Owen Clinic

I have 4 issues with this pharmacy1. Refills inefficientWhy they simply don’t place my refills on an electronic calender and receive my doctor approval? Every 90 day refill I have to manually call.. they typically cannot find my electronic file.. then I have to reach out to my doctor for 3 days..it’s amazingly frustrated and inconvenient2. Reception rudeThe attending reception in the Owen pharmacy is always very rude.3. Phone support is terribleTheir phone support, even when escalatedIs aweful4. Pharmacy ManagementThe management has not been trained to service human beings, because the staff is clueless interfacing with customers on a personnel level and there are limited standard operating proceduresOverall it’s very obvious no one cares about patient service and they all hate working there but cannot get a job anywhere else…Lastly, the management won’t allow your complaints to be escalated so they refer you to an electronic survey.Fascinating

I felt sad, scared, and alone when I left this clinic. I felt ridiculed. I felt like a sick person thrown in with the trash. I felt like nothing had changed since the 80’s.The clinic itself is underfunded. It was ghetto. It was unsanitary looking, scary looking. Traumatizing. It made me feel like I deserved less being in there or like I was only worth this gross office.I walked out mid appointment after being laughed at. No one understood that I was new and had zero experience with my condition and talked to me like I was stupid.The front counter was not happy to see me, off putting but not outwardly mean.The nurse talked my ear off about something non related to the appointment for an uncomfortable duration of time. I felt trapped by her long conversation while I am already going through alot being my first visit. She just made me feel anxious when her background was the last thing on my mind. It started with me being simply kind, I hate to complain about it but I felt overwhelmed.My advisor didnt seem to understand my situation or how to properly help, at least thats how it seemed to me. I then later felt, Carlos put himself first and wanted me at UCSD on an insurance plan that made him money. He put the wallet before my healthcare.Carlos was with Covered California…. He canceled my Sharp plan with covered California with intention of moving me over to UCSD while I had no idea what he was doing in the moment… and now I am not able see my primary care doctor. He did not help me get any new coverage. Just cancelled what I had and now I fear I am without medical care as I am being dropped from my HMO next month… Carlos may have made my situation much much worse.I needed someone else that better understands me and my situation. Someone I can communicate clearly with. I have trouble with accents. I couldn’t understand his dialect and he spoke too fast. I tried saying I didnt understand him but it didnt help.I knew I wouldn’t understand him, because the information he was relaying was already hard to understand. It was doomed from the start with the dialect barrier.He never directly answered my questions in a way that I understood. I had more questions and had zero answers after an hour and a half and I told him so politely.When I talked about cost I never got any indication of what to expect.I felt my only hope would be Medi-cal. I never got an answer on if my current insurance would help. No idea.I felt like I was being advised by an insurance employee looking out for the insurance company. Not someone looking out for me.He laughed at the choices I had made in my insurance policy. I didn’t appreciate that. Most people dont understand insurance. Ive done my best, I had great coverage so far.Laughing at my coverage. Made me feel that I am going to be doomed financially. Hope that adds context.I felt unsafe in this clinic and unsure that I would be taken care of. Thats the ultimate feeling that I have for this office. They canceled my insurance in this clinic and I now feel worse off and worried I wont have insurance coverage now.

Dr. Jill Blumenthal transformed my life and i dont think she knows how detrimentalshe was to my health, lifestyle, and just general well-being. I can be a little much to deal with I know but her and her teamhandle it so professionally like I cant begin to thank you enough. I feel so much more confident and healthier and I was able to reach my transition goals. Jill, Jordan, Allan and Cathy gave me the best care I’ve ever received and I want to thank them genuinely for all the hard work they put in. - Love Jaye

Ive had a mixed experience here. After a lifetime of choosing HCPs with employer-based health insurance, I fell on hard times this past year and have had to go on Medi-Cal. Im grateful that Im able to access care, and the Owen Clinic is one of the few reputable providers near me that accepts patients on Medi-Cal. However, this has been a *very* different experience than all of my previous providers. Its not so much the long appointment waitlist and barebones facilities. And most of the staff are extremely nice. But I have felt somewhat patronized and distrusted as a steward of my own health since going here.For my intake appointment, I was literally forgotten about in an exam room for nearly 2 hours before someone walked past and realized I hadnt been seen. I had a fluke infection treated here on an urgent basis, and when the provider who was originally supposed to provide care was significantly delayed, another physician who seemed reluctant to do the procedure herself decided to proceed. When I voiced my suspicion that the incision may not have actually been in exactly the correct location, I was (politely) overridden. Several days later, I wound up in severe pain in the UCSD ER (which is an experience I NEVER want to have again). Finally, I feel as though my new doctor doesnt trust me as a responsible adult and takes an almost lecturing tone with me over medication Ive taken for years, which has been prescribed by multiple qualified professionals. My interactions with this doctor leave me with a sense that he assumes Im unsophisticated and irresponsible as a patient or, even worse, that he thinks Im trying to scam him for drugs.Again, I appreciate that Im able to receive medical care, and there are many great people working at the Owen Clinic. Maybe Ive been spoiled by private healthcare providers who seem to assume that Im a competent person with important information to share about my own body and medical history. But between what Ive described above and the complete gridlock that is the rest of the UCSD system (endless bureaucracy, long waits to reach clinics via phone, and many-months long waitlists for care), Im certainly incentivized to find my way back to a regular healthcare plan.

