ARCpoint Labs of The Woodlands

My physician sent me here for serum tears--I was DELIGHTED with their customer service, from making the apt to the actual blood draw (they use this brilliant little blood draw tool that makes it virtually pain free). The owner spoke with me and explained the whole process, and was kind and educational. With regards to the serum tears, Ive been using them for 24 hours and my eyes already feel significantly better. I would give them TEN stars if I could.

Excellent reception...very organized. I recommend everybody to have their lab work done here. I am very happy to recommend.

One of the beat places to go for your BAT, drug screening purposes. Let me add, they have a variety of available services that I did not mention. Wonderful staff, extremely clean, and professional atmosphere. A must place to send your professional staff.

First I called to see if I could move my appointment time to an hour sooner and she wasn’t very nice. But when we arrived she had me fill out paperwork for the sneak peek (gender testing). Although she didn’t give me the right info to fill it out. I was supposed to have a barcode number and well as other things from the testing kit to fill out on my paperwork that she had no idea about . She was quick to fix the problem but was a bit confused and all over the place saying it was a new testing kit and she wasn’t familiar with it . That left me a bit uneasy hoping that the results will come in correctly, if at all. When she took my blood she did perfectly fine with the needle but ended up getting drops of my blood in many different areas of the room. Which I’ve never had happen before. My husband said he is thankful it was a one time thing because he didn’t want to have to go back. It works if you’re in a pinch but definitely not the most professional place.

Cece was AMAZING!! I wish I knew about this establishment during this 3 year fight for my children. Not only is she very professional and very knowledgeable and easy to talk to. She is also a very understanding and caring and quite frankly one of the nicest women I have met in a long time. If you’ve ever been through a situation like I have been through and am going through, you understand the absolute necessity of somebody treating you like a Person or friend instead of an animal. I highly recommend she is awesome.

As a chronic dry eye sufferer, I have experienced greater relief with the use of serum tears, than from any other form of treatment. The professional staff at ARCpoint lab makes this process convenient and safe with appointment availability and same day processing of my serum tears rx. I highly recommend their services.

The Tech was great! Her name was Cece .She went above and beyond to help me. I so appreciated her assistance.

Great service with my finger printing! Very patient and helpful!! They are the best! Highly recommended!

The best experience I have had. Hate needles, but CeCe was awesome, and I didnt feel a thing!!!!!

Best place by for for DOT tests. Got here at 3:05 left by 3:20 for a pre employment. Will continue to request them when needed.

Fingerprints from PrintScan are here, btw. The machine is sensitive, but the people are friendly and patient. I had to redo my pinky and thumb like 5 times lol

The staff is extremely helpful and patient. I am grateful for the professionalism and the comfortable environment.

Very professional; very knowledgeable and answered any and all questions I had. Highly recommend this

Cece was great and very sweet! Would definitely come back

Nice place. Everything was good and quick!

Friendly, fast and efficient. My tech found a vein and I didnt even feel it!!! And you are given prices upfront without receiving additional charges months later. I love ARCpoint labs!

CeCe was very Quick with the process and was super nice.

I go there every 2 weeks for a vitamin B and C shot, it doesn’t hurt at all the people are so friendly. I’ve even got blood work done there and my results come back so quickly with an expiration too!

Super cool lady at front desk is super amazing! The whole staff are very patient with your needs!!

I am not a fan of blood draws (who is) but they made it so easy, I felt very taken care of, and was in and out in no time! Highly recommend.

Cece is amazing! Always so helpful & makes our check in process as smooth & easy as possible.

Ive been to ARCpoint twice for different services and both times the staff was friendly and helpful. My appointments were on time and I did not have to wait longer than a couple of minutes. Services were quick and results received timely and as promised.

Fast and affordable service

I made an hour drive to this location for a TWIC card background check. I opted to do a walk-in instead of appointment. The receptionist was very rude and discourteous to me. It’s not what she said but how it was said combined with her body language. Communication is over 50% not verbal. I was informed that it was a 3 hour wait for walk-ins and I should have made an appointment. In my opinion I think walk-ins should not be an option if they are going to be rude about walking in.To the owner…. This woman working your front desk is the first thing people see and interact with. From one business owner to another, replace her.

Cece is great and very funny, awesome team

I schedule an appointment yesterday at this place for biometric for my TWIC Card.The staffs are nice. The waiting time is decent. I bring the required documents: US passport and Driver license. They scan my passport, they took my finger print, took my picture. Pay the fee $125.25.And they give me the paper receipt and I got a confirmation transaction on my email.Thank you guys. That was pleasant experience.

Cece was so sweet and got me in and out

Cecilia was very patient and easy to work with!

