Northland Family Planning - Southfield

I took a friend to the Southfield location on Thursday. We were met at the reception desk with kindness and respect.I couldn’t accompany my friend into the medical side but the staff kept me updated on her the entire time.When she came out she couldn’t say enough about how wonderful the doctor was. It was a woman and my friend said the doctor was incredibly gentle with her.Thank you all for taking such good care of my friend.

Clean business, knowledgeableNot judgmental at all. I called & received an appointment for the next day quickly & efficiently, this place is a non profit organization & they work with everyone they understand everyones circumstances. You will not be disappointed for choosing northland family planning - Southfield

The office is clean and organized. The staff are friendly and they dont judge you. If you have insurance through your workplace it will cover other wise they are able to help with payment plans depending on your income. The wait was about five hours long because there was so many people. They call you back for vitals, you then wait in another waiting room in the back to be called for pee test, ultrasound, and then finally doctor come in to give you instructions and take your pill along with your home pack.It took me awhile to come back for my follow up appointment and had to reschedule so many times due to my husbands work schedule. My follow up was a success and it went smoothly and quick.

I had the best experience here , everyone was so patient and gentle with me I appreciate everyone who treated me today ❤️

Every single staff person I encountered was really nice. At no time did I feel judged or rushed. I was confused on my appointment time and showed up an hour late, they still saw me and didn’t make me feel bad about my late arrival. They just informed me that since I was late, I would have a longer wait time. My total time from check in to discharge was just about 4hrs. The initial waiting room is very neat and clean. I liked when I signed my name on the check in sheet that nobody except the staff could see my information. I was able to receive some financial assistance to offset my amount owed. They gave me a mask and i sanitized each time i was called back. The doctor was patient and kind and compassionate. She explained everything and answered my questions. When I expressed that i was scared/nervous she was very reassuring! My decision was a tough one to make, but the process was painless for me. If I ever had to experience this again or recommend a safe place to go, this would definitely be my go to

The staff here work exceptionally hard to provide quality care to patients during a period in this country where reproductive rights are at stake. This isn’t some assembly line where you’re in and out in an hour and honestly I wouldn’t trust any place where thats standard! Every patient gets one on one care each step of the way and if theres a lot of patients then yes, of COURSE you’re going to have to wait for your turn. That’s literally how the medical field works. Everyone is doing their best and I am so grateful to be able to get the care I need, so for anyone complaining about the wait time please reframe your perspective. I looked around me and everyone was being treated with kindness and respect and the dr was AMAZING! I was able to do what was best for myself and my family and I am so glad I chose northland 🩷

Im using my friends account but I came here today for something I didn’t ever want to but knew it was the right choice.I came early not knowing what to expect and scared but the WOMEN here are true blessings I will thank god for they make you feel so safe and protected.I came in and their were protester and one came up to me and with red paint on their hands touched mine said that’s your babies blood traumatized and broken the who work here and took me back and made me feel so safe the Dr was just as amazing such kind person she made me for safe and welcomed but mostly supportive❤️ thank you all today for your love and support.for those who are scared I know it’s hard I never want that one anyone ether I wish I didn’t have the outcome I did but it’s okay to be upset it’s okay to be broken and it’s okay to feel none of those your feelings and emotions are so valid.I looked up what to expect so I will say it here incase you are unsure be prepared to wait1) check in your ID and take you back they will go over tons of paper work make sure this your choice and talk to you like human and support you they will give you paper work you take in the waiting room and fill out2) they do ultra sound they ask if you want to see the baby or not ( I chose not but changed my mind and wanted to see it)3) another weigh in and blood to check all your vitals4) intake they take hour payment and go through what’s going to happen I was so nervous I didn’t listen to all of it.5) I did surgical they took me back and talked to me again and made feel so safe6) I got the IV felt nothing woke up in recovery where the nicest girl will get you heating pad I brought an adult diaper for the bleeding it was easier and sweats they helped me get dressed.7) I was good to go home I slept a lot the pain does hurt but thing not manageable and the bleeding is the worst part but I hate periods to begin with.8) you go home you rest you do feel out of it but at the end you made the best choice for yourself.Again thank you to all these ladies.Ans all the women I met you will forever be kn my prayers❤️

Judgmental, passive aggressive, refused service when I privately voiced an opinion to a staff member. Clearly they have little to no training with mental health crisis, which one would think staff members in such a sensitive medical area would be thoroughly trained on. I thought doctors had to treat all patients regardless of personal beliefs, apparently not here.

