NextCare Urgent Care Phoenix

I recently visited for a medical concern, and I must say, I was thoroughly impressed with the level of care and service I received.First and foremost, the staff was incredibly welcoming and friendly from the moment I walked in. They made me feel comfortable and reassured during what could have been a stressful time.The medical professionals at are top-notch. They were attentive, thorough, and knowledgeable, addressing all my concerns with expertise and care. I appreciated how they took the time to explain everything clearly and answer all my questions.The facility itself is clean, organized, and well-equipped, which further added to my confidence in the care I was receiving.Overall, my experience was exceptional. I highly recommend this urgent care center to anyone in need of prompt and excellent medical attention. Thank you to the entire team for providing such outstanding service!

Is it weird to say we love to come here as opposed to seeing our primary doctors? Making an appointment is super easy and same day times are often available. The cost of care is affordable and, most importantly, the team here is amazing! The medical staff takes their time with you, explains care in detail, and is speedy with testing and communicating results. We have been here many times and are seen early or right on time. This place sets the standard for patient care!

You guys are awesome! Your environment is top notch and your staff is committed to excellence in all you do in treating patience and connecting with them! I would recommend you to anyone! God bless you guys❤️🙏🏻

The front desk staff was nice and helpful, I forgot my ID and insurance card because I just got off work and had a sick baby so I was in a hurry. She helped me through all of that, then the doctor we seen was amazing! She was so kind to me and my baby, she made sure I felt heard with all of my concerns and helped ease my mind with everything. She listened to my mom panic and just was so caring to my baby.

I was able to make a same day appointment. The provider was very responsive to my issues and ordered an x-ray and prescribed medication. Im very pleased.

I came in due to an injury I revived on a finger that has since become more inflamed  due to a suspected infection. I told the NP that I thought it was infected and her response was. I agree and prescribed me a pill to take, and told me to ice for pain. After an hour and a half of waiting and all sorts of paperwork, I was under the assumption it would maybe be cleaned up, possibly punctured through the nail to give some sort of release of pressure, or at a bare minimum wrapped and bandaged with some ointment that offered pain relief or expedited healing/recovery. It seemed as if the goal was to spend as little time and effort on me. The establishment was clean and the staff was nice but as far as care and addressing the issue I feel that going the route of an online or over the phone doctor would have been just as, if not more beneficial.

They got me in quickly as a walk in patient. Listened well to my history and treated appropriately. My whole family has had good experiences here when needing same day care

Great facility. Try to get a reservation and be patient if they are behind. Depends on how many walk ins come but the staff is so nice and very organizedGreat experience overall

I had a small problem with a toe nail but it was a pleasure to have Ali there to deal with it. It was also extra special to find out she is from my home town. Will highly recommend this urgent care to others in need. Thank you to all the staff for being so professional.

The visit was flawless everywhere from the receptionist, medical assistant and PA. Such a great experience I would highly recommend this place. They took all precautions necessary and explained everything that was being done. Thank you.

Misdiagnosed and sent away only to have another urgent care properly diagnose and prescribe correct medicine.All interactions at this location have been lacking in more ways than I could list.

Took very good care of me. Very clean, professional, and personable. Im so glad I went there instead of the ER. Saved me hours.Thank you guys for fixing my leg!

This is not a family friendly place. Nurse was rude and disrespectful when I tried to accompany my wife to her appointment. Married couples should be able to accompany each other when there is a health scare and they both have questions about what is going on. Avoid this place.

One of the most pleasant, and empathetic urgent care visits I’ve had in all of my adult years.From the receptionist to the PA, and other medical staff that helped. Very thorough and kind. Talked to me like an adult, like an equal and educated me on the next steps for my plan of care.

Very professional and caring staff. I am severely hearing impaired and they all went above and beyond to serve me. The girl at the front desk and as awesome!

Excellent service, very experienced, treated me with kindness and understanding and I am due back for another visit at a later date pertaining to my injuries,so I am glad to return

I had a great experience with the staff on my recent visit. Easy accessibility and sign in process on line. Alexa and Carly did an amazing job and took great care of me. 5 stars!

I took my son for eye swelling from a spider/bug bite. They got us in quickly and the medical provider was very knowledgeable and kind!

I had to go to this urgent care location to day after Christmas, and I must say, I was thoroughly impressed. The promptness with which they addressed my medical issue was nothing short of remarkable. Not only were they swift in their responses, but also exceptionally friendly, making my entire experience highly enjoyable. Their approachable demeanor and quick assistance greatly enhanced my satisfaction. The overall atmosphere of warmth and efficiency is a testament to their dedication to customer service. I wholeheartedly recommend this site to anyone seeking a reliable and amicable service experience. Their commitment to excellence is evident in every interaction, and its this kind of dedication that sets them apart from the other urgent care facilities in north Phoenix.

Its a really nice friendly place to go to when youre not feeling good the lobby is clean the staff is always on cue and the receptionist she is a sweetheart

I cant believe they gave me the wrong temperature information just because it was 7:50 pm and they were about to close. They said my child has a 104.5 fever and she might have a seizure anytime, you have to take her to the hospital asap! they could not treat her or do anything. I had a thermometer in the car with us and checked her temp it was 101.5 then we had to go to the hospital which ended up being just the flu and no medication needed except for the Tylenol. But the worst part is that we stayed until 2 AM at the hospital for something they couldve done but they look like they didnt want to wait for the lab results and all that just wanting to go home. I understand the employees want to be done and go home, but they terrified me and my child when they said she has to go to the hospital to give her IV and shots. (Every kids nightmare) I had to deal with my child being scared and crying loud the whole time not wanting to go to the hospital.Very unprofessional and untrustable.P.S. They didnt even give me any paperworkor anything that shows she had a 104.5 fever.

Everyone working there work great they took good care of me. The nurse and the nurse practitioner took very good care of me and answered all my questions. Thank you.

I liked the people but, they didnt understand my condition and pain tolerance because of the diseases I am dealing with. Ive had so many steroids in my life that another steroid shot didnt solve or affect my pain because it was so intense.

Very short wait. Friendly staff. Treated my issue successfully. I have been there 3 times in the last year. Will go back next time I need treatment.

