NextCare Urgent Care Tempe

Everyone at this clinic is incredibly friendly and professional. Dr Williams was the kindest doctor I’ve ever interacted with. She had a wonderful bedside manner- warm and kind. She was also very informative and took the time to explain things to me. This was by far the best urgent care experience I’ve ever had. Good vibes all around. 1000% recommend.

Great Urgent Care! I am out of town with a bladder infection. I was able to quickly make an appointment and submit everything online in advance, therefore making my wait time very minimal. Staff was great, thorough, and handled everything I needed.

Had a very comfortable experience tonight at NextCare at Curry and Scottsdale.My needs were met and I was greeted with considerate and friendly staff, and felt heard and cared for. I had no issues getting scheduled, filling out quick paperwork, and was seen in a timely manner. I felt that the staff and physician took care of me and my injury to the fullest. I thank them immensely!

Every time I end up having to go to urgent care it’s the same horrible experience. You set up an appointment for a joke because you wait at least 30min past your appointment time. Paperwork was already filled but that never matters or makes any difference, just remove the appointment setting if you’re not going to honor the purpose of appointments.Doctor is very professional and courteous, the rest of the crew no.

Although I scheduled online and arrived as recommended, I still waited an hour to be seen. The doctor was very friendly, she went through all of my symptoms to best treat my ear and head pain, that had been plaguing me for two weeks. I would definitely return to this location. Staff very friendly and patient too.

I had originally went to a differenturgent care to care for an ear problem. They didn’t finish the job and left me with a terrible earache. So I decided to go to nextcare to see if they could help me, they did amazing cleared out my ears and made the ache instantly go away. I can hear again!!!! Absolutely incredible job!! And everyone was so friendly and polite. 10/10 recommend!!!

Everyone was really nice, the front desk could a little nicer. The lady who took my vitals seemed a little busy. But very nice. The doctor was MAGNIFICENT always so nice when I go to that urgent care. Overall a great experience.

Time to see the doctor was good and Dr. Williams, the doctor on call is amazing. She makes you feel comforted and has sympathy. She has been this way every time I have been in. She is the reason I choose this facility.

Provider A Olson was amazing, knowledgeable and empathetic in her communication and care. While carrying out a procedure, she was so thoughtful in helping me understand what to expect and why. She gives me hope that our younger generation of medical professionals are more equipped with knowledge, information and advancement in science, treatments and care model that better serves our community than what has been in place thus far! Thank you NextCare, for providing an innovative approach to making access to care and to A Olson not only possible, but also cost effective for someone who stayed away from insurance based care that only serves the insurance/payors.

I had sprained my ankle and was looking for the closest urgent care around me. It was 7:45 pm and they closed at 8 pm. I decided to see if they would talk me in, and they took me in with open arms. They immediately got me checked in and I was seen by the doctor in less than 10 minutes. I was diagnosed and given medical advice by 8:10 pm. I couldn’t be more thankful for this urgent care, as they went above and beyond for me. All kind and generous staff!

I went there at 8:30 AM as a walk-in because they open at 8:00 and their website said they were open, but nobody was there and the door was locked. I called to try and confirm that the hours posted on the door were up to date, but nobody answered. There was no sign on the door or any other indication that they would be closed. Not much of a walk-in clinic if you cant walk in.

Had some trouble booking a video call online, so called the office and they said to come right in. My visit with the MD went better than expected and I was in and out with the meds I needed pretty fast. Very grateful for the friendliness and care I received.

My visit to NextCare Urgent Care was greatly appreciated. The front office person was very friendly and welcoming. I was taken in very quickly. Dr. Williams was very friendly and thorough. She spent enough time with me to explain my coarse of treatment and symptoms to watch out for that would necessitate further treatment. Thank you for all your help!

I dont think I will be returning to this NextCare location for future urgent care needs. My first visit was on April 28, 2024 and my second was on May 9, 2024. During my first visit I had an appointment scheduled at 9:00 in the morning but wasnt actually seen by a provider until almost 1:00 in the afternoon due to walk-ins getting priority. After speaking with the provider, I felt that I was talked down to and wasnt educated about the medication Id been provided. On my follow-up visit on May 9, I had a similar negative experince. I came in shortly after they opened at 8 in the morning and didnt end up leaving until almost 10:30 in the morning. I was there for some follow up testing and felt shamed by the provider for coming back a bit sooner than typically recommended. I can honestly say that I felt talked down to when I explained I had expereiced an adverse reaction to medication Id been prescribed and having to seek out an alternative route of treatment. The provider more or less shamed me for having to take a different medication and said that if my test results came back negative that it was good for you and said the initial medication was the only way that could provide treatment.

Elizabeth is such a caring, considerate, and professional medical provider! She and her medical assistant Jose are very friendly and helpful people who make you feel comfortable the second you walk to the back. They listened to my concerts and provided accurate test to help get the best results.

I was very impressed with the service and care that I received there. From the friendly front desk guy to the nursing assistant and then the doctor. They were caring and supportive in supplying me with a viable answer to my problem concerning my knee. Thank you all.

Everyone at the clinic was patient and nice and kept the flow moving. The space is clean and up to date. My Dr. was informative, thorough, and had a great attitude.

Got Dr. Williams. Thank you Lord for that. She is thorough and really gets to the bottom of the issue. All the staff was nice too. Dr. WIilliams is extremely informative, respectful and caring. I am forever grateful that we decided on this urgent care. Ive also seen other doctors here with good results.

Nice people. Did not seem busy but waited a long time. The reason for 1 stars… these people are weird. The physician was liberal and odd. A little too suggestive about women’s choices.

The receptionist was very rude. After I gave her my insurance information I could hear her on the phone, talking inappropriately and making fun of the situation I was in. I will not be recommending this location based on this.

Very short wait to be seen. Staff and healthcare provider were friendly and profesional. The team was patient and explained everything in simple terms. I would gladly use this urgent care again.

Short wait time and helpful staff. I saw Elizabeth Williams, PAC, and she was so wonderful—very empathetic and took time to explain things and answer my questions.

Amazing experience, fast, empathetic care team who listened. Shoutout to Megan for helping get me what I need to put me back together. Front desk super nice and efficient.

I have alot of airborne allergy, especially this time of year. I find some very thorough knowledgeable Good doctors at this location. Its a pleasure having good service when you are sick and unable to make an appointment for several days with your regular doctor.

Dr. Elizabeth was amazing this morning. She was very sweet and had great bedside manners. The appointment did not even feel like a doctors visit due to the amount of times I laughed and smiled. Great experience!!

There was a bit of a wait, however, this is expected. The provider and staff were kind and knowledgeable. My questions and concerns were answered. I do recommend making an appointment instead of a walk-in.

Woke up with the eye irritation, and a lot of fluid came to the clinic. They cleaned it checked. It gave me medicine very professional and fast and friendly. I love it.

Dr Elizabeth Williams is Amazing! Gave me the information I needed and put my mind at ease. The meds are working and Im going to start getting back into shape and quit smoking and drinking .

Literally been here for 30 minutes waiting for my appointment after they cancelled my last appointment... I still have a life I need to get back to this isnt an er why did a walk-in go back B4 me

Thank you to the staff for truly caring about others!! My grandson and I walked in at 7:55 knowing that they closed at 8. My grandson is 3 months old and thought he was possibly coming down with an ear infection. I was hopeful that they would be kind to see him still and they were much more then kind!! They checked him out and thankfully no ear infection and we were still out of there before 8:20!!Thank you for seeing us and with smiles all around. We didn’t feel like a bother although I know we probably were as we showed up at 7:55. They most definitely could have turned us awsy but so thankful that they didn’t.Mae will definitely use this place again!!!