The most amazing and kind staff. Everyone here is absolutely amazing, efficient, tentative and fast.

This place profits off of vulnerable women. Ladies seeking abortion, please reconsider! All of the love.

The staff here is amazing. Your reason for coming can be nerve-wracking, but you are safe here. They go above and beyond to comfort you and give you everything you need, including a hand to hold the entire time. Thank you to the staff for being a positive light in this world and during these sad times for people.

I was pregnant 22 weeks and my baby has a lot of abnormalities and not given even 1% chance of survival. I finally come to a heart wrenching decision( termination). The staffs were extremely excellent. They completely professional and helpful. I always get taken care of with any pain or discomfort right away. The d&E was not traumatized like i thought at all. I was out like a light bulb. When i woke up, everything was over. I am in a healing process and extremely thankful for all staffs in the Southfield clinic. My daughter anf I are at peace.

The atmosphere is very calmly given the circumstances. Even the pictures and phrases on the wall make you feel comfortable. Alongside of that, the staff greets you and assist you calmly, answers all your questions, and are non-judgmental. I decided to complete my regular care there because of this. And since they know a sensitive part of my health history anyway, why not keep going where I feel like I dont have to hide the truth about my health and get the adequate treatment I need to prevent any other unplanned occurrences. Love this place.

This place told me to come at 8am, they said expect to be here 6-8 hours. It’s a room full of women who are waiting at least 30 women waiting. I got here at 8am it’s 2 pm. I just sitting here waiting. Nothing is done. They got to do better. All these women have been sitting waiting. We are hungry, tired. There no way we should have to wait 6 hours just to be called for a 5-10 min procedure. This is dumb. Figure out a different way. I’ll don’t recommend this place

A couple weeks ago I had a D&C done. After my procedure I started having some complications and the staff was right on to fixing it. I was scared out of my mind and everyone was so caring and stayed by my side. I unfortunately had to go to the hospital for extra care and the staff still stayed by my side until the ambulance got their to transport me. After coming home from the hospital the staff still made sure to check on me. I appreciate everyone at this facility who made sure I remained calm and kept the positive thoughts going.

I have to say making the decision to have an abortion was really difficult, but the staff here was absolutely amazing. every single person I spoke to today was very helpful and encouraging in my decision. I chose to go to surgical route Kinda painful but doctor Ramen talk to me through it all while one of the lovely nurse assistance held my hand I highly recommend this place if you’re looking for a place to take care of your business. Thank you all from the bottom of my heart❤️❤️

I absolutely love Northland Family Planning. The staff there are really nice to me and they make me feel happy. I’ve only been there for check up reasons/ STD tests, and Wendy is just great. Honestly they probably get tired of seeing me there so often (I go almost every 4 months) but I only feel comfortable coming here. I’ve been coming here since I was 16, I’m 19 now. I’m not sure why so many people have had bad experiences here, I’ve never felt unwanted here. The only thing that annoys me is the “Pro-Lifers” outside. They think every woman that walks into the building is going for an abortion. But other than that I love it here!

I have visited Northland twice for their abortion services; however, I only went through with the first procedure. The blatantly unprofessional and intimidating behavior exhibited by Dr. Hertz, as well as his disparaging manner and snarky comments, left me too uncomfortable to allow him to perform the second.My first experience was terrible. I was fully informed and resolute in my decision. The counseling I received was adequate.However, the actual procedure was a nightmare. I opted to pay extra for IV sedation, which was administered poorly, and provided little to no pain relief. I was left alone, unclothed and in stirrups in an exam room, for 20 minutes. Dr. Hendricks entered and began the procedure with almost no introduction or preamble. The facility and equipment are outdated and dingy.From my understanding, there are many other providers in southeast Michigan. We are fortunate to have choices. I would advise anyone considering Northland to seek services elsewhere.