Everyone from the front desk to the nurse to the doctor were extremely kind, thoughtful and very knowledgeable! Definitely recommend

Very pleasant experience. Everyone was very kind and friendly especially the assistant and PC Elam. She was very informative and thorough. She took the time to know what was going on and gave me recommendation for matters other than why I was there for my visit. Highly recommend.

We had a great experience. One of our kids broke their arm. We were able to call in ahead to get in line and fill out the paperwork electronically before arriving. They texted us updates on when to check in and the whole process was very organized. The medical professionals were very helpful and we would recommend going back to this location.

The staff and especially the PA, Ashley was wonderful. Very through and explained everything to us and sent us to get further care

Every single staff member was fantastic. Pleasant, professional and competent. I was seen on time. The provider listened to my concern (possible broken toe, which was confirmed by x-rays) and gave me information regarding treatment, as well as a list of foot and ankle doctors to contact for follow up. I had never been to this location before but will definitely return if I need to (although I hope I don’t need to).

Quick to get in and tested for illness. Diagnosed with Covid and told what to do while getting over it. Thank God I was on the last days of it and starting to feel better. Good staff and very helpful.

We were seen within 20 minutes of arriving without an appointment. The check-in process was quick and easy and the staff was very friendly and professional.

First time at NextCare Urgent Care and I had a very professional and caring experience.The office is very clean. I was impressed how each professional there took the time to explain what needed to be done.

I had a great experience at this NextCare location in Tramonto. Dr Ashley Hesher was so kind and took her time with me. I felt truly cared for. The other staff I interacted with was also nice. I recommend this location!

After voicing a concern after my visit to front office staff, I got called back and got verbally abused from the PA.There is signs all over the office on abuse, which I did not use any time of tone or animosity towards staff. Just pure concern, and I should not have been talked to in the manner I was. It was not right.You never know what someone else is going through.And you never know how much your comments can affect someone’s life.I used my last $350 for the visit, because I was having breathing problems and I’m very very very hurt from this visit.Bedside manner should be a real concern…. Maybe some additional training should be required. PA are not doctors, and shouldn’t be practicing if they aren’t there for the wellbeing of their patients.Sincerely, someone who is nursing staff!

My husband, 2 children and I have been coming to this urgent care for a year now and hands down I must say this is the friendliest/respectful medical staff I’ve ever dealt with! We’ve had the pleasure of being attended with best customer service by Sara, Sally, and I believe their provider Carly Pravong. Every time my husband and I go in it’s always busy, but they always have smiles on their faces and I must say this is the cleanest urgent care I’ve been too! We will continue to come to this location, I highly recommend it!

The front desk was helpful getting me checked in and out after my appointment, the nurse who took my vitals was kind, and the provider Ashley was polite and helpful diagnosing me. Easy experience and nice people to have take care of you

The staff is very friendly and helpful. Willing to accept a walk-in during their busy morning schedule.

I walked in as a cash pay customer. While the girls at the front desk were extremely helpful and nice. Upon seeing the physician assistant Ali Lewandowski I described my symptoms to her. I let her know that I have been dealing with bronchitis that turns into upper respiratory infection that turns into walking pneumonia for the last 10 to 15 years of my life. Sometimes I get hospitalized because my oxygen level drops so low. I told her I know exactly what my body needs and what works to stop it before it starts. Well, yes, she is a physicians assistant. She does not know my body and what I’ve been through and what works. She didn’t want to listen to anything I have to say and was a complete know it all. Lastly, I walk out to pay my bill. They charge $75 to swab my nose for Covid and $300 For my visit. I’ve went to emergency rooms cash pay for $1100. Not to mention she literally was in the room no more than five minutes. She reassured my lungs sounded clear. And I reassured her. I’m sure they do right now but that’s not where it’s heading. Then, like a smart Alec she said fine. I will order you a chest x-ray, you can go have done. if you’re sick I wouldn’t recommend going here.(sorry done by voice dictation)

I went in and was diagnosed with Bronchitis. They ordered my four prescriptions and I was in and out in 15 minutes. Very professional, caring and kind. I will go back if the need arises.

Had a great experience. Got an appointment quickly and didn’t have a long wait. Everyone was helpful and kind. My physician assistant was very knowledgeable and took time to listen to me. This will always be our “go to” urgent care.

Was able to get right in, receptionist was super friendly, got check in and doctor was able to clean the burn, and I was on my way.

All staff very caring and patient with me. The best staff of any urgent care!!

We are really lucky to have such kind medical professionals that sacrifice their holiday to care for us when we need it. I was in and out very quickly and they were compassionate about how I was feeling. Thank you and your team for helping me when I was not feeling so well.

Great service across the board! The office was organized, clean, and truthfully cared about my overall wellbeing while I️ was there. Special shoutout to Ali the PA who provided OUTSTANDING care. I️ will be using them again!

The staff was fast and efficient. Great customer service from Sara and Sally. The Doctor had great bedside manner. Awesome experience from a great team! Thanks for being patient with your patients!

Always quick, friendly they get the job done. Oh and clean

Very quick. Easy booking appointment online. Staff & medical staff very nice & knowledgeable.

I was seen within 5 minutes of my appointment time. Everyone was very friendly and very efficient. I had a very good experience.

Unfortunately, this location has gone back to 2020 protocol with enforcement of ‘Mandatory Masking’ in the clinic. Stand firm and just say No. I stood outside until I was called back for my appt (20 minutes after my scheduled appt time 🙄) and the nurse didn’t require me to wear one. Only reason it wasn’t a 1 Star review is because the nurse was nice.

Such loving nurses and front desk receptionist. They ALWAYS take care of me. ALWAYS. My pain was off the chart when I arrived and I bary made it but they gave me something and I feel ripe as rain. I love these nurses as nurse practitioner. Go here. They really care about how you feel.

Made same day appointment, got to see PA on duty. Front desk was ready for me and friendly, professional.PA was wonderful and explained everything and what was planed. Truly a good visit!

Carly and the team there were great today. She listened to me for a long time and was easy to talk to.

