Positive Impact Health Centers

I had to run over here real quick and leave a review... yes! yes! yes! I recommend to anyone that does not have Insurance and needs a check up. The staff is amazing so kind ,polite, family welcoming. Even when you feel embarrassed they make you feel like a person. I am really happy I went . Just make sure you pay your bill folks this will make the world go round and help others i need this will keep this company thriving even more !!!!

I am real sadden and emotionally hurt that NO ONE in that office takes your situation as serious. I had to write 2 grievances on the staff and doctors because I was without a doctor for almost 4 months and I had no idea until it was time for me to get my medicine. I was trying to get help from this organization because I was illegally evicted from my apartment because the maintenance Guy called me a FAXXET and when I reported it they did fire him and promised me 28 months of credit on documentation but when college park code enforcement began giving them citations they changed their name, took back all the credit they gave me and then filed a writ on the back rent and got me evicted and I tried telling that to Positive Impact but of course this was no big deal to them. So I am fighting this on my own. Its sad that organizations like this do not have the heart and time and energy to help people in my situation. I have a civil attorney but I cannot rush her. Yet I am trying to survive in a Hotel each day. I have learned my lesson with reaching out for help.

I truly want to believe this place wants to do good but holy crap so they have horrible communication and little to no care for anyones time. Its utterly ridiculous how many times Ive waited so long for my SCHEDULED appointment while walk-ins come and go like its nothing. Its an utter travesty. Long bouts of phone tag to schedule an appointment and a nurse line that never seems to be answered to the response of Ill send another email to the nurse when you have been sitting in the waiting room for an hour from a receptionist that just doesnt seem to give 2 craps. This is disappointing. Truly.

You go for testing and gotta call them to get your results. Then they gotta big sign on the tv stating order free condoms and you never receive them. You call and speak with someone at the office and get transferred to a non working extension. Not to mention this is NOT a free clinic!

This place is a mess. Great that they offer the help and resources they do, but it is ridiculously unorganized. I have had an issue every single time I’ve gone in, little to no direction from staff, long waits even after you made an appointment while they let walk-ins go in in front of you. One time I waited a whole hour and a half to be seen because the nurse assigned to me left for an emergency and nobody checked to see if anyone was assigned to her.A couple weeks ago I made a telehealth appointment, nobody told me how it worked, I called 3 separate times and received a different answer every time, the last nurse I called told me she fixed the appointment to be a telehealth appointment and that I would get a call. Waited an hour past the appointment time for the call…so I called them. The nurse who responded said I was supposed to come in and that it wasn’t actually a telehealth appointment after all, then acted like they were doing me a favor for having the doctor call me when he had a moment. The doctor never called, I kept calling back and the line went straight to voicemail. No offer to reschedule, no apology, nothing.I’ve never seen so much unprofessional behavior at a healthcare office, most of the people working there seem to be more concerned about having a good time than actually taking care of their patients. Any time I go in they are goofing around or not paying attention, which I wouldn’t mind if they weren’t making mistakes every single time I go in. Another time I went in for an appointment, I was provided a cotton swab with absolutely no direction and then put in the bathroom..it was for a throat swab, as I found out. When I went and asked why they didn’t perform the oral swab like they usually do, they acted like I was being demanding of them because “he doesn’t want to do it himself,” as if this whole time it was normal for people to do their own throat swabs…every time I went before that they had done it for me.The unfortunate thing is maybe a good 25 percent of the time, I will get someone on the phone or in the office that’s actually helpful and caring, I hope this place actually values these people because all the others are dragging this place down. Once I get my appointment done (if they ever decide to call me back) I am never returning to this clinic. I advise not going here if you have any other alternatives.

I want everyone to recognize a staff memberOSO, he is so dedicated to his job, I really enjoyed his hard work and want it to be recognized.The staff here is wonderful as wellI really enjoy this place!!

Their intentions are good, but they have a focus in the wrong areas, it appears. Seems as if they are more focused with the building looking good then training staff to critically solve issues and equippimg them with tools to troubleshoot simple issues. Libby wait tims are long, front desk staff dont appear to even know th type of paperwork one needs for simple requests, it is almpst impossible to get an answer on the phone or even a callback.

