DLO Quailbrook Patient Service Center

My wait time was only about 5 minutes and the phlebotomist Sarafina did a great job. It is a frequent occurrence for me to get stuck twice because I have difficult veins, but she was gentle and patient.

Tamara is great! She greets me with a smile and always makes sure I’m comfortable. I made an appointment online for ease and speed. My visit took a few minutes.

Its a great place. The guy is always very gental. Never feel the stick. Only had to wait more than 5 min once and it looked like a company sent their whole building over to test. my only dislike is they refuse to sign my paperwork verifying i was there for my mileage reimbursement.

BEWARE! I went here to have my blood drawn for a routine blood test for my doctor. Several hours later some woman called from there and said my blood sample was no good and that it hemolized when she tried to spin it. She told me I would have to fast again and come back and have the blood drawn all over again. Ive never had that happen before and When I tried to ask a few questions regarding how that couldve happened, the woman immediately got extremely hostile, very unprofessional and rude and she refused to answer my questions....Especially when I asked if it was because the sample had been mishandled which I totally believe is what happened. When I said she was rude and asked her name she refused to tell me and hung up on me. When I called back it was impossible to reach anyone there. I was astounded and disgusted at the disrepectful and abusive treatment I received when clearly they had mishandled my blood sample and ruined it and they couldnt care less about how it would inconvenience me nor to try to give any viable information regarding how it happened. I have never had that happen before in 50 years. Wish I could give this horrible place a negative 10 rating. No way I will go back. Wouldnt send my worst enemy there!

Went there for my daughters blood work this morning and not only were they quick they were very gentle with her and explained the whole process for her, she loved how sweet her nurse was and even gave her a painting as a gift for how kind she was, absolutely the best place!

My experience was exceptionally good. I was very surprised to be the only one in the lab on a Friday morning. Tamara, the phlebotomist was amazing. Never felt the stick and she was very kind and personable. I need lab drawn regularly and will visit here every time. Thanks so much!

Love this location. Everybody here is polite and makes the process quick and simple no matter how many people are waiting.

So glad that I went to this location. I was able to check-in online (since my appointment was scheduled online) and the woman who did my test was kind, personable, and professional. I’ll always take my labs to get done here.

Staff is super nice and incompetent. They provided inaccurate information at the time of my visit and did not return my calls. After 3 calls over a 2 day period, I was given a different number to call to check my results. Only to find out that I have to request through the app and wait an additional 10 days. Or I can fill out a form, which they failed provide at my initial visit, and then wait another 2 days. The consent form can only be faxed or picked up in person. The form cannot be emailed.My visit was out of pocket as I was not going through my insurance. I will never use DLO again.Warning, if you need work done, and want results in a timely manner, RUN AWAY from DLO!

I refuse to go ANYWHERE else! I love this particular lab. The two most wonderful girls work here, they care extensively about their patients, keep you at ease with their infectious smiles! Thank you Tamara and Brandis for everything you ladies do!!!

After an AWFUL experience at Childrens Hospital, we were referred here to get our toddlers remaining blood-work done. I would tell everyone to take their child here if needed. The two ladies were kind, efficient, and quick!

I REFUSE to go anywhere else or take my daughter to anyone else for blood draw. The DLO at the hospital blew out the vein and bruised me for 3wks. This branch barely saw a price mark. No pain either.

TAMARA S. WAS WONDERFUL!!!!! BEST DLO VISIT EVER. SWEET AND GENTLE!

The staff was wonderful and very professional! The facility was very clean and I was in and out in under 15 minutes. Ask for Brandis! Shes great!!

Our one week old daughter needed blood drawn for jaundice testing. The lady was unprofessional and untrained.

This place was fantastic and the best diagnostic lab Ive been to in my experience. The staff were swift, professional, and friendly. Highly recommend.

Not really open till 4 hours are incorrect or workers are just lazy and refusing to do job not sure which either way don’t waste your time here

The lady working the front was rude and unprofessional. The the woman who handled my test was very nice and professional

They were very nice here. Very speedy as well. In and out!

This is the lab I go to everytime. The ladies there are professional and helpful.

First impression: Very rude!I will drive to the other location, next time.

Tamara is always very helpful.

Bad

The site leader, Tamara, is the BEST phlebotomist! I have challenging veins and Tamara is the ONLY phlebotomist who can get my blood drawn in one shot, and there’s never painful bruises after that. I had too many terrible experiences elsewhere so now I only come to her even though I have to drive 30 minutes to this site. I wish all the phlebotomists would be as professional and skilled as Tamara. I can’t thank her enough for making my regular blood work less stressful!