Mercy-GoHealth Urgent Care

Wendy and Caitlin are amazing... they were quick and efficient to determine that I indeed broke my arm/wrist. They showed empathy and we laughed a little... Thank you ladies for a great experience in my time of need of medical assistance!! You two are amazing!!

The reception and check in went great, everyone was great. Some bald guy came in, never introduced himself- I have no idea who he was. Knuckle jabbed me a couple of times in the back, did a 1 second listen to my heart and that was it. Sad. Absolutely, sad. Ill never go back

Got in quickly. Staff was great and super caring. The NP actually listened to me. I have been to this clinic before & will use it again!

My daughter doesnt have a credit card, so GoHealth refused care, even though 100% of her costs are covered by insurance. She instead went to Ambulatory care the next day and was diagnosed Covid +. Epic fail on GoHealths part.

The doctor and nurse practitioner were very nice. I couldnt hear out of my left ear and they fixed the problem so fast! I feel relieved!

I was seen promptly and discretely. The staff and doctor were kind and efficient, and I am already feeling better after two days of antibiotics. Excellent care!

We are always in and out quickly with or without an appointment. Providers have always been so kind to us and informative. (Sunshine East location)Our kids particularly like Wynter (apologies if the spelling is incorrect!). She’s so kind and playful with them

The nurse practitioner who took care of me really made me feel at ease and assuaged my concerns. I was however shocked by the request to put a method of payment down without even knowing the max amount I could be charged for my visit. A practice like that makes healthcare feel unaffordable and inaccessible and I would recommend reconsidering this policy.

Being from out of town I did not know what to expect. Everyone was friendly and efficient. I was treated in a very respectable amount of time and we were on our way again. I was very impressed. Thank you.

Showed up at 7:30 and they said I’d have to go to emergency room. Says their open til 8. Son was in pain and needed stitches, had to drive much further to be seen. Thanks a lot Mercy

This clinic is staff by amazing people. I was seen incredibly fast. The staff made me feel comfortable and quickly addressed my needs. So thankful to have this urgent care in town. Thank you guys.

I have been to urgent care and to emergency rooms and always had to wait, sometimes for hours. When you are hurting time is very important. I was seen right away, staff were friendly and diagnosis was quick. How can you ask for more.

I have been there twice I will not go back. They didn’t help me at all I went in with an ear ache they just told me it was wax buildup. I had conjunctivitis they said they couldn’t treat that either. I didn’t get to discuss the chest congestion or cough I figured they wouldn’t help that either.

The medical service was good back in January of 2023 and I was charged a $50 copay to see if I had Covid…Billing was handled incorrectly by Mercy-GoHealth and my insurance initially denied payment…Mercy-GoHealth finally rebilled it correctly and my insurance paid it and informed me that there shld not have been a copay on this service… This happened sometime in April of 2024…I have been trying to get my $50 refund back ever since… Multiple emails and around 15 calls later I still don’t have my refund… The people I have talked to were very nice, although English was not their primary language, I understood almost all of them well enough to get the gist of what they were telling me…The problem is I never get the refund and every call tells me I shld get in 10 to 14 working days…I would advise not paying them a dime until your insurance tells you that you owe them something…I am surprised Mercy works with a company like this… Beware…Update… I finally received my refund… I almost passed out from the shock, but I did get… Thank you Mercy-GoHealth!!!

A complete waste of time I went in with concerns of my blood sugar, and doctor wouldn’t test, walked in spent one minute and left. Second time of completely doing nothing here, will never come back.

The staff was so good with my 5 yr old, it was super easy to schedule a safe-my-place appointment, and they got us in and out in 20 mins. Super convenient

The nurses and dr was awesome with my little guy needing stitches. Made the appointment not so scary

I was treated in a professional, courteous & caring manner by everyone. I recommend the Mercy Urgent Care clinic located on East Sunshine, Springfield, MO.

Went in with shortness of breath. My vitals were taken, and I was advised to go to the ER due to low blood oxygen. This facility provided no care other than to take vitals.

The staff and doctor were very professional and friendly! I will definitely use this clinic again.

I liked best, the receptionists, the nurses and the doctors. Also, how quickly they got me in to be seen.

I was seen by the doctor immediately who made a diagnoses and prescribed the medication. All personnel were very helpful

Everyone on staff was friendly and professional. I was really embarrassed about my issue and the put me at ease and took care of it right away.

Personel was very friendly and made me feel comfortable. Will definitely go back in the future!

I received timely and appropriate treatment for a leg injury. The Doctors prognosis proved correct. I know where to go should there be another incident!

Made appointment online. Checked in when I got there and in and out in less than 30 mins. The staff was great and very friendly!

I was very passively looked at, resulting in an ER visit that also did nothing. I was not pleased because my issue was not taken seriously.

Very easy to register online. Nurses were great. So was provider. My only negative is the main provider (doctor?) did not introduce himself, so I had no idea if he was a doctor, NP, or what, I guess you have to ask. But the care was good and fast. I was in and out in 30 minutes. Location is easy to get to.

It was very efficient and friendly. I was very lucky to be in and out within 40 minutes. I would recommend coming here.

All of the staff was very Nice, professional, and provided excellent care. Great customer service. I was a walk in afraid I was there too late. They took care of me and got me in right away. The NP was compassionate and made the best choices helping me with my migraine. Very much appreciated!!! Today I am without a migraine after having one for most of two weeks.

