Dr. Susan E. Webb, MD

I had gone to doctor web for 10 years. Recently I had a major concern postpartum and urgently called to get in ASAP. I was told I had to wait a month to get into see Dr. Webb. It was worth it to me to be with someone I trusted. A week before my appointment I was notified that she would be out of office, but due to my fear and concern I kept my appointment with the new NP. Finally I got to my appointment (a 35 min drive) and was told that they couldn’t see me because they do not accept my secondary insurance.. they’ve seen me since I had the secondary insurance. I also confirmed my insurance on the phone when I made the appointment. Had I known about this I would have gotten into see another doctor quickly and had my issues resolved and cared for. The two women in the office were annoyed and unapologetic at the inconvenience. Sadly I will have to find a new obgyn. Since doctor Webb’s husband and previous NP have stepped away it has gone down hill. I’m very disappointed

Initially I had a new patient appointment with Dr. Webb but she was sick, I was a little upset but I decided to go ahead and see the nurse practitioner. I’m so glad I did! Love Rachel Fields!! I don’t know what these other people are talking about with the lack of calls regarding test results because I’ve gotten calls or messages in a timely manner. I’ve also called the office several times and I can usually get Rachel on the phone instantly.. the ladies in the office have always been nice too!

I now drive 3.5 hours for my gyno visits (after moving for a job) because shes the only gynecologist Id ever let touch me. Ive had successful surgeries and procedures performed by Dr. Webb, and she couldnt have been more informative and compassionate! Love the entire staff. They always work me in because Im a long distance patient. Wouldnt leave her practice for the world!!

My wife experienced the absolute worst service at this doctor. She went in for blood work and after 8 days of no response, she was concerned. She called on a Monday and was told Dr. Webb would call her back. This never happened. The next day, my wife got a text from our pharmacy saying she had 2 prescriptions waiting on her. We still had not received any phone calls as to what the diagnoses was or why these medicines were necessary. My wife then attempted to call again and the receptionist was extremely rude and acted as if her call was an annoyance. Then on Wednesday, we called again and of course Dr. Webb was out of the office. No communication at all! On top of all this, my cousin also had blood work drawn and they lost it! They took no responsibility and blamed it on the lab. This is a joke of practice, and I am embarrassed for them.

I am not normally the person to complain or speak badly about anyone but I had an awful experience with Dr. Webbs office. First of all, I made an appointment specifically to see Dr. Webb since it was my first time there but at my appointment the nurse practitioner walked in and I met Dr. Webb in passing. I had blood work done and they told me the Dr would call me by the end of the week with my results. A week went by and there was no phone call. I called the office and they told me my blood work was pending. Days pass and I have yet to hear anything. I call back and come to find out my blood work had been lost. Instead of apologizing the nurse blamed the lab and told me they were supposed to call me and that it wasnt their fault. I dont think it is wrong of me to expect a call from the doctors office telling me my blood work was lost regardless of whether the lab was supposed to call me. There was zero communication throughout my whole experience and Dr Webb is nearly impossible to get a hold of. I dont recommend her as your GYN.

Dr. Webb has always gone above and beyond to help get my medication approved by my insurance company. She spent many hours of her own time dealing with the whole situation. She listens to you and any concerns you have, always answers any questions you have making sure you understand and are comfortable with the answers. You never feel rushed in and out like you are just a number. So glad to have her as my doctor.

I went for my first ever OB appointment and saw the PA Stephanie Howard. Stephanie was amazing! I literally was terrified of getting the Pap smear, but Stephanie and her student assistant were incredible and it was done with in no time! She offered different forms of BC and listened to what I wanted for myself. She didn’t pressure any form of BC on me and got me good to go! I recommend her to ANYONE! I’ll be going to her from here on out!