Dr Elizabeth is the best!! She is very caring, knowledgeable, professional and made me feel very comfortable. Will definitely be back if need be.

Great experience. Went in for a sore throat and was out very quickly. All staff was very friendly and caring.

The people were extremely right, but my flu and Covid test were kind of a joke( swab barely touched the inside of my nose)- they both came back negative. I was given hardcore antibiotics as a pre caution for pneumonia which made no sense all. I indeed have the flu.

Effortless check-in, zero waiting (although that was probably just good timing) a very kind receptionist and a physician who was professional, kind and easy to understand ☺️

We had a 9am appointment but were told they were behind right when we arrived. But we understand thats not something necessarily in their control. Online queue showing where you are on the wait list is awesome. Once we got back they took care of my sons sports physical quickly. Staff super thorough and friendly.

The NextCare team went above and beyond rescheduling to accomodate. The paperwork process is quite simple and may be completed, even, on your phone if you wan. My visit was late in the day and it would be easy to rush me through, they took the requisite time to provide a good examination and think through it. Well focused with good intentions, a true professional. While, apparently, all I needed was an ear nose and throat specialist and was not in a life threatening situation, they took the time to correctly diagnose that, and not be negligent and rush me on out the door to enjoy the weekend; which honors theor profession Primum non nocere, (do no harm) and they go the extra mile instead of rushing tou out the door like a number, putting in 100% to your behalf because they are good people and your life matters Fac bene et ultra (Do well and beyond) and they are quick and clever in their diagnosis thinking systemically outside of the box putting good intentions into action as sincerely we all wish some such superhero will step up for us fighting on our side Optime agere et invenire remedium (Act excellently and discover the remedy) A round of applaus to the family and medical community behind this physicians education. Good character prevailed here today and that is a mark of excellence to observe in the whole. Plus they have Beatles memorabelia and Berry Divine Acai Bowls is right next door for a pick me up afterward so there you have it.

Adora the PA was easy to talk to you and seemed to genuinely care. Shes also absolutely gorgeous.

Best urgent care experience I’ve had. Great staff at check in. PA Olson handled my ear ache really fast.

Very nice and friendly staff. Took care of me right away, didnt have to wait very long even though it was almost closing time.

Always have a great visit here. Dr and NP are all great and help with whatever I go in for. Very friendly and helpful staff!! Thank you so much for helping with my issues!!!

Staff was extremely friendly and very willing to help. Short wait time as well. Extremely clean environment

This is my go to place for the last few years. They’re very friendly when it comes to my children and I. All the workers make us feel welcomed.

The whole experience was incredible. Great job. I got a truly ouchess shot. I’ll definitely be back!

Way better than many hours at an ER. From the young lady at the front desk all the way through the nurse assistant to the doctor was a pleasant experience, very professional and expedient. The doctor got my meds sent to a pharmacy so that I could still get there and get them that night because of couple infections that needed couple kinds of antibiotics. (Complications from gunshot wound.) The swelling is down now days later and I am feeling much more functional thanks to NextCare.

The staff was kind and courteous and the doctor was thorough and I felt confident in his diagnosis.

Made an appointment online for a physical exam. When I arrived I wasnt asked the purpose of my visit. I was given an intake form where I also stated the purpose of the visit, despite giving my info online.Waited an hour before seeing someone but was sent back to the front because apparently I didnt say I was here for a physical. When I told Suzanne at the front desk that I wasnt asked, she proceeded to gaslight me when she couldve just admit fault, apologize and leave it at that. Instead the staff here seems to delight themselves by badmouthing patients thats loud enough to hear outside treatment rooms. Please reconsider jobs that deal with the public if youre unable to handle negative emotions in a healthy way.While I empathize with the fact there can be bad days here, it worries me that such incompetence and unprofessionalism exists at a place of care. It also scares me that individuals like Suzanne overlook patient information. Glad I didnt come here for a ruptured appendix or something similar!Edited to 1 star. The physical itself wasnt more than 10min and felt awkward thanks to the badmouthing. Total wait time: 2 hrs.

These people are SO helpful! Not only did we get in quickly and receive excellent care, but after our appointment the front desk walked us through some services to provide discounts for our prescriptions and appointment. I cannot say enough great things about the staff here!

Absolutely the worst!!!! My adult boys tried to check in last night around 5pm. They tried to use our insurance that we have had for 5 years. The front desk person had no idea what to do and wouldnt get help from her manager. Told me to call UHC to solve the issue. UHC had no idea what this person was talking about as far as an issue. I told the boys to leave and go to another location for care where there was not an issue.

I went in with a really frustrating situation. Everyone gave me so much kindness, patience and care that I left with hope and feeling like I was truly cared for.

Everyone there is so friendly! Such a nice experience. This coming from someone who never leaves reviews but I had to for this place. 😀

Best urgent care experience! The PA was kind and efficient, the front desk made sure I received the paperwork ahead of time and helped me feel comfortable at a medical office, and the MA made me feel comfortable and brought me back quickly. Highly recommend to anyone in the area!

Came in for pain and they told me it was probably just UTI and definitely not my appendix and to go home and take advil. 4 hours later I’m in the er with appendicitis having surgery!

I will never go to another urgent care facility other than this one! I had some reoccurring pains that started to become too much. I was able to be seen the same day within an hour of scheduling, was seen quickly after checking in and all members of the staff were so friendly and professional. I was hesitant to come here because of past experiences elsewhere, it always felt like they just wanted to get you out of their sight immediately with little to no help whatsoever. This location gets an A++. My voice was heard completely and the staff gave me a detailed explanation + treatment plan and I felt so much comfort walking out of there. Highly recommend this location to anyone needing to feel better!!

The team was incredibly helpful, quick and efficient. This is my family’s urgent care. I will never go anywhere else.

Seen 45 minutes after my appointment. Staff was helpful and kept the process moving. I was able to complete my visit without any hiccups thanks to a knowledgeable friendly and professional staff. I would recommend a visit instead of dealing with what ails you.

These people are so inconsiderate for absolutely no reason. I have been to nextcare with my girlfriend before, and have been allowed to go back into the room. We arrive, she gets called, I try to go back, and someone tells me I cant go back. Confused, I sit back down, but then remember how Ive done it multiple times. I then ask why they said I cant go back with her, and they reply Its up to the provider, in other words, screw off. Because why cant I go back there? What harm could I possibly do? All I wanted was to share as much information as I could to benefit HER. So then, I call multiple other nextcare locations in the surrounding area, and they happily tell me that it is no problem at all and they would gladly let me go back with her. So I tell her to ask the provider for the reasonings of why I cant go back there, and this Elizabeth Williams PAC replies, I dont think we need him, I cant stay 6ft away from two people, I cant get sick hes your companion, I get your information from you. You dont think you need me? Who cares, all I can do is provide more information to help! And then the 6ft one, hilarious, this lady states this right after I watch another couple walk out of the room together! Are you kidding, so you tell me no, but let another couple? How come you could stay away 6ft from the two of them? This chick is on the biggest power trip of her life over what, isnt your job to help people? To heal them to the best of your ability? But no, you are to busy worrying about staying 6ft from two people versus one? What does that even mean! You are a healthcare professional. My girlfriend returns to the vehicle and tells me this information, I then go back in to ask for the providers name, and the reception lady tells me Its on the bottom of the sheet, ok sassy, couldnt just tell me the name. Nice! Great care from these people. Avoid this place, go to another location, the staff at the other Nextcares are much more generous and willing to help!

