The Fertility Center

My feelings are a bit all over the place regarding TFC.I am due with my IVF Baby in DecemberMy Dr was Dr. Shavell, and I have had the utmost respect for her.She gave me all the information she could - and reading some of the other reviews others struggled with her telling them it’s up to them. As I did receive that comeback before as well - I also understood why I was given it.The Drs can only do their best but they can’t tell me what to do ethically- no matter how much I wanted them too.I struggled with the IUI treatments - in the aspect with always having a different nurse. And because of that I was always trying to make sure I was scheduling so I would be with Nurse Bethany.She was a sweetheart who shown care at all times.When I did not have her it was a struggle because it felt as if I was given attitude because I wasn’t in the happiest mood to hear the IUI treatment did not work or because the eggs had already overgrown and couldn’t move forward.However when I moved to the IVF treatments - Shavell knew that I would not be able to handle different nurses coming and going.So she assigned two nurses to me - Emily and Alli who were beyond awesome.Whenever I had concerns I was able to call and they were patient with me while I vented or cried or freaked out. And then would inform me of the next step (if I focus on the whole picture I’d get overwhelmed - and I informed them of this. So they would point me to the next step)Time of transfer, I was informed Shavell would not be able to do it - due to being at another location that day. I was hurt and a bit scared. Due to Shavell’s care, she scheduled for my transfer to be at the end of the day. She then came back to the GR location after her last appointment to provide the transfer for me - so I wouldn’t have to be with another Dr.Billing: as everyone else has stated - they are very disorganized. When I questioned why it was not going through my insurance (I have been blessed with very good insurance) I was talked down to - which did not set well with me.I went to my Dr to inform her I would not be able to move forward if respect was not being shown both ways with all departments.I then began talking only to the Director in Billing. Who did her best to help me understand what was happening - I paid the deposit and then after EVERY appointment - they would send that portion into my insurance to be reimbursed. I was not reimbursed much - but at least it was going to my deductible- which was all I wanted.IUI Nurses: 3.5 starIUI Bethany: 5 starsIVF Nurses: 5 starsDr. Shavell: 10 starsBilling Department: .5 starBilling Department Director: 5 stars

Dr. Guiliani is great! My husband and I both liked her very much. The nursing and reception staff are great as well as the billing department. Unfortunately, not all the doctors at this clinic are as great. While in the care of another doctor, to say I felt like cattle is an understatement. Risks and aftercare were not gone over, but clearly state they were in my after visit summary with that doctor. We also had genetic testing which was done and not followed up on till about 3-4 months after the results came back. Had I not known what was found or looked into my results myself we could have been put in a very sticky situation moving forward. As someone who works in health care I understand stuff happens, and was willing to over look the late follow up, till my most recent appt/procedure. All this to say we will not be going back. I will not risk having that man do my embryo transfer or involved in any of my care.

My wife and I had a horrible experience in working with TFC. Like most of the other reviews, we felt like a number, found it difficult to get information, worked with a different nurse every visit (who clearly did not have time to read notes from the last visit), and wound up paying thousands of dollars for a unsuccessful procedure and no answers of what went wrong.The entire process the doctor was reluctant to make a recommendation. Instead wed receive information on a couple options and were told to choose what wed like. It was only after our embryos grew 95% of the way and then very unusual(ly) mysteriously did not survive (with no medical explanation as to why), the doctor made her first recommendation of trying again.We logically asked about the cost and what steps would be taken for a more positive outcome. We were told, all we can do is try... and the procedure expenses would be the same as the last round.We regret working with TFC and wish we would have trusted our gut sooner in ending the relationship. Like most of us working with the clinic; we were hopeful, emotional, and felt as though we had few options.

