I called ahead of time and asked the price of my visit. They said come in and provide your insurance card and we can tell you. I gave them my insurance and they said $20. I had cut my finger and asked if i needed stitches if there would be anything additional to pay and they said no. A month later I got a bill for over $100. I’m most frustrated with the lack of transparency regarding the price. I specifically withheld consent until they told me the price and had they informed me I may receive a bill in the future based on where I am at with my deductible, then I would not have consented to services. Consent is a BIG deal, and achieving it by providing false information is criminal. Also, they gave 2 stitches when i really needed 3 so the wound was open longer than it should have been and I got a keloid scar on my fingertip now as a result so it also wasn’t great care.
Staff was great I have cellulitis and the Dr gave me medicine to wrap my leg it is almost healedI ran out of bandages and my leg felt as this cellulitis was returning so I got antibiotics and it is clearing up
Been here multiple times for ingrown toenail removals with no issues. When I visited 27aug24, this is what happened. Im no professional or know much but I took notes of these things.. Doctor had me place wet foot with iodine on the wax paper on the bed, which it soaked. Did not wear face mask and was coughing but not facing me during op. Doctor put needle into lidocaine jar and into my toe 6-8x back and forth until I was numbed. Doc used little scissors to pry nail away from skin initially. Doc did not apply a antibiotic to toe before wrapping. Doc gauzed and used almost entire roll of wrapping bandage, making my toe huge. Doc denied me hard shoe/boot, so I had to stuff my extremely wrapped toe into my shoes.Update: The first few days I was in such excruciating pain, this has never happened to me before after getting my nail removed. Shooting pains up my foot, never have I cried after any removals. Also have never had such brusing under the toe, making it difficult to walk. The skin on my toe looks damaged.
The whole staff was amazing and very helpful and caring. They were very accurate when I asked about the wait times and timing and they were very respectful of all patients that I witnessed in the waiting room. The provider was wonderful and Im regretful that I forgot her name, but she helped me on Sunday, may 19th and was working between the hours of 2pm-5pm, blonde hair! She was great and made me feel very comfortable and heard. I appreciate all the staff there!!
I waited several days with a sore throat because I was hesitant to come to an urgent care knowing the wait times are typically so long. I finally came to AFC and Mission Valley today and I had a great experience. Not only did they see patients in a timely manner, but they were respectful and gave me a treatment solution quickly as well. I want to thank Angela for answering questions when I came in and Ms. Thakkar for moving me along to see the provider.
I went to get a X-ray done at this location this past Wednesday, August 14 and the experience was fairly good at the site. Afterwards, I was told that I would be contacted later about my results. I waited and called in later the day to ask about the results. They told me it takes up to 2 days to get the results. Today is Saturday, August 17 and this has been my 4th attempt calling them to get my results and nobody is providing helping. I called in yesterday too and they promised to deliver the results by the end of the day or the next day in the morning. Today, I received another generic response saying to wait until the end of the day and that they are very busy. I’m not feeling any better with the medication I received and I’m hoping that they can follow up with further actions. I understand that urgent care can get busy but if you are going to promise someone a service then deliver it.
This is by far my favorite urgent care. They dont turn you away even if wait time is long. You can leave and come back when its your turn. I always receive great care. I feel safe going there which is important because I hate going to medical offices.
Had a great experience from check-in to departure. Everyone was polite and courteous, and I got great care from Dr. LeReaux and PA Gonzalez. I was worried Id have to go to the ER or an ortho specialist to have something taken care of in my finger, and Im so thankful it was able to be solved at AFC instead.
Literally the worst urgent care ever! They sped through the last people that were in the waiting room and sent everyone home without even really helping them because it was almost closing time. People complain as they walked out because the doctor would see them for one whole minute. When I met with the doctor, he saw me for two seconds, diagnosed me all with his hands in his pocket. He just threw his hands up and said hey there’s nothing I can do. Here’s some medication and go home. I felt like when they said it was going to be a three hour wait they were trying to deter me from even staying. This is the second time that I’ve came here and both times have been the worst care ever!
It was a quick seamless wait. The medical assistant who took my vitals was very kind and listened with intent. My provider was quick and knowledgeable, too. Although it was a probably a long day she still gave me what I needed for my ailment.
The clinic was amazing from when I called. The receptionist was very thorough with her answers.The whole staff was amazing. I appreciate the doctor being concerned with my son’s condition.
Went to the hospital a few days prior and they weren’t able to help me. Came here the other day and doctor was super nice and I didn’t really have to wait much after doing the online check in. I’m already feeling so much better thanks to them! Will definitely be coming back.
This is place was absolutely horrible, I went in with my Wife as Walk-Ins just for it to take up most of our day. When we did finally have our check up they informed me saying we’d get our results back in a couple days, it’s been a week and I had to call them for my results just for them to tell me that they lost my results.
From start to finish the service is top notch. From checking in with greeting staff to medical assistants to doctors & examiners. My Dr was very though with follow up from previous visit and examination was thoroughly done with care. I would recommend this location to everyone.
I’ve been here twice in the past month for an ear infection and had a great experience. It’s really convenient to be able to check in and leave until you’re up next (they send you a text). The staff is very kind and professional. I received great care from Alex who expertly irrigated my ear and made me feel very at ease. NP Christina who saw me was thorough and efficient and I felt like I was in great hands the whole appointment. The reception team is great too. If you’re going to urgent care it’s because you’re not feeling your best so this is really the best experience you can have under the circumstances. Very appreciative of AFC!
So on Tuesday I was going to give this place - star review but I called Wednesday morning and spoke to Kaila and let her know the horrible experience we had Tuesday night with the NP I didn’t get her name but she was the worst ever so I called Wednesday morning to make a complaint and Kaila made it 100% smooth and the lead of the nurse practitioners reassured me and said she would help my son my son went in Wednesday after work and Christina the lead NP helped him and he was amazed at how easy the process was and was shock the “NP” that was there Tuesday 7/23/24 night couldn’t help him I wish I knew her name!! couldn’t do her job right so thank you Kaila and Christina W . For helping my son!!!
Update: I had a common but life threatening illness and this clinic gaslighted me about my test results which prevented me from getting emergency care when I needed it. I almost died because of their misinformation and neglicence from a very treatable and common illness. I was told Id get a call with all my lab results in 24 hours and 48 hours for the x-ray. I called back after 24 hours and was told no tests come back that quickly, and no doctor wouldve told me that. I called back at 48 hours and was just put on a long hold and then told the person who knows about that is too busy to help right now, call back tomorrow. After 72 hours I almost died from my condition and had to be hospitalized. Its the end of the week now, 4 business days later, and I still have no results, despite that the life threatening nature of my illness was visible to the people who were doing the x-ray in real time.Ive been coming here because of convenience for over 2 years but now Ill go through any amount of inconvenience to go somewhere safe.Original review:Ive been coming here for years but this time the provider did not take my concerns seriously and I couldnt get appropriate medical care despite the long wait time.
Appreciate the professionalism and keeping patients aware and informed of statuses.Listening to the patients and not using them like a number was nice as well.Would definitely recommend and will visit again as needed of course.
They give the option to make an appointment online, so I made one, waited until that time and came in. It made no difference, had to wait as a walk in anyway. Got there at 11, waited an hour, all the patients before us had left, and then the doctor left for lunch before we were seen, so we waited another hour for them to get back. Would have been seen well before lunch if they didnt pretend to have appointments and then not honor them.
Ive been here 4 times for separate issues over the last couple of years. Ive always been in and out within 2 hours. Way better than the ER. The doctors are always personable, even when they are really busy. Last night I went in and they were busy, told me its an hour wait. Got to a room under that and was out about an half hour later. They were short staffed but Alex and Angela at the front were amazing, kind and helpful. The doctor was great as well. I cant imagine being that busy and graceful at the same time! Thank you guys.
I appreciated the open communication and the care provided. The staff informed me of the expected wait time. The nurse physician who attended me answered all my questions and provided me with information to help me make an informed decision about my care.
Very kind staff! As far as wait times go, it was average. I was a walk in during cold and flu season and it took them under two hours to see me. They do have a booking service online, I just didn’t think that far ahead.Very reasonable price if you don’t have insurance $179. My husband and I are self employed so we do not have insurance. Dr. Stacy even took some time to talk with me about affordable options for my prescription and I cannot express how much that was appreciated.Otherwise the fact was very clean, and again, very friendly staff ❤️
The staff especially the front desk and the doctor were so kind to my young daughter who was in pain. You could tell they genuinely cared and went out of their way to help instead of treating us like an annoyance (and we were one of the last patients of the day)!