Matthew truly saved my life. Thank You, NextCare of Tempe! Couldn’t have done it without you…or Matthew.

The staff was very helpful and caring. The receptionist was very accommodating getting me set up. The medical assistant in the back had a great bedside manner. The provider seemed bothered by my presence. Overall an ok visit.

PAC Elizabeth Williams and staff went above and beyond the standard of todays care. Im thankful. Ive been there a few times. All except once shes not treated me. When it mattered to me they treated me ,the whole person. Im so thankful. When you give accurate and all the information the treating practitioner& staff can always help you the best. She has a love for her profession even when shes busy. It still shows to me. Shes a leader for her staff too.

Dr. Elizabeth Williams was the best doctor Ive ever seen in my life I wish she was my primary! She was so kind and explained everything and made me feel like she really cared about my health.

I set up an appointment online for a cut on my leg, since I completed the necessary paperwork before arriving, my check in only involved me showing identification then I was called back within minutes. My doctor checked out my leg, wrote a script for meds, and I was on my way. Everyone was professional, had a positive attitude, and made sure I was actually okay. Loved being in and out so quickly.

Been sick for 3 days so far, with what I figured was a cold. The doctor confirmed it was a cold, and just suggested DayQuil and NyQuil. I go to a doctor to get something stronger to fight it quicker. I could’ve saved my time and the $50 copay to keep doing what I’ve been doing. Urgent Cares are worthless anymore.

Rushed visit, told me go to the ER for a belly scan when the problem was in my chest. People up front were very helpful and nice.

I has a great visit, they were so professional and nice. I felt comfortable and well taken care of. I recommend this office. Will come back for future visits

Very thorough prescreen. Jose very patient and asked lots of good questions. Scott did very completeexam and prescribed meds and gave advice. Admin lady up front was also very kind.

Helpful, friendly & Dr & staff amazing. We got in quickly and the staff was very helpful and Dr was so friendly and helpful to my wife and myself . The nurse helped us find a pharmacy at our next destination as we were traveling and on our way to flagstaff. Thanks to all the staff for your help . Great experience.

I was reading some of the reviews before I came in and it made me laugh because people will complain about waiting for 1 hour when you go to your pcp and wait even longer with a scheduled appointment or even worse you go to the ER and wait hoursssss! People should be greatful. You should be ashamed to leave bad reviews because Google told you that you needed an antibiotics when the provider who let me remind you went to school for this is telling you NO. I work in Healthcare and let me tell you the staff here is great from the front office to the MA (Jose) to the provider they were all very professional and educated. It simply comes down to this if you have a bad experience then dont come back to the same place or adjust your attitude because maybe your the problem. Plus go online you can see the services they provide so you dont waist your time if they tell you thats not something they can do. Concerned about insurance call ahead and ask like I did. Or call your insurance to verify ahead of time dont get mad at the staff. Anyways thank you to the staff and you all deserve a raise! :)

I was quickly taken back to see seen by the PA and everyone was wonderful. My injury was addressed and I didnt feel rushed.

The PA on shift 12/15/23 at the Curry office was unprofessional, had zero bedside manner and was demeaning - saying “you’re going to sit here until your BP is normal” Passive aggressive bullying at its finest. Providers should enquire about a person’s symptoms, background, and take into account supporting documentation they can provide, formulate a differential diagnosis that can be supported instead of making assumptions and doubting or disbelieving everything they are being told- especially when it comes from another healthcare provider who has 20+ years in the medical field. Did not conduct basic physical assessment skills correctly, such as the Whisper Test. She had me sit on the exam table, stood 6ft in front of me, turned her head away from me, took her mask partially off and whispered the first word. The correct way to perform the Whisper test is standing 2ft / arms length behind the patient, have them occlude one ear, then whisper a word or a combination of a number-letter-number, then repeat the same for the next ear. And then comment that sometimes when you say a word a person can’t hear the syllable pronounced correctly- no wonder when she performs the test incorrectly.Also, if a provider wants to assess the stomach, you can’t have the patient in a sitting position and then press once with your hand into the abdomen, as she did, and perform an accurate assessment for tenderness, masses, etc. The patient must be supine with knees supported and then perform light and deep palpation in all 4quadrants, watching for the patient’s response or signs such as rebound tenderness, etc. Perhaps she should brush up on her skills and perform them correctly so an accurate physical examination is conducted, especially when it is being signed off as a true and accurate reflection of a physical examination (which in this case it couldn’t be as it wasn’t done correctly). As a suggestion, a gold standard, evidence-based reference for her to review is Bates’ Guide to Physical Examination. She needs to be reported to her board for misconduct. Zero stars would be the true rating.

Busy place and I can see why. We visited Phoenix this holiday weekend and I ended up needing some medical attention today. From reception to exam room, everyone I dealt with was professional, courteous, and friendly. My examining PA was thorough and did a great job with both treatment and explanations. I left the clinic feeling reassured and on the mend.

We took my little lady there today for a uti and they were amazing they had only 1 physician and were busy but they were so kind to her She is 92 and even though the wait was a little long THE CARE WAS SO WORTH IT! Thank you for being so kind with her! And give yourselves a great big pat on the back!! Job well done

Unfortunately I needed to get stitches in my hand, 1st time for me. The people here were great, no wait time, easy check in and great care from RN to Dr. Totally recommend!

Friendly staff, decent wait times, and clean facility. I would go again if I needed it.

Ive been to any number of urgent care facilities in my life. I have health issues that often need immediate treatment. This was a quickIn and out type situation like the last 8 or so urgent care treatments Ive had over the years. Ive never been quoted anything even remotely close to what they charge as a base amount outside of insurance. Its more than double what the last (also next care) facility charged. Not only was the receptionist rude (she didnt even let me finish my question on payment before cutting me off to blurt out the charge) but she was entirely aloof about it when I said I wouldnt be able to afford treatment. Didnt offer any advice, payment plans or anything to the effect. Or even an ounce of compassion. A quick apology would have been preferable to an instant have a nice day. Like... I wasnt remotely done trying to figure the situation out before this woman booted me. I havent been to a place so eager to lose business. I also thought that maybe a health care facility would be the slightest bit compassionate about someone in need of health care. Kinda goes with the territory. We all know how garbage our health care system is in this country. The last thing we need to do is treat each other like dollar signs.

Made the appointment on line. Checked in and only waited about 10 minutes. Doctor came in almost immediately. He was knowledgeable and explained what was happening with me and treated me for acute sinusitis. Confirmed I didnt have bronchitis or pneumonia. Good visit.

Always friendly and helpful staff. This was my second visit in over a year. Dr. E Williams is WONDERFUL! Very thorough and knowledgeable. They also take many types of insurance. Love that you can schedule an appointment online. Clean facility too. Would definitely recommend.

Dr. Elizabeth and her staff were so attentive to my needs and concerns. She listened to me with genuine care and was able to help me with a chronic issue. I am so grateful for the care I received at my visit.

PAC Elizabeth Williams was excellent. She was patient, listened to all my concerns, gave advise and was compassionate. It was a good experience!

I was able to get checked in quickly, and was called back very soon after arriving. Every person I interacted with was very kind and professional. The physician listened carefully, gave me a prescription and a referral that I didn’t actually request but definitely needed. And before leaving, the attendant at the front gave me a list of recommended PCPs because I’d expressed frustration in finding a new one since moving to the area! All around very nice experience.