I have had such a wonderful experience at NextCare. Ive been visiting since mid-August for a workmen comp situation. Each employee has been so nice and attentive. They knew me by name since I was there everyother week or so. I would 100% recommend this specific location! They are all awesome!

We were seen within 10 minutes. They completed all testing to provide an accurate diagnosis. Very happy!

Reservation process simple & appt easy to get. Check-iin went smoothly & vitals checked shortly thereafter. Saw physician within 5 minutes and exam took no more than 7 minutes. All told, in & out of facility within 20 minutes. All staff cheerful, energetic & very efficient.KUDOS!!!!

Everyone was so kind and knew what they were talking about. they made me feel better about my situation and what i needed to do :)

The staff at Nextcare is always so caring and compassionate every time we go! We have been there ALOT lately because my children seem to keep catching everything possible from school and have been sick so much I feel like we live there this school year 😢. I can’t even put into words how much we appreciate having Nextcare in our community. We always get in and out quickly and want each healthcare provider there for always taking such great care of each of our children.

This place is just awesome! Thank you for helping me out, every time! Saved me from a trip to the ER!

Just want to say thank you to the provider that saw me, Sogol Elam. She is very kind, patient, and you can tell that she genuinely cares. Thank you for your continuity of care.I recommend this Urgent Care. The staff at the front desk are kind and responsive. They quickly communicate patient needs and requests. The office is clean, well organized, and my visits have been thorough and fast.

If you have to go to urgent care, which no one ever wants to do, I highly recommend going here. I made a reservation and was seen on time. The facility is clean, the staff is professional and caring and they don’t leave you in the room waiting forever like some other urgent cares I’ve been to. Sally and Jordan were great and so kind. I ended up having strep and they got me in and out quickly so I could get home and start getting better. During this flu season I know they are crazy busy, but they are dedicated and I really appreciate all they did for me.

NextCare Urgent Care is the best place to go for your urgent medical needs. Everyone is friendly and thorough in their work. They listen to your concerns and answer questions you may have.

I was a walk in for an ear ach/infection. They were very honest and said that they had just been slammed with 6 appointments and were not sure how long the wait might be. I filled out my paperwork and they brought me back probably within 5 minutes. They were very professional and efficient. Thank you to their team

I did not have to wait very long and everyone was exceptionally nice. Great service all around

By far the best urgent I’ve ever been too. I forgot the doctors name tonight but she was amazing! She even remembered me which I’m not sure is a good thing. It’s clean, staff is friendly, and overall good experience for the doctor. 💯 recommend

Excellent care would recommend highly.Front office staff was kind & compassionate

Everyone was friendly and helpful. The doctor was able to help me get my prescription filled. As a walk-in, I was taking care of within 30 minutes

This urgent care was extremely friendly and takes really good care of their patients. I had Alexa and she was the by far the best nurse I’ve had at an urgent care. 100% recommend this location.

Staff was kind and efficient. I got in within 10 minutes of my time slot.

This was my third visit I think and I am continually impressed by how kind all the staff is and especially my doctor - she has been wonderful 😊

It was good. Carly was a huge help and Im getting better

The PA that helped me was incredible. The front staff was super nice and so was the nurse that took me back. I walked in fifteen minutes before they closed and they didn’t even flinch. Took me right back and got meAll taken care.

Excellent speed of service. Care by the nurse was through. Reception was welcoming and provided great assistance. Doctor was one of the most informative docs I’ve been too. Great location and care.

The office staff & provider, Sogul were kind and helpful! The provider listened to my concerns and was sympathetic to my situation. She took the time to thoroughly assess my symptoms and provide next steps!

Very friendly and welcoming. I have been to this Nextcare a few times, ALWAYS treated with respect and the staff truly cares about why I’m there.

My PA was so thoughtful and thorough at taking care of injury, then again on my second visit. Enjoyed my experience! Scheduling an appointment is easy too.

2nd time around and gain - Friendly and hospitable reception and first rate process for appointments and being seen. PA was helpful and encouraging. Took time to talk things through.

I’ve had to come here twice in the last 5-6 weeks and both times the experience was outstanding. The people that work here are so wonderful and compassionate. The first time I was here, the receptionist waited in the parking lot to be sure I was safe and my ride showed up! I was the last patient of the day so she was heading home and saw me waiting and stayed with me. That is over and beyond. I will always prefer coming here before any other medical facility when needed. The check in process is great too! Very easy.

My appointment was at 11 AM I showed up at 10:45 and didn’t get seen until 1145. was really not impressed with the wait times but luckily Provider Hesher was smoking hot, and really nice. I decline to raise an issue on the wait.

This is my favorite Urgent care. Check-in is so quick and easy. The MA Nathanial was so nice, he took my vitals and got me ready for the PA Sogol. Sogol is by far the best PA I have met, great bedside manner, very caring and knowledgeable takes time with the exam and listens to you. I felt so comfortable and taken care of. The manager Nicole gave me a shot since all the back office were men and I felt more comfortable with a girl giving me the shot 😊I couldn’t be happier with my visit! I will definitely recommend this place.

Friendly staff. NP listens to the patient to get better understanding of their symptoms.

I had a very positive experience. Everyone at the facility had a very welcoming and knowledgeable sense about them. Even feeling as sick as I did, they still managed to put a smile on my face. I appreciate the timelines of fitting me in. The front office as well as the back office greeted with smiles you could hear in their voices, and sent me off with the same positive energy. I will absolutely spread the news.

Excellent service! Always a great experience, highly recommend! Front Sara and Sherri, nurse Alexa and provider Carly always nice. Thank you

What a phenomenal staff, Best overall experience I’ve had in a long while what a relief thank you, I appreciate all of you. Compassionate patient and very professional, I couldn’t ask for more. Thank you again!

I usually come here when I’m not feeling well. The staff (especially the front desk) are super friendly and always do an amazing job taking care of me. I definitely recommend if you need a quick check-up and don’t have time to get into your primary care doctor.

Excellent and thorough staff which is sometimes rare at urgent care clinics.Sogol Elam, PAC especially caring in following up after my diagnosis.Renee Johnson

Nextcare Cave Creek @ I-17. Very efficient. No long waits with appt. Thorough and caring. Listens and answers your questions. Treated me and my mother well. Left with no questions and.a treatment plan.

