American Family Care Montclair

Upon going to the back the medical assistant had an earbud in, and I had to repeat personally sensitive information. When I returned 3days later to get my results, no one was able to explain them to. Leaving me to make another appointment at a different location so I could actually get information and prescriptions that I needed. The Montclair location is lacking care and attention. The nurse was fine, as for the rest of the staff they could do better.

I had a great experience at American Family Care Montclair. The staff was friendly, professional, and I was seen quickly. The doctor thoroughly explained my condition and treatment plan. The facility was clean, and I was in and out in less than an hour. Highly recommend for quick, quality care!

Arrives at 930am. X-ray for foreign body chest X-ray. PA seemed to be extremely busy. X-ray tech laughing & talking with lab staff. I know the order was entered because the PA told me so. X-ray staff very polite. Never saw a nurse. Finally left at 1215pm. Long wait for a simple test. Front desk staff polite and very helpful

The Staff and Doctors are exceptionally nice and friendly hella beautiful. They are patient in hearing what my issues were. Especially the very Beautiful Lil Shorty, that I made laugh way too much during the interview before seeing the Doctor. And even the Doctor was awesome sauce for explaining and helping.Thx for everything to the Beautiful Staff at American Family Care on Montclair road ❤️🔥🔥😎

Great experience. Ms Stephanie took excellent care of me. Friendly, professional, thoughtful, and kind. Took the time to explain things to me and always made sure I was okay every step of the way. I wish there were 6 stars to give to her. Best nurse ever!

If you’re going here for a DOT physical don’t. The cost is high at 175.00 I have never paid over a 100.00. I just needed it quick and they were right there were I was. The wait was unreal. Never has it taken me more than 30 minutes from check in to walking out. I was there 2 hours. I sure won’t be back. Look at my screen shot photos. I was in at 10:50. Went to the back at 12:31 PM and walking out at 1:06. So a total of about 2 hours and 10 minutes. Wouldn’t have been so bad if people who came in after me wasn’t called back first and some of them weee getting a DOT also. Very uncalled for. Staff was friendly.

When i got there i was one of two people in the waiting room so they didnt even seem that busy! I waited almost a hour once i got in the room, then the nurse practitioner just told me they were testing me for flu, covid, and strep. The lady that tested me was very nice. But later on some lady just walks in with discharge papers. Tells me NOTHING!! Then the NP came back because she heard me asking questions and just told me that i was negative. The lady said “we are going to treat this like a viral sinus infection” and “prescribed” me Zyrtec and Afrin. Which i already had at home. And they didnt even volunteer this information. I had to ask what they were prescribing!! No explanation, no doctor, no compassion, or even customer service. That was totally not worth the 35$ co pay or two hours of my time. If the people that work at urgent cares act like they have no time for you then AFC should not be texting me asking for a google review.

Went in for flu like symptoms. I was in and out very quickly with a negative diagnosis to boot! This hypochondriac has been going to this location for over a decade for a reason!

Service was good but the wait is extremely too long. With only one person in waiting area when I arrived it took entirely too long in the exam room waiting to be seen. It’s like this always but I was hurting to bad to drive to another location like I normally do. They really should hire a doctor to be on staff daily.

Worst experience ever. I made an appointment waited 2 hours . Made another appointment and they still had me waiting over 2 more hours . This took my whole day . Nothing was urgent about the care nothing was attentive about the staff . No separation of sick and non-sick patients. No efforts were made to speed the day . No one here cared about anything but making it to closing time . Needs new regulations or rules to make sure services are provided

Stephanie, is awesome. She takes her time. Even during the covid 19 which I hate doing. She really makes a difference very gentle and concern. Everyone there is professional always have a positive attitude. Stephanie please keep up the good work. She really enjoys her job that makes it even better.

I want to the doctors office with sever back pain and could hardly stand or bend. The wait was very brief and the office staff were greatNP Rashun Conner was my physician and was very personable, caring, knowledgeable, efficient and professional in diagnosing and treating my illness. Incidentally my wife has seen her before and expressed the same feelings. If you are in the area and need treatment, you won’t be disappointed.Thank you!

I was given directions to the facility by the person that greeted me when I arrived. Help me through the process of getting my information into the tablet. And the care given was wonderful and professional. Time was like carrying for a family member making sure that you were feeling comfortable the whole time I was there. I would referred AFC to others. I have to go back for a follow-up.

I saw Nurse Practitioner Perkins. She was incredibly thorough and knowledgeable and took her time with me. I was very impressed. I have a primary care doctor I normally go to, but he couldn’t see me. I had low expectations, but was super pleased with the care I received yesterday.

Took my boyfriend to this location for some upper respiratory issues. All of the staff was lovely! We were in and out in under an hour and a half which is a lot speedier than most places these days. But again, the staff is what made it special and they listened with open ears. Thank y’all!

Clean facility great personality and performance on time. My rating first visit today. It the rating is or 1-10. I say above 10. Thank you

This was my first time today going to this facility. I love how the person at the front desk was very welcoming, helpful and patient. As well as the rest of the workers, they were outstanding as well. I was taken very good care of, and they explained to me not only what was wrong, but what could be done to help fix my problems. I would recommend this place to anyone who needs to be seen.

I was attacked by a nest of yellow jackets! Swollen all over from stings& miserable. AMC got me in and out quickly. Very nice & helpful. Had my 3 RX called in by the time I got to the pharmacy! Great job!

Front person was snippy and not pleasant.The wait was incredibly long despite Noone sitting in the waiting room. Decided to leave and had to wait for another extended period of time for the lady to stop wiping her desk to get refunded.

Had an emergency and needed some help. The whole team was great but Stephanie (who did my labs) really set my fears at ease. Fabulous job, everyone!

The woman at the front desk, Stephanie, and the nurse practitioner who saw me for poison ivy were so sweet and attentive! I was there first thing and so uncomfortable and they got me in and out. Great customer service, will definitely be back!

I can’t believe that y’all don’t have x-ray facilities on the weekend. Seems like one of the most important things you would have. I will say that the staff was especially pleasant, but I came in there to have what I thought would be a broken finger x-rayed, and looked at, don’t have an x-ray person. How can an urgent care facility not have an x-ray person.

