Desert Star Institute for Family Planning - Phoenix

I really love coming to see Dr. Taylor. She is so knowledgeable in her field. She takes the time to talk about your concerns. She gives advice in how to advocate for yourself in your own healthcare. She is really lovely and calming during the appointment.

I have been a patient here for a couple years always best service! I called today to schedule my yearly and was told they are not accepting insurance and to be seen I would have to cash pay! I was told its because of a transition .I really wish the office would have sent a email or a letter in mail of changes. Dr. Taylor is amazing & Im heart broken I have to find a new OBGYN now 💔

I literally never write reviews but for this clinic I have too!!! If you’re considering do it omg this is the best clinic! I am unfortunately having an abortion due to having serve hg. At first I was scheduled two weeks out that was until dr Taylor heard about me being so sick! She literally schedule me the same week I almost cried for joy in her office she’s AMAZING the whole staff is amazing!!! GO GO GO!!!

I love the staff starting from reception to the back office. Very nice and welcoming. Dr Taylor is amazing. She was empathetic and very informative.

I have been seeing Dr. Taylor for years now and she is wonderful. She is professional as well as personable. I do not even live in Phoenix now but I come back to her because she is a great doctor and I prefer not to leave that over a closer doctor. The staff is wonderful and office setting is very inviting and private.

I had a great experience in this office. My visit started off a bit bumpy due to some type of miscommunication but that happens. People and systems are fallible. Even with my heightened over reaction that was not professional, her staff remained calm and supportive. There was a male nurse who I must say was amazing, supportive, kind and made my experience that much better. The staff were able to work everything out and I would say my experience was smooth and flawless. Dr. Taylor was kind and informative.

Truly a wonderful first time experience. I was a bit nervous about seeing a new doctor, but Dr. Taylor was nothing short of wonderful, She was personable, and very easy to talk with. She explained the entire procedure she did for me step by step. She was very knowledgeable and explained all my options about various brands of contraceptives. The staff at the clinic had a great attitude and seem happy to be of service to me. I will definitely be returning for a follow up visit.

This practice is amazing. Dr. Taylor has a great team looking after you. They are kind and patient and make sure to answer all of your questions.

Friendly staff and I felt very comfortable during all three appointments I made here. All the information I needed was explained to me in thorough detail and I was still in and out of the office in a short amount of time. I only got to visit with Dr. Taylor for one of my appointments but her and her staff are very professional and helpful. I live in Tucson but booked an appointment here as it was the only place with available appointments as soon as I needed. I would highly recommend to anyone in the area or even in Tucson, the drive was worth the relief I felt knowing I was being helped by staff that genuinely cares about their patients. Thank you for your time!

First of all, it was impossible to get a hold of a real human being. Youre just send straight to voice mail. Second of all, this place only has appointments on Tuesday and Thursday.So after I finally spent a week wanting to get a hold of someone, I was told they didnt have an appointment tell September.Did I mention that so far this is one of only two clinics Ive found that accepts transgender patients? We demand better service and care then this! I shouldnt have to wait tell September to get my hormones! God, what a terrible experience so far.This clinic has a duty as one of the only transgender clinics Ive been able to find in the Mesa Area. And theyve failed to serve the LGBTQ community who desperately need care right now. I dont have months of my estrogen to wait. So I will be looking for care elsewhere.

Words cant describe how grateful and satisfied I am with the ENTIRE experience! From the check in with the receptionist, to the pre consultation with the nurses all the way towards the final consultation with Dr Taylor was spectacular! I was anxious and nervous prior to my arrival but all of that disappeared once i arrived at the office.The attentiveness, care and respect that was provided by the entire staff was beyond. I felt like they really cared for my specific needs and I was more than just another patient and for that I will be eternally grateful. If I could rate more than 5 stars I would.

Desert Star Family Planning is a very good place to go for Womens Services. The staff is very polite and shows a great interest in their patients health, safety, and comfort. They provide information on a patients related issues and take the time to explain in detail, as well as provide information to other recommended businesses that would provide services that they do not. The pricing for treatment is not that expensive and they accept most insurance. I was very pleased with the fact that Dr. Taylor had such compassion and took an interest when explaining in detail of my options of treatment. She showed me the up most respect and made sure that I understood clearly what she was talking about, as well as took the time to print out detailed information to what I was experiencing. It really helped and I am very pleased with my services. I strongly recommend anyone to Desert Star Family Planning. The people there do not make you feel like a random statistic, but a person. I just wish that they covered all services when catering to Women.

