Planned Parenthood - City Heights Health Center

Personally I’ve been here going on 5 months and every single time I make an appointment I have to be told “ it doesn’t mean it was set to be seen exactly at that time.” Which makes no sense but, then I’m waiting for a good 1 hour or so and then have to either leave and or reschedule my appointment. Also other people seem to be called ahead of me while I’ve been waiting and yet no direct response to why I’m waiting this long

I had no wait and everyone was kind and helpful. Normally I don’t leave reviews but this is the best planned parenthood I’ve visited for the ease of service

Worst customer service Ive ever had. The ladies were so rude and sent medication to a location thats no longer in business. They didnt bother to check if it was an actual pharmacy. They were extremely lazy and dont care about the patients at all. Plus they dont have a call back number. Theres no way to contact them.

Came here for my 1st time today. Made an appointment the night before online for a little after 9am on a Thursday. The office was not busy at all and didnt even have to wait in line to check it.The front desk girl was very kind, friendly and helpful with checking in and made me feel very comfortable with any questions or concerns.The girl who worked with me once I got called in was just as kind and had genuine manners and professionalism. I was very impressed and satisfied overall with the visit. I was in and out for not much time.I would highly recommend this location and plan to return again if ever needed. Thank you so much to the ladies in the staff, you guys truly are an awesome team and I wish every medical visit I had would go as smoothly.

The blonde woman behind tbe counter is awful. Shes incredibly rude and has absolutely no people skills. If they really care for their patients, she should be fired. I wont be coming back and I hope this encourages people to find somewhere else.

Had me schedule and appointment at 3:50 for blood work that closes by 3:30 and then wait another hour jsuy to tell me that. Wonderful service.

All the girls in there are so extremely rude especially the front desk workers. When you call them on the phone they are extremely rude too. If you have any type of anxiety if you feel like doctors visit stress you out even a little bit stay far away from this planned parenthood. It’s like the hate working there and they hate everyone who walks in. I’ve had multiple bad experiences and now finally writing a review about them.

It takes a long time to get from the parking garage to the office and if you are not perfectly on time they will not see you. They do not validate parking. Just information for you.

Obtaining a Referral from my Primary Care Physician to see a OBGYN can take a couple of days to book.You may need a morning after pill, a same day urgent visit for genital treatment, birth control, or various tests that are offered to keep you correctly treating yourself for the unexpected. The Normal Human Stuff :)Maybe your in need a quick check up on a questionable symptom?...Do not hesitate to make a appointment! It is TOO VERY SIMPLE to do on the website!If a physician at this location is unable to treat a health concern for you themselves, They will take the time to reach out to your primary care physician (or direct you to one), alerting them that your visit with them is in need of additional attention.My visits at Planned Parenthood Glendora, CA have been covered by my Medi-Cal Insurance and since the year 2010, they make sure to successfully service my needs.During my visit today I was examined by EVAN YIEH NP; a new care provider I have not yet met. He asked me various questions regarding my symptoms which helped me paint a clearer understanding. Nerves get the best of me at times. They helped calm me down; which was very much appreciated!The staff are all prepared to care for your needs no matter how busy the day can get. This is great environment built with great people!

The place is pretty quick but the front desk lady is always so rude like she dont like her job. I didnt get her name but next time I will so I can update this post. I came in with my daughter with an appointment card and she says you need to make an appointment online then what the heck is the appointment card for. It doesnt even say call so not sure what her problem was

The staff was really nice, but the wait for a doctor was super long :( Im sure that wasnt their fault, but it was very frustrating. They use a lot of gender inclusive language which was nice!

All of the staff were friendly and very attentive. I made an appointment online and was seen relatively quickly. Clean facility and busy for their standards but the office wasnt ever full or people waiting in line. In total, I had a great experience and will definitely return here. Thanks, ladies and gents!

Went to get started on Testosterone. Was helped after I want to say at least a 30 minute wait time. They were pretty helpful and kind to what I could see and the information given didnt skip on anything I needed to know. Overall the labs and appointment itself was pretty quick and painless which was nice, though they dont seem to answer their phones ever. Ive called multiple times on different occasions and the wait time itself says it should be under a minute, though I would be on the line for at least 30 and still not have my call be picked up. I would normally pass this off as a place just being busy but having called multiple times during different days and times Im a bit skeptical. While being in there I didnt see anyone pick up the phones more than I want to say at least twice. I feel like the only way to actually get in contact is to just walk in.... Good place and nice experience....when you can actually get help.