I had really high hopes for this facility and was really excited to go on the IVF journey. Dr. Shavelle is great and I had a wonderful experience meeting her, but the billing department gives conflicting information and seems a bit unorganized.Its hard to get a straightforward answer, they dont seem to know anything about the process (even though they do it everyday) and each time you talk to one of them, you get a different answer. They are nice, but the lack of misinformation is pretty stressful and disturbing.This is a big investment and chapter for many and when you cant get straightforward answers on the billing/insurance process, it doesnt make you want to move forward with them.If you choose this facility, get everything in writing and ask as many questions as possible.

I am so grateful for this clinic & staff who always seem to be caring but today during my most important procedure I felt like a burden/nuscians to Dr. Gary Jones. Today I should feel happy/excited but instead am crying and feeling like I am a burden. I dont have tough skin but just be mentally prepared if you have him as your doctor.

The doctors and staff have a great way of making their patients feel like a priority. They have a very quick response rate to any question that I may have.

This facility is awful all across the board. They do not care and treat patients like numbers. Lack of communication, long scheduling wait times when these fertility procedures are so time sensitive, billing department has no idea what they are doing and our entire experience here was painful and terrible. They sent me spiraling down an extensive and expensive route of testing when nothing was wrong from the beginning. They did not offer crucial options for our best chances of getting pregnant. They do not provide specialized, individual treatment plans for patients.My husband and I switched to a fertility center in Chicago and it has been a totally different experience for the better. We regret spending so much time and money at this clinic.***9/13/23 UPDATE - I am now 7 months pregnant thanks to The Fertility Centers of Illinois. A dream we never would have achieved had we settled for this Grand Rapids facility.

Everyone was so caring and made me feel so taken care of. I am so grateful I decided to come here!

4/11/23: My husband and I had our first visit with Dr. Giuliani this morning. We were nervous because we werent sure what to expect. She couldnt have been nicer! I was impressed that she actually seemed to have reviewed our records before our appointment. I look forward to going back!-----Update 8/28/23: We unfortunately will not be returning to TFC for two reasons, 1. The billing department is an absolute NIGHTMARE. 2. The nurses seem so disorganized and out of touch with each other its unreal.The providers (Dr. Giuliani and Shana Broxup, PA) are excellent, but we only saw each of them twice. Shana is extremely responsive and top notch. Im quite sad that we wont be seeing either of them anymore due to the other staff. :(----Side note: this clinic has a BMI restriction of 50+ for IVF (due to anesthesia concerns), but no BMI restrictions for anything else. If you think IVF is in your future but you are above this limit, youll need to find an alternate clinic.

My wife and I utilized The Fertility Center in Grand Rapids and unfortunately we did not have a good experience. The short version review is we found the clinic to be unorganized and the professionals here seemed uninformed of the latest fertility care.The staff was alway polite to us but were difficult to reach and often times we played phone tag. We utilized TFC’s IUI and IVF treatments, and when we would ask for the doctors professional recommendations the response was “whatever you two want to do”…My wife and I found this response unprofessional because we did not understand what to do and felt that we were not given adequate information to make an educated decision for ourselves. Our feeling is the professionals here should have directed us through this process and not put so much of the decision making process on us. Often we would return home after our appointments, do a lot of research, and would make our decision with the best understanding we had. Ultimately we went through multiple IUI treatments, a round of IVF, and two embryo transfers. We were unsuccessful in becoming pregnant. When we were not successful in becoming pregnant our doctor’s response was “I’m stumped”…My wife and I then went to Colorado’s Center of Reproductive Medicine (CCRM) and were successful in becoming pregnant, utilizing IVF treatment. The difference at CCRM was the staff there is up to date on the latest fertility care practices, they control the entire process, guide you through their process, are very organized, and were upfront about our chances of becoming pregnant before the major stuff got started and money was invested.My wife and I wish we would have went through CCRM to begin with, but it is what it is. We would not recommend anyone go to The Fertility Center in Grand Rapids. We believe we would have had a less stressful and emotional experience throughout this process, and would have saved a substantial amount of money if we did not utilize The Fertility Center and went straight to CCRM.Good luck to those of you on your fertility journey and hopefully this review helps.

