take CareCredit💕 Thank you for your service. We appreciate you.

Easy to check in online and didn’t have to wait long to be seen. Was prescribed meds and instructions for my issue. Thank you, Andrea Bali, FNP.

My visit went very smoothlyIn and out within an hour or less.The PA I visited with was very informative and explained everything.I give the whole staff an A++

Waiting to get seen was long, only because 1 NP at the time but all the staff we came across was really sweet and friendly with my kiddos. mid size waiting and exam rooms. After vitals, got rapid tests was out in 20 minutes with great advice and never felt rushed. Covid test have to be sent out they said and takes a few days but 2nd time we returned 2 different months. Lollipops for treats.

Fast check in . In and out in less then 30 minutes. I feel better with the antibiotics they gave me. Thank you. 😊

Dislike the electronic sign-in paperwork. Stiff fingers and small keyboard are not a good match. Personnel were friendly and polite from receptionist to nurse to PA. Treatment was fast and efficient. I was in and out in 30 minutes. Great job Folks!

Very efficient and kind care when I came in with a cut that required 5 stitches.

I made my gf an appt for 11am, did all the insurance and paper work online, and dropped her off at 10:50. There was only one other person in the lobby yet they didnt take her back until 11:30. She sat in the room until I finally went in a little after 12pm to ask what was going on. They FINALLY came in to see her at almost 12:30pm. I definitely dont recommend this place.

My go to place when i need help. Providers are wonderful (Susie is awesome!), wait time is minimal to non-existent. Their automation systems make it easy to schedule and handle paperwork. Highly recommend!

Friendly, helpful staff. Not a long wait. Felt satisfied with the PA

I Always have a good experience at this urgent care. I will Typically go here if my primary care doctor does not have openings, and they always take really good care of me. Big shout out to the staff and PA Susana. Thank you for always helping me to feel better.

I walked in, filled out paperwork. I was seen very quickly after checking in. Nurse Practitioner was great. Have been here before and will continue coming if I cant see my primary doctor quick enough.

I was seen promptly and the Doctor, PA, and the receptionist were cordial, attentive, professional in every way. The doctor was attentive to what I had to say and immediately put my anxiety at cease. He patiently explained to me the fact that all I had was dramato my fingers and that I required no treatment. I left thoroughly happy, satisfied, and grateful for the way that the staff treated me. The place, including the restroom, was spotlessly clean. I highly recommend Next Care clinic at 1211 Austin Highway, San Antonio, TX

This specific office is A+. Making an appointment online was the fastest and easiest option. i was taken back within 10 minutes of being there, and in a room 5 minutes after that. Susie the NP is fantastic and everyone who came in to help was just the most professional group of healthcare providers. I was given clear care options, picked one and was on my way all within 45 minutes of getting there. The BEST.

Everything went fast and the staff was very nice to my son.

Great service, no wait time. And accepting Is at plan. Could not be happier

Both visits I had a great experience. I had an emergency injury and was seen fairly quickly as they had an appointment slot available at the time of my accident. My experience with the healthcare provider was great. I didn’t get their name but he did a great job of calming me down and giving my stitches. When I went back to have the stitches removed the wait time was even shorter so I was seen very quickly and the kind provider was so gentle when removing the stitches. Both visits I had a great experience.

Phenomenal care as always. I was in and out quickly. Alyssa was very thorough and answered all my questions. Raquel was super friendly and personable.

Nurse Practitioner Andrea was outstanding! Very patient, knowledgeable.

The doctor is great, very nice and explains everything. Having an appointment doesn’t mean much, because my appointment was at 6:00pm arrived early, signed in upon arrival, some people walked in before me, and there were people in the waiting room. I checked in at desk and sat down, I looked at the app to see how many people were before me and I was last and in the “walk in” side. So all in all there were 5 people ahead of me plus people that were already in exam rooms. I was not called until well over an hour after I arrived, then the blood pressure and temperature, then put into an exam room, where I waited again. I did not leave until just shy of 8:00pm. So to sum it up, why make an appointment if walk ins are going to be seen sooner. It just seems if I just walk in I will be seen faster

This location has a very professional staff. Delt with my issues with care and compassion. Anayah at the front desk answered all of my questions and Susie took care of my issues very professionally. Danielle explained all of the procedures related to my primary doctor and how to deal with my records. If I was able to rate Yall higher it would be ☆☆☆☆☆☆☆☆☆☆ Thank you very much. Mark T

The staff was very nice and welcoming as i came into the door and the facility was very clean and sanitary and it didnt take long to be seen at all also the dr was amazing she explained everything to me and the visit took 45 mins from the time I was in the waiting room to the time I left this facility. I will definitely be recommending them to my friends and family they are very family oriented and so polite

My family always receives outstanding care and service at this location which is why we return again and again each time we need after hour care. The staff is friendly, happy, helpful, professional and qualified. With three children, I’ve been to many urgent/after hour facilities and this one is by far the best experience and service. We have used them for strep throat, X-rays, ear infections, etc. and have never had a bad experience.

