Planned Parenthood - Concord Health Center

Planned Parenthood offers many services to aid in individual and public health. This medical office offers a judgement free zone for patients. There are often people standing outside the gate of the building offering flyers and proclaiming pro life statements; in response Planned Parenthood has staff outside to ensure patients feel safe and welcomed when entering the parking lot.

I’ve been here multiple times, and have always had an amazing experience with the nurses and doctors. The front desk unfortunately does not provide the best service… they don’t welcome you in and they like to take their time getting to you when checking in. There is always a bit of a wait, but well worth the service on the back end. I felt very understood and supported during each visit. All my questions were answered and explained thoroughly, and they never made me feel uncomfortable or judged which made it easy to be honest and get the best treatment. I highly recommend Planned Parenthood for people without insurance as well, as they are very accommodating and do the best to help you receive everything you need while working with you on costs. So extremely grateful for this place!

Thank you very much for all the staff your help and hard work, especially to the nurse practitioner who are compassion and kindness to us and has a client! ❤️

Terrible terrible service, they took me to a room to wait for the doctor and they forgot I was there. Incredible, then I received a call from the nurse asking if I wanted to reschedule my appointment if I liked. 09/28223 at 7:00pm

Thorough, professional, friendly, calming, informative, reliable, personable. Love and am grateful for everyone there. Amazing clinic. I felt safe. I never feel safe.

Front desk staff and nurses and nurse practitioner were amazing. I felt safe and cared for. This is the best exam I have ever had, I could tell they really cared and they wanted me to feel comfortable as possible, they were also very professional and informative, I didnt feel rushed for asking my questions. When I used to have insurance with Kaiser, I never had such an experience good as this one. It wasnt bad necessarily but the vibes were completely different. Thank you ladies for your work, it is valued greatly. I cannot believe there are people out there that want to defund such services. Again, thank you for your services!

Extremely easy to set up an appt, they even had Saturday appts. Everyone at the office was professional and I felt safe. Short wait time.

1. I called ahead to inform the front desk I would be late. I was told if I was signed in by 2:30 I would be fine. I arrived by 2:29. There was no line so I was stoked I had made it. The window clerk then had me wait for 5 minutes in a line by myself and I was told I showed up too late to have my tests done.Begrudgingly I rescheduled for the morning even though I wasn’t planning on staying in Concord that night.2. Desk clerk in the morning would not permit the tests because I informed them I had a cough after eating meals. Not enough symptoms to be tested for COVID but just enough to deny me from further tests.Would have been nice to have been at least screened by the first clerk before arranging accommodations and changing plans to arrive on time in the morning just to be turned away.Disheartening to put my health in these hands

Absolutely wonderful people. They were so empathetic and went above and beyond to help me with my issue. Forever thankful. Thank you guys.

This is the absolute WORST center I have ever been to. They shredded my insurance card, and then tried to refuse my service for lack of insurance. They are completely incompetent of even a simple desk job. Not to mention the hour+ wait. Avoid this center at all cost.

Won’t answer the phone to make an appointment

Ok so Im actually sitting in Concord Plan Parenthood as Im writing this text now. I have had nothen but three weeks of complicationes due to switching to medi care from straight medi-cal . Started at kaiser for first test and waited for a refferal for about a week after appt cancelled two appts in that time waiting on Kaiser so turns it took a week of misleading info that they wont even cover me from for this prodedure. So call PPH in walnut creek took a week to get in they were really nice but has trouble with getting me approved insurance. My appt was at 7:50 insurace was figured out and approved by 10:30 then was taken into office and released into waiting room four different each to complete one test each time the last time they told me to go sit In waiting ro om ar this time im feeling like I lost my place in line sence insurace took three hours to figure out and all they people in waiting room were done and I was there with one persons ride whos waiting who came in about 10am so needless to say then the staff went to lunch and I waited and I couldnt sit any longer I was pissed 4 hours thirty min later I just left I was done with these people in W.C. so got a appointment AGAIN five days later in concord here now wish me

Best medical experiences Ive had. Very respectful, compassionate, and helpful

The nicest doctors and nurses, they know what they’re doing and they’re so kind and understanding. Made me feel safe and heard ❤️

The level of customer service is very high. Ultra professional staff.

The staff and doctors were amazing. So friendly and welcoming. Easy to talk with

Came in for my appointment, gave urine test, was told to wait in my car for a phone call back from them. Hour and a half and nothing.

This health Center is very nice. The customer service is amazing, the people are friendly.

Called for a mammogram because my friends said they provided them, but they dont.

Good services, but slow on honoring appointment times.

I love them always so helpful and friendly staff

Good time for costumers serves

I love how they care about your health and treatment Asia, you are an excellent person, very friendly, all the staff