VERY satisfied with the service and care provided at this facility! My practitioner answers every question I may have and is great at explaining things and anticipating my questions. I feel like I’m his only patient in the world when I’m being seen, knowing he has probably already seen numerous others that same day, if not 1 or 2 others at the same time. With numerous support services offered and a convenient pharmacy, I highly recommend this clinic for treating your whole body and mental wellbeing!

I love the nurses and the care I receive from everyone but Dr. Hall. Stay away from Dr. Hall. He is a snake. He does not care about his patients and will blame you for your mental struggles.

Absolutely ridiculous. Disorganized, mismanaged, no communication at all. My partner is now going his second round of missing several days of a needed medication because this place cant get it together...it needs to be fixed immediately. Similar situation back in January with bad communication between dr/case worker/pharmacy. This time a Rx refill was called in to his case worker...who swore it was put in...and was transferred to the pharmacy to confirm...this was Thursday 2/9....pharmacy then told him it wasnt in yet and hed have to wait....he called several times and was eventually told he could pick the medicine up Friday 2/10..and acknowledged he had to miss that nights dose....so he made plans to pick it up in person and leave work early....he took marta out to Decatur just to find a sign on the door that the office was closed due to an all staff meeting! NO call...no warning...NO COMMUNICATION. He now has to miss a 2nd nights dose in hopes to pick it up tomorrow....we have NO WAY of confirming if theyll for sure be open tomorrow...he has had several case workers over the last 18 months...and its just getting worse...people actually need help and youre putting them through this unnecessary worry and causing hardship. Absolutely ridiculous. Yall need to get it together.

The level of professionalism seems to decline here by the visit now. That’s pretty sad because I’ve been seen here for 6 years now. If it was not for my actual doctor and nurse tech I would have been stopped coming here. The housing and case management departments are laughably a waist of time. They literally cost me 300$ last year and guess what I’m still homeless behind their lack of communication skills. The in house pharmacy is a plus but just don’t expect to much.

OMG, no no bad reviews. From parking to picking up the medicine, everything was PERFECT. When I arrived I didnt know much, so the security lady took me to the customer service desk (she was very polite). The customer service girl was very patient and polite. Afterwards I was seen by Shawn - prevention, he was very patient, very polite and nice. Afterwards Mss Shavon took care of me with so much kindness and education, that I was enchanted by her manner. She even took me to the pharmacy to make sure everything was ok. Thank you all. Youre great !

The absolute worst since their expansion. The doctors & mental health ppl they’ve hired should not work here, extremely unprofessional. The show lack of empathy and does not care about anything but will run that insurance up. I will never utilize this company ever again. Dr Dustin Hall MD should lose his license the way he cares & treat his patients, I feel discriminated on so many levels. Stay away!

Had to leave a review because this place deserves it. From the moment I walked in I felt so welcomed. Everyone was so helpful and supportive. Thank you so much for creating a welcoming environment for anyone to come to. This truly means a lot, especially in a place of health.

Great location to get free testing for HIV/STD. No insurance or payment is needed for the first test of HIV/STD. Free HIV testing every 30 days. $75.00 for STD testing after the first one. The staff was very knowledgeable, confidential and friendly. The facility was nice and clean. They open at 9:00 am. They are also open on Saturdays. They will give you free HIV/STD prevention and have a lot of information about PrEP and PEP.

Came in here for a rapid HIV test. I called prior to going and did not have to make an appointment for the test. I was seen fairly quickly - so a wait time of around 5 minutes. The test itself took about 30 seconds to come back and all employees were very friendly and helpful. Id recommend this business for free rapid HIV testing.

Idk what’s going on with their “Mental Health” services but they’ve become very unprofessional and the communication SUCKS. It’s taking forever to schedule anything and when you do you’re easily missing appointments because your not being properly communicated with in order to know what’s needed of you to make the appointment . Only to be rescheduled weeks out for something that wasn’t your fault. It’s been almost a month of me going back and forth. GOD forbid I be someone who really needs to see someone or needs guidance. Nobody seems knowledgeable about their job. There is no urgency or compassion almost like they don’t even wanna help or be there. Shut it down if that’s the case. This place used to be such a great place. Not anymore. There needs to be someone there who really cares about Mental Health and organizing their program better.