Arrived at 12:10 for a 12:23 appointment and left at 2:35. Slow service for just getting a covid, flu, and strep test done, but service was friendly and helpful.Shout-out to Stephanie for being quick, professional, and friendly!

I love the people here they always have my back. They help me get my health straight when something may come up. I feel blessed with all my experiences at this location. I should mention names but wont, one Nurses aid here has helped me with not only my physical health but also my mental health and personal strengthening as well. I am tremendously relieved and non-stressed , I appreciate her so much. Thank you, AFC, for hiring great people!

Everyone at this Irondale location from the young lady who signed me in to the lab lady and everyone I came into contact with was wonderful! They took their time with me and didnt rush! Ill definitely go back to this location!

My mom had an awful experienceAfter checking my mom in I asked the reception to please make sure someone helps her back as she was so weak she could hardly walk. I had my infant daughter and niece with me and I did to not want to expose either of them to any illness so I had to return to my car. When the nurse came to bring my mom back she snubbed her nose and refused to help her.When sending her medications the pharmacy they completely botched her first name. And when I say botched I mean they put it in as something completely different.Lastly they gave her medication to treat something completely different than what she was diagnosed with.This was a full one waste of not only time, but also money which is frustrating especially in this economy.

I work in healthcare administration, so I’m sensitive to operations. They got me in quickly, were communicative on what was happening and what to expect. As a bonus, the administrative and clinical staff were kind and knowledgeable. I’m very pleased with my visit and will use them again when in need of Urgent Care services.

The wait was minimal and the receptionist was cordial.I signed in on the iPad but then a request for more info came on my phone which was unnecessary and confusing. They had all my information but wanted me to repeat information and upload pictures which they already had. Then the receptionist made a copy of my credit card which I thought was unnecessary and I want that info deleted from your records.

Slow!!! I was put in a room at 10:30, didn’t see the nurse until 11:15. Was told I was going to take a Covid test and a Strep text. This test were administered at 11:45, and was told the results will be ready in 15 minutes. At 12:30 I was told my results and was then free to leave.In my experience with check-ups and things of that nature, it has never been a 2 hour process. Especially when it didn’t seem busy at all (two people) in the waiting room. I’m certainly an understanding person but this just seemed a little absurd.

Stephanie from the lab was so sweet and reassuring! She made my visit to AFC so pleasant.

Stephanie @ Montclair AFC is so personable and fun to interact with, even when you’d rather not be sick and / or somewhere else. I always visit this location when I need to. I’ve never had to wait too long. Would recommend 10/10. I saw a NP, very nice woman also.

Every staff member I encountered was prompt, kind, attentive, made it comfortable to communicate and to be taken care of, very great pace and sturdy with everything. Not one complaint, these ladies were amazing, with diligence. The facility was also very clean; this includes the restrooms, the lobby, the patients rooms, and the parking area. Phenomenal PERIODTTTT

Very helpful! Quick results on a COVID test, along with prescriptions to help get better more quickly. Thank you.

Was there first thing in morning. Waited one hour with a sick child after checking in when receptionist realized the online form she had me fill out ‘didn’t transfer’. Was bumped to the bottom of waitlist. Nurse Stephanie was a doll and comforted my son with his swabbing phobia. We were there 2.5 hours.

The staff here is kind and efficient. They’ve helped a lot recently while I wait to get in with a primary care physician. They always listen to my concerns and work with me to give me the best treatment. 10/10

Very nice caring efficient. Friendly from front desk to Dr exam. I highly recommend!!! My husband and I were both under the weather but this Saturday morning staff made us feel better just by their friendly pleasant attitudes and care!!

I am a physician and I knew my mom needed a specific medication that was controlled which I obviously could not prescribed since I am not her doctor. She was seen by a PA, and I told the PA that my mom needed gabapentin, and she agreed (without even looking or examining my mom), but already said she didn’t have a DEA and could not prescribe that medication. I asked her if she could please call the supervising physician or send for her to sign the meds and she refused. I also asked her to not prescribe NSAIDS to my mom due to her age (80) and she prescribed an injection of Toradol. On top of that the place never gave as a form to fill in or asked for my mom’s past medical history, surgical history, social history. Her weight and height were asked and not measured.As a physician , I would never recommend anyone going there.

I have had two visits to AFC Montclair and both were pleasant. The staff was friendly, professional, and knowledgeable. I have recently moved back to this area and I don’t have a PCP yet. I hope my future doctor’s office runs this smoothly.

I do not recommend people using this location. I got in to get a covid and strep and mono test done because i was running a high fever and did not feel well. I eventually made it back to a room where i sat for close to 30 minutes…i started to feel as though they had forgotten about me so i walked out into the hallway and someone told me they would be with me shortly and they had not forgotten about me… around 15 minutes later a doctor came in and told me all my test came back negative (i had not even been examined yet) i asked how that was possible because no one had run any test on me…it was confirmed that they did in fact forget about me. They then tried doing my exams to come back again saying all test came back negative. I left at this point and continued to have a 101 degree fever and ended up going to a different facility 2 days later where it was confirmed immediately that i did in fact have covid… it was a very unprofessional and unsafe situation as i proceeded to leave the clinic thinking i was fine when in fact i was contagious with covid. IF YOU CAN GO TO A DIFFERENT FACILITY I HIGHLY RECOMMEND IT! DO NOT USE THIS LOCATION

Stephanie was fantastic and really put me at ease during our appointment. I hate getting blood taken, but she made me forget it was happening by talking me through it!

They took care of me very well, explaining all my options and treatment plan. Everyone was nice and caring. The doctor and nurse, Stephanie were amazing! Thank you so much

Don’t go here. Waited for 1 hour and 45 mins in the waiting room and never got called back to be seen by a doctor. I was the only sick patient in the entire waiting room so they weren’t even busy. I eventually had to leave because I had work obligations but I will never come back here. Other people were having issues as well trying to get physicals and drug tests for jobs. It appears to be severely understaffed and unprofessional and they could care less how long you are waiting.

