New Hope Family Services

3519 James St, Syracuse, NY 13206, United States
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New Hope Family Services
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Ja
Review №1

Im very happy with everyone that works there and of all the help that I receive each time I need to come in. It helps me more than most people could understand as I work with my wife that is a traumatic brain injury patient that Ive been working with for 13 years now she is able to help me with our great granddaughter thank you folks very much. And now were injoying our great granddaughter and great grandson as of 12/22/23, I appreciate all the help that we get from you folks God bless I hope you have a happy New Year today first time me seeing her walk 😁 yay, first great grandson as well as first grandson even yay 😁

Ya
Review №2

Wow, It was such an amazing experience. I was having a hard time and they loved me through the process. Everyone was so kind and amazing. Besides the ultrasound they provided they have so many resources and classes you can attend. Even got my first set of clothing for the baby, highly recommed! Also, its not incomed based. If you need the help, its there

tr
Review №3

I got my first ultrasound here and they were the sweetest they prayed for me and my baby and made me feel special. After they confirmed my baby they had me come back for another one and i gladly did and would come back again. They gave me my first onesie and the booties as well but it also is a voluntary prayer based service that has someone pray for your baby until they are born! I will gladly be coming when my baby is born to say hi to everyone that helped me there!!

Ca
Review №4

Its the best place I ever been to for help they have every kind of help u need they even pray for you now that was the best part of this place is they pray first you with you thank u Maria for praying for me and my family and helping us with what matters most love and hope...

Em
Review №5

Very kind and Caring volunteers. New hope has giving me hope. Very supportive. 2 years ago they helped me with everything I needed for my daughter. I love this organization and will always be thankful for them. God bless.

Da
Review №6

Super sweet and caring staff. Had my very first ultrasound here back in January to confirm my pregnancy and was met with nothing but kindness. Now that our son is finally here, New Hope has continued to be a resource that our family uses and highly recommends to others within the Syracuse area. Thank you for all that you do!

Ve
Review №7

From the moment New Hope opened their doors to me, my experience has been nothing but phenomenal. The care you are treated with and the kindness they give is immeasurable. 5 stars isnt enough to express how much I value New Hope Family Services. Thank you so much for all that each and every one of you do.

Yv
Review №8

Its a place that gives you hope. They encourage you and lighten you.Make you look forward to wanting to Enjoy A new life coming. They help grandmothers as well as well. Love the job that they Do love the Surportthat they Give .... New Hope is a gift to Society. They help with Things like Pampers, baby close. Pregnancy test pregnancy testing.All different types of csays services.So glad that they are here

Je
Review №9

Very kind and understanding staff!! Answered any questions and helped with everything I needed in a quick and professional, yet personal manner. The staff took the time to get to know me personally, and prayed with me which for me was an added bonus!! They gave me a gift for my unborn baby and a pair of booties with a persons named attached that would be praying for me my entire pregnancy. It just made me feel so welcomed, understood, and loved!! They let me know of all the services they could offer me at no cost in the future, I’d recommend this to any expecting mother new to motherhood or not, young or older!! It’s just a great place to go and feel you’re not alone no matter what your choice for your pregnancy may be!!

Am
Review №10

This place is truly incredible! Times have been challenging and asking for help is hard but the wonderful people at New Hope welcome you in and make you feel so comfortable! They offer so much help and support! When you walk in you can just feel the love of God in the establishment which just takes this experience above and beyond. I am so very grateful for the women there and the help they offer! They treated me and my son with such kindness which can be rare these days! I could go on and on with wonderful things to say but this place is truly a blessing!!

Jo
Review №11

I love New Hope Family Services! They are really flexible and committed to service the women and children in need. And most importantly the staff there prays with you❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

As
Review №12

Great place with a lot of recourses. The staff were amazing, each and every one of them. I was very pleased with every visit I had with New Hope!

an
Review №13

Love this place I would recommend in a heart beat best diaper bank around

Th
Review №14

Love them so much they are a great help

Ro
Review №15

I volunteer at New Hope Family Services in Syracuse, NY once a month. I would like to be there more! Everyone I have met and/or volunteered with have been very friendly and helpful. A ready smile and kind word comes to mind. The best part, though, is that they truly care for the women and men they serve. Everyone is treated with dignity and the staff/volunteers go out of their way to try to meet the needs of their clients. Confidentiality is very important at New Hope and I was made aware of the importance of this before I started. If you, or someone you know, is experiencing an unplanned pregnancy and is in need of some of the services New Hope offers, I encourage you to check it out. You will not be disappointed in this valuable community service.

