Novant Health-GoHealth Urgent Care

I went to Novant Urgent Care for the first time this past Sunday. I was able to schedule an appointment when I called which was within a 30 minute time frame of my call to them. When I got there the check-in was swift and easy and I was immediately seen by a NP. The NP was professional, knowledgeable, helpful and easy to talk to. She diagnosed me with shingles and prescribed the appropriate medication for me to take. She was very thorough and informative about shingles and sent me home with additional information about shingles. I was done in 30 minutes. She is the only medical professional I have talked to during my entire shingles experience who has actually helped me. I am very grateful for her help and the help of the entire staff at Novant Urgent Care. I would definitely recommend them.

Great urgent medical care is hard to find these days but this clinic and its staff is the exception.They were able to get me in after making an appointment online: in which the nurse and doctor were genuine in their care and listened to my concerns of my condition and health history.The clinic was easy to find and the clinic itself was nice inside…even had coffee, tea available.This will be my go to if I cant get into my regular practitioner.Thank you for taking such good care of me :)

Worst service ever. Came to get tested for COVID and expected to receive the same treatment my wife got the day before at another Novant health location. Unfortunately they didn’t have any walk in openings at the other location and we ended up going to deal with Terri St Clair who decided to put her personal believes in front of treating a patient. She neglected to provide treatment or options and we ended up going back home with no medication whatsoever even after seeing my blood pressure was pretty high because of the sickness. A formal complaint has been submitted against her for her lack of professionalism and for putting her personal believes and feelings instead of treating a patient.

I went here a few days ago and got exactly what I needed. Feel much better after suffering with allergies and the like for a few months. The nurses, assistance and doctor were all very nice. I made an appointment online so when I showed up, my wait time was only a few minutes. The office was very clean and well maintained. I will visit again if I need to.

Came to Poplar Tent location in Concord NC and Ana V. was amazing just listening to me about my daughters sickness. We were waiting for her test and she is freezing my fault for not dressing her in pants and long sleeves I asked the front desk and the first girl immediately told me basically sorry they were moving as fast as they can and had no blankets. Right away Ana came in with a blanket for my sweet girl who was feeling bad freezing. Its small things but I definitely think she should be recognized for taking the small steps to make sure my baby was comfortable while waiting. I hope Ana is recognized and knows she is appreciated for just taking the extra steps for patients! The other girl then let me know that she doesnt normally work here and they dont have blankets at her location and thats fine but if you had asked rather than just blowing me off you would have been able to get my baby a blanket. These small acts of kindness are what we need in this world who is slowly turning to evil.Brittany H.

I loved everything from the check-in ladies to the amazing doctor. The place was warm and welcoming! I had my grand daughter with me as I needed to be seen that evening . The staff treated her so kind, and I was so grateful for them.

A particular trio of women (TripleA, baby!) embraced my evident need for an antibiotic with 10mins left before closing, and I couldn’t be more grateful. They saved me from, AT BEST, an expensive bed in the ER— if not worse. My self-care deficits and depression put me in a dangerous situation, and words can’t express my appreciation for their display of compassion and empathy.A previous WALK-IN clinic (FastMed) had already denied service to my deformed face for “not having an appt”. It feels like FastMed chose to shield themselves from inconvenience, while Novant put my dire circumstances before themselves. I’m grateful.To sum it up: I walked into Novant feeling like an objectified burden, and they made me feel human again. I got my antibiotic and was on my way home to rest.Thank you, dudes.

The professionals during check in were very smooth in handling a large number of people checking in at the same time. Dr Geary and his nurse were very kind and handled our situation quickly and with great care. Chuck and Cindy were very friendly as they did the casting. Highly recommend this office!