Best care ever. Was in and out super fast. Staff is super friendly

Always in and out, great providers, you actually get seen at your appt time

From signing in and concerned to walking out and understanding my condition the staff all went beyond what was expected.

Great experience. They were efficient, professional and friendly. And very helpful for our problem. Would definitely return if needed.

Both the nurse and practitioner were amazing. Super friendly and made me feel comfortable. Easy check in (first time patient), short wait time, quick and informative visit. Highly recommend.

Was very quick and easy using the app to make the appointment. Receptionist, medical assistant, and nurse practitioner were all great and seemed knowledgeable. The NP was able to diagnose me quickly and send me on my way.

First time coming here. Definitely one of, if not the best, urgent care Ive ever gone to. It was super easy to make an apt online. You can even do all your paperwork easily online which saves a lot of time! Online check-in was as easy as scanning a QR code and hanging out in your car. I had a 12pm apt and was taken back by 1210. Front desk was very nice, the nurse and doctor worked fast but thorough. Place was incredibly clean and they had great covid safety practices. I hope I dont end up needing to go to an urgent care again but if I do, it would be at this one.

Sometimes I expect someone to be rude in these kinds of clinics because its happened so many times but that didnt happen here. The front desk was so patient with me even though I came unprepared with my insurance information. Then the rest of the ladies were really nice and took care of us as quickly as they could. Thank you!

Fast, nice, clean and very easy. Happy positive staff

NextCare is my go to urgent care, but I wouldnt recommend the NextCare in San Antonio. I was exposed to a child with a bacterial infection. They ran their tests and told me I have a cold and prescribed cough syrup. Three days later and my symptoms havent changed. Its wrong that I should pay another copay to go back for another evaluation!

They were so nice and helpful! It was super clean and everything went quickly! She even knew about my different diagnoses and gave me the right meds for me. Great!

Quick and painless process, when someone is sick, you don’t have time for a ton of paperwork or wait time, I’ve been here twice and both visits have been very efficient, in and out within an hour. Staff is friendly and helpful, very accommodating to patients needs. When I can’t get in to see our PCM immediately, this is our go to!

Staff was courteous and friendly. NP was very understanding and very knowledgeable about my condition from experience. She was able to provide instant relief and give me instructions on self treatment until I heal. This is my second visit and the service was excellent both times. I highly recommend this clinic.

I will visit again! Getting an appointment was fast and easy online, I also checked in online. The wait took a little longer than expected due to a big rush of visits that morning, but they kept me informed and apologized. The staff was very kind, and the physician was kind, positive, and put me at ease. The offices are nice, clean, and modern. Thank you!

Wonderful! They treated my husband Royally. He was not feeling very well. But with Alicias NP, great advice he is doing better. Thank You!

The staff were very professional and friendly. Thank you so much. I’m glad the Va. sent me here.

I made an appt and had no wait time. Kayla and Susie were awesome. Helped me with my issue and I will be fine for traveling. Highly recommend them and this Nextcare office.

Staff was professional and knowledgeable, place was clean, wait was not long

Excellent urgent care facility. They saw me right away after a very simple check-in process that involved an easy online form. The nurse who saw me in triage was fast and efficient and the NP was awesome as well. I would highly recommend this location and will definitely use it myself whenever necessary from now on.

Staff has always been polite & professional. Every time I have been treated by Suzie I recover fast. She really takes the time to figure out what lead up to reason for visit & a great plan for recovery.

Staff were super nice and very helpful. Very happy!

Staff was nice and helpful. but getting results from an xray took 5 days and 3 phone calls. also this phone number listed doesnt get you to the actual clinic, just to nextcares main call center. Its a terminal holding pattern.

DO NOT bother making an appointment here. My daughter came here & waited over an hour to be seen. Walk ins are prioritized. Front desk associate with the red hair was very rude when we asked for an update on when we might be seen. After waiting 30 minutes I don’t think it’s hard to provide one update without attitude. The doctor was nice thankfully. Other than that, I would not recommend.

From the time I called to see if they excepted my insurance the young lady at the front desk went above and beyond to make sure it was and had me come right over. The gentleman that took my vitals was very pleasant. As for the Pa assistant right away was able to diagnose and send me home with a treatment plan to get me feeling better. I will definitely be back. Amazing people!

I was attending a conference in San Antonio the week of 27 through 6 March. My sciatic flared up on me while at the conference. I made an appointment with Next Care located on 1211 Austin Hwy and was seen/treated by an outstanding staff. The front office (Jennifer), Back office (Kyla) and my provider (Susie). All were professional, kind and very accommodating to my situation. Thank youll for providing relief, it allowed me to finish my conference.