I am so relieved that I switchedFrom AHF to Positive Impact! Everyone here from the moment you walk in until the moment you walk out has made it a pleasant experience. I am extremely satisfied with how responsive, professional and welcoming the staff has been. I decided to switch my medical care here after having multiple terrible interactions at AHF with staff and my medical care. Love my new Physician Williams and the healthcare coordinator Justin gets stuff done! Thank you team! Keep up the good work! 10/10 rating from a very satisfied patient!

I called and left voicemail so that I could get a therapy appointment. I received a call back and explained to the representative why I wanted do therapy and she scheduled me for an on boarding call back. She never called me back, so I decided to follow up. When I finally did receive another call back back it was from a representative that after asking a series of invasive questions informed me that Positive impact does not offer therapy for anyone that is not HIV positive or struggling with drug addiction. After over a month of doing my due diligence and follow up work to make sure that I got an appointment with a mental health professional, I was told it was all for nothing. Something that I should have been informed of before the intake process even began. If someone is seeking mental health services and this is their experience, in that time a suicide could have been committed, a serious breakdown leading to another tragedy could have taken place. DO BETTER POSITIVE IMPACT.

Its a Non-Profit Wonder! They offer Anonymous STI/HIV screenings and services with Clinical Prep. /Medical, Mental Health Support, Housing assistance, Food Bank (much More)And a Complete Pharmacy for all People! Hallelujah for P.I.H.C!! What a Blessing they are!

Very clean and the staff is quick and professional. They tell you everything that will happen next and gets you in and out quickly for being so busy. It always has a positive impact. Haha

Went for HIV and STI testing. My entire experience was great. When I entered the security guard was very pleasant and helpful. The wait was NOT long. I did come when they just had opened. In an out in less than an hour. I was seen by TY who was amazing and very informative. I definitely recommend this location for testing especially HIV testing which came back in 60 seconds. Depending on your income testing is free. I believe HIV is free either way.

I came in here after a really long day and feeling pretty stressed but after just 5 minutes of speaking with Counselor James I felt a huge weight lifted off of my shoulders. I think he just knew by the look on my face that I just wasnt there mentally. They were all so patient with me. I ended up at the wrong location and Ms Regina came and found me... she was hilarious and very respectful. The NP she took me to was Ms. Robin and she was super knowledgeable. I definitely can say that Id recommend this center to anyone. Everyone is super friendly, patient and on time plus the counselors advice was spot on and refreshing. If you suffer from depression or just need someone to talk to... this is the right fit for you. #thankfulSimple things I appreciated: cleanliness: the security guard went around spraying and sanitizing frequently.There was a lady handing out candies to everyone. 😊Its the things you do when you dont think anyones watching that counts the most for me.

The fact Ive coming here for 3 years and they just now are becoming very unresponsive to request. The psychiatrist is rude, the director clearly had thr choice to reach or not to concerns. Very disheartening and im more than happy to go elsewhere

This place just gave my husband misinformation about prep that directly contradicts what the CDC says on their website. Very weird he also didnt tell his name which is wild. Just anything they say from this point on will be fact checked and you should too.

I want to take this time to say Thank you to the staff of Positive Impact in Decatur, GA. Especially The front desk staff for being so professional and respectful. Gabby B. The Rapid Entry Linkage Coordinator, for her efficiency, empathy, and caring for those who is newly diagnosed. The young African Lab Technician, she put the Client at ease and engages with them easily and effortlessly. Also the Practitioner Chris who is AWSOME, he gets 5 stars all by himself :-).... He take his time to answer all the questions ask of him, puts the patient at ease and explain the whys and the whats of their care.As a Linkage Specialist, this is the only place in Atlanta I can get an appointment for the Individuals I serve within 24-48 hrs. The staff here are on top of their game.... Thank you all for doing such a great job..Thank you, thank you, thank you!!!!!!!!