I want to thank Dr. Taylor and the amazing staff of nurses that made my experience wonderful and comfortable. They were kind, patient and understanding! I would definitely recommend them.

This is a very belated review, but I’ve been hearing horror stories lately about women who had horrible experiences when they got their IUDs and I just wanted to show my appreciation for Dr. Taylor, because that was not the experience that she gave me. She did everything in her power to make my IUD placement painless and I was counseled about it beforehand in a such a considerate and compassionate way. I felt I was in good hands. Unfortunately I have moved out of the area, but my visits to this clinic were great back when I could visit. Thank you Dr. Taylor! I can’t recommend this office enough.

I came here today for an initial consultation & ultrasound and couldnt have asked for a better experience, despite the circumstances that brought me here. The office was clean and professional, and within minutes of filling out the new patient paperwork I was called back for my appointment -- no wait whatsoever. Dr. Taylor and her staff were very knowledgeable, courteous, and took the time to make me feel like they truly cared about my well-being and comfort. I know I am in good hands. Im even considering switching insurance providers to one thats contracted with this facility so that I can continue to see Dr. Taylor for routine well-woman care.

Purposely chose this Provider hoping for someone who would actually hear my concerns and provide the compassionate care I - and other patients - needed. Almost didnt come here since the office is far from my home, but I am glad I did. It was a refreshing experience, I am happy to have established with Dr. Taylor for my care.EDITED TO ADD: I see peoples reviews regarding the email or portal requests for appointments that were not replied to. I also experienced this, where I requested an appointment via the website, received an email that they got my request, but did not realize my appointment was not CONFIRMED. Due to the distance, I called day of and found they did not have my appointment scheduled. This needs to be addressed by the office so it is more clear, but also, ALL DRS OFFICES send reminders for scheduled appointments, so just a tip for patients to be proactive and call prior to your appointment so you are not put in the same position. This was annoying, but not enough to change my experience or rating.

The nurses and Dr. Taylor herself were so helpful and supportive during the whole visit. I am so grateful for their service, and I would highly recommend them to others looking for care. They answered all my questions and made sure I was as comfortable as possible, and the wait time was surprisingly short. I had a great experience here.

The women were all very kind and wonderful! The wait time was less than 5 minutes both times I went to the office. Also, you dont always need an appointment- sometimes they can get you in the same day. The office & rooms were very clean and inviting. I felt very comfortable talking with all of the staff members. They made me feel like I was with friends rather than staff members who only care about their paychecks. If I were not moving out of state, I would continue to get any and ALL services through Desert Star! Incredibly happy overall.

Dr. Dr. Taylor is amazing. She is very thorough. She is very well-versed. She listens to are you concerns. Her staff was amazing. I like that she listen to my Feedback. I believe she’s going to do amazing things for Phoenix Arizona. I will never forget her or her staff for all they did for me. I would highly recommend her

I have had two abortions now both under the care of Dr. Taylor and her awesome staff. During my first visit (WHICH WAS PRE-COVID), I was able to get an appointment immediately and the wait time (in office) was very minimal. Recently, I had to wait about two weeks for my initial appointment and the average in office wait time was 1-2 hours. If you are willing to be understanding and patient, as Desert Star is with their patients, then I highly recommend this clinic!! They are currently understaffed – and that’s not their fault. Also, I noticed many other clinics are also difficult to book appointments with at this time, so you might as well wait for the BEST quality care.Dr. Taylor and staff are THOROUGH, caring, professional and will take as much time needed to answer any questions/concerns you may have. My procedure (surgical) went VERY smoothly, and I felt safe throughout the entire process. Thank you so much DSFP for all that you do.

Desert star family planning is an exceptional and caring facility. They treat the patients with kindness and respect. The really go above and beyond to make sure that all the needs of the patient are taken care of. The facility is safe and very clean. All staff was really nice and helpful. I had to reschedule and they couldnt have been nicer about it getting me in the next appointment available. They answer any questions and work with you on any issue or concern. I would recommended them to anyone.

The nurses were very kind. I had a bit of a time finding the suit And you can’t get anyone on the phone. Doctor seemed she had other things to do. She actually stated she had things to do. So that was a bit off putting. But over all the visit was ok.