The few times I’ve needed their services it’s been easy to schedule a visit & I’ve been seen right on time. The care was thorough & informative & the staff were knowledgeable, compassionate & honest. When my recent medical issue was beyond the scope of services they could provide, they had me in & out in 15 min & notified the ER I was coming & provided their assessment. Highly recommend!

I really felt that the Dr didnt care about how I was feeling and he didnt run test . I was in and out in less than 5 mins .. Im not happy .

I liked The ease of scheduling an appointment when I couldnt get into my doctor for almost 2 weeks. The doctor was very nice and helpful. I did feel that the doctor was at a disadvantage. They scheduled appointments for every 15 minutes, plus they were trying to take walk-ins. When you do that neither the doctor nor the patient has time for maybe what they need or would like to say. I dont think they even had a scheduled time for lunch which is not good. Every doctor and nurse needs a downtime. And he was the only Doctor there that day. Kudos to the staff for working through that

Went in 2/4 because I tested positive for Covid and thought I may also have strep throat due to all the white spots on my tonsils and they were swollen. Nurse acted like I was just a huge annoyance, acted very short me with every word she spoke.treated me like I’m an idiot when I told her I was there for Covid she literally said “what do you want us to do about it?” I said well isn’t there some medicine now used to treat Covid? She said “not for you it’s for high risk patients.” Then she tested me for strep. The doctor comes in and acts exactly the same way. And again literally said “what do you want me to do for you?” Again very curt like I’m really just annoying them. He went over a series of names of medications he could prescribe all of which were just over the counter stuff. and then he said do you want the Paxlovid? I said I don’t know you acting like it won’t help me so I guess not? He wrote me a note for work and sent me out. I got nothing but short, curt answers and attitude. Literally no help. See, what I think a doctor is supposed to do is say here’s your options here’s what they do, I think this would help or wouldn’t help etc … they just wanted me to go away.

Mercy Go Health on East Sunshine was a great experience. I woke up in the night and knew I needed treatment so I got online and made an appointment. I arrived about 20 minutes early. They got me in and out in about 25 minutes. I didn’t wait for a room longer than 5 minutes. They had to run a test and I got results and treatment in about 25 minutes from the time I entered the door and exited the door. For a doctor visit, it was a great experience! Highly recommend!

They gave me appointment at the spot, after 5 mins , they attend my son so nicely, its all great 😊

The provider here is okay. The nursing staff REALLY needs to revisit some education on how to approach pediatric patients with therapeutic communication in mind. Telling a 5 year old they need to quickly get their strep swab done because the other patients are waiting and acting annoyed when a parent says they will not be held down for their swab is not it. At all. None of the staff even took the time to introduce themselves to my daughter before trying to stick something in her mouth.

Got me in and out fast. Stated me on meds that had me feeling better in 3 days.

First visit 5 starsSecond visit 0 starsI gave 2 stars for the benefit of the doubt that maybe this is a rare occasion since my first visit went so wellObviously the 5 star review was for meeting expectations in all areas. Roughly a year ago.The 0, is because the doctors treatment from the line of questions, tone of voice, physical demeanor application of treatment/assessment, was cruel. I was antoganized, berated and scrutinized for simply wanting a second opinion from a visit to another clinic earlier that day. Someone who is already sick, in pain and likely, if not obviously, having a difficult time phrasing his thoughts, was interrogated instead of treated, i was at a point in our conversation where i was actually scared to contradict the notes made with the exception for the one made that was polar opposite of the truth, regardless of how detrimental even a loose translation (such as vomiting blood vs blood in the mucus THUS blood in the vomit) can be in the medical field. Which is the whole reason a second opinion ,and second set of notes can be vital. Different doctors come across different things and different patients so they might be able to ask questions and be able to give different conclusions or guidance. Even if they do their full normal assessment and come to the same conclusion at least that will be comfort to affirm they patient is doing the right thing and nothing was missed. Yet, ultimately, me caring for my health and my ability to care for my family was an insult to this doctor and a waste of his time.

The Doctor was great and everyone else. He knew exactly what I needed for medicine ots only been since Tuesday I feel great much much better thank you Dr. WEISE you rock

The nurse was rude and when I asked the Dr how to make a complaint he laughed and the visit was for my child. I then asked how to make a complaint and the Dr said figure it out yourself. I definitely would not recommend going here at all, especially if it is for your child.

Everyone was pleasant and the doctor was honest about what she could and couldnt do for me.

My 5 year old got sick over the weekend and urgent care was our only option. I called because there were no more time slots. They told me that they don’t accept walk ins if the time slots are full, which is strange since it is a walk in urgent care. Then she said if we got there immediately they could see her. They swabbed her throat without even looking at it first and then sent us on our way after admitting that the sample wasn’t good. $50 and no treatment. They acted like it was more of a priority to get out on time then see my sick child and were actively turning patients away even though the place was empty. Would not recommend.