My provider PA Jennings was amazing, very thorough and definitely made me feel heard and understood.Kayla in the front office was one of the nicest people you could meet. Her phone call answering was pleasant and she was very helpful and nice. Alex took a second to warm up but was friendly by the of end of our intake. The xray tech Gerardo was talkative and nice as well. So why 4/5... wait time. I was still there over 2 hours and most of the day was a 2 hour wait. Completely out of the workers control but if I was looking for an urgent care, Id want to know Ill be there for 2 hours or more. You have to check in in person and they will text you when you are next, so you could technically go home or shopping while you wait, which is nice. But cant call to make an appt or get in line without physically being there- bummer.
Had a great experience here. The front desk was kind and helpful. I didn’t have an appointment and I was in and out in 2 hours.
Very efficient and simple to be seen and get the medical assistance and attention I needed. The clinical staff, Alex and Angela did an excellent job making me feel at ease despite my condition, and Mackenzie Williams, my provider had me back out in time for dinner.Thanks Alex, for the positive feedback and the encouraging words you provided. I recommend others go to this clinic if they wish to be seen for their condition and receive the medical attention needed.
On April 15th, 2023, I visited AFC Urgent Care in Mission Valley just before it opened at 8am. Around 7:55am I waited in front of the main entrance along with 3 other patients. The front waiting room lights were still off and there was no sign noticeable or anyone present inside… At 8:03 am I called their Point Loma location letting them know their Mission Valley location was not open yet. They explained they “did not know why.”So I called this location’s business phone number to see if there was an automated message notifying patients of this office being closed today… THERE WAS NO MESSAGE STATING THEY WERE CLOSED on April 15th, 2023.I was the only individual of those 4 of us waiting outside, who finally noticed this little white sign among signs on their front door… WHY NOT PRINT IT ON YELLOW OR RED PAPER SO IT STANDS OUT??!!“Closed due to Staff Provider Shortage.”AFC Is NOT ALWAYS OPEN 7 DAYS A WEEK! …. ***YOU LOST A LOT OF BUSINESS THAT DAY AFC!!***FYI, Your other Nearby Locations like the Clairemont Mesa location, when I tried calling them to check first if they were open, NOBODY ANSWERED THE PHONE when wanting to speak to an employee. Your other locations were not an option for me!
In general my experience with AFC urgent Care is good however some of the medical assistants need more training on giving injections.
Went to this Urgent care a handful of times while we lived in the area. Its still relatively new, very clean, and never busy. Always got my family in very quickly. They have an xray machine in office. Plenty of parking. Would recommend to anyone.
Everyone was so friendly, especially the x-ray technician Lalo! I felt really comfortable with the level of care I was getting and the great conversations I was having with the staff while I waited. I also really liked that they text you when they are ready to see you. It was pretty packed that day and it was nice to wait in my car rather than in a waiting room. All in all, a great experience!
Elizabeth had a 2nd infection on her lower leg. A.F.C. staff was friendly, helpful and N.P. Vicki Love nailed it! Cellulitis! She prescribed high dose antibiotics, and hot compress on the spot!(No ointments on the spot).The 1st time she contacted it the urgent care facility she went to didnt know what it was and prescribed antibiotic ointment on the spot and cold compresses. All wrong. Research your facility. We live 15 miles away but from now on this will always be our first choice! Special thanks to N.P. Vicki Love!💞
Nice place but I came in. They said 45 minutes, then ended up taking three hours and they don’t let you know a realistic timeframe to be seen so be cautious and ask many questions.
Fabulous staff & doctor eager to make patients feel better. They are polite, friendly and very accurate to define the clients needs. This is one of the best Urgent Care Centers in the county. The environment is clean and peaceful.I am a fan forever!!
Alex and Vanessa were really nice and efficient in their work. Alex was good to make me feel comfortable. Vanessa even though it was her first time in the clinic, she was able to do a great work and made me feel calm through the clean up after the procedure.I couldnt remember the doctor who helped me but she did a great job stitching up my hand efficiently and quickly.
Alex and Jules were in and out after doing their thing, they were great and funny.4 stars is because of the almost two hour wait, after saving my spot online for 1040 and not being called back until approx. noon. Front desk girl was ok, but could be friendlier…not one smile but whatever. NP we seen was also awesome, very helpful and also friendly. Thanks for providing me with the meds. needed. Cheers!!!!
I will say that when I took my daughter in Sunday the care was good. I took my three kids today and they had me waiting for over an hour after they called me into the room for my kids to be seen. I checked in at 230pm.
Staff is great and helpful. Alex and Andy who wrapped my foot up were super nice, Sarah at the desk makes everything clear and quick.Doc Williams is so great, I wish she was my primary care.. everyone here is awesome!
2 hour + wait for a rapid covid test. Maybe don’t come here if you want a “rapid” test at this time? (12/22/21) The front desk person told me an hour wait but that turned into 75 minutes and now I’m in a private clinic room for another 30. Please someone tell me it’s almost over. Of course the staff is reasonably stiff - they see so many people all day, and we’re all sick and in kinda a bad mood.Good news: the doctor who saw me prescribed antibiotics I didn’t know I needed and I think have made a huge difference in my cough and horrible cold. So it took forever but then honestly Im so grateful. I got home that night and the news was blasting that 2-4 hour waits for covid tests are happening all over the country and San Diego in particular.Setting better expectations would have been very helpful.
I am grateful for your caring services. Feeling much better already. Alex was great during my intake and kept me informed. Nurse Practitioner Vicki Love is appropriately named. She proved skillful care in a professional and compassionate manner.
Went there with level 10 pain for kidney and they said they were closing early for a reason that is unknown. I got there at 3pm and they dont close till 8pm. I was in so much pain and they said we cant take any more patients.The manager didnt even do anything when I told her my pain level. Would not recommend this place to anyone.
Dr Christina was so knowledgeable and knew exactly how to treat my difficult breathing issue. Angela at the front desk sprung into action when she heard my breathing and helped me immediately. Nurse Alex is so down to earth and a very experienced phlebotomist, I have invisible Vains and he was able to draw my blood immediately. I will be coming back here if I ever need to. And Natasha during triage knew exactly what questions to ask.
Staff was great, doctor listened and then quickly confirmed what I had. Appreciate the girl at the front desk. She seemed like she may have been under the weather but she was still nice and professional. Prescription card dropped my meds from $100 to $17.
Front desk and medical staff were very kind and helpful and we didnt have to wait too long. No one wants to go to the doctor while on vacation but they were great, antibiotics for everyone.
Fast and efficient made my reservation online and filled all paperwork online and got my son in and out within 1-2hrs. Thank you so much !
Staff were friendly. Wait time was reasonable and was pretty close to the staff’s estimate. but I especially enjoyed talking to Natasha, who was very helpful and clearly working hard to make sure I was getting the best care. She answered all my questions during my visit. She is approachable and caring. Overall I’d come back.
Friendly and professional staff. Alex in particular was the best....very professional and patient took his time and was extremely helpful. .
The front office girl Sarah was so friendly and very helpful. There registration link kept kicking me out and she without any hesitation got up from doing whatever she was doing and helped me on their iPad. She was the only one working the front that this urgent care was handling herself very well with everything she had to do. Thanks to her she I had a great experience.
All the staff here are extremely friendly. I’ve been here a couple times and I’ve never had to wait too long. They are pretty quick and very welcoming. Especially Alex who was the one helping me out running some tests on me. He was extremely nice and welcoming. Just amazing staff all around.
Easily made an appointment online on a Saturday night. Only one other person in the waiting room, friendly office, and the Dr. helped ease my worries. Big thank you to Alex for making my allergy shot as painless as possible!
Very pleasant greeting. Health care professionals were also pleasant and thorough in determining my health situation.
I love how they page you so you don’t have to wait in urgent care. They provide a 10-15 minute heads up when time to return. Co-pay $36 military and short wait compared to Balboa. Alex and team was great.
This is the second time at this AFC with my daughter- and I had to write this review after such a positive experience! Yes we had to wait a little although in the morning but Team is so nice and the PA is so amazing with kids, taking the time to answer all our questions and very compassionate r - she was great while doing the strep test herself twice I really felt like she cared. Thank you!
Came here after almost slicing my finger off. I couldnt wait for the ER so I just went here because its the first one I saw while driving with one hand on the steering wheel and the other outside the car window raised above the roof. I got here and let them know (and showed them) what was going on with my finger. They promptly cleaned and dressed the wound after a short wait in the lobby. I guess I got lucky that day. There was this young lady that helped me out. She was nice and friendly. I think her name was Natalie or Natasha or something. It was a really long name. But she gave me a good impression. If I chop another finger off, I know who Ill be going to. Thank you AFC!
This team was great. I was in and out within less than one hour. The PA was very smart and helpful and she was very cool. The technician was also very nice. I was surprised at how fast I was able to get in to see someone on a Sunday afternoon. Thank you for making my visit as painless as possible. I sincerely appreciate it.
I came in for a walk in. Told about a 45 mins to an hour wait. Ended up waiting 3 hours to be seen and about 4 1/2 hours for discharge.
Edit update to last review: Dr. Eshraghi was not nearly as friendly or understanding as Dr. Trujillo. I did not feel my concerns were listened to compared to the great experience I had two days previously. Rest of the office staff was very friendly, helpful and efficient as they were last time.