I had a great experience here! i came shortly before closing unfortunately due to work, but the ladies were all super nice and understanding! I want to shout out ms. stephanie for being so sweet and personable!! She made me feel super comfortable

Changing my 5 stars to 1 star. I came in today with a sinus infection and this doctor that I never saw before told me that she would have to do a PCR Covid test before treating me, to make sure it’s not Covid. I told her that I have done a covid test and it came back negative, but she didn’t want to listen.As the results her only option was to leave me untreated for days until the results come in so I can have another appointment, this is ridiculous! My head hurts and I don’t have Covid, I am not going back to this AFC as long as Kayla Whitlow is there!!

Staff was very friendly and communicative. They asked lots of questions to understand my situation and I left already feeling better than before I had come in. Thank you!

Heard one of the nurses badmouthing me because I had my door open while waiting - it was extremely hot and stuffy in my room and I offered to wear a mask. The nurses who helped me were great but that one was completely unprofessional. I feel sorry if she constantly has that negative energy towards other patients and her coworkers.

Ra-Shun our Physician Assistant was fantastic. She was attentive and took her time with our situation. This isnt our first time seeing her. She is professional, warm and good at what she does.

They are an awesome group. I love ReShun!!!

I went in sick, came out feeling a lot better. Staff was amazing. That goes a long way.

The staff was friendly and very helpful. It didn’t not take long to be seen. I came in with a sore throat but it appears strep, Covid and mono test were all negative and was attributed to be viral so therefore no antibiotics would be administered. All the meds were over the counter except for the pills given for a cough which if my chart had been read it would has said I had an allergy to the majority of the medicine I was given to take. Throat yet sore and I still can’t swallow without excruciating pain. And I have medicine that I must take everyday. I wasn’t very pleased with the service provided because apparently my chart wasn’t really read so therefore I was just given instructions on taking something that I could have had a life threatening reaction to and wound up in the hospital. Not a very good visit and I’m still in pain and having trouble swallowing and not able to eat very much. I’ll call my primary care physician in the morning 06/20/2024 for follow up.

The staff was friendly and welcoming. The wait was not long and Stephanie MA took my blood pressure and temp. She was light-hearted about my situation, kind, informative, and personable. I was feeling low but she made me feel better and have a positive outlook.

It takes a long time to be seen and that drives anyone crazy but Stephanie was very helpful and gave amazing service I felt very comfortable with her.

Everything went smoothly, everyone was very nice and professional as was the last time I was in ! My only complaint was it was a little cold in the building but I was in shorts and flip flops !

When you are sick, all you want is to be taken care of and treated kindly. And this office did that and so much more. I called ahead to see if they required and appointment. Spoke with Stephanie and she was very professional, friendly, and kind. Had me come right in, they take walk ins. When I got there both girls at the front desk helped me get checked in and quickly to the back with a nurse. Every single person, and I mean EVERY single person that I had contact with during my visit was extremely nice, comforting, and seemed happy to be there. I had two different nurses take care of me for tests and medications, Aisha and I unfortunately didnt get the name of the second girl. They both exceeded my expectations as well as Dr. Connor. This office has the best staff! I highly recommend.

Came in with the idea I had UTI and was testes positive, In and out within an 1 hour.The doctor notified my Pharmacist and a antibiotic was prescribed. The next day Im doing better.I always go to AFC when my regular doctor is unavailable.I am debating using AFC instead of my regular doctor due to the fact that AFC is always available and an appointment is not necessary.

They were all ver kind, professional, and listened an treated my condition thoroughly! Stephanie was particularly helpful in explaining the treatment plan.

The staff was nice and checked me in fast! I appreciate they were able to see me earlier than my appointment time as promised on the website. I really appreciate the care and the service from them just down the street from me 😁

They were great at first but when I went to get my lab results back, they just handed me the sheet and didn’t explain anything to me. I had to call another office so they could explain the results to me

Efficient and timely treatment by nice doctor. However, my prescription was sent to Crestline Pharmacy,rather than Harbin’s.,where I have account . I did not pick up.

My experience was HORRIBLE!!! I will never go to this location again. Lets start off they were VERY slow. I checked in before 12 and didn’t leave til after 2 something pm.I went in for a runny nose, couldn’t breath from time to time, scratchy throat sinus issues. I got checked for Covid and flu of course. Doc never checked anything. No breathing, no look at my throat. No checking the ears. NOTHING. Once the test results came back in negative, the doc came In with a discharge paper and was about to let me leave and said I’m prescribing you some cough syrup.I never said I was coughing. I explain my symptoms and told her I felt I needed an antibiotic. In which she said I didn’t, in I requested for a steroid shot cause I was 100% miserable as. I looked like Rudolph the red nose reindeer. That’s just how much I have been blowing my nose.I went out to ask the clerk could she get the doc, because I had a question to ask, she said she would get her. But when she came in the room she never asked me what my question was. She just said I changed your prescription. I was like okay.I knew right then that she had horrible bed side manners. She doesn’t listen to her patients and I would never want her to see me again,I left requested supervisor number, and they will hear from me next week.

The staff at AFC Montclair is very thorough and treated me with kindness. A BIG shout out to Stephanie, the Medical Assistant that gave my B12 injection. I didnt feel that shot at all!!!! I would definitely recommend this place!

All the staff were very nice-great attitudes and very caring toward me. They were very busy but still nice

Dr. Konner pre diagnosed my husband before any test was done, she came in laughing and joking in a serious situation, the level of unprofessional she gave to him was unacceptable, our people get to confortable when doing business with each other, we also asked for a call back about the result and never received it. We will not be going back.

Everyone was polite. Wait time wasn’t long. I did feel rushed during the practitioner to patient interaction.

We was in and out. Everybody was so gentle and caring!! Great energy and fast service.

In and out without the long wait. The staff were very professional & the doctor helped out alot. I would definitely recommend this location.

Always Great Customer Service. The front desk reps always have a smile.Its the little things, when youre not feeling well.Thank you!

Check in was quick and easy. All of the staff was really nice. Good experience when I wasn’t feeling well!

AFC in Montclair Rd is an excellent care provider. I have used them in multiple occasions, and always received excellent and caring urgent care!

This staff ROCKS it! I would switch my primary care to them in a heartbeat, if I could! Tanyell, Stephanie, and the NP RaShun Cooper are the BEST! And my allergic reaction is now under control!!!