Dr. Heidtke is incredibly smart and kind. She gives her patients her full attention and genuinely cares. Laurie, who is Dr. Heidtke’s practice manager, is a former nurse and is an incredible asset to the practice.

Although we do not have our miracle baby yet, I have been so pleased with the time and compassion we have experienced at TFC. After multiple routine appointments, I recently had a fairly traumatic procedure and Kendra was my saving grace. She made me laugh at the right times and was caring a calm the entire time. I would not wish infertility on my worst enemy, but I truly feel like we are in the best hands at The Fertility Center.

I can’t find contact info for the managers so I hope the right person sees this. I called a few days ago looking for treatment. When I called I spoke to Nina…. and good grief is this establishment lucky to employ a woman like that. She spoke to me on the phone for 20 minutes while I was being hysterical about my situation. She was knowledgeable in the infertility field and extremely patient with me. Nina gave me numbers/codes to give to my blue cross to look at my insurance coverage before scheduling an appointment.Nina, I could not be more thankful for the compassion and support you showed me….You really had no idea how much I needed it Monday.-Katie

The staff here are so kind and caring. I’ve never had a bad experience and I have had multiple appointments. They work around your schedule and get you in extremely fast. Have never waited to be seen past an appointment time or had to wait around in a room forThe nurse, doctor or ultrasound tech. The front desk is also very friendly and efficient! So happy to be working with them on our fertility journey!!

I love the nurses and doctors here. They are very patient, explain things well, answer any questions I have, and seem very caring. However, I am extremely upset and uncomfortable with the billing staff. They have hounded me about my account being overdue. I receive a different amount every time I am there, and statements are mailed to me very late. Much of this could be avoided if billing was able to be completed online, and I could see exactly what I am being charged for. I also would like the billing department to understand that this is an extremely sensitive time for most if not all of the patients that are being seen here, and the last thing any of us need is insensitivity and being threatened that we will not be able to do another cycle. I understand that the balance needs to be paid, but maybe just be more sensitive about how you broach the subject, and consider offering payment plans, that dont have to be complete before the next cycle. This type of attitude gives me extreme anxiety and does not help with my fertility plan!

I was a patient from 2019 to 2022 primarily at kzoo but all procedures were in gr. I was a self pay patient with no fertility insurance coverage.ProsKzoo nurses were great-Amy goes above and beyond.Kzoo office staff-Amanda and Bev treat you like familyDr.Thakur was very knowledgeable and evidence based which I loved. I could tell the last year I was at the clinic she was a little overwhelmed by the amount of patients she had.As of May 2022 gr has added some decorations and signs like happy transfer day and a mcdonalds fry coupon that were very encouraging and made the day feel more special and less clinicalConsHigh cycle costs, little explanationOperational issues leading to frustration and inconvenienceToo many patients for facility/provider capacity leading to longer wait times for servicesRoutinely only growing embryos to day 2 without discussion of other optionsOperational Examples:Several months to get on a retrieval/transfer calendar as an established patient. It took me over a year to transfer 4 times when a person with no fertily issues gets 12 chances in the same time frame. Because it took over a year of waiting I had to repeat all the preconception testing and bloodwork which cost a lot of money .I did not have a problem getting on the schedule for iui or medicated cycles, I was able to move forward the next cycle.Not doing pertinent transfer testing like a sonohyst until the cycle before transfer...further delaying transfer to wait to get on a surgery schedule that was booked outKzoo does not have the resources the gr office has which always made me feel like a second class patient....hours of operation were not convenient, no onsite blood work, getting sent to grand rapids for procedures like ERA/IUI etc. It just led to more time off work which was really hard going through ivf.Billing:Overall I felt like the billing practices were not transparent. I got my last bill a month ago since getting pregnant in May for over 3k that I was not expecting. I wish this cost wouldve been explained prior as all was out of pocket for us.You have to ask for itemized receipts to know what youve paid for and with the costs it feels like your constantly making big payments without knowing exactly what youre paying for. A portal that you could see these receipts/payments would be beneficial.Very difficult to get a hold of anyone in billing.Overall it was an OK experience. If there had been other west michigan ivf options I probably wouldve checked those out after the second transfer. The clinic has potential but needs to focus on transparency and communication to patients.