Staff were friendly. Wait time was reasonable for a weekend walk-in (about an hour) and was pretty close to the staff’s estimate. You can wait in your car or come back when they text you. Paperwork can all be done on your phone. They seem a little understaffed in the back with actual medical team, but the PA who saw me was very helpful and clearly working hard to see everyone. Overall I’d come back as needed, was in and out in about 2 hours total (including wait time).
The front office ladies and medical assistant were so kind, helpful and made this visit positive from beginning!Then, I was seen by NP Erika Trujillo....where do I start!First, listened to me had a plan and gave great advice, explained why for all the meds prescribed. I now know, I will be on the road to getting better. After sitting at home with my own GP not helping me. I wish Erika could be my GP.Outstanding Care!!! I havent been to Urgent Care in over 20 years....I got better care here than my primary care doctor. Thank you so much! Oh, and last Im less than a half a mile from this office. I can go on and on how happy I am with this office service from beginning to end!!!
They are very organized and great in taking care of the patients.I have taken my Mom there couple of times and went there for myself today. They were good at all the times.Thanks to their staff and doctors.
Everything about my visit was exceptional care. They were so friendly checking me in and saw me right away. It was the quickest Ive ever been seen at any doctors visit. The PA I saw was also amazing she took the time to answer all my questions was very informative and I really felt like she cared. Thanks!
This is my go to for anything urgent... Came in today due to chest pains and was seen fairly quickly... NP Brandi Gallagher (hope i spelled it right) and EKG tech Alex made me feel so comfortable and at ease. i love how they both made me feel as if i was part of the family. thank you for everything you do.
A very ugly place it took me 3 hours the employees taking the not paying attention to the the patients. Never come back again. The looks they had a party in the des
I came in feeling terrible but AFC got my back, fast service, front desk so helpful and they made me feel welcomed. Alex and Christina were beyond awesome. I recommend anyone and everyone to the clinic the best in San Diego. I know I have a bit of a road to go in my recovery but AFC thank you
This clinic was so very helpful. The gal at the front desk were very knowledgeable and kind. I believe she was named Sarah. She made me feel very comfortable and cared for. Thank you so much for your stellar service.
AFC staff were amazing. Very efficient. I went there for an upper respiratory infection, the doctor was very professional. Checked my symptoms and gave me a prescription. Definitely will continue to use AFC.
All of the staff are super friendly and helpful. Today I was flu/strep tested and treated by Alex; he was very quick and kind. Overall great experience at this clinic :)
I called around 7:30 tonight to see if AFC was still taking walk-ins. Immediately, I was told no. Understandable. However, I asked if she knew of any place that might be taking walk-ins in San Diego. Immediately and carelessly, she claimed to not know. I asked if she had any suggestions for what I should do (as I was in need of professional medical assistance), and she hung up on me. As a medical professional, we rely on you to HELP. Instead, I was shut down and felt like I was wasting her time. Called back to get a name about five minutes later. Said her name was Angela. Not sure if it was the same person on the phone, but I have never experienced such carelessness in healthcare. Do better. Be empathetic, please.
Was checked in by a woman named Sarah, she was extremely helpful, very sweet and helped me feel better and not as scared with my daughter being sick. She went out of her way to make me feel comfortable and helped. The check in was super easy thanks to her. If I have to go to an urgent care I will absolutely come here. Staff was attentive and showed a level of caring that not many show to strangers.
If it werent for Alex & his disposition + them texting me when to come back in, this would be a 1-2 star. I waited 2.5 hrs Just to get in the room! Then another 30 mins for anyone to come in. (Thankfully i asked where in line i was - bc someone else asked & left, and told them i needed to lay down in my car, to where they text me when to come back. **For anyone coming here i HIGHLY recommend you ask what # you are in the line-up**)I heard no commotion and barely anyone was in and out (Maybe they too were waiting in their car??) It Really gets my blood boiling when the word URGENT isnt treated as one. It makes me wonder if going to the ER is a better idea.....
Didn’t pick up phone. Ubered to the location to find out they weren’t excepting any more patients. Thanks for nothing.
They wasted our time here. The website says they can do blood draws. However, the doctor we saw today said they don’t do that. Then she said it’s best we go with our PCP. What’s the point of coming then? The only good thing about this place is you can sign in and leave and you’ll be called or texted to come back at a later time. It keeps you from waiting there for a long time.
Very professional and straight to the point. Minimal wait time especially on a Sunday. I think I was there a little over an hour. It was very considerate of them to call in my medication to a pharmacy of my choosing. My medication was ready when I got there. Very efficient. Thank you 😊
Dr. Love was very compassionate- they took the time to make sure we had all our questions answered.
I brought my daughter here because she wasnt feeling well. Everyone took care of her and she got the care she needed. Thanks again for all the help.
Everyone here was wonderful. I was having a horrible day, had been to several other places, and no one would see me for my eye infection because I was just getting over COVID. BUT... Everyone at this location was amazing, from the reception to the Dr... they even humanely trapped a spider and let him go outside while I was there 🕷🙃 I would definitely recommend!
1st time visit. Was checked in promptly, moved through the process smoothly. Natasha was great in administrating my shot, the X-ray tech friendly & my doctor very informative
Came here on a Sunday (so great that they’re open on weekends!) due to being sick for a while and getting worse. I didn’t have to wait long to be seen. Everyone was nice, friendly, and helpful. I was also listened to, and all of my issues were addressed. I was given solutions, advice, treatment, and didnt feel like seeking help for my condition was a waste of time. I felt taken care of, and this will definitely be my go to place from now on. :) Thank you to all who helped me there!
I do appreciate this facility. My doctor is incredibly difficult to get a hold of in a health last-minute issue. The staff and the doctor are great, they are there to help, and the facility looks professionally good for being in a mall. Id recommend this place if in need.Walking ins 4-5 Hour wait time dreadfully long if you are in pain or feeling miserable.Maybe the wait decreases with appointments.The website has issues with laptops using and seems to work better with phone use.So use your phone and not a computer to fill out the needed information to get an appointment, or youll be walking with a wait time.Thank you for the service to the AFCUC team and stay healthy san diego.
Yeah so i tore my shoulder playing baseball came here to make sure it was actually torn and they stopped seeing patients at 7:30 i was here at 7:31
The staff was kind and prompt, I love the text message system for updating you on your turn to see the doctor, which is great so I dont have to stay in the lobby. The doctor was thorough and gentle.
They are amazing here! From checking in to checking out the experience was easy. The medical receptionist Trey was super welcoming and made checking in to be seen for a scratch on my eye super easy and their provider PA Amanda she was so sweet and kind during my exam to see the damage my son caused and prescribed medication for my eye. Did I mention how quickly they got me in and out of the clinic? 10/10 recommend for any urgent care needs for you and your family. You are taken care of here !!
Hit and miss for walk-ins and wait times. Anticipate at least an hour or more. Great staff and good care. Both visits we had an excellent experience with Alex.
I went to the Mission Valley location. It was a pleasant experience. The place was clean, the staff was pleasant and efficient. Nurse Practitioner Trujillo, seemed very knowledgeable and thorough. The location is easy to find and has plenty of parking.
Very friendly and efficient. Experience with MacKenzie was superb. She is very knowledgeable but explains everything so well. Alex also helped with follow-up and was extremely friendly and professional.
I came in paid my bill I saw the doctor she took care of me and the results are great and I appreciate everything
It’s an urgent care, that I always have a positive experience whenever I need to get seen. Obviously, it’s not a drs office or hospital, so as long as you are aware that services are limited. You can be seen by NP and go from there. I have unconventional work hours and it’s difficult to schedule with my pcp clinic. This location is in very close proximity to me and quite accessible. I will definitely come back again. Also will definitely recommend to others. Every healthcare facility is having an overflow of patients and is under staffed to handle the amount of patient needs coming in. Just remember to be kind and have patience. We are soo fortunate to even have healthcare. Stay grateful wherever you find yourself and remember to be kind. “ in a world where you can be anything, be kind.”
Brought my daughter in for a broken finger. The staff were very nice and gentle with her. Really happy we decided to go there. Cant say anything bad. Perfect visit. Thank you to everyone there.
I went in to be seen on a Friday after work. It was my first time there. From the staff at reception area to the doctor himself, everyone was so enthusiastic and professional. I was offered water and frequently checked on to see if I was still doing alright while waiting to be seen.On Monday, following that Friday I went to the urgent care, AFC staff called to follow up on me. Her name was Sarah. Sarah inquired how I was feeling over the course of 2-3 days and if my symptoms were any better.I was really surprised to get a call like that from an urgent care office. It was a pleasant experience overall with AFC Urgent Care.None of the staff treated me like I was just a number that came through their door. They took care of me. The doctor really listened to me explain what my symptoms were and how I was feeling, and he advised me of what would be done with respect, patience and enthusiasm. I don’t know about anyone else but for me those gestures meant a lot.I highly recommend AFC Urgent Care Mission Valley.