This review required 2 parts due to Character amount .. PART 1I would like to express my concern about a visit my husband (Montrell L. Brown 12/30/78) had at Novant Health GoHealth Urgent Care - Poplar Tent 5303 Poplar Tent Road, Suite 90 Concord, NC 28027 with Terri St. Clair, FNP. The visit has left myself as well as my husband who was the patient feeling we were manhandled, abused verbally, humiliated, spoken to in an oversimplified manner by the Terri St. Clair . I documented the visit in my notes on my cell phone. I was going to record but after she threating to kick us out the facility I opted out and just took notes. So here is what I documented from this traumatizing experience at Novant Health GoHealth Urgent Care - Poplar Tent from the beginning to end. Unfortunately, we will never use this location again. Even though it was highly recommended by our PCP April Gentry that morning. She suggested to schedule an appointment since they have a XRAY machine. I spoke with her giving her details of what happened to Montrell’s ankle, and she suggested we go there based on location and that they had XRAY machine, and they could determine if he need to go to the ED. So, I went ahead and scheduled Montrell appointment for 1:30pm 8/6/2024 at this location.Montrell arrived at 130pm for his scheduled appointment. He attempted to check in with front desk he advised them had appointment at 130pm. He explained he hurt his ankle at work and that he was a contractor and was told that he could just do his own health insurance or Workers Comp. They didn’t give him very much information about Worker Comp. The job told him to just be seen and get paperwork and they would get billing corrected on there end for Workers Comp if he decided to file a claim. Montrell paid his $35 copay to the front desk staff who ended up taking us back to a room. The guy asked the standard triage questions, had him take off sock ask what happened, pain level, time of injury etc. Keep in mind we explained to them that the injury happened at 7am that morning in Kingston, NC. Montrell was unloading his truck and his ankle got pinned in between the Pallet Jack and caused intense pain/pressure instant swelling of the left ankle. He completed his stop drove to nearest store to examine injury. Ankle had immediately started throbbing with extreme pain and he felt nausea and got sweats. He rested for 30 minutes and took 2 Tylenols around 730 ate some crackers and Gatorade this was around 730am. He drove back to Concord, NC which was about a 4-hour drive from Kingston, NC. We have now been in the room about 7 mins the young man leaves out says the doctor will be right in. We hear the doctor talking very vociferous outside the door saying take them out that room now! He can’t be seen its against the law without all the Workers Comp information. The young man comes back in room ask Montrell to put shoe back on and go to waiting room. Its around 2pm now Montrell pain is overwhelming he has only had the Tylenol this morning at 730am. We exit the room go to waiting area. We are refunded the $35.00 Copay because we are told that we can’t be seen if we don’t have all the Worker’s Comp information. So, we tell the second gentleman that is upfront the information we have is very limited and we just need to be seen. We have a scheduled appointment that our PCP April Gentry told us to make. Terri St. Clair, FNP is standing there and proceeds to say in a disparaging, offensive tone. That without all the information he will not be seen. If I keep asking questions about the wait time and him being seen she would put us out the facility. We again explain we have very limited information that we have paid copay that now has been refunded. We have no problem getting the billing corrected on the back end. I also explain to her that I work in the ED. I know for a fact that if a patient doesn’t have all the information upon being seen that the patient takes on the responsibility of getting the bill handled. Turning away a patient isn’t and should never be an option.

I made an appointment online due to my back spasming out. This was the 3rd day of being in severe pain. I had not been able to eat or drink so taking Advil on an empty stomach wasn’t happening. Upon arriving for my appointment, there was someone checking in front of me. There was a woman behind the counter that looked up and saw me and asked if I had an appointment. I said yes. She then asked what the appt was for, in front of the other 2 patients there. I told her back pain. She then told me that they didn’t have pain medication to give me for an injury. Ummm who said I wanted pain medication?? Not me!! (Side note, my mother was seen at this same location for her back being spased out and they were able to give her a shot for pain and muscle relaxers. She had told me to go there bc they helped her, so I made an appt.) After being told 2-3 times that they had no pain medication to give me, after I never once said I was there for pain medication, I left. This was all done in the front while 2 patients were there. It is not anyone’s job in healthcare to ask why I’m there, unless I’m being checked in at the front desk. It is also not your job to make an assumption why someone is at an urgent care. I work, pay my taxes and met my deductible to my health insurance. If I want to be seen for something you think is insignificant, it is not your job to tell me your opinion in the waiting room where other patients are waiting. IMO, you need to find a new job. I hate going to the dr and I hate when the healthcare system allows patients to fall through the cracks bc you don’t want to find out what is truly wrong with someone!

