East Cliff Family Health Center

Find another provider if you can, because there are other options. I was used to long wait times, all the time, for calls or appointments. I finally had to find a new provider after waiting over an hour at an appointment for a check-up and never getting to see a doctor. (I just ended up having to leave because I needed to go to work afterwards.) Maybe set aside a lot of time if you want to make sure you’ll talk to someone on the phone, and don’t plan on needing to do anything else on the day of your appointments, because it could take much longer than you might expect. Also, the quality of care is really bad. You can find better care and get referrals to better providers somewhere else, like I did. I saw a chiropractor here, too, and only got one appointment every few months at most, with no x-rays, additional support, or other options. For context, insurance covers 2 visits to a chiropractor per month, and the more often you see one, the better. I have chronic pain from scoliosis which has continued to significantly worsen, and I just wish I’d found other providers sooner. I was a patient here for years before finally making that change for myself. It makes me disappointed that other people might be in the position that I was in, feeling stuck thinking you have to deal with this because maybe you don’t know better yet or don’t know there’s other options. It seems this place is simply overloaded with patients and so the staff is overworked, resulting in poor service and poor quality of care.

Looooooooong wait times but make sure to show up 20 minutes before your scheduled appointment so they can ask you if you have COVID symptoms, only to make you wait 1.5 hrs before telling you your appointment has been cancelled. I guess I’ll do my own Pap smear 🙄

Appointment are difficult to get. Weeks and longer out. Had to drive to location to schedule as phone system is overloaded. When I got my appt for my foot, the doctor was was a phychiatrist? The exam room floors were filthy, no basic supplies in bathroom on a Monday. I will be switching my PCP back to Drs. On Duty. Much better providers.

When I think it can’t get any worse it does. I’ve been coming here for over 10 years (old location and new) and I’ve had way to many complications, scares due to the negligence of staff when I was pregnant, waiting on hold for hours at a time never receiving a callback, providers constantly canceling or just being changed out of nowhere, and now they have my prescription down with no refills instead of automatic when it’s for being pre diabetic as well as dangerous to stop taking suddenly. Will be looking for new providers as of now.

I really hate to complain. Never had I had my drs office tell me until today that they dont have time to call pharmacies to find out one who has medications in stock. Ive called 4 Pharmacies to ask if it was in stock with the response of we can only release that info to your dr. Im at a loss. So if the care team wont call I guess we go with out meds? Makes no sense to me. Dont arrive one minute late and dont ask for help getting Meds filled. Very frustrating. Were left with no options

Been a patient here since I was a teenager and there is always an issue. One time I went a month without my mental health prescription, because the office would not answer the phone / callback to put in my refill. The other day I made an appointment at the East Cliff location, as the receptionist said on the phone, yet when I showed up they told me the appointment was at a different location, 20 minutes farther from my home. She tried to tell me they are not my PCP, even though I had my Alliance card with them listed as my PCP. Needing to be seen that day, I drove to the other location, and when I tried to check in, the receptionist at that location told me that my appointment had just been cancelled. I never cancelled my appointment, and I am assuming the lady at the first office cancelled it once I became frustrated with her. I told them I never cancelled it, and they did that without my permission. She told me there wasnt anything she could do about it other than put me on the waitlist to be seen another 20minutes later. This makes no sense to me as I was on time to my appointment, and there was only one other patient at the office, so where was the doctor I had an appointment to see. At this appointment the doctor ordered labs, telling me to drink 8oz of fluid before my lab. At the lab, the technician said I was actually supposed to fast before the lab, the exact opposite of what the provider told me, making me have to come back another day, very inconvenient. Today my lab results were ready, so I called the office since no one ever contacted me. The automated system made me register for a callback since there was a wait. I never got a callback. I tried calling again later, 5 more times, and each time I was redirected to an answering service that cannot help me with anything other than send a message to the office for a callback, which I had already done, but still put another callback request in. I tried to text the office with the number given on the automated system, only to receive an automatic reply telling me no agents are available, even though this was during business hours. I tried to log into my patient portal, which continued to say my last name was incorrect every time. I finally spelled my last name wrong and was able to log in (now I know they have my name wrong in my files), and found my lab results, which had been available and had a note next to them telling the provider to contact me with my results...yet they never called over the entire day and I am the one who had to bend over backwards to find out my lab results! I will honestly be surprised if they ever call me back to notify me of my lab results, which I had to find and decipher on my own. Oh yeah, and when I told my provider that I was supposed to fast before my lab, she said oops sorry we forgot to mention that, it happens all the time. Extremely frustrating experience being a patient here.