The entire staff was friendly, efficient, & knowledgeable. Kim & Susie took the time to ask pertinent questions and fully listen. I left assured that I had received the best care & that was on the road to recovery. Thank you NextCare.

I needed a physical for my grandson for track. We did a walk-in and was serviced after completing paperwork. Everyone was kind and physical completed in short order.

Don’t be fooled by the fact that you can make an appointment and do your paperwork ahead of time online. I did that and once I got there, I was going to have to wait an hour so I left.

We went this evening and the staff was great! There was a wait which was to be expected since it was packed, but even with how busy it was, everyone there was very patient, caring, attentive, informative, and just awesome! Thank you for everything!

Professional and compassionate staff. Very short wait time and a clean facility.

Never had I been there and only went because I knew they accepted my insurance, well after spending 35 minutes In the waiting room with one person ahead of me, I was completely finished with my visit in 1hour and 20 minutes. I went in with concerns about a sore throat I was experiencing. I fee like it could have gone faster. Any who got the answer I needed and was even able to request that they send my sample out for culturing.

They were quick and very helpful. Walked in and was immediately seen. Fulfilled my request as well as referred for long term solution. Only negative was insurance didn’t get verified immediately so awaiting a bill 😬

I took my family member for a scheduled appointment. We checked in online and in person 20 mins ahead of appointment. All paperwork was done on line. However, they had 6 walk ins showing on the list with their initials. That list showed the walk-ins initials change to include new ones added etc. all while we waited in the car for over an hr. And I did go inside 3 times to see what the issue was and asked if they were seeing walk-ins prior to scheduled patients. The receptionist was not friendly or nice at all and said when a room is available they would call us. So an hr and 15 mins after we had checked in they call us into the building. The tech was a delight but once we were put in the room. We waited over another hr for the Dr. to speak to us. All of this for an antibody test. I definitely would not recommend coming here unless you have all day and dont mind them taking walk ins ahead of scheduled patients.

Very please the urgent care facility was clean the staff friendly and helped me out.

Nice, clean urgent care location. I was in and out quickly and staff was excellent. I feel much better thanks to the prescriptions. I will definitely return when I need to be seen right away.

I have mixed feelings, if youre insured the treatment is very well. I have been here several times over the past few years. Unfortunately I have not been insured for the past 3 months and needed to be seen due to my primary not having any immediate openings. It seems, unless you have insurance, you must pay the $350 visiting fee plus any other treatment fees upfront at the end of visit. Wow, they were able to bill me all the other times before and now its a problem. Im still a little upset, atleast the lady at the front desk was polite. Off to the hospital.

Front desk receptionist was rude and even raised her voice at me while mistakenly saying my insurance is not under my name. Lord and behold it was under my name, after she realized and proceeded to process my insurance, she did not hand me back my insurance card but left it on a table openly for other patients who did see it. The role that front desk receptionist includes great customer skills, insurance/ medical billing experience which didnt seem to fit this visit.The medical assistant I believe who was going to check my vitals was very helpful and caring.I really had high expectations for this place and it did dissapoint. I will be taking this matter to upper management, very unprofessional.

Fast and accommodating to my baby boy, I feel such at ease that i found this place for any emergency. Thank you all for your kindnessUpdate: brought my daughter in today and they were super nice once again and my daughter didn’t shed one year for the throat and nose swabs they had to do which she was so scared for (she’s 4 &1/2). I highly recommend this place and it was fast and efficient. Thank you again!

Quick and easy to call or go online for an appointment.Online registration available and easy to navigate.Lobby maintained social distancing and masking mandates (i went in for a covid PCR ordered by my primary physician).Staff was very kind and yet careful.The facility is very comfortable, very clean but not sterile looking (lobby).Physician care was excellent. Staff very accomodating, sent results to the primary doctor.I no longer have anxiety about finding an urgent care clinic that takes my insurance, (Medicare plus supplemental), is close to home and has lovely, professional care and treatment.

Went and got a covid test there yesterday, the staff was super friendly and fast. My complaint is with calling. I called several times, held on for 10+ mins, and never spoke with an actual person. I pressed the option #5, like it said, to discuss my covid test results, and it said #5 was an invalid entry. I called the 800 number, and wouldnt you know, its the same automated message as the local number.Please... do something about this phone system or something. Two days in a row that Ive not been able to get through to a real person.

The nurse, staff and PA are amazing. They were kind and quick. They explained everything with detail. Well organized in their processes. I have been coming here for a few years with any urgent needs. I highly recommend NextcareUrgent Care. My experiences here have always been great!