Nice staff and facility. The appointment system doesnt guarantee you a time to be seen. As far as I can tell, it just puts you in line behind the people already waiting. Even with an appointment it took a out an hour to see the doctor. But it got the job done.

Everyone in the facility was very friendly. The physician was helpful and knowledgeable. The only reason for not giving 5 stars is because the wait time was pretty long. I had an appointment but didn’t see the physician until about 40 minutes after my scheduled appointment time. It’s pretty understandable for end of day appointments so I was too bothered by it though.

Everyone at this location is so, so nice and respectful! I was treated with much kindness throughout my visit, and the doctor even sent home a “gift bag” with me with the necessary bandages needed. I had a rusty nail puncture my heel at work and needed some professional attention. After about an hour and a half of waiting, I got a tetanus shot and prescription for antibiotics. They really took care of me, made sure all my questions were answered, and zipped me right out of there! I would have given 5 stars if the wait wasn’t so long, but I think it was just a busy day. The employees were very apologetic and it really wasn’t an issue. Kudos to these health care workers!

Out of town- got sick- found NC near the hotel. They were thoroughly excellent in addressing my concerns.

Front desk needs to be a little more patient with guests but other than that we were in and out. Medical Assistant and Doctor were very gentle and professional really satisfied

Prompt, professional, personable provider. Patient centered care at its finest.

My interaction with the doctor was amazing and she got me all sorted out! However, Brie at the front desk was abrasive and unwelcoming. She treated me like I was an inconvenience for coming in and the only reason I would come back is for the doctor(didn’t get her name).

Staff super helpful & professional! I will definitely go back again.

I have never had such a good experience with medical facilities let alone an urgent care. Their entire staff has wonderful energy and took great care of my little one and Im beyond grateful. Definitely going to be my first place of choice when seeking medical help.

Hopefully some of you read this before choosing to go here.First of all, Google lists the different NextCare locations and they all seem to have their own phone numbers. They don’t, all of those numbers redirect you to the Customer Care department which is a national call-center. It is not actually possible to call the specific location you visited or need to visit.I was charged over $200 to be seen for about two minutes for my ear infection. They prescribed me amoxicillin. I finished the prescription over the course of a week and it didn’t clear up my infection. So I called the phone number, Customer Care says they will try to call the specific clinic I need. They can’t get anyone on the phone so they said they sent a message to have them call me. No one calls me back. I tried over the course of four days to get someone on the phone, no luck. I had to go there in person so the receptionist could write a sticky note for the doctor to call me. She also told me I would have to be seen by the doctor again, meaning another $200 out of my pocket for nothing. All I needed was for someone to answer the phone and write me a new prescription for a stronger antibiotic, that’s it. I would recommend checking out CVS minute clinic before going this route.

Quick and easy to get in. Friendly team members! Love signing in online. Interior is aged and needs a few Lysol wipes on the items you can see grime on. Like the handles of the tables in the medical rooms.

Scheduled the same day for a physical, quick and easy. Would of liked the wait to be shorter but it was a last minute appt, I am just thankful they could get my two kids in at the same time.

Visiting from out of town and my 11 month old was experiencing an ear infection. I was hesitant on bringing him in but I’m glad I did. Everything was so clean and easy. All the paperwork was on my phone and I was able to get in and get out. Definitely would go here again.

I had made an appointment today at 12. Got there only to be told that they are no longer accepting patients because the office is closing early. Whats the point of making an appointment on their website only to be told that I cant be seen. No one had called or made it known that they were closing early. I dont live in tempe and I chose this office because it was the only one that had appointment to be seen. Its quite frustrating because Im pretty sick and needed to see a doctor. Im not trying to go to an emergency room because its not that serious.If I had just be told before going that my appointment was going to be canceled then I would not be as upset. Hopefully there arent sicker people out there trying to go here because they are allowing people to make appointment after they have closed.

I went to this location this morning due to a skin tear on my forearm. Sign in was a breeze because I had been to the same office previously. Within 10 minutes of check-in, I was ushered into the back and did standard blood pressure, O2 & temperature check. In the exam room, the PA was friendly and efficient and assessed my injury and described the necessary treatment.I was back home in less than 45 minutes with fresh bandage and instructions for future care.Another NextCare office is closer to my house but, their wait time was 8 patients in front of me. This location had one person ahead of me for just another mile or so to drive.Wonderful service!!!

Worst urgent care i’ve ever been to, all employees and doctors are rude

They were caring and listened to me before subscribing anything

I am out of state and had no insurance. NextCare treated me very professionally. The staff here is efficient. Brian Rush has an excellent bedside manner. He is willing to answer questions thoroughly. Nancy is amazing. She was able to save me $200 by her suggestion. I am very appreciative of the high caliber of service and care I received.

We walked in with only 1 hr til closing. My daughter had a cut on her foot that was bleeding pretty bad. They took us back to a room right away. The whole staff was amazing! They did everything right! My daughter was understandably upset and they were so patient with her 7 yr old fears. They eased her mind, which eased mine! I’ve been to other locations and always received good service but, this staff was top notch!

I have been here twice now and both times the providers and assistants have been super nice and caring, tonight she was honest that I would be better helped at the ER. Since they were not able to do diagnostic testing on my stomach. She was straight forward. Coming to Nextcare cost me more than other places but they have been great. And the lady at the front desk who has been there both times is a Gem. She is so pleasant and friendly even 15 min before closing.

Very friendly staff, but I’m upset that I was not told a Doctor was not present on site until after I arrived. They shouldn’t have even allowed me to schedule an appointment for an infected cat bite if a Doctor is not on site to help me. This isn’t a hair salon, it’s an urgent care.

Wait was kind of long. Appointment was 10am go seen at 1050am. But was seen taken care of then meds were sent to my pharmacy. Not bad but recommend checking in online and if the receptionist is not there use QR code to check in.

VERY unhappy with the service provided. I was unable to go to the VA medical office for a medical problem. This location is in network with VA medical insurance and assured me everything was taken care of when I left the appointment and that the bill would be paid directly by my insurance. Still, I ended up getting a bill in the mail. I contacted their payment department where they told me that the clinic never attempted to make the payment to my insurance. I provided my insurance information and they assured me on the phone that they would take care of the issue. I asked if I could get a conformation and they let me know that there isnt really one they could give out since it would be charged to the insurance in the future but it should be fine. Received a letter in the mail two months later (today) saying that I am IN COLLECTIONS for the charge. Please be sure to make sure they actually charge your insurance if you go here. This issue needs to be resolved so that my credit is not affected.

Ive been going here for years and have never had a bad experience yet. Front desk staff is always friendly and informative. I checked in online and was in & out in 1 hour....not bad at all for flu season. The Doctor was friendly and helpful. The only thing I noticed is the exam rooms need a good cleaning. Overall this place is great!

Excellent customer service. I really liked my doctor. She was caring and kind and knowledgeable. Thank you. This was a great experience when I was not feeling well. Thank you for making me feel better!!

One of the greatest Urgent Care experiences. The physician was extremely nice and patient. Caring. I left with a smile and feeling great despite my circumstances. Amazing patient care. Thank you 😊

Elizabeth (PA) and the rest of the staff were terrific. They provide services most urgent clinics dont, such as an antibiotic injection if you need it. Will do exams and tests others wont. And you can get in right away with the call center making your appointment. Faster and more convenient than going to your doctor when you need something done right away.

Great Urgent care. The staff is great. From the Front desk to the Doctor. Called back to exam room before I was done completing paper work. In & out in less then 1hr. If ever I need Urgent care again Nextcare will always be my first choice.