Li
Review №16

Awesome group of caring supportive human beings. No matter your Walk of Life theres no judgment there so incredibly comfortable one of the best experiences Ive ever had in an office visit. They were so helpful and continue to care and contribute to your needs even after your visit. If it were possible I would give 10 Stars if youre not in need certainly be a volunteer its a wonderful establishment to be involved in. Thank you Barb for everything youve done for me I am forever grateful God bless you. Thank you every one.

Sa
Review №17

This program is a God sent! Your staff has always been friendly and on pint with the correct information when needed. Thank God for your prayers and all your office do for my family. May God forever bless each and everyone of you. Thank you all so much!!!!!!

Ja
Review №18

My first experience and blessing working with New Hope was in 2001 when they facilitated the international adoption of our daughter. This was a wonderful time in our lives and the staff was very professional and caring guiding us through the process.I am now starting a new opportunity to support New Hope in the ministry of the operation of the Mobile Unit for community outreach. This will allow the Team at New Hope to go into multiple communities and offer free guidance and medical counselling to anyone who may need help and support. I am looking forward to being apart of God’s Hand extended to our family’s as the staff of New Hope reach out with love and compassion in the work of Christ.

Ma
Review №19

The people here are so sweet and friendly, they do everything to take care of you and provide as much help as possible. Love the fact that they do free ultrasounds! Our ultrasound for our first baby was a lovely experience

Ta
Review №20

Highly recommended! amazing people, friendly down to earth they take good care of you and have good outsources too! Ill always go there, they help you get stuff for your baby when your in need.

Ke
Review №21

Everyone was super nice and made me feel really comfortable! Also love the mommy goody bag 😁

Ca
Review №22

New hope has helped this family with diapers,wipes, clothes toys and formula I dont know what we would have done without them. Always friendly and never judging THANK YOU SO MUCH GOD BLESS. Update May 2021. Staff always kind and helpful. Pleasant. I do not have one bad thing to say. THEY ARE AWESOME

Ja
Review №23

They dont help much at all

He
Review №24

New hope is a great place to get pre pregnancy information and services and services that are very helpful through your pregnancy along with as your child/ children grow they have many gently used items from newborn until school age for you to choose from in there care corner shopping room just simply amazing place great staff and services.

Ja
Review №25

Our family has been associated with New Hope Family Services for more than 31 years. We have completed three special needs adoptions through New Hope, and made some forever friends there.My oldest daughter and I have been volunteering at New Hope for several years. We have found the staff to be loving and encouraging at all times. We are thrilled to see the growth and progress in helping families in our community to survive and thrive.

Th
Review №26

Absolutely love New hope. The place has a very warm welcoming feeling. The receptionist is very nice. They have a lot to offer help in so many ways.

An
Review №27

I cant say enough about New Hope. They have helped me and my daughter so much and in return we donate back to them. Please donate baby items and clothes to them if you have children 3and under. You will be helping parents in a huge way! New Hope goes above and beyond and just gave me an Amazon package with baby items for Christmas for my daughter!

Li
Review №28

So amazing so kind of so sweet and understanding and so many amazing helpful Benifits go here trust me!!!

Me
Review №29

This was a good experience. They helped me in a time of need and I really truly appreciate it. Thank you, New Hope.

me
Review №30

Do not expect real medical care, all you will get is a free scan after getting harassed with religious questions. We were sent here by the secretary at a real healthcare provider to get a referral for a real OBGYN since that is require for most places now. It is truly insane that a professional recommended this place because they are a religious institution that clearly specializes in convincing young, vulnerable women against abortion. They are an anti-abortion, pro-adoption institution and they cannot and do not provide real medical care other than an ultrasound performed by a nurse. If you come with your partner, they will try to separate you and get your partner to talk to a male pastor. They said this is a tactic to determine which partner wants to keep the baby in cases of unwanted pregnancy. The funny thing is, my husband and I came here for a planned pregnancy scan and a referral, but so far they have been unable to fax a referral to our preferred provider after two attempts. If you are super religious, looking to put up your baby for adoption, and hoping to receive biased and judgmental care, this is a great place. If you are a normal person, please stay away and go to Planned Parenthood where they can give you real information and counsel. I understand people have different beliefs from me, and that is fine, but this place is a trap and I would not wish an appointment here on my worst enemy.