Cece and Harrison were absolutely incredible with what I needed to get done here. They were so helpful and accommodating when I was there. Very happy with the service and would recommend this place to everyone!

Arcpoint Labs of The Woodlands provided me with excellent service during my recent visit. The staff was professional and welcoming, and the facility was clean and well-equipped. I highly recommend their reliable testing services.

Cece Worley is very great and Knowledgeable.

Cecelia is wonderful always helpful and courteous. ARC point labs would not be as great as it is with her !!!

I am generally not a complainer, but I felt the need to inform potential clients.I would HIGHLY discourage the use of this facility for TSA Precheck. I waited for 30 minutes after the appointment time. When finally seen by the representative, I walked into the appointment room and sat down. The representative looked at me with a blank stare, so I stared back. After about 30 seconds, she raised her eyebrows and said, “I’m waiting for your documents. Come prepared.” Note—I was fully prepared at my appointment time. I went to hand her my driver’s license, as directed by TSA’s website, and she said, “I don’t need that. I need your passport.” During the fingerprinting process, I took my hand away too soon. I apologized and she said, “put your hand back! I’ll tell you when to remove it.” The experience was extremely unpleasant, much like a TSA agent at the airport. While in theory this makes sense, the representive has no reason for this attitude since she sits all day, listens to spa music, and sits beside an essential oil diffuser.NEVER AGAIN. Woodlands residents, I highly encourage you to make the drive to Houston to save your time and sanity.

While staff was courteous and very apologetic, I had an appointment with their facility since last month. They did not call to inform me that a machine that was needed today was broken until after making the drive to the Woodlands.

I had an appointment scheduled for 3 weeks. Ivarrived on time. I waited 40 minutes to be told the fingerprint machine was down. They do not reschedule so I had to wait for them to fix the machine. Do not recommend this place!

This place is top notch. Cici is so informative and nice I recommend their services

Very long story short, through a Google search, I met the Woodlands team over a year ago when COVID first kicked off. My Company needed their services, and Ms. Kathleen and her team were quick to oblige. Their location is convenient, and their Customer Service is top tier! Mela is a gem! Shes the real MVP! Whenever we need her (which is way more often than Id like to admit), shes readily available. Our Executive team, HR and Safety departments use this location for business and personal reasons, primarily for COVID testing and vaccine administering (individual and mass) for ourselves and families. Never any issues, always consistent. Ive personally used them for other services outside of work and am very happy. They have set the bar indeed!

Superb service and customer interaction. Very professional and the testing was quick, easy, and painless. I would definitely recommend Arc Point for any Covid related issues whether its to get tested or vaccinated. All the employees are courteous and kind and make you feel at home. 5 *s for sure!

Could not have had a better experience. I used this team for a corporate event that needed onsite testing for international attendees. From start to finish, professional, friendly, easy and cost effective. The manager, Mela is amazing. You cant go wrong with this service.

The staff here were AWESOME!! Both CeCe and Telvin went above and beyond expectations to accommodate my needs. A+ on customer service, as that is truly hard to find these days! Keep up the great work!

If you need dependable, accuracy and clean lab services. This is the lab I 110% recommend! The service is professional, courteous and delivers quality results to the client in a timely manner.

Great service, quick & professional attitude!

CeCe is awesome and the best. I have never had better nor treated better. We go way back, 2 doctor offices. Shes a keeper.

I am very particular when it comes to who I choose for any vaccines or shots due to past experiences. The team at ArcPoint was fantastic! I felt completely at ease completing all of my preliminary paperwork. The environment of the labs was calm and soothing despite the fact I was there for a shot. I will definitely be using ARCpoint labs again!

Our family had covid testing done here. The location is convenient, they have same day appointments available online and there was no wait once we arrived and no other patients waiting around. The test results were available quicker than stated. Overall a great experience.

ALL my Covid testing, vaccines, and Bloodwork i do HERE! Clean, friendly, quick, convenient! CEE CEE is THE BEST nurse! All the people in here writing negative reviews are out of their minds! I go here for ALL my work needs, I have NEVER had a problem with scheduling, waiting, results! EVER. You can literally schedule your appointment ONLINE, and walk in with a QR code at the time of your appointment.....

Requirements for boarding before a cruise required a Covid test 48 hrs. prior to boarding. My wife and I went to a major pharmacy yesterday at different times for a PCR test. When she went some 30 minutes after me she was told that my sample had just been sent in, but hers would be sent that evening. At 10 AM the next morning neither sample had been received by the labs.Fortunately when my wife was told the sample would be sent in late, we immediately called Kathleen at ARCpoint Labs who graciously scheduled us in two hours later for an antigen test. The staff was very efficient and professional and we received results some 15 minutes after leaving the lab!!!So if you are needing travel related tests, call ARCpoint Labs!!! Very well worth every penny!!!!