I love Planned Parenthood. The staff here is very friendly and I felt like they really listened to me. I got a birth control arm implant here. They answered every question I had, walked me through everything, and the procedure was quick. Ive come here multiple times and Ill continue to come here for anything they can help me with. If I could rate more than 5 stars, I would.

Was there early this week. friendly and professional experience.

I just completed my annual STD check and nurse practitioner (Maybe she is a PA?) Val is my very favorite. She will take the time to explain things to you and is always soft spoken, kind, and attentive. Ive seen her for 3 years now, annually, and I always am glad when I see her. Planned Parenthood really lucked out with this health practitioner. Additionally, the staff were all wearing holiday Christmas sweaters and in a great mood, so I enjoyed that too.

Bring cash. We had an appointment set up in advance with our insurance information on file. When we arrived we demanded to pay in cash or reschedule because the office didnt check our insurance beforehand. Murder for hire, must be strapped for money.

I dont care for there services. I was only 5 mins late to my appointment they had in the lobby for a WHOLE HOUR PAST MY APPIONMENT !!!!!! Steady calling in people before me who I seen walk in after me and start the paper works. I felt I welcomed and they kept using Spanish each time I walked away from the window as if they was gossiping about me. This location is very unprofessional and disobeys the confidentiality rule. They are UNPROFESSIONAL& VERY RUDE !!!!! Made it seem like they dont want colored people to come receive derives which is not right if its a publis doctors all should be welcomed.

Made an appointment with plenty of notice for 12:30 pm. Came in before my scheduled time, was checked in and right before I was taken in I was told to come back at 1. I came back at 1 and was not seen until a hour later. I’ve been coming to Planned Parenthood for years now and I never had issues in any of the Orange County locations.

Made an appointment online, the girl at the desk said they only take appointments via text which makes no sense when every single time I have ever been to any planned parenthood location I made my appointment online.

Horrible experience I have been waiting close to a hour and the doctor comes in with a bad attitude and leaves. I never felt more uncomfortable at a clinic in my life.

The worst. They didn’t send my labs a week ago now they want me to go through another assessment and wait another 2 days when the labs should’ve been send since last week. Just a waste of time. This place is horrible. They definitely don’t care about their patients

I receive the most personal, considerate care when I come here. The staff always listen to my questions and treat my choices with respect. Wait times are a little long, but its worth it to receive such thorough care.

The receptionist was rude and not helpful. Ive never had any problem before. Go to the First Avenue location for sure everybody is friendly and easy to find parking, not like City Heights.

Great location and nice, professional staff. Wish the staff was more on one accord as far as giving information, appointment scheduling etc. however they are very accommodating and I was able to get everything I needed

So far they are very prompt, polite, and friendly. the check ups doesnt take long as well. I just hate that I have to drive all the way from Pomona to glendora

The Clinician, Nurse Practitioner, Medical Assistant II ( especially Carolina) are all compassionate and skilled: definitely a 5-Star! However, the registration ladies infront, need to be more accommodating and empathic like the rest of the Team.

I had a very easy and quick visit- everyone was nice and comforting. Thank you all

The women there are great I had no appointment and I was able to walk-in and get attended right away if you go on Monday or Tuesday it’s empty:)

Was a bit nervous to come in but after talking to all the staff I felt extremely comfortable! I love their attention to their clients!!

5 Star service all round! Clean, wonderful friendly staff, quick and easy scheduling appointments. I highly recommend coming here. Get tested, be safe, be responsible, be well! :)

You make an appointment but are NEVER seen at that time...yet if youre 5 min late they cancel and reschedule

This place was great to me..clean office..staff was great! Ive recommended it to friends as I was in and out quickly. Get checked people!

Omg the worst services available! Filling a complaint on the no good manager here! U cant treat ppl like that!

Always nice and there’s always someone to answer phone calls sometimes there’s a wait and that’s ok because there’s other callers but this place is always above and beyond

The staff was very friendly and I was able to get my prescription in the clinic.

They are always so nice and its usually quicker than u think

THANK YOU PLANNED PARENTHOODand everyone in support of it !!LIFE IS BETTER WITH YALL ❤️💓💜

Horrible customer service. Receptionists are rude and unprofessional

Really bad service , they hang up on you & put you on hold for an hour . Dont recommend going here .!!!!

Good luck ever getting ahold of a real person.

Was called by my dead name several times by the front desk

The staff here are professional, caring and above all amazing.

The staff here is amazing!!! Super friendly and informative.

They treat you with respect and actually care about you

The worst service ever....very unprofessional