Da
Review №31

I absolutely love this place and what they do for people. I have been here for both of my pregnancy for confirmation. The people are always so welcoming and nice. I would recommend to anyone going through pregnancy or even needing a helping hand after the baby is born. Wonderful place and people. ❤️

fa
Review №32

I have very exellent experience with new hope family services. They all are really very nice and humble persons. The work they do really appreciated. I wanted to express my deep gratitude for the dadicated work you all are do. Thank you so much for every thing.🥰🥰💝💝💝💝

Sh
Review №33

New hope is an amazing Christine group. After two miscarriage. I was so nervous about this pregnancy they gave me hope. I know is sounds cheese but I’m so optimistic after coming from there office. They prayed with me gave me great advice and also send me home with some goodies for myself and baby. I am so happy that a ran across This place. For any new or expecting mother. Check them out they are so loving and makes your experience not as scary as it can be. God bless Barbara who sat with me and gave me tissue when I cried and gave me all the best advice also to the minister who sat with us as well. The nurse amber was so nice and personable I wish I could have her for a nurse during the rest of my pregnancy. 5 stars to this team and God bless them 🙏🏾❤️

Zi
Review №34

I have been a part of New hope for quite some time . My son is 2 years old now. They help me with things needed for my son since he was born far as milk, food pampers & wipes, clothes, books etc..that stuff can be expensive …… And when they don’t hear from me i get a call to see how i am doing! They even say a prayer for me😊That really made e feel special & cared about! All around New Hope is vert supportive if your in need of Anything, they are here to help! Very appreciated.Thank you New Hope for Everything you do ❤️

Si
Review №35

These people gave me help and information that I critically needed when I found out I was pregnant. I appreciate the work they do and reccomend them for early counseling

Je
Review №36

The people at New Hope Family Services are very helpful, kind and generous. My young friend has benefited so much from their help, education, and from generous donations of diapers , baby supplies and clothing. All of my interactions with the staff have been professional, warm and informative.

Ca
Review №37

Very helpful and kind. The lady I met with helped me with everything from finding resources, baby supplies, references, post pardom coping skills, words of wisdom, etc. They have so much to offer. This place is amazing. 10 stars.

Ga
Review №38

The entire staff was helpful, efficient, very supportive and welcoming. I felt at peace when I was there and the volunteer was wonderful.

Mi
Review №39

Amazing place, helped me in my time of need with items for baby. Great place to donate clean baby items, appointment only.

Fr
Review №40

Am able to get free diapers, wipes and other baby stuffs for my daughter. Makes her clean, healthy and we use money for other needs. Thank you CNY.

La
Review №41

Everyone was so genuinely kind and helpful. They made me very comfortable and even more excited to bring a new life into the world.

As
Review №42

Super easy, convenient, and quick. Every person Ive spoken to on the phone or in-person is really friendly and genuinely happy to help.

Va
Review №43

Very nice I loved amy thank you

La
Review №44

My experience was amazing! Everyone was very respectful and professional. Made me feel welcomed. I definitely recommend “New Hope Family Services”.

Br
Review №45

This service is such a godsend and very helpful I was diagnosed with a positive covid test 2 days ago and I contacted them yesterday they ended up doing a doordash and bringing me the items I needed no myself and my children you know about it and all of that they are truly a blessing thank you for all your hard work and service to the community

Va
Review №46

The staff was welcoming and warm. Intake was simple and supportive. You were made to feel that you and your family matters and are cared about. Thank you for your patience and support!

Ge
Review №47

I love everybody there they are some lovely ladies and they helped me out so much with my son

ca
Review №48

They are wonderful!! They make sure you are very comfortable and tooken care of no matter what. Thank you ladies

An
Review №49

Amazing place for new moms. They helped me with everything and more. Better than any hospital here in Syracuse especially for your first pregnancy test and ultra sound. They deserve five stars and more.

Ch
Review №50

I love it here the workers are very kind and very helpful…I would truly recommend you guys services to any friend or family member y’all rock❤️💯 Love Jaqueisha Elmore🥰

Ti
Review №51

Staff is wonderful ❤️ very caring and easy to talk to ! Would highly recommend to any and all mothers or anyone thinking about getting services.

Sa
Review №52

I am so thankful to New Hope for all they are blessed to do for everyone 🙏🏾

Jo
Review №53

I survived as a Parent because of New hope. There are wonderful and kind people who actually show care and your concerns, traumas, life problems etc..anything thats is holding you back from wanting to succeed, they help motivate u, to reach there by giving great advice and suggestions. I get Fomulas, diapers, wipes for my baby and clothes especially being a single mom thats huge help than anything to ever ask for, I wont different recommend.