I have had a difficult year, lots of appointments, doctors, and previous tests/procedures. Scheduling and having my prior surgery had been chaotic and confusing, but here that was different. Dr. Giuliani was clear and to the point, she always let me ask any and all questions. Scheduling my surgery with the fertility center was simple, and everything went as planned. It was a relief to be able to trust my doctors so much. Im very thankful to the fertility center for bringing me more hope for my future.

If I didnt have to use this place, I wouldnt. The inconsistency of all of their information is unbelievable! One person says youre on Day 1 of your cycle, the next says Day 2. A nurse tells you to give yourself a shot at 10pm, but your doctor says by 4pm. A nurse says a certain dimension is good for your eggs, then your doctor says a different diameter. They charge an office fee for when you chatted with the nurse one month, but they didnt charge it the month before. You ask about this and find out its based on the amount of time they spend with you... Are you kidding me? Honestly, Ive worked with them for 3 months, and it makes me wonder if a baby is worth dealing with this staff?!?!The one consistency is that they hound you at each appointment for a signature from your husband who is only allowed in the office to sign the paperwork! This is not the place to start a family with this treatment!

I have been working with the fertility center for about a year and have had only good experiences with all the providers, nurses and ultrasound techs. It is clean, modern and I feel very confident in my doctors medical plans. The IVF team is very attentive and responsive.

Zero stars. I am trying to donate my eggs but the application process is not the best. I’m getting no return phone calls and rude people at the front desk. Not a place to be if looking for something easy and easy going. Should have people at the front desk who can explain some procedures and most of everything there. I’m just a woman trying to help another woman. That’s all.

Been trying to work through things with them for over a year. Theyll schedule a blood lab, Ill get it done. On my online health chart it will be flagged (as an abnormal value). Ill go weeks without hearing from a doctor--should I increase/decrease/stop the medication?. Call to schedule an analysis and the PA says Why do you want that?. Well, because I have been working with you for over a year, and I was instructed to schedule that. Just seems to be no communication between the doctor, the physicians assistants, and the patient. If I do not call them, I would never hear anything from them. Dr. Dodds has retired now, and I have yet to hear from another doctor as to any type of plan, goal, options, or direction. Two of our appointments Dr. Dodds was late--15 minutes one the one, and 20 minutes late on the other. I understand the previous patient was likely the reason, but not that we saw any type of discount for that, just our time cut short and a few hundred bucks for a virtual appointment. One of our appointments with Dr. Dodds; the first 10 minutes of the appointment was him trying recall and remember everything from our last appointment--basically forgot who we were, why were there, etc. Face to face interactions with everyone have been pleasant. Nobody has been rude or mean, but you really really have to self-advocate or nothing will happen.

I would give 1 star because I had a heck of a time getting our embryo storage figured out. I talked to so many employees and finally got in contact with Nina. Nina changed my opinion of the clinic entirely so I gave 5 stars. She made sure everything was taken care of and went above and beyond and made sure the front desk knew what I needed when I came in on my lunch break so I didn’t have to explain my story to anyone else. Thanks you for your help.

We have been with TFC for over a year now. It has definitely been the most challenging time of our lives, but I continue to feel heard and supported with each step, process, and procedure. Dr. Thakur has been very knowledgeable, attentive, supportive, patient, and kind. She always has a game plan, and we just love her as our physician! I also cannot say enough great things about Jennifer RN. She is so compassionate, smart, and goes above and beyond with making me feel more at ease during this process. She is just a gem. During our time, I have met and worked with so many wonderful staff members, and I truly feel like everyone cares. Thank you for all you do! cat & brett

The Fertility Center has a very friendly staff who is always willing to help. The doctors all work close together to make sure you have the best care. The front office staff is reliable with their questions and answers and always make sure you feel comfortable. They have made this process much easier for my husband and I.