The medical assistant and pa we’re really nice

I always go to this Urgent Care location when I am feeling ill. I use the online system to make sure there is a smaller wait before heading to this office, but generally it is not a very long wait. The staff is friendly and sympathetic to whatever illness/injury you are there for. No question is too silly for the staff and I feel like the providers/assistants go above and beyond to make sure you have a full understanding of the diagnosis. I will always come here for quick care and recommend it to anyone else looking for easy answers, fast results, and quality service.

I walk in and receptionist was on the phone. When she finished, she was very nice and got us started. When I went in the nurse was very patient and kind. Then the doctor came in, she was friendly and her bed side manners was awwsome. I would recommend this facility to those who want quality care. 👍🏾

Went on Tuesday and it is now Saturday and I am still waiting to receive my prescription. Initial visit was okay, but trying to call afterwards to get the details of my prescription sorted was such a hassle. No one ever picks up the phone, the call gets sent straight to the customer service line. The customer service reps were nice, but all they could do was try to call this location, and of course no one picked up, so they’d then send a message to the location and tell me someone will be calling back. They didn’t. I had to call repeatedly, going through the same process over and over and no one seemed to really care about me or my health. When I finally got through to them on Friday, I spoke with Suzanne and she was so unnecessarily rude I was astounded. She had the worst attitude, kept interrupting me, and needlessly kept trying to pick fights with me. I didnt have the energy to argue with her, I literally just want my medication so I can feel better. The whole point of going to an urgent care was to receive care and treatment as soon as possible. Everyone I spoke to seemed annoyed that I was even calling, as if I was calling just to hassle them for the fun of it, and not because this is my health and I am in pain and just trying to receive treatment. I understand they are extremely busy, especially with being right next to the university, but treating patients so poorly is not okay. People don’t go to urgent cares to ruin your day, they go because they’re trying to seek care for conditions that are demanding immediate attention.

I slipped on the stairwell while here in Phoenix visting. I wasnt sure where to go, but after reading reviews, I called Next Care and I am glad I did. i was able to be seen, get xrays & treatment that same afternoon.The staff was professional & kind. It took awhile because there were busy & had a small staff, but I felt the tme was not extreme compared to regular ERs.

I have been so frustrated with Next Care for the last week. Before my appointment, the front desk collected my insurance card. I have now been billed for an appointment where they said I was fine and sent me home. After contacting my insurance company, they explained there was never a claim submitted. No matter how long I wait on the phone, I am unable to get in contact with ANYONE. Not a single person answers the phone AND once someone finally did, they hung up RIGHT AWAY. I have called more than 5 times waiting around 30 minutes each time. This looks a whole lot like people who scam others. I will NEVER return here.

Only went here because every other nextcare was booked up. I will never make that mistake again. My mother is over the age of 62 with lots of health issues and one of them being very hard of hearing. We got the texted that it was her turn to come in. So we did, and she got called back. Which, I was obviously there to help her because of her needs of hearing. They immediately told me I cant go back with her. I immediately responded with shes very hard of hearing. Ive always had no issues with being able to be with her. Until today. The MA then said the provider will kick me out and that they will speak loud So my mom just told me shell be fine. Thats not the point though. For someone with health issues, and hard of hearing I dont understand why I couldnt be there. Then, when waiting in the lobby, someone came in and were immediately called up and were able to have someone go back with them with NO issue. No hesitation what so ever. I would really like to know why they were able to have someone go back with them but I couldnt with someone whos hard of hearing. Only good thing I can say is the receptionist was nice. But I will NOT be returning.

Everyone I talked to here was super nice despite being incredibly busy. I wasnt waiting near as long as I was expecting for how busy they were. Everything was very clean & I loved the fun decor they had around to make you feel more comfortable.

I came in with a VERY painful UTI that had me in tears. I also started having a panic attack when I heard the price of the visit which had me in even more tears. The receptionist(black hair and lash extensions) ran from behind her desk to my seat in the lobby and consoled me until I was able to calm down. She made me feel a lot more calm about the situation and helped me with a discount. If youre seeing this, youre an angel. Thank you for being such a kind human.

The entire staff was excellent! From the front desk to the medical professionals, they were kind, considerate, attentive, and very competent.

This place is very unprofessional. They display terrible triaging skills and will have you waiting for hours even after they tell you that you are next. They lack courtesy and function more like a slow clinic than an urgent care. I definitely do not recommend and I will never come back again.

Check in process using QR code and app was tedious. App didnt want to load insurance card images and link to enter info manually didnt work. Took nearly 20 minutes to complete paperwork when it used to take a minute or two for receptionist to scan cards/enter info. Technology is slowing down the process.

Provider Brian was professional and kind. He listened to my concerns and addressed each one. I have seen him before and was equally impressed. The back office staff was great too-Jonathan and Kristin. Nancy at the front desk offered amazing customer service. She was friendly and efficient. It was obvious she enjoys helping people.

I love this place. Staff is always great. Im giving 1 star today. I put the reason why we were there online when we checked in and again on the paper work when we got there. After going in back the NP came in and said they do not treat what we were there and to use over counter treatment. I what Im not happy about is I was still charged a co-pay and my insurance will be billed as well. Receptionist even confirmed for me that we still had to pay. Not cool, especially when they could have told me this before going back.

Given that this is the literal definition of urgent -(of a state or situation) requiring immediate action or attention, you would think that they would be a little more urgent in seeing you. I scheduled an appointment for 10:40, so I wouldn’t have to wait, I wasn’t roomed until 11:00 and now I’ve been waiting for 30+ minutes to see a provider. I’m 90% sure they forgot about me. Pretty poor experience overall and this isn’t coming from a person that is just frustrated and not feeling well. I work in healthcare so I understand things happen but this just was too much.

I always go to this Urgent Care because its runs so smoothly. The wait isnt long and the NPs there are awesome. Front office staff and even MAs are so nice and thoughtful. Its always in and out.

Going to the doctor is always an anxious experience for me because I don’t have insurance. The staff was really sweet and helpful in getting my throat checked out. It is just incredibly upsetting that it costs $350 to know that I am sick. It’s not this establishments fault that the healthcare system in this country is corrupt. I can’t even afford to get sick.

WARNING: I would not recommend anyone visit this office if you need real medical attention!Front desk assistant had no idea how the online Urgent care access worked.The nurse that took my Fiancé in was aggressive in his efforts to not allow me the ability to support her with explaining her symptoms.Even when she was seen the doctor verbally yelled at her to take a covid test. (Even when we had written proof of a negative one 3 days prior)Kept talking over her. When she had the ability to get a word in the doctors didnt listen or care.

Friday night, no appt, they close at 8pm, I arrived at 7pm. Waited maybe 10 min in lobby and maybe 10 min in room. Front desk nurse is very good at what she does and friendly. PC was efficient and knowledgeable. Scripts were faxed to my pharmacy and ready by time I got to the pharmacy. I hate waiting so the short wait time was magical.