My husband was very congested, sore and swollen throat, tested positive on Covid home test was very rudely told it would be over a 4 hour wait or she’d make us an appointment to come back . Told her we were 30 miles away not counting pretty sick. Ask her if she could check the other urgent cares for us and she immediately said they were all behind also. Another’s patient hearing this offered us her spot and it made the receptionist worse! She kept telling the lady “you don’t have to do this, you don’t need to do this but the lady insisted and took our later appointment. We did get in the exam room and the assistant checking us in then was unbelievable rude!!Never Never go here they do not need to work in these positions!!!

Staff members were so friendly and great giving my son cultures. We were in and out within 30 minutes of our appointment.

Good place to go. PA B. Guyer listened to my issues and provided a clear and concise treatment plan.

Wonderful staff that cares for the people they attend to! I thank you for your care and appreciate all of you!

Regrettably, my recent experience at the walk-in clinic was far from satisfactory. My 8-year-old son, who was all but diagnosed with strep throat, was denied a prescription for antibiotics, despite his brother currently undergoing treatment for the same infection. The healthcare provider at the clinic justified this decision by stating they could issue a prescription but were unwilling to do so until the culture results were confirmed.This rigid approach, despite acknowledging the possibility of providing the prescription, was disappointing. It left me unsettled, especially coming from a healthcare establishment. This experience contrasts starkly with the personalized care and consideration Ive received from small-town doctors who prioritize individual patient needs over a standardized approach.The clinics refusal to provide immediate relief through medication for my son, who is clearly unwell, indicates a lack of flexibility and empathy. It is a reminder that not all healthcare facilities prioritize the patients well-being over strict procedural protocols. I had hoped for a more patient-centric and understanding approach from a healthcare provider, especially when dealing with a sick child.This incident has left me with a sense of disappointment and a longing for the personalized care that I have come to expect from smaller, more community-oriented healthcare practitioners.

I have had 2 experiences with the sunshine st urgent care location prior to today. Both were 5 star experiences. The staff were kind, friendly, efficient and competent. The 1 star rating is for today. I dont think it is an accurate reflection of the location overall.... but it was my experience today. My husband was treated yesterday... a 5 star experience. Today I needed a referral from urgent care so we could make an appointment with a surgeon. I called and asked for the referral. I was told i would be called back when the referral was completed. Several hours went by so i called back. No answer so left a message. I called back about an hour later. Still no answer so i drove there to talk to someone in person. The blonde nurse\receptionist with a high bun and headband helped me. Wish i knew her name. I am certain she was the person i had spoke to earlier in the day because she seemed to know exactly who and what i needed. She seemed very annoyed she was being put to task. She added the referral to the mercy system and i went back to my car to call the surgeon. Referral could not be found so i went back into urgent care, with the surgeons office on the phone to get things cleared up. When i explained to the blonde that the referral could not be located she was extremely short, full of attitude and annoyed saying, I dont know what they want. I gave her the phone to talk to the surgeons office. Annoyed. She was asked to fax over the referral to their office. Annoyed. Everyone has bad days, but this blonde should not be working with sick people.

I was so sick, turns out walking pneumonia! The doctor was wonderful and that entire staff were exceptional! 3 days later I had some questions so I called, I wish I would have asked that young lady her name because even tho I was not at the clinic she was so helpful and very patient with me. I hope I dont need the urgent care but boy if I do I know right where Im going!

I have a lot of anxiety when it comes to drs. The staff was very kind and listened to my issues. They acted as if they cared and handled everything quickly.

Every person I interacted with was very friendly and kind. I felt like I had wonderful care and it was a short wait from my check-in until I was attended to.

All of the staff was very friendly & helpful. I was seen in a timely manner, literally in and out. The doctor was very knowledgeable & made sure all my questions were answered before leaving. Overall an amazing experience

I had a failed root canal over the Thanksgiving weekend and was desperate with pain. My dentist was unavailable on Black Friday, as were my primary care, and other dentists. I also checked Cox urgent care, and they were booked up until Sat. morning. The upshot is I was able to get a late afternoon Friday appointment with Mercy Urgent Care on East Sunshine. It was pretty slow, so I got in right on time. I learned they cannot prescribe pain medication, which I believe has to do with recent changes in the law. But they were able to prescribe an antibiotic, which made the infection recede and the pain go away. Thanks goodness for them, since everyone else was unavailable that day.

I have used this walk in clinic many times since it opened. I have been never been dissatisfied the way I was today. The blonde woman behind the counter for check in was EXTREMELY RUDE, dismissive, and borderline hateful. My son needed to see a doctor. He has been seen here before. We had never had a problem. Today was another story. If a person cannot provide a smile to a sick child, that person needs to find another avenue of income.

Very unpleasant experience to say the least. Rude staff. I had to listen to them talk about what they were going to do once they got off work, while I was in pain. I don’t understand why this place even exist. The Doctor wasn’t any help. He gave me his “diagnosis” and prescribed me with medication based on his “diagnosis” and told me with a smile that, “it may or may not help, but just keep an eye on it” He didn’t even have the professionalism and decency to refer me to anyone that could possibly help. Two hours of my life wasted. Useless!!! I guess now I wait to receive my $500 bill in the mail, my donation so they can hire more useless and uncaring individuals. You guys need to DO BETTER!!! People trust you with your knowledge an expertise to help them solve issues they’re experiencing with their bodies. It should be more than just a job for you. SHAME ON YOU!!!

