ARCpoint Labs of Cuyahoga Falls

I went to this place for tsa precheck for my daughter. There were multiple people coming in with same appointment time as us. Some people were there for lab work physical . I was here almost an hr for a 5 min appointment unacceptable.

Wow, this is one of the best labs I’ve ever gone to. I’ve been to a few. I arrive 15 minutes late. Expect it I’d have to reschedule. They came out with a happy face on super friendly and told me no problems but I would probably have a little longer wait because some people arrive before me and had current appointments. They still got me in in a really fast manner, I was in and out in less than a half an hour. The woman who did all my lab work was very friendly kind and had a happy demeanor. I can’t say enough good things about this lab. I plan on coming here for any future lab work that I need.Their unit is a little harder to fine because it’s not in the front of the building by the road it’s in the back of the building. But it does have a vivid picture of their name and unit 4.In addition to help you find an easier look for the Arby’s and go in the Arby’s entrance. The building next to Arby’s a red brick building and you’ll drive between that and Arby’s and go to the very back turn right and the lab is in the back of that red brick building right next to Arby’s.

Schedule a last minute Natera test and got an apt right away. Only waited 10 minutes. Very fast process. Bad signage on Graham Road. The office is all the way in the back parking lot behind Arbys.

Definitely the best lab I’ve been to. I had such a hard time finding a lab able to do the genetic test I needed, but Arc Point was immediately willing to do it. Courtney was incredibly nice and obviously knowledgeable. I didn’t bruise at all (and I usually do pretty badly), and she went out of her way to make sure my discomfort was minimal. I was really dreading this test, and I appreciate that she made the experience turn out to be just fine. I was also in and out in 10 minutes. If I ever need lab work again, this will be my go-to!

I am compelled to express my heartfelt gratitude to Patricia, Ken, and the exceptional team at ArcPoint Labs for their unwavering kindness and professionalism throughout my multiple visits to their facility. Each encounter with them has been marked by an unparalleled level of care and dedication that has truly left a lasting impression.From the moment I stepped into ArcPoint Labs, I was greeted with warmth and respect. Patricias welcoming demeanor immediately put me at ease, and her genuine concern for my well-being was evident from the start. She took the time to listen attentively to my concerns and patiently answered all of my questions, demonstrating a level of compassion that went above and beyond my expectations.Ken, too, exemplified the highest standards of professionalism during my visits. His expertise and attention to detail were evident in every interaction, as he meticulously guided me through the testing process with precision and care. His commitment to providing accurate and reliable results was truly commendable, and I felt reassured knowing that I was in capable hands.Beyond their professionalism, it was the genuine kindness and empathy of both Patricia and Ken that truly set them apart. Despite the busy nature of their work, they always made me feel like a valued individual, taking the time to address my concerns and alleviate any anxieties I may have had. Their compassion and understanding made what could have been a stressful experience feel surprisingly manageable, and for that, I am incredibly grateful.I would also like to extend my thanks to the rest of the team at ArcPoint Labs, whose contributions have undoubtedly contributed to the exceptional level of service provided. Whether it was scheduling appointments, processing paperwork, or simply offering a friendly smile, each member of the team played a vital role in ensuring that my visits to ArcPoint Labs were as smooth and seamless as possible.In conclusion, I cannot speak highly enough of Patricia, Ken, and the entire team at ArcPoint Labs. Their professionalism, kindness, and dedication to their work have left a lasting impression on me, and I am truly grateful for the exceptional level of care they have provided. I wholeheartedly recommend ArcPoint Labs to anyone in need of their services—you will not find a more compassionate or capable team anywhere else.Thank you, Patricia, Ken, and everyone at ArcPoint Labs, for your outstanding service and for making each visit a positive and uplifting experience. Your kindness and professionalism have not gone unnoticed, and I am truly grateful for everything you have done for me.

My husband and I went as walk-ins to apply for TSA PRE-check. Entire process was quick and painless. Courtney provide excellent, pleasant and expedient service. Highly recommend them and Courtney!

Very easy to use check in process. Courtney took care of me and did a great job explaining everything. She was also super professional and sweet with a not so nice person.

Avoid this place at all cost. I took a urine test and was told my temperature was 100.5 according to them and Exceeded the 100 degree. And yet they put on the remark/comment section, “ The first sample temp is 100 and the dot urine temperature has to be from 90 to 100 so I don’t know where the issue was; maybe my color skin but they were trying to make me test again which was fine with me but I couldn’t drink enough water to re take the test for them. They will do anything to benefit their interest but not the customer and that’s bad for business. I hope they learn from their mistakes and be professional. It says on the remark: first sample temp is 100, your staff put that, you can check it for yourself! So how does one urine have 2 different temperature? I really don’t understand that. Just treat people with some respect and dignity and your business will do better that’s all