I have been a patient of this gynecology office for 4+ years and never ran into the experiences I have until this year. I went for my annual exam and an additional culture was needed, which is fine. I also was prescribed birth control for the first time in my adult life and I am 34 years old this year. Once the results came back from my culture I was prescribed two different anabiotic’s without communication and I had advised I was having issues with the online portal. I have an auto immune disorder that requires me to take probiotics that antibiotics can counteract, Ultimately leaving me back to step one regarding my gut and eczema issues. My gynecologist was also aware that I had eczema and did not warn me that birth-control, even a low hormone dose, can exasperate eczema. Before I started taking the antibiotics or the birth control I wanted to talk to the gynecologist. I called a total of FOUR times within a weeks time frame before someone called me back. When I finally received a phone call back from Dr. Webb I was met with confusion as to why I had the questions I had. Nonetheless, I did get the answers I needed and began taking my birth control and antibiotics. A few weeks later I got a letter in the mail from my insurance company letting me know that I possibly would owe 500+ dollars to a lab company because the company was outside my network. I immediately call the gynecology office to inquire as to what’s going on and they told me I had received a pamphlet with the information of change regarding the lab that they used. I nicely explained that I never received a pamphlet and even if I did someone should have verbally communicated with me that the lab had changed within the last couple of months for them and it was no longer in network. I even had a discussion with the office manager and my gynecologist before I left on the time frames for both my annual Pap smear and culture to come back and no one thought to mention it then either. So I had to dispute it with my gynecologist office, my insurance company and now the lab company. I requested a call back from the office manager and waited several business days to of course, not hear back. So I called again and finally get to speak to Glenn, the office manager. He spoke so hastily and fast with me and treated me like I did not matter and the reasons that I was upset and concerned did not matter. I explained to him there should have been better communication and I would hope that they would do something to fix this, at which time he told me he already called the lab company and hopefully my bill should only be around $50 (we’ll see when I get the bill). Which is obviously acceptable. However, I then asked for my gynecologist to call me back because I was experiencing some issues with my eczema due to the birth control and antibiotics. I was grilled by Glenn as to why I could possibly have questions about eczema in which I nicely explained I had been diagnosed by the gynecologist and already received medication for and that I wanted to discuss alternatives potentially. I asked the timeframe to receive a call back and guess what? Never had a call back! It’s now been a week. My GP prescribed me prednisone to clear the SEVERE eczema outbreak bc my gyno would not call back! I stopped taking the birth control too. I will be finding a new gynecologist office.

I dont recommend this place to anyone, they have nice stuff but they cant get their work done on time. Im patient whos diagnosed with PCOS and they have to check my lab results every visit. And I supposed to receive my results more than week ago and still no one called me yet!!!! It has been 11 days so far Ive been calling them everyday and they keep promising me that they will let the PA call me by the end of the day. And till this day no one have called. And the big issue they dont even send my prescriptions to the pharmacist and they dont update your profile so when i call about my prescription no one will know whats going on and what Im talking about..... if you try to get pregnant or having a health issues DONT GO THERE you will lose your time and your mind.

I have been going to see Dr. Webb for about 14 yrs now and i absolutely would not go anywhere else. She is the best gynecologist i have ever had. Her staff is super nice and professional and the office is always so clean. if your looking for a dr. she is definitely the one you want!!

Ive been dealing with constant bleeding and pain issues for over a year. It only took one talk with her and she knew exactly what to do! She is awesome!!! Actually listens to you and is understanding!! I would recommend her to anyone who needs an obgyn! I definelty will be using her as my obgyn from now on!!!!

I went to my first appointment and she was nice and helpful. At first I was extremely nervous and she walked me through every step before and during the Pap smear. I was super glad I chose her!

I saw Stephanie Howard, PA-C and y’all...it was the quickest pap of my life! I’ve never been so comfortable in a women’s health clinic. Steph listened well and was so easy to talk to!

I feel like this is an okay place for yearly exams, but not if you have specific issues. They missed a major issue that another gynecologist was able to point out right away. They were very friendly, but lacking in knowledge.

I have been seeing Dr.Webb for years. She is the best most personable o gun I have ever had. Not only my doctor but a great friend.

I have worked with this wonderful physician in surgery and she took care of me in 2010. She is amazing! She listens and she cares!

By far the best most organized drs office in town! I love Dr Webb and all her staff! 5+ stars!

I have been going to Dr. Webb since 2011 and I wouldnt recommend anyone else! Her and her staff are phenomenal and always makes me feel comfortable and welcomed!

Doctor Susan Webb cares about her patients and is a very thorough doctor... I would highly recommend her....

I love her honesty. She is the best at making her patients comfortable.