I went to this urgent care with my friend today. the lady in reception whose name is Kaitlin was not friendly and got attitude with us.She gave my friend’s id and credit card back in very impatient way. And the informations of my friend is NOT CORRECT. Every single one! ! Can you believe that?! When we went to pharmacy to pick medicine up and been told the first name, address, phone number and DOB were not match AT ALL! ! That’s so ridiculous and unacceptable in a urgent care which’s related to ppl’s health. Can you imagine if there’s wrong medicine and my friend took it?! I can’t believe it happened and feel not really safe to go there anymore. Very disappointing with that! Won’t recommend this place anymore!

Everyone was kind, and I was seen in a timely manner. My health issues were addressed.

I cannot emphasize enough how useless of a visit this was. They lied to me about my insurance, had me wait an hour and a half (a full hour past my scheduled time), and then did NOTHING for me. The doctor didnt even bother wearing gloves??? Now Ive lost half a day, Ive wasted gas, I probably caught something from the doctor with no gloves, Im stuck with a bill for having sat in the waiting room all morning, and you guys didnt even address my issue. Like, I have an open wound, but thanks for nothing.

NP Luke was so helpful. He had read my file and listened to what was wrong. You need to clone him! Great team! All the nurses were positive and kind! You should be very proud.Way to go E Sunshine Go Health team!

Recently went in to get sinus and congestion issues checked out. Staff was extremely sweet and very quick to get me registered and roomed. Doctor came in and was very calm while being professional and addressed the issues Ive been dealing with quickly giving me some tips as well. Got out in a speedy manner with a doctors note for work! Great service.

Went in with my fiance because he has a hernia. They told us to sit then ignored us for over 20 minutes while serving others who came in after. Ridiculous. All we needed was him to be seen and referred to a surgeon. Will never go to this one again.

They are always fast and friendly and helped my daughter to feel better faster.

I had a bad case of pink eye. I was there 5 minutes. They said they can’t prescribe eye drops at urgent care locations (doesn’t sound right but ok) and told me to go somewhere else for treatment. They then sent me a bill for almost $200 even though they did NOTHING. Mercy billing department wouldn’t help me. Don’t go here unless you want your money taken from you

I went here in May of 2022 because I was concerned I had Covid-19. They decided to do a strep test as well. Both came back inconclusive. I was not prescribed anything or suggested anything. My Urgent Care visit that I paid the $20 copay for instead was billed as an Emergency Room visit. So I was on the hook for $120 more even though this wasnt an Emergency Room visit. After going in to discuss, being told to speak with my insurance company, then my insurance telling me to speak with them, I used a care concierge through my provider. The amount of trouble they had going through this GoHealth company was a nightmare. The care concierge and the billing people agreed that it didnt make sense as it was coded as an ER visit, especially when I paid the Urgent Care co-pay. I was told it would be reviewed and resubmitted. It had been on my bill until November. Knowing that these things take time, I left it thinking it would finally drop off after multiple people confirmed it didnt make any sense and was cut and try. Well, this last week, I get a collection notice that my bill went to collections. After spending all this time trying to get it righted, I just had to pay the extra.Please know by going here that Mercy has a deal with GoHealth Urgent Care, but they are not one in the same like Cox Hospital. This makes it even more difficult because getting a for profit subcontractor to rethink a bill is harder than one might think.I dont put this entirely on the people that work here, but to incorrectly code something when it clearly wasnt the case is egregious. To have a system that purposefully upholds to charge customers incorrectly is worse.

It would be nice if the legal department would work with a customer relations coach and train the staff at this location to have some finesse when dealing with people that have an urgent matter and not to act scared at their clinic with their issues as to blame “legal” instead of giving simple directions where we should have gone. Instead of them so terrified that they act incompetent when speaking to us about and acting out of FEAR from the legal department that they couldn’t treat our situation anyway. The Battlefield Marketplace did not have the same attitude and we were able to be seen, treated and on our way!I’m not interested in them letting who I need to email in their reply to this message. From reading the reviews, they will tell me they that do what they can and to email this department. I will let you know the reply to this means noting to me. I told them I would leave a 1 ⭐️ review, the front desk person said “we look forward to it.” I’m not convinced emailing my concerns to whomever they have suggest, means absolute nothing to me. This review is enough and a great platform for Google to address concerns and for raving fans and Mercy’s organization of this office is only with a 1 ⭐️ and not anymore of my time. That’s what a public platform is for!

The provider who was on staff that day was so kind and took time to look back at my history and talk with me about something I should discuss with my doctor. The desk staff are always so attentive and welcoming. East to make an appointment on line

It was the first time I had used the urgent care close to our home and it was a great experience, everyone was nice and we were in and out really quickly. I did not get the same experience some of the other people may have gotten, mine (other than my covid diagnosis) was a good visit.

Scheduling an appointment was easy. I was greeted by a very kind staff and seen right on time. I felt like my concerns were addressed and the PA explained everything without rushing through the appointment.

I took my wife there and had to carry her in because she couldnt walk. As I got her in there the staff acted irritated and assumed she was overdosing. Tell her not to puke on them.🤬 I informed them she didnt use drugs and when asking them for something to use in case she puked they were rude. Do NOT go here.