Great care, accessible as long as you understand the privacy steps it takes.

I had such an amazing experience at Desert Star Family Planning and with Dr. Taylor. The service from the minute you approach the front desk to working with Dr. Taylor and everything in between is top notch.All staff are super welcoming and nice! And talk about fast service.I had a job interview and they were super quick with my consulting appointment to get me on my way (I was early to the interview AND got the job, yay!).I dont recall everyones names that worked with me but the person who took my blood pressure and asked me all the typical consult questions was super efficient and professional. The student who was working with them was awesome too! She gave me a great birth control reference website and said it might help me make a decision if I decide to switch to an IUD. Dr. Taylor was amazing too. Super friendly and very straight forward. Everyone was a joy to work with.Thank you all for providing such a safe space for this field.

I just want to start off by saying the staff was excellent and very friendly, I had to take my daughter here and drive up from Tucson... She says everyone treated her so nice, and made her feel as comfortable as they could, I am very grateful that the Dr came out and explained to me everything that was going on with my daughter while I waited nervously, it was very professional,also gave me some relief. Its hard enough on any women that has to make this type of decision, and I just want to thank them all. Would recommend their services to anyone.

Dr. Taylor is amazing!! She is very thorough and provides the necessary information needed to address your concerns. Dr. Taylor makes your feel comfortable speaking about you concerns and feelings and provides the why behind her recommendations. I would not want anyone other that Dr. Taylor to address my needs. Thank you so very mush!!

My initial phone call was pleasant and engaging! I went to see Dr. Taylor for a wellness visit and I know that she was concerned from beginning to end. You rarely go to a doctors office and have a 20 minute conversation about your diet and health. Dr. Taylor immediately showed concern about my STI status. She emphasized that she wants to focus on my health holistically. During my exam she gave me the ultimate privacy and respect. I have had some negative experiences in the past, but I felt like Dr. Taylor cared about my health as a priority. If you are looking for a considerate doctor who cares about your health, call Dr. Taylor.

I absolutely felt comfortable with this doctor and the nurse , they made sure to make me feel welcomed and they also calmed my nerves. It was my first time I brought my mom with me who had went through a process with a different place and she stated how much information they provided that the other place didnt . My mom felt relieved as well as I did the doctor made the procedure super comfortable and I cant even remember what happened during the procedure . I had my follow up and the doctor made sure she answered all of my questions. This place is wonderful the doctor is a sweetheart if you are nervous you wont be here they do there very best to make you feel comfortable and safe.

I absolutely love Dr. Taylor. She is the best gynecologist I’ve ever had. Very kind, patient, and always makes time for any concerns. I always feel in safe hands going here. They will make you feel very comfortable. I absolutely recommend to everyone.

I was running late 30m pasted the grace period they have ... they were so kind to take me still. the compassion, thoughtfulness towards me, and how relaxing the nurse and doc. Was so nice and warm, I felt like I was being treated by family. Out of all the places I scouted, look up reviews, and called places for information. This places is the most understandable with no judgements place to be. I highly recommend u go here when in need.Thank you doc and nurses for your service and kindness.

It was my first family planning experience, and the staff and doctor made me feel very comfortable and welcomed.The waiting room may seem daunting at first, but once you get talking with people about whatever you come in for, you will definitely feel at ease with everything.They really are professionals trained to make you feel welcomed. No judgement or shame whatsoever.This is a great caring clinic. Would highly reccomend to anyone.

I have been seeing Dr. Taylor since 2015. She is truly amazing. She genuinely cares about her patient’s health and it shows. I always look forward to seeing her. As far as front office staff If it wasn’t for Dr. Taylor I wouldn’t return. My last couple visits haven’t been that great dealing with other office staff. Working in the medical field I know how important it is to keep PHI confidential. Also a little bit of professionalism goes a long way.

Dr. Taylor is one of the best OBs in Phoenix! Im not fond of the front office staff and the lengthy wait times, but Doctor Taylors expertise, patience and overall care for her patients makes it easier to overlook those things. Shes awesome!

Coming into the office filled with nerves I thank the ladies behind the glass for making my visit just more easing and relaxed. From the Beautiful smiles and very Knowledgeable on the Women Body and Emotions. I say Thank you. Dr. Taylor was a very passionate and caring women. Her words of knowledge and kindness will always stay me. Thank you to this Women

Dr Taylor is very professional, kind and makes you feel comfortable. She’s very informative and clear and walks you step by step through any procedure. Highly recommend her and the staff is friendly as well. I’m so happy i found this office and amazing staff.