I went in to this lab to get both a rapid covid test and an expedited pcr covid test (results in 2-3 days). I was told my rapid test’s results would be returned to me in about thirty minutes. After an hour had passed, I called the office to check in, and the call went to voicemail. Before I could call back again, the office closed for the day. I assumed I would wake up the following day to an email containing my results, and was surprised when 10:30 rolled around with no news. At that point, I called them again, asked for my result to be emailed to me, and was assured the person on the other line would do so. After another hour with no news, I called again. This time someone different picked up the phone, and I was again assured they would find my results and send them to me quickly. After yet another hour without hearing anything, I called again. This time (around noon) it went straight to voicemail. I assumed the line was busy and waited a few minutes before calling back. Straight to voicemail again. The website states that the lab does not close for a lunch break, so I can only assume the phone was simply being ignored. I repeated the call back process a total of five consecutive times before the phone was finally picked up again. By now, it had been nearly twenty-four hours since I was supposed to have received the test results, so I was understandably frustrated. I ended up requesting that the young lady on the other end of the phone leave me on hold while she went to get my results so I could be sure that she would actually stand up and do it then.Additionally, when I went to get the tests, one of the girls at the desk wasn’t wearing a mask at all, and the other had hers under her nose consistently.Overall, my experience here was inconvenient and frustrating. If someone is told their test results will be returned within half an hour, it should not take over twenty hours and a combined total of ten phone calls in order to receive them.Very dissatisfied and will definitely not be back.

Insurance check up - nice people. Great experience. Courtney was friendly and efficient

Today at 3:15pm my husband and I decided I was showing enough symptoms of covid to warrant a test. I got on the website and they had a 3:45pm appointment available for a rapid response test. I scheduled the appointment online, showed up on time, got swabbed almost immediately, sat in the waiting room for 10min, and had my result by 4:00pm.

I paid $190 to have my Covid test results back in 24-48 hours, on day 3 with no results still, waiting to hear back so I can go back to work. When I called today the receptionist was pretty rude and unhelpful.Not to mention what a scam! Rite aid offers 2 day results for FREE. Wish I knew before unknowingly giving $200 for something that should be free.

Horrible! Took a expedited PCR Covid test on 2/16. Paid $225 for results back in 2-3 business days. I called on Friday the 18th twice to follow up. Both times I was assured I would get my results before my international flight on Saturday. One lady told me that she would email me the results first thing Saturday morning. No results were sent on Saturday. When I called their office was closed, voicemail box full and emergency number did not work. Its now 2/25 and I still dont have my results.Upon my final destination, I had to take another PCR test and remain in isolation until those results came back.

Went in for life insurance, basic stuff. Not really a problem procedurally. However, the woman at the front desk always had her mask beneath her mouth/around her neck, and interacted closely with an endless train of COVID testees. So I think she might not be long for this world or employment.

My husband and his friend both went to get drug tested. After two weeks and hundreds of calls my husband got his test results. His buddy was told they forgot to check the box for the temperature of the urine specimen. So basically too bad. And they both needed them last week. Place is so unorganized and a waste of time and money

Was told my DNA test would be court admissible for 400$ only to find out through various agencies that I was scammed and it is not court admissible. Don’t go here, go to CSEA that’s what they won’t tell you.

Avoid this place at all costs. Called to get information on COVID testing for travel where results needed to be less than 72 hours old. Was told to come on anytime and test would be back in 24-48 hours. Arrived at 4:30 Friday. NONE OF THE STAFF WERE WEARING MASKS! At a COVID testing facility!!! Then was told UPS already came and went for the day and test results would not be back until Tuesday (96 hours).Misleading, unhelpful and dangerous.

Very dirty, unorganized and unprofessional location. Did not feel comfortable having lab tests here. Office is run by 3 young girls wearing flip flops, t-shirts and leggings. Medical table was inside one girls office and the poet had not been changed in between customers. Floors were not clean and the bathroom toilet seat was dirty and stained with blue drips. Getting the blood drawn was very painful and left a bruise. Will not be returning to this location.

Arcpoint was quick , and the Staff very friendly and helpful, especially Kathryn… I will definitely use Arcpoint again for any PCR testing, very quick turnaround and great testing!

This place saved me from having to do another month of scram through their blood testing thank you so much you really dont know how much I appreciate everything. The staffing were wonderful and friendly thank you again.

The nurse was very very nice! Got here 30 minutes before my appointment and they took me right away!

If you need dot medical card, Do not go there because they will do half of your exam then surprise you will travel to different building to meet another doctor to get it done, they will tell you this after you make the payment of course.

The receptionist was friendly, professional and did my testing quickly. Zero complaints!

Everyone was friendly and made my visit quick and easy!

I called to get a COVID test and the lady hung up on me . I had to call like 10times for someone else to answer the phone to help me .

Walked in and they turned me away for no reason

Please save yourself a headache and go somewhere else for your needs. This place is a joke! Very unprofessional! No one has a clue what theyre doing at this place!

Poor customer service. Place is dirty

Very informative and helpful before you are even a paying client.

Very friendly and helpful staff!

Fast, friendly, & professional staff !

Very friendly professional staff!!

Quick fast and friendly

Very friendly staff.

Very professional staff

Quick service

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