Pros: Quick waiting times (I was seen within 20 mins all 3 times I had to go) and kind serviceCons: Staffing shortages, misread my x-rays and misdiagnosed my injury, causing me to lose 3 days where I could have been taking more proactive and immediate measuresI went in Saturday with a foot injury. The receptionist told me their x-ray tech was not in, so I would have to go to Point Loma if I wanted x-rays. There was only 1 person ahead of me, so I decided to get the doctors opinion. She agreed it looked like a fracture was highly likely and told me to go to Point Loma.I had to wait 3 hours to go because their tech was late coming in. But he immediately sent over the images and said I should hear back that day or the next. It was 2:30 and they were open until 9, so was really hoping Id hear back - because it was an urgent care - but didnt. I waited until the end of the day Sunday - still nothing. I called and got an automated response that MV location was closed due to staffing shortages.So, I called Monday am (48 hours after my appt) to try and get my x-ray results. The receptionist said it was negative for fractures, but didnt offer to let me speak to a physician and when I asked if I should expect a follow up from the doctor (like I had been told there would be) she said nope.I assumed it was just a sprain, but then the PA called me Tuesday afternoon (72 hours after the x-rays were taken) to apologize for the late follow-up and for how the miscommunication was handled. She offered to take a second look at the x-rays just in case - and then called back about 20 minutes later to dispute their original claim and say that actually, there WAS a fracture, and that I should have been in crutches and a shoe/boot. I had to quickly make a podiatrist appointment, and go BACK to MV to get my shoe, crutches and x-ray notes.I understand that these things happen, but I am frustrated about the miss and belated information. I would have made a podiatry appt 2 days ago if I knew it was fractured and I am hoping I did enough at home to keep it from getting worse.I am giving 2 stars because I had positive experiences with the actual providers, but would definitely be nervous to have testing done here again.
Alex was great, very personable, and great at his job. The last TB test I got somewhere else hurt really bad. When I did the TB test with Alex it didn’t hurt at all
Came in at 8:45AM to put my name down and had to wait about an hour and a half for care which wasnt as quick as Id hoped but better than emergency care at a hospital.However, the staff were caring, competent, and helpful. The health assistant had great bedside manner, was respectful, and lifted my spirits. The acting doctor when I was seen gave me a very realistic diagnosis in terms that made sense to me and answered nearly all the questions I could have had before I asked.Despite the wait, it was overall a positive experience compared to the health care Ive received in the past.
Duuuuude this girl Aylin is the best. God damn standard.Although that other nurse(male) Got me fuuuuuckeeed up he got me tripping when he hesitated with the needle!!! Confidence and communication goes along way!!When I saw him struggling and hesitating, I told him to stop, He failed to comply with the order!
Roll over and die before coming here. I called in advance to see what the wait time was and if I can put my name down and go home since I live across the street. They told me 2 hours and that that is fine they can call me when I’m ready. There’s not that many Patients in there but I understand some can take longer than others. I have a fever, asthma issues and possibly strep throat and can barely stand let alone sit in a the hot waiting room. I get a call about an hour later telling me to rush over and that they are ready for me and get there about 3 min after the call. I wait for almost and hour an half in the waiting room before getting up and asking them why they bothered to call me if I have to sit here for another hour and a half. They tell me they have no idea how much longer and that I’m still the next in line. I wait outside and end up just doing a Teledoc appoint ment and leave. They call me 3 1/2 hours from when I first signed up saying that they’re ready for me. This is a joke.
Wait time was a little long. Although they let you leave to do whatever while you wait for a text to come in when theyre ready for you. However after the initial wait I was waiting for another 45 min. Chalk it up to being understaffed. The doctor gal was very professional. Excellent understanding of the issue and did exactly what they are supposed to. Get you patched up good long enough to get in to see a primary physician. They definitely need help for that doctor. She must really work hard there
The staff was so friendly and professional! They really went above and beyond to make me feel comfortable and make sure I was taken care of in a timely manner. I will ALWAYS go to this Urgent Care! Thank you Trey, Diana, Julio, and Amanda for making getting medical care an enjoyable experience!
Pros: Friendly and professional staff, very clean facility. The nurses are fantastic, and answered all my questions. A few people in the waiting room were coughing, and they offer a service where they call you when your appointment is ready. Overall fantastic front-of-house service.Cons: I’ve been to this site many times before for back spasms. They’ve always been helpful and answered all my questions. But this time, I met with a provider who was rather rude. He wanted to give me an injectable NSAID I’d never had before. I had a few questions, and he cut me off by saying, “Look, if it’s going to be a discussion like this, then I’m not going to give it to you.” I was just asking about side effects and drug interactions. Then I was prescribed a dosage of medication far below what I had told the provider has helped me in the past (which should be in their medical record).I’ve never had this type of problem in the past with their providers, but this one left a very bad impression.
This is not urgent care , it’s standby care I’ve waited 2hrs & 30mins for some help. The “urgent” shouldn’t be there I’m going to the hospital next time cause 2 hrs is overkill
AFC Urgent Care has a very nice and friendly staff. The wait time was not that long. I would recommend friends and family and on a scale of 0 to 10 I give a 10! The provider was very knowledgeable!
This urgent care facility is the best I have been to. The staff is patient, kind, and attentive. It is clear to me that they are passionate about helping people, and do their job effectively and efficiently. I had my blood drawn by Sierra and she was very careful and kind when she did so. 100% recommend.
Great and friendly customer service at the front desk.Excellent bedside manner and care from both PA Nichols and Alex.
Avoid this place at all costs. In addition to making us wait almost 2 hours (I was with my fiancée), every single person that treated him was completely unprofessional and totally incompetent. Two people tried and weren’t able to complete a simple blood draw and the nurse decided to use this time to promote her own side hustle for holistic health rather than give my partner the care he needed. I have never had such a terrible urgent care experience.
The staff was very upfront and direct about what they could, and could not do for me. They gave me directions on what actions I should take next. I really appreciate the time they took to talk to me about my issue.
Great!!! Yes great experience all employees very attentive and wonderful staff .Miss. Erika Trujillo EXCELLENT DR. and the gentleman assisting me with the X-ray process and reception personal as well very lovely staff! It was a great visit and glad Miss. Trujillo found out what was wrong with my ankle thanks again guys!
Stopped by this location as a walk in, only waited about 15 to 20 min to be seen. Was seen by Dr. Lara Marquez. She was so so awesome! She was extremely nice and thorough. She took her time and explained things to me in a way that i could understand. I so wish that she was my primary care provider, she was that good. Also, i got a call with lab results in record time. They were also extremely courteous and helpful in their explination of things. I would highly recommend this location and D.Lara Marquez as a provider.
Very disappointing. My son hurt his hand and needed an x-ray to rule out a break. We went around 9:30am and was told no X-ray can be taken until after 12. Ok. So we went back and the waiting room was full. Told it would be about an hour. Not great, but ok. After an hour, I approached the counter to inquire about my sons place in line. There were still 3 folks ahead of us and was told it would be at least another hour. The receptionist was then snippy, which I didn’t appreciate. I called another urgent care to check wait times, and went back inside to let them know we wouldn’t be staying. When I asked for my paperwork, same receptionist was snippy again. I was not angry or snappy to the staff, and I don’t appreciate getting an attitude. Had hoped that we could utilize this office as it’s right by our home, but if that is how they treat patients, I guess we will drive to a more professional and courteous facility.
Staff was extremely friendly, knowledgable and made me feel very comfortable. Liz answered the phone before I arrived and was ideally why I decided to come in. The nurse practitioner who saw me was great and didnt make me feel rushed or that my surplus of questions were silly -- would definitely recommend. I rarely write reviews, but believe when people provide a positive experience, others should know.
Everyone was incredibly helpful, educational, and attentive today and made my visit feel very safe and welcoming. I usually get a great deal of anxiety going to see any doctor, and the team assuaged that anxiety.
I CANNOT thank this urgent care center enough!!! NP Tran helped me in a time of need when I felt so hopeless and was in such an insane amount of pain. After visiting with her, and even though the procedure performed was pretty intense, I feel 10000% better after seeing her! Everyone in the office to the tech taking my vitals was so helpful and kind! One of the techs even stayed with me during this very painful procedure. The compassion this team had for me was so above and beyond, I can’t thank them enough and would highly recommend them!
The care was amazing. The doctor was great and when I hit a shot from Alex, I didn’t feel the needle go in.Alex was the best !
If youre looking for a doctor to see you shortly after you arrive, and will get you out the door within the hour, then this is the place. Went in for a lancing, was out and bandaged up so quickly. Great bedside manners. Knowledgeable staff. Fast and efficient.They (currently) accept Medi-Cal Blue Shield. Idk what others.