Ke
Review №54

The staff at New Hope noticeably care for every person who walks through their door. New Hope offers a safe and non-judgmental environment for pregnant women and expectant parents to consider all of their options. The staff works with parents to provide needed baby items and clothes. New Hope also offers adoption services, including comprehensive education to prepare hopeful adoptive parents to adopt well.

Li
Review №55

They are an amazing non-profit organization for moms who need support during pregnancy or would prefer to look for other options. They do free pregnancy tests and help with other local resources for low income families. What a beautiful Christian organization.

Al
Review №56

I enjoyed the promptness to my situation as I needed supplies for my children. They were very respectful and helpful in any and all questions I had.

Ca
Review №57

This is an amazing resource for families in needs. The staff is so kind and welcoming!

ka
Review №58

New Hope provides a safe and caring environment for women and families. They provide information regarding abortion, adoption, and parenting - helping women make fully informed decisions about their pregnancy. They also help moms, babies, and families with tangible items such as baby supplies and other items needed to set their children up for success.

Jo
Review №59

I love going there theyre always helping me and theres such nice people

ra
Review №60

I can’t say enough good things about the people that work here (: they’re wonderful and they truly go above and beyond to help you.

Tr
Review №61

The are amazing and always give out great needed stuff and support for moms like me. They are ALOT OF HELP ,THANK YOU GUYS FOR EVERYTHING 😇💖

Pa
Review №62

New Hope is a judgement free zone and only shows compassion! This pregnancy center demonstrates the utmost level of professionalism for every person that comes through their door. They are well educated on allthree options for a woman or couple who is facing an unplanned pregnancy. The staff in totality are all well versed on what it means to parent, parent planning (adoption) and to have an abortion. They dont perform or refer out for abortions but are more than willing to sit and talk with you to make sure you make an informed decision. Lets face it, an unplanned pregnancy can be scary, but New Hope is there for you!

Re
Review №63

A great place with a great atmosphere to help the community. The amount of support and help they offer is amazing especially being a first time mom.

Ne
Review №64

All I can say is thank you so much New Hope , you’re a blessing to me and my baby as a single mommy I would like to thank you for your concerns you really understand us more than anyone so thank you so much ❤️❤️❤️🙏🙏

Je
Review №65

Everyone at new Hope is very friendly and comidating making your experience more comfortable

Ja
Review №66

Took my wife there today on Thursday the 17th and they were just amazing if I could give them 10 stars i would

Co
Review №67

I love them, they are really nice love how they treat me really they always happy thanks so much for all your help ❤️❤️

Kr
Review №68

New Hope provides a compassionate and caring environment for people facing unplanned pregnancies and parenting needs. They are there with education and support for people considering abortion and adoption as well. Loving and non-judgmental environment.

Ar
Review №69

I love new hope they are helpful and loving 🥰 god bless you guys

Ba
Review №70

Amazing facility! They genuinely care about you and your transition into motherhood. Highly recommend.

Sa
Review №71

Theyre great. They have helped me tremendously. Thank you so much!

Pa
Review №72

Beautiful people and great things are here.Thank you for helping

Mr
Review №73

I am very grateful.They are very generous, always in all aspects they are very helpful.

HL
Review №74

Just been in there for few months and all people in there very good. Thank you for the help and service.Please keep doing it and all family around support it.

ja
Review №75

I have seen the whole program, it is something the kids need. The program gives them facts from the CDC and lets them know they are in control of their choices. To cancel this program in schools is taking away a young adults choice to choose between options, and being informed that there is options.

Be
Review №76

It was very good very nice and generous very nice staff and great help really appreciate everything they could help me with..

De
Review №77

Thank you so much for everything you do for my family did diapers you give us monthly help us immensely and the Christmas gifts was wonderful thank you so much

Te
Review №78

Thank you for helping these young women

Ay
Review №79

Every one very nice and welcome every time I come.

Sh
Review №80

New Hope Services are really quick and reliable when I needed big items like a carseat for my unborn child... I can always count on them

Me
Review №81

I Love this place they help me a lot God bless all this persons🙏

ca
Review №82

Love this place has helped our family throughout the years tremendously.

Me
Review №83

Very good service and very helpful for mom and baby. Always kind and with smile on face, very compassionated of women, babies and toddler, god bless all.

Ya
Review №84

Love them there they are so nice and helpful

Mi
Review №85

The staff are so nice & caring. Definitely would recommend this place to ANYONE

Ke
Review №86

Very helpful and nice people!

Re
Review №87

They’re Really Helpful, Especially For New Moms! They Have Newborn Classes For New Moms Or Pregnant Moms. They Really Help Anyone In Need Or Struggling.