Very prompt in getting me in and i was in distress. Each staff member was professional, warm and made me at ease. Thank you.

Visited today on 12/22 and the nurse practitioner that saw me was so rude. People already don’t feel good when they walk in and she was abrasive for the 2 minutes I saw her. She made it very clear how much she didn’t care. Thank you to the ladies in the front who are always nice. Hoping to have a better experience with the NP if there’s a next time.

The staff was very nice and really took the time to explain my diagnosis. I would definitely recommend this location.

The Provider Whitlow and her Nursing team was very energetic and is very compassionate about patient care. I would recommend the AFC Montclair location anytime and day!!!

They did great. Got me right in filled out my paperwork bc I was unable to. Thanks for great service.

Kind courteous staff. They moved with a sense of urgency and concern.. Thank you ladies for a seamless visit, you all have restored my faith in AFC, past visits have not went as well.

Stephanie has great customer service I came in a she was quick to assist me right away. She was very helpful and concerning about my situation and let me sit in my car as I wanted patiently to be seen by a doctor. Stephanie’s attitude was great and she actually made me smile even though I was dealing with a lot of pain.

First time there and Tanyell at the front desk made it very easy to get through the paperwork and was very engaging. I walked away feeling very positive about everyone I interacted with..

The staff is caring as they should be. The doctor & nurse found out whats going on with this pain & fatigue Im having. I was very shocked, but relieved. The visit wasnt long like it is with my regular doctors visit. Thats a relief, that way I can heal now. Thank you AFC. Youll always be my go-to for a simple doctors visit.

Had a great experience here! I had no wait. The staff were nice and helped me through my issue.

Courteous, Friendly staff. Nurse practiser was transparent and honest. Unfortunately the equipment needed for my particular test was not available.

Friendly efficient visit. I was welcomed as I walked in the door and taken care as quickly as possible on a busy day

It was a great experience!! No waiting, all staff were extremely friendly and helpful!! Amazing place to go!!

Was able to join the waiting list online and fill out paperwork before I got there. I also got in and out quickly! The Nurse Practitioner Nekia was great.

Everyone at this clinic was so kind and patient with me and my four young children. They were efficient, professional, and also so caring!The facility was also very clean and organized!I highly recommend trusting them with your health and needs!

I had an amazing experience at AFC, with Kalisha and Ra’Shun. While taking my vitals, Kalisha took her time to listen to me explain my symptoms, she addressed my concerns, and she prepared me to be seen by Ra’Shun. Also, Ra’Shun had the most calming, reassuring, and knowledgeable bedside manner. Not only was Ra’Shun attentive, she was also extremely thorough on her journey of diagnosing me. She explained in detail, how each prescribed medication was going to address both the symptoms and root causes of my illness. I entered my visit distraught and weak, and I left feeling confident that total healing and restored health was in my immediate future. If I ever find myself incapacitated again, I really hope to be seen by Kalisha and Ra’Shun at the AFC on Montclair. I’m forever in their debt. Thank you!

Great job. The entire staff was professional and knowledgeable. I would recommend this clinic.

Everyone was so kind from the moment I walked in. The facility was clean and my appointment was quick. Loved it there !!!

Great staff and service but just like everybody else the wait times are diabolical. It shouldnt take 3 hours to do a visit, especially when there is not many people being seen.

Been my clinic of choice. The ladies here are such sweethearts. I appreciate the their bedside manner and level of care.

The staff was very professional, helpful,& friendly. Just an overall positive experience. Thanks everyone that assisted me at AFC!

We had a wonderful experience at Montclair AFC this morning. We were met with happiness and care by all staff. Ms. Tanyell was so sweet at the front with my baby and me. All the nurses treated my baby so well and Ra’shun Conner the PA was so kind, caring and efficient in treating us. Thank you!

AFC staff was nice, quick to help, and understanding. They all deserve to make at least 1 million dollars an hour or a day.

Fast and professional. Stephanie was very sweet and attentive while running my tests.

By far this was the best AFC I’ve been to. Clean, the entire staff was very courteous and polite. The wait time was quite reasonable. The Nurse practitioner was very thorough and took time to listen. Overall good experience. This will definitely be my first choice for urgent care.

Very nice staff. I appreciate the contactless registration . From the front to the back they were very professional , prompt service!

We had a good experience with this place. Usually places like this get bad reviews because people complain about the wait times. But this location closes at 6pm and we arrived at almost 5 and it was crowded. The sign in and registration was streamlined as they used tablets and a link is sent to your mobile phone and you could finish on your phone as opposed to filling out paperwork. We had a time to wait but the lab tests were really quick and the actual time it took for us was less than 20 minutes. People need to understand that urgent care facilities have a lot of volume and the providers have to examine and diagnose patients quickly and efficiently.

AMC on Montclair is amazing! I went in last night for a leg injury and they were great. Great care and service from everyone. I will be visiting them for all my Healthcare needs. A+

I went in for a pre employment physical and drug screen. I used the save a spot in line feature online, and it was so nice being able to fill out all the information beforehand and automatically be placed in line after checking in! Everyone was very polite, patient, and helpful to me and the other patients in the waiting room. The drug test, triage, and full physical took about 15 minutes, and I was able to walk out with all the paperwork I need! And, although it doesn’t necessarily affect the skill level of this clinic, every provider I saw was a black woman from front desk to clinician!

Best nurses ever. Especially Stephaine. She rocked me and my SON. Girls at front desk awesome and seen fast. Five stars too the girls GIVE THEM A RAISE kind Doctors too. Will be back. I’m Irondale Alabama

No finger prick to test WBC, did not listen to my chest. Symptoms worsened in the hours after the visit so I went to another dr later the same evening and was diagnosed with pneumonia. Also said they called in medicine and the pharmacy had no record of it.

Gave me a good checkup and made sure my Covid test was positive. Respectful about everything.

You are more attentive to what the patient says, thinks, and feels. My primary didnt think that my symptoms were enough to schedule an appointment. They discounted my concerns about possibly having an infection. I appreciate that you listened to my thoughts and concerns.