Staff was very professional,thorough,and very helpful,I was diagnosed with covid and they made the whole experience comfortable. Very easy instructions.
Everyone working there was absolutely amazingly kind and professional, couldnt be better! Thank you.
They denied me care because my roommate assaulted me. Had valid insurance compatible with the company, had my ID, and they denied me because Im an assault victim. I was told the owner doesnt give medical care to victims, that its a personal policy. If I didnt have a ride, I would have wasted 4+ hours on public transit to get here and then to another hospital/urgent care. I have been to the Santee location and was a previous patient and now wish I supported a different company. Sharp is trash, but its better than this, at least they dont deny aid to assault victims. If I could rate this company -5, I would.
I had the need to visit the AFC in Mission Valley last week. When I called The woman that answered the line identified her self as Liz. She was cheerful and warm and gave me an instant feeling of comfort. When I went to AFC she took great care in getting me registered. As I waited I was amazed at her ability to answer phone call after phone call, several at one time, and also take care of a room FULL of patients. She never skipped a beat being cheerful and friendly with each and every person she interacted with. She is amazing and AFC is very fortunate to have her!
I really dont like ERs or Urgent care. But my experience here gave me hope. Thank you Cynthia for making visit the best I ever had. You were very helpful and attentive to my questions and concerns. Made me feel like a person not a patient. THANK YOU SO MUCH
Come in with an ear infection a week ago. Get seen and get a prescription without a problem. Call back this morning because my condition hasnt improved. I ask to talk to a provider about it. Im told the provider is in the room and Im told it wont be the same provider anyway and theyll want to do their own work up. I say okay and then the woman just hangs up the phone. If you might need follow up care this place doesnt seem to care.I should add the original visit was great. They got me in quickly and prescribed me medication quickly. Who hangs up on people though?EDIT: I got a call from the quality manager. I called back and waited on hold for about 30 minutes and had to hang up. Called back later and got to speak with her. She basically told me they would work on it. My honest opinion is they care about their patients but might have more work than they have staff. She was nice and seemed to care. Take it for what it is I guess.
I found myself needing an Urgent Care appt. today for the first time in years, and landed upon AFC after going down the list through my insurance network. I had a very sour experience this morning at both Marque and Concentra, so you cant blame me when my hopes werent sky high for AFC, but I left so pleasantly surprised and just grateful that they were available. Alexis checked me in and she was super sweet and patient, both on the phone and in person. My PA, Amanda was down to earth and actually listened to me; I could tell she was genuinely empathizing with my situation. The X-Ray tech (I forget his name!) was also great. Everything was quick and to the point. I was in and out in about 2 hours. For a walk-in in Mission Valley during the height of a pandemic, Id say thats about the best one can hope for!
I walked in last Sat. evening about an hour before they closed. Just one other patient waiting. I only had to wait a very short time to be seen. I had developed a blister on my tongue that became excruciating painful to the point of not being able to eat or sleep. Both of the staff who saw me made me at once feel very comfortable and assured. Wish I remembered their names. The doctor gave me a prescription for numbing gel which works like a charm. You’d think that after being there all day and close to closing they’d be short or grumpy, etc. Quite the opposite. They were totally caring and made sure I left feeling like I was getting a good solution for my pain.
Friendly staff and was in and out in no more than an hour. Would highly recommend!
This is a really nice urgent care. Most of them have you wait forever in the office for a physician, then the physician is super rushed with you and then they still make you wait forever to check out. This place is not like that. They quote accurate wait times, are thorough and then check you out immediately.
The receptionist was lovely and professional. The waiting room was clean and comfortable. The nurse was very polite and friendly while he had to take fluid samples. And, the doctor was patient, asked me good questions applicable to my illness and explained, thoroughly, the reasons behind her need for further tests. I recommend going to afc Urgent Care in Mission Valley, if you must :)
Best urgent care ever I was helped by Mariana, she checked me in and out she was very helpful and kind worker! I didn’t had to wait long!
The staff super friendly and helpful. Process wasn’t so bad. We waited in the car which was awesome because we could watch our show while we waited.
Wife fell and injured her ankle. We were looking for an urgent care center between the airport and where we were staying. This one was in a convenient location.When we got there, one other patient was waiting in the waiting room. He went in before we could finish our paperwork. The lavatory in the waiting room was pristine. My wife was in for less than an hour. They made follow-up calls to her regularly for the next week to make sure she was still doing well. The service here was amazing. You couldnt ask for a cleaner place. The plaza its in is equally nice.Cant recommend this place enough.
By far the WORST Urgent Care I have ever been to. DO NOT COME HERE. You WILL get COVID. I went in to get a rapid covid test, and I was told the wait would be an hour and a half. I was waiting for more than three hours. It would be okay if they would call you when your appointment is ready, except they dont. They refuse to call people. So, if you leave, youll have to call to ask how much longer it will take, in which theyll respond, I dont know how long it will take, but youre fourth in line.They do not take their sanitation protocol seriously. One of the patients in the waiting room was eating, wiping her SNOT on the CHAIRS, and coughing everywhere and the staff did NOTHING until I went up to them. They just asked the woman to wait outside, didnt sanitize anything.Once I got my nose swab, I was left in the waiting room for the results, and two doctors walked in my room (shocked I was there) so they are not even aware of who they leave in the waiting rooms.Thought it ended there? No. When you get your results, youll need to wait half an hour for the staff to check you out. This whole experience took more than four hours...for a damn nose swab! Just let me swab it myself and take the sample! Its not okay to do this to people!
DO NOT come here if you’re truly need an urgent care or a rapid Covid test because there’s nothing urgent about this place at all. I checked in at 3pm and letting them know that I’m with symptoms. There was no triaged or anything. There should’ve been a separate line for people with symptoms so that obviously we don’t contaminated the whole clinic. Anyway, I proceeded to wait out side and have been waiting now for 2 hours and was told that it will be another 45 minutes longer although I was also told that 45 minutes ago. When I checked they told me that they had 3 patients in front of me. I checked again in 30 minutes and the line didn’t move at all. So I asked one of the staffs what’s going on and to give me the real time line so I can make my decision to stay or leave because again I was with symptoms with fever over 102 so I just want to get tested and moved on. The person I spoke with seemed annoyed that I kept asking questions. I understand that they’re doing what they can to move the line but it would have been nice if they’re more service minded especially in healthcare because people only come when they don’t feel good.
I was in dire need this morning for urgent care, I kept calling other places and they kept refusing me about not having an appointment; or since I have covid symptoms (although I have a negative test result ready) I cannot walk-in.My throat was so sore that I almost gave up in the US health care system. Until I found AFC Urgent Care Mission Valley.- They truly do walk-ins.- Front desk staff service is superb, they are kind and efficient.- Shoutout to Prateek, the medical assistant. He was very helpful and communicative during my assessment, and did not rush me to provide information.
We are visiting from out of town and my friend was injured when she fell off a motorized scooter. I called to see if this location does x-rays and if they accepted patients without insurance! David was very helpful and even offered pricing information so wed have an idea about the cost! We got in right away and everyone was very friendly, and things moved along quickly! We were pleasantly surprised by how affordable everything was as well! The staff also referred us to an orthopedic surgeon who fit us in right away! Our experience was great! Would definitely recommend this location!!!!!
Although its a nice day outside, there is no air circulation or fan or air conditioning on.Patients are required to wear a mask, and I get that, but its so stuffy and uncomfortable to such an extreme that it is NOT acceptable. Get it together. Both employees and patients should not be locked inside this place with no circulation whatsoever. Way to breed germs and make sick people uncomfortable.
They got me in right away and the accepted my insurance but they told me that since I was dealing with an issue that have been going on for a while and couldnt get to a regular physician I had to push them to examine me. but once I did that the examined me and did the x-rays and the tests I needed. the guy at the desk also let me wait inside at closing time for my Uber.
I went to the clinic as a walk in for a Covid test. The wait time was very reasonable and no more than 30 minutes (5 stars for wait time). The front desk staff was very professional and quite knowledgeable with insurance (staff also get a 5 star). The lab tests were done immediately and conveniently inside the same examination room. The lab technician was very professional and proficient (5 stars for the technician). I was then told that the test results will not be ready for another 10 days (this is completely useless for contact tracing)! In the meanwhile, within the past week three of my friends had had same Covid tests done elsewhere with their results available to them within 1-3 days max! Having read others reviews of this clinic, it appears that this is not a new issue with this AFC clinic! If this was my clinic, I would have switched the laboratory I was working with after the first complaint as opposed to keep responding to the Patients complains With “the lab we are working with is backed up”! Obviously there are many other labs that are still turning in results within a reasonable (and meaningful) time to be able to do a contact tracing if the tests turn out to be positive!
It was a Great experience. The staff was incredibly helpful. The wait was not that long. Alex did a great job.
Ive been to the facility twice now, once for acute care of an infected spider bite and once as a follow-up to repack/redress the wound for the same. Each time I had a reasonable wait time for walk-in service, the facility is clean and well maintained, and the staff provided excellent service all around. I now consider this to be my (hopefully not frequently needed) go-to place for urgent care.