0 stars. I will never go back to this place. I made and appointment on 3/4/21 to get a tetanus shot and once I got there they put me in a room and I waited 2 hours just for the shot. I dont have insurance so I knew I was gonna have to pay upfront but for some reason they kept assuming I had insurance even tho I told them I didnt multiple times so they messed up on the amount they were charging me because they were trying to bill my insurance, which I dont have, so I was charged to separate times for a total of $125 for the visit. Then was told that the remaining $50 would be billed to my insurance, again I do not have, told them I dont have insurance. Finally they understood and said I would receive the bill in the mail for the $50 shot. Today 3/19/21 got the bill and it is $75 which is more than I was told. Called the billing department and was told that $25 was just for them injecting the shot. This is ridiculous, worst experience at a health care place.

Definitely appreciated the streamlined service. It was the quickest Ive ever been in and out of an urgent care. Also, greatly appreciated the kindness of doctor and staff. The doctor knew his stuff and Im feeling much better already!

Easy in; easy out! So glad we took our granddaughter in.

An entirely average experience, especially right after going to the battlefield location and having a tremendously positive experience, this location was just lackluster. The wait time, even though I had an appointment, was over 3 times as long as the other location. Staff barely talked, didnt explain my options to me, and wouldnt let anyone come in with me (even though they allowed that at the battlefield location). Social distancing and isolation was still good though, and despite wait time, they were still attentive when they finally got to me

By far one of the worst quick clinics I have ever visited. I went one time last year with a sinus infection and then again this year, and both times, the doctor did not do any kinds of tests, barely looked at my vitals, and had no bedside manner. Both times he sent me out saying, “It is probably COVID, so just quarantine,” with NO other helpful remarks or advice. I will never go back to a Mercy quick clinic especially if I am expected to put up with that type of care. 0/5

I didn’t even visit, and I won’t now. I am not from the area. I am a truck driver and would be in Springfield this weekend. I need to see a Dr and so I called to find out if they take my insurance and where I can locate them. The girl who answered the phone was short and snappy with me like I was bothering her. I asked for a more precise location, as I am not from there. She said East Sunshine. I asked for something around so I can locate it better and she said Jimmy John’s and then hung up. From the reviews I see in this town, I won’t be back! How dare her and how dare people be so rude! Obviously wasn’t raised to respect others.

The staff was wonderful and the doctor as fabulous!!!

Highly recommend this clinic. Very clean and the staff very nice and professional. They took care of my needs and my time there was minimal which was another plus.

Awful service. Dont see Jeff Ellis. He doesnt care for patients at all.

Just an FYI, billing your copay is no longer an option and you will be denied service if you do not have it. Thankfully I have an insurance that covers both and the new CoxHealth UC on E Battlefield got me right in. Boy at the front desk at Mercy was very passive aggressive and even chased after me when I left to give me his managers contact information 😳 His tone and demeanor were that of zero compassion and creepy for following me out to my carUpdate: CoxHealth still offers to bill the copay amount. I was treated with compassion and understanding. I will probably go to CoxHealth UC on E Battlefield going forward after my experience with Mercy.

Took my 1.5yr daughter here because she was vomiting and coughing thinking it was RSV… the Dr checked her throat and ears and said she had an ear infection. Never listened to her lungs or examined her belly. Three days later, we saw her pediatrician and she did NOT have an ear infection, she had the Flu that needed to be carfully watched for her age.

Had a nasty puncture wound on the back ofmy leg. Called for appt and showed up15 min later. Was brought right into a room. The staff and Dr very nice, efficient and funny too, bonus. Numbed me and gratefully so, then stitched me right up! It was quite a nasty wound I could not see so they took a pic for me. Returned 10 days for removal of stitches. In and out!

After an er visit that was an extremely long wait. I went to this clinic for a sore throat and chest pain (post covid) The provider Guyer is one of the worst physicians I have come across. His attitude and demeanor was hostile and very upsetting. He did not care nor show empathy. It seems he already his mind made up before walking through the door. Btw this is same clinic that confirmed me positive for Covid.I was not trying to get him to provide services outside of his abilities but simply give medical advice until I could see my primary care physician. He over talked me and dismissed my concerns because chest pain was something he could not cure. Simple and helpful advice would have been appreciated until I could get back to the E.R.

Front desk was great. I went in because Im tired of prescription allergy stuff not working. I was hoping to get a allergy shot. Dr.Weise ignored everything I told him of how the prescription allergy meds have never worked and instead recommended a zyrtec prescription I specifically told him hasnt worked in the past. When I asked about getting a shot he told me it just masked covid symptoms and if I get covid I would likely end up in the hospital and die. No joke, so now I have to pay a urgent care bill that did no good, other than they got another covid test processed.

Went in as a walk-in and was surprised the wait wasnt long. The doctor and everyone I came in touch with were very caring and friendly. I would definitely refer a friend or family member.

Great job! Set the appointment online with ease. In and out in 20 minutes. Glad I didnt wait until the next morning. I was able to sleep pain free (ear infection) that night!

