Emmaus Health Partners

24 Frank Lloyd Wright Dr Lobby L Suite 2300, Ann Arbor, MI 48105, United States
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Emmaus Health Partners
Comments
Sc
Review №1

I’ve been very happy with the care provided by Dr W and his staff at this location. It’s gotten easier to schedule appointments over the phone using their callback system, the in-office wait times are minimal, and the front desk staff is incredibly friendly and helpful. Sadly I’ll be moving away soon and will have to find a new PCP - I hope the experience will be as good as the one I’ve had here!

Re
Review №2

Dr. Castillo is amazing. She is the best doctor we have ever had. She really takes the time to listen and address your concerns. She is also very responsive on the portal. We have also seen other doctors in the office and Justin the NP. We have been happy with them as well. Yes, this is a religious practice. My family is not religious or Catholic. We have never felt pressured or judged. We come for medical care and get just that, wonderful medical care.

Sh
Review №3

In my life I have never found a better doctor than I have at Emmaus Health. He is highly knowledgeable in his field more than any doctor I have ever had. He takes his time each time I visit to make sure he hears everything and answers all my questions.The entire staff goes above and beyond when it comes to kindness and professionalism.Emmaus uses modern technology to support their patients through their healthcare portal and they do it the right way. Meaning, its easy to use.Additionally, when I want to call in and talk to a person I rarely, if ever, have to wait.I wish I could give Emmaus Health 6 stars.

Re
Review №4

I have been working with Dr. Silva for a little over a year. His mental coaching has been fantastic. With his help, I am more equipped to have success at work and be more mentally present at home. At first, I was a reluctant participant, but have really benefited from our work together. Cant recommend him enough!

Dr
Review №5

Honestly is upsets me how this practice is being attacked in the negative reviews regarding the fact that they are Catholic. Did you ever wonder why they are called Emmaus? Did you notice the crucifixes on the wall while you sat in the waiting room?Yes they are a Catholic practice, just like St. Joseph Mercy Hospital is a Catholic Hospital. They also display crucifixes on the walls and have a chapel.The level of care at Emmaus is outstanding.I finally found an excellent doctor who takes time with me and cares about me as an individual. My health is her sole concern. Thank you Dr. Castillo for always taking such good care of me. And thank you Emmaus Health for always being there when I need you.

An
Review №6

This is a clinic best suited for people who identify as conservative Catholic. If you do not identify as that then your health needs will not be met here. I had no idea about this (and wish I had read these reviews) prior to making an appointment. The doctor I met with was nice, but she refused to prescribe me birth control and I was made very uncomfortable by the shear about of imagery of the crucifix and the Pope that was around the office. I honestly had no idea it was even legal for health care providers to deny you of your basic health care needs.

Li
Review №7

The doctors at Emmaus are incredibly professional, capable, and helpful. Ive felt very well cared for over the years, and would not hesitate to recommend any doctor in their practice. In particular, Ive worked with Dr. Chavey and Dr. Hickner closely, and have received expert and compassionate care. Ive also brought my kids to Emmaus on several occasions to different practitioners, and theyve all been fantastic. The practice got me into the clinic same day when I came down with the flu, and Dr. Castillo saved my life :) with some incredibly helpful medications to get me over the worst of it. On a more serious note, when I had an emergency abroad, Dr. Chavey took the time to call me and ensure I was totally secure in my care, and further took the time to connect me to his colleague for an additional consult. He didnt have to do that; hes just a great doctor. Highly recommend the practice!

Pa
Review №8

We started taking our grandchildren to Dr Silva G. when they were 6 & 8 years old and their mother was dying from cancer. It was a great relief to find a counselor who was a strong Christian and would not try to “cure” our children of religion, particularly because one of them was momentarily angry with God. Dr carefully worked through the grieving process with them individually, together, and in family groups. When one child chose to act out repeatedly in school, Dr Silva went to the school monthly with a parent and grandparents to observe, listen, develop a plan, and refine it until the child could relax and let go of the hurt.I was often pleasantly surprised when the doctor redirected our symptoms based concerns to root-cause based healing activities. Progress continues with peaks, valleys, and plateaus because the patients are real people; as they mature they become more verbal and are able to discuss things they didn’t have words for initially. We are grateful for Dr. Silvas persistence and and great breadth of insight.

Me
Review №9

I had to call Dr. ______after hours on Labor Day weekend. I’ve been a relatively low-key patient for at least a year due to my husband being in CRNA school with the typical up-tick being a new mom. He was very nice on the phone and took my call seriously. However, the second time I called he was chewing… it sounded to be like Chex cereal. I’d recommend Cinnamon Toast Crunch:) At the end of the call right before he hung up he told me he’d be billing my insurance for the call…. I’m well aware insurance is billed for after-hour calls. That’s why I try not to make them. If the office wants to generously not charge that is extremely kind, but I never expect it. If you want to make sure the patient knows that they’re going to be billed for after-hour calls it should be in the automated phone answering system during after hours. The end of a call with a patient should be subjective in nature and involve the words “I hope you feel better soon,” -bedside manner-, not “this is going to cost you” when I already know it is.