The whole office are great people and very understanding. Dr.Taylor listens to any questions you have. I knew this is the environment I needed and I am very thankful to have found this location. If you ever need help deciding, this place will definitely assist you with care.

Dr. Taylor is very friendly and takes the time to educate her patients so they understand all of their options. I’m always in and out of my appointments quickly without feeling rushed. Highly recommend this office!

I was very discouraged to read the negative reviews about Desert Star when I first decided to come here. However, I could not disagree more with the people who wrote negative reviews.You ALWAYS have to wait at a doctors office - so for the people who gave negative reviews for this purpose, I wholeheartedly disagree. I have waited a few times but my care here has always been worth it.The workers here have always been professional, kind, caring and knowledgeable. I have always been respected and listened to here. You are not judged and most importantly you not only treated as a person - but as a woman. You are NOT a number or a statistic here.Dr. Taylor treats your total health. She is responsible and takes every precaution in regard to your health. She makes sure you understand everything that is happening during your appointments. She acts for your best interests and well being. She CARES about her patients, she cares about the quality of care she provides. She continues her own education. She makes sure to know what is most relevant and current in her field.Desert Star treats a womans total health. They treat you as a person, as a woman. They treat you with respect and caring. They make sure you have a total understanding of everything involving your care.

Dr. Taylor was amazing! Extremely friendly and made me feel as comfortable as possible. She explained everything thoroughly and answered any questions I had. No judgements. Nobody likes going to the Dr. but Dessert Star really shined. Dr. Deshawn (sorry if I spelled that wrong) was also great. Very nice and talked me through everything she was doing. The staff up front were also very nice and the wait time was quick. Not that I would ever choose to return to the Drs office, but if I had to it would be Dessert Star. Thank you!

I first heard about Desert Star Family Planning on a podcast, Babe Council. The episode was discussing WAP and gynecology. I liked what Dr.Taylor said on the episode, so I scheduled an appointment. This was the first time I had scene a doctor in YEARS. My session was professional and Dr.Taylor took the time to get learn my family medical history. Dr. Taylor answered all my questions and didn’t shame me for not seeing a doctor in years. Dr.Taylor has decades of experience and is very knowledgeable. I’m glad I went to Desert Star Family Planning

The staff is very kind of courteous and doctor Taylor is exceptional and knows her job and she explains it to you, spends time with you its not 5 minutes in and 5 minutes out

Through the entire process that I underwent with Desert Star Family Planning, I constantly felt cared for and safe. The staff was always very compassionate about making me feel most comfortable. Even at my worst, with excruciating pain and discomfort, the staff remained calm and talked me through it all. I would recommend this company to anyone as I’m sure they will also be satisfied with the care they receive.

I dont think there is enough I can say about DSFP. They made my experience the most comfortable it could possibly be. Everyone I talked to was supportive, kind and genuinely seemed to care about my health. Dr. Taylor is so sweet and is always smiling. Even down to the nurses, especially the one that held my hand, the care I received was outstanding. Even if they didnt take my insurance, Id still continue to come here. Please, anyone who isnt sure about what can be such a dark time, I promise you will find a light in this place.

Dr. Taylor has been my provider for the last 5 years and I’ve thoroughly enjoyed the care that she provides. When I had a miscarriage last year I was SO thankful that she could perform the procedure (and accepts insurance!). I can’t say enough good things about Dr. Taylor and her practice.

Very good experience. All the staff took care to use my pronouns even when they assumed I was out of earshot. Everyone made sure the appointment went smooth and that I was as comfortable as possible.

Dr. Taylor and her team run a wonderfully clean, quiet, professional, and personal practice at DSFP. Dr. Taylor answered all my questions with patience and kindness without assuming anything about my knowledge level, and her staff were all very good about making me feel comfortable. Things did run a little long but I expect that at every doctors office AND they were implementing a brand new computer system so Im not holding it against them!

I cannot begin to express my satisfaction with the staff at the Desert Star Family Planning. From the front desk, to the nurses, and the doctor. Each and every one of them was courteous, professional, and made my visit as comfortable as they possibly could. Please forward my thanks on to each and every one of the staff there. Thanks!