The staff was VERY VERY professional, the NURSE and the other 2 women that had to rake care of me and assist me with my ears was very caring , polite , understanding , and very very patient with me. They made sure all.my needs were met ,questions were answered and gave me clear instructions on how to care for myself at the end of my visit. the receptionist was very professional and friendly as well! this was the best experiences Ive had with AFC and STAFF!

The wait was too long just for a covid test. I waited well over an hour. Otherwise everyone was wonderful.

Got to AF early and the staff was very punctual, the service was really on point today. My overall visit was good. Thanks so much for the awesome visit even though I was feeling so badly 😩.

Although the waiting room was full, the staff moved us along as quickly as they possible could. And Stephanie at the front could not have been nicer or more helpful. She made me feel like she truly cared.

Perfect. Stephanie in the lab was so relaxed and no problems. She can swab me anytime!!!

I appreciate the attention, care, and concern provided.The check in process was good. The ability to check in om line nade waiting not as frustrating.Thank you

The front staff is excellent showing compassion, teaching too clients needs, pairing and knowledgeable.My doctor listened to and acted upon all of my complaints/concerns.I will definitely refer others to this establishment.

Stephanie helped me readily when I called on the phone with questions and then greeted me and even remembered me when I arrived. Seeing her smiling face made me feel better! Wonderful customer service and caring, compassionate staff! Thank you!

Very kind and attentive staff, clean facility, quick process, overall a very pleasant experience

Everyone was very friendly and the wait wasn’t too bad given there was only 1 doctor.

In and out and all the staff were great and had great attitudes! Im glad because I had just gotten off work and really didnt feel good and didnt want to be there. They made the visit easy. Thank you

I had a wonderful experience the lady doctor was really a good doctor and the lab lady was wonderful and cute

The staff was very professional and thorough in their work. Best experience I have had with an urgent care in a while

I hate visiting the Dr office. Despise ir! AFC wasnt dreadful. The staff was friendly and professional. I almost enjoyed the visit

Everyone was professional and nice during my DOT physical

I had a wonderful, thorough experience. The young lady who took my vitals was polite and caring despite her working through her lunch. I really appreciated her bedside manner. My assigned doctor listened to my concerns and helped me accordingly.

I came in today not feeling well at all and quite frankly was having one of the worst days/weeks in recent memory. Before I could even walk in the door I was greeted by Stephanie and her warm personality and she reassured me that everything would be alright. The front desk staff was very friendly and compassionate towards my needs and helped me fill out everything fast. I only waited about 5 minutes before I was called back which is unheard of. From there Kya and Keyona took me in for processing and made everything move smooth and perfect. I had to receive a few shots which is something I dread and have always had a problem with but Ra’Shun, Tammie and few others helped me get through this fear of mine so I could get the help I greatly needed. They were able to directly diagnose all the ailments I was dealing with and get me the correct regime I needed to feel better. This is the most amazing staff and medical place I’ve ever experienced in my long years of living and I will come back here for my medical needs over my own primary doctor. The beautiful smiles, great personalities, and caring is why I view this place as one of if not the best places in Birmingham to receive to help at. If you go to any other place besides AFC Montclair you’re wasting your time!

Thanks for everything very caring and understanding staff that were 1000% professional and empathetic. Clean and quiet.

The staff are very professional and helpful. we were seen pretty quickly and were treated well. I wish there was a way to check in without using a phone. Im much faster with paper and pen, but that is upper management and not the fault of the local AFC that we went to. overall, a very good visit!

Aisha was the absolute best. Explained everything she was about to do in detail, and made me feel so comfortable. Thats the way customer care should be. She needs to teach a seminar on Professionalism in the Workplace. Thanks for all you do!!!!! A+ for Aisha

Decided to give the Montclair clinic a simple because of the receptionist Ms. Stephanie answering the phone. She was very helpful and professional. I was very pleased with my experience with her. She was very pleasant doing our conversation and was eagle to ensure she understood my health concerns. The staff was pleasant and I was seen promptly, although I had to wait for quite a long time to speak with the doctor after taking requested tests.Thanks to Stephanie, she kept tabs on me and made me feel much better.

The staff here is exceptional! From the moment of walking in. I was able to reserve a spot by using their online portal to register. This made the process smooth. From that point, each staff member from triage to Nurse practitioner was kind and very professional. I was in and out in no time! Thanks AFC staff @ Montclair!

Professional Staff Very Nice And Knowledgeable ❤️

Very professional and polite staff. Everyone treated me with kindness and respect. I felt like they cared about my health and I felt comfortable in the environment. Everyone was knowledgeable about their job and worked well together! Check in went smoothly. I didn’t have to wait long. I appreciate all their help!

I went because of course, there is a virus, sickness going around and of course Covid decided to spin the block. They were very sweet and comforting. I was coughing back to back non stop, they offered me water, and asked me if I was okay. I went early in the morning like around 8 am going on 9 am. and I was out early as well. There were a couple of people in the lobby when I arrived but not much at all. If it’s your first time have your identification and insurance cards ready. Their check in process is so convenient and easy. You sign in at the front desk on the iPad, and you will get a link to your phone to complete registration & upload information. The staff really made the difference because I tried to wait as long as I could before going to a Dr. thinking it was something that would go away quickly. It wasn’t but when I went I felt heard, I was comfortable, everything was explained to me and even though I know there were other patients I didn’t feel rushed. I will definitely visit this location again. I was very impressed. As I was leaving there were more people in the lobby. My peace of advice for medical staff is to give them some grace. We’re all dealing with something and they are busting their butts daily around a bunch of sick people.

Was a very fast process. Mostly done on devices. The sweet girl that took my blood pressure my have raised my numbers a little bit. I usually sit around 120 but was 160 today. Sweet and Nice will get that blood pumping. She even ask to see my tush then stuck a needle in it. Well at least I feel better. Thanks Yall!

My care at this location was excellent! Everybody from reception to examining room was professional and helpful. I felt like the dr was thorough and left me with a plan to overcome whatever this is! I was there approx 1 1/2 hours from check-in to exit. I was taken back to a room within first 15 mins of arrival.

Always cordial and hospitable.Felt like a long wait for x-rays to be taken,but otherwise, normal time as I expected.

A great experience for having to seek medical help. The staff were wonderful!