DONT GO HERE if you need genuine help and aren’t feeling well.Came in as soon as it opened just to have the front desk lady (white older lady with brown hair and bushy eyebrows)be extremely rude, condescending, and dismissive of me from the start.I ultimately left after I asked her to look up my insurance because I didn’t have my card and she said she doesn’t do that.Even though the same urgent care down the street I’ve been too, does???She let me know I’d have to pay $200-$400 cash before even seeing a doctor and when I said never mind she told me“Awwwww well sorry about that” In the most condescending voice Ever!If you hate working with people why are you a nurse or an admin at a medical facility I’m so confused?In between being rude to me and sitting there doing nothing she made sure to gossip with her coworker the whole time behind the counterUnprofessional yet I’m supposed to be paying you $400?I think not lolIm telling you I can’t breathe and I’m met with the rudest most out of pocket tone and energy. Big yikes.Tell me you hate your life without telling me you hate your life!This Urgent Care s*cks.There’s MUCH better facilities in this area, skip this one and do yourself a favorYou’re welcome

So I had to get a COVID-19 test so I could travel and this one was closest to work ... my appointment was at 8:00am I was in and out in 30 minutes!!!Front desk gal and check-in guy were awesome, profession and polite; the PA was a curt dont know why I was the first appointment of the day you would think she would be in a better mood. ---Life is 10% what happens to you and 90% how you react to it. Charles R. Swindoll---Facility was very clean, All-in-all it was a good visit.

Excellent attention, the staff (Nora) is super friendly and they take care of you quickly.My Provider was Elizabeth and she is super professional and warm

I will never go back to this location. I called in the morning and made an appointment for 3pm for my daughter. We checked in and I will say that the front desk lady was very nice. The wait room was dirty, scattered food on chairs and the floor. We waited 1 hr and 10 mins before I asked how much longer. We were taken back and seen by a medical assistant and vitals were taken. We waited another 45 minutes before the PA - Nia Jarrett came to see my daughter. She briefly mentioned reading her chart and said the strep test was negative. I was never informed of a strep test being taken (and I wasnt asked if her throat was even bothering her, it wasnt). She stayed in the room with us for all of 5 minutes and told us yes the flu, and shell send a script for Tamiflu and hurried out without any interest in our thoughts or if we had any questions. I told her that we waited almost 2 hours, despite having an appointment. She said they werent really appointments - huh??? Then proceeded to tell me how overbooked she is and apparently thought if she smiled while talking condescendingly to me that I would not notice. I asked later why no flu test and she said too many false negatives. I asked what was the %, no answer. I was told to wait for our discharge papers - including the excused absence for my daughter. I had seen a lady wait over 30 minutes for her discharge papers, so we left and were told it would be emailed. That didnt happen, so we had to drive back and pick them up before they closed. Just terrible. I have been to other urgent cares and this was by far the worst one I have been to.

I was able to get an appointment the same day. The service was thorough, and helpful.

Ive never had a bad experience here I have been here a few times today I went in feeling awful they got me what I needed and went an extra mile for me and checked out my ear cause its pretty messed up 100% recommend really great nurses and doctor

Was worried about the reviews but I had been throwing up all day and couldn’t do it anymore. Nurse and PA were super nice and helpful. Gave me a prescription and a pediyalite and feeling much better now. Thank you!!!

Csme in as a walk in and got seen in under 10 minutes. The doctor was incredibly sympathetic, understanding and professional and made sure all of my concerns were answered and that I got the right prescriptions! Very impressed with the care I received :)

We brought our 6 month old daughter in this morning for a runny nose. We were called back before I was ever done with the paperwork. Once in the room we spoke with the nurse for a good 5 mins and not even 2 seconds after she left the doctor came in. The Doctor, Susan I think, was amazing. She went into detail about what was going on with our daughter and what signs to look for if she got worse. She gave us multiple treatment options. We are super protective of our children and the min the doctor left my husband and I both looked at each other and said we loved that Doctor. Other UrgentCares we frequent make us wait hours and hours, so I was super excited I didnt have to devote my whole day in a waiting room with a crabby baby. We will always be coming to this one from now on. :)

Short wait. The nurse practitioner and back office staff were very thorough and informative with my care. I never felt rushed out of the office.

Check in was fast, easy, and the staff were friendly and helpful! You can tell they truly care about you.

The first time I have been racially discriminated against. I would have expected better customer service from this place. My first visit back in April had been a very good visit. Nice, smooth, and easy. Nancy at the Front desk is very unprofessional. She was on her cell phone gossiping with friends and made me wait five minutes before she finally asked me to sign in. After I had been signed in she failed to file a claim to my insurance provider because my insurance didnt pull up in her system. I had reached out to my insurance provider and I found out that Nextcare has a contract with my insurance provider. A few days later I went back for a refund and to file a claim. Nancy would not refund me my money or file a claim. She had me reach out to her billing department to file a claim for a visit that had taken place 2 days prior. When I asked for a mangers phone number or email address she provided me the number to the clinic and would not leave me with any piece of information to get in contact with her manager. Nancy failed to provide any documentation of our conversation. I spent an hour and a half going back and forth with her on the issue because she kept providing false information. Once the encounter was over I contacted billing and she never attempted to pull up my insurance. This visit was very unpleasant and very unprofessional. Ive had better service here before I expected more.

Dr Williams is genuinely one of the best doctors Ive ever had. She is professional, friendly, personable, and overall just a great doctor. A+ to her, and the office staff here.

It’s better to schedule in advance otherwise you’ll be waiting long even without there being a line .Friendly, clean and professional.

After a horrid experience at the Chandler location, I once again was desperate enough to book another appointment with this company. I chose another location to see if it might be better. I only chose this one because I knew for a fact they take my specific insurance plan, which is quite limited.The staff gives off the same vibe that they are put off by your presence and do not care about you at all. Wait time was quite long despite it being very slow and not crowded. They did not ask some obvious standard health questions and really seem to care more about getting rid of you than actually treating the problem itself.Poor listening skills seems to be part of the company culture, as they sent my prescription to the wrong pharmacy even after I told them the correct one (other location sent lab sample to wrong lab and nearly cost me $1,100).Also, they do not seem to want to prescribe things for pain relief/comfort along with the curative medications. I am not talking about narcotics or controlled substances, I am talking about things like skin-soothing creams for infections or those UTI pain relievers (the ones that turn your pee orange). Overall they really seem to be all about doing the absolute least when it comes to their patients.

I had such an amazing experience at this location. I am a Banner employee and had gone to TWO Banner urgent cares over the course of three days. They were terrible, crazy long wait times, rude staff, and each doc never spent more than 5 mins with me. PA Nia Jarrett was amazing, she ordered tests, thoroughly went over treatment options, and mainly just listened to my concerns and explained why I’m having specific symptoms. As I was waiting back in the lobby for my discharge paperwork, she even had the front desk receptionist call me back as she had thought of another helpful medication even AFTER I had gotten ready to leave. I cannot rave enough about Nia. The front desk receptionist, Suzanne, was beyond amazing as well. She was so compassionate to me and my illness and went into an exquisite, detailed explanation of my billing and discharge paperwork. I will never go to another Banner urgent care again. NextCare has rightfully earned a loyal patient with me. Highly recommend!!!

I don’t like leaving negative reviews often, but don’t even waste your time with this place. Just go to a doctor or hospital. No one was even at the front desk when I walked in. I waited an hour after my scheduled appointment time just to be seen (when you’re sick waiting in an uncomfortable waiting room chair, an hour feels like 5 hours), then they ended up just telling me to go to the ER instead. I just felt unvalued. I paid $35 just to sit here for 2 hours & get told to go somewhere else. That isn’t right.

Check in on phone was easy. Seen relatively quickly. The app shows you how many people are ahead of you. Doctor was very nice and thorough.