Dont waste your precious time testing for covid here. Said it would take five to seven days, and they never called me within that time. They lied and said they contacted me, when they did not. My insurance company directed me to go to another facility. This is not for Urgent Care. Its a takes more time which means its not urgent. According to my professional advisers, Urgent Care takes longer fir there off site lab results. My insurance had me restart the process after waiting a week with no results. Pass on this place!
This is by far the worst urgent care I have ever gone to. Not only did the prescribe me medication that GAVE me an infection, when I came back in awful pain from the infection they let me sit in the waiting room for a full hour to tell me to go to the ER instead. There is no patient privacy, so unless you want everyone in the waiting to know why you are there, I wouldn’t suggest going here. Staff was rude and insensitive-1000% not trauma informed care. If you love whoever you are going to take here-don’t. They are insensitive, slow, and lack adequate training.
Happened yesterday. Called the nurse line because I felt winded after a few hours of no improvement. She told me I could go to Urgent Care or the ER. I chose urgent because hey, I didnt think it was an emergency. Arrived and there were lots of people waiting in chairs but no one standing in line. As long as my breathing didnt get worse, I could wait. The receptionist took 3 phones calls: questions about traveling, the rapid test and another on waiting times (apparently 3-4 hrs). When she wasnt on call, she was chit chatting with her co-worker about some other co-worker and her schedule.....? After she called a patient who was waiting, I was upset. This girl hadnt even ACKNOWLEDGED me. No hello or it will be a moment so take a seat. Didnt glance above her computer. If I accidentally cut someone, then dont be passive aggressive and tell me. Eventually went over to her co-worker and told her about my breathing and if I should just go to the ER. Very sarcastically said Uh, yeahhh?, rolling her eyes. The receptionist eavesdrops, finally wanting to listen to what I had to say and said yes, definitely. Went to Scripps ER, got checked in and got my vitals taken right away. Doctor was surprised and laughed saying They didnt even take your vitals? Of course they didnt and shook her head. Was given a beta blocker and was cleared to go home after 6 hours. If you have something thats actually urgent, go to the ER. This is a first aid clinic. I didnt know what to expect when I went in but it wasnt that. Bad day? Who knows, but first and only time Ill be here.
Horrible staff attitudes, horrible health care. I came here to be seen for flu like symptoms and back pain. I waited 5 hours to be seen (I know this is normal for these times). The doc came in, stood by the door, asked if I wanted a Covid test , I had to mention I was pregnant and concerned about the back pain in case of a uti or something else that might be going on. She ASKED me if I thought I needed to do a UA. I told the doctor it might be a good idea. She walked out, didn’t check my lungs or back or anything else at all, didn’t really ask about symptoms even. The MA came in, swabbed me for Covid then sent me on my way without discharge paperwork and without a UA. When I realized this as I was walking out I went back and mentioned the ordering of the UA to the medical staff, they got very annoyed and stated “well if you want a UA, you’re going to need to wait in the room for a lot more time because the provider will need to go over it with you, so it’s up to you.” After the treatment I received I decided to just leave. I won’t be coming back here given the amount of negligence they portray.
The receptionist was very nice. The nurse and doc were also very nice and professional. Despite being a bit under the weather, the whole staff made it simple and easy to get in and out for me. Would highly recommend for anyone that needs a quick urgent care with great service.
This place is my go to spot for me and my familys urgent care needs. I probably saved thousands of dollars in ER bills by coming here instead of going to the dreaded ER. From suspected broken bones (they were indeed, broken), ear infections, covid like symptoms, sports injuries, tendonitis, food poisoning, eye injury, they seem to treat just about everything short of life threatening. Unlike my primary care doctors office, they actually have an x-ray machine on site and a radiologist that calls you back the next day with the results. I also can walk in and be seen the same day when I am sometimes unable to get a timely appointment with my regular doctor. I have also received more accurate diagnoses, more compassion, and more follow up than than I have with my regular doctors office. Wait time is indeed longer since Covid, but they havent missed a beat in providing efficient, comprehensive, and quality care. I am glad a place like this exists.
By far the worst vist to an urgent care. There is absolutely nothing urgent about this place. You can not check in online. The incompetent employees continuously move the chart order and put people out of place in the queue. Stay away from this place unless you dont mind sitting around all day getting skipped over. I was here several years ago and everything went smoothly. Almost all reviews from the last several months are 1 star. The owner responds that they care, but clearly they dont at all.
How revealing for them to show that you mean absolutely nothing to the owner and staff here other than you are just money to them. As far as the reason youre here, basically I was told F.U. bc even though I was told earlier in a phone conversation that I can walk in up till 8pm, I was told differently when I actually arrived. Guy says, weve already made our quota for the day ($$$)!! Wow, guy at the desk...Satan will love you when you die. Go ahead owner, sell your soul for profit instead of help people with real problems. Ill go somewhere else where I get real care and youll still have sold your soul for profit and damnation!!
My first time going. Before I went I read the reviews and you should expect to be seen within 2hrs.. you dont have to wait in the waiting room, you can get up and go somewhere, hang in your car or whatever, until they call or text you when theyre ready to see you. Overall I got what I came there for. Just expect to be waiting quite some time..
I went here for a UTI months ago, my medical insurance referred me here. That particular day went smoothly, I filled out all my paper work, I was seen and then at the end of my visit before leaving I asked if I needed to pay anything or provide any more information. I was told that I was good to go. Months later, I try to go in for an urgent matter and Im told I have a bill in collections and must pay it before I receive any help. When I asked about it the blame was rather roughly placed on me, the patient, when the fact of the matter is someone made a typo when putting in my insurance information. And when I ask for help to settle the matter, I was brushed off and told to call a number to fix it, and I received no answer. I wish the staff would have been more understanding and patient with me but that was not the service I received.
My 80 year old husband went there and had a positive COVID test. I questioned the doctor about why she was not giving him the prescription for Paxlovid . She said he didn’t need it because he was otherwise healthy.When he got worse I took him to another facility who promptly gave him the prescription but he had lost 2 1/2 days of early treatment. He is 80! I don’t know what she was thinking!
Went in to get Covid testing, which did not require any appointment which was great. Also they close at 8pm which accommodated my work schedule. The staff was super friendly. They told me the wait time would be 3 hours since it was during the week Covid outbreaks were on the rise. I said okay, as long as I can get tested today. Took half the time they initially said to see a provider and get tested. My insurance is Blue Shield of California which they accepted. Would definitely recommend them.
They’re a joke seriously.Took my mom to get an x-ray after she fell. It takes a week to read the x-ray.Meanwhile you die suffering in pain.Seriously this place is a joke.Never heard of a place that needs 1 week to get an x-ray results.
I will never come back here. I came in around 4:50 due to some unusual targeted back pain. I waited until 7:15 to get seen only for the dr to see me for 2 minutes literally. All she said was “it’s just back pain”. I’ve had back pain for years and I expressed that to her and all she said was to exercise. Now I’ve just waited hours of my time and still have no idea what’s causing my pain and will need to make another appointment to go elsewhere. Never ever ever returning. I don’t understand how someone working in the medical field can just say “it’s just normal back pain” when I’m clearly there for an urgent reason.
I came to this place to have my daughter looked at for some stomach ache. First of all they called our name then the doctor showed up publicly stated that they don’t have the test necessary for for that issue not to mention lack of the facility needed. The doctor did not even spend the time explaining and discussing the situation. I have to say they were nice though.Spend some time and be ready for people that’s why called urgent care.
Wasted almost 3 hour of my time in their waiting rooms. They ask you to register online and pick a date time for appointment. When I showed up at the place and told about my appointment they told me to sit and wait. After about 45 minutes when I asked about my appointment and why I am waiting was told they don’t have an appointment system. I had to leave for work so they told me if I come back at 5pm they can just get me in. At 5pm they again told me there are 3 more patients before me so it was an hour of wait time. At the end of an hour, they told me they miscounted and there are still 4 more people. I just got frustrated and left the place. Worst urgent care experience ever. Beware of this place.
Very efficient. Reasonable waiting time. Accepted our insurance. We were visiting San Diego (from Michigan), and fell ill. Needed some understanding of how serious my issue was, and some relief from the pain so I could fly home. The staff was awesome, and Dr. Keeler was kind, thorough, and compassionate, and gave us a clear picture of what we might have to deal with.
Very slow for urgent care and they keep everyone in a small waiting room during a pandemic for hours. Nothing was resolved and no serious meds were prescribed because we had to wait for lab results. Its been 7+ days and the lab results of a simple analytical test for bacterial infection have not arrived. Calls are brushed off and placed on hold. At this point the patient has healed naturally after days of excruciating pain and now has risks of lifetime complications. Unprofessional, inconsiderate, and a ripoff.
