Womens Health University of Michigan Health-Sparrow

Overall a fine office but I will say the front desk lady Tisha is very disrespectful and clearly feels her job is miserable. Which is sad for patients who are transitioning into moms and would like genuine support. Not sure how she still has a job, answers the phone snooty, cuts you off, doesn’t care about your concerns, & finds the quickest way to get you off the phone. I asked to speak with someone else before expressing my concerns today & was told by her that she’s the only one answering phones and that I guess I’ll need to call back another time. Excuse me?! There is handfuls of people in this office that can take my call. I’ve been a patient here for years and she’s quite literally NEVER changed.

I don’t know why this place has such bad reviews, my interaction with them today was amazing! The lady at the front desk, Isabella, was extremely nice and went above and beyond by helping answer all of my questions or directing me to someone who could answer them.

Avoid this office at all costs. The front office staff is rude and will talk over you on phone calls. You will wait in an exam room for half an hour and, if you walk after waiting the whole time, they will still charge you for the visit even though you werent seen. You will never see the same doctor twice unless you specifically ask to see the same provider.

Doctors and nurses are great I love them . But honestly they front desk staff makes it a horrible experience Tiesha is very disrespectful rude don’t care about respect . She’s just there for a check ride black women behavior and sad to say coming from a black women . She needs to be fired and I see they do nothing about it I see these reviews and I’m not the only one that feels this way y’all are going to lose a lot of patients keeping her. . Now the other 2 girls are fantastic they hear you , they listen you not rude they’re sweet . Tiesha answers the phone and you can tell she just tryna hurry it push it off not taking pregnant women’s care seriously when she don’t know what the case could be she’s very dismissive very disrespectful . If I came across her me more rude incident cause it’s been about 2-3 with here when I call the office I’ll be finding another doctor office

Horrible place to interact with!I had an appointment scheduled on the 27th and when I called to confirm my appointment, the employee told me that my appointment was 10:00 and that I needed get there at 9:45 for checkin.I got there at 9:53 (my bad I know), but the front desk told me that I wouldn’t be seen because I was 13 minutes late for my appointment at 9:45 and their limited was 10 minutes. I explained my earlier phone call confirming my appointment at 10:00, but it made no difference then I was told that the Dr. would call me for a phone consult between 5:00 and 6:00 on that day.I kept my phone at my side all day so that I didn’t miss the call and by 7:00, never having received a call, I gave up and went on with the rest of my night. At about 9:30 that night I saw a missed call from the Dr. at 8:34! A minimum of 2 hours and 34 minutes after the scheduled time!Then I called on the next day and rescheduled a 1:30 phone consult for the next week. At 1:45 I called the office to let them know that the Dr. was 15 minutes late and asked about the appointment. The employee told me to just continue waiting! When I hung up, I saw I had missed the doctor’s call. I called back and nobody helped out, I was just told to continue waiting for a call from the doctor.I waited almost the whole afternoon for my call, which never came.I missed work waiting for this and I still didn’t have my appointment/consultation!You guys need better communication between your doctors and front desk. You also need to actually run the place like a professional establishment and treat your patients with respect. I just have a simple issue that I’m sure the doctor could figure out within minutes. I’ve been trying to schedule for over 3 weeks now.Unbelievable! I can’t imagine how it would be if my appointment was for something more serious!

I started coming here in 2019. And I enjoyed being here. Very sweet and nice people. Yes, when I went I was normally in and out like that but others time there was kids and they were screaming but I honestly didnt mind it. Some of the patience waiting to be checked in was rude to the workers. I started to come here because of sparrow hospital. 🙂 The only bad time were I had to wait for a bit to get checked out.. but other than that again I enjoyed coming here very sweet and nice people. From others people experience you cant blame the workers for screaming kids its not there fault. Its the parents fault that the kids are screaming.