We have been going to The Fertility Center off and on for years. Our general overall experience has been very good, and we are appreciative for what they have done for our family. Our only complaint would be billing, it has been a nightmare this time around (summer 2018). From being double-billed to getting a bill for a service date that was already paid. When we called we were told that the money paid on that date was applied to a different service date. I asked why the total wasnt collected on the original visit and they could not tell me. Just felt strange, not confident we werent double-billed again.

My husband and I went here a year ago after two losses, one in our second trimester, and we were struggling for answers. Everyone at the fertility center was so helpful and patient with us. After many tests we found out I have a rare unicornuate uterus. After we learned this information the Fertility Center worked with us and had procedures and surgeries done to help get my body ready for pregnancy. After a lot of patience we got our positive test this year. I could not be more thankful for the answers the Fertility Center gave us and how they stuck by our side the whole way.

I’ve had the pleasure of working with Nena and DR. Shavell! They have been NOTHING BUT HELPFUL,PATIENT, and KIND! Struggling in pregnancy is so normal but feels so not. They make sure to explain everything very well and thoroughly. They have been a saving grace to my husband and I. If I could give them 100 stars I would! Thank you guys for doing what you do!!!! Changing one family at a time and I’m so glad ours will be changed because of you!!

The Fertility Center has a little piece of my heart. The office really feels like family after the long journey we have been on. Dr. Dodds, nurse Jennifer and really *all* of the staff have been so caring and diligent in helping us achieve the family we have dreamed of. We have one sweet 18 month old through IVF and are hoping to give her a sibling through IVF and we are so thankful for the care we have received! Thank you TFC!!

We struggled for years with infertility like 5. We came to the fertility center in 2018 and after several procedures (4 IUIs, IVF, 2 FETs) and tests. Although the costs were high both monetary and life stress,we remained persistent and positive. After an FET, We ended up starting our family in 2019 with the arrival of twins! We wanted to continue our family and came again to seek help in 2021with advice from Dr. Thakkur. We were about to begin the IVF process again and became pregnant on our own! Very suprised and thankful we appreciated all the positive encouragement and environment from the TFC. We are that couple with unexplained infertility and were able to receive our miracles. The clinic was very helpful and educational on what our next steps were and let us decide what to do next. All of our staff interactions were positive from billing, support staff, administration, nursing, Dr.s etc. Throughout our time there we saw all the Dr.s and gave excellent care. Tfc is sensitive to their clients needs and truly do care.

Not very happy with this place. Very unorganized in how they operate. Me being there in the first place is already an obvious bad thing so I definitely did not need an further disappointment.Ex. My wife needed a procedure done at the local hospital and other than a generic comment about the hospital may have it own charges they say nothing else and send you there. And low and behold my wifes insurance did not cover most of the procedure costing us $1800 dollars and also to note the procedure ended up showing nothing wrong! They really should have an estimated cost for this procedure. Because we likely would not have done this after finding out we would have to pay that much.Also had another similar event. Asked if we could have the visit billed to my insurance and they said that they would check to make sure they could do that and it should be fine. I do not see why it wouldnt be OK when the visit was for me! And guess what they billed it to my wifes insurance. Will not be going back to this place.

Millie Thakur was our doctor.She is very caring. We switched between monitoring at the Mason Satellite branch and all the procedures at the Grand Rapids Office being in Lansing Area. We were nervous, but provided with great resources and contacted many times with questions. We are 34 weeks now pregnant with our baby girl and have 2 more embryos frozen.Shout out to Millie and her staff.