Horrible place. Rude staff. Little to no customer service. Read their replies to each review they are even nasty on here with their responses. Definitely does not provide great customer service. They are very argumentative and rude towards every patient. I don’t see them being in business for too much longer too many people are complaining about their services. They lack empathy and are not understanding at all. All they will do is respond here and say they never serviced me or they don’t understand what happened it’s all a ploy to cover up their rudeness. They really don’t care and it’s way too many negative responses on this company.

Although this was my first personal experience having an abortion, I have been with 2 different girlfriends as support during their procedures and can honestly say that this place is a SLAUGHTER HOUSE at absolute best. As you come in, expect to be verbally harassed by the protestors and then have a seat in their cold and uninviting waiting room. When I finally got taken back after waiting 1 1/2 hours (just for the paperwork mind you), I was then told I was patient number 14 and could therefore expect to be there around 8 hours. Ridiculous. I dont see any reason why I couldnt have a scheduled appointment like you would for ANY OTHER MEDICAL PROCEDURE. Having to deal with pregnancy fatigue and extreme hunger and being told I would have to wait 6 1/2 or so hours to eat was not exactly patient friendly. After being brought into a room with 5 other patients to watch a video explaining treatment options, I had enough. Call me crazy to think such a highly individualized choice should be privately explained by a doctor and not some generic video in a room full of strangers. I had a peek at their recovery room and couldnt help but notice that it is set up so that you are literally sitting in the open with no privacy around many other women. Not to mention that this place is expensive. When I told an employee that I wanted to leave and brought up my concerns, she tried to manipulate me into staying and even stated, We are a busy clinic. This is just how it is. You wont find anything better in this area. The busy clinic argument is a horrible excuse for running a clinic that is like a cattle call assembly line approach to the most difficult situation of many womens lives. THESE PEOPLE SHOULD BE ASHAMED OF THEMSELVES. For the record, I did find a clinic that LET ME SCHEDULE A REASONABLY TIMED APPOINTMENT, PERSONALIZE MY CARE, RESPECT MY PRIVACY AND INDIVIDUALIZE MY TREATMENT.... Womens Health Group in Birmingham! Great Experience. Northland should be shut down.... they can not hide under the guise of providing an essential service, they are merely exploiting women in vulnerable situations.

Trash, they don’t tell you the 24 hour paperwork is time-stamped or that you’ll need it to be served and then blame you and are rude to you about it. Jocelyn the receptionist chooses to say snarky things to make you feel badly when you’re already suffering. Worst customer service ever I could never get away with talking to people the way she does at my healthcare job.

Elizabeth provided BY FAR THE WORST EXPERIENCE EVER!After sitting in their waiting room for 3 hours, i asked how much longer my wait would be and was given a scripted response which ultimately ended with her stating we told you up front 4-6 hours. I disagreed and told her no, I was told it would be three hours. She made a smart remark and walked away without providing anymore info. She then proceeded to rudely interject herself into a discussion i was having with another staff member. After asking her not to speak with me due t our previous encounter she became upset and began attempting to pick a fight with me. She continuously interrupted the young lady i was speaking with and would not let her speak. I continuously expressed how unprofessional she was being by speaking to me in the manner that she did and she became even more antagonistic. It took several attempts for other staff members to get her to stop before i decided to walk out.

I was not pleased with this clinic, due to dr Hertz was very rude & rough & acted as if I was not getting an abortion. Already being sensitive at this point of my life he made it even worsed, like I was bothering him & he was hurting me, he was in a rush in top of the booked 30 girls in one day all at 9am which the waiting process was longer then the process. The doctor came in at 11 & people had been there since 8 if not before, some of the staff was friendly but some of them were as rude as that doctor....I recommend you go somewhere else because they are all about the money

I was scared and nervous a little haven’t had a abortion in years and all I could think about was the other clinics I been too and the slight pain I Felt and wanted to try a different location this time. but girrrrrrl the staff was great and professional made me feel really comfortable my appt was at 8am so I was there about 4hrs and that’s less compared to other locations and they were getting packed up by they was getting them girls out of there in no time and seeing a female doctor was a first for me normally I would see male doc at abortion clinic but they dope me up so all I remember is going in the room and walking out the office which is a good thing!