Horrible service, the receptionist was rude as I tried to schedule an appointment. Her tone of voice immediately changed and became more pleasant after I told her what insurance I had. Once I scheduled my appointment (which was a month and a half away) I came in to see Dr. Sarah R Pearl, DO and she decided not to see me because I was five minutes late (there is a ten minute late policy). The receptionist asked if I would like to reschedule and proceeded to tell me it would be in 2 and a half months. So after I waited a month and a half Dr. Sarah R Pearl wouldnt see me and the receptionist who was still being rude suggested I reschedule and come back in two months.

I would not recommend sparrow women’s health to expectant mothers. I’ve been a patient for 3 years, starting when I was a patient for my high risk pregnancy. I recently became pregnant again and called to request an appointment and initial lab work, as I had extremely low levels during my 1st pregnancy. I was told I could not schedule an appointment until I was 7 weeks, and I couldn’t have my labs done until 9 weeks and that was “policy”..no exceptions if you have complications in the past. And not knowing how far along you are because they don’t do labs to look at your levels! So I called a different sparrow OB location, and they borderline laughed and said they did not have a policy like that. After talking to a nurse who looked at my chart, she couldn’t believe I was denied simple lab work considering all the issues I’ve had during pregnancy.Apart from that whole issue, wait times are very long. I’ve waited in a room with 2 crying toddlers for over an hour just waiting for a doctor. Apart from that if you’re late at all, they will not see you. They also completely messed up my depo-shot because the receptionist didn’t think to schedule me during my window so I had to discontinue the birth control all together. I then had to pay for lab work for pregnancy testing before they’d give me a different form of birth control, even though it was clearly their error. At the end of it all, I was given birth control pills when I explained I am bad with taking them..but the doctor didn’t care and said my blood pressure was high..shocking someone has high BP after waiting an hour for a doctor in a tiny room with 2 screaming toddlers.They’ve definitely went downhill, they have a super high turnover rate with receptionists which seems to be the root of the problem because there’s no consistency at all. Call a different location-You’ll have a much better experience.

They have a 10min late policy and I respect that. But I’ve been THIRTEEN MINUTES LATE with 2 kids in tow, one screaming their ear off. They turned me away and said to reschedule. There’s no wiggle room with them at all. Meanwhile I’ve waited in their waiting room well over 30min. There is just no personal feel to them.

I cant get over how disappointing this place is. Its like one thing after another, and they said that a planB is such a tedious task, that they dont do it, but not sure why they cant at the same time. Hate this place.

I called to get information for a first time pregnancy never in my life have I ever felt so disrespected and dismissed. The receptionist is so rude and unhelpful it was baffling. I guess I should of looked at reviews before calling. 1.9 says it ALL!

My past couple experiences have been terrible here. They couldnt figure out the problem I was experiencing so they told me to come back in 3 months. The doctor was throwing around the cancer word when she couldnt even diagnose what the actual problem was. Will not return.

While I havent had an issue with the staff, other than a shaking handed trainee steuggling with IUD insertion making me very uncomfortable, their hours are terrible. I am a working woman, full day job all week. They open after I am at work and closed by the time I get out, forcing me to take a day off for an hour long appointment.

They classify people and treat them accordingly! I have asked for the rest of my medical records several times over the last few years, no budging! Also, I cant help but wonder what they did with the only doctor in the Sparrow Health System who found it necessary to do a skin scraping examination and why I got put on a wild goose chase about my elbow exray after my elbow filled with liquid...things that make you go hmmm

I called at 4:25pm. They immediately placed me on hold for 5 minutes then transferred me to a completely different building. A nice woman answered and apologized and let me know they were the building located behind sparrow women’s health. So I hang up and call back again and they are CLOSED! Very unprofessional!

I have been coming to this womens clinic since 2004 back then it was five stars today I give it one the nurses are rude and condescending you can hear then discuss patient information freely and loudly they seem to not care about the patients at all last time I was in for my yearly the nurse had a disgusted face yeah cause thats comforting Im already uncomfortable and not very knowledgeable for being a health team

I’m always treated with respect when I go and my concerns are always listened to!

Excellent experience fromCheck in to check out and everywhere in between!! Wonderful ENTIRE staff!! Highly recommend!

40 minutes on hold to get refills

Very good