I wish I could leave less than 1 star. Was trying to get a hold of anyone for more than 2 weeks through their phone line. When you call their line - they never call back or you spend hours on hold and then abrupt the call. Tried texting them - took days of texting to finally speak with representative and she refused to make an appointment because she needs a consent form. I can sit with my parents HOURS praying our call will be answered. She also refused to provide a consent form so my parents can sign it. She recommended me to call back knowing it took me WEEKS to get someone to talk to. Unbelievable, terrible and very inhuman. Definitely wont recommend this facility to anyone

I have been at this clinic for about 4 years, had 4 Dr all but the first wanna wear assigned to me without my knowledge. But I must say Dr. Hennessey is by far the worst there, disrespectful uneducated on my condition unconcerned with my illnesses down right dysfunctional. The office is inconsistent with phone calls (from down right not calling back, messages, or even answering the phone in the first place,) filling out paperwork. If you don’t mind not getting your prescriptions on time or getting them at all, the inability to talk to your doctor or nurse or care team, or be treated like a human then this is your place but if not DO NOT WASTE YOUR TIME, OR HEALTH it will be horrible. I I had never gone there in the first place!!!!!!

I had my first ultra sound scheduled here and everything was so well organised. The treatment was really good. These people are hard working, polite and great. I had awesome experience with doctor Salla Henessey, she understood me very well and was earful to all my concerns. She was very gentle in guiding me with ultra sound and pap smear test. It was a breeze and I loved having known you. Thank you so much for treating me with so much care. I appreciate everyone working there. Doctors assistant Alejandra helped me feel comfortable.

This office is deplorable. I have fought with them over my long term medical drugs for two years now. The Dr. I used to see was wonderful but she left! I am done! They call up as if they know nothing about me when I have been to their clinic twice a month the past few months and . Just now a nurse called up and was so condescending to me and then hung up when I told her to stop interrupting me when I would attempt to speak.So upset right now and what makes it worse they have failed to refill my high blood pressure pills - thats a strong message, isnt it.

The staff is always friendly and courteous and become very familiar if you visit often. The Clinic is kept remarkably clean and is nicer than many private offices Ive been too in the past. The art on the walls kick ass. The doctors are the best doctors Ive ever had in my life and Im so fortunate to have found this place. If youre on CCA, sign up for this place.

This clinic has been extremely helpful to my family and I. We started going here when I became pregnant, and since then we have been offered numerous services we didnt know existed! The staff is friendly and helpful and they remember my family. Some of the nurses can be stern, but I appreciate that.

I have always had a great experience at East Cliff Family Health. The atmosphere is nice and the staff are friendly and helpful. Doctor Julia is so kind and warm, Ive always had good experiences with her. I am now moving and I will miss them! Thanks East Cliff!

My children and I have been treated exceptionally well over the years of going to the same doctor here, through all the moves and growing pains on both sides.

Staff was really nice. Gabriella and Dr. Mark were helpful and very professional. They answered all my questions and took care of all my health needs.

Spare yourself the misery of dealing with this place, they never pick up the phone, rarely ever call back even when they say they will call back 6 times, doctors dont do their job, the surgery center i needed a refferal to was appalled at the lack of care in filling out the refferal form, now the doctor is avoiding doing his job and sending it back.

It used to be nice. I called for make an appointment and the lady was so rude and impolite. Some of good receptionist were gone. Getting worse.

I’ve calling multiple times to set an appointment for my son and whoever is upfront at the desk keeps hanging on me.

Always short on vaccines, never answer the phone on hold for 3 hours each time was hung up on during normal call hours.

I have possible pneumonia and they refused to see me in person when I tried to make an appointment

Called for a ob appointment and they said they didn’t had any specialist here to go to the ER or somewhere else to receive services.

It’s been a year and no return call

Nice place and they are helpful

I had always been happy with the service until they made me arrive 15 minutes early, they moved me to the room and left me waiting for more than an hour. My daughter was sick, she had coughing fits. The assistant didnt even come back to say, the doctor is with other patients in a room. moment is With you I left us and you never showed up, I left with my daughter very badly without any service