Second time visiting NextCare for a sports physical. We came back for the efficient on-line check-in process, excellent staff interactions and convenient and clean facility. As a parent, I certainly appreciate having one less thing to stress about in preparation for back to school.

Ashley was amazing! Very caring and thorough. Very much appreciated

My little guy (4 yr old) saw Halen H (P.A.) and was told he needed a one dose steroid and it would clear up his lingering cough. It did not, they refused to send in an rx for antibiotics and was a complete waste of money and time. If you want to be treated effectively for symptoms DO NOT go here!!! Completely frustrating and I’m back to square one.

Front staff was fantastic! Nurses and NP were also amazing!

I was concerned because I have no insurance. Their price was affordable and they have plans on ways to pay and less expensive for future visits. They did all kinds of testing as part of the payment so nothing came out of my pocket extraq!!!!! Everyone was great, friendly, and polite. I didnt wait long in the waiting room. Now that I have the app, I can schedule appointments. Way better than any doctors office or doctors visit I ever had. I used to work in medical administration departments in a northern state. They way medical businesses should run is just like NextCare. (No, they did not pay me for this review, and this was my first visit.)

I was very satisfied with my visit today, no long time of waiting, very nice and caring team, especially nurse name Sally,

Very professional. Must have restructured and fired most of their staff since the last time I went. Everyone was very polite and professional. PA was great. Actually listened and didn’t just prescribe drugs. Great!

The staff at the clinic were good and I was able to get in quickly. However, it took 3 different times instructing them to bill my secondary insurance before they actually did totaling about 3 hours worth of follow up work that I wasnt anticipating. Im still waiting for confirmation that the insurance has been sorted out and that my account balance was zero. Absent the billing issues this wouldve been a 5 star review, but the hold time for the billing center really tainted my overall experience.

Went there with 2 concerns. Was told I can only address the major one and should make an appointment with my primary care physician for the other. I’ve been to multiple urgent cares and have addressed more than one concern at most. Disappointing to pay $75 for 10 mins with a PA and receive that kind of treatment. Will not be back.

The providers treated me great!I needed some stitches on this visit, and they did a perfect job, and explained everything to my satisfaction, and even made me a follow up appointment.

Came in because Ive been sick for about 2 weeks, and my family started to get symptoms. I wanted them to be taken care of ahead of time so we could skip the 2-3 week recovery. This place never tested us for Covid, flu, or anything else. They said just oh well its a cold. Over the counter medicine and a hot shower. The very next day my son was in a ton of pain and couldnt breathe so i took him to an ER and they diagnosed him with Pneumonia. I trusted this place with my familys safety and they didnt take any of our symptoms seriously. I dont trust you guys anymore and Im very disappointed in the quality of service received. Unbelievable...

Something weird about Arizona i have noticed.... Even when sick and running fever you cant get any doctor to give you antibiotics or steroids to help you. Instead you get hears a work excuse go home and sleep you will feel better in a few days.. i could have literally save my money and just stayed home.... i guess at this point they are selling doctor excuses not helping sick people.

Do not go here!! This place is terrible.When you walk in there’s an “Aggressive behavior will not be tolerated” sign. This should tell you everything you need to know.I scheduled an appointment online, but waited for over an hour to even be seen by the provider. Maybe it was because the front desk put my daughter’s appointment information in wrong, even though they have you fill out paperwork online prior to coming in? Elizabeth Erb, FNP, spent less than 5 minutes in the room with us and honestly, should practice better beside manner.We then waited another hour just to have a prescription question verified! A simple acknowledgement of understanding would have been key, but instead the people at the front desk are rude and everyone seems like they just like to avoid doing their job. Apparently customer service skills are not a requirement.I’d also like to add that NOT ONCE was the front lobby cleaned in at least 2 hours, although the staff made it clear there was a patient waiting with a highly contagious disease. Apparently it’s ok to walk around in your PPE and talk to each other about not knowing where the person sat or what they touched, but have ZERO regard for the health of the other patients in your lobby by cleaning. Now I question if anything else is cleaned after patients…This wasn’t our first visit here, but for sure will be the last.

By far one of the best urgent cares ever! Wait times can be long, however, the staff and providers are absolutely phenomenal! Absolutely, hands down, Sogol and April are the most compassiontionate, understanding, and informative providers, with the most amazing bedside manners I have ever experienced!

I’ve been to this location twice in the last week and both times were good experiences. The staff is friendly but professional, and wait times were short (I made my appointment online).

Best ever, didn’t know that kind of patient courtesy existed. I’m amazed

This place is super clean BUT, most importantly, they are super friendly! I made an appointment online (user friendly) and got back to see someone AT MY APPOINTMENT TIME! WHAT?! Very knowledgable and genuinely concerned for my welfare. I highly recommend them!

Great place for sports physicals and only $25:)

I cut my finger very badly and suspected I would need stitches but didn’t want to wait 12 hours in the ER so my husband drove me to NextCare. So glad we did!I have never gotten sutures before and was super nervous about it. But the doctor was super personable and professional and kept me calm with her explanations of the procedure and more general conversation. She took her time with me, which was nice because my previous experiences with other Urgent Care clinics had the doctor talking to me from the door, with their hand on the doorknob.All the staff were great. If you need care and your PCP is unavailable, I highly recommend you consider this clinic.

Ive been here twice, first time during covid and second time end of 2022. Staff is always very nice, facility clean, dont sit in room waiting forever, and docs/PAs/CNAs are exceptionally nice. You can wait in your car if desired. They also offer a couple subscriptions to their services which are GREAT for us that are uninsured, cutting cash pay bills down significantly.

Great experience at NextCare. Super friendly staff. Booked a appointment online and they got me in right away. My provider April took her time to figure out what treatment was best for me and then sent me on my way. Would recommend!