Dr. Taylor is kind, and generous with her time. She cares about her patients and sincerely wants what is best for them. She patiently answered our questions and gave heart felt, clear, honest answers. Thank you Dr. Taylor!

The attention that was given to me was excellent. I went as a walk in paciente and got the same attention as if I had an appointment. Dr. Taylor made me feel safe, taken care of and cleared all my concerns.

Every staff member was extremely nice, caring and made a point to provide help in any way they could. I got the feeling they genuinely cared about their patients and made sure I was able to receive what I came there for and provided resources and after hour care where it was needed. Highly recommended.

Dr. Taylor answered all my questions, was patient and made me feel very safe. I would go to her again in a heartbeat as many female doctors are not always as hospitable. She is truly a gem!

The staff is very nice and caring, they made me feel very comfortable. I would recommend them to anyone. I felt safe and very well taken care of. The place is clean and they understand that everyones situation is different, with no judgment. Im glad women have a safe place to go when they are faced with an unplanned pregnancy. They will take care of you! No matter what your needs I think this is an outstanding office.

I loved my first visit here, however, during my last visit I never got a chance to see my doctor due to her performing a procedure. I can have some understanding for that. What I cannot agree with is the doctor’s choice to perform an invasive procedure on a patient while other patients are in the office. No one showed concern about the things I was very obviously hearing. You could hear the yelling, screaming, and wailing from the lobby. I left the office crying and triggered by previous trauma.

Dr. Taylor is amazing very caring the whole staff is amazing they treat you with great respect they listen to all your concerns and try to find a solution that best fits your needs truly one of a kind with Dr. Taylor and her staff so happy I found Dr. Taylor

Staff never responds, you will get told a manager will contact you and it will never come. Received several bills from them then when I called to ask what for, was told to not worry about it but then would receive MORE bills. Staff joked at my expense during inappropriate times and when visibly uncomfortable they would just ignore the situation. When I asked about getting a UTI test, was told that would be an extra 30 min by an associate and she would like to go home but she guesses it would be okay.Edit: Since Desert Star responded here’s what doesn’t make sense.1) I’ve been calling for months. Yes before Covid.2) I did leave a message on patient portal weeks ago.3) I called and asked for a manager several times. Like I said, I’d get hung up on and told a manager will call me.4) You’ve been billing me $1000 for months for an IUD I never received and I have used every form of contact possible. That is now your responsibility.

Walked by the door this morning right before 9 am. The doctor was opening the door and as I walked near the door she just said Im not taking any walking today because one of my staff called out.. She didnt seem professional or friendly at all. She seemed annoyed and bothered to be there. I had the worse morning and coming here was such a slap on the face of noone is going to help. Super rude. Didnt even ask do you have an appointment or how can I help etc..

It’s literally impossible to get a hold of anyone via phone during their business hours on Tuesday/Thursdays. I’m still waiting to hear back on an exam done over a month ago, and left several voicemails, messages and emails to no avail, despite they claiming that front-desk would follow-up on results “by end of week” during my appointment. No care for patient well-being or response after appointment. I’m left with no choice but to rebook and redo the same exam at another facility.

I would give 10 stars if I could. Dr. Taylor actually cares and the staff is so nice, they went above and beyond for me and I’m so thankful. If I ever end up needing this service again which I hope not I would definitely come back here a million times.

A good location that is located on the fourth (top) floor gives a great sense of safety and security. Dr. Taylor is a very busy DR and highly qualified. Treated with great respect and dignity. I did remove a star due to wait time.

Very Nice Staff :) Front desk ladies all treated me so kind no attitudes and answered all of my crazy questions lol DR. Taylor, LOVE HER! Very personable and makes you feel comfortable with ANY situation! Highly recommended.

I highly recommend Desert Star Family Planning for your womens healthcare and family planning needs. Dr. Taylor made me feel safe and cared for. She took time to review my health info with me, answered all of my questions and made very thoughtful suggestions for improved self-care practices. I can honestly say its the best well womens check, Ive had.The practice is inclusive, all of the staff were wonderful and Nurse Bobby is a blood draw wiz! 5 stars ⭐⭐⭐⭐⭐

Dr. Taylor and her staff are wonderful and kind. They listen and answer all questions asked. The only issue is the wait. Regardless of appointment time, I have had to wait a minimum of 30 minutes in the waiting room. That is the only reason I’m not giving 5 stars!