I do not recommend Robert Strong, PA at this location. I went in with a chest cold that was turning into trouble breathing. Strong spent less than one minute with me, asked me few questions, and then diagnosed me with a sinus infection. He prescribed me antibiotics and codien cough syrup. I have had this troubled breathing following a chest cold before (I told him this) and asked for an inhaler. Not only did I have to request the inhaler again at the pharmacy because he failed to prescribe it, it was the wrong kind. Furthermore, because my symptoms continued to worsen, I had to go to urgent care again (a different one this time). Luckily this doctor spent time listening to my labored breathing, talked to me about my symptoms, and discussed treatment plans. I was diagnosed with bronchitis and received the correct treatment plan, making my asthmatic episodes much less dramatic. Unfortunately, I had to pay out of pocket for this experience at NextCare and I only hope I can get my money back for Strongs failure. Luckily I am science nerd as well as a trained First Responder, and had a gut feeling that this diagnosis was wrong. Had I taken the antibiotics, this would have undoubtedly been destructive to my health, putting me at risk for antibiotic resistant bacteria.

The front desk woman told me that I had to fill out paper forms because she didn’t know how to access the online ones I completed prior to visiting. Wait on site was fine, however my test results were not sent via email as promised. I waited on hold for over an hour and a half, with no answer, so I had to drive back to there facility.The doctor was fantastic, but incompetent staff basically ruined it for me.

The staff was nice enough and I was seen quickly. However, after leaving, I noticed that they had only prescribed me a three day supply of medicine for a painful injury. Since they dont do refills, I now have to spend more time and money going back for a simple refill. I dont like wasting time or money.

Quick service, and call ahead service available. Urgent care 2 miles away had a 2 hour wait. I was in and out the door in less than an hour.Ive been here twice in the past 2 years and it has been a consistent, friendly, and fast experience.

I got Brian and he was an excellent doctor. Very informative. Super helpful and friendly and the diagnosis, though quick, was thorough! Suzanne at the front desk was polite and courteous and I really am happy I continue to use this specific NextCare!

I will only go to this urgent care, I have been twice for my special needs child and they always get us right in and know how to make our girl feel better. Not all urgent cares know how to deal with special needs kiddos, but this 1 goes outta their way everytime👍Front desk receptionist gives 100% awesome is a understatement Thank you!!! Had my 4th visit here today 2--7-2020 made an appt got my girl right in , spent time making sure all my concerns were met, above and beyond.Best Urgent Care I have ever been to. Annd the receptionist is the absolute best! Treats My girl like a rock star. Thank you!!!!

This location is superb! All of the staff is friendly and helpful, and Dr. Williams was amazing! I felt heard and supported when visiting and that is so necessary when looking for medical advice. Thank you to NextCare and Dr. Williams for the awesome visit.

The PA was very nice, and referred me to the ER for possible fracture. They didnt charge me for the visit. I was in and out in less than 30 minutes. Good news is nothing broken. Will see if the ER breaks my bank account.

Amazing service. They set up a ride for me to get the adequate care I need for a serious issue. & they even called back to follow up & see how it went! They made me feel heard & human... something the ER couldn’t even do.Even if they didn’t have the needs to care or the answers, they helped direct me the right way to get the help I need. Thank you ladies at NextCare!

The AF that WS the last night, Thursday Sept 8th evening right before closing time, I can’t thank them enough for seeing me at 7:55 right before they closed. I had symptoms of Covid and needed to do a PCR test before my family was flying here to AZ from Indiana to make sure it as safe fro me to come. It was the last few minutes of their night and they didn’t make me feel bad about last minute arrival and took great care of me

The lady at the front desk is amazing at what she does. Despite a room full of ill people, she maintains a genuinely positive attitude and very friendly smile. She was able to answer all of my questions. The service provided was (10x) better than what I received when I went to a local hospital. I highly recommend this location.

I just started school but, have been having a very difficult time breathing for the last week. It was time to see a doctor. I tried booking an appointment with the location at Indian School but there was a 4 hour wait. The curry location had no wait when I booked the appointment so I rushed over.Cynthia took me back, checked my vitals, asked questions, and listened to the account of what was ailing me. Only moments after did Catherine come in. Both were very friendly and warm. They had me in and out in no time with a proper diagnosis and prescription to treat me.Thank you!

I was badly injured from multiple dog bites and came here, signed in, waited an hour, the doctor was polite and caring, but he said there was nothing he could do to help or stitch me up so he admitted me to the emergency room. As Im about to the receptionist tells me I have a bill to pay for $280 for an office visit. I politely refused to pay the bill and explained that they did NOTHING to help me, and I walked out. Also, another young couple who came in 20 mins after me from a severe dog bite as well didnt have to wait very long because they were told to go to the emergency room too and they didnt have to pay anything! Very unfair situation, especially that I was bleeding the whole time and in severe pain. How dare they try to charge me $280 for nothing.

Fast - waited only 20 min.Professional - front desk, tech & doc were all great!Cost - they accepted my insurance, no issues.Improvements? Facility a bit dated, showing wear.

Their website falsely advertises PCR test results within 24-48 hours . The turnaround time truly is 3 to 5 days which they don’t tell you until you show up for your appointment to check in. Additionally, even if you schedule an appointment anticipate waiting an hour or longer to actually get in and have the test done.

I just moved here and I was searching for treatment for days and couldn’t find good help and this doctor was absolutely amazing and I recommend this place to anyone who needs quick care and I think it is also great they can send you a bill instead of paying upfront when you don’t have insurance or money at the desk. Amazing place and I am very happy I went here :)

I was nervous about going in to Urgent Care instead of my doctor, but they were great. The doctor I saw, Dr. Ronan was extremely communicative and went over all the details of the test and diagnosis. It was a bit expensive but it was worth it to not have to wait through the weekend to get a prescription for medicine and feel better.

From the front desk to the examination room, the place was warm and the staff courteous, caring and professional. Although the wait for discharge papers was a bit long (they got busy) I definitely would go back - only if I was ailing. Thank you staff!

Waited over an hour after my scheduled appointment to see a doctor while they kept pulling patients below me on the waiting list to go first( I could literally see this online). Ridiculous. Never had a problem at any other NextCare just this one. Never again! Would give 0 stars if I could. Dirty, didnt even have blood pressure machine charged. This place is a joke.

Pricey outcome that could have been avoided. I was discharged from here with instruction to go directly to the ER because the person seeing me said there appeared to be something wrong with my heart according to my EKG. Not only that but I was told I wasnt allowed to drive myself. I almost paid for an ambulance and thank goodness I didnt. I went to the ER on Osborn and they found nothing wrong with me and said the EKG I gave them from NextCare Urgent Care was normal. There was nothing wrong concerning my heart, and they even checked again to be sure. Now Im stuck paying a huge bill I cannot afford from the ER. Extremely disappointed :(

I wouldnt go to any other urgent care. My mom is a tourist visiting me here in AZ and she started to have complications because of her previous cataract operation because of the weather. We went yesterday and the service was great! Excellent!I read the reviews on all urgent care near our location first, and sure enough Nextcare urgent care had the best reviews.I went to Fastmed before and I had a bad experience. The front desk was rude and waiting time is too long.I would definitely comeback to Nextcare. Front desk was very friendly. Doctors and nurses were very polite and accommodating. They gave my mom the best care possible. Good job Nextcare!

The wait was a bit long even though I had a reservation. The care from the nurse and doctor was great. They took time to answer questions and were not rushed.

Called on the phone asking how much an office visit would cost. I was told for the issue i had it would be 161 for everything, so i drove 40 mins to the only open urgent care. Walk in and the lady said it is going to be 191 not including any extra fees. It would be great if everyone was on the same page and not giving false information.

