Crofoot MD Clinic and Research Center

Still waiting on you guys.I have filled out the new patient form. Great!Im very aware that it takes up a week to input the paperwork in your system.Great! Glad thats out of the wayYet, I call the office, 1 whole week after. 2 whole weeks later.I am calling to set up an appointment.But all they say is it takes a week to process the paperworkI am trying to set up an appointment, what is wrong with you guys.

They do NOT specialize in male sexual health any more than primary care physicians. If you need actual advice outside of contraception and regular testing, you’ll be referred to a urologist. I spent $100 for two visits to be told “you know more about this stuff than we do” and then was referred to Dr. goldfarb who’s next availability was in 3 months. I was also not given a doctor, I was given a nurse practitioner who was at best annoyed at my all my theories regarding recurrent UTIs. I have been to multiple doctors all of whom dismissed infections that I can prove are occurring. I finally came here in the hopes that they would actually listen but my homeopathic remedies were dismissed as placebos and I wasn’t actually given any alternative or useful advice whatsoever. If they’re going to frame themselves as specialist, the least they could do is the bare minimum beyond “idk go to someone else.”

Derek Smith and the whole crew are not only professional but make you feel super comfortable. From the front desk to the clinic everyone is super sweet and amazing. I love that it’s a one stop shop from pharmacy to bloodwork.

Very friendly staff! Cold water available. Such a queer positive space...I was absolutely in love with this doctors office. You can have lab work done here and there’s even a pharmacy onsite. How convenient!

Clean, welcoming, very professional.Plenty of parking. Everyone is friendly and welcoming. Even tho I arrived 30 minutes early to my appointment, I wanted less than 5 minutes before being seen by the doctor.The person (forgot his name) who drew blood was by far the best!!! Felt nothing. If you’re afraid of needles, he’s your man!I didn’t feel rushed by the doctor.

I dislike this place. It’s far from me, which it’s not their problem, the issue is they are disorganized and it often results in a massive waste of time for me. Their customer service is horrible, very impersonal; borderline rude, especially over the phone, as if they are doing you a favor answering your call. Their billing department is a joke, there is no transparency when it comes to cost of services and you never know what or how much you’ll be billed. I once got billed hundreds for lab work that was supposed to be coded as preventive and covered by my insurance 100%. It took months to get that resolved.

They do a great job figuring out insurance issues and have very patiently helped with pre auth and coverage errors. The adjacent pharmacy is ultra convenient. They can get you in and out super fast for a simple blood work appointment, but you can expect great and respectful longer conversations for your first appointments or as you need with your doctor.

Love this place. The lobby is ALWAYS LIT in terms of lights and music. Receptionists are always in a good mood it’s almost scary. Also, Derek Smith > Any other PCP (in the whole state probably)Man’s is like a guardian angel in scrubs. If he ever quits I might follow him to his next practice. Been in his care for 5 years now, & he’s always on top of things with a genuine smile on his face. From last minute televisits to Monkeypox treatment, and many more occurrences - so yeah I trust his judgement more than my own at this point lmao

They dont need your business, you should go elsewhere. They wont review your paperwork to even get you on the schedule for WEEKS, and, when they dont call, they just say, I dont know, and I dont have any way to tell you when well call you back.

I went in for a referral for physical therapy. I informed the doctor of the physical therapist I wanted to see and that I had previously been to that therapist for knee pain. I gave the doctor the name and phone number of the physical therapist I wanted to see. Instead I was referred to a physical therapist 11 miles away from where I live. This is after I explained that I do not drive. I called a week ago and asked for them to fix both referrals(I also had a referral for an x-ray). Both referrals were redone. However the referral for the x-ray was once again sent to somewhere that is not in network for me. It seems like whoever does their referrals does not check to see if where they send you is actually in network.Im not sure why so many doctors offices have a problem with doing referrals. I literally gave the doctor the name and phone number of the physical therapist I had been to recently and the person who did the referral still did that incorrectly. I was also referred out for imaging and was referred to a location that is out of network.A doctors office that can do basic referrals is important to me. The doctor seemed nice but good staff is just as important as a good doctor.I just got off the phone with the office and was told two weeks later that it is not their responsibility to check and see if who they refer you to is in network. If they were never going to simply call the place they were referring me to and confirm that I could go there with my insurance why not tell me so that I dont rely on you?Basic communication should not be that hard.

The staff here is so so. You are treated as a number. The laboratory staff is horrible. Even with insurance you will be charged hundreds. Communication via Klara and Healow app is abysmal. I sent a message regarding my treatment by the laboratory staff which went unanswered and ignored. The on-site Walgreens also treats you like a number and the staff are very rude. I would not recommend utilizing the services at this clinic. The clinic needs to do a better job at treating patients with dignity and respect. Especially if they want to cater to the LGBTQ community.

Anna in referrals is awful. It took me 4 phone calls to get through to her and then she was extremely rude. Im switching doctors.

This LGBTQ-centered primary care clinic is very welcoming and efficient. As a patient here for many years, I can say that Im always well informed of my care plan and confident that the providers are looking out for my best interest and are up to date on all current research to further the practice of medicine. I highly recommend this clinic to anyone needing to find a primary care provider in Houston.

I don’t usually write reviews for healthcare providers but I must say how great my first experience was with this clinic. From the moment David answered the phone to schedule my appointment to the experience with the provider, Donald Harvey, I have been treated with dignity and respect the whole way. I’ve never had a PCP who’s offered culturally competent care to me as a queer man, and who offered me full support for my identity and validated my experiences. It was a place of no judgement, no squeamishness about the care I need as a gay man and a focus on encouragement and health. Thanks for that experience.If you need care as an LGBTQ person, I strongly recommend you visit CrofootMD.