How fortunate I was to find NextCare Urgent Care in Anthem AZ! In great pain and distress, and very far from home, the whole team took excellent care of my medical needs with great kindness. Front staff were welcoming, efficient, and put me at ease. The tech was kind and caring. And the provider, Nurse Practitioner Renee Chase, efficiently diagnosed my problem and reassured me with a plan of action and much-needed empathy. I was provided with detailed written information, and my prescriptions were ready when I reached the pharmacy we designated. I am immensely grateful to have found this help. I am no stranger to Urgent Care facilities; this is a huge cut above any I have used.

Made an appointment online and was seen promptly at the time I made it for.Very clean clinicVery friendlyProfessional staffThank you nurse AlexaDr. Kristen

Disappointed that the couldnt consider a sinus infection until symptoms consist for 10 days.

The staff was very nice. Office is very clean. My daughter had an ear infection but she was happy when she got to sit in the room decorated with Toy Story 4 decals. The physicians assistant was kind & gentle. I’m thankful we didn’t have to wait too long and this location is close to our house!

Amazing staff! From check in to check out, it was all an easy, enjoyable process. The wait time was so quick given what my sister was in for. The clinic was super clean, and staff followed proper COVID protocols. Jordan, Sara, Redhelle, Sally and the PA Fedelia Maez were all super friendly, knowledgeable, and caring. Best Urgent Care I have been to!!

I can not speak to every NextCare but this location definitely need better management. I went there for a simple wellness check and received some of the worst customer service I have ever had at a doctors office.So essential I was told that even though they have the means staff time and ability to complete a wellness check up. They will not do so UNLESS I have symptoms. Im fully insured and had not issue paying addition fee out of pocket if necessary. But was told to leave and to find someplace.I notice there are multiple signs addressing a zero tolerance for aggressive behavior towards staff. After the experience I had I not surprised they keep having such bad interaction with patients to the degree that they have to post multiple signs warning agains aggressive behavior. Perhaps management should question WHY people might be so upset.Do not visit this location, take your money and time someplace else, that what I did.

Next Care Urgent Care got me in right before closing and were very kind during the whole process. Melissa was very helpful throughout my visit and answered all questions. Halili & Victoria were informational and provided great care. I strongly recommend them for your urgent care needs.

My 13 year old daughter had to go to urgent care because she’s struggling to breathe and her school nurse said one of her lungs was clogged. My wife took her and was back in a room. I met them there and went back to the room. A few seconds later, a nurse came in and told me I had to leave the room because two parents aren’t allowed in a room with their child. SERIOUSLY???? We are already required to wear masks. God forbid two parents are in a room supporting their child. They asked if my we wanted chest X-rays for my daughter and my wife then proceeded to call me to discuss. Shiite would make sense if parents were there together to discuss medical treatment decisions…. Very frustrating with the silly rules in place.

This was my first time going to this facility. It was an amazing experience! I had ear pain/sinus pressure, my dr couldnt get me in and suggested go to urgent care. I saw online 2 patients waiting so I headed there (didnt schedule appt or check in online). Receptionist was kind and took my info so I had less to fill out online. Was in a room within 5 minutes and dr came in less than 2 minutes. I had the pleasure of seeing Dr Leung, she was kind and thorough. Check out was just waiting for paperwork to print.

Nextcare staff are always professional, polite and caring. Easy to be seen the same day, especially when booking an appointment on line.

If you’re debating between here and Honor Health (HH) Urgent Care in Anthem, I would choose HH in a heart beat over Nextcare. Especially if you ever have to call the location or want to speak with someone. Nextcare makes you jump hoops just to call the specific office you went to if you need to follow up.The good thing about this place is you can make an appt. Although not sure how good it does since my wait wasn’t much shorter than walking in to HH.I know people have complained about having to wait in the car but I thought that was a good thing about this place.All the staff here wasn’t exactly the happiest. They weren’t rude or bad in anyway but they definitely didn’t seem like they enjoyed working there. This was whether it was front office or back office.Labs took unusually long which was a bit weird. I’ve worked with their lab for years and never has anything taken so long until this time which I thought was a bit odd. They do warn you it will take a long time and to log in with the lab directly bc they know you will get the labs faster. That was a red flag since they are right-nextcare didn’t call me until almost a day and a half with my results.What really got me though was how hard it was to reach the office. You have to first call corporate office/general number and even they are so busy that I was on hold for a REALLY REALLY long time before someone picked up. And then they forward you to the office and you still have to wait for them to pick up. So ridiculous. I understand what they are trying to do but the wait was horrible and it’s not just once but twice!! This is whether you miss their call or want to ask a question. So definitely don’t miss their call bc calling them back takes FOREVER!What was worse was that if you call and want an alternative medication or have a question but your provider is not there, they can’t help you until the provider is working that day. They just don’t seem to want to help.Overall while it wasn’t a horrible experience it definitely wasn’t the best. Go to Honor Health instead. Night and day.

Had a great experience here, it wasn’t packed. The staff was extremely nice. Everything was fast and efficient. They ran out of rapid Covid test supplies but they were still able to do a testIt will just take 1-4 days for results. I was seen by Ayleen at the front desk, Sally took my vitals, she was very sweet and interacted with my toddler, and my provider was Ms. Fedelia who was super nice and knowledgeable. Will be back if I ever need to be seen again.

My daughter has her first job at 16 and got injured: a bad burn with blisters and we were both very concerned. Thanks to the front desk staff Sara & Jordan we were set at ease, lots if ice packs as she was going through them quickly, then the amazing nurse who processed us and the Physicians assistant who felt like a mom to both of us (even though shes my age!). I honestly feel more secure knowing that this is in our neighborhood as I have not had a great experience at the local ER (5 hours of waiting for an xray for my son....).

Great staff and the front desk receptionist is is awesome first time here and the Physician Assistant was nice as well. Thanks for doing my son sport physical.

Honestly urgent care always puts a bad taste in my mouth but this place was quick and clean and that’s truly all you could ask for. The staff was smart and nice.

What an amazing experience from beginning to end. The front desk young ladies were so efficient, respectful, professional & personable. Medical assistant was so caring, listened & offered suggestions. Fedelia the PA who I have seen before was just a delight. What a breath of fresh air to be able to walk in & have this staff to work with. Thank you!

I have came to NextCare quite a few times and the services was always quick fast and easy. Facility is very clean and the staff is nice and very knowledgeable! Thank you NextCare!!