Ive been going to Positive Impact for over a decade and Im disappointed with how its gone downhill.Very unprofessional, loses information, causes prescription medicine confusion, higher-ups are hard to contact to address the issues. Go ANYWHERE else for help

Today I’m giving 5 stars to Jamal (Coordinator) he is exceptional very intelligent and professional. Every time I come I have a great experience. He will definitely lift up your spirits and make you laugh. I would recommend this location.

The absolute worst facility for mental health services.Called about services, left a voicemail, and received a call back 2 weeks later. Set up an appointment and no one showed up. I called about 5 times during my appointment time and they were finally able to find someone to do my intake. I was assigned a therapist and scheduled an appointment for the next week. On the day of my appointment, she called and said she had to reschedule. I told her I had no other available time during this week, so she said we could keep the appointment. She never showed. I called her 3 times, left a voicemail, and never got a call back. If you want MORE stress to deal with, this place is for you.

Ive been here a couple times for testing. They offer free HIV testing and free STI testing(if you qualify). The staff is always very welcoming and kind. Aminta took care of me last visit. She was absolutely fabulous and definitely helped calm my nerves! I would definitely recommend Positive Impact for testing services!

Very very very great experience, Charlie was amazing, quick and efficient. He also was very knowledgeable about his work. The energy is unmatched, every one is nice and friendly and very welcoming. Quick and easy testing, no hassle, and fast results. Some results you will get same day.

So today I called to do a customer service call to follow up with the nurses and Nicole who answered the phone was very rude and seem to not be trauma or customer service trained. We can no longer have an attitude with the people who are calling for help and continue to be greeted with rude administrative assistants. I called two times to get a nurse and was told that they are in clinics and she then stated when you call you may get a voicemail, I simply advised her that has not been one time I called and got to a nurse. Services are wonderful here, however there is change needed in representation of company.

2nd time psychiatrist Lynn VanLiew got an attitude with me. Ill be changing asap even clinics if I have to. Very unprofessional. Everyone is great, will still change if i have to tho.

My experience was quick and easy. They offer free HIV testing and free STD, and STI once every 12months and for a small fee if you need another test before that time. The employees were nice and friendly and place was very clean.

They saved my life with all their programs they have. By far, this is one of the best places in the ATL. No place is perfect, but Positive Impact will address any issue if one files a grievance or report a problem etc. I have been with them 6 years and their programming services and vision to provide cutting edge services make Positive Impact a strong leader in Metro ATL and they keep expanding and evolving!

My experience with Positive Health Impact has been nothing shy of excellent. As a Nurse Practitioner, I know the ins and outs of health care- and this place does it RIGHT. Everyone is extremely kind, professional, and efficient.Special shout out to the phlebotomist James. Very professional and the BEST venipuncture Ive seen (well felt) in years.5 stars.

Well, I wanted to visit this location based on the reviews but unfortunately I didn’t even make it to the front door before I experienced very rude and inconveniencing customer service. As instructed, I reached out via phone to schedule an appointment For STI testing but at 9:10 am - 9:40 am and after calling literally 10 times , 4 out of the 10 times , someone picked up the phone and hung it up.I am extremely upset and disgusted in the manner of which this was handled because on the first pick up I could have been informed that they weren’t taking appointments. It is blatant disrespect to constantly be hung up on and ignored , especially when matters of the health are involved.and yes , I did continue to call to share the inconvenience of having to hear the phone constantly ring. I had time today.

Apparently, COVID-19 has affected the scheduling system for their PREP clinic. They only offer same day appointments, which you have to call at 8:30 AM to try and secure a spot and hope you have nothing else going on at whatever time they have left. For years I was able to schedule my appointment 3 months in advance and now it appears that future appointments somehow increases the risk of infection.I understand that theyre going to want to screen me and ask if I had any symptoms, but those calls can be made the day of a scheduled appointment.

I’ve been coming here since I moved to Atlanta and they are truly wonderful! Emily and Andreas were super helpful recently along with William and Charlie! Thanks y’all. Thank you for what you do for our community and making us feel appreciated and safe!

I had an appointment today at 1pm i saw James and Regina they both were excellent they had great customer service and knew how to make you feel comfortable and was very knowledgeable their personalities were a 100 they went above and beyond they make your visit the best thanks again. -Mr Tucker

My Provider John is top notch!