Do not waste your time! I made an appointment and when I arrived they told me that they did not confirm my appointment therefore I had to reschedule. I had to take time off work for nothing! I scheduled an appointment for a new patient consult plus the nexplanon. I went ahead and rescheduled. I received a call stating that they needed a signature for the Nexplanon prescription. I had mentioned that I was at work but can go during my lunch. I arrived and told me to have a seat that they were in lunch. Mind you I had mentioned and they said that was fine. The owner is rude! I do not recommend! So disappointed! Thanks for wasting my time and arriving late at my work! As a medical assistant this is so unprofessional!

When I arrived they were of great service and love Dr. Taylor but Id say the wait is long if youre going in for a walk-in. And Ive called them multiple times concerning my health but none of my calls were never returned and I left them 3 voicemails. Id say as far as answering the phone, they are understaffed because I havent anything from them for a week.

I love Dr. Taylor. She always makes me feel comfortable and listens to all concerns I may have without judging. This new location has plenty of parking, which is really nice.

When I went the first time they were at an different location and I was satisfied with the services. This time the staff was alright. I asked to be sedated so I wouldn’t feel that much pain. I was in so much pain and I was letting the doctor know she didn’t do anything about it and keep on going. I’m still in pain and I just had this Procedure done on Thursday. This is not ok all they care about is the money

Overall I had a comfortable and easy experience with Dr. Taylor. i had to wait for a while, but they were short an employee and I came in right after a break for the office

I came to this place for the first time last week and they were amazing from the moment I walked in. Everybody made me feel comfortable. They also accept ahccs! And only take walk ins.

Amazing experience Dr. Taylor is wonderful!

The doctor is very nice, professional... I was very afraid of getting my IUD put in, she made me feel extremely comfortable and I didnt even feel it! I am beyond thankful and will be sure to recommend her!!

My nexplanon device was inserted by a doctor that Dr. Taylor was training in November 2018 and inserted improperly causing me to get the implant removed years earlier than planned. When I returned for the removal I had to wait almost 1.5 hours to even get checked in because they couldn’t find my patient chart. Turns out the front desk staffer was leaning on it. Dr. Taylor and her nurse expressed no remorse nor acknowledgement of my statement that the only reason I was getting the implant removed was because it was inserted improperly. I decided to go on birth control pills following the nexplanon removal and Dr. Taylor’s staff stated they would send the pills to my pharmacy by the end of that day for a rapid start and that did not happen. When I called to check on my prescription the next day the receptionist couldn’t give me any information on when the prescription would be sent over to the pharmacy and why is wasn’t sent immediately as stated. I won’t be returning to this facility for care.

Absolutely aweful! The secretarys are incompetent and useless. The robotic nurse never tended to the patients concerns or questions when waiting for the procedure. The patient was scheduled for a procedure and was never given any warning about how the procedure was going to be. Dr. Deshawn Taylor is a fraud and a phony and anyone that works under her authority is an absolute joke. All I can say is if you think clinics like these that are supposedly offering you a choice, absolutely do not care about their patients but care more about the check at the end of the procedure. DO NOT GO TO THIS CLINIC IF YOUR SEEKING SUPPORT BECAUSE THIS IS NOT THE PLACE. IN THAT CASE GO THROUGH WITH THE PREGNANCY AND PUT THE BABY UP FOR ADOPTION.

The staff is phenomenal considering circumstances. The place is very clean I was recommended by a friend Im 44 years old and not in need of another child I was under hormone replacement therapy by a doctor. And its very unfortunate I had to go through this but youre in very good hands.

The staff was kind and professional. They got me in and out in a timely manner. Dr. Taylor made me feel at ease with her knowledge and care.

I had my first appt with Dr. Taylor today and I loved her professionalism. She explained everything in detail so I could understand and made me 100% more comfortable by the time I left :)

This location provided services but it’s so difficult to get the office to pick up the phone I called literally 15 times left voicemails no answer the automatic system say’s to call back during normal business hours which was during normal business so which is it. Google says one thing the automatic system says something else. Then to mention I’ve been doubled billed this is ridiculous now no one from the office is trying to respond. Looks like I need to contact the Better Business Bureau because I feel like this office is up to payment fraud.