Great experience, staff is knowledgeable and helpful. Unfortunately for me I was diagnosed with the flu and strep throat on Valentine’s Day! I also had a foreign object removed from my finger! Renee was very compassionate and professional. Back staff was very timely and comprehensive. Facility is very clean and wait time was minimal. Strongly recommend Next Care Urgent Care.

From the ladies at the front desk (Rosa, Melissa and Jill) to the amazing RN (Paloma) and even the check out/back staff (jordan and sally)...everyone was so friendly and nice and helpful. No wait. Got me right in. Clean. Easy. Highly recommend. Staff is everything and this place has the best!

We had a good experience. Staff was pleasant and kind, listened to our concerns, PA had good bedside manner. Treatment recommendations seemed appropriate and helpful. Thank you.

Stububed my toe Tues April 25th pain and swelling so bad I went to urgent care the following day. They took x-rays and said no break just a bad bruise. I continued with excruciating pain and swelling until I was able to get an appointment with a podiatrist this week ,he took x-rays and said the toe was broken. Thanks nextcare for the misdiagnosis..

Unfortunately they almost never have actual doctors at these places anymore. Not all PAs are bad but occasionally you find a bad egg. I went in for a cough that would not quit. PA April Vanderford was the on duty doctor. You can tell she is used to talking down to people with the belief that that she is smarter then them. You can also tell she has a typical protocol for prescribing the same typical stuff when she believes she has diagnosed you. She prescribed me a cough syrup. I asked for her to also prescribe an anti-cough medicine that had been previously prescribed to me in the past and really worked well. I could not remember the name of it and she had no knowledge of any such medicine when i explained it to her. So after I left I logged on to CVS and pulled up my script history and found the medicine.I had to drive back there because there is only one phone number and it goes to a corporate call center that puts you on hold for a half hour. When i got back i explained to the nice girl in the front that i had tried to explain the medication to the doctor previously and i was asking that she send in a script for this medication also. She went back to the PA in the back and then came out and said that the PA said, the cough medicine is the same thing and works better. I asked again, please ask her if she will prescribe this also, i have had it in the past and it actually worked well for me. Additionally, i knew that was not true because i had the medicine previously prescribed with a cough syrup. So the nice girl in the front went back again.The PA then came out and asked to speak to me in a private room. Once in there she spoke to me like i was a moron and had no idea what i was talking about. I think she was put off by the fact that a patient had more knowledge then her about the medicines. She then informed me that she would write a script for what i was asking for but only for half the dosage i had previously been prescribed (despite me offering to show her my prescription history on cvs). Then she admonished me that I was not to take both medications together unlike what the doctor who had previously prescribed to me had advised.When i went to the pharmacy to pick up the scripts i asked the pharmacist if there was any issues taking the medications together and she advised me there was none whatsoever.I spent the time to write this review to let others know, sometimes you have to really advocate for yourself. Dont let yourself be pushed around by a PA who thinks they know you better then you do. You know your body and medications better then anyone else.Again, not all PAs are bad, but when they stop listening to their patients and imposing their will because they have a false belief that they know better, that becomes a problem in providing the best treatment.

Everyone was very helpful. I rolled my ankle and they brought out a wheelchair to my vehicle. The np I believe was amazing as well. Very nice and helpful.

Great place! The staff was friendly and knowledgeable, they answered all of my questions and gave me the info I needed regarding my injury and any follow up. There was a large waiting area with plenty of seating, my wait time was very short. They also had an X-ray machine on the premises, which was nice so I didn’t have to go elsewhere for my X-rays. The receptionist also told me you can check in online and request an appt time so your wait time is even shorter. I was very pleased with my experience, I highly recommend this urgent care.

I had a minor accident at work and needed an urgent care facility. NextCare Tramonto was the closest one that came up. It turns out they had just opened that day and I was their second patient! Everyone was very friendly and attentive. I received courteous and thorough care. The facility was spacious and easy to find. Im very glad they were there when I needed them and I highly recommend them.

My domestic partner went here because she has underlying conditions and was tested positive with type A flu. They sent her home and said “do what you are already doing”. Went to a different urgent care and they are confused to why someone with this complex of a medical history was sent home with nothing. Day 3 of the flu and everything’s getting worse. Don’t go here, they just want to shoo you away. Anthem is a better choice. The other urgent care prescribed medicine right away and we are getting taking care of. Shame on this place.

So I scheduled an appointment at 6pm did the online check in. They left me in the room for an hour waiting. So I decided to start playing music really loud to get their attention. The Dr. Instead acknowledging how rude it was to keep a sick person sitting with no eta. She comes in complaining about the music and i said well i been waiting for an hour. Her answer was i wasnt sitting eating cookies. Like it is my fault she overbooked herself.I wouldnt recommend this place. The provider was Elam sogol

Easy and convenient without having to sit in a room full of sick people. Love their appointment option online. Not many urgent cares offer this. Checked in and completed all paperwork online. Staff was efficient and courteous. I would highly recommend this place or any nextcare urgent care!

Wife Scheduled appointment online no wait 5 minutes away. Got there at 7pm close at 8 pm told 2 hr wait and can go outside walk around or stay in side. Live 5 minutes away told they would call when ready. Got call at 8:15 told because not inside before 8 pm cant be seen. What a waste of a place this space could be better ised as a homeless shelter or empty. Do not waste time trying to be seen at this location. Only reason they get a one star is unable to leave negative stars

Today I had a visit at this particular Next Care and highly recommend! The staff starting with Jordan and ending with the NP Fedelia were amazing. They were pleasant, kind and caring and the clinic was very clean. I will totally go back to this location if need be in the future!

Nice friendly staff at this location. In and out for my daughter’s physical!

Attempted to check in at this place 90 minutes before they closed. While their website did say online appointments were no longer available but walk ins were welcome. They said they were not taking anymore walk ins and turned us away. Not very welcoming.

We had the most awesome experience that one can when needing to seek urgent medical care. My wife was running a fever and needed a chest X-ray to assist her physician with making treatment decisions. The Physician provider on duty, Fedelia Maez, took extra time and attention to ensure we had what was needed and was willing to collaborate with my wife’s physician on the treatment plan. We were so fortunate she was the provider on duty and we’re able to leave with the peace of mind of knowing next steps.