Ka
Review №88

They are amazing and staff is soo nice and kind ❤️ 💖

Cr
Review №89

Wonderful, caring people. Great resource to the community.

Ta
Review №90

Amazing uplift people I would recommend to anybody and their so down to earth ….

Pa
Review №91

The new hope family services help my family so much when Im in need of things for my kids when I cant buy it myself they help what they can help me when I need if they have it or not

Ma
Review №92

Very caring staff, everyone you come in contact with here are very thoughtful

El
Review №93

The Workers are very sweet and they offer lots of help !

Ro
Review №94

Very great place they help so much with my grandchildren

Je
Review №95

They are truly amazing people. Thank you helping me.

Su
Review №96

Amazing people who genuinely care about helping their community and children!

Na
Review №97

Nice friendly place very helpful with quality items

MJ
Review №98

I like service so far they so friendly

Ju
Review №99

As a community dueler I appreciate it it has help me out, as I’ve been working for 5 years.

Sh
Review №100

Thank you for helping everyone to get the diapers and other things. I wish all of the NeW Hope Family employees success❤❤❤

Ve
Review №101

Very kind, friendly. I love that they do free ultrasounds!

Mi
Review №102

I love this place awesome people thanks so much

Al
Review №103

Thank you for your kindness and help I appreciate everything

Jo
Review №104

Provides amazing support to women and families. Highly recommended

Ta
Review №105

Amazing place everyone is so sweet and helpful on so many levels!!

Ka
Review №106

Everyone there is so nice and so helpful!! Incredibly happy that I found this place!

Ru
Review №107

It is evident from the minute you walk in until the time that you walk out, these people truly care about people! All people.

Ca
Review №108

Always friendly and professional. Helpful and kind.

Ar
Review №109

Everybody was nice and very good service 😊

Ti
Review №110

Linda was very helpful and told me a lot of information

Ba
Review №111

Very Helpful

El
Review №112

They are very helpful and supportive

Wa
Review №113

Awesome staff, quick to respond and helpful.

Ma
Review №114

All thanks to you guys you cares about people who are in need. I still continue to thank God for all of you.

Ch
Review №115

So helpful....thank god for these people!!!!

Ni
Review №116

Very pleasant staff

He
Review №117

People who share a sincere heart and pure motives to help moms and children!

Ca
Review №118

Theyre a good place to get help

Ju
Review №119

Very kind and a beautiful heart amazing people ...😍😍😍😍👍🏻👍🏻👍🏻👍🏻👍🏻

As
Review №120

Great people and great service

Da
Review №121

Alwys get the help I need.

Br
Review №122

Great service

Sa
Review №123

Amazing people with huge hearts!

So
Review №124

Excellent service

K
Review №125

Amazing staff

Lo
Review №126

Really friendly

Ni
Review №127

Great place!!!!

Ko
Review №128

Very helpful

ri
Review №129

Welcoming & supportive

De
Review №130

Thank you!

iz
Review №131

I love new hope, not only did they confirm my pregnancy with an ultrasound at 5 weeks when it was just a little grain of rice, but they then rescheduled me for another ultrasound at 6.5 weeks and baby was just a tad bit bigger. I love how theyre very willing to get u in for as much reassurance as you need for ultrasounds as i then rescheduled another ultrasound for 8 weeks. Not to mention there services are free they provide you with a mothers class too, teaching you informative information for when your little one is here. Ive never had a problem with staff either they are always very informative and respectful. I got the little booties and a prayer partner (optional) but why not right? I dont know the gender of my baby yet but they already gave me 2 little onesies just gender neutral. Overall very good place i would definitely recommend they will 100% set you in the right direction.

Ma
Review №132

I loved this place!!! The experience was wonderful the whole time they make you feel very safe, they gave me a pregnancy test and then an ultrasound to see my little baby 😍😍😍 Thank you 🙏🏽🙌🏼

Information
14 Photos
132 Comments
4.9 Rating
  • Address:3519 James St, Syracuse, NY 13206, United States
  • Site:https://www.newhopefamilyservices.com/
  • Phone:+1 315-437-8300
Working hours
  • Monday:9 AM–4:30 PM
  • Tuesday:9 AM–4:30 PM
  • Wednesday:9 AM–4:30 PM
  • Thursday:9 AM–7 PM
  • Friday:9 AM–4:30 PM
  • Saturday:Closed
  • Sunday:Closed
Service options
  • On-site services:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
Amenities
  • Toilets:Yes
Parking
  • On-site parking:Yes
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