Sa
Review №10

I saw Dr. Steve Hickner for a consult and was blown away by his attention to detail. He spent an hour and a half with me, patiently answering every single question and reviewing my extensive medical history. He did an ultrasound and pelvic exam with great gentleness and respect, explaining every step of the process and what he saw on the ultrasound. The office staff was wonderful and put me at ease during a very stressful time for me. The office space is lovely and very peaceful. I’ve scheduled endometriosis surgery with him in April and have total faith in his ability. I recommend him to anyone who is struggling with suspected or diagnosed endometriosis.

cv
Review №11

I went to Dr. Castillo for the first time today, she took more than an hour getting to know me and my medical history; shes so thorough and so personable. The staff there are very professional and wonderful and accommodating. I was able to get an new patient appointment within 1-2 week, which is really ideal. Highly recommend this place.

Aw
Review №12

Dr. Jennifer Castillo is one of the best doctors I have ever been to - she is extremely thorough, patient and compassionate, and does not dismiss any concerns, no matter how trivial they may seem. The staff at Emmaus are friendly and the scheduling of appointments is very fast and easy. Definitely recommend Emmaus Health!

Ch
Review №13

If you are a Catholic practice as you were obligated to inform me during my first appointment perhaps you should make that clear before people waste their time. I wanted healthcare not your opinion and restriction on the planning of my family. The front desk informed me that while they themselves will not prescribe birth control they can refer you to someone that does. I am well aware how to get birth control so that is not my issue. I didnt even want a prescription as I just had a baby and am nursing but to say the least I found it very inappropriate and unethical. The Dr. was rude and condescending when I declined his offer of spiritual guidance that took me by complete surprise. His attitude was dismissive of my concerns about my care. Perhaps it was his obvious little man complex.

tr
Review №14

This practice is the most patient friendly medical clinic in Michigan. Dr Chavey is patient and kind and 100 per cent dedicated to you as a patient. Dr Castillo freely gives of her time when an emergency and love her knowledge. I feel blessed to call this my doctors office.

Mi
Review №15

Dr. Silva is an amazing therapist. Knowledgeable, experienced, insightful, and resourceful in diverse areas. I would highly recommend him. Thank you Dr. Silva for helping me and my family.

TK
Review №16

Great Catholic values abd6good doctors but the level of medical care/philosophy is woefully lacking. I tend not to visit a doctors office unless its serious, yet each time I have gone, the doctors at Emmaus have talked me down from recieving prescription medicine...its like they dont believe in modern medicine.... Twice now, I ended up in ER following a visit to Emmaus Health where I recieved nothing but assurances and a pat on the back. Im committed to my Catholic faith and the Church but not to BAD medicine!

A
Review №17

Waited in the office 45 minutes for my appointment before walking out. No update, apologies, or explanation for why there was such a delay.The office is religious (catholic), fine but me. But they do not prescribe birth control, and do not advertise that they are a religious practice. Sneaky, sneaky.

El
Review №18

I had a potentially urgent medical issue arise. The office fit me in to the doctors busy schedule so I could have a same day appointment. After going to the ER, the doctor called me and followed up the next day. Super amazing office!

Co
Review №19

Dr Castillo and staff are very attentive, affirming and thorough. Ive never been to a dr before where I havent felt like a number the Dr and staff at Emmaus Health treated me as a person taking the time necessary to treat me♡

Ja
Review №20

I have had procedures performed and prescriptions encouraged by other doctors that in my opinion were harmful. I really appreciate the approach of the Doctors and Nurses at Emmaus Health. I trust them.

Br
Review №21

If you have a child in need of medical attention, dont bother looking here, they are known for denial of medical care to children.

Sh
Review №22

I saw Dr.Waclawik…. He interrupted me and said he just wanted to get through the questions. I felt more like a number than a person.

Me
Review №23

They take there time and have been accommodating with my schedule. Linda and Justin are super thorough!

L
Review №24

Emmaus Health has excellent doctors and their staff are very friendly.

Kr
Review №25

Excellent staff and doctors who truly care.

Ro
Review №26

Always helpful when I call there. Referral to there are quickly processed and scheduled.

Ab
Review №27

Great doctors! Excellent service & care!

ma
Review №28

Thorough, respectful, prompt, complete, ethical care.

Information
9 Photos
28 Comments
4.1 Rating
  • Address:24 Frank Lloyd Wright Dr Lobby L Suite 2300, Ann Arbor, MI 48105, United States
  • Site:http://www.emmaushealthpartners.org/
  • Phone:+1 734-930-4020
Categories
Working hours
  • Monday:8 AM–7 PM
  • Tuesday:7 AM–5 PM
  • Wednesday:8 AM–5 PM
  • Thursday:8 AM–5 PM
  • Friday:8 AM–5 PM
  • Saturday:8–11 AM
  • Sunday:Closed
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible seating:Yes
  • Wheelchair-accessible toilet:Yes
Amenities
  • Gender-neutral toilets:Yes
  • Toilets:Yes
Planning
  • Appointment required:Yes
  • Accepts new patients:Yes
  • Appointments recommended:Yes
Parking
  • On-site parking:Yes
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