So thankful that the clinic was open on Christmas day. My husband & I both needed to go to the clinic due to the beginning of a sinus infection.

Eileen Jordan Sophia=Excellent service.I called ahead to make an appointment. I strongly suggest making an appointment and filling out paperwork virtually beforehand, otherwise you will most likely be asked to go back out to your car to complete paperwork and wait to be called back for triage. I saw this happen to “walk-in” patients as I was quickly brought back for vitals and eventually the doctor.Eileen, at the front desk, took time to confirm my insurance without my asking. Which is definitely worth noting for me. Front of the house in any business is important! And she went above and beyond right from the beginning.Jordan was a good tech and friendly with vitals and questions.Sophia, the PA, was very thorough and direct on my reason for visit. I needed an X-ray on my foot. X-rays were done and results were sent to specialist virtually and Sophia got back to me in 20 minutes with a details summary of what her and the specialist saw on the X-rays.Overall, an easy 5/5. Other reviewers probably didn’t schedule an appt and/or happened to go on a busy day. And I get it. It IS a urgent care or alternative to ER. But because it’s cheaper than ER you should not expect to be taken back immediately imo.Anyway, I’m rambling. Thanks next care!

Thank you for providing such great care. Thank you for wearing a mask with me (recent COVID exposure). Thank you for having such friendly staff and a clean facility. 10/10 highly recommend

Nice location! Typically I go to the HonorHealth location in Anthem, but decided to give NextCare a try. The staff were all very friendly and the new location is very nice and clean. I held a spot online before heading to NextCare which made the process very easy. My wait was minimal and I was able to complete my appointment in less than 30 minutes overall.

Painfully sloooooow! Had an appointment for 3:30. Dont bother making one, they still take walk ins before you. We watched it happen and tracked it online. Wasnt called back and seen until 4:09. Second, specifically chose them because website said rapid covid tests here. Nope! 24-48 hours. This place is terrible! Go to Honor Health urgent care in Anthem. Always very timely and efficient there.

The PA was very knowledgeable and explained everything very well. I felt very good and my treatment plan.

Dr. Was very professional , listened and able to provide quick answers ! Def recommend

Sogol was the PA for the appointment. Friendly, knowledgeable and took the time to explain the process. Front office staff were friendly and timely. Much appreciated.

Made an appt. Same day. In and out in 30 minutes. Great experience. Doctor didnt just throw pills at me. She tried really resolving the root cause.

They look like they were a good team! But... me and my daughter were sitting outside for 30 minutes. We had an appointment at 2:30 snd 3:00 they said there is too much patiences. We were the first ones there and we were there till 3:30. Next care urgent care is not a good place for COVID testing.

This place has the BEST service and POLITE & CARING STAFF. The sign about aggressive behavior is NEEDED! I witnessed a lady throwing a complete tantrum because all appointments were filled and there were 14 walk ins ahead of her. Shame on nasty people and THANK YOU TO THE STAFF!

Everyone at the Tramanto location is always super friendly. We did have to wait a bit, but to be expected at urgent care.

They are very prompt and professional. We have been going over the past 3 years and always have a positive experience.

Everyone was very professional, caring and compassionate!

Had to go in to have some medical staples removed. Made the appointment and filled out paper work on line. Was seen on time, friendly staff and professional PA.

I gotta say being a pro fighter and having accidents here and there has made me visit one or two urgent cares throughout my career, with that bein said this was one of my smoothest visits ever, the staff members made me feel welcome and took care of me in an amazing time frame. I absolutely recommend it. To the staff once again thank you.

I have had nothing but excellent experiences there. I have never waited longer than 15 minutes. I would choose to go to next care over going to my general practitioner.

No I went in for a sprained wrist in the middle of the day on a Saturday. I looked out and there was only one person in front of me. Everyone I dealt with on the staff was kind and helpful. I was out of there within an hour. This is a place I would happily return.

Wait time is unusually high and have to wait for more than 90-100 mins even to just get a prescription and blood drawn. There was only one person ahead of me and I hope they can improve the service.

We bring the kids here when we need a fast visit same day. I make the appt online and just show up. Never had an issue, and the staff is really nice.

The lady, Sara, at the front counter was very welcoming and responded kindly to my needs. Jordan made my experience quick and easy. Amanda was also very helpful. Highly recommend this clinic!

Tramanto NextCare Urgent Care in Arizona charges $120 for visits covered 100% through insurance. [$0 copay, the flat fee for upfront services] The manager at Tramonto NextCare Urgent Care requires upfront payment until insurance pays, at which time it’s their discretion to reimburse the patient the $120.Highly recommend Walgreens Minute Clinic to avoid hours on the phone for reimbursement of money that never should’ve been charged. Money Making SCAM used on people that might not understand insurance copays or have the time to prove they never should have been charged in the first place and be reimbursed.Update… almost 2 months later and Tramonto NextCare received payment from United Healthcare and still has not refunded the $120 charge.

We hardly go to Next Care and or any urgent cares. But since they have opened weve been 3 times and each time they are phenomenal. The wait times are short, the staff is very friendly, and they are straight to the point.

I was able to make an appointment online and only had to wait for about 10 minutes before being seen. Everyone was very nice and caring, and I was in and out very quickly but without feeling like I was being rushed out the door.

Great experience. Got in quick, saw the physician, given a script and out the door. Really an all around quality visit. Highly recommend.

Very miserable to go here and they make you sit outside or in the car. It is over 100° here in Arizona and many cars cannot maintain the ac unless driving. This is dangerous when you are already sick or or for very young or old. And they are usually backed up so appointments are rarely ontime. I had to wait over an hour past my appt time to be seen.

I love this place! They are so kind and welcoming and so nice. Customer service is everything to me! Algol is the best! We had such a good conversation as if we knew each other. Very personable and I love that

Quick and painless. Friendly and knowledgeable staff. I made the appointment online and was called back right on time. No waiting

My visit went well , Im really satisfied,an very professional staff

My husband and I visited NextCare on 6/11/2020 and it is now 06/26/2020 and we still dont have our results back for COVID-19 and we are just passed around and no one will take responsibility. If you need these results to go back to work or for an appt DONT GO HERE. The staff is kind and the place is clean but again if you need your results in a timely manner this is not the place to go.