Megan was so amazing and efficient with her work,and helping assist me.

The staff delivered superior service from check in to triage to our visit!!!

Everyone was kind , friendly, helpful and very concern about my issues and getting me back to where I needed to be. Even though I didn’t have an appointment service was in a timely matter. The front desk staff was very friendly and helpful and helping me sign in and taking my insurance information.

The nurse and PA were extremely kind and helpful. They were patient and listened to my concerns.

Everyone there was so kind and helpful. I would definitely recommend them to everyone.I was in and out quickly which is so great when you are feeling bad!

The service was punctual and cheerful. The doctors and nurses were informative and helpful

The staff was professional, helpful, kind and the waiting time was not too long, and I really appreciated that too. .Thanks everyone 🌺

Stephanie is the best hands down!! So friendly, genuinely engaging and I didn’t even feel the shot she administered. Ask for her!!!

The staff was so friendly and pleasant. Shout out for Stephanie who gave me a shot - I didnt even feel it! Thanks for everything!

We were very pleased with the staff. They were very personable and took great care to make us comfortable in our time of illness. Gave us answers quickly and efficiently. They got us in and out in a shorter time frame than I expected. I will return if the need arises again.

I have been here since 8 o clock. I was the 5th person in line from when they opened. It is 9:03 and I have watched every person in the waiting room get to pass me in line and be seen. The guy that was in front of me at 8am has already been seen and left. I will NEVER come here again. I’m sick and do not need to sit in a waiting room coughing my lungs up for over an hour. They also over charge me on my copay… I do not have a $55 copay for any doctors appointment but yet I pay that here every time.

Was very impressed with this clinic! Extremely clean, professional, modern, and fast clinic with all around friendly staff! I felt extremely comfortable and will definitely be back in the future!

I love this place. The entire staff are caring and friendly. I always enjoy working with this group of people.

I had to go to this place on 11/25/23 had an infection on my left leg and no treatment was given I was told to go to the emergency room. I paid my co-pay then got a bill for 130 dollars for nothing NO TREATMENT WAS ADMINISTERED. I will never go back to this joke of a place. Wish I didnt have to leave 1 star.

The staff at AFC Montclair was so welcoming. It was obvious that all of these women working on this particular Sunday afternoon were very caring, and understood that medicine is more than just diagnosis, shots or prescriptions, medicine is also love and kindness. I hope I get their names, right, I want to thank Felita, Stephanie, Ashley, and Anwah for not only taking care of my body but also my human spirit.Sincerely, M-

Care is good, but the lady at the front desk with the long fake eyelashes is the rudest person I have encountered. Many others have said the same thing. I asked how many people were in front of us, and rather than telling me, she said she had nothing to do with order parents were called in a very rude manner. So I asked again and she said one person. I also completed the registration via text, and she said she had texted me several times for copay but it went to spam. How hard is it for her to call my name and ask for copay- just lazy and rude. It wasn’t even crowded. I also heard her being rude to other patients. No excuse. She should be fired. She absolutely reeks of entitlement who can do whatever she wants to patients with no fear of any consequences.

My experience was professional and friendly. All of my needs were addressed with with a plan for the future. Patience was displayed when I asked questions about my diagnosis. It does appear the staff has changed for the better. The staff that was there during my visit seems to be different from maybe a year or so ago, which I am pleased with.

Arrived at 8:30, was out by 10:30, cant complain about that. Stephanie listened and did a great job administering my steroid shot...no pain at all!

Walked in on a Saturday morning and was seen immediately. Tanyell and Stephanie were so helpful during my visit. I was out of there in less than 30 minutes.

There was only one provider at this office. After I’ve been sick for 3 weeks, even after antibiotics, I thought it had to be something else. I asked for a flu test, they said they’d also want to check for Covid, I let them know I’ve been tested twice this week already & was negative. The flu was negative. I’m coughing, congested, runny nose, stuffy nose, headaches, sore throat. I was given no meds, no labs, no steroid shot, nothing. I was basically told to call my regular primary care doctor. So why did I just spend a $40 co-pay & over 2 hours for you to tell me to go to another doctor to get an answer or relief? They were useless. There was also a used vial of something on the floor in my room; disgusting.

Professional crew. Stephanie the phlebotomist was great no bruising left behind

Everyone was very nice, but i waited 30 minutes for the nurse practitioner and when she saw me, she was there for 3 minutes and then left. no one told me i could leave or if she was giving me my doctors note or prescription/documentation. because of this, i sat in the room for 30 more minutes before someone came by and i asked them if i could leave. once again, everyone was very nice but better communication would be good for this place.

Stephane was AMAZING!! I’m from Florida visiting a family member and needed to seek some care for a sore throat. I was nervous they would t accept my insurance. Instead of just shooing me away, she took her time to look it up with my insurance card to find out THEY ACCEPT MY INSURANCE! It was a grace of god. Excellent customer service!* Sunshine Health Insurance

I appreciate that the PA was very thorough and efficient. The receptionist was professional especially with a full reception area and when I overlooked a simple entry she was polite and helpful without an ounce of condescension. However the aid should be instructed to not refer to the PA as a Dr. I work in healthcare and this can be seen as false representation. Also the phlebotomist should be instructed to introduce himself upon entering the room, he never did introduce himself, and his badge was backwards, I didn’t know why he was there until I saw the needle and syringe - he did however perform a very good blood draw despite the fact that I was dehydrated.

Visit AFC montclair location with a sinus infection on 4-29. I was perscribed 2 medicatioms but no antibiotics, which I asked for. The 2 perscriptions were never sent to my pharmacy. 2 days later I ended up going to another facility and paying another $50 co-pay. I finally got the meds I meeded. AFC wasted my time, took my money and did nothing to help me feel better. Wish something could be done to hold them Accountable!!After I submitted my complaint and review they said Hlad you had a great experience.

Aisha was my nurse. She did my swabs. Aisha was gentle, effective and thought ahead to have tissues ready. She had a great bedside manner and was caring with her words!

I have gone here a couple times for various medical situations… every time they have been 5 star. Their team is so kind, and the attending med professional today and I shared a laugh. That always helps when you are dealing with something you need help with.