Ive been there a few times and am always impressed by the professionalism and personal attention I receive, but this was the best yet. NP Daugherty went above and beyond. The receptionist(s) and techs are always courteous and friendly. I highly recommend.

Super helpful and didn’t make me like an inconvenience for going. From start to finish I was seen as a human and not just another patient. Susan Marshall listened to me before she gave her opinion. After the exam she provided a thorough treatment plan.

OMG…I was so nervous because I thought I had COVID and I felt terrible. My appointment was for 7:20. I ran a little late. I waited in the car until it was time for me… everything was so well kept / clean. The compassion they showed , doing their job in helping people is A+. I really felt it- they are knowledgeable and informative. From the operator on the phone to the back examination Amanda and Alexandra -PA-C 👍👍and theFront office. Everyone was so pleasant and professionally mannered.Thank you So much because that is a Huge plus for Me. Y’all are Awesome to the Terrill Plaza location in San AntonioTexas❣️👍 Negative🙏🏼💜

I visited this location last week. I felt like the PA relied too heavily on the result of my rapid strep test - it produced a (false) negative result. He didnt seem interested in dialogue and walked out before giving me time to finish my questions. He seemed frustrated when I asked for a strep culture to confirm. I never asked for pain meds or antibiotics. He came back in and said he would prescribe a Z-pack and that I needed to discontinue it when the results came back negative. (It is now 6 days later and no one has called me with the results of that culture). Im not sure why he thought a low dose Z-pack would be effective against suspected strep, but again, I didnt feel like it was a dialogue and, at this point, I just wanted to leave.By the next morning, my swelling and pain were so severe that I could no longer even swallow water safely. I ended up in the ER with dehydration; I had a positive rapid strep result in the ER and received treatment and more appropriate antibiotics.I feel like there was a missed opportunity at this NextCare to help me avoid that ED admission. The NextCare PA was dismissive and disregarded the clinical signs of infection in the setting of my known exposure (from my school-age kids). He relied too heavily on a false negative. I will not return to this urgent care location.

Great customer service, got me in and out with no problems.

Had a great experience visiting Impact Urgent Care. I was treated with utmost respect and care. From the front desk to the nurse practitioner, everyone was extremely kind and helpful. It was also a very speedy process. I would not hesitate to come here again.

From the 2 ladies at the front desk, and the male nurse to the Physician Assistant, who treated me, were so attentive & passionate to put me at ease. The hardest thing about the appointment was to get my information set up in their Solv app program. But they were very kind & gentle to guide me through the steps.

I went with n on a Saturday morning. It was my 1st time. They had easy to follow instructions for signing in from your vehicle. Once I was called in the staff was friendly and the process was smooth. I hope I don’t have to go back but If the need arises I would definitely pick Impact Urgent Care.

This is my second time at Impact Urgent Care and everything was very consistently pleasant and straightforward from the front desk/receptionist to the nurse and doctor. Although there were several other sick patients in the waiting room, everything seemed clean. I felt that my concerns were heard and Dr. Gutierrez addressed them and gave me excellent medical care. They called in my prescription to my local pharmacy and it was ready by the time I arrived. I also loved the fact that I could make my appointment online.

Anayah, Kyla (RT) and Susie (FNP) were awesome! Took good care of my son and we were in and out fast! Great job y’all!

Wonderful experience today with NextCare Urgent Care. Congratulations to the nurse assistant and nurse practioner on duty after 5:30 p.m. They were both very kind and super friendly. The service I received from both professionals was excellent. Thank you for your patience and support during this stressful Pandemia times. I wont hesitate in recommending them to family and friends.

Went to this clinic on a Sunday morning. The wait was about an hour (probably would have been less had I taken advantage of the online check in). Staff was very courteous and Dave had great bedside manners. I felt very cared for. I would recommend family/friends to this clinic (Austin Hwy Location). Best part, they even called to check up on me a couple of days later!

Staff were very efficient and friendly. Wait time was reasonable and the electronic check-in was simple. Despite being busy with Covid testing, they performed my pre-employment drug screening quickly. Will definitely recommend and use them again.

My hubby and I ran up here last night. I split my eye open and needed stitches. We were seen within 20 minutes. We loved the doctor. I think his name was Marty??? He was absolutely great. Super personable. He explained our options as far as stitches versus glue and went over them with us in detail. Since the cut was on my face we were trying to avoid a scar. He did a great job! Everyone in the office was friendly and attentive. We will definitkey go back if we ever need an urgent care facility. I highly recommend them!

This was my first time at impact urgent Care and it was a wonderful experience very professional very clean very polite. I will definitely go back for any other health issues in the future. And a big thank you to my Susan Marshall PA she was great very nice.

NP, Susana Enriquez was amazing. She provided compassion and understanding that I had not previously received at ERs and UCs I tried. She actually listened to my concerns. Id give her 10 stars if I could. The front staff ladies were real kind too.