Beware, if you have BCBS and need lab work, you will get a bill in the mail for about $200.00 (or more depending on the lab).When I got this outrageous lab bill and cancelled my follow-up appointment for more blood work they charged me another $50.00.I tried to talk to them about the unfair billing practices, and they still want to charge me the $50.00 cancellation fee.So a $35.00 copay visit turned into a $285.00 visit.I am going back to Legacy Clinic, Ive never been charged $200.00 for blood work or received a surprise bill.

Much better that the factory that is Legacy Community Health. The clinic is smaller and really feels more like a caring family. I highly recommend them over Legacy Community Health which to my knowledge is basically the only other option in Houston. Everyone I have seen there is caring and compassionate and the atmosphere is so much more inviting.

I have Abel Flores MD, outstanding physician, he really took his time, was patience , listened, then fully explained my results, never have I had a doctor that was so attentive and polite and kind. I’m hearing impaired so that meant allot to me, cause he did not rush me nor make me feel uncomfortable as well as his staff all had excellent patient services. I was pleased and will continue my care with him. Thank you all

I cannot say enough about the kindness and compassion of Dr. Flores and all of his staff. They are always professional and courteous. He is not a 2 minute physician as I like to call them. My previous PCP made me feel like I was being herded through like cattle, not here. Highly recommend this practice.

Don’t like Maggie at all. She’s lazy and has a bad attitude. She treated me like a drug addict when I needed pain meds despite myself being a patient at this clinic for literally almost a decade and never asking for them before. However the rest of the staff is fabulous. Charles and dr crofoot are awesome and it’s convenient that they have the pharmacy next door to pick up my prep.

The Crofoot office deserve every star and more. I’ve been going here for almost 7 years and never been to a doctors office where I’m not just a patient. Every member of the team goes above and beyond to make sure my medical needs are met and clearly explain everything they’re doing to ensure I’m in my best health. When Dr. Crofoot is away I’m always taken care of by Derek, Maggie, Charles and so many more.

I have been under Dr. Crofoot for a couple of years and never have had an uncomfortable visit. The staff is always very friendly and attentive and I always leave my appointments more informed than I expected.If you are looking for an LGBT-friendly doctor, this is the place to go.

I want to say that I am thrilled with the overall service provided at Dr. Crofoot’s clinic. But, exceptional is Dr. Abel Flores. I feel as comfortable in his care as I do with Dr. Crofoot’s. Dr. flores takes the time to go over my immediate needs and my long range care. He is very knowledgeable and very caring. One cannot ask for more from one’s PCP. The staff is professional and very gracious, and I like and appreciate that, as well. 5 stars for the clinic.

Great practice and great providers that really help find a solution to your concerns. Very advanced in their field of HIV care and LGBT focused care. If you are LGBT in Houston then you need to be a patient of this clinic!

After moving back to Houston I went to Dr Crofoots offices and began seeing Dr Flores. I am very pleased with him he is professional and takes his time with you. I am so pleased to find a Doctor that I trust and I highly recommend him.

Dr. Crofoot is an exceptional Family Practice physician overall but especially if youre a member of the LGBTQ+ community. Id highly recommend him to anyone seeking care in Houston area.

Exemplary staff and service. The best ever. Dr. Flores is attentive and thorough. Assistants and front office staff is first rate as well. Highly recommend this clinic.

Love this place so much! Everyone is so sweet! They made me feel so safe and comfortable as soon as i walked through the door and were very kind and accommodating! Highly recommended them say hi to will and they team there! 🙂♥️✨

New Patient. Had a very long video talk with Dr. Flores. I am really amazed. A very positive experience. No rush and I feel he listened and cared for me as a new patient. Thumbs up for sure.

My insurance had sent 3 request for my medication, they never answered. I called the office to find out why and the guy name Keith, was the rudest person I have ever had in that office, he just cut me off and didn’t gave me any explanation.They should have people with customer service answering their phones…..

Scheduled a basic clinic procedure 3 weeks ago. They did not have the supplies when I showed up today. And, to top it off, they sent a student in to the room to tell me I had to reschedule.

Anne in the office spent 10 minutes explaining to me that because 1 dermatologist in Missouri City isnt in network with BCBS HMO, that I have to find my own dermatogist and give them their NPI and call and make sure they are in network with my insurance...So lazy and just an awful way for practicing medicine... Getting free Botox kickbacks is all that matters I guess

Maggie White is very professional but feels like family. She listens to your needs and tries her best to care for you.

So glad to be in the care of Dr. Crofoot and his knowledgeable staff. They offer a personal experience that can not be outdone. I recommend to anyone I know, always and often. A+

Great office and staff. Very attentive to their patients, and welcoming to all members of the community here in Houston.

Highly recommend lgbt+ practice. Staff here are very helpful and friendly.

I have been a patient here for a year, and I love the staff. They treat me like a person and not a number.

This Dr has saved my life on several occasions and I will be forever grateful to him! Thank you!

I have been a patient of Dr. Crofoot for the last 13 years, he is the best doctor I have ever had and he really cares about the work he is doing.

Amazing staff. If you are LGBT I cant say Ive ever met a more accommodating office.

The staff is awesome!! If I have to see a doctor this is definitely my first choice. To the staff.. Thank you!

Incredibly helpful and friendly staff; Ive been going here for a few years now and love going in to visit with everyone there before, during, and after my checkup!

Horrible. Rude staff, tried to change the date on you after youve had it booked for over a month, doesnt know what they are talking about. I urge anyone from not going here.

Amazing clinic and staff. Would recommend to anyone!

All I can say....Best doctors and staff ever!

Great caring staff, comfortable, and friendly!

Everyone was very helpful and the service is awesome

Exceptional staff!!!

Unprofessional and unorganized