The staff collectively worked in a seamless and efficient manner providing an supportive environment for me to become a healthy happiest person i have ever been. I recommend Positive Impact Decatur and anyone who is serious about changing their lives.

This place is super clean and the staff are extremely professional and friendly. Jay is an amazing patient counselor, super kind and caring. Highly recommend for people to receive health services here.

Very clean doctors office and the staff is very friendly. There is plenty of personal lubricates and condoms to prevent the transmission of STDS.

I came here and had a good experience... Idk what would make a bad experience. I didnt even have insurance...Maybe they were broke and had no insurance... Every review should be 5 stars...

Yea idk what the negative reviews are for. This place is amazing! From the CLEAN facility to the staff, to the judgement free zone... its amazing. I recommend anyone going there!

Nurse Shavon was so sweet. I do not believe I met a provider as sweet and professional as her. Thank you for your services.

Gary is the best doctor in the world!! I absolutely love him and the rest of the staff. They have answered all my questions and helpped me through the entire process of getting on prep!! I would highly recommend this place!!

They not only offer std testing but mental health services, clinic, social work and group sessions... the staff is kind, caring and professional... they are much better that other similar programs... wish I could give it more stars...

I just need to commend the excellent and professional services of positive impact and one extraordinary customer service and expertise of Joshua He Is So Amazing so thank you Positive impact and The Amazing Joshua!!!

Appointment was at 2. They are now 15 minutes late. However when I was 15 minutes late, they had to reschedule me. They simply dont respect the fact others have schedules to keep.

I was seen quickly and everyone I encounter was extremely professional and kind. Very welcoming environment. Jamal is great!

I went there today and councilor Miles made me feel very comfortable..Free HIV drive through test..I highly recommend this place for anyone who wants to get tested..very professional quick fast and easy

Behavioral health department is great with some amazing people who truly care! Clinic os is what it is!

So unorganized, the guy on the phone was no help when I called. Told me to come in at a certain time and they turned us away. Staff does not know what is going on on their own building.

They have always treated me well. The staff is always courteous, swift, and Efficient.

Great customer service. I was in and out in no time. Got results in 3 days.

This place is amazing, super clean and the staff ⚕️ wonderful 👍. My provider John literally save my life 🧬. Im so happy 😊

This place was a waste of my time, something told me to call before i drove their but instead i went anyway. I knew they did STD testing but wasnt aware they didnt accept insurance and you have to pay for the test at the time of service.

Nothing but good things to say. Since we have moved on with covid the customer service and patient care are back to being great.

They offer a myriad of health services. Mainly Free and Confidential HIV testing. A complete health clinic full of professional and courteous staff.

They dont care. Constantly called to resolve my medication issues and like always nobody answers the phone because no one is working. They dont follow up and you have to badger them just to get below adequate care. This place is a joke.

Great experience very professional understanding and makes the process very comfortable! 10/10

Great service to the community & the staff is easy to deal with and super friendly. Affordable care.

Better then I could have imagined.very nice/non judgmental staff, Clean building, and short wait time.

Been going here for years. Very quick and friendly testing. Would recommend to a friend.

Went for free testing. Came out negative. It was quick, walk in, and immediate results. Recommended for sure

They are always willing to be flexible and understanding of circumstances. Kind and able, a great resource for the community.

Found housing for me after over a month being an AID Atlanta client did not. Maybe just the luck of the draw.

Caring, sympathetic staff and convenient location. STI prevention services are great.

These people can’t even stay Otp I’m just trying to check the price and they keep switching the lines to a line were no one can answer

Decatur location staff is trash garbage

Professional, courteous staff, current HIV-AIDS & STI information and confidential discreet testing.

Only complaint or suggestion would be to whomever decided to place the entrance halfway down the front side of the new location.

Came here and was in and out nice staff.

Truly caring, helpful staff!

Excellent staff. Excellent service.

Great place non judgemental and very clean

Friendly& Clean facility and provided answers and results quickly

Great and caring staff!

Great place for free HIV testing.

Staff is incredible and super friendly

The staff and services are great

There is Hope here.

Its my aids doctor

Very friendly

Excellent...