I was sent there by employer for a pre employment drug screen. The place is sterile clean. Check in process is easy and quick. Staff is friendly and accommodating. I never knew this place existed until now. I recommend this location for your Urgent care needs.

Best possible experience to have to go to an urgent care center while on vacation. Easy and fast. I saw Susie, an FNP, she was WONDERFUL!!! She knows her stuff. She was straight to the point, she IDd there was a potential worse problem with my eye than I thought, understood the ramifications of a female taking antibiotics before I could even say it, and prescribed accordingly. AWESOME!! It was worth me Ubering much further to go to this place and be seen in a clean & nice facility and deal with nice & competent professionals.

The receptionist checking us in was on a personal phone call and seemed really irritated and acted rudely when we tried to check in for our 11:30am appointment. She then proceeded to tell us our appointment was not until 2:40pm. I showed her the automated text NextCare Urgent care sent us stating our appointment was indeed for 11:30am. I know everyone has bad days but she does not have to take that out on patients/customers. I dont even mind having to wait just dont snap at your patients without reason

We made the appointment for my husband and to get Covid tested. Even though the information on their add says no appointment necessary. Yes I did put my husbands and my name together because when I tried to make an appointment it gave me a different time. We checked in when we got there at their back door. Told that there was a 45 min to an hour wait. That the appointment only puts you in line. Told the girl we were parked at the back door and color of our car. An hour later I called to see if they were ready for use and was told that they cancelled my appointment because I didnt answer my phone when they called to say they could only do one person. We would have to wait another hourChecked my phone and had one text to please call our office. No phone calls. Will ever go there again,

Fantastic service. Very knowledgeable and helpful! Best care! Highly recommend this location and everyone was out of this world awesome!!!

By far the best patient care that Ive ever received. Dr. Stephens was the absolute best. She is interested in your overall well being and wanted to do what was right for you. The whole staff was very friendly and the facility is clean. Highly recommend this urgent care.

I was able to get an appointment for same day Covid testing. The staff was all friendly and I got into a room pretty soon after I arrived. I received my test results quickly.Thank you for being prompt, friendly and providing excellent service!

Im taking my daughter there twice and they were very efficient with the diagnosis and very informative with any questions that we had and the staff and everybody there were so nice

NextCare has replaced my GP- can’t ever get in to see him. NextCare quick efficient, professional. Can book online & fill out forms. Susie terrific PA.

Went for sciatic nerve pain. Was checked out, and given a steroid shot. Standard care done right. It took one hour before I was seen. Two patients were ahead of me. Qr code scan check in policy. Code is at the front door, as I was a walk in. Enjoy.

Very easy online check-in. Able to do everything include paperwork online. Staff was very nice and helpful. I had been unable to see my PCP because he wouldn’t see me in person until Covid-19 test came back. With bad sinus pain i needed to be seen, and they were able to not only give a rapid covid test, which my doctor didn’t have, and give me antibiotics for my sinus infection. Very satisfied and will go back if needed.

I went to have x-rays of my hand (thought I had a broken finger). I had to wait a reasonable amount of time. A little over an hour, I think. They had several other people in while I was there. Everyone was nice and compassionate. The results of the x-ray was very fast. And the cost was less than Im used to paying.

Excellent experience! I took my young daughter here because we did not want to wait a day and a half to see her pediatrician and I was very please with all aspects of my experience. This facility is somewhat new and it was very clean inside, the staff was incredible friendly and helpful and we were in and out in under an hour! Also, I should mention that this is an Urgent Care facility. The Urgent Care co-pay on my insurance was significantly less than an ER co-pay. If your looking for a place to go for you or a loved one this is a great choice you will not regret! A+

Once again...amazing, compassionate care from this team of professionals! Dr. Naschke and the front desk receptionist and nurse were wonderful. This is our second trip to the clinic in 3 days due to the flu. We were in and out of the clinic within 45 minutes and that included all testing and a short wait due to there being patients in front of us. We love this clinic! When you have sick kiddos, all you want is a quick in and out and correct diagnosis. Thanks again team Impact!

I have come to this office for at least 4 years. The PA Susie is thurough kind and and knowlegable. Ofice. and Nurses are also kind and caring Glad you are here.

App showed there was no one ahead of me … but I waited in the parking lot (no one was allowed to wait inside) for an hour. Then waited in the waiting room for about 15 minutes before a PA helped me. The high point was the male nurse who did my vitals and triage - he was very professional and polite.

Everyone was very informative and very kind. The nurse helped to ease my nerves bc I was very obviously nervous being there :) They were all also very quick and efficient. The longest part was checking in but still faster than anywhere I have been before. Thank you so much everyone!