Terri St. Clair rudely denied me antibiotic treatment for a sinus infection here. Just like the other complaints and bad reviews about Terri, she denied me healthcare after this office charged me money and filed with my insurance. She could not have cared less if I died. After this horrible experience and complete waste of time and money, I went to Fastmed, was diagnosed with a sinus infection, and received antibiotic treatment, plus over-the-counter recommendations. I had to make two doctor visits today and pay twice at two different medical clinics when Terri could’ve treated me at the first visit. Terri shouldn’t be practicing medicine. She couldn’t correctly diagnose and treat my sinus infection. She didn’t listen to me and didn’t read my medical history. I told her My Novant primary care doctor prescribed antibiotics for my last sinus infection but she refused to listen. Instead of checking my medical history, she rudely said she didn’t know who that doctor was and wouldn’t prescribe me antibiotics. She made every excuse not to help end my suffering instead of doing her job. When I called back after the visit to ask for a refund and how to file a complaint for being denied medical care, the office person was rude and showed no compassion, gave no apology, cared nothing. All I got was an email address. If you want to receive appropriate medical care from a competent clinic, go to Fastmed.

This location does not have an xray machine, despite it coming up on all searches for one. I was contacted 7 minutes before my appointment when I was already in the parking lot and told via text message that they didn’t offer that service.If you see patients for “injury,” perhaps have them further specify what type and let them know you don’t have an Xray machine. They offered to see me at that facility and then send me to another one for an xray. No thanks. Felt like they were just trying to get me in the door.

Im from out of state and a retired NP. So very impressed by the efficiency of scheduling an appointment, the knowledge of staff, and the excellence of the attending MD. A great experience

Courteous and knowledgeable staff. A treatment plan was made which included my input, and then implemented quickly.

The doctor Terri Clair was very rude to me as soon as I walked in the door one of the nurses was also very rude like she couldn’t find my insurance information when the black nurse helped her she claims she never knew how to do it from the moment I walked in. I knew that the white people in there was very very racist especially the doctor. She shouldn’t serve patients if you’re black, don’t go there!!

They got me in quickly to diagnose my injury and referred me to a specialist quickly. Everyone was friendly and kind. It was as good of an experience as going to a doctor can be while in pain.

I have been seen at this location before and got excellent care. Today I had a problem that was outside their scope of practice, but I received kind guidance to an appropriate provider, and the staff went to the trouble to make a next-day appointment for me at a Concord location.

I arrived early and was brought to a room as soon as possible which was amazing due to me having a sinus infection and feeling unwell. The staff was great at listening and giving feedback . Prescribed the correct medication and is currently on the right path. 100% recommend

Very pleasant demeanor of the staff. They saw me on time. Answered all of my questions. If I need Urgent Care again, I will definitely revisit this location.

This center opened up just recently and I’m very impressed with the design of it. Very thoughtful, at least, from a patients standpoint. The ladies at the front desk were very friendly and kind. We were put into a room immediately and also received our results in the same visit which I believe is rare (usually I get a call back hours later or have to sign into the app to see results). I’m very impressed. Oh and our NP and Nurse were also very kind and thorough.

Nice, caring, lots of smiles, just a wonderful place to walk in to when you feel bad..So thank you all, I had no wait time , they all just movedright along in great spirits

The doctor is always so kind and attentive to each child I have brought in. Very caring and informative. I always have ease bringing my family and myself in urgent matters.

I have an open access plan so I can see any provider, they still denied me care. They never called my insurance to verify just simple said sorry. When I left I called my provider to see why I was denied and they didn’t have an answer either.Just disappointed in the lack of effort to help someone who needs some help at the moment.

The staff here is amazing from the front desk to the nurse!! All of them!! I was a walk in for 6:00pm & I was out the door by 6:39pm. Excellent service. Ms. APRIL was amazing to me & went above & beyond. Thank you guys!!!

I was greeted promptly, was taken to an exam room at my appointment time, and was seen promptly by the doctor who answered any questions I had.

The staff were very attentive and nice. Ive been to that particular location 3 times and have not had a bad experience!

The nurse was very welcoming and the PA was a great doctor. I will use this site from here on out and the wait time was not long

Dr was excellent! My daughter received prompt attention. The whole staff was very professional

Very pleasant and the dr was very thorough and kind. Front desk was awesome all around a very good office

2nd time visiting this office, great place to get expert care for that time you cannot see your primary Dr.

It was super easy to book an apt and I was able to walk in and get seen ASAP! Super clean and friendly employees there. Really felt heard about my sickness and got lots of suggestions to help me feel better

Everyone was so helpful and kind. I really appreciated their caring attitude.