Worst care imaginable!!! My mom suffered a ground level fall and had sever low back, hip, and leg pain. She was unable to walk more than 1-2 steps and needed a wheel chair. She went to this Urgent Care thinking she was doing the right thing by not taking up a bed in already busy ER’s. They were unable to do the x-ray on site and told her that “when the pain allowed“ to go to out an out patient imaging place. They sent her home with nothing more than a muscle relaxer. The next day, she was unable to get out of bed and was in excruciating pain. She called them back on the third day and said that she was unable to get the X-day due to not being able get into the car and that the pain was even worse than when she had originally been seen. They told her that what they had done was all they were going to do. That this was no longer their problem and best of luck. I will never personally use this urgent care for any reason and neither will anyone in my family.

We are so happy with NextCare! My husband had a wax buildup and they took amazing care of him! Now there is no more selective hearing when I tell him to take out the garage!!!😄

Clean, organized and proactive in protecting the environment. Very much appreciated.

Beware-Came in for an annual std check up, was told cost is around 240 dollars. Agreed and paid out of pocket. 2 months later receive 850 dollar bill in the mail from Sonoran Quest Labs. Of course I wasnt warned of this while talking to two different nurses and the physician.Thanks, jerks. I hope you sleep well tonight knowing youre taking advantage of a veteran who just wanted to do some preventative care.Healthcare shouldnt be this expensive.EDIT: Emailed the liaison according to the owners instructions below. 5 days, no response. Mint.

The staff were realy nice and patient with me it was a good experience. Would recommend others to go there.

Our family of five has been here many times and they always take such good care of us when we need it.

Warning don’t go here! Terrible experience today here. My husband was bleeding very badly from a machete cut to his leg while the staff was having lunch and forgot about him in the room. He had to call with his cell to get help. Ended up going to the hospital because they laughed it all off and said they couldn’t help him with stitches. My father in law saw people come and go getting help while my husband was left to bleed in the room while he was forgotten about. They waited and wasted an hour there when they didn’t even help him.

Checked in at 6pm. Website said my appointment time was 6:30 with only two ahead of me. After the two in line before me left I waited another 1.5 hours. I Was not seen until 8PM and my wife and toddler waited in the car for 2 hours.

Went for a sports physical for my son. Filled out paperwork and waited an hour before they denied seeing him due to it being too soon since he last had COVID (it was day 10). I get that, but wish I was told sooner when I filled out paperwork or there was a sign posted saying COVID timeline requirements. Made an appointment for a Sunday morning at 8 am (soonest they could see him) and they were closed. I received reminder texts and showed up. At 8:20 they said they were closed. Now we are scrambling for a sports physical with tryouts being tomorrow. Will never go back.

Awesome service and truly helpful staff. Sara, Amanda, Chris and Fedelia are just exceptional people and we are very happy with the care my family received! We’ll be back here whenever we need great professional care, given by wonderful staff!! Thank you all again!

This was my third visit here. They really care, listen and take care of you.

Provider Alyssa, Alexa and Rosa were PHENOMENAL! Thank you guys! Y’all make an awesome team! I appreciate you!!-Katy

I was in and out within 30 minutes!!! And I scheduled my appointment at the wrong location LOL Be aware, this is the TRAMONTO location, and the CAREFREE location is the one located closer to Cave Creek. Thanks for a great experience! 🥰

Ilene, front desk is very professional and no matter how many people came in, she was nice to each of them - same goes on the phone.My only complaint is the $421 I had to pay for a shot of toradyl and a prescription.Clean place, long wait due to covid testing - very expensive.Otherwise staff was professional.

Came in for a fall from horse and they cleaned up my abrasion, took x-rays and gave me a sling. Very clean facility. Doctors and rn had a wonderful caring bed side manner.

This place was great and the wait time wasn’t long at all. Our doctor was super friendly and helpful

Loved the provider and she Listened to me! Thank you!!

All the staff were friendly and helpful, from the reception to the nurses to the doctor. They got us taken care of with speed and care.

Staff was amazing. Very nice

The staff at this location are awesome! I went in for a rapid covid test for my son. It was fast got his results in 15 minutes. Very clean overall excellent service!

Been here almost 2 hours for a COVID swab, took about an hour to get in. Got swabbed a half hour or so ago and left in this room… not sure what I’m waiting for. Y’all go to the Walgreens drive thru. Should have just waited an hour for it to open at 9:00

Everyone very friendly. Made an appointment and got right in on time. Was very quick

Front desk staff, back office staff and the nurse practicioner were super nice, friendly and informative. Best place for care! Outstanding! Excellent customer service and patient care! Thank you so much!

I had a covid test done here before and it went smoothly.. pretty fast.I need to get tested again and there was a long line outside and they refused to test me so I came back the next morning before they opened.. line already outside and a bunch of people went home because they said they couldn’t test. It won’t let you make an appointment online either.I’m finding it very hard to get tested for covid; I’m missing work because of this and now have to miss an entire week of work waiting on a test.

Quick, friendly service! Provider Listened and didnt feel rushed and was willing to take into account parents needs and preferences.

This clinic is terrible. They change there procedures daily. Tried to get a test done. Called & asked about it they said no problem just walk in then I drive 1/2hr to get there & they say they are done testing for the day 3 hrs before the time they said they would be done testing. It wasn’t that they were out of tests just that they reached there quota. That makes no sense.

Front Desk Staff Excellent ...Wait Time Very Minimal ---Under 5 MinutesBack Staff ExcellentApril ( My Provider) 5 Stars ..Excellent ...Highly Recommend.... Procedure Performed Stitches For Laceration... Faster Than Ordering At Starbucks.....

Staff were very kind and knowledgeable, wait time was minimal.

I went in for a sprained ankle and the ladies at front desk were extremely kind and so welcoming! They were very quick to help me and I will definitely be coming here again!