Very nice people made me feel very much at ease very complete with info and diagnosis

They really took time to make sure that I was okay. All the staff was very friendly and the doctor went above and beyond to help me with a separate issue I needed advice on. So thankful I decided to go in. I will definitely be back next time I need urgent care. Thanks

Staff was kind and helpful. Brought my son in to check his croup infection and was given additional information about how to care for it as well as some helpful prescriptions. Fast service as well.

Worst experience Ive ever had trying to get results. The staff is extremely friendly and gets you in and out as fast as possible. Unfortunately if you need a follow up you will not get one.This is what will happen when you call. They have an automatic 26 minute on hold call waiting list, so if you want to talk to anyone on the phone you have to wait 26 minutes. Once the 26 minutes are finished someone will answer your call almost immediately. Its 26 minutes everytime you call.Then when someone does answer they will have to check to see if a technician is available (what was the 26 minutes on hold for?), when there isnt one available (which there wont be), youll have to have them put you down for a call back. They wont schedule a time because we dont know when theyll be available is a valid answer. Itll be sometime by the end of the day.Ive scheduled a call back yesterday and the day before yesterday and still havent received a call. They also wont send you anything via email. Results must be done on the phone, so save yourself some time and go to another location.Ive wasted essential an hour trying to get any results and I still dont have any.The woman answering my call was also extremely rude each time I did wait the 26 minutes. Like answering calls wasnt part of her job. Terrible.

Today was fast and easy! I was in and out less than 20minutes. But this is probably because pink eye is easy to treat. I would highly recommended going here. Now keep in mind because my visit was fast, there could be that possibility in the future could be longer wait.

Would recommend next care, they have a quick and easy process. The staff and the PA my daughter saw were professional and very nice! Would come back for any urgent needs we may have!

Terrible service. The receptionist will barely acknowledge you when you walk in. Then she will tell you that you’re next and then have 4 people go before you. So when you question her about the fact that she said you were next but 4 people went before you, all she says is “idk they had an online reservation i guess”. Super angering! I need this test to be able to go back to work, and the staff here is making it extremely difficult to be patient when they “dont know” who’s next. I will NEVER come here again and will definitely be informing everyone i know.

Awful experience here. The physicians assistant who performed my urine drug screen for my clinical rotation was wildly suspicious making insinuations that I was going to doctor the documents. I paid for it out of pocket and was not told who to send it to so I assumed I was to just bring it my first day. After he made statements in regards to me tampering with the document, I offered both an address and a fax number for the site if he felt more comfortable and would just perform the test. He again was rude insinuating I was giving fake information and it was my own fax number. It was humiliating and frustrating and I was in tears when I left. Mortifying.

Told me at least an hour plus wait and checked in at 3:18pm and was out of there at 4:05 pm. Friendly staff from receptionist, intake nurse and Doctor were all very pleasant. Would definitely recommend

Horrible, horrible experience.I paid the steep $75 copay because I had a painful swollen rash on my hand with open wounds. The rash had persisted for 4 months before being able to get into a clinic. I relayed all this information to the medical professional and she responded it will heal on its own.She refused to prescribe anything because it had harmful chemicals in it, and told me to go to Sprouts to get an all organic, all natural lotion.They then billed me later for care I did not recieve.I ended up going to a different doctor and found out it was a severe skin condition that needed strong steroids to manage.I am now out almost $150 to be told it will heal on its own, and no I dont prescribe medicine

The visit itself was great. They were responsive, empathetic and efficient. However they botched the prescription order and My daughter was unable to start her medication until the next day.

The PA refused to listen to my medical history. Didnt bother with X-RAYS even though my lungs were on fire. I was also told the prescription was sent to the pharmacy and that I could pick it up right away. The pharmacy just told me it wasnt scheduled for pickup for another hour and a half. Urgent Care facilities are often poor quality and staffed with some of the most inept medical professionals available (according to my PA friends and personal experience), and this provider definitely confirms that theory. Stay away if possible.

Made an appointment and I got in fast and was out at a reasonable time too. Very friendly and knowledgeable staff and doctor.

Had an appointment scheduled for 6:30pm but was able to show up by 5:55pm and they checked me in and took care of me quickly! I was really surprised I was about to get everything done and be out by 6:25pm! They were polite and explained everything very well. I would highly recommend them.

Their system wont let me post a review! Their service is great, but their billing department is terrible. IF you do get a bill, it will most likely look like JUNK mail because there will be no word like statement on the bill. They told me they sent me four bills, but I swear I never saw a single one until I got one from a Collections Agency. It infuriates me. I would have paid the bill the first time they sent one, if they really did send one like they claim they did.

Barbara, the PA and the staff were incredibly friendly and thoughtful. Listened to me and also addressed my concerns and gave quick valuable feedback. Was in and out within the hour.

Why would I pay money to come to an urgent care and not get any treatment? Time and money wasted and I’m still sick.

From being greeted at front desk, triage, Doctor & assistant. All so welcoming, efficient & professional. Would not think twice if looking to great medical care! Thank you to all!!

Extremely friendly front office staff willingness to help triage and provider were amazing went to the emergency room twice with no results came to NextCare and they had me diagnosed and out the door with medication and very short period was very comforting to know that somebody was able to help me

It was clean, everyone was kind, and it was a fast visit. My only complaint is that I hated looking at the accent wall. The color was so hideous, it was like someone let moss/mold grow up the wall... But considering that has absolutely nothing to do with the care I received,its not much of a complaint, is it? Everyone, and everything, that mattered was wonderful.

Dr. E. Williams did a thorough physical examination and has a great rapport with patients. Shes a healer of the spirit and body. A pleasant person

Like always they take good care of all their patients and to be able to set the appointment on line is the best they all are so nice and you dont have to wait to been seen 👍👍🙏

Can’t beat same day sports physical for $25 though a lot of waiting. Arrived in time (20 minutes before appointment) and had already filled in all paperwork, still total time in office after arrival over 1.5 hours

PRIVACY: When it comes to the Privacy and confidentiality, Ms. Kathy at this location had demonstrated this to the TEE! Her knowledge and professionalism when talking with her over the phone speaks volumes and ensured not to release any information that can compromise this subject.Additionally, I endorse NextCare-UrgentCare for my preferred urgent care needs. My experience to date has made me continue to have 100% peace of mind from the staff and medical on-site team to the telephone patient representative.Thank you NextCare, your findings over 5 years ago proved solid for my continued care to date.L

Just left the Scottsdale Rd and 101 locationVery friendly and efficient from the front desk, to the nurse, to the physician.Especially during these times it was nice to have friendly care takers.

Helpful place. Hopefully I dont have to go back but if do, I will.

Very professional. Could be a little cleaner in the waiting room. I really liked the nurse. I was seen by PA Nia Jarrett. She was very kind, knowledgeable, explained everything. She was great!

I hate that we went to 3 locations to find an xray tech available. We didnt wait long to get help after. The process was easy to sign in online, very friendly staff and helpful with referrals.

I took my daughter to Nextcare urgent care and the physician and assistants did all necessary precautions to figure out why my daughter was running a high fever. She was diagnosed and prescribed medication. The prescription was ready for pick up at our choice of pharmacy right away. We were happy with the quick and caring treatment by NextCare UC.

The Receptionst has to go! Very Rude and unprofessional. Not the first time either. Only reason why I go there when desperate is for Brian Rush. He is amazing! But corporate should really consider someone new for the front desk, someone that actually can be courteous and professional.

Great, kind staff who are doing the best they can with a limited amount of people! Definitely make an appointment - it makes everything smoother and easier.

My visit was fast and easy. Both the nurse and PA were very comforting, and wanted to help me in anyway possible. I would definitely come back when I need to see a doctor quickly