Took my daughter to have her injured elbow examined. They said she needed an x-ray but we had to go somewhere else for it. A couple weeks later, my other daughter had a minor injury that would have required forceps and maybe a couple of stitches. Receptionist said they couldn’t treat her here. When I asked where else we could go, she thought for a minute and suggested the ER in Mint Hill. It bothered me that they weren’t capable of treating a minor injury. It bothered me that they didn’t have an instant recommendation on where else to go. It bothers me that we live in the fastest growing part of the county and we’re half an hour away from an ER that can treat a minor injury. What even is the point of this place?

By far the worst “urgent care” one doctor that doesn’t know what she’s doing!

If I could give it zero I would . Made 2 appointments for both my sons. Arrived 10 mins early as instructed. Took the receptionist at least 10 mins just to see us. Waited 45 mins in total and they didnt take one person back nor did one person leave. All staff with exception of one was sitting the entire time. When asked how much longer it would be I got I dont know. They had no water or TV going. I left.

This facility deserves zero star. They charged me $350 just for checking my BP and temperature not addressing the problem I was having. The NP who worked should NOT be allowed to practice. This place is big scam.

We were in and out in an hour. Was impressed with the facility and the staff. Would recommend this urgent care to our friends, but we want to keep them our secret.

I came in there not feeling good at all and my son the same way. I save to spots for us. I don’t understand what is the two women problems that are at the front with being rude and giving out attitudes for no reason. Than a child is talking to you and you roll your eyes .If you’re having a bad day keep that at the door .I have been here before and the young lady that helped me was very sweet, helpful and kind.

They advertise “WALK-INS” but yet DO NOT TAKE WALK-INS!!! The receptionist told me she stops walkins whenever the provider tells her to, (3:30pm that day) knowing how much pain I was in the provider is sitting behind her listening and not caring. Definitely not making a good impression as a new urgent care I’m the neighborhood. PLEASE DO NOT COME TO THIS LOCATION!

Reservation worked for on time medical care. Professional diagnosis well explained and care directions very understandable.

Everyone was very nice and patient with me, I was in for a cat bite and didnt have a clue about workers comp and the receptionist very helpful. The doctor that saw me was very upbeat and answered my questions. Yall rock!

Staff was very kind and caring and provided excellent care. I did not have to wait to be seen and appreciated that very much! Very happy with the service provided.

I almost laught when the doctor said you have to go somewhere else to get Eye check. The dont have equiment. They can just look and that’s all

Didn’t do anything at all, told me to go the the ER and still billed me even after paying a $50 copay. never again

I have been here a couple of times. They are quick and efficient.

Quick check in and less than 10 min wait with an save my spot in line appointment online.

My doctors office sent me to Novant Urgent Care. I was really really sick. I was told they do not take walk ins. That I would have to go to the hospital if I needed help that bad. I plan on filing a complaint against this place.

My doctor was great! No wait time and for me out with the quickness! Will definitely return!

I didn’t have an appointment, but I was seen within 20 minutes. Everyone was so kind, patient, and informative. Highly recommend

Dr. Was great. Very attentive and helpful. Seen quickly.

Definitely found our new Urgent care! Super friendly staff and very clean! Would highly recommend!

Professional staff, respectful of my time, with a helpful and clear explanation of my diagnosis!

Not really an urgent care. As others have stated, you have to have an appointment. If we knew in advance we needed to see a doctor, we wouldnt be at an urgent care. We would be at our primary care doctor.

Great service by the doctor she is awesome she took care of Nathan and kaleb. Perfectly

Easy scheduling, easy parking, efficient visit, and kind people.

Providers were very kind, professional and helpful.

They are the absolute nicest people, and the provider was extremely thorough. I had a very good experience.

They were very friendly. The medicine the prescribed me help tremendously.

Super clean and nice new location. Friendly staff and smooth experience. Got the answers I needed and feel a huge difference since leaving there today.

We liked the staff, facilities and the service.

I really appreciate Novant Health Urgent Care. The staff were compassionate, efficient, and listened to what I said.

I received excellent care. Dr Masius is awesome!

I NEED A MANAGER A PATIENT ADVOCATE SOMEONE TO REACH OUT TO ME. CUSTOMER SERVICE RECEIVED HERE WAS JUST ATROCIOUS.

Very nice, caring, fast.

Competent and very friendly

Really liked the Dr

Very quick and efficient

Great people. Great care

Everyone was so kind and helpful!! Was in and out in 30 minutes!! Dr. and the staff were awesome!! Can’t praise them all enough!!

I did not feel relief with the medicine they prescribed me.