University Hospitals Fertility Center

I truly cant say enough positive things about this fertility clinic. My husband and I were unsure of the seemingly-lengthy journey and experience ahead as we started to look into unexplained infertility, and so my friend recommended we visit this clinic to start learning more. She had gone through IVF and had amazing things to say about the staff here and at Beachwood. We began with a few appointments with the doctors, and dove into IVF once we got the green light. Every person weve interacted with here has been so professional, dedicated, and communicative. I especially wanted to thank our nurse Becca who led us step by step and was always available for my phone calls. Additionally, the team who conducted our retrieval and transfer were amazing! Were so unbelievably happy things turned out so well with our newest addition of our baby girl in our family. Thank you so much for everything!

This place is criminal. From the moment I walked in I had a bad feeling. They told me they were running 30-40 minutes late to start. When they took me back the US tech seemed only concerned about trying to find a reason to get me back in for another ultrasound on two weeks and every two weeks for the rest of my pregnancy. She tried to make me feel like my primary OB was not caring for my pregnancy properly in regards to more scans. She told me I needed a vaginal scan too, which I was unaware of but in the moment I felt like I had to do it. Then the doctor came in completely unprofessional. Shirt untucked, hair not combed and mumbling before the door was even shut what my results were. He seemed to say everything was fine and normal with a weird joke or two. He then proceeded to tell me I should come back in two weeks. For the second time I was being told to come back and I thought it was so odd until I got my bill. I understood after this visit would end up costing me $1,600 why everyone in this office tried to find a reason to schedule you every two weeks!! Next time I will refuse an ultrasound here, I can’t believe this appointment will cost me more than all the care in the hospital for a newborn. Terrible experience and I really don’t trust these people at all. The only thing that would make this better in reimbursement.

Unfortunately UH seems to have had some changes over the last couple years. When we first started using them they had amazing customer service. Not so much anymore. Our experience with the reproductive group went well at first. That is until we made it clear we were not interested in IVF.If you feel like they are pressuring you to do IVF, they probably are. We did all of our preliminary testing with UH. From the start we told them that IVF was not on the table. They were recommending it from day one. The day we had our IUI, they told us we should probably just do IVF.When we told them that we were interested in doing embryo adoption they told us that they could do the transfer if we found the embryos, but wouldnt we want to consider IVF. When we adopted embryos, they refused to accept them. So we left them at the out of state clinic that had them.Then we asked if they could do the monitoring for us to prepare us for the transfer. They refused. We are not even going to bother asking them if they will monitor us after the transfer, they will probably say no.If you want to do IVF, MAYBE this clinic will work for you. But there is a reason their reviews are under 3 now and plummeting. They only care about the IVF dollars. What happened to this place? Find another clinic.

Writing this review from their waiting room. I have a close relationship with someone who works for this hospital yet has chosen another hospital for her pregnancy.My wife and I are pregnant and have been here for 3 (waiting on the 4th presently) ultrasounds. We are waiting on the 4th because the doctor called us AFTER our last appointment six weeks ago because she thought she might have seen something of concern. Rather than talk to us during the previous scan or get us in quickly to address the doctor’s concern, they thought it would be okay to wait six weeks for this doctor’s availability.My wife called yesterday to confirm that the concerned doctor would be here today to perform the scan. They told her to let the receptionist know when we arrive tomorrow (today). When he relayed that message to the receptionist, she told us “doctors don’t usually accompany the ultrasound” as if we did not know that from our previous 3 appointments.We are now in the waiting room 40 minutes after checking in and are yet to see anyone.To UH: communicate with one another and take notes on patients.To expecting parents: Go somewhere else, you will be so grateful not to deal with this place.

This facility is why doctors are not trusted. A bill for thousands of dollars and told to come back every 2 weeks for more ultrasounds without any sound medical explanation. Do not go to this facility and be sure to call insurance company prior to any appointments to find out the cost associated with the scheduled visit. Insurance should audit and shut them down.