I was a Patient at TFC from Sep 2019-Oct 2020. I had 4 failed IUIS. And kept having IVF PUSHED on me with no further testing. Which we did refuse. I had two chemical pregnancies one completely natural while we were taking a break and one with femara but had to cancel injections because my husband caught covid.Our chemical pregnancy in Feb/March 2020 went completely unmentioned until August. In Feb when I asked for further testing I was told it was unnecessary. I had an HSG done by my OB in 2018 and just ultrasounds and blood work done by TFC.Oct 2020 I had my second chemical in their care (previously had 1 miscarriage at 6wk in 2017 and 2 chemicals 2018) so clearly something is wrong beside just my PCOS. They wouldn’t answer my questions just kept sending me back of repeat HCG and takes down to me. The nurses were so rude and inconsiderate. (Though I did have two nurses there I did like I believe it was Kristy and Erica).I saw Dr Thakur but I felt like she wouldn’t listen and just wanted to push IVF.I switched clinics found out I Have MTHFR and had issues with in my uterus. Polyps, Scar Tissue, and Shape issues which all would off be caught if they did more testing.They were a waste of time and caused more stress and heart ache than anything.

I began infertility treatments at The Fertility Center in 2011, and resumed again in 2020. In some capacity I have been seen/treated by every doctor in the practice, and cannot put into words how incredibly compassionate and carrying they all are.

Our miracle IVF baby is now 9-months old. We wouldnt have him if it wasnt for Doctor Dodds and all of the amazing staff at TFC!! We owe everything to you guys!! I recommend this office to everyone I meet who is trying to conceive and struggling. Thanks for everything!!

Staff is great! All doctors are fantastic. Once you go there, you will likely see all of them. You see whoever happens to be there at the time of your appt it seems. Only marked 4, but thats because there hasnt been any pregnancy yet. Ive been going there since October 2017. Keep in mind, everyone is different. Otherwise great office!

We are currently pregnant with our 2nd IVF miracle baby thanks to the wonderful staff at The Fertility Center. The personal attention given to us was unprecedented and greatly appreciated. We highly recommend people struggling to seek out The Fertility Center as they will guide and support you during the journey!

I was referred to this clinic by my oncologist’s office. I was not informed ahead of time that this center doesn’t accept payments from Priority Health medicaid. I was stuck with a $305 bill for a 10 minute phone conversation with a doctor who told me I would be hopeless of having a baby after chemo at 44 years old. He was blunt and didn’t offer any options of freezing eggs or anything. It was a complete waste of time and money. Very heartbreaking after getting a breast cancer diagnosis.

I love them! They are super supportive and really care about you as a person first and a patient second! I have never been without answers to my millions of questions. Even when its after hours. Lol but no, this really is the best clinic for this kind of journey in your life!

Dr Dodds has amazing bedside manner. He takes every patients needs and desires to have a baby very personally. We ended up going through four cycles of IVF with one miscarriage. You could hear the hurt and disappointment in his voice when he would call to console us. If we ever have to do this again, this is THE place to go. I dont care where in the country we are living, we would fly back here for his care.We are having twins!!!!

This facility is truly one of the most caring offices I have ever been too. I feel very well educated from staff which makes difficult decision making much easier. I would recommend to anyone going through fertility struggles!

The infertility world is a world I never dreamed we would be a part of- but I am so so thankful for the nurses, doctors & staff that have guided us through this whole process! They’re kind, informative & professional and I would recommend them to anyone going through infertility.

My wife has endometriosis. She was seen and told she had two options. Hysterectomy or IVF. And time was critical because of her age.We just got back from a trip to the University of Michigans Womens Hospital in Ann Arbor. She was told thats totally not correct. Doing a Hysterectomy has little to no effect on endometriosis apparently. PLUS there are about 6 other options that are much less expensive than IVF. Her age? NOT EVEN CLOSE to being a factor or an issue. Thanks for that Fertility Center. Greedy. Karma will get you for this.

All of the ladies there supported my wife spectacularly (and even myself from time to time) from Day 1 until we had our little guy!

Excellent every time. Staff has never let me down. I have doctors I prefer over others but thats just me. The information is clear and Im never left wondering. I feel comfortable and supported.

Kind of annoying that you say a sample needs to be done within 45 minutes of your appointment and then you make a patient wait in the waiting room for 20 minutes before taking the sample. Hope our results are accurate.