Very nice and updated interior; the front desk staff is also friendly and helpful. But the doctor who saw me was VERY distracted, barely looked at me, and in general, acted like I was wasting his time. I was there for a possible UTI, had all of the symptoms, but bc my test was under the threshold of antibiotics they could not do anything for me. (After I was the one who contacted them about my test results after days, they did not attempt to contact me about them even though I told them multiple times my phone number...they said they tried to send it thru my mercy online account, but bc I did not have one set up, I guess they did not care to try to reach me.) I told them that I was still having worsening symptoms, but they said the could still not give me antibiotics without doing the test AGAIN, which would delay me 3+ days, as they obviously did not care to make sure I got the results back.Fortunately, I was able to squeeze in an appt with me ACTUAL doctor and she immediately got me antibiotics. This center could have saved me two weeks of intense pain, I will not be coming in again.

First and last time going to anything mercy related. Staff is very rude and over estimates the wait time hoping youll leave then when i did leave the first time they blew up my phone the second time i selected to leave and come back to get a call from the front desk worker where he was very rude and in no way helpful or decent. Cox will always be better because theyre kind and not confusing.

This facility is top notch! I took my daughter in and reserved an appointment online and it took less than an hour to get it all done! The staff was amazing with my three year old and made us comfortable and answered all questions with care. I have never experienced this at an urgent care and I will never go anywhere else. 👍

Honestly, the people there were great! Super friendly and concerned! But, when I had a possible UTI, they were suppose to send the culture to the Mercy labs, but it was sent to quest diagnostics. Since it was not verified by the doctor to go there I owed $98 to them for something that should have been free. The doctor even said it was her fault, but have not helped me to solve the issue. I went there in April, and it still has not been resolved.Also if you have to go to the ER, they don’t put your deductible towards the ER Bill. They also can’t do any blood testing at all. It’s better to go to the old urgent care on National because it’s cheaper and they can still do all of the testing you need.

What wonderful service I received!!I walked it and was out in 30 minutes!The staff were all so professional!!!

Was just there yesterday evening for a possible spider bite on my ankle. The NP there and the staff were very nice and caring. The NP made sure that I understood everything before I left. Got in and out in about 45 minutes.

Even though I was feeling miserable, It was a great experience. Very organized and everyone was caring and helpful. The only reason for 4 stars was the wait. It was long but I went over to Starbucks and had coffee while I waited. They gave me a time when I checked in and it was very accurate. If I would have checked in online it wouldnt have taken so long. Next time I will know. If you are feeling miserable and dont want to wait in the waiting room, just checkin online, lie on your couch at home, and arrive at your appointed time. No wait. The Dr. was especially caring and concerned. I would go there anytime but live in Branson.

I was very impressed with the staff! Amanda Ward was my NP and she was so personable. Even though she was dealing with an emergency, I felt like she took the time to satisfy my needs. I would not hesitate to visit this UC again.

Highly recommend! They were very professional and made me feel very comfortable, and took very good care of my laceration. I had to have 6 stitches in my finger, and Dr. Douglas did a wonderful job!!

Went in after suffering a fall from 6 ft onto a concrete step. Dr says I may have cracked my pelvis but theres no treatment so x-rays wouldnt help. Here Im at a level 6 to 7 in pain and this genius recommends alieve . What a joke 125.00 for absolutely nothing. Guess they think everyones a junkie. Even those who are just in a lot of pain, this place was useless.

Everyone was extremely kind and I was in and out in less than 20 minutes. I will definitely return there if the need arises again!

Easy to make an appointment. I was seen quickly. Staff was professional and courteous. Very clean facility.

I made an appointment for an injury. Went in about 30 minutes before my scheduled time. They got me in, did an exam with X-rays and I was out just over 10 minutes past my original appointment!

Fast to get service, friendly medical team, know what they are doing,

Please, do not waste you time going to this location!! My provider was “Bart” Guyer. He did not take time to accurately listen to my past medical history and took my symptoms lightly. His plan of care was conservatively weak. He did not take my past medical history into account. He said I could follow up with my PCP if I wasn’t better in a few days. Why on earth were we talking about seeing my PCP in a few days after I had already been ill for seven days and progressively getting worse? Why wouldn’t we fix the problem now? It was also evident “Bart” was trying to stick to his scheduled patients of every 15 minutes. He took only seconds to address my questions and was not clear on instructions with the medications he was prescribing. I left very frustrated. I went to pick up my prescriptions, read the label, and noticed that “Bart” Guyer is just a PA. At no time was I informed I was seeing a PA and not a physician. Once again, Mercy fell short of “care” and “service” as a health care provider.

They put me in line for my daughter to receive care and told me it would be towards the end of the day. So I checked in online and waited for 6 hours. I returned to the clinic when I had 15 min left to wait in line and the staff locked the doors and left. I am still currently online but I don’t see how Mercy doesn’t have an online system like this figured out with today’s technology. I thought it was weird that I was in line for a time later than what they were open, but figured since Mercy kept me in line and with a count down going until my appointment, it was still on. Very frustrated, as most other urgent cares are now closed and my daughter wasn’t able to see a physician, because I wasted ALL DAY in a line the didn’t exist.

Front desk was fantastic. Very kind, patient and helpful. Dr. Was able to see me earlier than anticipated. Straightforward, listened to my concerns and explained to me my diagnosis. Extremely educational. Thanks for an amazing experience!

This place is always professional and very clean. Very friendly people who care. Thank you for being open on weekends.

I really loved my nurse assistant Laura. She was very caring and genuinely helpful and concerned about me. The doc was very quick response to my needs and I appreciate both of them.