The Tech that was name Ashley I believe was the rudest out of the three times I was there , I couldn’t ask her questions or even talk to her she seemed to be in a rushed maybe it’s lunch time I don’t know and I know she is not allowed to say much because she is not a doctor but she need to learn how to speak to a patient properly, especially there is a lot of first time mom out there that is waiting for months and days to be seen the doctors and they are clueless as a first time mom ! However the front desk girl was nice she said bye when I left the office . So thank you

The staff are always very nice and thorough here, but Ive gone for ultrasounds twice now and had to wait 45 minutes for my first one and over an hour for my second. I was scheduled at 3:45 and they didnt take me back until 5:00, very frustrating to leave work early and race over, only to wait so long. Ive talked to other patients in the waiting room both times and they always say they wait forever too, so its not just me!

Very unhappy about my follow up appointment, the staff that performed my ultrasound bedside manor was unacceptable, very rude and unprofessional. My husband and I were not happy, also the staff had an attitude and very sarcastic the entire time. I was overly charged 1,879.00 for multiple services that were never performed, I really hope that these concerns be addressed asap..

First time visit here about 3 weeks went well. I was seen on time for my appointment. This was my first ultrasound/dating scan. Everything went smoothly for me. No complaints.

I absolutely hope that today was my last appointment needed at this location. Today was my 3rd visit here and my first visit and todays visit I couldnt stand. My first visit was to see Melissa March (doctor) and I couldnt stand her. I have autoimmune conditions, which have been proven by previous doctors, yet she kept acting like I didnt actually have anything. I even asked if my fingers feeling numb was POSSIBLY caused by one of my conditions. SHE DIDNT EVEN ASK HOW LONG THE NUMBNESS WAS GOING ON FOR. All she said was it was probably due to my pregnancy. Excuse me, but last I checked, I havent been pregnant for over 2 years!! Which is how long the numbness had been going on for, and that was back on December 23rd I told her that.Then today, I got to my appointment a little early. But according to my phone and watch, was waiting about a half hour. I got there about 10 minutes early. So technically I was waiting 20 minutes. Which wasnt terrible, but I have been in pain majority of today. And I had been in pain over half my pregnancy on and off when I walk or lay a certain way. So I was in pain sitting there waiting for them to call me back. Then I was laying in pain during my ultrasound. Again, this had been going on over half my pregnancy because of the way the baby has been sitting on a nerve. So it hurts a lot to walk or sit/lay certain ways.I wasnt even snotty. I just asked the ultrasound tech if they were busy today. I didnt even say how long I was waiting or anything. I just asked a question. Then she said yes, but then asked how long I was waiting for. I just told her a half hour but technically 20 minutes because I got there a little early. Then she acted annoyed saying well your appointment was at (insert time). Which I know. But I still waited 20 minutes past that. Then of course Im laying there in pain while shes doing the ultrasound. Then at some point she asked if Im okay, and I just said yeah, just my hip hurting. And she kept saying multiple times about the end being the worst. I just wanted to tell her to shut up and that Ive been in this kind of pain for over half the pregnancy. Since she was acting like I wasnt acting all happy and excited during the ultrasound.Then she was asking if I was having non stress tests done. And I said yes and said Ive had them now the past 3 weeks. But I need to schedule the next one because they wouldnt let me do it this morning. And she was acting like I should have already had it scheduled. First off. She doesnt know how hectic my schedule is!! And they wouldnt let me schedule the next one whole I was there this morning. Also, I already have my C Section scheduled for in 2 weeks. So all I need is one more test.Ill also add that the lady at the front desk sounded like an idiot saying This is your first time here, correct? And I of course was confused and said No? This is my 3rd time. And she looked at me funny and said For this pregnancy? And I said Yes? Again, now wondering to myself Seriously? You people are who is checking on my pregnancy???Anyway, point is, I hate this location. And hope I dont have to go back.Also, when I had my anatomy ultrasound back in January, they werent even going to let MY HUSBAND come with me to find out the gender!! MY HUSBAND!! THE FATHER OF MY CHILD. So, I just told them I was being seen by a private practice doctor who was going to let me bring him. And that Melissa March didnt seem to like that and acted like I HAD to be seen at UH location for the sake of the baby.Sorry!! But if it really was THAT important for me to go to HER (Melissa March) location, then they would have let my HUSBAND come with me for the ultrasound. 🖕🖕🖕🖕🖕🖕🖕🖕Also, they need to say BEFORE you schedule your appointment that you cant bring anyone with you. Not wait until you say OKAY to a day and time. Then saying you cant even being your own toddler with you. SOME OF US MOMS NEED TO Make sure we schedule our appointments a day when someone can take their kid(s).