Went for urgent care for a cough since it’s a VA covered clinic. Had to wait 3 hours for care as a walk in. Then I was prescribed medication and was sent to a NON COVERED PHARMACY ($100 out of pocket). How are you a VA Covered urgent care and send a veteran to a non covered pharmacy?!
Your Medical Assistant and Front Receptionist were wonderful.Great help and customer service. Very friendly and informative. The PA was kind, helpful, informative and sincere in her assistance and services.
It was my first experience with AFC Urgent Care. Pleasantly impressed by how friendly and professional all staff were.
The doctors are good at their job. Very fast and efficient when my son and I came for sore throats.
Please do not waste your time at this location. After 3 hours of waiting I got No help from Evon Mcclamrock, doesn’t enjoy her job clearly has been a physician a long time and refused treatment of a very painful abscess under my breast. I myself am a medical professional, i know how patients are blown off when people don’t feel like doing things. This Abscess has turned soft (the time to lacerate) and she stated herself it wasn’t hard (to her meaning the surrounding skin isn’t tight enough/boil isn’t big enough) so it didn’t need to be opened. (Makes no sense) This abscess is definitely the size of a golf ball and she persisted that it didn’t need to be opened. (Makes no sense) So you mean to tell me my abscess must be baseball sized to receive treatment ? I’m literally balling my eyes out about how painful it is and how it may not look bad to her since I took ibuprofen (helps with inflammation). I’ve been taking antibiotics and ibuprofen for a week and the abscess is only getting bigger. I am terrified of having my abscesses lanced but I begged and pleaded for her to open it just so I can have immediate relief. After all my crying and pleading I was given a prescription for another antibiotic, told to not touch it, and to go to the ER when it gets worse. If I included pictures of this abscess I’m almost positive another doctor would have done the job. They will not help, you really are better off at an ER.
One crew was great, the other was a catastrophe. I went in for myself this morning, and the secretary, Sarah, was quick efficient and friendly. The nurse did a fast triage, and the doctor (professionally dressed white coated white female whos name started with an S nicely printed on her coat) was top notch. Explained treatment options and gave me the choice.It was good enough, I told my wife to bring in our son right away who was also sick. While waiting to treat my son, the staff changed... and it was not good. The physician (Female hispanic who was showed up in a T-shirt with no visible identification) was a half hour late to work. In the meantime, they had rooms full of patients with not a single physician in the building. They told us she was running late and it would be a few minutes. That few minutes turned in to forty-five. After she finally showed up, she just looked at my son and said, ya lets just give him antibiotics if you have strep. Are you kidding me! She didnt do a swab or any kind of test. If the good team had already confirmed I had strep, why didnt they just call in the prescription for him! Also, I had to explain to her that the thick green mucus is not a symptom of strep, so he may not need treatment for strep like me. It felt like I was diagnosing for her. After giving him some Motrin, she said she wanted us to stay to see if his fever went down. At this time, I had been in that office for 3 hours. I told her no, and that we needed to leave. It was completely unprofessional for them to keep patients in rooms that long with no doctor on staff. The first doctor should have stayed, or they should have informed us how long the wait would really be.The secretary also changed (hispanic female with giant catlike pointed gold fingernails) who printed off my prescription stuff. We got to the pharmacy, which said they didnt have anything on file from that office... After several phone calls, we finally got it straightened out, and I left with my medicine. I was totally exhausted after what was now four hours for them to tell me, ya your son should have some antibiotics.I wish I could rate higher. All I can say is, go when Doctor S is there, which for us, was in the morning.UPDATE: I looked up the second woman who treated us, and her name is Margarita Gonzalez and she is not a doctor at all. She is a PA, who is required by Cal Code of Regulations to be supervised at all times by an attending physician. My paperwork says there was a doctor keeler attending her, but that is a lie. There was no other doctor there. That is why we had to wait so long. Im firstly upset that I was charged and waited to see a doctor, not an assistant. It also explains why the treatment was so much worse. Secondly, Ill be looking in to malpractice charges for having a PA see patients unsupervised.
This place doesn’t even deserve a star for its horrible time and patient management. I came for an X-ray and had to wait for 2 hours with only 2 patients with flu in front of me.All credit to the nurse guy, he’s a pro and very friendly.But I definitely won’t come back here again!
My wife was having a problem with what she suspected was an inner ear infection due to constant dizziness. She went to this AFC facility. In mission valley, signed in and filled out the required documents which included questions regarding her present symptoms. She checked off a question that asked if she had a tempature and checked yes. She took her temperature prior to leaving her house and the temperature reading was 99.6... she thought that the reading meant she had a tempature. After she returned the paperwork to the front desk the receptionist said that she would have to check with a doctor first because my wife checked off that she had a tempature. She asked the receptionist if she could check her temperature but she said she did not have a thermometer handy and until she contacted the doctor she would have to wait outside. While waiting outside the doctor called her on her cell phone and asked her what other symptoms of Covid she might have,ie; cough, fatigue etc.. she said no and asked him if they could recheck her temperature and he said no and rudely told her she would have to go to another facility. She did and was taken care of with no problem. The new place took her temperature which was normal...
Everyone was very helpful and Alex the Medical Assistant was very nice and respectful. He did a very good job.
Waited incredibly long time. I was so sick They do understand that you go to them because you’re sick. Right? The nurse said they had a lot of staff leave had to train new people….awful.
I was forced to go to the Sharp ER when AFC Urgent Care Mission Valley turned me away because they were too busy and suggested I go to the ER instead. I am now stuck with a $1,800 bill from the ER for something the Urgent Care could have helped me with, the ER literally told me to go home an put a bandage on my finger, something Im sure the AFC dr could have done if they cared enough. Def do not recommend this place for lack of care and thanks so much for the bill.
Absolutely terrible. Took me almost two months and four phone calls to get test results. Good thing it was negative 🤷♂️ Second time I went I was instructed that my stomach problem was too severe to be seen with them (mild cramping and diarrhea) and they sent me to an emergency room that ended up costing me $1000 for a phone call and 2 pills of antibiotics. I know, that’s a lot for an urgent care to handle. Avoid at all costs. Incompetent 👍
The website indicates you can pre register for an appointment time... but apparently its not an appointment time. I waited 2 hours for my appointment time instead of walking right when they open, only to be told there were 5 people ahead of me and I would need to wait another 2 hours. I left and went to Scripps and was getting my vitals checked in 15 minutes.
I have been waiting for over an hour I was told 1n5/2 hrs when only 3 people ahead if me. When it should b my turn Im told 1 person in front of you. So now I wait longer. Check out is super long today also. A couple was here when I got here and they just left with paper work. I guess its the PA first day. Just a little frustrated. Im ready to be seen. However the staff is super nice. Also I guess you can check in and leave then come back which is total BS. Everyone has a first day just expect not to be seen fast.
Terrible. Wasted almost 2 hours and got a terrible doc with an accent. Didn’t introduce himself so I didn’t get his name. He didn’t even look at me and I suspect it’s because I am not white. I will never be back here again. I was in pain and did not feel like I visited an urgent care. Front Staff lady was real nice and the nurse was real nice but Doc was terrible.
This was the fastest wait I have ever had at an Urgent Care facility. Was very clean and professional. I was in and out of there in less than 30 minutes and given a prescription that was easy and painless to pick up at the nearby CVS.
Visited Sunday morning as they opened. Three staff members were present. All three were pleasant and professional. I was treated in a timely manner including registration, insurance and exam. They also directed me to a nearby pharmacy. Staff also followed up a few days later with phone call. Good job!
The first two employees that checked me in were super helpful and kind. The physician assistant they sent me to looked like he needed more help than me. Maybe hes been working long hours? Bad day? Not sure, but please call out next because it seemed like his judgement was clouded by stress or something. Now, Im unsure if my medical needs were met.
Friendly and excellent staff. They took great care of my mom and son!!
The wait wasnt too bad for me but I would recommend this place unless you have a cold or flu.I was worried about my safety and the urgency which wasnt handled well. This center did not provide reassurance nor did they treat me/take precautions. They asked me to sign discharged paperwork with incorrect information. When I told them I did not agree with the writing and asked for the copies of the paper, they changed their wording on paper THEN said they don’t have the ability to run urgent tests(but they are an urgent care center). If it’s urgent , go to the er or elsewhere. I could be wrong but I suspect insurance scamming here. I’m sure they billed my insurance without helping. Also my chief complaint was listed as abdominal pain. I specifically stated I did NOT have stomach pain when they kept asking me. Where are they getting this ?*****update: The ER I went to after informed me how useless this place was along with a friend. Even the ER told me to not go here anymore lol
I gave 2 stars for the friendly staff. The wait was very long, which wouldn’t have been as bad if they had helped people in order. Two people who came in a half an hour after me or even more were done before me, which was very frustrating. Also, waiting another 20-25 minutes to pay was terrible! My prescription was even ready as I sat still waiting to check out.