One: The center did not adhere to the 24 hour waiting period between filling out the paperwork and having the abortion done and I have proof of this. Two: Dr. Michael Hertz was a cold hearted unprofessional OBGYN. Our baby had multiple genetic anomalies and termination was hardest decision we had to make. Dr. Hertz did not introduce himself nor made my wife and I comfortable in such a difficult time. He was not personable and had no bedside manners. He treated my wife as a number and on to the next person he went. No literally, she was NUMBER #6 on her brown bag of meds and information. My wife explained that he was pushy and very short with her when I wasnt allowed in the room with her. He did not even spend a couple minutes to go over options or the game plan to what she can expect. My wife explained that as they checked in, they sat in another inside room (not the waiting room) with a bunch of others girls all drugged and sedated and one by one like cattle they took them in. By far the worst experience. Personally I sat all day 7+ hours in the waiting room for both days. I would say a minimum of 25-30 girls came for procedures each day that I was there which is wayyy to much for a clinic to perform. Do not go to Dr. Hertz for termination of pregnancy. He is by far a huge mistake to deal with. Majority but not all of nurse staff are rude . Nurses fake the empathy to you as they see this on a daily basis. Terra most likely a head nurse from the Southfield location is not caring and could care less what you say if you ask questions. I expressed my concerns to her and she did nothing but to indirectly argue back with me with excuses. Sure there seemed to be troubled girls there aborting but my wife and I are good people that had to make the most difficult decision! If they dont respect others I would at least think they would be able to see were not rift rafts and that we should be treated with respect and dignity. Even after the procedure my wife had bleeding more than usual and I called the after-hours line around 8:30pm and I requested to speak to the physician. The physician was not Dr. Hertz and the on-call physician Dr. Hendricks was rude who had no interest to making things better... at that point I made it clear to her that this has been a horrible experience overall and she showed no care to make things better. Dr. Hendricks told me to call back when My wife is ready to speak to her and clicked on my face. The physician literally clicked on me. I understand HIPPA law but please keep in mind that my wife was sedated and on pain meds and she was not all there at that moment, she can hardly collect her thoughts after this horrific experience. Whats even more shocking is a woman named Renee most likely the founder of these Northland Family Planning Centers literally called me 15 minutes later at 9:05pm after the incident I had with the on-call physician and told me I was the worst person due to the fact that I voiced my opinion. What business or healthcare is this? Please learn from my mistake. Do NOTTT attend the Northland Family Planning Centers as these doctors float to all 3 locations. I would not invest in a review like this if I truly thought this was a half decent place. My assumption is that majority of good reviews you read have to be a staged by their own people, friends or family. This was horrific and if I change one persons mind to stay away from these facilities then Ive done my job. Read ALL the Reviews. Northland Family Planning Center is NOT for you. Your a number (literally), a cash payment, a rag doll, NOT a patient.

From the moment I walked in, they made me feel welcome and kept things moving fast to get everything done with not only me, but the other women at the clinic too. They made sure I was ready for the abortion physically and emotionally, they wanted to make sure even after the abortion that I was still physically and emotionally well. Every counselor/nurse/doctor etc made you feel like an empowered women who was making the best choice for you to make, no judgment what so ever at any given time for any reason about me or my life. They made it known that any question I had was ok question and not stupid or wrong. As far as the procedure of the surgical abortion, it did hurt a little bit but the medication the give you really does help with the over all feeling of everything. Anxiety, pain, etc. this is a great place to go, to ask questions to or for anything. I would highly recommend this place to any young teenage girl, young adult, or older. All ages is treated well and helped to the best ability.