Terrible. Very unprofessional staff. I saw a girl who was pregnant - at a FERTILITY clinic. Her know it all attitude and lack of actual knowledge left us in the dark. I really did not want to hear all about her pregnancy. If you get “Ashley Brown” ask for someone else with real experience. We were relieved when she left for maternity leave so someone else could take over our care - I was afraid to ask and then deal with the immature nature of the staff and any repercussions. No wonder this office had so many issues and legal stuff. My heart goes out to all the couples who lost babies due to employees who are not qualified.

At the end of June 2020 at 12 weeks pregnant I required a viability screening via ultrasound. This office implemented rules including no support persons allowed into the office during ultrasound appointments. I had to learn alone that I was miscarrying and go home to tell my partner the news. While I have learned these procedures have since been adapted, no apology was provided from this office for its inhumane practice during Covid-19.

I have had such a positive experience with this facility. Dr. Rossi is a fantastic doctor. She has been so kind, helpful, and competent when discussing my care. If ever I have a question, I call, leave my name, and receive a return call the same day every single time. The office is clean. The staff take their time with you. I would recommend University Hospitals to anybody looking for OBGYN care or fertility treatment.

My wife has had 10+ appointments at this center and none of them have started on time. Upon writing this I have been waiting a half hour past our appointment. The Doctors and staff are nice and do a good job but don’t plan on doing anything after your appointment because you’ll never know when you’ll get out.

Consistently late. Every appointment. This time three other couples are in here with us. Each appointment appears to be an hour late at least.Absolute disrespect for people’s time. Unapologetic staff - rather blasé about it.Update 2: currently 70 minutes behind scheduleUpdate1: 50 minutes late

Dr rossi is amazing, the staff was amazing and I got my miracle babies !!! I didnt have much of a wait time at any of my appointments and they worked with my doctor from home as it was 3 hours away from me! Highly recommend to anyone

I was very pleased with both the ultrasound technician and Dr. March. Both women were very happy and informative to my genetic screening. I would recommend this center to any Mom!! Thank you for your great care!!

If you have an appointment time, always expect 30+ minutes before you actually go back.You will never see a doctor, just the ultra-sound tech. Even if it is suppose to be your anatomy ultrasound or a diagnostic ultrasound.

The BEST hospitals Ive ever been to. Dr. Flyckt is amazing, so kind and knowledgeable, along with her entire office staff! Ive never felt more welcome in a doctors office than i do there!

I went there for a friend to help her out, but it was just problem after problem. They struggled to get blood from me and Ive never had that problem before. They had to stab me 4 times and it hurt every time. Then they did the wrong tests, so I had to go back and do it all over again.That being said, theyre really nice.

Everyone was very kind and helpful, from check-in to my blood draws to my ultrasounds. I always felt cared for.

Excessive billing amounts: $1,635.00 for a SINGLE ultrasound facility charge

If you can go anywhere else for an ultrasound, I highly recomme

Dr Rossi is the best around! She is always friendly and helpful😊

Always professional and polite!