The fastest and most pleasant experience we’ve had at an urgent care facility. The staff were super nice and helpful. The only thing is the doctor that came to see my son didn’t introduce himself when he walked in the room but he was nice though.
Went on a Saturday at noon and the lights were shut off and no sign in the door indicating a lunch break or anything.. it’s very inconvenient now that I have to drive all the way to Clairemont when I already drove here. Do better, you are suppose to be open, or change your operation hours
The staff are always polite, and the facility is clean and well maintained. Your staff even go out of the way to make sure that patients arent worried about their situation.
Me and half a dozen other patients have been waiting for 2+ hours. People who are doing walk in covid tests are being seen before us. They keep saying 4 more people in front of you yet they arent calling anyone back so its not reassuring at all. I have seen multiple people getting tested for covid walk in without masks and they are not being forced to social distance. The lady next to me has asked 3 times when she will be seen and they keep saying 5 minutes and after 20 minutes she has to ask again. Its rediculous either you only want to test covid patients or you should genuinely do a first come first serve bases. Why make others wait just because they arent here for a covid test? I suggest going to an urgent care with no covid testing or going later in the day when they arent doing covid testing.
Polite staff, and visit was pleasant. However, I’m on day 11 of waiting for my COVID results... I have had friends who were tested after me and got there results back in 3 days from a different clinic. Wouldn’t recommend going there if you’re in need of a COVID-19 test.
After calling and seeing that they were opened I head to the location after more than 20 mins of driving to have the front desk say they aren’t taking any more patients for today. Also, the online website to pre-register doesn’t even work even though I was told on the phone I can do that before heading there. Horrible service.
Great experience. Very efficient, courteous and professional. Positive visit!! Thank you for the excellent service.
The staff was extremely prompt and friendly, and the wait time was quick. Honestly one of the best office visits Ive had!
ALEX AT THE MISSION VALLEY LOCATION IS VERY COOL AND DOWN TO EARTH!!! HE EXPLAINED EVERYTHING STEP BY STEP AND MADE MY VISIT STRESS FREE..THANKS AGAIN ALEX 🤙🏾🤙🏾
I came in very under the weather, but Alex made me feel like everything was going to be ok after my visit. Super guy
Ann is extremely rude at the front desk. The front 8ffice us the first impressing when coming in for care..people are tgere cuz they are sick and do not need attitude
Pay no attention to their hours of operation, because apparently they really don’t mean much. Tonight, they were turning away patients well before closing time. It’s a shame that these places run with no management, nor any concern for potential patients’ time - this place is terrible.
The doctor was very rude and judged me for an personal accident and questioned the fact that I was uncomfortable with getting a certain test, she also kept denying a pregnancy blood test but offered a blood test for something else when I just really need it to make sure I’m 100% not pregnant and they hurt me while they were taking my blood test they kept moving the needle I almost passed out. She knows that it’s possible that HCG levels can’t be found in a urine test if I’m low, so the fact that She did what she wanted and not what I wanted made me very upset. They made me come back again for another urine test and didn’t explain why.
I was seen relatively quickly and the staff was informative and friendly.
Thank you for all your effort! Everyone is so kind and helpful at Mission Valley!
Quick, efficient service by all. My diagnosis was spot on & my PCP was pleased with the correct antibiotic ordered. I would recommend AFC Mission Valley urgent care to family & friends. Thank you to PA Sarah Batte for your caring & sense of urgency.
Played some basketball and got a nice jammed finger that I felt something was more wrong so came in. Very friendly staff, the wait was about 20 minutes and everyone was professional. They did the x-rays etc and everything was prompt. Hopefully dont have to come here again for anything but I do recommend them. Easy parking. Some restaurants around here too if youre hungry after!
Got turned away based on ONE symptom as I was checking in. I was told there was no way to detect my symptom and to go to the hospital “do you understand?” I left in tears and luckily found another urgent care facility that had no problem taking me in and treating me. Would not recommend coming here very disappointed with the treatment.
Staff is pleasant and customer-oriented but obviously Revenue Generation is drilled into their routine and that drives all of their decisions from top to bottom.I presented an acute ankle injury to Doctor during examination, after which he ordered side view foot x-rays, which were taken and read as negative by technician. 2 weeks later (today) I shared my experience with my good friend whos been foot specialist at Kaiser Permanente for 25 years, who told me that based on my injury they should have taken weight-bearing (with me standing upright) x-ray of my foot.So I called AFC back this afternoon, explained situation, chalked it up to simple mistake and said I will take my time to come back in but I need to have correct x-ray taken showing proper views and weight bearing of bones so can get accurate depiction of my injury and bone status. 35 minutes, three increasingly strident engagements with non-cooperative and rigidly inflexible staffers led to zero progress, as the only option they could even visualize was me coming in, paying full price for another exam & x-ray, then taking up my case with Billing department afterward.Samerri at front desk was especially obstinate but x-ray technician no better. As I protested the absence of any awareness or sense of ownership of the situation by any of the staff (and my insistence that I would indeed post my experience on Yelp!) Samerri said Fine, go ahead and write your Yelp review and hung up on me. Stunning.I dont know anything about Alabama-based ownership group of this start-up is but obviously theyre very much for-profit, placing the almighty dollar above empowering or training any of their staff to have any leeway to deal with the inevitable mistake or to step in and make corrections. Its a shame, but what could/should have been a positive experience was allowed to go sideways 1st by Dr. ordering wrong x-ray (unfortunate, but Im sure that happens occasionally) to entire staff digging in and saying collectively screw you, weve got your money, youve already paid, we wont make it right.Again, pleasant staff until/unless something goes sideways. For this net result I would suggest avoiding this place unless for basic illness/injury.Lastly, Im certain that whatever response that AFC throws up here to my post is going to of course try to discredit/vilify my account of the experience and present their justification of inaccurate x-ray ordered & read and their rationalization of their far-less-than-adequate excuse for resolution. Dont buy it.I lived it, tried, to be reasonable -- gave AFC staff multiple chances to make this right. Ive already contested the AFC payment charge with my credit card issuer, payment been credited back to my account. Hopefully this review will serve as constructive feedback for AFC staff, ownership and potential patients.
Visiting Cali from texas, and somehow came down with strep my last two days here. Visited this clinic, and literally every single person I talked to was so nice and helpful. I dont have insurance either so they made sure to give me the cheapest alternatives. Great clinic! Highly reccomend, I was seen within an hour of being here
Was treated well by kind staff, and taken seriously by the doctor.
My daughter has been here twice and myself once. Everyone has always been nice and helpful, and they move as fast and efficiently as they can.
If you want to know whether or not you have covid, literally go anywhere but here. I have taken several tests throughout this pandemic, (including at peak times when numbers spiked much higher than this) and have never waited this long for results from any other testing place (walk up, drug store, dr’s office) The dr on staff told me to expect my results in 2-3 days and it’s going on day 5. Anytime I’ve called they seem annoyed and didn’t even have my information in their system correctly. How is it that I am INSURED yet the only test that was covered was the one that is free any place you go? What’s the point of being insured if you don’t even offer any sort of discount for the rapid test? My boyfriend (whom I live with) tested positive and I have all of the same symptoms. I am scheduled to work later today, unless I am able to provide my test results. Does anyone work here that could be of any assistance?
Got to the clinic as they were opening. The staff was very friendly and saw me in a timely manner and sent meds to nearby pharmacy to be filled. I was pleasantly surprised by the experience, I anticipated waiting forever to be seen but really the wait was just me filling out paperwork. Thank you!
This place sucks.I have been coming here for a couple of years and every time I come I experience something bad.Be aware that if you have free Covid testing through your insurance, DO NOT COME HERE.When they run your visit in the system they push it through as “urgent care visit” instead of doing the right thing and pushing it through as Covid testing so we are covered.
Amazing service. They were short staffed so they closed for lunch but I was still I. And out in less time than when I usually visit a urgent care. Everyone was kind, professional and personable!
Would not recommend coming here for Covid test, it takes up to 12 days to receive results. I was told up to 5 days originally but was hoping to receive earlier. Some friends who did the test at other clinics days after me received the result and I’m still waiting for it, it’s been 8 days so far. we were all exposed to same friend during the week and everyone received results except me.12 days is almost 14 days of quarantine...
- Address:8590 Rio San Diego Dr Suite 111, San Diego, CA 92108, United States
- Site:https://www.afcurgentcare.com/mission-valley/
- Phone:+1 619-736-4600
- Monday:8 AM–8 PM
- Tuesday:8 AM–8 PM
- Wednesday:8 AM–8 PM
- Thursday:8 AM–8 PM
- Friday:8 AM–8 PM
- Saturday:8 AM–6 PM
- Sunday:8 AM–6 PM
- On-site services:Yes
- Wheelchair-accessible car park:Yes
- Wheelchair-accessible entrance:Yes
- Wheelchair-accessible toilet:Yes
- Toilets:Yes
- Accepts new patients:Yes
- On-site parking:Yes
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