My husband and I have been going here for about a year and have to say the staff is extremely kind, professional, and supportive. If we never conceive, it wont be because of Dr. Dodds or any of the rest of the staff. Id highly recommend them.

Dr. Shavell is very kind, caring, understandable and is in no rush. She answered every single questions I had. Shes quick to respond! Im VERY Thankful for The Fertility Center!

Wonderful, compassionate, knowledgeable, I could go on and on I was so scared when we began this process... Im proud to say with the help of the fertility center I now have a two and a half year old little girl who is my whole world!!! Currently back again trying for one more 🤞 I feel like Im in the best hands here 🤍

When calling their office, it always goes to voicemail and cannot reach a nurse to ask questions regarding time sensitive procedure. When the nurse does call me back Im in a meeting or at work. Then, I try calling back within the next few minutes, but it goes back to voicemail and the process of waiting starts all over again.

Difficult to pay bills correctly because there is nowhere to see how much you currently owe, and by the time you receive letters, it might already be paid or irrelevant.

The staff has been amazing since I’ve been going to the fertility center . Everyone is very knowledgeable and they make you feel comfortable.

I wouldn’t have my twins without Dr. Thakur and TFC. What else can I say?-Also, love Megan, one of the ultrasound techs at the mason office.

Fantastic staff. Very professional, courteous and helpful. Hopefully, I wont need them again but if I do, I will definitely go back. Would highly recommend them to anyone with fertility troubles.

The ultrasound techs are very nice. At times the doctors did not check my chart before making recommendations so I needed to correct their suggestions.

Compassionate, knowledgeable, and dedicated to walking your journey with you. They helped us begin our now family of 5 with our oldest, nearly 8 years ago.

Every experience I had was great. Everyone is so kind & helpful. Kalamazoo office is amazing as well!

The staff and doctors are not very friendly or considerate. I have felt more like a number and a wallet paying for their office than a patient going through infertility

Very nice, we are still working with MD shavell i will write a review after my wife and i get results

Lolly from billing has been helping our family out. Not only is the billing department nice and responsive but they provide superior service.

Front desk lady very rude don’t know how to speak to people.. Also was told I wouldn’t have to pay anything insurance would cover it but now here I am paying out of pocket get it together seriously

Love them!! Every question is answered and all the staff are awesome. We would recommend them to anyone. Satellite offices included!

So far great experience! Fingers crossed as the cycle starts and we begin IUI

Dr Giuliani was great! Very kind, compassionate and knowledgeable.

Great office. Helped me achieve pregnancy 3 times!

For LGBTQIA folks going to this office, I highly recommend you see Dr. Shavell.

Wonderful experience with Dr. Dodds. Very caring and knowledgeable

Nurse Jen was helpful with my cycle this month. Thank you.

Everyone is amazing and caring here! Thank u for giving us hope!!

Called to make an appointment and had terrible customer service that I hung up and will be looking elsewhere.

Very annoying not being able to pay bills online, theres no excuse for this.

Reasonable prices, good staff

This places is a joke I want to put 0 star. You never ever work with one nurse it like a handful of nurses you talk to and then they lie and give you different stores. We canceled the IVF because I feel like they dont take this seriously. I have always felt they have always treated me and my husband bad after we started working with them. And now they are refusing our refund after they told us we could get it back and I got an email the next day after I had 3 different people tell me Im getting something back and then now I got an email saying they cant refund me because that is there policy. So after putting 2080.00 down I will not get anything back. Dont ever go here you are going to waste your time and money like we didThis place is a joke. I want to put 0 stars. You never work with a nurse like a bunch of nurses you talk to and then they lie and give you different things. We canceled IVF because I feel like they dont take it seriously. I have always felt that they always treated me and my husband badly after we started working with them. And now they are refusing our refund after they told us we could get it back and I got an email the next day after 3 different people told me they would refund me something and now I got an email saying they cant refund me because thats their policy . So after putting in 2080.00, I wont get anything in return. Never go here, you will waste your time and money like we did.