We had a great experience at this location on a Sunday morning. My granddaughter had pink eye and would likely have missed school for most of the week, if we had to wait to see her regular doctor. From Annie in at the reception desk to the nurse Veronica, we received great service. The PA, Jennifer Yarrow took time to be sure we understood how to treat this and be careful not to spread it to other people. We were in and out with our prescription within an hour (definitely not our usual experience at hospital emergency rooms) and my granddaughters eye was much improved by bedtime. My husband has also been to this office on a weekend and received excellent care and service. We will definitely use them again.

I walked in feeling miserable and thankfully I was seen quickly and after a positive flu test my prescriptions were faxed to the drugstore so I could pick up upon leaving the clinic. I spent 45 minutes from check in to check out. The PA (Alex?) was very professional and expedient with great bedside manner. The nurse was satisfactory. The receptionist was a bit slow on the check in but otherwise ok.

Professional and courteous service from the moment I entered the building. I didn’t have to wait long to be seen. The PA was courteous and asked questions to determine what was causing my abdominal pain. The examining room was clean and sterile as was the lobby and initial area where they took my vitals. I highly recommend a visit here if you’re in need of medical services and your doctor is unavailable and/or you want to avoid the ER.

Today was my 2nd time @ Impact urgent care. The last time was July- same practitioner and nurse. In July the visit was pretty quick and today was pretty quick as well. They are practicing safety procedures because of COVID-19 and the flu. Everyone was just as nice as in July. When I called to see if I could be seen I was asked to park in the back and to call when I got there. Wait time outside was maybe 10 minutes, the triage room was super clean and tidy. The wait in the triage room was maybe another 10 minutes. Vitals were checked, exam was done, got a steroid shot and waited to be discharged. Whole visit was maybe 30 minutes....will definitely recommend and will go back to that location if I have a need for urgent care.😊

Fast and very efficient care provided. Staff was very welcoming. I was taken in at my appointment time and seen quickly by medical staff. In & out within 20-30 minutes.

On vacation and worried about medical issues away from my hometown doctor. Wow! So relieved with this place and these people!!! I have an infection in my toe of all places. They took care of everything! Incredible is all I can say.

Ive taken my kiddos here a few times and its been great. The provider Susana is very kind and patient. She was quick, efficient and very funny!

I love coming here. The facility is clean. everyone here has excellent bedside manner, and I never have to wait long.

My experience was excellent. I happened to need testing for Covid-19 in order to return to work. I was able to be seen 30 minutes after I called. The staff were kind and courteous. Even with the hassle of dealing with this shamdemic and all the extra precautions, things went smoothly. I would definitely return for real medical care.

I really like the PA Susan. She’s very kind and thoughtful and offers helpful information in a sincere and caring manner. I prefer to go here verses any other urgent care options based on her professionalism alone. Highly recommend!

I had an appointment at 4pm. I got there at 3:45, and I was told Id have to fill out the paperwork via my phone using my data. Id been there before. They already had all my information. SMH. I didnt seen till 4:45pm and 3 people who walked in after me were seen before me. If you understand in advance that this is an urgent care and the people are just pushing you through like cattle, then the wait and the poor service isnt that big of a deal. But, dont expect common decency.

Thank you Jennifer,Danielle & Susie!Seen as soon as I walked in, the NP (Susie) addressed all of my concerns. & before i left they made sure I had no questions.Will definitely be going back of need be.

I go to Impact and I was very lucky to talk with Dr Amy Gutierrez, she was a smart, experienced professional but she really cares about her patients and I feel very comfortable to talk with her and explain my problem at the time. In a bad moment it was a very good experience. The personal at reception and nurses are also very polite and nice. Its is sure a 5 stars and something very difficult to find in US.

Very nice staff, not a long wait and the PA took her time and doesnt make you feel rushed. I would recommend this place to anyone. This is my 4th visit here. You can get in a lot faster than your PCP.

All staff from the front desk to intake assessor and provider were friendly, helpful, and made my visit fast and comfortable. Not only the convenience of location but the service I received are definitely reasons why this facility will be my go to for urgent care! Thank you!!...7-7-20 had another visit today! Same amazing service. Everything I mentioned before remains the same.

My wait time was minimal. The medical professional was efficient and to the point with reasonable recommendations for treatment in my sons case. I would recommend for fast and quality urgent care.

Its hard these days to try to get an appt. at any clinic without waiting 7 to possible 24 hours ...However at Next Care Urgent Care not and issue what so ever..less than an hour even with appt. in front of me ...Not to mention very caring and sincere...Thank You to the receptionist to the nurse and Susana for making me feel comfortable ...Totally recommend Next care Urgent care on Austin highway!!

Very Friendly Staff. No wait time.