If I could give zero, I would. I want able to get online to pschedule a covid screening for me and my siblings, so I called up there to see if they were able to. The woman who answered the phone was rude, and acted like I was wasting her time. All I can say is hire staff that arent rude to callers or visitors. Its very bad for your image.

Heather is awesome! She always greets me and remembers who I am. Its nice to see a friendly face especially at a time when you arent feeling your best! Keep up the good work Heather its much appreciated!!!!

I held my place online at 815am. I arrived when they opened at 8 with a sore throat. They took me right back and did a strep test. I saw the doctor, was diagnosed and released by 815. Fast, friendly and personable.

This is my family’s clinic from now on. Between me and the kids we have visited 3 times in the last couple months and every time has been a great experience. The staff is wonderful, they go above and beyond.

They were very friendly and also professional. I did not have to wait very long before I received medical attention

I took an elderly client in for possible UTI but they stated they didnt have a lab for blood work. Instead suggested I take her to Mercy ER. We ended up at Coxs Urgent Care where we were seen promptly and provided with excellent care.

I have been seen here several times with the same insurance I have now, apparently the insurance that I pay $320 a month is inactive and they are close. Not to mention there is no customer service or compassion from front desk employee. Now going back to a non mercy clinic that has my information on file!

Will NEVER go here again. For 200.00 my husband was REFUSED any medical care from Dr Bart. His advice to us was go to the ER even after his nurse told us that there was a 24/36 hour wait time.Dr Bart was the MOST UNCARING, UNCONCERNED, ARROGANT Dr we have ever had the misfortune to see. VERY UNPROFESSIONAL! He REFUSED to give my husband antibiotics or steroids because his opinion was they would not help his Covid symptoms. What a waste of TIME amd MONEY.

Mercy Urgent care on Sunshine was Amazing...besides the fact I felt awful the sign in process was simple and easy and they got me in so quickly! The health care team was compassionate, knowledgeable and got me back on my way...highly recommend!

The nurses were super caring and had resources to help with my traumatic experience. they listened to me and made me feel super comfortable and safe!

Finally a facility that actually seems to care. I wonder why at this level it is a positive experience but at the hospitals here in Springfield its trash. Wish someone would change something with the healthcare here in Springfield. Its so lackluster. Good experience at this urgent care on E Sunshine though!

The PA was thorough and kind. He explained everything clearly and I always have a good experience at this urgent care on east sunshine.

Said my wifes p2 was to low had to take her to the er got there it was fine spent 6 hours in the er to find out what it was

I came here for a covid test. The staff are very knowledgeable, professional and polite. I only got as far as an exam room and it was very clean and all up to date. This is as good as you can get.

My son have some bad skin problems and we went to the office. The Doctor just look for less than 10 second and told me “this is a wart” I have no idea what is that and he told me to got some cream from pharmacy. When I come to pharmacy they told me this is not a wart because wart cannot be all over the body. When I come back the front desk told me they don’t have any opening. Feel disappointed.

CLEAN!!!!Professional staffThe doctor was personable, showed compassion, and quickly diagnosed & prescribed.

Having a sick kid is never fun but being able to schedule the urgent care appointment along with their efficient work….10/10 would recommend

Friendly staff, timely, and Dr. Weise listened and informed. Dr. Weise had a great personality as well. Comforting when you are sick.

I was able to schedule a time to be seen thus eliminating a long wait. Everyone was pleasant, caring and thorough. Treatment was explained and what to expect during recovery.

While the wait was a little long because I was a walk in, I was completely satisfied with my visit here.The nurse was very pleasant and professional while Dr.Weise was above par for the task .I have been to some of the other Mercy Go Health clinics and the staff at this one ,while swamped, were much better overall.

They were quick and easy going. The staff got me in the room quick. Efficiently went over my information and took my vitals. The doctor was in quick and helped me with no hesitation!

The staff was friendly and helpful, the facility was clean and bright and we didnt have to wait long

Yesterdays appt was my very first virtual appt Ive ever participated in. Although, Ive a pcp in my home state of Michigan, I required immediate medical treatment. My second day in Springfield, Mo training for my new career, I developed a severe infection in one of my molars. Dr. Rhwmer at the West Sunshine location provided STELLAR patient care of my health care needs. The pain and swelling Ive experienced in my right cheek has improved considerably in less than 12 hours. Thank you so very much Dr. Rhwmer, you are truly a blessing to the medical profession!!!

Great experience, start to finish! The receptionist, nurse, and doctor were all amazingly kind! I would definitely go back!

Helpful, understanding, willing to listen, so: basically better than Ive gotten at other urgent Care walk-ins

I went in with an abcess on a very personal area. The staff was amazing at making me feel comfortable, and were gentle and compassionate to my situation. Will definitely use them again!!!

The 2 providers where great!! Both were Dr Weiss, man and woman. Very informative and kind. Robin, the nurse, was super helpful, very sweet, got me in quickly, and answered all my questions.

The lady at the front was being rude to everyone. Just walking in, she was rolling her eyes at a patient in the other room. Not a very pleasant experience especially when already sick. People shouldn’t be in healthcare if they don’t care about other people.

They were very fast and friendly. The absolute BEST experience I have ever had at a walk-in clinic.

Prompt, complete, professional

Was very impressed with attention to detail and how they took care of us. Im not much on doctors but Ill come back here if I have to. Great people!!!