Do not let the false advertisement fool you. The only part of FAMILY planning theyre concerned with is abortion. Their website claims they provide womens health and OBGYN services for expectant mothers, but they forgot to mention as long as youre not married and dont want the father involved. They are not father friendly whatsoever. I was told I could not accompany my wife during an ultrasound of our first child together and when I asked why they said its to protect the privacy of the other patients. So I asked how am I in any way a threat to other patients if Im accompanying my wife? Their response oh well its just our policy. My wife asks well where is this policy posted because it certainly is not on your website or even anywhere in your waiting room. They repeat its just our policy. So she asks why she wasnt made aware of that while scheduling the appointment because that wouldve definitely influenced her decision to go there, they couldnt answer. The only reason we even came here was because they offer weekend appointments unlike every other OBGYN. We just found out she was pregnant this week and now weve just lost our Saturday and have to find someplace else to go that will allow the FAMILY to be a part of FAMILY planning. And we have to wait even longer to find out how far along she is and the suspense is killing her. Thanks for nothing...

Very rude and unprofessional. Ashley hung up in my face when I asked to speak to someone else because I simply didn’t like how rude she was being to me. DON’T RECOMMEND!

If you are looking for a supportive place to handle your emotional needs during a difficult time, this is not the place for you. I went in planning on having a surgical abortion and left after having two panic attacks. They make you watch a video with a group of other women about the procedure. Not only is this video completely unnecessary, but it is also designed to discourage you from having the procedure. When I left I was handed a packet of pictures of all of the stages of fetal development and information about parenthood. This is not state mandated, it is another ploy to discourage you from having the procedure done. They told me to come back another day when I could control my anxiety better. I went to another clinic the next day, had zero anxiety, and the rest is history. TAKE YOUR EMOTIONAL NEEDS SERIOUSLY AND GO SOMEWHERE ELSE.

I had nothing but an incredible experience here. Everyone was so friendly and caring. They were fast and very prompt with services. Very thankful I got to experience such a wonderful place at such a sad time in life. Thank you to everyone who works there for being so great!

Today was the end of a 3 day procedure for me and i wouldnt consider going elsewhere BUT here . The nurses all knew me by name and everyone here is just soo nice and friendly. There not there to judge you in any way but to make sure your feeling OK and to take care of you! Im so glad i chose NFP Southfield. Was sad when i had to leave today because everyone took SUCH good care of me! Wont trust anyone but NFP to take care of my future services for me :)

They bribe you for a good review!!!They have a sign in the restroom that says if you leave them a review on Google or yelp they will give you a $10 target giftcard. So I left an honest review of my experience at the sterling heights location, which was less than satisfactory, and after reading my review thry refused to give me the giftcard. location, which just so happen to be extremely unpleasant and disturbing. I then went to the Southfield location to get my giftcard because it was closer. them I left a review and would like my gift card please

Very caring, kind, and attentive staff

Im useing a fake account due to confidilalty reasons. If i could give negative stars i would. Northland family planning has caused me numerous issues following my abortion i had to go to er and was admitted and still over a month later in and out of doctors getting the issues they caused resolved. If i wouldnt have went to the emergency room i would be dead due to the medical issued caused from them doing my abortion. All 3 facilities are ran by the same people please save your life and dont go here their are many other options and places where you van go to receive the care you need.

Went there today, service was bad. The manager apologized after I posted a review, made me delete my original review. when I left they didn’t even get me all my medicine now this is my second time calling trying to see where is the antibiotic nobody seems to know. This is very terrible

The staff is very kind and supportive. They make sure you’re certain about whatever decision you’re making.The only complaint is that, long waits. But this clinic is very busy so it’s unferstandble.

Thank you so much to the staff. This was a difficult decision, but your kindness and encouragement to do what was best for me was helpful. For the rest of my life I will always remember you. Thank you doesnt say enough about the gratitude I have towards this center.

I gave a 5 its a process so you will be there a minute called to see if my insurance will cover the procedure and it did went finally the ladies was nice and the doc gold something was smooth helped me thur didnt rush me at all its comfortable in the after care area i suggest them anyday.

This place is ridiculous ! Communication is horrible. They never can verify anything and claim to have check your insurance and claim everything is covered then next thing you know the lab in billing you. They take forever as they are so slow. It should not take 1:20 for a papAppointment.