Overall had a great experience. The only reason I didnt give 5 stars is because a prescription was supposed to be called in for my son. When I called pharmacy several hours later to check on the time frame it would be ready, I was told they didnt receive it. I immediately called Nextcare to let them know the prescription wasnt called in, and I was told it was because the number they called was no longer in service. Someone should have called me IMMEDIATELY to let me know, or I dont know.... maybe use Google to get the correct number to the pharmacy I requested??! They corrected the issue after I gave them the number, and the address.

I had a great experience at this facility. The Nurse Practitioner and x-ray/med tech were both efficient and personable and I was in and out in a timely manner despite then being busy. I would definitely recommend.

I have used Impact before for my daughter. We were treated well. My only issue is that you can make an appointment online, sometimes a few hours later and then you still have to wait. I would have gone in much earlier had I known this, but I was seen as quickly as possible and treated for my symptoms. I did not feel rushed but they were efficient in getting me in and out.

I wish I could give - stars. One star is generous. If you want to be dismissed & talked down to by a snide front desk person with a case of stink eye, go here. If you want to pay up front, BEFORE youve even been seen by anyone, go here. The worst experience I have ever had. No explanation of if my insurance would cover any of my visit, no inquiry into my condition, just very short, clipped, generic instructions to fill out a form. Rude from the second I walked in. If they had been busy, I would understand a little shortness from the staff, but there was only woman was waiting before me. I was in extreme pain & was treated like I was interrupting the front desk woman, (named Melissas) day. Melissa has no business working with people. She would be better suited plucking feathers in a chicken factory or possibly working in a womans prison, only after learning a few basic people skills. People in need of medical care should expect a degree of compassion & a professional attitude of care & assistance from a medical facility. Impact Urgent Care did the opposite. I left before receiving any care, thanks to Melissa & her rude attitude & unprofessionalism. Dont waste your time....Alamo Heights Emergency Clinic is right down the street & so nice, personable, compassionate, efficient & professional.

Very professional staff, caring ,and prompt. I definitely will recommend this facility.Susana Enriquez is a wonderful FNP.God Bless you All.

The PA seemed to think that she needed to share her attitude with me. I have my own attitude - dont need yours! But thanks! She was very snippy. However, the lady who took our vitals (Kaylie, I think) was super nice and was very good with my son, who has disabilities.

I was the only patient there when they opened at 9:00. Receptionist was friendly, as were the nurse and PA. Good experience.

Very professional and friendly they took their time to help me and explained everything. I felt they cared about my situation which is really hard to find nowadays when it comes to health care. Thank you for the great experience!

I had an amazing experience with Mrs. Courtney and Mrs. Tai. They were kind, understand, and easy to talk to. Great communication all around. I would definitely bring my business back here again and will recommend this to a friend or family member. Im feeling better already.

Came here for a covid test because work sent me. I was told I couldnt come inside and need to go outside and I told the receptionist I booked appointment online. I told them I dont have a car because Im disabled but was told I need to make a payment before I can come inside and I need help just call. I went outside and had hard time and tried calling with setting up payment plan and no answer for 30 minutes. Receptionist calls me and I explain my situation and tells me come inside. I was treated very poorly and insulted by receptionist but got there payment. They finally called me prior to examination and I told them of my other medical history and that I am hard of hearing, and also have Aspergers. Nurse was very rough and made me cry but laughed at me and cracked jokes when I felt very violated. I came home crying and felt humaliated and descriminated against. I have a bloody nose where the nurse caused too much pressure during testing.I have never experienced anything like that in any other medical clinics in San Antonio Texas. Please dont go if you or loved one has a disability. Please go to Texas Med clinic where they treat you with respect and dignity.

Very friendly staff, doctor really listened to my concerns and provided great care!

Fast and great service. I was in and out within an hour and waited less than 5 mins for the doctor to come in. She listened to me and and answered all my questions thouroughly without rushing. I like how far away the check in desk is from the people waiting to be seen. Beyond amazing service and I will definitely choose this urgent care all the time.

Specifically, Suzanne helped me and lowered my anxiety! She is patient and calming. The test was actually much less painful than I imagined! Thank you so much! This was my 2nd visit here. Each time is fantastic

The office was not crowded, I love the contactless application process. The Doctor I saw was personable, and overall wonderful. I like that you have to make an appointment which contributes to crowd control. I will highly recommend this location for urgent Care

Ive been to many urgent care locations, but by far this was the best one. The whole staff kind and humble. The nurse on duties was the far best ever.... Highly recommend

Kyla, Daniella and NP Susie were amazing, we pretty much go to them all the time bc it’s so hard to get into our PCM at BAMC. Thank you for being available.

Clinic is very nice and clean. You are able to call ahead and get your name on the list. I was in an out in less than an hour. Doctor was very nice and helpful. Front desk staff could have been friendlier but they werent rude.