Ive been sitting in the wait room for 10 minutes waiting for a counselor and I already heard Lauretta your counter staff answer and call people with the rudest tone. Once she was off the phone she commented I dont understand why these people cant make up their mind after I heard her speaking to the patient about switching her surgical abortion into the pill. After that comment another nurse walked up and lauretta said I cant talk to these people anymore. Im also here to talk about my options. Im super uncomfortable 😣

From beginning to the end, the whole procedure was smooth. I had no issue with either the staff or doctor. I highly recommend this place! Make sure to give them a call first to schedule your appointment and then they will take care of everything!

Everyone was so kind and sweet! The ladies in the front, the nurses and Dr. Taylor! I loved it. I was so nervous and they all made me feel comfortable. I really recommend it.

I recently had my woman wellness exam with Dr. Taylor it was a relaxing experience. Thank you Dr. Taylor and all of the desert star staff!

Dr.Taylor is theeeee best gyn I have ever had. I also use her for all of my general health screenings. If there was ever a zombie invasion, I would go to her office to ride it out.

Had a great experience. They answered all my questions. Staff makes you feel really comfortable, especially Loretta who helped me get funding. Such an amazing woman! Wouldn’t have gone anywhere else 😊

I was a little bit nervous cuz this is not my primary doctor but everything when so good they took their time they were very kind and explain everything to me Im very confident with my decision but it was nice to hear the experience of a doctor and the stuff helping me out

Dr. Taylor and the entire staff were very professional and friendly.

Dr. Taylor is caring, empathetic, and provides wonderful care to her patients. Her entire staff is friendly and assuring.

The Dr. And other staff were so comforting and understanding. Very professional and great at what they do. Not sure why theres any negative reviews. But Id reccomended Desert Star to anyone.

Great place ! Dr. Taylor takes her time with her patients & is very knowledgeable. I felt very comfortable & at ease .

No wait time I was seen fast! Only thing the waiting room is small and nothing said is private in my opinion maybe a private messaging service for check in or bring patients back to speak of concerns or questions is a private setting during check in.

I had an abortion here and it was a hack job. Not only was the bathroom where I was asked to put a pad on filthy, the machine used for aspiration was rusted. I was not fully sedated and thus felt and heard everything. I never healed properly, got an infection which caused PID and have had nothing but problems with menstruation since then and am possibly infertile. After reading the reviews I see im not the only one. Considering suing no place should operate this way providing back alley abortions in 2020. They should be shut down

From my first visit Dr Taylor and staff were friendly and helpful, my visit was quick and easy and they meet all my needs and gave great feedback

The people at the front desk are so rude and unprofessional. I was supposed to get results 3 weeks ago and after consecutive calls they would always say well have the doctor call you and never once did she call me back. I still have yet to get any test results and have yet to get a call back from the doctor. I had to call my insurance company and file a complaint just to get anything done. This is a place I would highly NOT recommend

Dr. Taylor was great. It was my first time going to an obgyn and made me feel comfortable.

The wait was not long at all and both the nurse and doctor were very professional and made sure I understood everything I needed to know. They answered all of my question and made sure I was comfortable and they were very thorough about by medical history and my wants.

GREAT service, friendly and knowledgeable staff!!!! I am not a fan of doctors and medical practice (because I am always scared), but their staff was nothing but comforting and helpful during all of my visits.

I am in my second year of getting a well woman exam with the doctors office. I always have a nice experience and I’m thankful for their time and care of me.

Beware that they will lie to you and tell you that your insurance covers something, then wait until youre completely sedated & out of it to tell you that you have to pay full price which is actually illegal. So I will be getting my attorney in involved in this if they dont refund and fix the issue.

I highly recommend these place , everyone was very nice and professional .. these is the kind of people we need working in those places🤍

As a transLatinx man of color I’ve been discriminated and suffer anxiety to go to any medical place today was my second time being with the well trained staff and a doctor that’s compromise to treat our community safe, friendly, and beyond information about my health, amd well-being.

I felt comfortable being helped here. i received a lot of information that helped me understand it more and the staff are so nice and thorough. it’s great to feel safe somewhere and not judged.

Not a full review or anything, I havent been there but I was wondering the cost of the actual abortion? and would I need to bring or do since I am underage .. any way I can go through it without parent consent? I hear many great things about this place.

If I could give 0 I would.They dont know how their appointments work or how people set them up.They seem u organized.Do yourself a favor and just look up the next one.Dont waste your time here

Team made me feel very comfortable. Everything turned out great will recommend to anyone in need of their services. Team is also very friendly!