Have contacted Owen Clinic several times attempting to reestablish care with a different physician. A supervisor contacted me weeks ago and said she would get back to me. I am in desperate need of HIV primary care and have heard nothing. Thank you for making me feel unwelcome and unwanted once again!!!

HIV care is great here 5 stars to it , however their financial advisors are terrible . They don’t care to get to know their clients and the help is the worst. Patients feel intimidated and bully for one financial advisor in general , many reports and the pharmacist on charge don’t listen and blames patients for being “ complicated “ .

UCSD is wonderful. They have an exceptional staff with experienced doctors. Doctors who help train other doctors; which in my opinion makes them extremely special. Their talents are always being used and questioned by students.

I have never received better care from a physician, the nurses and psychiatrists at this conglomerate of health professionals. The best side benefit is the pharmacy department for their efficiency in adjusting my medications when I developed a tolerance or experienced side effects I didnt want. I love this clinic because they keep my health needs at the highest standard.

I am 32 years old and I have never recieved such amazing care from a medical professional. I enjoy the convinience of being able to see my primary care physician, neurologist, and also have all my prescriptions filled in one place. I am new to California and have recommended all my friends and family from Arizona to have all their health care needs taken care of by the professionals at UCSD. They show great compassion in their care they deliver and have great follow up to all your care. I have always been scared of going to the doctor and im glad I found my doctor at USCD hillcrest location. Thank you guys for all you do I extremely appreciate you all.

They are getting better. Seems very understaffed.

Love you Dr. Mathews... you are probably retired by now.Enjoy !! I will always remember you along with all your staff.it was the highlight of my nursing career taking care of your patients . Hi to Dr. Caperna!💝😊😊Love,Rita from UCSD Home Health ( no longer operating unfortunately)!!!

The teamwork ar UCSD is terrific! Everyone is so pleasant and competent. Dr Jill takes good care of me! Love you guys!

Ive had such a WONDERFUL experience there as a patient. I go there for Prep and they have set me up with a multidisciplinary approach with a social worker, doctor, nurse and pharmacist. I am treated very well there with respect and great professionalism.

I’ve been coming here since moving to SD in 2018. Great place and extremely friendly professional staff! They’ve addressed all of my questions and it’s easy to track your health and test results via the MyChart app.

Worst clinic on planet earth. They close earlier than supposed to and have zero accommodation for patients that come within a reasonable time. Lazy personell.

Extremely welcoming, nicest, and professional staff Ive dealt with. As Dr. Moreno says, Its a team effort

Such a wonderful caring place. It is a clinic for everyone. All people are welcomed without judgement or prejudice. Ive been going there for almost 25 years and I am very grateful for all the staff and their loving attention.

This hospital has been the worst experience. None of the staff or doctors listened to what I needed. I now am being double charged for a visit and no one will help. This awful place charges you for doctors you don’t even see. They still haven’t gotten my meds right and when I spoke to them about this I was told it was my fault and to get other funding.

If you respect yourself, you’re better off going to get healthcare at a convenience store. Very concerning practices, medi-cal fraudsters. #FreeNicole

LOVE YOU DR Jill S. Blumenthal .... YOU ARE THE BEST DR I HAVE EVER SEEN ❤️❤️❤️

All nurses and doctors are the nicest people ive ever met

Always quick and staff is professional.

Nice people doing good things in the world

They take really good care of me

Focused attention and no detail is overlooked.

Clean consistent care

The best clinic

Not long ago they made this clinic my primary clinic.I am very happy with this opsio. I feel confident in talking to my doctor about what affects my health. The nurses have the information I need and like everything, if they dont know something, they take the time to ask.Something that I value a lot because it is about my health I prefer a correct answerFrom the lobby to the nurse who sends me away with the paperwork, they are super detailed with the information and make sure I understand what Im hearing.Of course a happy patient, I totally recommend it.......