Nextcare always takes care of their patients and makes them fill like theirs healthcare needs are important. Even from the littlest sneeze to the all night fever. I would highly recommend their clinic to every one who just can’t get their needs urgently, their PCP office is over booked, or their need doesn’t require a Hospital ER visit. Personable staff and physicians every time.

Excellent service. The staff provided exceptional professional service, from the front desk, to the nurse who completed the initial intake to the physician assistant. Left with peace of mind. Highly recommend.

I was in and out in less than an hour. They had snacks for me while I waited. Everyone was extremely nice and helpful, the facility was clean and had a warm atmosphere, the nurse practitioner was very nice and helpful and knew what she was doing.I plan on going here anytime I need care.

I have never written a negative review of a business before. I get no joy out of publicly shaming healthcare workers (or anyone else). Everyone is going through it and mistakes happen. But I think this an extreme experience that is worth sharing.Yesterday I had some worrying symptoms (the main one being a rash) and went here first because I had heard good things and they were not busy last night. I thought that at the very least, they could tell me I needed to go the hospital if they did not have the resources to help me. Well, the FNP I saw did not take me very seriously and practically pushed me out of there in under 10 minutes. They did prescribe a medicine, but did not give me a diagnosis (or even some ideas as to what it could be), advised me to NOT go to the ER, and told me just to stay home for a couple days and chill (used that word more than once). The only other thing offered to me was a non-rapid covid test, but after telling them that I had tested negative the day before they said well theres no point in getting one for like another 10 days. Well after I left I talked to someone I know who is a doctor, who just over text and a couple pictures knew what was wrong and told me to the go the ER immediately. The people at the ER diagnosed me, gave me multiple medicines to help me and made it clear that it could have become much more serious if I had waited. Its been 15 hours and Im already much better. If I had taken the advice at this place it could have been a disaster. Clearly I should have gone to the ER to begin with, but money is tight at the moment and I have gotten decent help from other urgent care places in the past that saved me a lot of money. Unless getting in and out as quick as possible is the only thing you care about, I would not recommend this clinic.

The Nurse who checked me in was very helpful and attentive to my needs.However, I did tell both the nurse and the FNP that my ears felt like they were clogged that issue was not addressed

Called this location about my appointment. After a 20 plus minutes hold time, someone answered. The problem is they have muted themselves so that no more calls come in while they have me on the line. I have said “Hello” in a calm tone of voice many times; yet they refuse to unmute and answer my quick question. I used to work in a call center and know exactly what this employee is doing! I have never given any one such terrible service. 0 stars!

Friendly staff, fairly quick service for walk-in with no appointment. They utilize the Solv App which I have now setup for any future visits. I really like the App too!

The staff was amazing and attentive. They listened and made me feel at home. Thanks so much.

Thank you so much for the Quick and Professional service I received today. Every single person that helped me was Awesome, from the guy who took my calls, the tester herself and the PA also. Have a Blessed day!

I had to visit urgent care because I became sick during my shift on Saturday. I called off for Sunday so i made a appointment for Monday morning 8am the staff are really nice the provider was real knowledgeable and very thorough.

Dont trust the online reservation. Even though I scheduled ahead I still had to wait 30 minutes to be seen just to get a flu shot. Nurser practitioner was nice and quick when I finally got to see her.

Majority of the staff are amazing, their front desk could use a lesson or two on costumer service. I called about my sons prescription and the girl who answered the phone on Wednesday Jan 15th in the morning seemed aggravated that I called right when they opened and cut me off and transferred me to another rude person Named Alexis. I tried to get the other girls name but Alexis said she had no clue who was working the front desk. The ladies that do the vitals are amazing and so are the doctors, they should hire ppl to run their front desk who show concern and respect for their patients especially when it comes to much needed medication that wasn’t called into the pharmacy the previous day!! I almost decided not to use them again but realize that the level of care given in the back over rules their lack of professionalism up front!

Quality of care and efficiency of checking in at this medical office was very good, no complaints, my issues began with billing almost immediately. *UPDATE: Annie (Clinic Manager) reached out to me and apologized for the mix up with billing, she assured me the issue has been resolved. Thank you for reaching out!

This Urgent Care Center is a great Center for immediate medical relief... The entire team that are employed there give outstanding customer service and treat you with dignity and respect. I will continue to go to this center and HIGHLY RECOMMEND others to do the same!

Staff was very professional and articulate. It was my first time using a civilian ran facility since I retired from the armed forces. I was very impressed!!!

Very courteous, very helpful, very efficient. Did not have an appointment and walked in. In and out in 20 mins.

I’ve come here twice in the last 2 weeks and neither time once in the morning once in the evening have they had an onsite practitioner. I guess they won’t be my first stop anymore.