I went for a Rapid COVID test in order to travel internationally. Traveling at this time is super stressful with all the requirements. The staff at ARCpoint Labs were very professional and supportive during this stressful time. I am very grateful to them as they eased my anxiety by getting the results so quickly and easily.

I normally do not share reviews on anything because I think some else should do it. Today I am that someone. Speaking with the representative Mr. Telvin Flowers via phone helped me tremendously! If I have any issues I know who to call. Service 10/10

This place was amazing! The whole staff was nice, the place was extremely neat and clean. They were nice and easy when giving me the Covid test, I have been tested twice at other facilities and they were rushing and rough when testing me. I would highly recommend this place for any type of testing, you won’t be disappointed at all P.S. your results will be back in 15 min with rapid testing and the prices are worth it!

Both experiences I had a ARCpoint Labs has been great! The tests were administered quickly and with almost no discomfort. I had no waiting time. Highly recommend ARCpoint Labs for all of your medical testing.

Great staff, everyone was helpful, service was quick and easy and the report came in a timely fashion with an explanation! Awesome experience, love the convenience.

I want to thank CeCe and Harrison for the smooth process and knowledge and quick turn-around for testing results. I would recommend using ARC point the Woodlands and urge to use the Ez pass as well.

Love this place and Cece was so helpful to me

Wonderful place, better customer service and amazing overall experience whether TSA Pre-check or drug testing. Staff is very helpful and patient with customers. 10/10

I had a really great experience from the moment I showed up to the moment I left, the staff was very kind and professional to me and was in and out of the office in a very timely manner and I greatly appreciate it.I had a flight the next day out of the continental USA and my destination required this particular test , and they required it quickly, so once again I’m glad & impressed with the professionals @ Arc point labs for making that happen.Thank you guy

I reviewed and phoned several sites for getting a fourth booster shot and also a PCR test and found that ARC services matched my schedule and strong positive reviews . I was able to walk in and was greeted by CeCe who set up my appointments for both booster and PCR quickly with such easy and professional acumen.So far I have had my booster from CeCe and was in and out within less than 10 minutes. Highly recommend ARCpoint Labs of The Woodlands.

I was in need of a PCR test to travel internationally and was truly impressed with their prompt and professional service. Results were returned within 48 hours which eased my mind while preparing for my departure. Mela S. was exceptional. I definitely recommend Arc Labs for your testing needs.

Cece is amazing!! She is the best and I always recommend her when patients ask where they can go get labs or covid tests done!! She is great about getting them in quick and always professional!

Good service; good price. thanks

I have been coming to Arcpoint labs for several months now and have really enjoyed the B and C vitamin injections. The staff is great as well.

The lab is very professional and timely and I appreciate being able to make an appointment. Cece Vaughn is friendly and helpful. I’ve also recommended them to other family and friends.

Great service. Staff was great and so kind. I was in and out. Results received almost immediately. The only issue for me was they were a tad costly, but you definitely get what you pay for.

From scheduling to the actual experience this was by far the easiest covid test I have done. I scheduled online, completed the online necessary paperwork and walked in within a few hours. I also received my results within an hour. The whole experience was quick and easy.

I have never been treated so poorly in my entire life at any place of business. I came by to do a voluntary screening for a new employer. Apparently I did not produce enough of a sample and was told that I had to wait there for two hours and try again. I explained that I could not wait because I had to take my son to another appointment and that I could come back as soon as I was finished or could reschedule for the next day. The lab assistant then proceeded to threaten me with reporting me to my prospective employer as a “refusal” of the test. I was spoken to as if I was a criminal and she was my parole officer. This is completely unacceptable on all fronts and I will be filing a complaint with the bbb.

Nice lab with helpful polite staff.Dont prepay unless you are sure you are going to make the appointment.They do refund your money, and are happy to do so, but it gets a little disjointed.I use this lab a lot.

Unfortunately PCR test did not come in within 48 hours and had to miss my flight. Obviously I am not impressed. There was no quick way to get their response neither on the phone nor website. would have been nice to get the result direct from their web.After the initial writeup, Kathleeen from ARCpoint called to rectify the situation on Saturday. It was quick, identified the problem, she immediately sent the result. Thus, I revise my rating. Thanks.

Kathleen and the ARCpoint Labs staff provided a clean, professional and inviting experience. My wife and I needed to get a specific Covid test for an out of state trip we are taking and Kathleen was able to help us identify what test we needed and when we needed to get it in order to meet the states requirements. We definitely recommend them for all your lab testing needs.