Today was my first time and visit at American Family Care Inc. Clinic. With that being said; Ra’shun Conner P.A. and the entire staff Nurse Stephanie, the Lab, Front Desk, Office Manager Quante and the entire staff. They truly will spend the whole scheduled period with you if need be; I didn’t feel rushed, she listened, I felt very comfortable and was able to ask any questions. She is awesome and every professional. You will not be disappointment with this medical staff and treatment.

Great medical staff. Thank you for treating me with respect and dignity in addition to providing high level of medical care. The front desk staff was amazing , friendly and professional. Stephanie and Keyona was so quick and nice greeting the moment I walked in the door. You was very patient with me while I was in pain.

I’ve had mostly good experiences at this AFC location, but today was above and beyond great due to the treatment from the gentleman who took my vitals and set me up to be seen, and from the NP, Samantha. She listened to my every concern, spent ample time explaining details re my visit, and had generally lovely bedside manner. I definitely feel better when the professionals aren’t zipping you in and out and not offering to listen. I could tell that Samantha cares deeply about her patients and this is such a fresh change from the norm.The rest of the front desk staff were polite and courteous as well.I didn’t get the name of the gentleman who took me in, but to him and Samantha, thank you!

Best urgent care experience that I have ever had! Dr. Conner and nurse Rikia are AMAZING! They got me in and out very quickly while still communicating everything very thoroughly with me. They made sure that I was comfortable with everything that they did, they answered all of my many questions, and just quite frankly made me feel so much better and comfortable about my medical issues. Though I hope to not see them again for the same issue, I will absolutely be going straight to them the next time that I am sick!

I just left AFC, have covid and am feeling pretty terrible. EVERYONE there was so professional, kind, courteous, smiling, and made me feel better. The women who checked me in, the nurses who triaged me, the nurse who took my labs and chest X-ray, and RaShun, the PA...they were all exceptionally professional and kind. I did not have to wait very long to be seen, nor did I have to wait very long to be treated. I would highly recommended this facility to everyone. Thank you all for being so kind!

The staff really cared and when out of their way to help me, only reason I’m not giving 5 stars is due to having to fill out your info online!

My experience at American Family Care on Montclair Rd. Went really well and Stephanie was very friendly and very knowledgeable of what I came to get done.

Tanyell was fantastic. I had problems with the app and she checked me in the old-school way.

I was in the office on 10/10 because of my back hurting. The NP was very sweet and did an x-ray in the office, but also sent me for an MRI. I was told the MRI office would contact me to schedule my appointment. So I waited.10/19 I decided to call to ask when I might hear something about scheduling my MRI and was told “oh, you have an appointment tomorrow at 1:45 PM”. Great thanks for the heads up. So on 10/20 at 1:45 I travel to the opposite end of Highway 280 and have my MRI done. I waited a week to check on my results. The first time I called, I was told the results were in and that the NP would call me to read me my results. Never got that call. The few times I’ve called since then, as soon as I give my name I get attitude & am told immediately that my results are not in, but they will call me when they come in! Here it is 11/1 and I still have no results & a hurt back! I am still being told they don’t have my results. So I called the MRI place and to my surprise my results were sent back to AFC on 10/21!! The MRI place tells me that I can come pick them up? Seriously? I should’t have to go chasing my test results down!! This very unprofessional. I wouldn’t NOT recommend this place due to the attitudes I get from the people who answer the phone up front!****Update to the office manager calling me to read my MRI results…She says everything is normal on my scan. She doesn’t see a need for anything further. I said oh ok..that’s weird cause I’m still in pain & my thigh is still numb.Monday am the NP calls me & reads my results to me. Come to find out I’ve had a bulging disc, no cartridge in my spine, its bone on bone….and something is pinching a spot that’s causing a narrowing of an artery or something which is why my thigh is numb. I WOULD STEER CLEAR OF THIS PLACE! Office mangers think they are Dr’s now!!!!

Everyone was really nice from the front to Doctor very helpful will return to this location.Stephanie my intake nurses was very friendly and helpful nice conversation .Thank you

Awesome visit today. No long wait time. And Stephanie at the front desk was AWESOME!!

They were very busy, which is understandable given the uptick in Covid, flu, and RSV, so it was a long wait (2.5 hours). But the staff was extremely polite and professional, and I was very satisfied with the level of care I received.

Not great. I was their first person at 8am. You have to fill out paperwork electronically then the same paperwork on paper. I did my drug screen but they didn’t do everything on the form that I needed so I had to go back so they could finish. The second person who drew blood was very nice and professional. The first lab person training the lab technician talked to the trainee like she was a 4th grader, So demeaning! I finished up around 10:45. Won’t ever go here if I’m sick.

Easy check-in. I went in on a Wednesday ~4PM. First come, first serve waitlist. There was not too bad of a wait time, less than 30min for me. I noticed a family came in from another AFC location, so I’m assuming the Montclair location has a less-than-usual wait time compared to other AFC locations. All the staff was very nice!! Sweet ladies.

Fast, professional, was in and out in less than 30 minutes. Was able to register online and get paperwork out of the way before I got there. Was also able to make an appointment but since my paperwork was done and they werent busy, they took me early. I was done before my appointment actually started. They listened to my concerns and provided vast number of solutions.

Very professional and thorough. They took time with me when I had complications from covid, and I highly recommend. They are able to do xrays and other testing, which is very nice and convenient. Each employee was very kind and helpful.

Fast and efficient service. Extremely nice and helpful staff!

I took my 15 year old daughter here this morning (8/29/23) for and X-ray of her foot. She was in pain after falling down stairs and I was concerned. Unfortunately there were some issues with her insurance. After talking to the insurance company, everything was back reinstated. The woman at the front desk was very sweet and helpful. She could see in the system somehow that the insurance was reinstated and backdated (which is so confusing) but wasn’t able to use the insurance for the visit. Everything wouldn’t be finalized in the system until tomorrow (8/30/23) morning. The woman at the front desk gave me to option to have a card on file and tomorrow the claim can be filed and my card could be charged for the copay, which I was perfectly fine with (I just wanted my daughters foot checked out). After going to speak with the physician or nurse practitioner (African American woman who never came out to talk to me) she came back and told me I had to either pay $175 for an X-ray or bring my child back tomorrow. In no way was I asking for anything free. MY CHILD HAS INSURANCE. I have experience with medical billing and coding, the claim could have very well been made the next morning. I feel that telling me to pay $175 for an X-ray or bring her back was completely ridiculous and inconsiderate. SHE IS A CHILD THAT NEEDED HELP. Whoever that lady is should not be taking care of patients. She is not a decent human being if she can turn away a child that needs help.

