Baystate Brightwood Health Center

Was trying to come back to work and be accommodated for some health concerns but it looks like everything I was speaking was not being heard. The pain I constantly feel is something I dont wish upon anybody. May you guys hire better doctors.Also the last couple of times I dropped off my work papers for my accommodation someone supposedly will always lose them.If you dont want to assist your patients just say that.

Started going there in 2007 when I first came here. It was the best clinic in my eyes for over a decade. It’s completely different now, they don’t answer the phone, they don’t call back, they don’t check in. Absolutely nothing oh and good luck trying to switch your pcp. I miss Dr.Bell sooooo much, hope he’s doing good, place fell apart when he left.

Its sad how this place has changed so much. Concerns are not addressed, the staff does not care how you feel. To be able to see a doctor you have to wait months, they do nothing to keep the patient in the clinic. Right now I feel so frustrated.

This place is absolutely horrible. Staff have a horrible attitude over the phone as if it bothers them that you are calling. Concerns aren’t addressed no one knows what they are doing. Refills aren’t filled or take days on out even with important meds. Wouldn’t recommend it to anyone!

Rather keep prescribing meds Instead of taking care of the problem!! So tired of them not listening to my concerns

It’s worst place to go if ur a chronic patient who have a primary doctor there , it’s Closed to impossible to get a hold of the primary care doctor...

Doctor Rivera is amazing

3 hours for an appointment 1 hour waiting outside 1 hour waiting for the doctor 1 hour after she arrives omg always the same