Everything from the staff and how friendly and caring they are to the hospital. Best care and so thankful this is available to us.

Was in right away and didnt sit in the room long was treated with patience and kindness. Listened to me and got me out right away.

I was able to be seen quickly, the staff were friendly and made lighthearted conversation. They treated my issue as well as they could in office, and made a referral to a specialist

If you want COVID check they are there for you.But if you are seeking medical help. Not good at all. Never been to a clinic where they refuse a patient care.

I had a great experience here people are very friendly and professional the doctor that saw me is a real expert and knows what hes doing and took the time to answer all of my questions. Thank you for all your help I really appreciate it!

Told me they were booked out until 4:30 at 12:30 on 08/28/2022, how are you booked out 30 minutes til close when you just opened up not even a few hours before noon, thankfully the urgent care with Mercy on Battlefield got me in at 1:45 and quoted me a 30 minute wait.

Rude front staff that essentially refused medical care. As an employee for mercy myself Im very disgusted with the treatment by those greeting the front door 15 minutes after it opens.

Thank you for your concern and listening most in the mercy system do not listen. I went to the emergency room the wont down a couple of words then moved me like a cow to slaughter in a room. I always feel better about going into your location. Thank you

Very short wait times, if you have to wait at all. This is a great option if your primary care is closed or has no same-day appointments available, but you dont need the emergency room.

Explanation for how to care for myself easy to understand, being prompt with handling my prescriptions through the pharmacy.

Saving a spot online was easy. Wait time was fairly short. Staff was very friendly

The P.A. was great but the supporting staff left much to be desired. Grow a personality. Be polite.

Heather did an amazing job providing great service, patient care, and managing a complex and needy environment. Will definitely come to this location when needs arise.

Great experience. Got in right away.

Everyone was super friendly and nice

Dr Wiese likely saved my husband’s life after a complete misdiagnosis by an ENT. Thank you so much!

It was very affordable and everyone was nice and attentive and the doctor was very thorough and knowledgeable

Very clean facility and extremely kind and caring medical staff and physician.

We used save a spot. It was fast, easy and the staff was friendly 😊

Great staff,very professional

Went here yesterday after falling and hurting my arm. We got amazing care and was out in about an hour. If we are on that side of town and need care we will go here. 🙂

You all were very pleasent and kind to deal with and seem to care very much about helping me and my ear pain! Thank you so much for your great service.

Efficiently and empathetically delivered great care for my 10 year-old son.

The provider and staff were really nice, and caring. The provider took his time instead of making us feel rushed.

Staff and Dr are awesome!

Pleasantly surprised how informative and kind the doctor and nurse were. Not only that, I was prescribed the correct antibiotic with steroids.

Did not feel like a number

The staff was amazing. Very knowledgeable and helpful. Also, quick service. Kudos to you all.

Thank you for being so thorough and understanding of my concerns for my son. I felt genuine sincerity from the kind staff and awesome doctor.

Easy to get in, hardly a wait, very clean and friendly, professional staff!

Everyone was nice, and very helpful. Id rather go there than to my own doctor.

They did great

Couldn’t ask for a nicer group of people. I had no waiting time and I had professional people during all phases that I was there.

Great alternative to ER! Nice employees, in and out in under 20 minutes.

State of the art. Very efficient and professional, yet courteous and compassionate.

Quick and easy to make appts. Friendly staff. Very short wait. In and out.

Very nice staff and caring doctor! Dr. Wiese was thorough and caring .

Easy to schedule, fast service. Everyone is friendly.

Pleasant experience from scheduling of the appointment to check out. Staff and doctors are friendly.

Very impressed with the Covid precautions. The place was very clean and the doctor was very nice and explained things thoroughly.

Amanda Ward was genuinely concerned, quick and helpful from start to finish. Nice atmosphere and amazing staff.

Thank you for getting me in so quickly! That is why I choose Mercy Urgent Care, instead of Cox Urgent Care, every time!

Quick and easy when I need help fast and friendly!

Always a great staff helping with my diagnosis. The doctor & nurse listen.

Enjoyed the short chat with the young lady that checked me in. Everyone treated my great & I would like to thank all. Jerry

Great helpful team. Willing to go above and beyond to get the answers I needed. Timely and didn’t have to wait long at all!

Dr was great!!, but medical assistant needs attitude adjustment !

Great fast service

Very friendly staff!

I was able to get in and out quickly..everyone was very nice😁

Fast and friendly

Felt miserable for 2 weeks. Now I’m healed. Thanks to the caring staff that listens well.

It was quick. Staff was friendly. Facility was clean.

No wait, friendly and efficient staff, sanitary and received my test results quickly!

Great doctor and nurse. Very efficient and friendly.

Cant speak to the quality of care, the receptionist was extremely rude

Dr. Dixon has a great bedside manner, is thoughtful, patient and answers all questions thoroughly

Facility was fabulous and doctor/staff were outstanding. WTG Team Mercy!!

Do not go here for Covid testing unless you have $364.00 to spend.

The 2 young women at the front desk were awesome!

Accurate diagnosis and good treatment plan. Friendly staff.

I had as pleasent visit. Pleasent staff. Doctor explained everything where i understood. Thank you

Great care and time spent