We had a good experience. The staff was very kind.

The Ladies at this urgent care were very friendly and nice they explained my medication and what pharmacy of my choice to send them to. I was in and out with no problems great service

Was treated like they wanted to get me feeling better. Easy process to be seen right away and everyone was kind and respectful. Great experience and everyone did their job the best that it could be done!

They took my blood pressure multiple times in a row and did this three times, calling me out of the exam room twice to do so. After the third time, I asked the technician what normal range was and she did not know. She had to ask a technician in the curtained room behind her and did so by raising her voice to ask. When I asked if there was a problem, she said the doctor just wanted her to do it again. I kept telling her that I have low blood pressure and that they have a record of my normal range in their files.The nurse came in to do a flu and Covid test. I typically am seen and examined by a doctor before tests are ordered. I did end up testing positive for flu and the NP came in and gave me a Rx for tamiflu. I requested xofluza instead and she had a little bit of an attitude by saying they’re only two flu medications. I said that I preferred xofluza. Then I asked her how long I would be out of commission, and this was the upsetting part. She said, “Oh! I don’t know. Every body is different.” I explained that I understand that, but there has to be a window of time. She said the doctor’s excuse she gave me was for three days. So I confirmed that I should be feeling better in three days and she was extremely defensive and wanted me to know that she did NOT say three days and that I do not need to walk out of the clinic saying that she said three days. I explained that I needed some kind of window so that I would know when to come out of quarantine to be around my family. She then said 3 days to 2 weeks and when my symptoms are gone.I understand the pressures that the medical field has right now. Everything they say is scrutinized under a microscope. Her attitude and manner in which she answered my questions was unprofessional, in my opinion, and rude. She was extremely defensive when I gave her no reason to be. She easily could have said, “It’s, honestly, hard to tell. Every body is different. It could be 3 days or it could be two weeks. When your symptoms are gone, you should be fine to be around others.” She was rude. She never responded to my blood pressure and I didn’t ask because I wanted to leave.I do not have her name because she only introduced herself as the NP. The name on my Rx is Dr. Kimberly Kelly. AFC can do better.

The whole staff was very helpful, friendly professional and knowledgeable. Highly recommend

I’ve been to many medical clinics in my life but this is my first in Alabama after moving from Louisville! This staff was amazing - thorough, explained everything and took great care of me! Highly recommend!

I really appreciated the patience and kindness of the staff! All the amazing ladies working there were on top of it and genuinely cared. I received great treatment!

They were very fast and the nurse prac was the best.

All of the women here are very warm and welcoming, from the receptionist to the doctor. I was in and out in less than hour. Every woman that came into my room was thorough and took time to listen to me. I felt well cared for and I appreciated the kindness included with the care.

Super friendly, courteous, and efficient. Its never fun being sick, but the people at AFC, like Stephanie, make it quick and easy to get welcoming, helpful medical services.

The receptionist was very warm and helpful. The doctor or whoever I saw was not, she came into the room as if she was afraid, standoffish. She did not say who she was or give her title. I wore a mask and so did she as well. After some questions she asked could she look at my throat, confirmed pink eye but no strep symptoms. She said prescribing eye drops and cough syrup. Asked if I needed a note for work said we done. Bedside manner atrocious. Didn’t need to make a friend but felt as if I was a bother to her. First and last visit to this location!

I had the best experience. Even though I felt terrible, everyone made me feel very safe. I have bad health anxiety and Quante was so compassionate!! Will definitely come here again if I have any issues.

I used to have a bad review of this office, however today they have did a great job Stephanie from the lab was amazing and gentle, so nice to have someone who when your sick enjoys there job enough to be friendly! Unfortunately that’s just not the case a lot of times these days.

I had a wonderful experience here. The PA is so nice and listens to your symptoms and how you feel. She took her time with me to discuss what was going on and a plan for treatment. She was very professional and has great bed side manor. The nurses and staff were also incredible!! I reccomend

Extremely slow service. Sat in the lobby for 1.5 hrs before deciding to leave. Only 4 people were ahead of me and they were still waiting to be seen when I canceled the visit . Perhaps hiring a new office manager that will encourage the medical staff to see patients in a timely manner will help resolve this issue.

Great service, Beautiful hearted humans work here, Passionate in helping patients

A great clinic to go to. The receptionist Ms. Stephanie very professional, very nice, very informative. Thank you very much for loving your job and knows how to provide an excellent customer service towards us as patients.!

The receptionist Stephanie was very knowledgeable of her job. Very friendly

Paid $175 to be “seen”, waited in a waiting room and my car for almost 4 hours! multiple people who came in after me were seen before me, front desk staff was nice though.

HORRIBLE EXPERIENCE! They billed me previously in ERROR. So I went today for a sinus infection for my teenager. Waited over a hour, one overworked messy doctor on duty. Restroom nasty. And the doctor prescribed my 16 yr old 200lb son a child’s dose of amoxicillin liquid. NEVER AGAIN

I went in for an X-ray to check a foot injury and on this visit the staff was friendly and helpful. My biggest concern was that I did arrive early in the day with only a few patients ahead of me but was still there for over three hours. I hadn’t planned on the time commitment because a previous visit was much quicker so I went immediately after work and hadn’t eaten yet. Because of this I was feeling pretty weak by the time I left. Overall they were great, and truthfully I would rather have a longer wait and friendly staff than the other way around. My previous visit with staff made me feel insignificant and uncomfortable, this was better by far even with the wait time. I would say just be prepared for the unexpected here, because I’ve been twice and have had two completely different experiences.

Every time I have gone to this place I have always had a great experience. The staff is extremely attentive and friendly. My only complaint is that there’s hardly ever an actual doctor there but the nurses are all so great and knowledgeable!! They are quick to get me the referrals & medications I need! Thanks!