Some of their staff has attitude problems, which is horrible given the type of care youre getting. Most of their staff is kind and caring but...the select few that arent...and obviously are only are there to collect a check...make it a no from me.

They are very rude and unprofessional....had to be there at 830 am didnt get called back til 215pm when I asked why I was there so long, the so called manager or nurse was so rude and nasty til I asked for a refund..and she continued to be a nasty human being with no empathy what so ever.... this is already a hard life decision why would you be worse than the protesters outside.... 😡😡😡🤯

THE WORST SERVICE EVER! THE WAITING TIME IS HORRIBLE! THE ORGANIZATION AND CUSTOMER SERVICE IS HORRIBLE! AND WHEN YOU COMPLAIN THEY TURN THERE BACKS ON YOU! NO PROFESSIONALISM ALL GAMES AND HORRIBLE WAITING TIME! EVERYONE IS RUDE AND I MEAN EVERYONE! GO TO SUMMIT FAST SERVICE AND GREAT PROFESSIONALISM AND TO THE REPLY FROM UPPER MANAGEMENT I WAS A PATIENT WITH DIFFERENT LAST NAME, YOUR STAFF THE MANAGER TOLD ME BECAUSE I COMPLAINED ABOUT YOUR SERVICE AND THERE PROFESSIONALISM NOT TO COME BACK AND I DID NOT! So MOVING FOWARD, YOUR STAFF SAID GO TO ANOTHER PLACE I DID AND THATS WHY I SAID SUMMIT IS MUCH BETTER AND FASTER WITH MUCH BETTER SERVICE! PEORID

Everyone is super sweet and they care about every need and concern you have. NFP is a clean and sterile environment just right for any procedure. I highly recommend them.

My experience was great even though the wait was long and it made me nervous with anxiety but my doctor was really nice and gentle before but I dont remember much of the procedure because I was out like a light I would recommend someone else to this place because they was so gentle and it didnt make you feel uncomfortable

The staff is extremely rude and insensitive. They don’t treat patients like feeling human beings. The building is old and run down and their equipment is outdated. Please avoid this place like the plague if you can help it.

They make sure they get your money so that when you’re waiting 8-10hrs to be serviced you can not get your money back nor reschedule I got there for my appointment early around 7am and was not seen until 4:30/5pm NOT exaggerating at all.i was so sick and sad sitting there it was horrific amongst other things in there I would never ever have gone here if I knew this.

Northland Family Planning was so clean. The staff were discrete and really cared about my feelings. I would definitely recommend them.

The office is very clean! The staff makes you feel so comfortable and they’re so nice. 10/10

Supportive environment with a caring staff who are all very attentive to the needs of their patients! Clean facility, and integral to the community

Very rude and inconsiderate I was told to be there at 8am I got there at 8am I was not seen until 12pm-1pm . The lady taking ultrasound was very rude and aggressive

Staff was very rude when I mentioned my concern about every one not wearing a mask there was 10 people waiting in one room, when I addressed it staff said “I could leave” and not have services.

Reliable and clean clinic with caring staff and doctors. There are some sketchy places out there so its great theres an honest and safe place to seek care and help.

I just recently visited this office in Southfield , very kind hearted people & they do make the effort to make you feel at ease. Thank you all :)

Worst Staff Ever!!!! I Would NEVER GO THERE AGAIN!!!!! THEY LITERALLY SAY FORGET YOU AND THE UNBORN FOR A COUPLE OF BUCKS!!! TERMINATE ELSEWHERE UNLESS YOU WANT TO FEEL DESTROYED MENTALLY, EMOTIONALLY AND PHYSICALLY AFTERWARDS.

Amazing staff !

Sat for 8 hrs, then had a misabortion, had to be rush to er

Sensitive staff, had a procedure done in 2016 and I dont remember most of it.

Very clean!! Doctors were very nice and friendly!! I love it!!

Trash! Very rude staff and overly crowded. I wish I would have read the comments ahead of time .

Please go everywhere but here !

Very unprofessional