Highly recommend this place. I got my covid test done here, and I got the result in less than 20 minutes (they had said 1 hour). I had the test done at another place and it was horrible, here, they were so gentle and it didnt hurt as much. Everything looked cleaned and staff was very nice!

I went to have have my Covid vacc done and seen Cece. She was very fast, I was in and out in no time. The place was very clean also so that was a plus.

Harrison did a great job of distracting me while I received my B12 shot. Very clean and organized place.

Great place, and staff. I had an appointment set for 930, arrived just after 9, and was back in my truck before 915, got my results 40 minutes later

A lady who doesnt enjoy their job (obviously) answered the phone, but wouldnt (or maybe couldnt?) answer a simple question after I confirmed its appointment only -- What times are available, if any, today for me to come in and complete my test? The only response she wanted to give was very rude & condescending. Ill go somewhere else.

Spoke with Mr. Telvin Flowers over the phone. He was so professional, patient, and knowledgeable of every question I asked him. We need more people in our offices like him.

I am giving 5 stars to the place that I work at because I love my job. I love the people I meet that come in and also love working with my co workers.

Weve had our 1 year old tested for Covid here twice, its brand new, super clean and the ladies who run it are extremely nice and patient with a crazy screaming kid. I feel much safer taking my child here for testing than a hospital where they can get exposed to many more people and potentially many more illnesses. Also, with kids, drive thru Covid testing just doesnt work. My husband will also be going here for Covid testing before he travels overseas for work as its required for travel. I highly recommend ARCpoint labs for any lab work you need done.

Went smoothly no issues

Mrs.Cece took care of my husband for his covid vaccine. She was very friendly and helpful with our questions

Great service! I cant recommend this place enough. They were fast, friendly and went above and beyond. Id definitely go back.

The Woodlands BEST lab!! Great friendly team! Clean organized facility! Schedule online, and walk right in!!

Very nice and friendly place

This is a great option for bloodwork. I go to ARCpoint Labs to know where I stand with a1c before my doctor does.Nice lab.

I required a rare pcr rapid test due to travel to Puerto Rico. The staff was prompt and professional. Perfect experience.

Was really good fast and workers were really nice

Had a great experience with Cece at arcpoint labs. Easy walk in service, clean office and friendly professional service by Cece!

Cece was awesome! She made everything fast, easy, and was super nice

Excellent Customer Service! These folks make having to take a UA ok!

As soon as we stepped through the door we were greeted and didn’t wait for not even 5 mins. Very professional, sanitary and clean all around.

Wonderful, welcoming and competent staff. Efficient in obtaining specimens. Timely results.

Both CC and Harrison were very professional.

I highly recommend ARCpoint. The staff is extremely friendly and helpful. There wasn’t a wait and I received my results very quickly as promised.

Super quick fingerprinting!!!

Great customer service and treatment. Mrs Cece was very friendly.

Went in to get my blood drawn barely took 5 minutes and i didn’t even feel a thing :)

Wonderful Staff. The lady at the front desk is very helpful.

A very professional work place. And I would like to thank Mr. Telvin Flowers on being a very respectful worker.

Great, fast & efficient service

In and out in no time. Very professional staff and clean facility.I showed up early, and they took me in. I was in and out in less than 5 minutes.

Fast, friendly and affordable

Super sweet people, great phlebotomists, usually able to take walk ins

Great experience!

Service and office staff was excellent!!!!

Telvin Flowers was very polite with me today!!! 👍🏾 way 2 go Telvin

Prompt, efficient, good communication and knowedgable!

Everything top of the line! Foremost the service was superior!!! Kudos to Kathleen and the rest of the staff!!!

Needed a Covid test for travel. Great service. Right on time.

Everyone was very helpful and professional. The results came quickly which was very appreciated.

Very efficient establishment. Victoria did a great job!

Love this place. Very easy process with a very professional staff.

Good

Really nice

The lady at the front desk was extremely helpful

Very kind , great professional service, and results when promised!

We were in urgent need of a PCR test. ARCpoint came through for us

Very professional

Telvin was so helpful and patient! Thanks so much.

Super fast, clean, easy to schedule, friendly staff!

Theyre taking way too long to get me my results and holding me back from getting a job

Super fast tests. Great staff and facility

Nice and friendly staff! Great service!

Super friendly.

Good turn around time and service at the location.

Very professional, fast service . ☺️

Very friendly, fast, and professional

Quick service and friendly staff!

Easy parking, Quick test and painless.

Quick efficient visit at this well run lab.

Awesome and professional staff !

No one ever called with results.

Very nice, very professional

Great staff and service

In and out really fast.

Not recommended.

Everyone was very informative

All as expected.

Excellent service