Ive been trying to get through for weeks. Really wanted to schedule an appointment with dr Taylor bit cant get through EVER. scheduled my appointment with a different clinic maybw they will be more helpful

The business complex it’s in looks a little bit rundown on the outside but it’s actually really nice on the inside. The office was efficient and practiced very good sanitation standards.

Everyone was kind and patient. The facility was clean and well organized. Thank you to everyone at this practice for making me feel safe.

Dr. Taylor truly cares about the well being of others and she strives to make it as affordable as possible. 5/5 would recommend!!

Dr Taylor is amazing. Love the open, honest dialog. I would recommend her to absolutely anyone

All the staff is very friendly and understanding. Dr. Taylor is very sweet and personable.

Do not go here! This place should be shut down! The staff is rude and unprofessional, the doctor has no clue what she is doing! They keep your scans and don’t share the results with you! Still haven’t gotten them and it’s been over a month, and they just keep saying that they will call back and never do!

Dr Taylor is kind and cares for health and well-being of all her patients!

The Doctor, and yuo personal very nice, 🥰🥰🥰🤗🤗 tnks again forvyuo good service

The girls who answer the phones sound so rude and non-friendly. Makes me think if theyre like this over the phone they must be worst in person. Ill just find another place, I dont even know how this place was so recommended by my friend.

Always a good experience. Dr Taylor is very informative and patient

Everyone is so nice and they explain everything so well. They make everything less scary and you can cry with no problem there. They’re nice about that too!

Every visit with Dr. Taylor is a 5 star experience. Highly highly recommend!

Kind. Compassionate. Understanding.I felt very comfortable and cared for. What you did for me was about and beyond. I thank you.

Very friendly and trustworthy doctors.. They make you feel comfortable and they understand you..lovely doctors

Yes staff was very kind and efficient Very honest and pleasant I recommend this place to anyone

They were very caring and informative when it came to servicing my needs and comforting me with addressing my questions with honest answers and guiding me through any information I needed

They reschedule my appointment and dont answer the phone when I call them.

Called here cause my wife had a treatment here Lilly is a very disrespectful lady doesn’t allow you to talk jumps to conclusions tells you it takes up to 5hrs to get seen because she’s a lazy ass always eating at counter very rude person all around needs more trainning for sure

Best GYN I’ve been to in along time! Definitely would recommend.

Had a wonderful appointment all the staff was wonderfully nice and reassuring

Great facility with an amazing and knowledgeable staff!

Love Dr. Taylor!!! Staff is super nice!!❤️🖤❤️🖤

Extremely helpful and very friendly ! I recommend coming here . They make you feel safe and they are caring people :)

Dr. Taylor and her entire staff is very professional and kind. I would definitely recommend them to people.

This office has an amazing staff and Dr. Taylor is so caring.

Staff is really sweet and made me feel extremely comfortable

Wonderful experience. Thank you for all you do, seriously. So thankful for yall.

Everyone was extremely kind! Everything was discussed clearly and all questions were answered!

Very nice clinic and the Dr is extremely nice and professional

Very beautiful office, very sweet staff. Very satisfied.

They are the best easy smooth guaranteed

Absolutely fabulous Dr. and staff.

Clean office. Friendly, professional staff in a discreet building.

Excellent Doctor and excellent service at this facility.

Amazing place, no judgement, supportive of your own decisions.

Very friendly staff...i would recommend Desert Star to anyone!!!

Wonderful doctor, nice staff.

I do not recommend. Please stay away.

Warm, welcoming care.

Love all the staff and all very professional..

Very kind and discreet care

Great experience with Dr Taylor,

Amazing amazing awesome people!

Awful. Rude.

Comfortable and good place

Great doctor...

They are so rude

I want to share with you that my experience in this place has been excellent. I felt very cared for, cared for, and well treated by all the people who work here. I was nervous but they managed to calm my doubts and fears. If you have to go through an abortion, dont hesitate. Going to this clinic you will feel comfortable, they also speak Spanish.My husband and I are very grateful especially to Dr. Taylor.Today I went to the clinic for my annual check-up and I felt very good despite my fears, I know Im a bad patient... but Dr. Taylor makes sure you can do the exam and look good.Very grateful, highly recommended, the girls at the reception and others are very friendly all the time.

Doctor Taylor, very attentive and kind in her attention to her patients, I recommend this excellent gynecologist clinic.